{"id":1926,"date":"2023-11-29T16:53:14","date_gmt":"2023-11-29T16:53:14","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=1926"},"modified":"2023-11-29T18:49:05","modified_gmt":"2023-11-29T18:49:05","slug":"ky-nang-cham-soc-khach-hang-khong-bo-qua","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/ky-nang-cham-soc-khach-hang-khong-bo-qua.html","title":{"rendered":"K\u1ef9 N\u0103ng Ch\u0103m S\u00f3c Kh\u00e1ch H\u00e0ng Kh\u00f4ng Th\u1ec3 B\u1ecf Qua"},"content":{"rendered":"

K\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u t\u1ed1i quan tr\u1ecdng quy\u1ebft \u0111\u1ecbnh c\u00f4ng vi\u1ec7c kinh doanh t\u1ed1t, b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng, c\u00e2u k\u00e9o kh\u00e1ch h\u00e0ng trung th\u00e0nh th\u00e2n thi\u1ebft c\u1ee7a b\u1ea1n.<\/strong><\/p>\n

\u201cKh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf\u201d l\u00e0 c\u00e2u n\u00f3i c\u1eeda mi\u1ec7ng c\u1ee7a h\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p, c\u1eeda h\u00e0ng l\u1edbn nh\u1ecf. B\u1ea1n mu\u1ed1n\u00a0kinh doanh\u00a0t\u1ed1t, b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng, \u00a0b\u1ea1n c\u1ea7n ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng th\u1eadt t\u1ed1t, l\u00e0m kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c kh\u00e1ch h\u00e0ng trung th\u00e0nh th\u00e2n thi\u1ebft c\u1ee7a b\u1ea1n. Tuy nhi\u00ean v\u00ec s\u1ef1 th\u00e2n thi\u1ebft n\u00e0y m\u00e0 b\u1ea1n s\u1ebd t\u1ed1n kh\u00e1 nhi\u1ec1u th\u1eddi gian d\u00e0nh cho\u00a0k\u1ef9 n\u0103ng\u00a0ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/span>, gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc, gi\u1edbi thi\u1ec7u s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 m\u1edbi cho h\u1ecd. N\u1ebfu s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng \u0111\u00f4ng m\u00e0 c\u00e1c cu\u1ed9c trao \u0111\u1ed5i n\u00e0o c\u0169ng k\u00e9o d\u00e0i kh\u00f4ng th\u1ea5y h\u1ed3i k\u1ebft ch\u1eafc ch\u1eafn s\u1ebd l\u00e0m b\u1ea1n m\u1ec7t m\u1ecfi, kh\u00f4ng ho\u00e0n th\u00e0nh \u0111\u01b0\u1ee3c ch\u1ec9 ti\u00eau,\u00a0k\u1ebf ho\u1ea1ch. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 nh\u1eefng m\u00e1ch n\u01b0\u1edbc nho nh\u1ecf \u0111\u1ec3 h\u1ed7 tr\u1ee3 b\u1ea1n ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch su\u00f4n s\u1ebb h\u01a1n.<\/p>\n

1. Khi cu\u1ed9c tr\u00f2 chuy\u1ec7n ng\u1eafn tr\u1edf th\u00e0nh cu\u1ed9c g\u1ecdi d\u00e0i<\/strong><\/h5>\n

Nh\u00e2n vi\u00ean ch\u0103m s\u00f3c ho\u1eb7c telesales th\u01b0\u1eddng xuy\u00ean c\u00f3 nh\u1eefng cu\u1ed9c g\u1ecdi ch\u00e0o b\u00e1n s\u1ea3n ph\u1ea9m ho\u1eb7c th\u1ef1c hi\u1ec7n d\u1ecbch v\u1ee5 h\u1eadu m\u00e3i cho ng\u01b0\u1eddi mua h\u00e0ng. Kh\u00f4ng \u00edt tr\u01b0\u1eddng h\u1ee3p \u0111\u00e3 m\u1eafc v\u00e0o nh\u1eefng cu\u1ed9c n\u00f3i chuy\u1ec7n li\u00ean mi\u00ean m\u00e0 l\u00fd do ch\u00ednh do kh\u00e1ch h\u00e0ng mu\u1ed1n hi\u1ec1u th\u00eam s\u1ea3n ph\u1ea9m, b\u00e0y t\u1ecf \u00fd ki\u1ebfn ho\u1eb7c khi\u1ebfu n\u1ea1i. V\u1edbi nh\u1eefng tr\u01b0\u1eddng h\u1ee3p n\u00e0y, b\u1ea1n c\u1ea7n thi\u1ebft l\u1eadp th\u1eddi gian b\u1eaft \u0111\u1ea7u v\u00e0 k\u1ebft th\u00fac c\u1ee7a cu\u1ed9c n\u00f3i chuy\u1ec7n.<\/p>\n

