{"id":18546,"date":"2023-12-05T08:45:25","date_gmt":"2023-12-05T08:45:25","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tong-hop-bo-cau-hoi-xu-ly-tu-choi-dinh-cao-trong-ban-hang.html"},"modified":"2023-12-22T04:47:01","modified_gmt":"2023-12-21T21:47:01","slug":"tong-hop-bo-cau-hoi-xu-ly-tu-choi-dinh-cao-trong-ban-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tong-hop-bo-cau-hoi-xu-ly-tu-choi-dinh-cao-trong-ban-hang.html","title":{"rendered":"T\u1ed5ng h\u1ee3p b\u1ed9 c\u00e2u h\u1ecfi x\u1eed l\u00fd t\u1eeb ch\u1ed1i \u201c\u0111\u1ec9nh cao\u201d trong b\u00e1n h\u00e0ng"},"content":{"rendered":"
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B\u1ea1n l\u00e0 m\u1ed9t saler th\u1ef1c chi\u1ebfn v\u00e0 \u0111\u00e3 va v\u1ea5p nhi\u1ec1u l\u1ea7n trong vi\u1ec7c kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i mua s\u1ea3n ph\u1ea9m. C\u00f2n n\u1ebfu b\u1ea1n d\u00e2n kinh doanh m\u1edbi, m\u1ecdi th\u1ee9 s\u1ebd tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n n\u1ebfu nh\u01b0 b\u1ea1n bi\u1ebft \u0111\u1ebfn b\u1ed9 c\u00e2u h\u1ecfi x\u1eed l\u00fd t\u1eeb ch\u1ed1i<\/strong> m\u00e0 ch\u00fang t\u00f4i \u0111\u00e3 t\u1ed5ng h\u1ee3p sau \u0111\u00e2y. B\u1ed9 c\u00e2u h\u1ecfi s\u1ebd gi\u00fap cho ng\u01b0\u1eddi \u0111\u1ecdc c\u00f3 c\u00e1i nh\u00ecn t\u1ed5ng qu\u00e1t v\u1ec1 c\u00e1c l\u1eddi t\u1eeb ch\u1ed1i c\u1ee7a kh\u00e1ch h\u00e0ng m\u00e0 nh\u00e2n vi\u00ean b\u00e1n hay g\u1eb7p ph\u1ea3i nh\u1ea5t. C\u00e1c b\u1ea1n c\u00f9ng tham kh\u1ea3o nh\u00e9!<\/strong><\/p>\n

B\u1ed9 c\u00e2u h\u1ecfi x\u1eed l\u00fd t\u1eeb ch\u1ed1i \u201c\u0111\u1ec9nh cao\u201d<\/strong><\/h2>\n

C\u00e1c quy t\u1eafc chung<\/strong><\/h3>\n

Tr\u01b0\u1edbc khi \u0111i v\u00e0o t\u1eebng t\u00ecnh hu\u1ed1ng th\u01b0\u1eddng g\u1eb7p nh\u1ea5t khi kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i, b\u1ea1n c\u1ea7n n\u1eafm th\u1eadt ch\u1eafc 3 quy t\u1eafc c\u01a1 b\u1ea3n sau \u0111\u00e2y:<\/p>\n

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B\u1ea1n c\u1ea7n n\u1eafm b\u1eaft nh\u1eefng quy t\u1eafc chung khi b\u1ecb kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i<\/em><\/span><\/p>\n

– Khi kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i, b\u1ea1n kh\u00f4ng \u0111\u01b0\u1ee3c n\u1ed5i c\u00e1u v\u00e0 qu\u00e1t m\u1eafng ng\u01b0\u1ee3c l\u1ea1i kh\u00e1ch. H\u00e3y c\u1ed1 g\u1eafng m\u1ec9m c\u01b0\u1eddi th\u1eadt t\u01b0\u01a1i v\u00e0 g\u1eedi l\u1eddi c\u1ea3m \u01a1n \u0111\u1ebfn kh\u00e1ch h\u00e0ng.<\/p>\n

– H\u00e3y t\u00ecm hi\u1ec3u th\u1eadt k\u1ef9 xem nguy\u00ean nh\u00e2n l\u00e0m sao m\u00e0 kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i, kh\u00f4ng mua s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n.<\/p>\n

