{"id":1996,"date":"2023-11-30T05:17:43","date_gmt":"2023-11-30T05:17:43","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=1996"},"modified":"2023-11-30T03:22:14","modified_gmt":"2023-11-30T03:22:14","slug":"3-bi-quyet-khong-thieu-khi-ren-ky-nang-sale-qua-dien-thoai","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/3-bi-quyet-khong-thieu-khi-ren-ky-nang-sale-qua-dien-thoai.html","title":{"rendered":"3 B\u00ed Quy\u1ebft Kh\u00f4ng Th\u1ec3 Thi\u1ebfu Khi R\u00e8n K\u1ef9 N\u0103ng Sale Qua \u0110i\u1ec7n Tho\u1ea1i"},"content":{"rendered":"

Trong h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, k\u1ef9 n\u0103ng sale qua \u0111i\u1ec7n tho\u1ea1i kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf kh\u1ea3 n\u0103ng c\u00e1 nh\u00e2n h\u00f3a nh\u1eefng t\u01b0\u01a1ng t\u00e1c m\u00e0 c\u00f2n c\u1ea7n \u0111\u1ebfn r\u1ea5t nhi\u1ec1u y\u1ebfu t\u1ed1 k\u1ebft h\u1ee3p.<\/strong><\/p>\n

V\u1eady nh\u1eefng\u00a0k\u1ef9 n\u0103ng sale qua \u0111i\u1ec7n tho\u1ea1i<\/strong><\/a><\/span>\u00a0n\u00e0o l\u00e0 kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ec3 \u0111em l\u1ea1i cho kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m c\u00e1 nh\u00e2n \u0111\u1ed9c \u0111\u00e1o v\u00e0 t\u1ea1o ra gi\u00e1 tr\u1ecb th\u1ef1c s\u1ef1 cho nh\u1eefng cu\u1ed9c g\u1ecdi telesales.<\/p>\n

    \n
  1. S\u1ee9c m\u1ea1nh c\u1ee7a l\u1eddi ch\u00e0o \u1ea5n t\u01b0\u1ee3ng<\/strong><\/li>\n<\/ol>\n

    L\u1eddi ch\u00e0o \u0111\u00f3ng vai tr\u00f2 then ch\u1ed1t trong vi\u1ec7c t\u1ea1o n\u00ean \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean v\u1edbi kh\u00e1ch h\u00e0ng. M\u1ed9t kh\u00e1ch h\u00e0ng \u0111\u00e3 chia s\u1ebb v\u1edbi ch\u00fang t\u00f4i c\u00e2u chuy\u1ec7n r\u1eb1ng, c\u00f4 \u1ea5y \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i t\u1eeb m\u1ed9t \u0111i\u1ec7n tho\u1ea1i vi\u00ean ng\u01b0\u1eddi g\u1ecdi c\u00f4 \u1ea5y v\u1edbi c\u00e1i t\u00ean Katie thay v\u00ec Katherine. \u0110i\u1ec1u n\u00e0y h\u1ebft s\u1ee9c ri\u00eang t\u01b0 nh\u01b0ng khi\u1ebfn Katie v\u00f4 c\u00f9ng b\u1ea5t ng\u1edd v\u00ec c\u00f4 \u1ea5y c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c ng\u01b0\u1eddi g\u1ecdi th\u1ef1c s\u1ef1 quan t\u00e2m c\u00f4 ch\u1ee9 kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 cu\u1ed9c g\u1ecdi h\u00e0ng lo\u1ea1t cho kh\u00e1ch h\u00e0ng.<\/p>\n

    Tuy nhi\u00ean, trong m\u1ed9t s\u1ed1 tr\u01b0\u1eddng h\u1ee3p kh\u00e1c c\u00e1ch x\u01b0ng h\u00f4 n\u00e0y c\u00f3 th\u1ec3 g\u00e2y ra hi\u1ec3u nh\u1ea7m nghi\u00eam tr\u1ecdng. \u00a0Nhi\u1ec1u kh\u00e1ch h\u00e0ng kh\u00e1c l\u1ea1i th\u00edch b\u1eaft \u0111\u1ea7u cu\u1ed9c tr\u00f2 truy\u1ec7n m\u1ed9t c\u00e1ch trang tr\u1ecdng \u0111\u1ec3 th\u1ec3 hi\u1ec7n t\u1ea7m v\u00f3c ph\u1ea3n \u00e1nh c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd. Tr\u00ean th\u1ef1c t\u1ebf,\u00a0k\u1ef9 n\u0103ng sale qua \u0111i\u1ec7n tho\u1ea1i<\/strong><\/span>\u00a0<\/a>kh\u00f4ng ch\u1ec9 y\u00eau c\u1ea7u \u0111i\u1ec7n tho\u1ea1i vi\u00ean c\u00f3 hi\u1ec3u bi\u1ebft s\u00e2u s\u1eafc v\u1ec1 th\u00f4ng tin kh\u00e1ch h\u00e0ng, m\u00e0 c\u00f2n \u0111\u00f2i h\u1ecfi c\u1ea3m x\u00fac ch\u00e2n th\u00e0nh truy\u1ec1n v\u00e0o m\u1ed7i cu\u1ed9c g\u1ecdi. Do \u0111\u00f3, \u0111\u1ec3 c\u00e1 nh\u00e2n h\u00f3a nh\u1eefng t\u01b0\u01a1ng t\u00e1c v\u1edbi kh\u00e1ch h\u00e0ng, nh\u00e2n vi\u00ean sale c\u1ea7n b\u1eaft \u0111\u01b0\u1ee3c t\u00e2m l\u00fd kh\u00e1ch h\u00e0ng, t\u1eeb \u0111\u00f3 d\u1eabn d\u1eaft h\u1ecd v\u00e0o cu\u1ed9c tr\u00f2 chuy\u1ec7n m\u1ed9t c\u00e1ch t\u1ef1 nhi\u00ean nh\u01b0ng hi\u1ec7u qu\u1ea3.<\/p>\n