Khi b\u1eaft \u0111\u1ea7u m\u1ed9t cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng, h\u00e3y \u0111\u1ec3 ng\u01b0\u1eddi nghe bi\u1ebft r\u1eb1ng b\u1ea1n s\u1ebd c\u00f3 nh\u1eefng c\u00f4ng vi\u1ec7c kh\u00e1c c\u1ea7n l\u00e0m ng\u00e0y sau khi c\u00fap m\u00e1y. Kho\u1ea3ng 10 ph\u00fat tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u c\u00f4ng vi\u1ec7c ti\u1ebfp theo, b\u1ea1n c\u1ea7n n\u00f3i v\u1edbi h\u1ecd \u201c Ch\u00fang ta c\u00f3 kho\u1ea3ng 10 ph\u00fat \u0111\u1ec3 th\u1ea3o lu\u1eadn tr\u01b0\u1edbc khi t\u00f4i c\u00f3 cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i ti\u1ebfp theo. T\u1ea1i sao ch\u00fang ta kh\u00f4ng t\u1eadp trung v\u00e0o v\u1ea5n \u0111\u1ec1 X tr\u01b0\u1edbc khi k\u1ebft th\u00fac nh\u1ec9?\u201d<\/p>\n

M\u1ed9t v\u00e0i kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 kh\u00f4ng \u0111\u1ec3 \u00fd r\u1eb1ng c\u00e2u chuy\u1ec7n v\u00e0 v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd \u0111ang \u0111\u01b0\u1ee3c di\u1ec5n t\u1ea3 d\u00e0i d\u00f2ng v\u00e0 c\u00e2u n\u00f3i tr\u00ean s\u1ebd gi\u00fap b\u1ea1n c\u00f3 th\u1eddi \u0111i\u1ec3m th\u00edch h\u1ee3p \u0111\u1ec3 k\u1ebft th\u00fac cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i. N\u1ebfu v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd ch\u01b0a \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft \u1ed5n th\u1ecfa qua cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i, \u0111\u1eebng ng\u1ea1i ng\u1ea7n m\u00e0 h\u00e3y g\u1ee3i \u00fd gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc qua email. Nh\u01b0 v\u1eady b\u1ea1n s\u1ebd kh\u00f4ng ph\u1ea3i t\u1ed1n nhi\u1ec1u th\u1eddi gian trong khi v\u1eabn s\u1ebd n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c tr\u1ecdng t\u00e2m c\u1ee7a v\u1ea5n \u0111\u1ec1.<\/p>\n

