{"id":1933,"date":"2023-11-29T21:43:52","date_gmt":"2023-11-29T21:43:52","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=1933"},"modified":"2024-05-24T19:36:22","modified_gmt":"2024-05-24T12:36:22","slug":"5-buoc-xu-ly-khieu-nai-khach-hang-hieu-qua","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/5-buoc-xu-ly-khieu-nai-khach-hang-hieu-qua.html","title":{"rendered":"5 B\u01b0\u1edbc X\u1eed L\u00fd Khi\u1ebfu N\u1ea1i Kh\u00e1ch H\u00e0ng Hi\u1ec7u Qu\u1ea3"},"content":{"rendered":"

Kh\u00e1ch h\u00e0ng khi\u1ebfu n\u1ea1i\u00a0l\u00e0 chuy\u1ec7n doanh nghi\u1ec7p n\u00e0o c\u0169ng ph\u1ea3i tr\u1ea3i qua.<\/p>\n

B\u1ea1n \u0111\u00e3 g\u1eb7p nh\u1eefng t\u00ecnh\u00a0hu\u1ed1ng kh\u00e1ch h\u00e0ng\u00a0kh\u00f3 ch\u1ecbu v\u00e0 gi\u1eadn d\u1eef v\u1edbi d\u1ecbch v\u1ee5 m\u00e0 h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c v\u00e0 y\u00eau c\u1ea7u gi\u1ea3i th\u00edch, xin l\u1ed7i, ho\u1eb7c \u0111\u1ec1n b\u00f9 cho h\u1ecd bao nhi\u00eau l\u1ea7n r\u1ed3i?. Gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i vi\u1ec7c d\u1ec5 d\u00e0ng v\u00e0 \u0111\u00f4i l\u00fac b\u1ea1n ph\u1ea3i \u0111\u1ed1i m\u1eb7t v\u1edbi kh\u00f4ng \u00edt kh\u00f3 kh\u0103n.<\/p>\n

Sau \u0111\u00e2y l\u00e0 nh\u1eefng b\u01b0\u1edbc then ch\u1ed1t \u0111\u1ec3 gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i<\/a><\/span> kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3 \u0111\u1ed1i v\u1edbi nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c v\u1edbi kh\u00e1ch h\u00e0ng th\u01b0\u1eddng xuy\u00ean.<\/p>\n

    \n
  1. L\u1eafng nghe<\/strong><\/li>\n<\/ol>\n

    Vi\u1ec7c n\u00e0y nghe c\u00f3 v\u1ebb \u0111\u01a1n gi\u1ea3n, nh\u01b0ng\u00a0r\u1ea5t quan tr\u1ecdng. B\u1ea1n ph\u1ea3i bi\u1ebft r\u1eb1ng kh\u00e1ch h\u00e0ng khi c\u00f3 nh\u1eefng \u0111i\u1ec1u kh\u00f4ng v\u1eeba \u00fd th\u00ec t\u00e2m tr\u1ea1ng c\u1ee7a h\u1ecd \u0111ang r\u1ea5t nh\u1ea1y c\u1ea3m.<\/p>\n

    M\u1ee5c ti\u00eau tr\u01b0\u1edbc h\u1ebft c\u1ee7a b\u1ea1n l\u00e0 ph\u1ea3i l\u00e0m\u00a0xoa d\u1ecbu nh\u1eefng c\u01a1n gi\u1eadn\u00a0\u0111\u00f3 c\u1ee7a h\u1ecd tr\u01b0\u1edbc khi bi\u1ebft nguy\u00ean nh\u00e2n t\u1ea1i sao h\u1ecd l\u1ea1i nh\u01b0 v\u1eady. H\u00e3y \u0111\u1ec3 h\u1ecd n\u00f3i h\u1ebft nh\u1eefng g\u00ec h\u1ecd \u0111ang b\u1ee9c x\u00fac; \u0111\u1eebng bao gi\u1edd ng\u0103n c\u1ea3n ho\u1eb7c ng\u1eaft l\u1eddi l\u1ecd. Vi\u1ec7c n\u00e0y s\u1ebd gi\u00fap b\u1ea1n kh\u00e1m ph\u00e1 \u0111\u01b0\u1ee3c m\u1ee9c \u0111\u1ed9 nghi\u00eam tr\u1ecdng c\u1ee7a v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111ang g\u1eb7p ph\u1ea3i v\u00e0 c\u0169ng th\u1ea5u hi\u1ec3u \u0111\u01b0\u1ee3c t\u00e2m tr\u1ea1ng b\u1ee9c b\u1ed1i c\u1ee7a h\u1ecd.<\/p>\n