– Ghi nh\u1edb v\u00e0 \u0111\u00fac k\u1ebft l\u1ea1i k\u1ebft qu\u1ea3 c\u1ee7a b\u1ea3n th\u00e2n sau nh\u1eefng l\u1ea7n b\u1ecb kh\u00e1ch t\u1eeb ch\u1ed1i \u0111\u1ec3 x\u00e2y d\u1ef1ng kinh nghi\u1ec7m cho b\u1ea3n th\u00e2n.<\/p>\n

C\u00e1c t\u00ecnh hu\u1ed1ng t\u1eeb ch\u1ed1i c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0trong b\u1ed9 c\u00e2u h\u1ecfi x\u1eed l\u00fd t\u1eeb ch\u1ed1i<\/strong><\/h2>\n

Kh\u00e1ch h\u00e0ng n\u00f3i b\u1ecb l\u00e0m phi\u1ec1n<\/strong><\/h3>\n

N\u1eb1m trong danh s\u00e1ch nh\u1eefng c\u00e2u t\u1eeb ch\u1ed1i c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u00f3 l\u00e0: kh\u00e1ch h\u00e0ng ph\u00e0n n\u00e0n b\u1ecb l\u00e0m phi\u1ec1n.\u00a0\u00a0kh\u00f4ng \u0111\u1ec3Trong tr\u01b0\u1eddng h\u1ee3p, khi b\u1ea1n v\u1eeba m\u1edbi k\u1ecbp ch\u00e0o h\u1ecfi kh\u00e1ch, th\u00ec b\u1ecb ph\u1ea3n h\u1ed3i l\u1ea1i l\u00e0 \u0111\u1eebng l\u00e0m phi\u1ec1n anh\/ch\u1ecb th\u00eam m\u1ed9t l\u1ea7n n\u1eefa, c\u1ea3m \u01a1n! Trong tr\u01b0\u1eddng h\u1ee3p nh\u01b0 v\u1eady, th\u00ec b\u1ea1n kh\u00f4ng \u0111\u01b0\u1ee3c x\u1eed l\u00fd b\u1eb1ng c\u00e1ch c\u1ee5p lu\u00f4n \u0111i\u1ec7n tho\u1ea1i m\u00e0 c\u1ea7n c\u00f3 c\u00e1ch t\u1eeb ch\u1ed1i mua h\u00e0ng tinh t\u1ebf nh\u01b0 sau: C\u1ea3m \u01a1n anh\/ch\u1ecb \u0111\u00e3 b\u1eaft m\u00e1y v\u00e0 nghe cu\u1ed9c g\u1ecdi c\u1ee7a b\u00ean em. Em th\u1eadt s\u1ef1 xin l\u1ed7i v\u00ec s\u1ef1 phi\u1ec1n h\u00e0 n\u00e0y t\u1edbi anh ch\u1ecb. Anh\/ch\u1ecb c\u00f3 th\u1ec3 cho em bi\u1ebft \u0111i\u1ec1u g\u00ec khi\u1ebfn anh ch\u1ecb kh\u00f4ng h\u00e0i l\u00f2ng \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?<\/p>\n

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Khi kh\u00e1ch h\u00e0ng k\u00eau b\u1ea1n l\u00e0m phi\u1ec1n h\u00e3y m\u1ec9m c\u01b0\u1eddi v\u00e0 n\u00f3i c\u1ea3m \u01a1n<\/em><\/span><\/p>\n

