{"id":18231,"date":"2023-12-05T08:11:36","date_gmt":"2023-12-05T08:11:36","guid":{"rendered":"https:\/\/masterskills.org\/blog\/top-12-cach-thuyet-phuc-khach-hang-dinh-cao-danh-cho-dan-sale.html"},"modified":"2023-12-21T21:26:27","modified_gmt":"2023-12-21T14:26:27","slug":"top-12-cach-thuyet-phuc-khach-hang-dinh-cao-danh-cho-dan-sale","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/top-12-cach-thuyet-phuc-khach-hang-dinh-cao-danh-cho-dan-sale.html","title":{"rendered":"17 c\u00e1ch thuy\u1ebft ph\u1ee5c Kh\u00e1ch h\u00e0ng b\u1eb1ng th\u1ee7 thu\u1eadt t\u00e2m l\u00fd"},"content":{"rendered":"
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Trong kinh doanh, k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c \u0111\u00f3ng vai tr\u00f2 v\u00f4 c\u00f9ng quan tr\u1ecdng trong vi\u1ec7c\u00a0th\u00fac \u0111\u1ea9y h\u00e0nh vi mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng di\u1ec5n ra nhanh ch\u00f3ng. B\u00ean c\u1ea1nh \u0111\u00f3, k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c t\u1ed1t c\u00f2n gi\u00fap h\u1ea1n ch\u1ebf khi\u1ebfu n\u1ea1i, duy tr\u00ec kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 trung th\u00e0nh. D\u00f9 b\u1ea1n \u0111ang kinh doanh b\u1ea5t c\u1ee9 s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 n\u00e0o c\u0169ng \u0111\u1eebng b\u1ea3o qua 17\u00a0c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng<\/strong> hi\u1ec7u qu\u1ea3 m\u00e0\u00a0Masterskills chia s\u1ebb th\u00f4ng qua n\u1ed9i dung b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y nh\u00e9.\u00a0<\/p>\n

1. K\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec?\u00a0<\/strong><\/h2>\n

Thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng\u00a0l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng v\u00f4 c\u00f9ng\u00a0quan tr\u1ecdng trong kinh doanh. K\u1ef9 n\u0103ng n\u00e0y th\u01b0\u1eddng th\u1ea5y \u1edf c\u00e1c nh\u00e2n vi\u1ec7n sale, h\u1ecd c\u1ea7n c\u00f3 k\u1ef9 n\u0103ng n\u00e0y \u0111\u1ec3\u00a0thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh. Thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng hi\u1ec3u th\u00ec d\u1ec5 nh\u01b0ng \u0111\u1ec3 l\u00e0m r\u1ea5t kh\u00f3, n\u00f3 l\u00e0 m\u1ed9t ngh\u1ec7 thu\u1eadt giao ti\u1ebfp m\u00e0 kh\u00f4ng ph\u1ea3i ai c\u0169ng l\u00e0m \u0111\u01b0\u1ee3c.<\/p>\n

\u0110\u1ec3 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng ng\u01b0\u1eddi sale c\u1ea7n c\u00f3 c\u00e1c y\u1ebfu t\u1ed1 bao g\u1ed3m: Ki\u1ebfn th\u1ee9c v\u1ec1 s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5, k\u1ef9 n\u0103ng giao ti\u1ebfp, k\u1ef9 n\u0103ng x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7, k\u1ef9 n\u0103ng x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng,… Thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng quan tr\u1ecdng c\u1ea7n c\u00f3 trong kinh doanh. B\u1eb1ng c\u00e1ch trau d\u1ed3i c\u00e1c k\u1ef9 n\u0103ng n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 t\u0103ng kh\u1ea3 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng v\u00e0 gi\u00fap doanh nghi\u1ec7p c\u1ee7a m\u00ecnh ph\u00e1t tri\u1ec3n.<\/p>\n

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K\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng \u0111\u00f3ng vai tr\u00f2 v\u00f4 c\u00f9ng quan tr\u1ecdng<\/em><\/span><\/p>\n

2. T\u1ea1i sao ph\u1ea3i thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng?<\/strong><\/h2>\n

M\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng c\u1ee7a\u00a0k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng l\u00e0 g\u00ec? \u0110\u00f3 l\u00e0 l\u00e0m sao \u0111\u1ec3 kh\u00e1ch h\u00e0ng tho\u1ea3i m\u00e1i v\u00e0 h\u00e0i l\u00f2ng v\u1edbi nh\u1eefng g\u00ec b\u1ea1n \u0111ang n\u00f3i. T\u1eeb \u0111\u00f3, th\u00fac \u0111\u1ea9y h\u00e0nh vi mua h\u00e0ng ho\u1eb7c tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng l\u00fd do t\u1ea1i sao b\u1ea1n ph\u1ea3i thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng.<\/p>\n

