{"id":2000,"date":"2023-11-30T05:41:23","date_gmt":"2023-11-30T05:41:23","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=2000"},"modified":"2023-11-29T10:31:05","modified_gmt":"2023-11-29T10:31:05","slug":"9-cau-noi-can-tranh-khi-giao-tiep-qua-dien-thoai-voi-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/9-cau-noi-can-tranh-khi-giao-tiep-qua-dien-thoai-voi-khach-hang.html","title":{"rendered":"9 C\u00e2u N\u00f3i C\u1ea7n Tr\u00e1nh Khi Giao Ti\u1ebfp Qua \u0110i\u1ec7n Tho\u1ea1i V\u1edbi Kh\u00e1ch H\u00e0ng"},"content":{"rendered":"

Giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i<\/a><\/span> l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng r\u1ea5t quan tr\u1ecdng. B\u1ea1n ch\u1ec9 c\u00f3 th\u1ec3 n\u00f3i chuy\u1ec7n v\u1edbi h\u1ecd m\u00e0 kh\u00f4ng bi\u1ebft \u0111\u01b0\u1ee3c th\u00e1i \u0111\u1ed9, n\u00e9t m\u1eb7t\u2026 tr\u1ef1c ti\u1ebfp. Do v\u1eady, s\u1ef1 th\u1eadn tr\u1ecdng l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 b\u1ecf qua. Tuy nhi\u00ean kh\u00f4ng \u00edt ng\u01b0\u1eddi v\u1eabn m\u1eafc nh\u1eefng l\u1ed7i h\u1ebft s\u1ee9c c\u01a1 b\u1ea3n. Ch\u00fang ta c\u00f9ng \u0111i\u1ec3m ra 9 c\u00e2u n\u00f3i c\u1ea7n tr\u00e1nh khi giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i v\u1edbi kh\u00e1ch h\u00e0ng.<\/p>\n

1. \u201c\u0110\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 ch\u00ednh s\u00e1ch c\u1ee7a ch\u00fang t\u00f4i\u201d<\/strong><\/h2>\n

Khi kh\u00e1ch h\u00e0ng g\u1ecdi \u0111i\u1ec7n \u0111\u1ebfn b\u00ean b\u1ea1n t\u1ee9c l\u00e0 h\u1ecd mong mu\u1ed1n nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng gi\u1ea3i ph\u00e1p, bi\u1ec7n ph\u00e1p gi\u1ea3i quy\u1ebft cho h\u1ecd. H\u1ecd kh\u00f4ng c\u1ea7n quan t\u00e2m ch\u00ednh s\u00e1ch c\u1ee7a c\u00f4ng ty b\u1ea1n l\u00e0 nh\u01b0 th\u1ebf n\u00e0o, ai l\u00e0 ng\u01b0\u1eddi ra nh\u1eefng ch\u00ednh s\u00e1ch \u0111\u00f3. C\u00e1i h\u1ecd c\u1ea7n \u0111\u00f3 l\u00e0 th\u1eafc m\u1eafc c\u1ee7a h\u1ecd \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft.<\/p>\n

2. \u201c\u0110\u00f3 kh\u00f4ng ph\u1ea3i ph\u00f2ng ban c\u1ee7a t\u00f4i\u201d hay \u201c\u0110\u00f3 kh\u00f4ng ph\u1ea3i c\u00f4ng vi\u1ec7c c\u1ee7a t\u00f4i\u201d<\/strong><\/h2>\n