Xin l\u1ed7i anh\/ch\u1ecb kh\u00f4ng c\u00f3 ti\u1ec1n<\/strong><\/h3>\n

M\u1ed9t trong nh\u1eefng\u00a0l\u1eddi t\u1eeb ch\u1ed1i c\u1ee7a kh\u00e1ch h\u00e0ng ph\u1ed5 bi\u1ebfn nh\u1ea5t l\u00e0 ki\u1ec3u “Xin l\u1ed7i anh\/ch\u1ecb kh\u00f4ng c\u00f3 ti\u1ec1n”.\u00a0\u0110\u00e2y l\u00e0 m\u1ed9t c\u00e2u t\u1eeb ch\u1ed1i m\u00e0 c\u00f3 \u0111\u1ebfn 99.9% kh\u00e1ch h\u00e0ng m\u1edbi th\u01b0\u1eddng d\u00f9ng \u0111\u1ec3 ch\u1ea5m d\u1ee9t cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i t\u01b0 v\u1ea5n c\u1ee7a b\u1ea1n. \u0110\u1ec3 c\u00f3 th\u1ec3 khai th\u00e1c v\u00e0 t\u00ecm ki\u1ebfm \u0111\u01b0\u1ee3c th\u00f4ng tin, b\u1ea1n c\u1ea7n c\u00f3 m\u1ed9t c\u00e1ch x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng th\u1eadt kh\u00e9o l\u00e9o. \u0110\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng\u00a0k\u1ef9 n\u0103ng x\u1eed l\u00fd t\u1eeb ch\u1ed1i quan tr\u1ecdng m\u00e0 b\u1ea1n nh\u1ea5t \u0111\u1ecbnh ph\u1ea3i “b\u1ecf t\u00fai” cho m\u00ecnh.<\/p>\n

C\u1ee5 th\u1ec3, b\u1ea1n c\u00f3 th\u1ec3 c\u1ea3m \u01a1n anh ch\u1ecb, kh\u00f4ng bi\u1ebft anh ch\u1ecb c\u00f3 th\u1ef1c s\u1ef1 quan t\u00e2m s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 b\u00ean em kh\u00f4ng \u1ea1.\u00a0B\u00ean em c\u00f3 nhi\u1ec1u s\u1ea3n ph\u1ea9m c\u0169ng nh\u01b0 d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p v\u1edbi t\u00e0i ch\u00ednh hi\u1ec7n t\u1ea1i c\u1ee7a anh\/ch\u1ecb. Anh ch\u1ecb c\u00f3 th\u1ec3 n\u00f3i r\u00f5 h\u01a1n cho em v\u1ec1 kh\u1ea3 n\u0103ng chi tr\u1ea3 c\u1ee7a anh ch\u1ecb l\u00e0 bao nhi\u00eau \u0111\u01b0\u1ee3c kh\u00f4ng \u1ea1?<\/p>\n

T\u1ea1i sao t\u00f4i ph\u1ea3i mua s\u1ea3n ph\u1ea9m b\u00ean anh\/ch\u1ecb?<\/strong><\/h3>\n

Trong b\u1ed9 c\u00e2u h\u1ecfi x\u1eed l\u00fd t\u1eeb ch\u1ed1i ti\u1ebfp theo \u0111\u00f3 l\u00e0 kh\u00e1ch h\u00e0ng quay sang v\u1ea5n \u0111\u00e1p l\u1ea1i r\u1eb1ng s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty c\u00f3 g\u00ec \u0111\u1eb7c bi\u1ec7t \u0111\u1ec3 khi\u1ebfn h\u1ecd mua? Th\u00ec b\u1ea1n ch\u1ec9 c\u1ea7n li\u1ec7t k\u00ea nh\u1eefng \u01b0u \u0111i\u1ec3m c\u1ee7a s\u1ea3n ph\u1ea9m so v\u1edbi \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh. C\u00f4ng ty c\u00f3 nhi\u1ec1u ch\u01b0\u01a1ng tr\u00ecnh \u01b0u \u0111\u00e3i v\u00e0 t\u1eb7ng qu\u00e0 cho kh\u00e1ch h\u00e0ng. Kh\u00f4ng nh\u1eefng th\u1ebf, s\u1ea3n ph\u1ea9m c\u1ee7a c\u00f4ng ty cam k\u1ebft ch\u00ednh h\u00e3ng, s\u1ebd ho\u00e0n ti\u1ec1n 100% n\u1ebfu nh\u01b0 kh\u00e1ch h\u00e0ng c\u00f3 khi\u1ebfu n\u1ea1i ho\u1eb7c g\u1eb7p r\u1ee7i ro. \u0110\u00f3 l\u00e0 nh\u1eefng l\u00fd do c\u01a1 b\u1ea3n m\u00e0 anh ch\u1ecb n\u00ean l\u1ef1a ch\u1ecdn s\u1ea3n ph\u1ea9m b\u00ean em.<\/p>\n

Kh\u00e1ch y\u00eau c\u1ea7u b\u1ea1n v\u00e0o th\u1eb3ng v\u1ea5n \u0111\u1ec1<\/strong><\/h3>\n

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V\u00e0o th\u1eb3ng v\u1ea5n \u0111\u1ec1<\/em><\/span><\/p>\n