      \n
    1. Ch\u1ecdn th\u1eddi \u0111i\u1ec3m \u201cv\u00e0ng\u201d cho m\u1ed7i cu\u1ed9c g\u1ecdi<\/strong><\/li>\n<\/ol>\n

      Khi g\u1ecdi cho kh\u00e1ch h\u00e0ng, ch\u1eafc ch\u1eafn ch\u00fang ta hi\u1ec3u r\u1eb1ng s\u1ebd l\u00e0m ng\u1eaft qu\u00e3ng th\u1eddi gian hay c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd. Ch\u00ednh v\u00ec th\u1ebf nh\u1eefng nh\u00e2n vi\u00ean xu\u1ea5t s\u1eafc c\u00f3\u00a0\u00a0k\u1ef9 n\u0103ng \u00a0sale qua \u0111i\u1ec7n tho\u1ea1i<\/strong><\/a> <\/span>c\u1ea7n \u0111\u1ee7 tinh t\u1ebf khi ch\u1ecdn ra th\u1eddi \u0111i\u1ec3m th\u00edch h\u1ee3p \u0111\u1ec3 th\u1ef1c hi\u1ec7n cu\u1ed9c g\u1ecdi v\u1edbi m\u1ed7i c\u00e1 nh\u00e2n kh\u00e1c nhau. N\u1ebfu c\u00f3 th\u1ec3, h\u00e3y s\u1eafp x\u1ebfp tr\u01b0\u1edbc cu\u1ed9c g\u1ecdi v\u1edbi t\u1eebng nh\u00f3m kh\u00e1ch h\u00e0ng ri\u00eang bi\u1ec7t. Nh\u01b0 v\u1eady kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 th\u1ea5y r\u1eb1ng h\u1ecd th\u1ef1c s\u1ef1 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 t\u00f4n tr\u1ecdng v\u1ec1 quy\u1ec1n ri\u00eang t\u01b0 c\u0169ng nh\u01b0 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 quan t\u00e2m \u0111\u1eb7c bi\u1ec7t t\u1eeb h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<\/p>\n

        \n
      1. Truy\u1ec1n t\u1ea3i t\u00ecnh c\u1ea3m, s\u1ef1 quan t\u00e2m t\u1edbi kh\u00e1ch h\u00e0ng<\/strong><\/li>\n<\/ol>\n

        Cu\u1ed9c tr\u00f2 chuy\u1ec7n gi\u1eefa \u0111i\u1ec7n tho\u1ea1i vi\u00ean v\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd tr\u1edf n\u00ean th\u00fa v\u1ecb h\u01a1n n\u1ebfu kh\u00e1ch h\u00e0ng c\u00f3 c\u01a1 h\u1ed9i \u0111\u1ec3 chia s\u1ebb nh\u1eefng mong mu\u1ed1n c\u1ee7a h\u1ecd. Thay v\u00ec d\u1ed3n \u0111\u1eadp \u201ct\u1ea5n c\u00f4ng\u201d kh\u00e1ch h\u00e0ng v\u1edbi h\u00e0ng lo\u1ea1t nh\u1eefng th\u00f4ng tin chi ti\u1ebft v\u1ec1 c\u00f4ng ty hay s\u1ea3n ph\u1ea9m, h\u00e3y khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn h\u1ecd l\u00e0 \u201c th\u01b0\u1ee3ng \u0111\u1ebf\u201d \u00a0th\u00f4ng qua nh\u1eefng c\u00e2u h\u1ecfi th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m th\u1ef1c s\u1ef1 \u0111\u1ebfn nhu c\u1ea7u c\u1ee7a h\u1ecd. T\u1eeb \u0111\u00f3 d\u1ef1a v\u00e0o th\u00f4ng tin thu th\u1eadp \u0111\u01b0\u1ee3c, \u0111i\u1ec7n tho\u1ea1i vi\u00ean c\u00f3 th\u1ec3 cung c\u1ea5p n\u1ed9i dung ph\u00f9 h\u1ee3p v\u00e0 h\u1eefu \u00edch cho kh\u00e1ch h\u00e0ng. Vi\u1ec7c \u0111\u1eb7t cho kh\u00e1ch h\u00e0ng nh\u1eefng c\u00e2u h\u1ecfi m\u1edf li\u00ean quan \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 h\u1ecd quan t\u00e2m c\u0169ng l\u00e0 m\u1ed9t trong nh\u1eefng\u00a0<\/span>k\u1ef9 n\u0103ng sale qua \u0111i\u1ec7n tho\u1ea1i<\/strong><\/span>\u00a0<\/a>\u0111\u01a1n gi\u1ea3n nh\u01b0ng l\u1ea1i v\u00f4 c\u00f9ng hi\u1ec7u qu\u1ea3. \u0110\u1eb7c bi\u1ec7t, nhi\u1ec1u doanh nghi\u1ec7p c\u00f2n th\u00f4ng minh h\u01a1n khi t\u1eadn d\u1ee5ng nh\u1eefng d\u1ecbp l\u1ec5 ho\u1eb7c sinh nh\u1eadt \u0111\u1ec3 b\u00e0y t\u1ecf t\u00ecnh c\u1ea3m c\u0169ng nh\u01b0 s\u1ef1 tri \u00e2n \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng, \u00a0\u0111i\u1ec1u n\u00e0y khi\u1ebfn cho kh\u00e1ch h\u00e0ng c\u00f3 thi\u1ec7n c\u1ea3m h\u01a1n v\u1edbi doanh nghi\u1ec7p khi nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng cu\u1ed9c g\u1ecdi\u00a0<\/a>telesales<\/a>\u00a0<\/a>l\u1ea7n ti\u1ebfp theo.<\/p>\n

