{"id":18482,"date":"2023-12-05T08:43:03","date_gmt":"2023-12-05T08:43:03","guid":{"rendered":"https:\/\/masterskills.org\/blog\/mau-noi-dung-kich-ban-ban-hang-qua-dien-thoai-chot-don-100.html"},"modified":"2023-12-21T22:16:23","modified_gmt":"2023-12-21T15:16:23","slug":"mau-noi-dung-kich-ban-ban-hang-qua-dien-thoai-chot-don-100","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/mau-noi-dung-kich-ban-ban-hang-qua-dien-thoai-chot-don-100.html","title":{"rendered":"M\u1eabu n\u1ed9i dung k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i ch\u1ed1t \u0111\u01a1n 100%"},"content":{"rendered":"
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B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 c\u00f4ng vi\u1ec7c m\u00e0 h\u1ea7u h\u1ebft c\u00e1c c\u00f4ng ty \u0111\u1ec1u s\u1eed d\u1ee5ng. Tuy nhi\u00ean, c\u00f4ng vi\u1ec7c n\u00e0y g\u1eb7p r\u1ea5t nhi\u1ec1u l\u1eddi t\u1eeb ch\u1ed1i ho\u1eb7c ch\u00ednh nh\u00e2n vi\u00ean \u0111\u00e1nh m\u1ea5t \u0111i c\u00e1c \u0111\u01a1n h\u00e0ng. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i s\u1ebd chia s\u1ebb cho b\u1ea1n nh\u1eefng m\u1eabu n\u1ed9i dung k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/strong> \u0111\u1ec9nh cao, gi\u00fap ch\u1ed1t \u0111\u01a1n ch\u1ec9 sau m\u1ed9t cu\u1ed9c g\u1ecdi. C\u00e1c b\u1ea1n c\u00f9ng tham kh\u1ea3o nh\u00e9!<\/strong><\/p>\n

C\u00e1c k\u1ef9 n\u0103ng m\u00e0 nh\u00e2n vi\u00ean telesales c\u1ea7n bi\u1ebft<\/strong><\/h2>\n

Tr\u01b0\u1edbc khi chia s\u1ebb cho b\u1ea1n m\u1eabu n\u1ed9i dung k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng tr\u1ef1c ti\u1ebfp hay \u0111i\u1ec7n tho\u1ea1i, th\u00ec b\u1ea1n c\u1ea7n ch\u00fa \u00fd \u0111\u1ebfn c\u00e1c k\u1ef9 n\u0103ng m\u00e0 m\u1ed9t nh\u00e2n vi\u00ean telesale c\u1ea7n c\u00f3, bao g\u1ed3m:<\/p>\n

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Nh\u00e2n vi\u00ean telesales c\u1ea7n trang b\u1ecb cho m\u00ecnh th\u00eam nhi\u1ec1u k\u1ef9 n\u0103ng g\u1ecdi \u0111i\u1ec7n<\/em><\/span><\/p>\n

– Gi\u1ecdng n\u00f3i d\u1ec5 nghe, kh\u00f4ng n\u00f3i ng\u1ecdng.<\/p>\n

– Bi\u1ebft c\u00e1ch tr\u00ecnh b\u00e0y, thuy\u1ebft ph\u1ee5c m\u1ea1ch l\u1ea1c, r\u00f5 r\u00e0ng ng\u1eafn g\u1ecdn.<\/p>\n

– Bi\u1ebft c\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nhu c\u1ea7u c\u1ee7a kh\u00e1ch khi trao \u0111\u1ed5i.<\/p>\n

– X\u1eed l\u00fd linh ho\u1ea1t c\u00e1c t\u00ecnh hu\u1ed1ng \u0111\u1ec3 c\u1ee7ng c\u1ed1 ni\u1ec1m tin v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

– Nh\u00e2n vi\u00ean telesales khi b\u1eaft \u0111\u1ea7u t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m c\u1ea7n ph\u1ea3i n\u1eafm \u0111\u01b0\u1ee3c r\u00f5 s\u1ea3n ph\u1ea9m c\u0169ng nh\u01b0 gi\u00e1 tr\u1ecb s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 mang l\u1ea1i cho kh\u00e1ch h\u00e0ng.<\/p>\n

– Bi\u1ebft c\u00e1ch thu th\u1eadp th\u00eam th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

– Bi\u1ebft c\u00e1ch x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n sale b\u00e1n h\u00e0ng nh\u01b0\u00a0sale m\u1ef9 ph\u1ea9m<\/strong><\/p>\n

C\u00e1c b\u01b0\u1edbc t\u1ea1o m\u1eabu n\u1ed9i dung k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/strong><\/h2>\n

B\u01b0\u1edbc 1: Ch\u00e0o h\u1ecfi t\u1ea1o s\u1ef1 li\u00ean k\u1ebft<\/strong><\/h3>\n

<\/strong><\/p>\n

Ch\u00e0o h\u1ecfi t\u1ea1o s\u1ef1 li\u00ean k\u1ebft<\/em><\/span><\/p>\n

– \u0110\u00e2y l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean v\u00e0 quan tr\u1ecdng nh\u1eb1m g\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng. Khi v\u1eeba nh\u1ea5c m\u00e1y l\u00ean, 3 gi\u00e2y \u0111\u1ea7u ti\u00ean quy\u1ebft \u0111\u1ecbnh g\u1ea7n 50% s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i.<\/p>\n

