{"id":18536,"date":"2023-12-05T08:45:01","date_gmt":"2023-12-05T08:45:01","guid":{"rendered":"https:\/\/masterskills.org\/blog\/bi-quyet-telesales-xu-ly-tu-choi-khach-hang-thuyet-phuc-nhat.html"},"modified":"2023-12-21T22:17:08","modified_gmt":"2023-12-21T15:17:08","slug":"bi-quyet-telesales-xu-ly-tu-choi-khach-hang-thuyet-phuc-nhat","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/bi-quyet-telesales-xu-ly-tu-choi-khach-hang-thuyet-phuc-nhat.html","title":{"rendered":"B\u00ed quy\u1ebft Telesales x\u1eed l\u00fd t\u1eeb ch\u1ed1i kh\u00e1ch h\u00e0ng thuy\u1ebft ph\u1ee5c nh\u1ea5t"},"content":{"rendered":"
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\u0110\u00e3 bao gi\u1edd b\u1ea1n g\u1ecdi \u0111i\u1ec7n b\u00e1n h\u00e0ng ho\u1eb7c t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m nh\u01b0ng b\u1ecb kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i ho\u1eb7c c\u00fap lu\u00f4n \u0111i\u1ec7n tho\u1ea1i hay ch\u01b0a? Th\u1ef1c t\u1ebf, \u0111\u00f3 l\u00e0 c\u00e2u chuy\u1ec7n mu\u00f4n th\u1ee7a v\u00e0 h\u1ebft s\u1ee9c b\u00ecnh th\u01b0\u1eddng khi b\u1ea1n b\u00e1n h\u00e0ng qua k\u00eanh telesales. Trong b\u00e0i vi\u1ebft h\u00f4m nay, UNICA <\/strong>s\u1ebd chia s\u1ebb cho b\u1ea1n nh\u1eefng \u201cm\u00f3n v\u00f5\u201d \u0111\u1ec3 telesales x\u1eed l\u00fd t\u1eeb ch\u1ed1i c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong> hi\u1ec7u qu\u1ea3.<\/p>\n

K\u1ef9 n\u0103ng Telesales x\u1eed l\u00fd t\u1eeb ch\u1ed1i c\u1ea7n thi\u1ebft<\/strong><\/h2>\n

K\u00eanh telesales l\u00e0 m\u1ed9t k\u00eanh b\u00e1n h\u00e0ng c\u00f3 chi ph\u00ed kh\u00e1 r\u1ebb v\u00e0 n\u1ebfu b\u1ea1n bi\u1ebft c\u00e1ch v\u1eadn d\u1ee5ng th\u00ec n\u00f3 s\u1ebd l\u00e0 v\u0169 kh\u00ed m\u1ea1nh \u0111\u1ec3 b\u1ea1n th\u00e0nh c\u00f4ng. B\u1ea1n c\u1ea7n n\u1eafm \u0111\u01b0\u1ee3c nh\u1eefng k\u1ef9 n\u0103ng telesales x\u1eed l\u00fd t\u1eeb ch\u1ed1i \u0111\u1ec3 kh\u00f4ng m\u1ea5t \u0111i nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. C\u00f3 100 telesales th\u00ec c\u00f3 \u0111\u1ebfn 99 ng\u01b0\u1eddi kh\u1eb3ng \u0111\u1ecbnh r\u1eb1ng vi\u1ec7c kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i th\u00f4ng qua vi\u1ec7c g\u1ecdi \u0111i\u1ec7n l\u00e0 \u0111i\u1ec1u r\u1ea5t b\u00ecnh th\u01b0\u1eddng.<\/p>\n