        \"\"\ufe0f<\/span><\/span>\u00a0Kh\u00f3a h\u1ecdc\u00a0K\u1ef8 N\u0102NG\u00a0G\u1eccI \u0110I\u1ec6N THO\u1ea0I\u00a0c\u1ee7a Vi\u1ec7n MasterSkills \u0111\u1ea3m b\u1ea3o \u0111em \u0111\u1ebfn cho b\u1ea1n m\u1ed9t ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e0o t\u1ea1o hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/p>\n

        Tham kh\u1ea3m chi ti\u1ebft h\u01a1n t\u1ea1i :\u00a0https:\/\/masterskills.org\/Telephone-skills-training.htm<\/a><\/p>\n

        —————— ** —————–
        \n👉<\/span><\/span>\u00a0H\u1ecdc vi\u1ec7n Masterskills Vietnam\u00a0👈<\/span><\/span>
        \n\"\"<\/span>\u00a0V\u0103n ph\u00f2ng: L\u1ea7u 9, T\u00f2a nh\u00e0 Vietcomreal, 68 Nguy\u1ec5n Hu\u1ec7, Ph\u01b0\u1eddng B\u1ebfn Ngh\u00e9, Qu\u1eadn 1, Tp.HCM
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        \n\"\"<\/span>\u00a0H\u1ecdc t\u1ea1i Tp.HCM: T\u1ea7ng 2, T\u00f2a nh\u00e0 TS Building, S\u1ed1 17, \u0110\u01b0\u1eddng s\u1ed1 2, C\u01b0 x\u00e1 \u0110\u00f4 Th\u00e0nh, P.4, Q.3, Tp.HCM
        \n\"\"<\/span>\u00a0H\u1ecdc t\u1ea1i H\u00e0 n\u1ed9i: T\u1ea7ng 7, Trung T\u00e2m TM V\u00e2n H\u1ed3, S\u1ed1 51, L\u00ea \u0110\u1ea1i H\u00e0nh, Q.Hai B\u00e0 Tr\u01b0ng, Tp.H\u00e0 N\u1ed9i
        \n\"\"<\/span>\u00a0Tel.(028) 22 194 047
        \n\"\"<\/span>\u00a0Email:info@masterskills.org<\/p>\n","protected":false},"excerpt":{"rendered":"

        Trong h\u1ec7 th\u1ed1ng ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, k\u1ef9 n\u0103ng sale qua \u0111i\u1ec7n tho\u1ea1i kh\u00f4ng ch\u1ec9 d\u1eebng l\u1ea1i \u1edf kh\u1ea3 n\u0103ng c\u00e1 nh\u00e2n h\u00f3a nh\u1eefng t\u01b0\u01a1ng t\u00e1c m\u00e0 c\u00f2n c\u1ea7n \u0111\u1ebfn r\u1ea5t nhi\u1ec1u y\u1ebfu t\u1ed1 k\u1ebft h\u1ee3p. V\u1eady nh\u1eefng\u00a0k\u1ef9 n\u0103ng sale qua \u0111i\u1ec7n tho\u1ea1i\u00a0n\u00e0o l\u00e0 kh\u00f4ng th\u1ec3 thi\u1ebfu \u0111\u1ec3 \u0111em l\u1ea1i cho kh\u00e1ch h\u00e0ng tr\u1ea3i nghi\u1ec7m […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[158],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/1996"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=1996"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/1996\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=1996"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=1996"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=1996"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}