Khi b\u1ea1n \u0111\u1ebfn t\u00ecnh hu\u1ed1ng n\u00e0y, b\u1ea1n s\u1ebd l\u00e0m nh\u01b0 th\u1ebf n\u00e0o. C\u00e1ch r\u1ea5t \u0111\u01a1n gi\u1ea3n \u0111\u00f3 ch\u00ednh l\u00e0 b\u1ea1n c\u1ea3m \u01a1n anh\/ ch\u1ecb \u0111\u00e3 cho bi\u1ebft \u0111i\u1ec1u n\u00e0y. V\u00e0 c\u1ea7n \u0111i th\u1eb3ng v\u00e0o m\u1ee5c \u0111\u00edch c\u1ee7a cu\u1ed9c nh\u01b0 gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m, t\u01b0 v\u1ea5n t\u00e0i ch\u00ednh hay b\u1ea3o hi\u1ec3m. Tuy nhi\u00ean, khi b\u1ea1n \u0111i v\u00e0o v\u1ea5n \u0111\u1ec1 h\u00e3y c\u1ed1 g\u1eafng \u0111\u01b0a ra nh\u1eefng con s\u1ed1 c\u1ee5 th\u1ec3 m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c. V\u00ed d\u1ee5, ch\u1ec9 trong v\u00f2ng 3 ng\u00e0y c\u1ee7a chi\u1ebfn d\u1ecbch Black Friday, c\u00f4ng ty ch\u00fang t\u00f4i \u0111\u00e3 thu h\u00fat \u0111\u01b0\u1ee3c g\u1ea7n 1000 kh\u00e1ch h\u00e0ng mua s\u1ea3n ph\u1ea9m ch\u0103m s\u00f3c da.<\/p>\n

G\u1ecdi \u0111i\u1ec7n l\u1ea1i v\u00e0o cu\u1ed1i tu\u1ea7n<\/strong><\/h3>\n

N\u1ebfu hi\u1ec7n t\u1ea1i, kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n n\u00f3i chuy\u1ec7n v\u1edbi b\u1ea1n, y\u00eau c\u1ea7u b\u1ea1n h\u00e3y g\u1ecdi l\u1ea1i v\u00e0o d\u1ecbp cu\u1ed1i tu\u1ea7n th\u00ec b\u1ea1n h\u00e3y c\u1ee9 vui v\u1ebb c\u1ea3m \u01a1n v\u00e0 h\u1ecfi th\u1eddi gian c\u1ee5 th\u1ec3 l\u00e0 v\u00e0o l\u00fac n\u00e0o s\u1ebd ti\u1ec7n cho vi\u1ec7c trao \u0111\u1ed5i c\u00f4ng vi\u1ec7c. V\u00ed d\u1ee5 nh\u01b0, n\u1ebfu l\u00e0 cu\u1ed1i tu\u1ea7n th\u00ec l\u00e0 th\u1ee9 7 hay ch\u1ee7 nh\u1eadt th\u00ec ti\u1ec7n cho anh ch\u1ecb \u0111\u01b0\u1ee3c \u1ea1?<\/em><\/p>\n

T\u00f4i cho c\u00f4\/c\u1eadu m\u1ed9t ph\u00fat \u0111\u1ec3 gi\u1edbi thi\u1ec7u<\/strong><\/h3>\n

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T\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u1ed1t<\/em><\/span><\/p>\n