2. H\u00e0ng d\u00e0i email \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/strong><\/h5>\n

Chuy\u1ec3n vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng t\u1eeb \u0111i\u1ec7n tho\u1ea1i sang email c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n b\u1edbt \u0111i nhi\u1ec1u th\u1eddi gian nghe \u0111i\u1ec7n tho\u1ea1i nh\u01b0ng l\u1ea1i t\u0103ng th\u1eddi gian tr\u1ea3 l\u1eddi email n\u1ebfu v\u01b0\u1edbng ph\u1ea3i tr\u01b0\u1eddng h\u1ee3p sau. V\u1edbi m\u1ecdi email tr\u1ea3 l\u1eddi kh\u00e1ch h\u00e0ng, d\u00f9 kh\u00f4ng c\u1ea7n thi\u1ebft l\u1eadp th\u1eddi gian nh\u01b0ng b\u1ea1n v\u1eabn c\u1ea7n th\u00f4ng b\u00e1o \u0111\u1ebfn kh\u00e1ch h\u00e0ng n\u1ed9i dung c\u01a1 b\u1ea3n trong email \u0111\u00f3. B\u1ea1n c\u00f3 ch\u00fa \u00fd \u0111\u1ebfn nh\u1eefng nh\u00e0 di\u1ec5n thuy\u1ebft n\u1ed5i ti\u1ebfng kh\u00f4ng? H\u1ecd lu\u00f4n c\u00f3 m\u1ed9t khung s\u01b0\u1eddn c\u1ed1 \u0111\u1ecbnh cho c\u00e1c b\u00e0i thuy\u1ebft tr\u00ecnh: Chia s\u1ebb v\u1edbi ng\u01b0\u1eddi nghe v\u1ec1 nh\u1eefng \u0111i\u1ec1u b\u1ea1n d\u1ef1 \u0111\u1ecbnh n\u00f3i, n\u00f3i ra v\u00e0 chia s\u1ebb v\u1edbi ng\u01b0\u1eddi \u0111\u00f3 v\u1ec1 nh\u1eefng g\u00ec b\u1ea1n \u0111\u00e3 n\u00f3i. V\u00ed d\u1ee5, b\u1ea1n s\u1ebd tr\u1ea3 l\u1eddi email kh\u00e1ch h\u00e0ng nh\u01b0 sau\u201d Email n\u00e0y s\u1ebd kh\u00e1i qu\u00e1t v\u1ec1 nh\u1eefng \u00fd ki\u1ebfn m\u00e0 b\u1ea1n mu\u1ed1n t\u00f4i nghi\u00ean c\u1ee9u cho b\u1ea1n v\u1ec1 \u0111\u00eam Gala trao gi\u1ea3i v\u00e0o th\u00e1ng M\u01b0\u1eddi. T\u00f4i cho r\u1eb1ng \u00fd ki\u1ebfn s\u1ed1 3 v\u00e0 7 l\u00e0 ph\u00f9 h\u1ee3p nh\u1ea5t. Nh\u1eefng \u00fd ki\u1ebfn \u0111\u00f3 l\u00e0 (li\u1ec7t k\u00ea theo th\u00f4ng tin kh\u00e1ch h\u00e0ng \u0111\u00e3 email). T\u00f4i tin r\u1eb1ng l\u1ef1a ch\u1ecdn s\u1ed1 3 v\u00e0 7 l\u00e0 nh\u1eefng \u0111i\u1ec1u tuy\u1ec7t v\u1eddi nh\u1ea5t cho \u0111\u00eam Gala trao gi\u1ea3i v\u00e0o th\u00e1ng M\u01b0\u1eddi.\u201d<\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, n\u1ebfu b\u1ea1n g\u00f5 \u201cTh\u00e1ng M\u01b0\u1eddi\u201d v\u00e0 \u201cGala trao gi\u1ea3i\u201d \u0111\u1ea7y \u0111\u1ee7, kh\u00f4ng vi\u1ebft t\u1eaft, b\u1ea1n s\u1ebd khuy\u1ebfn kh\u00edch kh\u1ea3 n\u0103ng t\u00ecm ki\u1ebfm email c\u1ee7a kh\u00e1ch h\u00e0ng. H\u1ecd s\u1ebd kh\u00f4ng g\u1eedi email \u0111\u1ec3 h\u1ecfi v\u1ec1 nh\u1eefng \u0111i\u1ec1u m\u00e0 b\u1ea1n \u0111\u00e3 tr\u1ea3 l\u1eddi \u0111\u1ea7y \u0111\u1ee7 n\u1eefa \u0111\u00e2u.<\/p>\n