– Khi b\u1ea1n v\u1eeba m\u1edbi ch\u00e0o h\u1ecfi v\u00e0 n\u00f3i th\u1eb1ng lu\u00f4n r\u1eb1ng m\u00ecnh \u0111\u1ebfn t\u1eeb c\u00f4ng ty b\u1ea3o hi\u1ec3m nh\u00e2n th\u1ecd ABC n\u00e0o \u0111\u00f3 th\u00ec ch\u1eafc h\u1eb3n r\u1eb1ng kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y kh\u00f3 ch\u1ecbu v\u00e0 b\u1ecb l\u00e0m phi\u1ec1n. \u0110\u1ed3ng th\u1eddi h\u1ecd t\u1ef1 \u0111\u1ed9ng t\u1eaft m\u00e1y ngay l\u1eadp t\u1ee9c.<\/p>\n

– Kh\u00f4ng nh\u1eefng th\u1ebf, khi ch\u00e0o h\u1ecfi, ng\u1eef \u0111i\u1ec7u c\u1ee7a b\u1ea1n kh\u00f4ng t\u1ed1t s\u1ebd c\u0169ng l\u00e0 m\u1ed9t nh\u01b0\u1ee3c \u0111i\u1ec3m khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 \u1ea5n t\u01b0\u1ee3ng v\u1edbi b\u1ea1n.<\/p>\n

B\u01b0\u1edbc 2: T\u1ea1o th\u00f4ng b\u00e1o c\u00f3 s\u1ee9c t\u00f2 m\u00f2<\/strong><\/h3>\n

Khi g\u1ecdi \u0111i\u1ec7n, thay v\u00ec g\u1ecdi \u0111i\u1ec7n t\u01b0 v\u1ea5n m\u1ed9t c\u00e1ch b\u00ecnh th\u01b0\u1eddng th\u00ec b\u1ea1n c\u1ea7n k\u00edch th\u00edch s\u1ef1 t\u00f2 m\u00f2 v\u00e0 th\u00f4ng b\u00e1o c\u00f3 s\u1ef1 cu\u1ed1n h\u00fat kh\u00f4ng th\u1ec3 \u0111\u1ec3 kh\u00e1ch h\u00e0ng kh\u00f4ng d\u1eadp m\u00e1y. M\u1eabu n\u1ed9i dung k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i trong b\u01b0\u1edbc n\u00e0y s\u1ebd ch\u1ee7 y\u1ebfu d\u00f9ng nh\u1eefng t\u1eeb ng\u1eef \u0111\u1eaft gi\u00e1 nh\u01b0 ch\u1ea5t, chu\u1ea9n, \u0111\u1eaft gi\u00e1, l\u1ee3i nhu\u1eadn\u2026 v\u1ec1 v\u1ea5n \u0111\u1ec1 b\u1ea1n s\u1eafp trao \u0111\u1ed5i v\u1edbi kh\u00e1ch h\u00e0ng. Vi\u1ec7c b\u1ea1n \u0111\u01b0a ra nh\u1eefng v\u1ea5n \u0111\u1ec1 cho kh\u00e1ch h\u00e0ng s\u1ebd gi\u00fap cho cu\u1ed9c g\u1ecdi c\u00f3 t\u00ednh th\u00f4ng su\u1ed1t v\u00e0 kh\u00f4ng b\u1ecb c\u1eaft ngang gi\u1eefa ch\u1eebng.<\/p>\n

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B\u1ea1n h\u00e3y ch\u00fa \u00fd g\u00e2y ra nh\u1eefng th\u00f4ng b\u00e1o c\u00f3 t\u00ednh t\u00f2 m\u00f2 v\u1edbi kh\u00e1ch h\u00e0ng<\/em><\/span><\/p>\n

V\u00ed d\u1ee5: B\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng m\u1eabu c\u00e2u nh\u01b0 sau: \u201cEm \u0111ang g\u1ecdi \u0111i\u1ec7n cho anh\/ch\u1ecb t\u1eeb s\u1ef1 ki\u1ec7n ra m\u1eaft s\u1ea3n ph\u1ea9m m\u1edbi c\u1ee7a doanh nghi\u1ec7p X. S\u1ef1 ki\u1ec7n c\u00f3 s\u1ef1 tham gia c\u1ee7a r\u1ea5t nhi\u1ec1u c\u00e1c doanh nh\u00e2n th\u00e0nh \u0111\u1ea1t trong l\u0129nh v\u1ef1c b\u1ea5t \u0111\u1ed9ng s\u1ea3n. Hi\u1ec7n t\u1ea1i, anh ch\u1ecb c\u00f3 th\u1ec3 d\u00e0nh ra m\u1ed9t v\u00e0i ph\u00fat \u0111\u1ec3 em chia s\u1ebb v\u1ec1 th\u00f4ng tin n\u00e0y kh\u00f4ng \u1ea1?\u201d<\/em><\/p>\n

B\u01b0\u1edbc 3: Th\u0103m d\u00f2 \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