\u0110\u00e2y l\u00e0 m\u1ed9t c\u00e2u n\u00f3i v\u00f4 c\u00f9ng thi\u1ebfu tr\u00e1ch nhi\u1ec7m v\u00e0 c\u00f3 th\u1ec3 b\u1ecb kh\u00e1ch h\u00e0ng \u0111\u00e1nh gi\u00e1 c\u00f4ng ty b\u1ea1n kh\u00f4ng h\u1ec1 chuy\u00ean nghi\u1ec7p. H\u00e3y tr\u1ea3 l\u1eddi l\u1ecbch s\u1ef1 v\u00e0 l\u01b0u l\u1ea1i c\u00e1c th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ec3 chuy\u1ec3n cho b\u1ed9 ph\u1eadn t\u01b0 v\u1ea5n. Ho\u1eb7c b\u1ea1n c\u00f3 th\u1ec3 t\u01b0 v\u1ea5n cho kh\u00e1ch h\u00e0ng n\u00ean g\u1ecdi sang s\u1ed1 c\u1ee7a b\u1ed9 ph\u1eadn c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft c\u00f4ng vi\u1ec7c.<\/p>\n

3. \u201cQu\u00fd v\u1ecb c\u00f3 th\u1ec3 g\u1ecdi l\u1ea1i v\u00e0o l\u00fac kh\u00e1c kh\u00f4ng? Hi\u1ec7n ch\u00fang t\u00f4i \u0111ang r\u1ea5t b\u1eadn\u201d<\/strong><\/h2>\n

\u0110\u00e2y l\u00e0 m\u1ed9t th\u00e1i \u0111\u1ed9 b\u0103n kho\u0103n, do d\u1ef1. Th\u1ef1c t\u1ebf, c\u00e2u n\u00e0y r\u1ea5t th\u01b0\u1eddng xuy\u00ean \u0111\u01b0\u1ee3c n\u00f3i ra. N\u00f3 lu\u00f4n khi\u1ebfn ng\u01b0\u1eddi g\u1ecdi \u0111i\u1ec7n \u0111\u1ebfn ph\u1ea3i b\u0103n kho\u0103n: B\u1eadn r\u1ed9n \u0111i\u1ec1u g\u00ec v\u1eady? Ch\u1eafc kh\u00f4ng gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 n\u00ean m\u1edbi n\u00f3i v\u1eady ph\u1ea3i kh\u00f4ng?<\/p>\n

4. \u201cM\u00e1y t\u00ednh c\u1ee7a t\u00f4i c\u00f3 v\u1ea5n \u0111\u1ec1\u201d hay \u201cCh\u00fang t\u00f4i \u0111ang g\u1eb7p tr\u1ee5c tr\u1eb7c v\u1edbi h\u1ec7 th\u1ed1ng m\u00e1y ch\u1ee7\u201d<\/strong><\/h2>\n

\u0110\u1eebng \u0111\u01b0a ra l\u00fd do n\u00e0y v\u00ec kh\u00e1ch h\u00e0ng kh\u00f4ng mu\u1ed1n nghe c\u00e1c l\u1ed7i n\u00e0o t\u1eeb ph\u00eda b\u1ea1n. H\u00e3y ghi ch\u00e9p l\u1ea1i nh\u1eefng y\u00eau c\u1ea7u, th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u01b0a ra l\u1ecbch c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft nhanh ch\u00f3ng c\u00f4ng vi\u1ec7c cho h\u1ecd.<\/p>\n

5. \u201cQu\u00fd v\u1ecb kh\u00f4ng nh\u1eadn \u0111\u01b0\u1ee3c tin nh\u1eafn c\u1ee7a t\u00f4i sao?\u201d<\/strong><\/h2>\n

C\u00f3 nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p b\u1ea1n qu\u00ean g\u1ecdi cho kh\u00e1ch h\u00e0ng ho\u1eb7c nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p kh\u00e1ch h\u00e0ng kh\u00f4ng nh\u1edb \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c cu\u1ed9c g\u1ecdi c\u1ee7a b\u1ea1n. L\u00fac n\u00e0y c\u1ea7n xin l\u1ed7i kh\u00e1ch h\u00e0ng cho d\u00f9 \u0111\u00f3 c\u00f3 ph\u1ea3i l\u00e0 l\u1ed7i c\u1ee7a kh\u00e1ch h\u00e0ng sau \u0111\u00f3 s\u1ebd \u0111\u01b0a ra nh\u1eefng bi\u1ec7n ph\u00e1p gi\u1ea3i quy\u1ebft c\u00f4ng vi\u1ec7c ngay cho kh\u00e1ch h\u00e0ng.<\/p>\n