– B\u00e1n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5: M\u1ee5c \u0111\u00edch cu\u1ed1i c\u00f9ng c\u1ee7a thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng l\u00e0 b\u00e1n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5. V\u00ec v\u1eady, b\u1eb1ng c\u00e1ch thuy\u1ebft ph\u1ee5c b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap doanh nghi\u1ec7p\u00a0t\u0103ng doanh s\u1ed1 v\u00e0 l\u1ee3i nhu\u1eadn, \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau \u0111\u1ec1 ra.<\/p>\n

– X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 v\u1edbi kh\u00e1ch h\u00e0ng: Thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng kh\u00f4ng ch\u1ec9 gi\u00fap\u00a0b\u00e1n \u0111\u01b0\u1ee3c s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5, m\u00e0 c\u00f2n gi\u00fap b\u1ea1n x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 l\u00e2u d\u00e0i v\u1edbi kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u n\u00e0y s\u1ebd khi\u1ebfn kh\u00e1ch h\u00e0i l\u00f2ng v\u00e0 tin t\u01b0\u1edfng, t\u1eeb \u0111\u00f3\u00a0t\u0103ng kh\u1ea3 n\u0103ng kh\u00e1ch quay l\u1ea1i mua h\u00e0ng trong t\u01b0\u01a1ng lai.<\/p>\n

– T\u1ea1o d\u1ef1ng uy t\u00edn cho doanh nghi\u1ec7p: N\u1ebfu nh\u01b0 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng b\u1ea1n s\u1ebd\u00a0t\u1ea1o d\u1ef1ng \u0111\u01b0\u1ee3c uy t\u00edn cho doanh nghi\u1ec7p c\u1ee7a m\u00ecnh. Khi n\u00e0y, kh\u00e1ch h\u00e0ng s\u1ebd tin t\u01b0\u1edfng v\u00e0o doanh nghi\u1ec7p\u00a0v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng mua h\u00e0ng nhi\u1ec1u h\u01a1n.<\/p>\n

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Thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng gi\u00fap t\u0103ng kh\u1ea3 n\u0103ng mua h\u00e0ng<\/em><\/span><\/p>\n

3. 17 C\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n

\u0110\u1ec3 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng b\u1ea1n c\u1ea7n c\u00f3\u00a0k\u1ecbch b\u1ea3n thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 17 g\u1ee3i \u00fd v\u1ec1 c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng ch\u1ed1t \u0111\u01a1n\u00a0hi\u1ec7u qu\u1ea3, b\u1ea1n h\u00e3y l\u01b0u l\u1ea1i \u0111\u1ec3\u00a0ch\u1ed1t \u0111\u01b0\u1ee3c nhi\u1ec1u \u0111\u01a1n nh\u00e9.<\/p>\n

3.1. N\u00f3i chuy\u1ec7n m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean, \u0111\u1eebng qu\u00e1 m\u00e1y m\u00f3c s\u1eed d\u1ee5ng k\u1ecbch b\u1ea3n<\/strong><\/h3>\n

C\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m \u0111\u1ea7u ti\u00ean m\u00e0 Masterskills mu\u1ed1n chia s\u1ebb v\u1edbi b\u1ea1n \u0111\u00f3 l\u00e0 n\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean nh\u1ea5t, kh\u00f4ng n\u00ean qu\u00e1 m\u00e1y m\u00f3c theo k\u1ecbch b\u1ea3n \u0111\u00e3 so\u1ea1n tr\u01b0\u1edbc. C\u00e1ch n\u00f3i chuy\u1ec7n thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 nh\u1ea5t \u0111\u00f3 l\u00e0 t\u1ef1 nhi\u00ean, c\u1edfi m\u1edf, l\u00e0m sao \u0111\u1ec3\u00a0t\u1ea1o ra c\u1ea3m gi\u00e1c n\u00f3i chuy\u1ec7n th\u00e2n thi\u1ec7n v\u00e0 d\u1ec5 ch\u1ecbu trong su\u1ed1t qu\u00e1 tr\u00ecnh giao ti\u1ebfp.<\/p>\n