3. Khi g\u1eb7p ph\u1ea3i kh\u00e1ch h\u00e0ng thi\u1ebfu t\u00ednh t\u1ed5 ch\u1ee9c<\/strong><\/h5>\n

N\u1ebfu doanh nghi\u1ec7p ho\u1eb7c shop online c\u1ee7a b\u1ea1n t\u1eadp trung v\u00e0o vi\u1ec7c x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean v\u00e0 quy tr\u00ecnh qu\u1ea3n l\u00fd chuy\u00ean nghi\u1ec7p, s\u1ebd th\u1eadt d\u1ec5 d\u00e0ng \u0111\u1ec3 t\u00ecm ki\u1ebfm v\u00e0 ki\u1ec3m tra m\u1ecdi vi\u1ec7c. Tuy nhi\u00ean, v\u1edbi kh\u00e1ch h\u00e0ng th\u00ec kh\u00f4ng ph\u1ea3i ai c\u0169ng c\u00f3 kh\u1ea3 n\u0103ng qu\u1ea3n l\u00fd v\u00e0 t\u1ed5 ch\u1ee9c email c\u0169ng nh\u01b0 c\u00f4ng vi\u1ec7c hi\u1ec7u qu\u1ea3 nh\u01b0 khi b\u1ea1n kinh doanh. \u0110\u00f4i khi kh\u00e1ch h\u00e0ng c\u1ea7n \u0111\u1ebfn nh\u1eefng nh\u00e0 t\u01b0 v\u1ea5n \u0111\u1ec3 gi\u00fap h\u1ecd t\u1ed5 ch\u1ee9c. Vi\u1ec7c n\u00e0y ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 x\u1ea3y ra v\u1edbi email, khi kh\u00e1ch h\u00e0ng ch\u1ec9 l\u01b0\u1edbt qua ti\u00eau \u0111\u1ec1 th\u01b0 v\u00e0 qu\u00ean m\u1ea5t v\u00e0i \u0111i\u1ec1u quan tr\u1ecdng, h\u1ecd s\u1ebd nhanh ch\u00f3ng g\u1eedi email v\u00e0 h\u1ecfi l\u1ea1i b\u1ea1n.<\/p>\n

\u0110\u1ec3 ph\u00f2ng tr\u00e1nh vi\u1ec7c b\u1ea1n ph\u1ea3i tr\u1ea3 l\u1eddi nh\u1eefng email v\u1ec1 c\u00f9ng m\u1ed9t v\u1ea5n \u0111\u1ec1 v\u1edbi c\u00f9ng m\u1ed9t ng\u01b0\u1eddi ch\u1ec9 kh\u00e1c nhau \u1edf th\u1eddi \u0111i\u1ec3m, ti\u00eau \u0111\u1ec1 th\u01b0 s\u1ebd l\u00e0 c\u1ee9u c\u00e1nh cho b\u1ea1n. Gi\u1ea3 d\u1ee5, b\u1ea1n s\u1ebd g\u1eedi cho kh\u00e1ch h\u00e0ng email v\u1edbi ti\u00eau \u0111\u1ec1 \u201c Th\u1eddi gian g\u1eb7p m\u1eb7t v\u00e0o th\u1ee9 S\u00e1u\u201d, thay v\u00ec m\u1ed9t ti\u00eau \u0111\u1ec1 c\u00f3 n\u1ed9i dung chung chung nh\u01b0 \u201c Nh\u1eefng k\u1ebf ho\u1ea1ch chi ti\u00eau m\u1edbi\u201d.<\/p>\n

Th\u00eam v\u00e0o \u0111\u00f3, khuy\u1ebfn kh\u00edch kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n t\u00ecm ki\u1ebfm tr\u01b0\u1edbc khi h\u1ecfi s\u1ebd gi\u00fap h\u1ea1n ch\u1ebf t\u00ecnh tr\u1ea1ng tr\u00ean. Ho\u1eb7c c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng Google Drive cho nh\u1eefng chi\u1ebfn d\u1ecbch c\u1ea7n s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u00e0 th\u00f4ng tin trao \u0111\u1ed5i th\u01b0\u1eddng xuy\u00ean, kh\u00e1ch h\u00e0ng v\u00e0 b\u1ea1n \u0111\u1ec1u c\u00f3 th\u1ec3 nhanh ch\u00f3ng c\u1eadp nh\u1eadt th\u00f4ng tin t\u1eeb hai ph\u00eda.<\/p>\n