Sau khi b\u1ea1n \u0111\u00e3 th\u00f4ng b\u00e1o v\u1ea5n \u0111\u1ec1 v\u1edbi kh\u00e1ch, \u0111\u1ec3 l\u1eafng nghe v\u00e0 g\u00e2y s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch, b\u1ea1n n\u00ean \u0111\u1eb7t ng\u01b0\u1ee3c l\u1ea1i c\u00e2u h\u1ecfi mang t\u00ednh ch\u1ea5t th\u0103m d\u00f2 \u00fd ki\u1ebfn kh\u00e1ch \u0111\u1ec3 n\u1eafm b\u1eaft xem kh\u00e1ch h\u00e0ng n\u00e0y c\u00f3 th\u1eadt s\u1ef1 ti\u1ec1m n\u0103ng hay kh\u00f4ng.\u00a0<\/p>\n

M\u1eabu c\u00e2u h\u1ecfi nh\u01b0: \u201cKh\u00f4ng bi\u1ebft sau khi nghe chia s\u1ebb, anh\/ ch\u1ecb c\u00f3 th\u1ea5y ch\u01b0\u01a1ng tr\u00ecnh\/s\u1ea3n ph\u1ea9m n\u00e0y ph\u00f9 h\u1ee3p v\u1edbi m\u00ecnh kh\u00f4ng. Em c\u00f3 th\u1ec3 tr\u00ecnh b\u00e0y chi ti\u1ebft v\u00e0 c\u1ee5 th\u1ec3 h\u01a1n m\u1ed9t s\u1ed1 \u01b0u \u0111i\u1ec3m cho anh\/ch\u1ecb \u0111\u01b0\u1ee3c r\u00f5\u201d.<\/em><\/p>\n

B\u01b0\u1edbc 4: Khai th\u00e1c s\u00e2u h\u01a1n v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i<\/strong><\/h3>\n

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T\u00ecm hi\u1ec3u v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng<\/em><\/span><\/p>\n

– N\u1ebfu b\u1ea1n v\u01b0\u1ee3t qua \u0111\u01b0\u1ee3c b\u01b0\u1edbc s\u1ed1 3, \u0111\u1ebfn b\u01b0\u1edbc 5 m\u1eabu n\u1ed9i dung k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i s\u1ebd l\u00e0 nh\u1eefng c\u00e2u h\u1ecfi chuy\u00ean s\u00e2u, g\u1ee3i m\u1edf \u0111\u1ec3 b\u1ea1n \u0111\u00e1nh gi\u00e1 kh\u00e1ch h\u00e0ng n\u00e0y c\u00f3 th\u1eadt s\u1ef1 cho ra \u0111\u01a1n h\u00e0ng chuy\u1ec3n \u0111\u1ed5i hay kh\u00f4ng.<\/p>\n

– M\u1eabu n\u1ed9i dung k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng g\u1ecdi \u0111i\u1ec7n m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o nh\u01b0 sau: \u201cAnh ch\u1ecb c\u00f3 th\u1ea5y s\u1ea3n ph\u1ea9m tr\u01b0\u1edbc \u0111\u00e2y anh ch\u1ecb s\u1eed d\u1ee5ng g\u1eb7p r\u1ea5t nhi\u1ec1u v\u1ea5n \u0111\u1ec1 ph\u1ea3i kh\u00f4ng? N\u1ebfu anh\/ch\u1ecb g\u1eb7p kh\u00f3 kh\u0103n c\u00f3 th\u1ec3 chia s\u1ebb \u0111\u1ec3 b\u00ean em gi\u00fap \u0111\u1ee1?\u201d<\/em><\/p>\n

– Ho\u1eb7c n\u1ebfu b\u00ean b\u1ea1n \u0111ang b\u00e1n c\u00e1c gi\u1ea3i ph\u00e1p kinh doanh th\u00ec b\u1ea1n c\u00f3 th\u1ec3 d\u00f9ng m\u1eabu c\u00e2u nh\u01b0 sau: \u201cAnh\/ch\u1ecb kh\u00f4ng nh\u1eadn th\u1ea5y chi\u1ebfn l\u01b0\u1ee3c b\u00e1n h\u00e0ng c\u1ee7a c\u00f4ng ty anh\/ch\u1ecb \u0111ang g\u1eb7p r\u1ea5t nhi\u1ec1u v\u1ea5n \u0111\u1ec1 khi ch\u01b0a \u0111\u1ea1t \u0111\u01b0\u1ee3c doanh s\u1ed1 cao? Anh\/ch\u1ecb v\u1ea5p r\u1ea5t nhi\u1ec1u kh\u00f3 kh\u0103n khi t\u00ecm ki\u1ebfm m\u1ed9t gi\u1ea3i ph\u00e1p \u0111\u1ec3 t\u00ecm ki\u1ebfm nhu c\u1ea7u kh\u00e1ch h\u00e0ng tr\u00ean th\u1ecb tr\u01b0\u1eddng v\u1edbi d\u00f2ng s\u1ea3n ph\u1ea9m c\u1ee7a m\u00ecnh?\u201d<\/em><\/p>\n

B\u01b0\u1edbc 5:\u00a0G\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u1edbi n\u1ed9i dung \u201chot\u201d<\/strong><\/h3>\n

<\/strong><\/p>\n

G\u00e2y \u1ea5n t\u01b0\u1ee3ng v\u1edbi n\u1ed9i dung \u201chot\u201d<\/em><\/span><\/p>\n