V\u1edbi c\u00e1ch n\u00f3i chuy\u1ec7n t\u1ef1 nhi\u00ean, kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng c\u1ea3m th\u1ea5y m\u00ecnh b\u1ecb xa l\u1ea1 v\u00e0 c\u00f3 c\u1ea3m gi\u00e1c b\u1ecb l\u00e0m phi\u1ec1n. N\u00f3i chuy\u1ec7n t\u1ef1 nhi\u00ean, c\u1edfi m\u1edf s\u1ebd t\u1ea1o d\u1ef1ng m\u1ed1i quan h\u1ec7 th\u00e2n thi\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng\u00a0gi\u00fap h\u1ecd c\u1ea3m th\u1ea5y \u0111\u01b0\u1ee3c quan t\u00e2m, t\u1eeb \u0111\u00f3 \u0111\u00e1nh gi\u00e1 cao d\u1ecbch v\u1ee5 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng c\u1ee7a doanh nghi\u1ec7p b\u1ea1n.<\/p>\n

3.2. H\u1ecfi th\u0103m \u0111\u1ebfn s\u1ee9c kh\u1ecfe c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

Nh\u1eafc \u0111\u1ebfn\u00a0c\u00e1c ph\u01b0\u01a1ng ph\u00e1p thuy\u1ebft tr\u00ecnh b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3 kh\u00f4ng th\u1ec3 kh\u00f4ng k\u1ec3 \u0111\u1ebfn ph\u01b0\u01a1ng ph\u00e1p h\u1ecfi th\u0103m s\u1ee9c kho\u1ebb c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u00e2y l\u00e0 c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng \u0111\u00e1nh tr\u1ef1c ti\u1ebfp v\u00e0o t\u00e2m l\u00fd \u0111\u1ec3 h\u1ecd th\u1ea5y \u0111\u01b0\u1ee3c h\u1ecd \u0111ang \u0111\u01b0\u1ee3c quan t\u00e2m. Nghi\u00ean c\u1ee9u v\u1ec1 t\u00e2m l\u00fd v\u00e0 h\u00e0nh vi c\u1ee7a kh\u00e1ch h\u00e0ng cho th\u1ea5y r\u1eb1ng, c\u1ee9 10 ng\u01b0\u1eddi th\u00ec c\u00f3 kho\u1ea3ng 9 ng\u01b0\u1eddi ch\u1ed1t \u0111\u01b0\u1ee3c h\u00e0ng khi quan t\u00e2m \u0111\u1ebfn t\u00ecnh tr\u1ea1ng s\u1ee9c kho\u1ebb c\u1ee7a kh\u00e1ch. V\u00ec v\u1eady, n\u1ebfu mu\u1ed1n t\u0103ng doanh s\u1ed1 \u0111\u00e1ng k\u1ec3 b\u1ea1n h\u00e3y ch\u0103m h\u1ecfi th\u0103m \u0111\u1ebfn s\u1ee9c kho\u1ebb c\u1ee7a kh\u00e1ch h\u00e0ng nh\u00e9.<\/p>\n

3.3. G\u1ecdi t\u00ean kh\u00e1ch h\u00e0ng trong khi tr\u00f2 chuy\u1ec7n<\/strong><\/h3>\n

Tr\u01b0ng b\u00e0y s\u1ea3n ph\u1ea9m c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 \u0111\u1ec3 thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng r\u1eb1ng h\u1ecd bi\u1ebft v\u00e0 c\u1ea7n s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. Kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 t\u1eadn m\u1eaft nh\u00ecn th\u1ea5y s\u1ea3n ph\u1ea9m ho\u1ea1t \u0111\u1ed9ng nh\u01b0 th\u1ebf n\u00e0o v\u00e0 c\u00e1c t\u00ednh n\u0103ng nh\u1ea5t \u0111\u1ecbnh c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a h\u1ecd nh\u01b0 th\u1ebf n\u00e0o. B\u1ea1n c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng m\u1ed9t s\u1ed1 chi\u1ebfn l\u01b0\u1ee3c tr\u01b0ng b\u00e0y s\u1ea3n ph\u1ea9m nh\u01b0 sau:\u00a0<\/p>\n

– T\u1ed5 ch\u1ee9c bu\u1ed5i gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n \u1edf khu v\u1ef1c c\u00f3 l\u01b0\u1ee3ng ng\u01b0\u1eddi qua l\u1ea1i cao c\u1ee7a c\u1eeda h\u00e0ng.<\/p>\n

– X\u00e2y d\u1ef1ng c\u00e1c m\u00e0n h\u00ecnh l\u1edbn l\u00e0m n\u1ed5i b\u1eadt m\u1ed9t s\u1ed1 t\u00ednh n\u0103ng v\u00e0 l\u1ee3i \u00edch \u0111\u1ed9c \u0111\u00e1o c\u1ee7a s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n. Bao g\u1ed3m c\u00e1c video v\u00e0 danh m\u1ee5c tr\u00ecnh b\u00e0y c\u00e1ch s\u1eed d\u1ee5ng.<\/p>\n