M\u1ed7i kh\u00e1ch h\u00e0ng l\u1ea1i c\u00f3 nh\u1eefng c\u00e1ch t\u1eeb ch\u1ed1i kh\u00e1c nhau, ng\u01b0\u1eddi nh\u1eb9 nh\u00e0ng, ng\u01b0\u1eddi l\u1ea1i r\u1ea5t ph\u0169 ph\u00e0ng. V\u1eady l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u00f3 th\u1ec3 x\u1eed l\u00fd t\u1eeb ch\u1ed1i telesales m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t khi b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i?<\/p>\n

>>> C\u00f3 th\u1ec3 b\u1ea1n quan t\u00e2m:\u00a0Top 10+ k\u1ef9 n\u0103ng sale quan tr\u1ecdng d\u00e0nh cho nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/strong><\/p>\n

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B\u1ea1n c\u1ea7n n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c c\u00e1c k\u1ef9 n\u0103ng x\u1eed l\u00fd t\u1eeb ch\u1ed1i c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00e9o l\u00e9o<\/em><\/span><\/p>\n

Nh\u00e2n vi\u00ean telesale c\u1ea7n c\u00f3 s\u1ef1 t\u00f4n tr\u1ecdng kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

C\u00f3 r\u1ea5t nhi\u1ec1u nh\u1eefng sales kh\u00f4ng c\u00f3 th\u1eddi gian ho\u1eb7c c\u00f4ng vi\u1ec7c qu\u00e1 nhi\u1ec1u, th\u01b0\u1eddng thu\u00ea nh\u1eefng b\u1ea1n sinh vi\u00ean v\u1ec1 l\u00e0m telesales n\u00ean khi g\u1ecdi \u0111i\u1ec7n c\u00f3 r\u1ea5t nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p nh\u00e2n vi\u00ean telesales b\u1ecb t\u1eeb ch\u1ed1i th\u1eadm ch\u00ed l\u00e0 b\u1ecb m\u1eafng v\u00ec th\u00e1i \u0111\u1ed9 g\u1ecdi \u0111i\u1ec7n h\u1ed7n l\u00e1o, c\u1ee3t nh\u1ea3, \u0111\u00f4i co v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, c\u00e1ch x\u1eed l\u00fd khi kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i\u00a0l\u00e0 c\u1ea7n \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean c\u1ee7a m\u00ecnh nh\u1eefng k\u1ef9 n\u0103ng giao ti\u1ebfp chu\u1ea9n m\u1ef1c v\u00e0 khi t\u01b0 v\u1ea5n c\u1ea7n th\u1eadt b\u00ecnh t\u0129nh v\u00ec kh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf.<\/p>\n

Nh\u1ea5n m\u1ea1nh v\u00e0o nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

<\/strong><\/p>\n

Nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng<\/em><\/span><\/p>\n

Khi nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i, m\u1ed9t \u0111i\u1ec1u m\u00e0 telesales x\u1eed l\u00fd t\u1eeb ch\u1ed1i t\u00ecnh hu\u1ed1ng telesale hi\u1ec7u qu\u1ea3 \u0111\u00f3 l\u00e0 h\u00e3y \u0111\u1eb7t c\u00e2u h\u1ecfi v\u00e0 n\u00f3i nh\u1ea5n m\u1ea1nh v\u00e0o \u0111i\u1ec1u m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang \u0111\u1ec1 c\u1eadp \u0111\u1ec3 th\u1ef1c hi\u1ec7n t\u01b0 v\u1ea5n.\u00a0<\/p>\n