6. \u201cT\u00f4i \u0111ang \u0111\u1ee3i \u0111\u1ec3 c\u00f3 th\u00eam th\u00f4ng tin tr\u01b0\u1edbc khi g\u1ecdi \u0111i\u1ec7n l\u1ea1i\u201d<\/strong><\/h2>\n

\u0110\u00e2y l\u1ea1i l\u00e0 m\u1ed9t c\u00e1i c\u1edb h\u1ebft s\u1ee9c v\u00f4 l\u00fd. M\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u bi\u1ebft r\u1eb1ng th\u1ef1c t\u1ebf kh\u00f4ng ph\u1ea3i nh\u01b0 v\u1eady. N\u1ebfu b\u1ea1n \u0111ang thu th\u1eadp th\u00f4ng tin, b\u1ea1n s\u1ebd g\u1eedi m\u1ed9t e-mail hay g\u1ecdi \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 gi\u1ea3i th\u00edch \u2013 \u0111i\u1ec1u m\u00e0 nhi\u1ec1u ng\u01b0\u1eddi v\u1eabn l\u00e0m v\u1edbi c\u00e1c m\u1ed1i li\u00ean h\u1ec7 quan tr\u1ecdng.<\/p>\n

7. \u201cXin qu\u00fd v\u1ecb \u0111\u1ee3i trong ch\u1ed1c l\u00e1t, t\u00f4i s\u1ebd b\u1eadt n\u00fat n\u00f3i chuy\u1ec7n ra loa\u201d<\/strong><\/h2>\n

N\u1ebfu b\u1ea1n ch\u01b0a xin ph\u00e9p kh\u00e1ch h\u00e0ng b\u1ea1n kh\u00f4ng \u0111\u01b0\u1ee3c ph\u00e9p l\u00e0m \u0111i\u1ec1u \u0111\u00f3. Kh\u00e1ch h\u00e0ng v\u00f4 c\u00f9ng kh\u00f3 ch\u1ecbu khi bi\u1ebft \u0111\u01b0\u1ee3c nh\u1eefng l\u1eddi n\u00f3i c\u1ee7a m\u00ecnh \u0111ang b\u1ecb r\u1ea5t nhi\u1ec1u ng\u01b0\u1eddi\u00a0\u0111\u00e1nh gi\u00e1<\/strong>.<\/p>\n

8. \u201cT\u00f4i ngh\u0129 r\u1eb1ng c\u00f4 \u1ea5y s\u1ebd g\u1ecdi \u0111i\u1ec7n cho b\u1ea1n\u201d<\/strong><\/h2>\n

\u0110\u00e2y r\u00f5 r\u00e0ng l\u00e0 m\u1ed9t l\u1eddi ch\u1ed1ng ch\u1ebf, s\u1ef1 t\u1ef1 v\u1ec7. B\u1ea1n n\u00ean h\u1ee9a l\u00e0 s\u1ebd t\u1ef1 g\u1eedi th\u00f4ng \u0111i\u1ec7p, ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u00e0 \u0111\u00f9n \u0111\u1ea9y cho m\u1ed9t ai \u0111\u00f3 m\u1ed9t ai \u0111\u00f3. \u0110\u1eebng h\u1ee9a \u0111i\u1ec1u g\u00ec h\u1ed9 ng\u01b0\u1eddi kh\u00e1c, c\u0169ng \u0111\u1eebng b\u1eaft ng\u01b0\u1eddi kh\u00e1c l\u00e0m c\u00f4ng vi\u1ec7c c\u1ee7a m\u00ecnh.<\/p>\n