– Thu\u00ea ng\u01b0\u1eddi m\u1eabu \u0111\u1ec3 tr\u00ecnh di\u1ec5n s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n, \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ea3n ph\u1ea9m c\u00f3 nhi\u1ec1u \u1ee9ng d\u1ee5ng kh\u00e1c nhau.<\/p>\n

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Cung c\u1ea5p h\u00ecnh \u1ea3nh ch\u00e2n th\u1ef1c nh\u1ea5t v\u1ec1 s\u1ea3n ph\u1ea9m<\/em><\/span><\/p>\n

2. Cung c\u1ea5p b\u1ea3n d\u00f9ng th\u1eed mi\u1ec5n ph\u00ed<\/strong><\/h3>\n

M\u1ed9t trong nh\u1eefng c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng nhanh ch\u00f3ng \u0111\u00f3 ch\u00ednh l\u00e0 cho kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m t\u00ednh n\u0103ng c\u1ee7a s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 th\u00f4ng qua phi\u00ean b\u1ea3n d\u00f9ng th\u1eed mi\u1ec5n ph\u00ed. \u1ea3n d\u00f9ng th\u1eed mi\u1ec5n ph\u00ed cho ph\u00e9p kh\u00e1ch h\u00e0ng th\u1eed nghi\u1ec7m s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n trong c\u00e1c c\u00e0i \u0111\u1eb7t c\u1ee7a ri\u00eang h\u1ecd. M\u1ed9t s\u1ed1 ng\u01b0\u1eddi c\u00f3 th\u1ec3 l\u00e0 ng\u01b0\u1eddi d\u00f9ng nhi\u1ec1u c\u1ee7a s\u1ea3n ph\u1ea9m v\u00e0 kh\u00e1m ph\u00e1 ra n\u00f3 ho\u1ea1t \u0111\u1ed9ng t\u1ed1t nh\u01b0 th\u1ebf n\u00e0o. \u0110\u1eb7t khung th\u1eddi gian cho th\u1eddi gian d\u00f9ng th\u1eed, ch\u1eb3ng h\u1ea1n nh\u01b0 30 ng\u00e0y.<\/p>\n

3. <\/strong>S\u1eed d\u1ee5ng h\u00ecnh th\u1ee9c b\u00e1n th\u00eam v\u00e0 b\u00e1n k\u00e8m<\/strong><\/h3>\n

B\u00e1n th\u00eam v\u00e0 b\u00e1n k\u00e8m l\u00e0 m\u1ed9t trong nh\u1eefng c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m online\u00a0th\u00f4ng qua vi\u1ec7c t\u00e1c \u0111\u1ed9ng v\u00e0o t\u00e2m l\u00fd m\u00e0 n\u00f3 c\u00f2n mang l\u1ea1i hi\u1ec7u qu\u1ea3 cao \u0111\u1ec3 t\u0103ng t\u1ef7 tr\u1ecdng v\u00ed c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

B\u00e1n th\u00eam c\u00f3 ngh\u0129a l\u00e0 b\u00e1n c\u00e1c s\u1ea3n ph\u1ea9m c\u00f3 gi\u00e1 tr\u1ecb cao h\u01a1n nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n th\u1ef1c s\u1ef1 \u0111\u1ecbnh mua v\u00e0 b\u00e1n ch\u00e9o c\u00f3 ngh\u0129a l\u00e0 b\u00e1n c\u00e1c s\u1ea3n ph\u1ea9m c\u00f3 li\u00ean quan v\u00e0 b\u1ed5 sung b\u00ean c\u1ea1nh c\u00e1c s\u1ea3n ph\u1ea9m ch\u00ednh m\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n th\u1ef1c s\u1ef1 \u0111\u1ecbnh mua. C\u00f9ng l\u00e0 m\u1ed9t h\u00ecnh th\u1ee9c mua b\u00e1n s\u1ea3n ph\u1ea9m, nh\u01b0ng v\u1edbi b\u00e1n th\u00eam v\u00e0 b\u00e1n k\u00e8m, kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y nh\u01b0 m\u00ecnh \u0111\u01b0\u1ee3c nh\u1eadn l\u1ea1i nh\u1eefng gi\u00e1 tr\u1ecb cao h\u01a1n so v\u1edbi s\u1ea3n ph\u1ea9m th\u1eadt m\u00e0 m\u00ecnh \u0111\u1ecbnh mua. \u0110\u00e2y l\u00e0 m\u1ed9t chi\u1ebfn thu\u1eadt \u201c\u0111\u00e1nh\u201d v\u00e0o t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng v\u00f4 c\u00f9ng thuy\u1ebft ph\u1ee5c hay \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p \u00e1p d\u1ee5ng.\u00a0<\/p>\n