4. Kh\u00e1ch h\u00e0ng ch\u01b0a hi\u1ec3u r\u00f5 v\u1ec1 s\u1ea3n ph\u1ea9m<\/strong><\/h5>\n

M\u1ed9t b\u00ed m\u1eadt v\u1edbi nh\u1eefng ng\u01b0\u1eddi c\u00f3\u00a0k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/span>\u00a0<\/a>l\u00e2u n\u0103m \u0111\u00f3 l\u00e0 h\u1ecd lu\u00f4n ghi ch\u00e9p v\u00e0 l\u01b0u tr\u1eef th\u00f4ng tin kh\u00e1ch h\u00e0ng v\u00e0 s\u1ea3n ph\u1ea9m m\u00e0 h\u1ecd \u0111\u00e3 mua. Trong khi ng\u01b0\u1eddi b\u00e1n h\u00e0ng th\u01b0\u1eddng cho r\u1eb1ng kh\u00e1ch h\u00e0ng kh\u00f4ng hi\u1ec3u r\u00f5 s\u1ea3n ph\u1ea9m, th\u00ec \u0111i\u1ec1u n\u00e0y ho\u00e0n to\u00e0n c\u00f3 th\u1ec3 ph\u00e1t sinh do vi\u1ec7c gi\u1ea3i th\u00edch v\u00e0 h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng c\u1ee7a ng\u01b0\u1eddi b\u00e1n ch\u01b0a r\u00f5 r\u00e0ng, hi\u1ec7u qu\u1ea3. \u0110\u1ea7u t\u01b0 th\u1eddi gian \u0111\u1ec3 ho\u00e0n thi\u1ec7n nh\u1eefng b\u1ed9 h\u01b0\u1edbng d\u1eabn s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m ho\u1eb7c c\u00e2u h\u1ecfi th\u01b0\u1eddng g\u1eb7p tr\u01b0\u1edbc khi t\u01b0 v\u1ea5n v\u00e0 b\u00e1n h\u00e0ng. Ngo\u00e0i ra, v\u1edbi s\u1ef1 h\u1ed7 tr\u1ee3 c\u1ee7a c\u00e1c c\u00f4ng c\u1ee5 nh\u01b0 Skype hay Google Hangouts, b\u1ea1n v\u00e0 nh\u00e2n vi\u00ean ch\u0103m s\u00f3c c\u00f3 th\u1ec3 g\u1eedi b\u1ed9 th\u00f4ng tin s\u1ea3n ph\u1ea9m \u0111\u1ebfn kh\u00e1ch h\u00e0ng ho\u1eb7c h\u01b0\u1edbng d\u1eabn t\u1eadn t\u00ecnh cho h\u1ecd. N\u1ebfu c\u00f3 th\u1ec3, h\u00e3y ghi l\u1ea1i nh\u1eefng cu\u1ed9c tr\u00f2 chuy\u1ec7n ho\u1eb7c video h\u01b0\u1edbng d\u1eabn v\u00e0 g\u1eedi m\u1ed9t b\u1ea3n \u0111\u1ebfn kh\u00e1ch h\u00e0ng \u0111\u1ec3 h\u1ecd l\u01b0u tr\u1eef v\u00e0 tham kh\u1ea3o.<\/p>\n

5. Kh\u00e1ch h\u00e0ng mu\u1ed1n bi\u1ebft th\u00eam th\u00f4ng tin<\/strong><\/h5>\n

Trong l\u0129nh v\u1ef1c n\u00e0y, vi\u1ec7c cung c\u1ea5p t\u1ed1t nh\u1ea5t nh\u1eefng g\u00ec b\u1ea1n c\u00f3 l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a vi\u1ec7c t\u1ea1o ra tr\u1ea3i nghi\u1ec7m d\u1ecbch v\u1ee5 chuy\u00ean nghi\u1ec7p cho kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, kh\u00e1ch h\u00e0ng b\u00ean c\u1ea1nh vi\u1ec7c t\u00ecm ki\u1ebfm v\u00e0 s\u1edf h\u1eefu s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, th\u01b0\u1eddng c\u00f3 xu h\u01b0\u1edbng t\u00ecm ki\u1ebfm th\u00eam th\u00f4ng tin, t\u00e1c d\u1ee5ng kh\u00e1c c\u1ee7a s\u1ea3n ph\u1ea9m \u0111\u1ec3 t\u0103ng t\u00ednh hi\u1ec7u qu\u1ea3 trong qu\u00e1 tr\u00ecnh s\u1eed d\u1ee5ng.<\/p>\n