B\u1ea1n c\u00f3 th\u1ec3 cho kh\u00e1ch h\u00e0ng th\u1ea5y \u0111\u01b0\u1ee3c l\u1ee3i \u00edch c\u1ee7a s\u1ea3n ph\u1ea9m n\u1ebfu h\u1ecd mua h\u00e0ng v\u00e0 nh\u1ea5n m\u1ea1nh v\u00e0o s\u1ef1 m\u1ea5t m\u00e1t n\u1ebfu h\u1ecd kh\u00f4ng ch\u1ecbu mua. V\u00ed d\u1ee5, b\u1ea1n c\u00f3 th\u1ec3 n\u00f3i nh\u1eefng c\u00e2u c\u1ee5 th\u1ec3 nh\u01b0: Anh\/ch\u1ecb h\u00e3y t\u01b0\u1edfng t\u01b0\u1ee3ng xem n\u1ebfu anh\/ch\u1ecb mua s\u1ea3n ph\u1ea9m n\u00e0y b\u00ean em, anh ch\u1ecb s\u1ebd nh\u1eadn l\u1ea1i \u0111\u01b0\u1ee3c l\u1ee3i \u00edch nhi\u1ec1u h\u01a1n s\u1ed1 ti\u1ec1n m\u00ecnh b\u1ecf ra nh\u01b0\u2026 ho\u1eb7c n\u1ebfu anh ch\u1ecb kh\u00f4ng mua th\u00ec s\u1ebd kh\u00f4ng m\u1ea5t \u0111i \u2026\u00a0<\/p>\n

B\u1ea1n h\u00e3y c\u1ed1 g\u1eafng v\u1ea1ch ra nh\u1eefng li\u00ean t\u01b0\u1edfng trong t\u01b0\u01a1ng lai c\u1ee7a kh\u00e1ch h\u00e0ng khi mua v\u00e0 kh\u00f4ng mua s\u1ea3n ph\u1ea9m c\u00f4ng ty b\u1ea1n, \u0111\u00e1nh th\u1eb3ng v\u00e0o tr\u1ecdng t\u00e2m c\u1ee7a v\u1ea5n \u0111\u1ec1 kh\u00e1ch h\u00e0ng \u0111ang g\u1eb7p ph\u1ea3i. Nh\u01b0 v\u1eady, b\u1ea1n m\u1edbi c\u00f3 th\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng r\u00fat \u201ch\u1ea7u bao\u201d ra mua.<\/p>\n

T\u01b0 v\u1ea5n nh\u1eefng th\u00f4ng tin c\u00f3 th\u1eadt \u0111\u1ec3 t\u1ea1o \u0111\u1ed9 tin t\u01b0\u1edfng cho kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

M\u1ed9t trong nh\u1eefng \u0111i\u1ec1u m\u00e0 kh\u00e1ch h\u00e0ng c\u1ef1c k\u1ef3 gh\u00e9t khi mua s\u1ea3n ph\u1ea9m qua k\u00eanh telesales \u0111\u00f3 l\u00e0 vi\u1ec7c nh\u00e2n vi\u00ean g\u1ecdi \u0111i\u1ec7n b\u00e1n h\u00e0ng th\u01b0\u1eddng n\u00f3i qu\u00e1 ho\u1eb7c n\u00f3i nh\u1eefng \u0111i\u1ec1u kh\u00f4ng h\u1ec1 \u0111\u00fang v\u1ec1 s\u1ea3n ph\u1ea9m. Khi \u0111\u00f3, kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y b\u1ea1n \u0111ang t\u01b0 v\u1ea5n m\u1ed9t c\u00e1ch linh tinh, kh\u00f4ng c\u00f3 ki\u1ebfn th\u1ee9c, h\u1ecd s\u1ebd t\u1eeb ch\u1ed1i mua h\u00e0ng c\u1ee7a b\u1ea1n v\u00ec c\u1ea3m th\u1ea5y ch\u01b0a tin t\u01b0\u1edfng v\u00e0o s\u1ea3n ph\u1ea9m \u0111\u00f3.<\/p>\n

>>> C\u00f3 th\u1ec3 b\u1ea1n quan t\u00e2m:\u00a04 B\u01b0\u1edbc x\u00e2y d\u1ef1ng k\u1ecbch b\u1ea3n Telesale ch\u1ea5t l\u01b0\u1ee3ng, hi\u1ec7u qu\u1ea3 99%<\/strong><\/p>\n