C\u00f3 r\u1ea5t nhi\u1ec1u b\u1ea1n sale m\u1edbi ngh\u1ec1 g\u1eb7p ph\u1ea3i t\u00ecnh hu\u1ed1ng khi gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m b\u1ecb kh\u00e1ch h\u00e0ng gi\u1edbi h\u1ea1n v\u1ec1 th\u1eddi gian. Trong b\u1ed9 c\u00e2u h\u1ecfi x\u1eed l\u00fd t\u1eeb ch\u1ed1i n\u00e0y, ch\u00fang t\u00f4i ch\u1ec9 c\u00f3 th\u1ec3 chia s\u1ebb cho b\u1ea1n c\u00e1ch x\u1eed l\u00fd \u0111\u01a1n gi\u1ea3n nh\u01b0 sau: C\u1ea3m \u01a1n anh ch\u1ecb \u0111\u00e3 cho em m\u1ed9t c\u01a1 h\u1ed9i. D\u1ea1o g\u1ea7n \u0111\u00e2y, b\u00ean em \u0111ang m\u1edf r\u1ed9ng kinh doanh v\u1edbi nhi\u1ec1u nh\u00e3n h\u00e0ng n\u1ed5i ti\u1ebfng trong l\u0129nh v\u1ef1c m\u00e0 c\u00f4ng ty anh ch\u1ecb \u0111ang kinh doanh ho\u1eb7c \u0111ang\u00a0h\u1ecdc kinh doanh<\/strong>. V\u00e0 nh\u1edd v\u00e0o n\u1ed7 l\u1ef1c t\u1eeb nhi\u1ec1u ph\u00eda, b\u00ean ph\u00eda em mu\u1ed1n m\u1edf r\u1ed9ng quan h\u1ec7 t\u1ed1t \u0111\u1eb9p v\u1edbi anh ch\u1ecb. Kh\u00f4ng bi\u1ebft anh ch\u1ecb c\u00f3 h\u1ee9ng th\u00fa v\u1edbi c\u01a1 h\u1ed9i n\u00e0y kh\u00f4ng \u1ea1?<\/em><\/p>\n

T\u1ed5ng k\u1ebft<\/strong><\/h2>\n

B\u00e0i vi\u1ebft tr\u00ean \u0111\u00e3 t\u1ed5ng h\u1ee3p l\u1ea1i b\u1ed9 c\u00e2u h\u1ecfi x\u1eed l\u00fd t\u00ecnh hu\u1ed1ng b\u00e1n h\u00e0ng\u00a0<\/strong>c\u01a1 b\u1ea3n v\u00e0\u00a0ngh\u1ec7 thu\u1eadt x\u1eed l\u00fd t\u1eeb ch\u1ed1i \u0111\u1ec9nh cao\u00a0m\u00e0 d\u00e2n sales hay g\u1eb7p ph\u1ea3i khi b\u00e1n h\u00e0ng ho\u1eb7c b\u1ea1n \u0111ang trong th\u1eddi gian h\u1ecdc b\u00e1n h\u00e0ng online<\/strong>. K\u1ecbch b\u1ea3n b\u00e1n h\u00e0ng<\/strong> x\u1eed l\u00fd t\u1eeb ch\u1ed1i n\u00e0y \u0111\u00f3ng vai tr\u00f2 v\u00f4 c\u00f9ng quan tr\u1ecdng gi\u00fap b\u1ea1n t\u1ea1o thi\u1ec7n c\u1ea3m v\u1edbi kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 gia t\u0103ng t\u1ef7 l\u1ec7 ch\u1ed1t sale<\/strong> c\u1ee7a m\u00ecnh.\u00a0Ch\u00fang t\u00f4i hy v\u1ecdng r\u1eb1ng, b\u00e0i vi\u1ebft n\u00e0y s\u1ebd mang l\u1ea1i cho b\u1ea1n nh\u1eefng th\u00f4ng tin h\u1eefu \u00edch \u0111\u1ec3 \u00e1p d\u1ee5ng v\u00e0o nh\u1eefng t\u00ecnh hu\u1ed1ng th\u1ef1c t\u1ebf.<\/p>\n

C\u1ea3m \u01a1n v\u00e0 ch\u00fac c\u00e1c b\u1ea1n th\u00e0nh c\u00f4ng!<\/strong><\/p>\n

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B\u1ea1n l\u00e0 m\u1ed9t saler th\u1ef1c chi\u1ebfn v\u00e0 \u0111\u00e3 va v\u1ea5p nhi\u1ec1u l\u1ea7n trong vi\u1ec7c kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i mua s\u1ea3n ph\u1ea9m. C\u00f2n n\u1ebfu b\u1ea1n d\u00e2n kinh doanh m\u1edbi, m\u1ecdi th\u1ee9 s\u1ebd tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n n\u1ebfu nh\u01b0 b\u1ea1n bi\u1ebft \u0111\u1ebfn b\u1ed9 c\u00e2u h\u1ecfi x\u1eed l\u00fd t\u1eeb ch\u1ed1i m\u00e0 ch\u00fang t\u00f4i \u0111\u00e3 t\u1ed5ng h\u1ee3p sau […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[453],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/18546"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=18546"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/18546\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=18546"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=18546"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=18546"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}