Trong tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng \u0111\u01b0a ra nh\u1eefng y\u00eau c\u1ea7u ph\u1ee9c t\u1ea1p v\u01b0\u1ee3t qu\u00e1 kh\u1ea3 n\u0103ng cung c\u1ea5p d\u1ecbch v\u1ee5 v\u00e0 s\u1ea3n ph\u1ea9m hi\u1ec7n t\u1ea1i, b\u1ea1n c\u1ea7n x\u00e1c \u0111\u1ecbnh li\u1ec7u c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u \u1ea5y hay kh\u00f4ng v\u00e0 \u0111\u1ec1 ngh\u1ecb cung c\u1ea5p g\u00f3i gi\u1ea3i ph\u00e1p ho\u1eb7c b\u1ed9 h\u01b0\u1edbng d\u1eabn chuy\u00ean bi\u1ec7t cho vi\u1ec7c ph\u00e1t sinh n\u00e0y. Nh\u1eefng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 tr\u1edf th\u00e0nh ngu\u1ed3n tham kh\u1ea3o v\u00e0 \u0111\u1ed9ng l\u1ef1c \u0111\u1ec3 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n t\u00ecm ra nh\u1eefng s\u1ea3n ph\u1ea9m v\u00e0 h\u01b0\u1edbng ph\u00e1t tri\u1ec3n m\u1edbi. Tuy nhi\u00ean, n\u1ebfu l\u00e3ng ph\u00ed qu\u00e1 nhi\u1ec1u th\u1eddi gian v\u00e0o vi\u1ec7c ch\u0103m s\u00f3c nh\u1eefng y\u00eau c\u1ea7u n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 b\u1ecb sao l\u00e3ng kh\u1ecfi c\u00f4ng vi\u1ec7c v\u00e0 tr\u1ecdng t\u00e2m c\u1ee7a v\u1ea5n \u0111\u1ec1.<\/p>\n

Khi b\u1ecb cu\u1ed1n v\u00e0o nh\u1eefng y\u00eau c\u1ea7u v\u00e0 th\u1eafc m\u1eafc c\u1ee7a kh\u00e1ch h\u00e0ng, s\u1ebd kh\u00f4ng \u00edt l\u1ea7n b\u1ea1n v\u00e0 nh\u00e2n vi\u00ean ph\u1ee5 tr\u00e1ch\u00a0ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng s\u1ebd c\u1ea3m th\u1ea5y cho\u00e1ng ng\u1ee3p v\u00e0 th\u1ea5t v\u1ecdng khi th\u1ea5y nh\u1eefng v\u1ea5n \u0111\u1ec1 m\u00e0 m\u00ecnh \u0111\u01b0a ra ch\u01b0a \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng l\u1eafng nghe \u0111\u00fang c\u00e1ch. \u0110\u1ec3 \u0111\u1ed1i m\u1eb7t v\u1edbi n\u1ed7i s\u1ee3 h\u00e3i khi ph\u1ea3i ng\u1eaft l\u1eddi kh\u00e1ch h\u00e0ng nh\u01b0ng v\u1eabn th\u1ec3 hi\u1ec7n \u0111\u01b0\u1ee3c tinh th\u1ea7n tr\u00e1ch nhi\u1ec7m v\u1edbi d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n t\u1ef1 \u0111\u1eb7t ra nh\u1eefng ranh gi\u1edbi ngay t\u1eeb khi b\u1eaft \u0111\u1ea7u s\u1ee3i d\u00e2y li\u00ean k\u1ebft v\u1edbi kh\u00e1ch h\u00e0ng. Khi c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c ti\u00eau chu\u1ea9n m\u00e0 b\u1ea1n \u0111\u01b0a ra, b\u1ea5t k\u1ef3 kh\u00e1ch h\u00e0ng n\u00e0o c\u0169ng hi\u1ec3u r\u1eb1ng b\u1ea1n \u0111ang l\u00e0m vi\u1ec7c v\u00e0 ch\u0103m s\u00f3c h\u1ecd theo c\u00e1ch chuy\u00ean nghi\u1ec7p v\u00e0 \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 hai b\u00ean c\u00f9ng h\u1ee3p t\u00e1c hi\u1ec7u qu\u1ea3. \u0110\u00f3 l\u00e0 nh\u1eefng\u00a0k\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng<\/a><\/span>\u00a0nh\u1ea5t \u0111\u1ecbnh ph\u1ea3i n\u1eafm r\u00f5.<\/p>\n