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H\u00e3y mang \u0111\u1ebfn cho kh\u00e1ch h\u00e0ng nh\u1eefng th\u00f4ng tin b\u00e1n h\u00e0ng c\u00f3 th\u1eadt<\/em><\/span><\/p>\n

Nh\u01b0 v\u1eady, c\u00e1ch x\u1eed l\u00fd t\u1eeb ch\u1ed1i trong telesale l\u00e0 c\u1ed1 g\u1eafng gia t\u0103ng l\u00f2ng tin kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m v\u00e0 k\u1ec3 nh\u1eefng c\u00e2u chuy\u1ec7n tr\u1ea3i nghi\u1ec7m th\u1ef1c t\u1ebf c\u1ee7a nh\u1eefng ng\u01b0\u1eddi mua tr\u01b0\u1edbc.<\/p>\n

V\u00ed d\u1ee5, khi b\u1ea1n c\u1ed1 g\u1eafng t\u01b0 v\u1ea5n cho kh\u00e1ch m\u1ed9t kh\u00f3a h\u1ecdc v\u1ec1 n\u1ea5u nh\u1eefng m\u00f3n \u0103n trong d\u1ecbp t\u1ebft, th\u00ec b\u1ea1n c\u1ea7n c\u1ed1 g\u1eafng l\u00ean k\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng nh\u01b0: c\u00f3 r\u1ea5t nhi\u1ec1u c\u00e1c ch\u1ecb em sau khi tr\u1edf th\u00e0nh h\u1ecdc vi\u00ean c\u1ee7a kh\u00f3a h\u1ecdc \u0111\u00e3 c\u00f3 th\u1ec3 t\u1ef1 tay chu\u1ea9n b\u1ecb m\u1ed9t m\u00e2m c\u1ed7 \u0111\u00f3n t\u1ebft th\u1ecbnh so\u1ea1n \u0111\u1ec3 ghi \u0111i\u1ec3m v\u1edbi m\u1eb9 ch\u1ed3ng trong ng\u00e0y t\u1ebft. N\u1ebfu b\u1ea1n c\u00f3 th\u1ec3 k\u1ec3 ra nh\u1eefng k\u1ebft qu\u1ea3 th\u1ef1c t\u1ebf m\u00e0 kh\u00e1ch h\u00e0ng c\u0169 \u0111\u00e3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00ec kh\u1ea3 n\u0103ng ch\u1ed1t sales c\u1ee7a b\u1ea1n s\u1ebd t\u0103ng l\u00ean g\u1ea5p 2 \u0111\u1ebfn 3 l\u1ea7n.<\/p>\n

Kh\u00f4ng \u00e9p bu\u1ed9c kh\u00e1ch h\u00e0ng<\/strong><\/h3>\n

M\u1ee5c \u0111\u00edch cu\u1ed1i c\u00f9ng c\u1ee7a vi\u1ec7c b\u00e1n h\u00e0ng l\u00e0 ch\u1ed1t \u0111\u01b0\u1ee3c \u0111\u01a1n chuy\u1ec3n \u0111\u1ed5i m\u00e0 kh\u00e1ch \u0111\u1eb7t. Nh\u01b0ng kh\u00f4ng ph\u1ea3i v\u00ec th\u1ebf m\u00e0 b\u1ea1n \u0111\u01b0\u1ee3c ph\u00e9p \u00e9p bu\u1ed9c kh\u00e1ch \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh mua h\u00e0ng.<\/p>\n