    N\u1ebfu b\u1ea1n l\u1eafng nghe to\u00e0n b\u1ed9 s\u1ef1 vi\u1ec7c, b\u1ea1n c\u00f3 th\u1ec3 gi\u1ea3m thi\u1ec3u \u0111\u01b0\u1ee3c r\u1ee7i ro hi\u1ec3u sai v\u1ea5n \u0111\u1ec1 v\u00e0 kh\u00f4ng l\u00e0m cho n\u00f3 tr\u1edf n\u00ean t\u1ed3i t\u1ec7 h\u01a1n.<\/p>\n

      \n
    1. Th\u00f4ng c\u1ea3m<\/strong><\/li>\n<\/ol>\n

      Nh\u1eefng \u0111i\u1ec1u ph\u00e0n n\u00e0n t\u1eeb kh\u00e1ch kh\u00f4ng ph\u1ea3i nh\u1eafm v\u00e0o b\u1ea1n, cho d\u00f9 c\u00f3 th\u1ec3 kh\u00e1ch h\u00e0ng s\u1ebd n\u00f3i 1 v\u00e0i c\u00e2u n\u1eb7ng l\u1eddi trong l\u00fac h\u1ecd qu\u00e1 t\u1ee9c gi\u1eadn. H\u00e3y ch\u1eafc ch\u1eafn r\u1eb1ng b\u1ea1n\u00a0kh\u00f4ng n\u00ean ph\u1ea3n kh\u00e1ng\u00a0h\u1ecd m\u1ed9t c\u00e1ch ch\u1ee7 quan, n\u1ebfu v\u1eady, b\u1ea1n s\u1ebd l\u00e0m m\u1ecdi th\u1ee9 tr\u1edf n\u00ean x\u1ea5u \u0111i. Kh\u00e1ch h\u00e0ng ch\u1eb3ng bao gi\u1edd quan t\u00e2m l\u00e0 v\u1ea5n \u0111\u1ec1 \u0111\u00f3 ra sao hay nh\u01b0 th\u1ebf n\u00e0o; c\u00e1i h\u1ecd mu\u1ed1n l\u00e0\u00a0v\u1ea5n \u0111\u1ec1 \u0111\u00f3 \u0111\u01b0\u1ee3c gi\u00e0i quy\u1ebft cho h\u1ecd.<\/p>\n

      \u0110\u1eebng c\u1ed1 b\u00e0o ch\u1eefa. \u0110i\u1ec1u kh\u00f4n ngoan h\u01a1n h\u1ebft b\u1ea1n n\u00ean l\u00e0m l\u00e0 t\u1ecf ra\u00a0c\u1ea3m th\u00f4ng, chia s\u1ebb\u00a0v\u1edbi h\u1ecd, b\u1ea1n s\u1ebd g\u00f3p ph\u1ea7n l\u00e0m gi\u1ea3m \u0111i s\u1ef1 t\u1ee9c gi\u1eadn c\u1ee7a kh\u00e1ch h\u00e0ng khi \u0111\u00f3.<\/p>\n

        \n
      1. \u0110\u1eb7t c\u00e2u h\u1ecfi ph\u00f9 h\u1ee3p<\/strong><\/li>\n<\/ol>\n

        B\u1ea1n c\u1ea7n ph\u1ea3i t\u00ecm ra \u0111\u01b0\u1ee3c\u00a0nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5\u00a0c\u1ee7a v\u1ea5n \u0111\u1ec1. C\u1ea9n th\u1eadn v\u1edbi c\u00e1ch b\u1ea1n \u0111\u1eb7t c\u00e2u h\u1ecfi; s\u1eed d\u1ee5ng nh\u1eefngc\u00e2u h\u1ecfi\u00a0m\u1edf\u00a0s\u1ebd gi\u00fap b\u1ea1n tr\u00f2 chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng tho\u1ea3i m\u00e1i h\u01a1n. Th\u1eed \u0111\u1eb7t c\u00e2u h\u1ecfi \u201cTh\u1ebf n\u00e0o (How), \u0110i\u1ec1u g\u00ec (What), Khi n\u00e0o (When). Nh\u1eefng c\u00e2u h\u1ecfi nh\u01b0 th\u1ebf n\u00e0y c\u00f3 th\u1ec3 s\u1ebd \u0111\u00e1nh tr\u00fang v\u00e0o t\u00e2m l\u00fd c\u1ee7a kh\u00e1ch h\u00e0ng. H\u00e3y cho h\u1ecd th\u1ea5y b\u1ea1n \u0111ang n\u1ed5 l\u1ef1c c\u1ed1 g\u1eafng gi\u00fap h\u1ecd gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 m\u1ed9t c\u00e1ch t\u1ed1t nh\u1ea5t.<\/p>\n