9. \u201cXin l\u1ed7i, gia \u0111\u00ecnh t\u00f4i v\u1eeba c\u00f3 chuy\u1ec7n bu\u1ed3n l\u00e0\u2026\u201d<\/strong><\/h2>\n

Kh\u00e1ch h\u00e0ng kh\u00f4ng quan t\u00e2m v\u00e0 c\u0169ng kh\u00f4ng mu\u1ed1n b\u1ea1n l\u00f4i vi\u1ec7c c\u00e1 nh\u00e2n v\u00e0o c\u00f4ng vi\u1ec7c. Vi\u1ec7c n\u00e0y s\u1ebd khi\u1ebfn h\u00ecnh \u1ea3nh c\u1ee7a\u00a0doanh nghi\u1ec7p<\/strong>\u00a0b\u1ecb \u0111\u00e1nh gi\u00e1 l\u00e0 kh\u00f4ng chuy\u00ean nghi\u1ec7p.<\/p>\n

Ch\u00fac b\u1ea1n th\u00e0nh c\u00f4ng!<\/p>\n

\"\"\ufe0f<\/span><\/span>\u00a0Kh\u00f3a h\u1ecdc\u00a0K\u1ef8 N\u0102NG\u00a0G\u1eccI \u0110I\u1ec6N THO\u1ea0I\u00a0c\u1ee7a Vi\u1ec7n MasterSkills \u0111\u1ea3m b\u1ea3o \u0111em \u0111\u1ebfn cho b\u1ea1n m\u1ed9t ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e0o t\u1ea1o hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/p>\n

Tham kh\u1ea3m chi ti\u1ebft h\u01a1n t\u1ea1i :\u00a0https:\/\/masterskills.org\/Telephone-skills-training.htm<\/a><\/p>\n

—————— ** —————–
\n👉<\/span><\/span>\u00a0H\u1ecdc vi\u1ec7n Masterskills Vietnam\u00a0👈<\/span><\/span>
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\n\"\"<\/span>\u00a0H\u1ecdc t\u1ea1i Tp.HCM: T\u1ea7ng 2, T\u00f2a nh\u00e0 TS Building, S\u1ed1 17, \u0110\u01b0\u1eddng s\u1ed1 2, C\u01b0 x\u00e1 \u0110\u00f4 Th\u00e0nh, P.4, Q.3, Tp.HCM
\n\"\"<\/span>\u00a0H\u1ecdc t\u1ea1i H\u00e0 n\u1ed9i: T\u1ea7ng 7, Trung T\u00e2m TM V\u00e2n H\u1ed3, S\u1ed1 51, L\u00ea \u0110\u1ea1i H\u00e0nh, Q.Hai B\u00e0 Tr\u01b0ng, Tp.H\u00e0 N\u1ed9i
\n\"\"<\/span>\u00a0Tel.(028) 22 194 047
\n\"\"<\/span>\u00a0Email:info@masterskills.org<\/p>\n","protected":false},"excerpt":{"rendered":"

Giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng qua \u0111i\u1ec7n tho\u1ea1i l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng r\u1ea5t quan tr\u1ecdng. B\u1ea1n ch\u1ec9 c\u00f3 th\u1ec3 n\u00f3i chuy\u1ec7n v\u1edbi h\u1ecd m\u00e0 kh\u00f4ng bi\u1ebft \u0111\u01b0\u1ee3c th\u00e1i \u0111\u1ed9, n\u00e9t m\u1eb7t\u2026 tr\u1ef1c ti\u1ebfp. Do v\u1eady, s\u1ef1 th\u1eadn tr\u1ecdng l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 b\u1ecf qua. Tuy nhi\u00ean kh\u00f4ng \u00edt ng\u01b0\u1eddi v\u1eabn m\u1eafc nh\u1eefng l\u1ed7i h\u1ebft s\u1ee9c […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[158],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/2000"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=2000"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/2000\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=2000"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=2000"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=2000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}