\n

S\u1eed d\u1ee5ng h\u00ecnh th\u1ee9c b\u00e1n th\u00eam v\u00e0 b\u00e1n k\u00e8m<\/em><\/span><\/p>\n

4. Th\u00f4ng b\u00e1o v\u1ec1 \u0111i\u1ec1u kho\u1ea3n mua h\u00e0ng<\/strong><\/h3>\n

Trong kinh doanh, d\u00f9 b\u1ea1n b\u00e1n b\u1ea5t k\u1ef3 s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 n\u00e0o, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 b\u1ea1n ph\u1ea3i c\u00f3 m\u1ed9t b\u1ed9 \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n chi ti\u1ebft, r\u00f5 r\u00e0ng, tr\u00ecnh b\u00e0y m\u1ecdi th\u1ee9 m\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng n\u00ean bi\u1ebft khi mua h\u00e0ng c\u1ee7a b\u1ea1n. \u0110i\u1ec1u n\u00e0y s\u1ebd \u0111\u1ea3m b\u1ea3o r\u1eb1ng h\u1ecd bi\u1ebft quy\u1ec1n c\u1ee7a h\u1ecd v\u1edbi t\u01b0 c\u00e1ch l\u00e0 ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u00e0 nh\u1eefng g\u00ec b\u1ea1n \u0111\u01b0\u1ee3c b\u1ea3o v\u1ec7 v\u1edbi t\u01b0 c\u00e1ch l\u00e0 m\u1ed9t c\u00f4ng ty. Tuy nhi\u00ean, \u0111\u1eebng l\u00e0m cho c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u00e0 \u0111i\u1ec1u ki\u1ec7n n\u00e0y tr\u1edf n\u00ean qu\u00e1 kh\u00f3 hi\u1ec3u! C\u1ed1 g\u1eafng l\u00e0m cho ch\u00fang c\u00e0ng \u0111\u01a1n gi\u1ea3n c\u00e0ng t\u1ed1t \u0111\u1ec3 t\u0103ng c\u01a1 h\u1ed9i ng\u01b0\u1eddi ti\u00eau d\u00f9ng th\u1ef1c s\u1ef1 \u0111\u1ecdc ch\u00fang v\u00e0 hi\u1ec3u c\u00e1c quy\u1ec1n c\u1ee7a h\u1ecd.<\/p>\n

5. Cung c\u1ea5p c\u00e1c \u01b0u \u0111\u00e3i b\u1ed5 sung<\/strong><\/h3>\n

Ngo\u00e0i vi\u1ec7c d\u00f9ng th\u1eed mi\u1ec5n ph\u00ed, th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 cung c\u1ea5p c\u00e1c \u01b0u \u0111\u00e3i kh\u00e1c c\u00f3 th\u1ec3 khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng mua h\u00e0ng. V\u00ed d\u1ee5: cung c\u1ea5p m\u1ed9t m\u00e3 mi\u1ec5n ph\u00ed v\u1eadn chuy\u1ec3n khi mua h\u00e0ng, hay t\u1eb7ng qu\u00e0 t\u1eb7ng mi\u1ec5n ph\u00ed, \u0111i\u1ec3m kh\u00e1ch h\u00e0ng th\u00e2n thi\u1ebft ho\u1eb7c ph\u1ea7n th\u01b0\u1edfng gi\u1edbi thi\u1ec7u c\u0169ng c\u00f3 th\u1ec3 thuy\u1ebft ph\u1ee5c nh\u1eefng kh\u00e1ch h\u00e0ng c\u00f2n \u0111ang do d\u1ef1. \u0110i\u1ec1u n\u00e0y cho h\u1ecd th\u1ea5y r\u1eb1ng th\u01b0\u01a1ng hi\u1ec7u c\u1ee7a b\u1ea1n th\u1ef1c s\u1ef1 coi tr\u1ecdng ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a h\u1ecd v\u00e0 s\u1eb5n s\u00e0ng \u0111i xa h\u01a1n n\u1eefa \u0111\u1ec3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng.<\/p>\n