H\u00e3y c\u1ed1 g\u1eafng lu\u00f4n mang \u0111\u1ebfn cho kh\u00e1ch nh\u1eefng s\u1ef1 tho\u1ea3i m\u00e1i, kh\u00f4ng \u0111\u1eb7t \u00e1p l\u1ef1c, kh\u00f4ng \u00e9p bu\u1ed9c kh\u00e1ch h\u00e0ng b\u1eb1ng m\u1ecdi gi\u00e1 ph\u1ea3i \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh. D\u00f9 kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i kh\u00f4ng c\u00f3 nhu c\u1ea7u nh\u01b0ng n\u1ebfu b\u1ea1n c\u1ee9 \u00e9p bu\u1ed9c kh\u00e1ch th\u00ec trong t\u01b0\u01a1ng lai khi h\u1ecd mu\u1ed1n \u0111\u1ea7u t\u01b0 s\u1ebd t\u1eeb ch\u1ed1i b\u1ea1n.<\/p>\n

V\u00ed d\u1ee5 minh h\u1ecda t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf khi kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i<\/strong><\/h2>\n

Kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i v\u00ec ch\u01b0a \u0111\u1ee7 t\u00e0i ch\u00ednh<\/strong><\/h3>\n

<\/strong><\/p>\n

Ch\u01b0a \u0111\u1ee7 t\u00e0i ch\u00ednh<\/em><\/span><\/p>\n

M\u1ed9t trong nh\u1eefng l\u00fd do khi\u1ebfn kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n l\u00e0 do h\u1ecd ch\u01b0a \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u v\u1ec1 m\u1eb7t t\u00e0i ch\u00ednh. Th\u1ebf nh\u01b0ng \u0111\u00f4i khi \u0111\u00e2y ch\u1ec9 l\u00e0 c\u00e1i c\u1edb \u0111\u1ec3 h\u1ecd t\u1eeb ch\u1ed1i s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng. Ch\u00ednh v\u00ec th\u1ebf, tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u qu\u00e1 tr\u00ecnh t\u01b0 v\u1ea5n qua \u0111i\u1ec7n tho\u1ea1i, b\u1ea3n th\u00e2n ng\u01b0\u1eddi b\u00e1n h\u00e0ng c\u1ea7n ph\u1ea3i t\u00ecm hi\u1ec3u k\u1ef9 v\u1ec1 nhu c\u1ea7u v\u00e0 c\u00e1c th\u00f4ng tin li\u00ean quan \u0111\u1ebfn \u0111\u1ed9 tu\u1ed5i, ngh\u1ec1 nghi\u1ec7p c\u1ee7a kh\u00e1ch h\u00e0ng m\u00ecnh.\u00a0<\/p>\n

Khi \u0111\u00e3 hi\u1ec3u v\u1ec1 ph\u00e2n kh\u00fac kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh, n\u1ebfu h\u1ecd m\u01b0\u1ee3n l\u00fd do n\u00e0y \u0111\u1ec3 t\u1eeb ch\u1ed1i s\u1ea3n ph\u1ea9m m\u00e0 b\u1ea1n \u0111ang cung c\u1ea5p, b\u1ea1n s\u1eb5n s\u00e0ng \u0111\u00f3n \u0111\u1ea7u h\u1ecd b\u1eb1ng c\u00e1ch \u0111\u1eb7t c\u00e1c c\u00e2u h\u1ecfi nh\u01b0:<\/p>\n

– Anh\/ch\u1ecb \u0111ang c\u00f3 nhu\u00a0c\u1ea7u t\u00ecm hi\u1ec3u s\u1ea3n ph\u1ea9m \u1edf m\u1ee9c bao nhi\u00eau \u0111\u1ec3 b\u00ean em c\u00f3 th\u1ec3 gi\u1edbi thi\u1ec7u cho m\u00ecnh nh\u1eefng s\u1ea3n ph\u1ea9m ph\u00f9 h\u1ee3p h\u01a1n?\u00a0<\/em><\/p>\n

Kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i v\u00ec l\u00fd do gia \u0111\u00ecnh kh\u00f4ng \u0111\u1ed3ng \u00fd s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m<\/strong><\/h3>\n