Khi b\u1ea1n b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i, kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n d\u1eadp m\u00e1y ngay gi\u1eefa ch\u1eebng v\u00e0 k\u1ebft th\u00fac cu\u1ed9c tr\u00f2 chuy\u1ec7n khi h\u1ecd c\u1ea3m th\u1ea5y th\u00f4ng tin c\u1ee7a b\u1ea1n kh\u00f4ng th\u1ef1c s\u1ef1 c\u00f3 gi\u00e1 tr\u1ecb. B\u1edfi v\u1eady, m\u1ed9t k\u1ecbch b\u1ea3n ch\u1ed1t sale qua \u0111i\u1ec7n tho\u1ea1i mu\u1ed1n hi\u1ec7u qu\u1ea3 th\u00ec c\u1ea7n ph\u1ea3i cung c\u1ea5p \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin \u0111\u1eaft gi\u00e1. Thay v\u00ec b\u1ea1n \u0111i k\u1ec3 l\u1ec3 ngu\u1ed3n g\u1ed1c s\u1ea3n ph\u1ea9m, th\u00e0nh ph\u1ea7n v\u00e0 quy tr\u00ecnh s\u1ea3n xu\u1ea5t th\u00ec h\u00e3y ngay l\u1eadp t\u1ee9c b\u1ea1n c\u1ea7n \u0111\u1ec1 c\u1eadp \u0111\u1ebfn gi\u00e1 tr\u1ecb s\u1ea3n ph\u1ea9m m\u00e0 n\u00f3 mang l\u1ea1i cho ng\u01b0\u1eddi mua.<\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, b\u1ea1n h\u00e3y c\u1ed1 g\u1eafng chu\u1ea9n b\u1ecb th\u00eam nh\u1eefng c\u00e2u h\u1ecfi trong k\u1ecbch b\u1ea3n \u0111\u1ec3 \u0111\u1ec1 c\u1eadp v\u1edbi kh\u00e1ch h\u00e0ng, tr\u00e1nh vi\u1ec7c t\u1ea1o ra m\u1ed9t kho\u1ea3ng l\u1eb7ng khi \u0111ang giao ti\u1ebfp. Ho\u1eb7c b\u1ea1n h\u00e3y c\u1ed1 g\u1eafng t\u1ea1o s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, v\u00ec c\u00f3 r\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi do kh\u00f4ng mu\u1ed1n m\u1ea5t l\u1ecbch s\u1ef1 n\u00ean s\u1ebd \u0111\u1ec3 m\u00e1y sang m\u1ed9t b\u00ean kh\u00f4ng nghe thay v\u00ec t\u1eaft m\u00e1y gi\u1eefa ch\u1eebng.<\/p>\n

V\u00ed d\u1ee5, b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng m\u1eabu k\u1ecbch b\u1ea3n nh\u01b0 sau:\u00a0\u201cB\u00ean em cung c\u1ea5p d\u1ecbch v\u1ee5 Marketing ho\u00e0n h\u1ea3o, cam k\u1ebft 100% gi\u00fap cho c\u00f4ng ty c\u1ee7a ch\u1ecb c\u00f3 th\u1ec3 t\u0103ng doanh s\u1ed1 l\u00ean 200% trong th\u00e1ng \u0111\u1ea7u ti\u00ean s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5. N\u1ebfu ch\u1ecb cho ph\u00e9p, em s\u1ebd trao \u0111\u1ed5i c\u1ee5 th\u1ec3 v\u1edbi ch\u1ecb v\u1ec1 d\u1ecbch v\u1ee5 n\u00e0y \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?\u201d<\/em>.<\/p>\n

B\u01b0\u1edbc 6: Ch\u1ed1t sales<\/strong><\/h3>\n

B\u01b0\u1edbc cu\u1ed1i c\u00f9ng \u0111\u1ec3 kh\u00f4ng t\u1ed1n qu\u00e1 nhi\u1ec1u th\u1eddi gian, b\u1ea1n c\u1ea7n \u0111i th\u1eb3ng lu\u00f4n v\u00e0o v\u1ea5n \u0111\u1ec1. C\u00f3 3 c\u00e1ch \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 c\u00e1ch ch\u1ed1t sale<\/strong> \u201cm\u1ed9t ph\u00e1t \u0103n ngay\u201d c\u1ee5 th\u1ec3 nh\u01b0 sau:<\/p>\n

– Sau khi nghe nh\u1eefng chia s\u1ebb, trao \u0111\u1ed5i \u1edf tr\u00ean, \u0111\u1ec3 kh\u00f4ng m\u1ea5t th\u00eam th\u1eddi gian c\u1ee7a anh\/ch\u1ecb th\u00ec anh\/ch\u1ecb ngh\u0129 sao v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 ch\u00fang em \u0111\u00e3 trao \u0111\u1ed5i? N\u00f3 c\u00f3 th\u1ef1c s\u1ef1 ph\u00f9 h\u1ee3p v\u1edbi nhu c\u1ea7u anh\/ch\u1ecb kh\u00f4ng \u1ea1?<\/em><\/p>\n

– Anh\/ch\u1ecb ngh\u0129 sao n\u1ebfu nh\u01b0 em c\u00f3 th\u1ec3 \u0111\u1ebfn g\u1eb7p m\u1eb7t v\u00e0 trao \u0111\u1ed5i tr\u1ef1c ti\u1ebfp \u0111\u1ec3 gi\u1ea3i quy\u1ebft r\u00f5 r\u00e0ng v\u1ea5n \u0111\u1ec1 n\u00e0y? Kh\u00f4ng bi\u1ebft th\u1eddi gian n\u00e0o l\u00e0 ph\u00f9 h\u1ee3p v\u00e0 thu\u1eadn ti\u1ec7n cho anh\/ch\u1ecb?<\/em><\/p>\n