Theo\u00a0www.entrepreneur.com<\/strong><\/p>\n

\"\"\ufe0f<\/span><\/span>\u00a0Kh\u00f3a h\u1ecdc\u00a0K\u1ef8 N\u0102NG\u00a0D\u1ecaCH V\u1ee4 KH\u00c1CH H\u00c0NG\u00a0c\u1ee7a Vi\u1ec7n MasterSkills \u0111\u1ea3m b\u1ea3o \u0111em \u0111\u1ebfn cho b\u1ea1n m\u1ed9t ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e0o t\u1ea1o hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/p>\n

Tham kh\u1ea3m chi ti\u1ebft h\u01a1n t\u1ea1i : https:\/\/masterskills.org\/Customer-service-skills-training.htm<\/a><\/span><\/p>\n

—————— ** —————–
\n👉<\/span><\/span>\u00a0H\u1ecdc vi\u1ec7n Masterskills Vietnam\u00a0👈<\/span><\/span>
\n\"\"<\/span>\u00a0V\u0103n ph\u00f2ng: L\u1ea7u 9, T\u00f2a nh\u00e0 Vietcomreal, 68 Nguy\u1ec5n Hu\u1ec7, Ph\u01b0\u1eddng B\u1ebfn Ngh\u00e9, Qu\u1eadn 1, Tp.HCM
\n\"\"<\/span>\u00a0Th\u1eddi gian l\u00e0m vi\u1ec7c: T\u1eeb 8h30 ~ 17h00 (T\u1eeb Th\u1ee9 hai \u0111\u1ebfn Th\u1ee9 s\u00e1u)
\n\"\"<\/span>\u00a0H\u1ecdc t\u1ea1i Tp.HCM: T\u1ea7ng 2, T\u00f2a nh\u00e0 TS Building, S\u1ed1 17, \u0110\u01b0\u1eddng s\u1ed1 2, C\u01b0 x\u00e1 \u0110\u00f4 Th\u00e0nh, P.4, Q.3, Tp.HCM
\n\"\"<\/span>\u00a0H\u1ecdc t\u1ea1i H\u00e0 n\u1ed9i: T\u1ea7ng 7, Trung T\u00e2m TM V\u00e2n H\u1ed3, S\u1ed1 51, L\u00ea \u0110\u1ea1i H\u00e0nh, Q.Hai B\u00e0 Tr\u01b0ng, Tp.H\u00e0 N\u1ed9i
\n\"\"<\/span>\u00a0Tel.(028) 22 194 047
\n\"\"<\/span>\u00a0Email:info@masterskills.org<\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

K\u1ef9 n\u0103ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec1u t\u1ed1i quan tr\u1ecdng quy\u1ebft \u0111\u1ecbnh c\u00f4ng vi\u1ec7c kinh doanh t\u1ed1t, b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng, c\u00e2u k\u00e9o kh\u00e1ch h\u00e0ng trung th\u00e0nh th\u00e2n thi\u1ebft c\u1ee7a b\u1ea1n. \u201cKh\u00e1ch h\u00e0ng l\u00e0 th\u01b0\u1ee3ng \u0111\u1ebf\u201d l\u00e0 c\u00e2u n\u00f3i c\u1eeda mi\u1ec7ng c\u1ee7a h\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p, c\u1eeda h\u00e0ng l\u1edbn nh\u1ecf. B\u1ea1n mu\u1ed1n\u00a0kinh doanh\u00a0t\u1ed1t, b\u00e1n […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[157],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/1926"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=1926"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/1926\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=1926"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=1926"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=1926"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}