\n

Cung c\u1ea5p \u01b0u \u0111\u00e3i b\u1ed5 sung<\/em><\/span><\/p>\n

6. D\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

M\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng m\u00e0 b\u1ea1n c\u1ea7n ngh\u0129 \u0111\u1ebfn khi mu\u1ed1n t\u0103ng s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n l\u00e0 kh\u1ea3 n\u0103ng h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng trong su\u1ed1t qu\u00e1 tr\u00ecnh mua, s\u1eed d\u1ee5ng v\u00e0 sau b\u00e1n h\u00e0ng. Kh\u00e1ch h\u00e0ng mu\u1ed1n bi\u1ebft r\u1eb1ng c\u00f4ng ty c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 truy c\u1eadp \u0111\u01b0\u1ee3c b\u1ea5t c\u1ee9 khi n\u00e0o c\u00f3 s\u1ef1 c\u1ed1 ho\u1eb7c khi h\u1ecd c\u00f3 th\u1eafc m\u1eafc. \u0110i\u1ec1u n\u00e0y bao g\u1ed3m vi\u1ec7c c\u00f3 th\u1ec3 truy c\u1eadp \u0111\u01b0\u1ee3c tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c n\u1ec1n t\u1ea3ng truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i v\u00e0 c\u00f3 m\u1ed9t nh\u00f3m d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng m\u1ea1nh m\u1ebd lu\u00f4n s\u1eb5n s\u00e0ng h\u1ed7 tr\u1ee3 24\/7 qua email, hotline v\u00e0 \u0111i\u1ec7n tho\u1ea1i. Khi b\u1ea1n l\u00e0m \u0111i\u1ec1u n\u00e0y, kh\u00e1ch h\u00e0ng s\u1ebd ho\u00e0n to\u00e0n tin t\u01b0\u1edfng v\u00e0 y\u00ean t\u00e2m s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a doanh nghi\u1ec7p b\u1ea1n.\u00a0<\/p>\n

7. T\u1ea1o c\u1ea3m gi\u00e1c n\u00f3i chuy\u1ec7n th\u00e2n thi\u1ec7n v\u00e0 d\u1ec5 ch\u1ecbu<\/strong><\/h3>\n

\u00a0<\/p>\n

Bi\u1ebft n\u1eafm b\u1eaft t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng<\/strong>, \u0111\u1ed3ng th\u1eddi bi\u1ebft c\u00e1ch ti\u1ebfp th\u1ecb s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh \u0111\u1ebfn v\u1edbi kh\u00e1ch h\u00e0ng m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean gi\u00fap kh\u00e1ch h\u00e0ng ti\u1ebfp nh\u1eadn m\u1ed9t c\u00e1ch t\u00edch c\u1ef1c h\u01a1n. \u0110\u00e2y c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m \u0111\u1ebfn kh\u00e1ch h\u00e0ng nhanh nh\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t.\u00a0<\/p>\n

8. \u0110\u01b0a ra nh\u1eefng c\u00e2u h\u1ecfi g\u1ee3i m\u1edf\u00a0<\/strong><\/h3>\n

<\/em><\/strong><\/p>\n

\u0110\u01b0a ra nh\u1eefng c\u00e2u h\u1ecfi g\u1ee3i m\u1edf<\/em><\/span><\/p>\n

M\u1ed9t trong nh\u1eefng ngh\u1ec7 thu\u1eadt b\u00e1n h\u00e0ng<\/span> <\/strong>mang l\u1ea1i hi\u1ec7u qu\u1ea3 \u0111\u00f3 ch\u00ednh bi\u1ebft c\u00e1ch \u0111\u1eb7t c\u00e2u h\u1ecfi m\u1edf cho kh\u00e1ch h\u00e0ng \u0111\u00f3 c\u0169ng l\u00e0 m\u1ed9t c\u00e1ch gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m. Nh\u1eefng ng\u01b0\u1eddi b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p h\u1ecd lu\u00f4n bi\u1ebft c\u00e1ch h\u1ecfi kh\u00e1ch h\u00e0ng nhi\u1ec1u h\u01a1n so v\u1edbi nh\u1eefng nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng th\u00f4ng th\u01b0\u1eddng, thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c c\u1ea3 nh\u1eefng kh\u00e1ch h\u00e0ng kh\u00f3 t\u00ednh nh\u1ea5t. V\u00ec v\u1eady \u0111\u1eb7t c\u00e2u h\u1ecfi l\u00e0 k\u1ef9 n\u0103ng r\u1ea5t quan tr\u1ecdng trong ngh\u1ec7 thu\u1eadt b\u00e1n h\u00e0ng \u0111\u1eb7c bi\u1ec7t l\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi m\u1edf.\u00a0<\/p>\n

9. \u0110\u01b0a ra ph\u1ea3n h\u1ed3i nhanh nh\u1ea5t c\u00f3 th\u1ec3<\/strong><\/h3>\n