– Th\u1ee9 t\u01b0 tu\u1ea7n t\u1edbi kh\u00f4ng bi\u1ebft anh\/ch\u1ecb c\u00f3 th\u1ec3 b\u1ecf ra 30 ph\u00fat \u0111\u1ec3 g\u1eb7p m\u1eb7t l\u00e0m r\u00f5 c\u00e1c v\u1ea5n \u0111\u1ec1 tr\u00ean \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?<\/em><\/p>\n

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B\u01b0\u1edbc cu\u1ed1i c\u00f9ng c\u1ee7a m\u1ed7i cu\u1ed9c g\u1ecdi \u0111i\u1ec7n l\u00e0 b\u1ea1n c\u1ea7n ph\u1ea3i ch\u1ed1t \u0111\u01b0\u1ee3c \u0111\u01a1n h\u00e0ng<\/em><\/span><\/p>\n

B\u01b0\u1edbc 7: K\u1ebft th\u00fac cu\u1ed9c g\u1ecdi<\/strong><\/h3>\n

\u0110\u1ec3 g\u00e2y \u1ea5n t\u01b0\u1ee3ng h\u01a1n v\u1edbi kh\u00e1ch h\u00e0ng th\u00ec m\u1ed7i cu\u1ed9c g\u1ecdi b\u1ea1n h\u00e3y nh\u1edb n\u00f3i l\u1eddi c\u1ea3m \u01a1n v\u00e0 t\u1ea1m bi\u1ec7t v\u1edbi kh\u00e1ch d\u00f9 kh\u00e1ch h\u00e0ng c\u00f3 mua hay kh\u00f4ng mua s\u1ea3n ph\u1ea9m b\u00ean b\u1ea1n. B\u1ea1n c\u0169ng c\u1ea7n l\u01b0u \u00fd r\u1eb1ng, \u0111\u1eebng bao gi\u1edd c\u00fap m\u00e1y tr\u01b0\u1edbc khi kh\u00e1ch h\u00e0ng c\u00fap m\u00e1y \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 t\u00f4n tr\u1ecdng c\u1ee7a b\u1ea1n c\u0169ng nh\u01b0 ph\u00f2ng t\u00ecnh hu\u1ed1ng kh\u00e1ch h\u00e0ng mu\u1ed1n h\u1ecfi th\u00eam \u0111i\u1ec1u g\u00ec \u1edf b\u1ea1n.<\/p>\n

M\u1eabu k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i chuy\u00ean nghi\u1ec7p<\/strong><\/h2>\n

Tham kh\u1ea3o\u00a0m\u1eabu n\u1ed9i dung k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng online nh\u01b0 sau:\u00a0<\/p>\n

– Telesales: Em ch\u00e0o anh\/ch\u1ecb, c\u00f3 ph\u1ea3i ch\u1ecb… \u0111ang nghe m\u00e1y kh\u00f4ng \u1ea1?<\/p>\n

– Kh\u00e1ch h\u00e0ng: \u0110\u00fang r\u1ed3i em, c\u00f3 vi\u1ec7c g\u00ec \u0111\u1ea5y em?<\/p>\n

– Telesales: Em xin t\u1ef1 gi\u1edbi thi\u1ec7u, em t\u00ean… g\u1ecdi cho anh\/ch\u1ecb t\u1eeb c\u00f4ng ty ABC. Hi\u1ec7n t\u1ea1i, c\u00f4ng ty em \u0111ang cho ra m\u1eaft nh\u1eefng s\u1ea3n ph\u1ea9m m\u1edbi v\u1edbi gi\u00e1 c\u1ef1c k\u1ef3 \u01b0u \u0111\u00e3i c\u00f9ng v\u1edbi c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i h\u1ea5p d\u1eabn. Anh\/ch\u1ecb c\u00f3 th\u1ec3 cho em xin 2-3 ph\u00fat \u0111\u1ec3 gi\u1edbi thi\u1ec7u v\u1ec1 s\u1ea3n ph\u1ea9m kh\u00f4ng \u1ea1?<\/p>\n

– Kh\u00e1ch h\u00e0ng: Xin l\u1ed7i em nh\u01b0ng ch\u1ecb kh\u00f4ng c\u00f3 nhu c\u1ea7u.<\/p>\n

– Telesales: D\u1ea1 em bi\u1ebft c\u00f4ng vi\u1ec7c c\u1ee7a ch\u1ecb \u0111ang r\u1ea5t b\u1eadn r\u1ed9n, nh\u01b0ng em s\u1ebd kh\u00f4ng chi\u1ebfm qu\u00e1 nhi\u1ec1u th\u1eddi gian c\u1ee7a anh\/ch\u1ecb \u0111\u00e2u \u1ea1. Em ch\u1ec9 xin 2 ph\u00fat \u0111\u1ec3 chia s\u1ebb v\u1ec1 s\u1ea3n ph\u1ea9m \u1ea1?<\/p>\n

– Kh\u00e1ch h\u00e0ng: V\u1eady em n\u00f3i nhanh l\u00ean.<\/p>\n

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K\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng<\/em><\/span><\/p>\n