Nghe c\u00f3 v\u1ebb v\u00f4 l\u00fd nh\u01b0ng \u0111\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng l\u00fd do khi\u1ebfn kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i nh\u1eefng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 b\u1ea1n \u0111ang gi\u1edbi thi\u1ec7u, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong l\u0129nh v\u1ef1c b\u1ea5t \u0111\u1ed9ng s\u1ea3n. M\u1ed9t trong c\u00e1c t\u00ecnh hu\u1ed1ng khi g\u1ecdi \u0111i\u1ec7n cho kh\u00e1ch h\u00e0ng “S\u1ea3n ph\u1ea9m b\u00ean em cung c\u1ea5p r\u1ea5t h\u1ea5p d\u1eabn nh\u01b0ng v\u1ee3 anh v\u1eabn th\u00edch s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 n\u00e0y h\u01a1n b\u1edfi gi\u00e1 th\u00e0nh ph\u00f9 h\u1ee3p v\u00e0 ch\u1ebf \u0111\u1ed9 b\u1ea3o h\u00e0nh c\u0169ng t\u1ed1t h\u01a1n”.\u00a0<\/em><\/p>\n

Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, b\u1ea1n kh\u00f4ng n\u00ean n\u00f3ng v\u1ed9i g\u1ea1t b\u1ecf suy ngh\u0129, \u00fd ki\u1ebfn m\u00e0 kh\u00e1ch h\u00e0ng \u0111ang tr\u00ecnh b\u00e0y. H\u00e3y ch\u00fa \u00fd l\u1eafng nghe nh\u1eefng chia s\u1ebb c\u1ee7a h\u1ecd. \u0110\u1ed3ng th\u1eddi t\u1eadn d\u1ee5ng kho\u1ea3ng th\u1eddi gian tr\u1ed1ng \u0111\u1ec3 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m d\u1ef1a theo nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. \u0110\u1eb7c bi\u1ec7t, \u0111\u1eebng qu\u00ean cung c\u1ea5p th\u00eam c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i, \u01b0u \u0111\u00e3i h\u1ea5p d\u1eabn \u0111\u1ec3 kh\u00e1ch h\u00e0ng ch\u00fa \u00fd \u0111\u1ebfn b\u1ea1n.\u00a0<\/p>\n

V\u1edbi nh\u1eefng chia s\u1ebb v\u1ec1 kinh nghi\u1ec7m telesales x\u1eed l\u00fd t\u1eeb ch\u1ed1i kh\u00e1ch h\u00e0ng <\/strong>hi\u1ec7u qu\u1ea3, hy v\u1ecdng c\u00e1c b\u1ea1n s\u1ebd r\u00fat ra cho m\u00ecnh \u0111\u01b0\u1ee3c nh\u1eefng kinh nghi\u1ec7m c\u0169ng nh\u01b0 \u201cm\u1eb9o\u201d \u0111\u1ec3 kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 t\u1eeb ch\u1ed1i \u0111\u01b0\u1ee3c\u00a0b\u1ea1n.<\/p>\n

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\u0110\u00e3 bao gi\u1edd b\u1ea1n g\u1ecdi \u0111i\u1ec7n b\u00e1n h\u00e0ng ho\u1eb7c t\u01b0 v\u1ea5n s\u1ea3n ph\u1ea9m nh\u01b0ng b\u1ecb kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i ho\u1eb7c c\u00fap lu\u00f4n \u0111i\u1ec7n tho\u1ea1i hay ch\u01b0a? Th\u1ef1c t\u1ebf, \u0111\u00f3 l\u00e0 c\u00e2u chuy\u1ec7n mu\u00f4n th\u1ee7a v\u00e0 h\u1ebft s\u1ee9c b\u00ecnh th\u01b0\u1eddng khi b\u1ea1n b\u00e1n h\u00e0ng qua k\u00eanh telesales. Trong b\u00e0i vi\u1ebft h\u00f4m nay, UNICA s\u1ebd chia s\u1ebb […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[453],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/18536"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=18536"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/18536\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=18536"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=18536"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=18536"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}