Hi\u1ec7n nay m\u1ed9t trong nh\u1eefng c\u00e1ch ph\u1ea3n h\u1ed3i nhanh ch\u00f3ng \u0111\u01b0\u1ee3c nhi\u1ec1u doanh nghi\u1ec7p c\u00f4ng ty s\u1eed d\u1ee5ng ch\u00ednh l\u00e0 h\u1ec7 th\u1ed1ng email. Khi nh\u1eadn \u0111\u01b0\u1ee3c tin nh\u1eafn t\u1eeb \u0111\u1ed1i t\u01b0\u1ee3ng c\u1ee7a b\u1ea1n c\u1ea7n xem v\u00e0 quy\u1ebft \u0111\u1ecbnh nhanh ch\u00f3ng c\u00f3 n\u00ean ph\u1ea3n h\u1ed3i hay kh\u00f4ng. Tr\u1ea3 l\u1eddi t\u1ea5t c\u1ea3 nh\u1eefng ph\u1ea3n h\u1ed3i \u0111\u00f3 trong m\u1ed9t khung th\u1eddi gian c\u1ed1 \u0111\u1ecbnh.\u00a0<\/p>\n

Ngo\u00e0i ra, vi\u1ec7c \u0111\u01b0a v\u00e0o s\u1eed d\u1ee5ng chatbot v\u1edbi nh\u1eefng k\u1ecbch b\u1ea3n sale \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb s\u1eb5n mang l\u1ea1i hi\u1ec7u qu\u1ea3 cao cho c\u00e1c t\u1ed5 ch\u1ee9c khi c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi nh\u1eefng tin nh\u1eafn c\u1ee7a kh\u00e1ch h\u00e0ng 24\/7 m\u1ed9t c\u00e1ch t\u1ef1 \u0111\u1ed9ng m\u00e0 kh\u00f4ng c\u1ea7n m\u1ea5t th\u1eddi gian.\u00a0<\/p>\n

10. H\u1ea1n ch\u1ebf nh\u1eefng b\u00e0i thuy\u1ebft tr\u00ecnh d\u00e0i<\/strong><\/h3>\n

Trong qu\u00e1 tr\u00ecnh trao \u0111\u1ed5i, ngh\u1ec7 thu\u1eadt thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng l\u00e0\u00a0b\u1ea1n c\u1ea7n tr\u00ecnh b\u00e0y ng\u1eafn g\u1ecdn, bi\u1ebft kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh \u0111ang c\u1ea7n bi\u1ebft v\u00e0 t\u00ecm hi\u1ec3u nh\u1eefng th\u00f4ng tin n\u00e0o, tr\u00e1nh t\u00ecnh tr\u1ea1ng tr\u00ecnh b\u00e0y d\u00e0i d\u00f2ng lan man khi\u1ebfn cho ng\u01b0\u1eddi nghe c\u1ea3m th\u1ea5y kh\u00f3 hi\u1ec3u v\u00e0 kh\u00f3 ch\u1ecbu.\u00a0<\/p>\n

Nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u1ea7n bi\u1ebft v\u1ec1 \u01b0u v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh \u0111\u1ec3 kh\u00e9o l\u00e9o truy\u1ec1n t\u1ea3i th\u00f4ng tin \u1ea5n t\u01b0\u1ee3ng nh\u1ea5t t\u1edbi kh\u00e1ch h\u00e0ng.\u00a0B\u00ean c\u1ea1nh \u0111\u00f3 b\u1ea1n c\u0169ng c\u1ea7n c\u00f3\u00a0nh\u1eefng l\u1eddi gi\u1edbi thi\u1ec7u b\u00e1n h\u00e0ng hay nh\u1ea5t<\/strong> gi\u00fap kh\u00e1ch h\u00e0ng bi\u1ebft th\u00eam th\u00f4ng tin c\u0169ng nh\u01b0 \u1ea5n t\u01b0\u1ee3ng v\u1edbi s\u1ea3n ph\u1ea9m m\u00e0 b\u1ea1n \u0111ang gi\u1edbi thi\u1ec7u \u0111\u1ebfn h\u1ecd.<\/p>\n

11. T\u1ea1o s\u1ee9c \u00e9p khi mua h\u00e0ng<\/strong><\/h3>\n

C\u00e1ch thuy\u1ebft ph\u1ee5c ng\u01b0\u1eddi kh\u00e1c mua h\u00e0ng l\u00e0 t\u1ea1o s\u1ee9c \u00e9p trong qu\u00e1 tr\u00ecnh mua h\u00e0ng. \u0110\u00e1nh tr\u00fang v\u00e0o t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng l\u00e0 d\u00f9 r\u1ea5t \u01b0ng nh\u1eefng t\u00ednh n\u0103ng v\u00e0 ti\u1ec7n \u00edch m\u00e0 s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 mang l\u1ea1i nh\u01b0ng \u0111ang c\u00f2n b\u0103n kho\u0103n v\u1ec1 gi\u00e1, t\u1ea1i sao b\u1ea1n kh\u00f4ng t\u1ef1 t\u1ea1o n\u00ean m\u1ed9t s\u1ef1 khan hi\u1ebfm nh\u1ea5t \u0111\u1ecbnh cho s\u1ea3n ph\u1ea9m ho\u1eb7c c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i, gi\u1ea3m gi\u00e1 trong khu\u00f4n kh\u1ed5 cho ph\u00e9p. \u0110\u00e2y ch\u00ednh l\u00e0 m\u1ed9t c\u00e1i c\u1edb \u0111\u1ec3 th\u00fac \u0111\u1ea9y nhanh quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng c\u1ee7a ng\u01b0\u1eddi mua.\u00a0<\/p>\n