– Telesales: Hi\u1ec7n t\u1ea1i, c\u00f4ng ty em \u0111ang cho ra m\u1eaft d\u00f2ng s\u1ea3n ph\u1ea9m m\u1edbi c\u00f3 t\u00ean… \u0110\u1eb7c bi\u1ec7t v\u1edbi d\u00f2ng s\u1ea3n ph\u1ea9m n\u00e0y, anh ch\u1ecb s\u1ebd nh\u1eadn th\u1ea5y \u0111i\u1ec3m kh\u00e1c bi\u1ec7t v\u1ec1 nh\u1eefng t\u00ednh n\u0103ng \u01b0u vi\u1ec7t so v\u1edbi nh\u1eefng s\u1ea3n ph\u1ea9m tr\u01b0\u1edbc \u0111\u00e2y, c\u1ee5 th\u1ec3 nh\u01b0… \u0110\u1eb7c bi\u1ec7t, n\u1ebfu mua s\u1ea3n ph\u1ea9m … c\u1ee7a c\u00f4ng ty em trong ng\u00e0y h\u00f4m nay, anh\/ch\u1ecb s\u1ebd \u0111\u01b0\u1ee3c \u01b0u \u0111\u00e3i t\u1edbi 30% c\u00f9ng v\u1edbi ch\u01b0\u01a1ng tr\u00ecnh b\u1ed1c th\u0103m tr\u00fang th\u01b0\u1edfng v\u1edbi nh\u1eefng ph\u1ea7n qu\u00e0 v\u00f4 c\u00f9ng h\u1ea5p d\u1eabn. Anh\/ch\u1ecb c\u00f3 mu\u1ed1n tr\u1ea3i nghi\u1ec7m s\u1ea3n ph\u1ea9m m\u1edbi n\u00e0y kh\u00f4ng \u1ea1?<\/p>\n

– Kh\u00e1ch h\u00e0ng: S\u1ea3n ph\u1ea9m m\u1edbi m\u00e0 \u01b0u \u0111\u00e3i nhi\u1ec1u t\u1edbi v\u1eady kh\u00e9o l\u00e0 h\u00e0ng k\u00e9m ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n

– Telesales: Anh\/ch\u1ecb y\u00ean t\u00e2m, v\u1edbi s\u1ea3n ph\u1ea9m n\u00e0y, b\u00ean em cam k\u1ebft 100% v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m. D\u00f9 l\u00e0 s\u1ea3n ph\u1ea9m m\u1edbi nh\u01b0ng anh\/ch\u1ecb s\u1ebd v\u1eabn \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 v\u00e0 b\u1ea3o h\u00e0nh gi\u1ed1ng nh\u01b0 v\u1edbi c\u00e1c s\u1ea3n ph\u1ea9m tr\u01b0\u1edbc \u0111\u00e2y. Quan tr\u1ecdng h\u01a1n h\u1ebft l\u00e0 c\u00f4ng ty em ch\u1ec9 \u0111\u1ec3 m\u1ee9c gi\u00e1 \u01b0u \u0111\u00e3i n\u00e0y cho 100 kh\u00e1ch h\u00e0ng \u0111\u1ea7u ti\u00ean th\u00f4i \u1ea1.<\/p>\n

– Kh\u00e1ch h\u00e0ng: V\u1eady \u0111\u1ec3 ch\u1ecb c\u00e2n nh\u1eafc xem sao.<\/p>\n

– Telesales: D\u1ea1 ch\u1ecb, n\u1ebfu ch\u1ecb \u0111\u1eb7t s\u1ea3n ph\u1ea9m n\u00e0y trong h\u00f4m nay th\u00ec b\u00ean em s\u1ebd h\u1ed7 tr\u1ee3 100% c\u01b0\u1edbc ph\u00ed v\u1eadn chuy\u1ec3n ch\u1ecb nh\u00e9.\u00a0<\/p>\n

– Kh\u00e1ch h\u00e0ng: V\u1eady em g\u1eedi cho anh\/ch\u1ecb s\u1ea3n ph\u1ea9m n\u00e0y nh\u00e9.<\/p>\n

– Telesales: D\u1ea1, b\u00ean em s\u1ebd h\u1ed7 tr\u1ee3 chuy\u1ec3n h\u00e0ng ngay h\u00f4m nay cho anh\/ch\u1ecb. Anh\/ch\u1ecb cho em xin \u0111\u1ecba ch\u1ec9 ng\u01b0\u1eddi nh\u1eadn, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 b\u00ean em ship h\u00e0ng nh\u00e9.<\/p>\n

– Kh\u00e1ch h\u00e0ng: Em g\u1eedi \u0111\u1ebfn \u0111\u1ecba ch\u1ec9: s\u1ed1 nh\u00e0…\u0111\u01b0\u1eddng…ph\u01b0\u1eddng…th\u00e0nh ph\u1ed1. S\u1ed1 \u0111i\u1ec7n tho\u1ea1i…<\/p>\n

– Telesales: V\u00e2ng \u1ea1, c\u1ea3m \u01a1n anh ch\u1ecb \u0111\u00e3 tin t\u01b0\u1edfng v\u00e0 mua s\u1ea3n ph\u1ea9m c\u1ee7a b\u00ean em. Ch\u00fac anh\/ch\u1ecb nhi\u1ec1u s\u1ee9c kh\u1ecfe. Em ch\u00e0o anh\/ch\u1ecb.\u00a0<\/p>\n