          \n
        1. H\u00e0nh\u00a0\u0111\u1ed9ng<\/strong><\/li>\n<\/ol>\n

          \u0110\u1ebfn \u0111\u00e2y th\u00ec kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u00e3 b\u00ecnh t\u0129nh tr\u1edf l\u1ea1i v\u00e0 b\u1ea1n c\u0169ng \u0111\u00e3 n\u1eafm \u0111\u01b0\u1ee3c c\u1ed1t l\u00f5i c\u1ee7a v\u1ea5n \u0111\u1ec1, b\u00e2y gi\u1edd \u0111\u1ebfn ph\u1ea7n kh\u00f3 kh\u0103n nh\u1ea5t : Nh\u1eefng \u0111i\u1ec1u c\u1ea7n l\u00e0m \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n v\u1ec1!<\/p>\n

          Tr\u01b0\u1edbc h\u1ebft, ch\u1eafc ch\u1eafn r\u1eb1ng b\u1ea1n \u0111\u01b0a ra cho kh\u00e1ch h\u00e0ng nh\u1eefngbi\u1ec7n ph\u00e1p thay th\u1ebf\u00a0t\u1ed1t. B\u1eb1ng vi\u1ec7c cung c\u1ea5p \u00edt nh\u1ea5t hai s\u1ef1 l\u1ef1a ch\u1ecdn, h\u1ecd s\u1ebd d\u1ea7n c\u1ea3m th\u1ea5y th\u1ecfa m\u00e3n. Th\u01b0\u1eddng th\u00ec nh\u1eefng l\u1ef1a ch\u1ecdn b\u1ea1n \u0111\u01b0a ra s\u1ebd b\u1ecb h\u1ea1n ch\u1ebf nh\u01b0ng n\u1ebfu b\u1ea1n \u00e1p d\u1ee5ng nh\u1eefng c\u1ee5m t\u1eeb nh\u01b0 \u201cChuy\u1ec7n g\u00ec s\u1ebd x\u1ea3y ra n\u1ebfu \u2026?\u201d hay \u201cC\u00f2n\u2026th\u00ec sao?\u201d th\u00ec s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y nh\u1eefng gi\u1ea3i ph\u00e1p b\u1ea1n \u0111\u01b0a ra c\u00f3 v\u1ebb h\u1ee3p l\u00fd v\u00e0 thuy\u1ebft ph\u1ee5c.<\/p>\n

          M\u1ed9t \u0111i\u1ec1u quan tr\u1ecdng c\u1ea7n nh\u1edb \u0111\u00f3 l\u00e0:\u00a0\u0110\u1eebng bao gi\u1edd h\u1ee9a nh\u1eefng \u0111i\u1ec1u b\u1ea1n kh\u00f4ng l\u00e0m, v\u00ec nh\u01b0 v\u1eady ch\u1ec9 l\u00e0m cho s\u1ef1 vi\u1ec7c tr\u1edf n\u00ean c\u00e0ng t\u1ec7 h\u01a1n m\u00e0 th\u00f4i.\u201d<\/p>\n

            \n
          1. M\u1ecdi vi\u1ec7c ch\u1eafc ch\u1eafn ph\u1ea3i \u0111\u01b0\u1ee3c\u00a0th\u1ef1c hi\u1ec7n<\/strong><\/li>\n<\/ol>\n

            Khi b\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 th\u1ed1ng nh\u1ea5t \u0111\u01b0\u1ee3c c\u00e1ch x\u1eed l\u00fd v\u1ea5n \u0111\u1ec1<\/a><\/span>, b\u1ea1n kh\u00f4ng \u0111\u01b0\u1ee3c d\u1eebng l\u1ea1i sau \u0111\u00f3. B\u1ea1n ph\u1ea3i\u00a0gi\u1ea3i quy\u1ebft m\u1ed9t c\u00e1ch \u1ed5n th\u1ecfa \u0111\u1ebfn cu\u1ed1i c\u00f9ng\u00a0v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng nh\u1eefng \u0111i\u1ec1u b\u1ea1n \u0111\u00e3 h\u1ee9a v\u1edbi kh\u00e1ch h\u00e0ng l\u00e0 ch\u1eafc ch\u1eafn ph\u1ea3i \u0111\u01b0\u1ee3c ti\u1ebfn h\u00e0nh th\u1ef1c hi\u1ec7n.<\/p>\n