12. \u0110\u01b0a ra t\u00ednh n\u0103ng \u01b0u vi\u1ec7t c\u1ee7a s\u1ea3n ph\u1ea9m so v\u1edbi \u0111\u1ed1i th\u1ee7<\/strong><\/h3>\n

Trong qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n v\u00e0 b\u00e1n h\u00e0ng, vi\u1ec7c ng\u01b0\u1eddi b\u00e1n h\u00e0ng \u0111\u01b0a ra nh\u1eefng \u01b0u \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5 do c\u00f4ng ty b\u1ea1n \u0111ang cung c\u1ea5p so v\u1edbi \u0111\u1ed1i th\u1ee7 l\u00e0 y\u1ebfu t\u1ed1 v\u00f4 c\u00f9ng qua tr\u1ecdng. B\u1edfi v\u00ec, th\u00f4ng th\u01b0\u1eddng tr\u01b0\u1edbc khi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng, kh\u00e1ch h\u00e0ng th\u01b0\u1eddng c\u00f3 t\u00e2m l\u00fd kh\u1ea3o s\u00e1t gi\u00e1 th\u00e0nh, t\u00ednh n\u0103ng c\u1ee7a m\u1ed9t s\u1ea3n ph\u1ea9m t\u1ea1i nhi\u1ec1u \u0111i\u1ec3m b\u00e1n kh\u00e1c nhau. Do v\u1eady, n\u1ebfu n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c c\u01a1 h\u1ed9i n\u00e0y c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n ch\u1ed1t sales nhanh ch\u00f3ng. B\u1ea1n c\u00f3 th\u1ec3 n\u00eau ra nh\u1eefng \u01b0u \u0111i\u1ec3m li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m nh\u01b0: k\u1ef9 thu\u1eadt hi\u1ec7n \u0111\u1ea1i, ch\u1ebf \u0111\u1ed9 b\u1ea3o h\u00e0nh d\u00e0i h\u1ea1n, ch\u00ednh s\u00e1ch b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p, gi\u00e1 th\u00e0nh r\u1ebb h\u01a1n, s\u1ea3n ph\u1ea9m t\u1eb7ng k\u00e8m, c\u00e1ch s\u1eed d\u1ee5ng \u0111\u01a1n gi\u1ea3n, giao di\u1ec7n th\u00e2n thi\u1ec7n.\u00a0<\/p>\n

Nh\u01b0 v\u1eady th\u00f4ng qua b\u00e0i vi\u1ebft tr\u00ean \u0111\u00e2y, Masterskills \u0111\u00e3 c\u00f9ng b\u1ea1n t\u00ecm hi\u1ec3u v\u1ec1 6 c\u00e1ch thuy\u1ebft ph\u1ee5c kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3. H\u00e3y b\u1ecf t\u00fai cho m\u00ecnh nh\u1eefng\u00a0gi\u1ea3i ph\u00e1p b\u00e1n h\u00e0ng hi\u1ec7u qu\u1ea3<\/strong> \u0111\u1ec3 t\u0103ng doanh s\u1ed1 b\u00e1n h\u00e0ng m\u1ed9t c\u00e1ch nhanh ch\u00f3ng!<\/p>\n

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Trong kinh doanh, k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c \u0111\u00f3ng vai tr\u00f2 v\u00f4 c\u00f9ng quan tr\u1ecdng trong vi\u1ec7c\u00a0th\u00fac \u0111\u1ea9y h\u00e0nh vi mua h\u00e0ng c\u1ee7a kh\u00e1ch h\u00e0ng di\u1ec5n ra nhanh ch\u00f3ng. B\u00ean c\u1ea1nh \u0111\u00f3, k\u1ef9 n\u0103ng thuy\u1ebft ph\u1ee5c t\u1ed1t c\u00f2n gi\u00fap h\u1ea1n ch\u1ebf khi\u1ebfu n\u1ea1i, duy tr\u00ec kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 trung th\u00e0nh. D\u00f9 b\u1ea1n \u0111ang kinh […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[453],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/18231"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=18231"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/18231\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=18231"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=18231"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=18231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}