M\u1ed9t s\u1ed1 \u0111i\u1ec1u c\u1ea7n bi\u1ebft \u0111\u1ec3 b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i th\u00e0nh c\u00f4ng<\/strong><\/h2>\n

Trang b\u1ecb v\u00e0 \u1ee9ng x\u1eed chuy\u00ean nghi\u1ec7p<\/strong><\/h3>\n

M\u1eb7c d\u00f9 b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i hay c\u00f2n g\u1ecdi l\u00e0 telesales kh\u00f4ng gi\u00e1p m\u1eb7t v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0ng b\u1ea1n c\u0169ng c\u1ea7n trang b\u1ecb cho m\u00ecnh m\u1ed9t t\u01b0 th\u1ebf chuy\u00ean nghi\u1ec7p \u0111\u1ec3 tr\u00f2 chuy\u1ec7n v\u1edbi h\u1ecd. M\u1ed9t gi\u1ecdng n\u00f3i t\u1ef1 tin v\u00e0 am hi\u1ec3u s\u1ea3n ph\u1ea9m s\u1ebd gi\u00fap b\u1ea1n tr\u1edf n\u00ean chuy\u00ean nghi\u1ec7p h\u01a1n.<\/p>\n

Gi\u1ecdng n\u00f3i, th\u00e1i \u0111\u1ed9, s\u1ef1 t\u1ef1 tin c\u0169ng nh\u01b0 c\u00e1ch th\u1ee9c b\u1ea1n truy\u1ec1n \u0111\u1ea1t \u0111\u1ec1u r\u1ea5t quan tr\u1ecdng trong vi\u1ec7c b\u00e1n h\u00e0ng.\u00a0<\/p>\n

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Gi\u1ecdng n\u00f3i, th\u00e1i \u0111\u1ed9, s\u1ef1 t\u1ef1 tin c\u0169ng nh\u01b0 c\u00e1ch th\u1ee9c b\u1ea1n truy\u1ec1n \u0111\u1ea1t \u0111\u1ec1u r\u1ea5t quan tr\u1ecdng trong vi\u1ec7c b\u00e1n h\u00e0ng<\/em><\/span><\/p>\n

L\u1eadp\u00a0ch\u1ec9 ti\u00eau h\u00e0ng ng\u00e0y, h\u00e0ng tu\u1ea7n v\u00e0 th\u00e1ng<\/strong><\/h3>\n

Sau khi l\u00ean m\u1eabu g\u1ecdi \u0111i\u1ec7n tho\u1ea1i cho kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n l\u1eadp ra cho m\u00ecnh k\u1ebf ho\u1ea1ch b\u00e1n h\u00e0ng, ph\u00e2n chia ch\u1ec9 ti\u00eau m\u1ed7i ng\u00e0y. C\u1ee5 th\u1ec3, x\u00e1c l\u1eadp m\u1ee5c ti\u00eau gi\u00fap b\u1ea1n th\u1ef1c t\u1ebf h\u01a1n doanh s\u1ed1 khi b\u00e1n s\u1ea3n ph\u1ea9m. V\u00ed d\u1ee5, m\u1ed7i ng\u00e0y b\u1ea1n ph\u1ea3i g\u1ecdi \u0111\u01b0\u1ee3c 500 cu\u1ed9c g\u1ecdi v\u00e0 ch\u1ed1t \u0111\u01b0\u1ee3c \u00edt nh\u1ea5t 50 \u0111\u01a1n t\u1eeb \u0111\u00f3.<\/p>\n

Trong k\u1ebf ho\u1ea1ch ng\u00e0y, b\u1ea1n c\u1ea7n n\u00ean \u0111\u01b0\u1ee3c t\u1ed5ng s\u1ed1 cu\u1ed9c g\u1ecdi c\u1ea7n g\u1ecdi, t\u1ed5ng s\u1ed1 kh\u00e1ch h\u00e0ng m\u1edbi ti\u1ebfp c\u1eadn, s\u1ed1 cu\u1ed9c g\u1ecdi cho nh\u1eefng kh\u00e1ch h\u00e0ng m\u1edbi, s\u1ed1 cu\u1ed9c g\u1ecdi cho nh\u1eefng kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i.<\/p>\n

Ph\u00e2n ph\u1ed1i th\u1eddi gian h\u1ee3p l\u00fd<\/strong><\/h3>\n

<\/strong><\/p>\n

Ph\u00e2n ph\u1ed1i th\u1eddi gian<\/em><\/span><\/p>\n

T\u1ef1 l\u00ean l\u1ecbch cho c\u00e1c cu\u1ed9c g\u1ecdi cho nh\u1eefng kh\u00e1ch h\u00e0ng m\u1edbi, t\u1ee9c l\u00e0 t\u00f9y thu\u1ed9c v\u00e0o m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n, b\u1ea1n h\u00e3y d\u00e0nh m\u1ed9t l\u01b0\u1ee3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh \u0111\u1ec3 l\u00e0m vi\u1ec7c \u0111\u00f3. H\u00e3y ch\u1eafc ch\u1eafn r\u1eb1ng khi b\u1ea1n g\u1ecdi \u0111\u1ebfn, kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang trong t\u00e2m tr\u1ea1ng mu\u1ed1n nghe m\u00e1y v\u00e0 vui l\u00f2ng nghe b\u1ea1n n\u00f3i chuy\u1ec7n. \u0110i\u1ec1u n\u00e0y c\u0169ng r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 b\u1ea1n c\u0103n ch\u1ec9nh th\u1eddi gian trong c\u00f4ng vi\u1ec7c cho ph\u00f9 h\u1ee3p nh\u1ea5t, tr\u00e1nh b\u1ecb thi\u1ebfu ho\u1eb7c th\u1eeba th\u1eddi gian.<\/p>\n