            \u0110\u00f3 l\u00e0 5 b\u01b0\u1edbc c\u1ea7n thi\u1ebft nh\u01b0ng r\u1ea5t hi\u1ec7u qu\u1ea3 cho vi\u1ec7c gi\u1ea3i quy\u1ebft khi\u1ebfu\u00a0n\u1ea1i kh\u00e1ch h\u00e0ng ngay c\u1ea3 nh\u1eefng v\u1ea5n \u0111\u1ec1 kh\u00f3 x\u1eed nh\u1ea5t. H\u00e3y \u00e1p d\u1ee5ng v\u00e0 b\u1ea1n s\u1ebd th\u1ea5y \u0111\u01b0\u1ee3c vi\u1ec7c khi\u1ebfn cho tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 c\u00f4ng ty b\u1ea1n tr\u1edf n\u00ean t\u1ed1t \u0111\u1eb9p h\u01a1n nh\u1edd v\u00e0o c\u00e1ch x\u1eed s\u1ef1 th\u1eadt \u0111\u00fang m\u1ef1c c\u1ee7a b\u1ea1n .<\/p>\n

            (ST)<\/em><\/p>\n

            Tham kh\u1ea3m chi ti\u1ebft t\u1ea1i :\u00a0https:\/\/www.masterskills.org\/Problem-solving-skills-training.htm<\/span><\/p>\n

            —————— ** —————–
            \n👉<\/span><\/span>\u00a0H\u1ecdc vi\u1ec7n Masterskills Vietnam\u00a0👈<\/span><\/span>
            \n\"\"<\/span>\u00a0V\u0103n ph\u00f2ng: L\u1ea7u 9, T\u00f2a nh\u00e0 Vietcomreal, 68 Nguy\u1ec5n Hu\u1ec7, Ph\u01b0\u1eddng B\u1ebfn Ngh\u00e9, Qu\u1eadn 1, Tp.HCM
            \n\"\"<\/span>\u00a0Th\u1eddi gian l\u00e0m vi\u1ec7c: T\u1eeb 8h30 ~ 17h00 (T\u1eeb Th\u1ee9 hai \u0111\u1ebfn Th\u1ee9 s\u00e1u)
            \n\"\"<\/span>\u00a0H\u1ecdc t\u1ea1i Tp.HCM: T\u1ea7ng 2, T\u00f2a nh\u00e0 TS Building, S\u1ed1 17, \u0110\u01b0\u1eddng s\u1ed1 2, C\u01b0 x\u00e1 \u0110\u00f4 Th\u00e0nh, P.4, Q.3, Tp.HCM
            \n\"\"<\/span>\u00a0H\u1ecdc t\u1ea1i H\u00e0 n\u1ed9i: T\u1ea7ng 7, Trung T\u00e2m TM V\u00e2n H\u1ed3, S\u1ed1 51, L\u00ea \u0110\u1ea1i H\u00e0nh, Q.Hai B\u00e0 Tr\u01b0ng, Tp.H\u00e0 N\u1ed9i
            \n\"\"<\/span>\u00a0Tel.(028) 22 194 047
            \n\"\"<\/span>\u00a0Email:info@masterskills.org<\/p>\n

             <\/p>\n","protected":false},"excerpt":{"rendered":"

            Kh\u00e1ch h\u00e0ng khi\u1ebfu n\u1ea1i\u00a0l\u00e0 chuy\u1ec7n doanh nghi\u1ec7p n\u00e0o c\u0169ng ph\u1ea3i tr\u1ea3i qua. B\u1ea1n \u0111\u00e3 g\u1eb7p nh\u1eefng t\u00ecnh\u00a0hu\u1ed1ng kh\u00e1ch h\u00e0ng\u00a0kh\u00f3 ch\u1ecbu v\u00e0 gi\u1eadn d\u1eef v\u1edbi d\u1ecbch v\u1ee5 m\u00e0 h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c v\u00e0 y\u00eau c\u1ea7u gi\u1ea3i th\u00edch, xin l\u1ed7i, ho\u1eb7c \u0111\u1ec1n b\u00f9 cho h\u1ecd bao nhi\u00eau l\u1ea7n r\u1ed3i?. Gi\u1ea3i quy\u1ebft khi\u1ebfu n\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng kh\u00f4ng ph\u1ea3i […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[157,161],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/1933"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=1933"}],"version-history":[{"count":1,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/1933\/revisions"}],"predecessor-version":[{"id":71656,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/1933\/revisions\/71656"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=1933"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=1933"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=1933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}