X\u1eed l\u00fd hi\u1ec7u qu\u1ea3 khi b\u1ecb t\u1eeb ch\u1ed1i<\/strong><\/h3>\n

– Khi b\u1ecb kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i c\u00e1c b\u1ea1n kh\u00f4ng n\u00ean qu\u00e1 lo l\u1eafng v\u00ec \u0111\u00f3 l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi. H\u00e3y nh\u1edb r\u1eb1ng, m\u1ed7i khi kh\u00e1ch h\u00e0ng n\u00f3i kh\u00f4ng v\u1edbi b\u1ea1n th\u00ec b\u1ea1n s\u1ebd c\u00f3 th\u00eam kinh nghi\u1ec7m s\u1eed l\u00fd cho nh\u1eefng l\u1ea7n sau.<\/p>\n

– N\u1ebfu b\u1ea1n th\u1ef1c hi\u1ec7n 50 cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i nh\u01b0ng b\u1ecb t\u1eeb ch\u1ed1i \u0111\u1ebfn 20 cu\u1ed9c th\u00ec b\u1ea1n c\u1ee9 ti\u1ebfp t\u1ee5c 30 cu\u1ed9c c\u00f2n l\u1ea1i. D\u00f9 kh\u00e1ch h\u00e0ng c\u00f3 n\u00f3i g\u00ec th\u00ec b\u1ea1n c\u1ee9 nh\u1edb r\u1eb1ng kh\u00f4ng c\u00f3 vi\u1ec7c g\u00ec l\u00e0 d\u1ec5 d\u00e0ng c\u1ea3. Vi\u1ec7c t\u1eeb ch\u1ed1i l\u00e0 \u0111i\u1ec1u kh\u00f4ng tr\u00e1nh kh\u1ecfi cho n\u00ean b\u1ea3n th\u00e2n m\u1ed7i ng\u01b0\u1eddi c\u1ea7n ph\u1ea3i b\u00ecnh t\u0129nh v\u00e0 x\u1eed l\u00fd m\u1ed9t c\u00e1ch chuy\u00ean nghi\u1ec7p v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/p>\n

L\u1eddi k\u1ebft<\/strong><\/h2>\n

Ngo\u00e0i k\u1ef9 n\u0103ng ch\u1ed1t sale qua \u0111i\u1ec7n tho\u1ea1i, m\u1eabu n\u1ed9i dung k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/strong> l\u00e0 m\u1ed9t trong nh\u1eefng kinh nghi\u1ec7m m\u00e0 d\u00e2n telesales c\u1ea7n \u201cb\u1ecf t\u00fai\u201d n\u1ebfu mu\u1ed1n ch\u1ed1t \u0111\u01b0\u1ee3c nhi\u1ec1u \u0111\u01a1n. B\u00ean c\u1ea1nh m\u1eabu\u00a0k\u1ecbch b\u1ea3n g\u1ecdi \u0111i\u1ec7n telesale, b\u1ea1n c\u00f3 th\u1ec3 d\u00e0nh th\u1eddi gian \u0111\u1ec3 t\u1ef1 x\u00e2y d\u1ef1ng nh\u1eefng k\u1ecbch b\u1ea3n ri\u00eang d\u1ef1a theo m\u1ee5c \u0111\u00edch c\u1ee7a t\u1eebng cu\u1ed9c g\u1ecdi. V\u00ed d\u1ee5\u00a0nh\u01b0: k\u1ecbch b\u1ea3n g\u1ecdi \u0111i\u1ec7n h\u1eb9n g\u1eb7p kh\u00e1ch h\u00e0ng, k\u1ecbch b\u1ea3n ch\u1ed1t \u0111\u01a1n h\u00e0ng online.\u00a0Hy v\u1ecdng r\u1eb1ng, b\u00e0i vi\u1ebft tr\u00ean s\u1ebd cung c\u1ea5p \u0111\u1ea7y \u0111\u1ee7 th\u00f4ng tin cho c\u00e1c b\u1ea1n. Ch\u00fac c\u00e1c b\u1ea1n th\u00e0nh c\u00f4ng!<\/strong><\/p>\n

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B\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 c\u00f4ng vi\u1ec7c m\u00e0 h\u1ea7u h\u1ebft c\u00e1c c\u00f4ng ty \u0111\u1ec1u s\u1eed d\u1ee5ng. Tuy nhi\u00ean, c\u00f4ng vi\u1ec7c n\u00e0y g\u1eb7p r\u1ea5t nhi\u1ec1u l\u1eddi t\u1eeb ch\u1ed1i ho\u1eb7c ch\u00ednh nh\u00e2n vi\u00ean \u0111\u00e1nh m\u1ea5t \u0111i c\u00e1c \u0111\u01a1n h\u00e0ng. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i s\u1ebd chia s\u1ebb cho b\u1ea1n nh\u1eefng m\u1eabu n\u1ed9i dung k\u1ecbch b\u1ea3n […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[453],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/18482"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=18482"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/18482\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=18482"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=18482"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=18482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}