{"id":2006,"date":"2023-11-29T16:52:09","date_gmt":"2023-11-29T16:52:09","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=2006"},"modified":"2023-11-30T05:43:10","modified_gmt":"2023-11-30T05:43:10","slug":"ky-nang-giao-tiep-qua-dien-thoai-chuyen-nghiep","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/ky-nang-giao-tiep-qua-dien-thoai-chuyen-nghiep.html","title":{"rendered":"K\u1ef9 N\u0103ng Giao Ti\u1ebfp Qua \u0110i\u1ec7n Tho\u1ea1i \u2013 C\u00e1ch G\u1ecdi \u0110i\u1ec7n Tho\u1ea1i Chuy\u00ean Nghi\u1ec7p"},"content":{"rendered":"<p>H\u1ea7u h\u1ebft trong ch\u00fang ta ai c\u0169ng \u0111\u00e3 t\u1eebng tr\u1ea3i qua nh\u1eefng cu\u1ed9c g\u1ecdi t\u1ea1o n\u00ean c\u1ea3m gi\u00e1c b\u1ef1c b\u1ed9i hay n\u1ea3n ch\u00ed. B\u1ea1n c\u00f3 bi\u1ebft \u0111\u00f3 \u0111a ph\u1ea7n l\u00e0 do thi\u1ebfu hi\u1ec3u bi\u1ebft v\u1ec1 c\u00e1ch giao ti\u1ebfp tr\u00ean \u0111i\u1ec7n tho\u1ea1i? Nh\u1eefng ch\u1ec9 d\u1eabn sau \u0111\u00e2y s\u1ebd cho th\u1ea5y nh\u1eefng nghi th\u1ee9c ch\u00fang ta n\u00ean v\u1eadn d\u1ee5ng khi c\u00f3 nh\u1eefng cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i trong kinh doanh.<\/p>\n<p>M\u1ecdi giao ti\u1ebfp \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng l\u00e0 do c\u00f3 s\u1ef1 chu\u1ea9n b\u1ecb ngay t\u1eeb \u0111\u1ea7u. <span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.masterskills.org\/Telephone-skills-training.htm\">Giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i<\/a> <\/span>c\u0169ng kh\u00f4ng l\u00e0 ngo\u1ea1i l\u1ec7. B\u1ea1n c\u1ea7n t\u00ecm hi\u1ec3u r\u00f5 ng\u01b0\u1eddi b\u1ea1n s\u1eafp g\u1ecdi l\u00e0 ai, th\u1eddi gian th\u00edch h\u1ee3p nh\u1ea5t \u0111\u1ec3 g\u1ecdi, l\u00fd do v\u00e0 kh\u1ea3 n\u0103ng b\u1ea1n gi\u00fap \u0111\u01b0\u1ee3c g\u00ec cho h\u1ecd. H\u00e3y c\u1ed1 g\u1eafng l\u00e0m cho cu\u1ed9c g\u1ecdi c\u1ee7a b\u1ea1n c\u00f3 chu\u1ea9n b\u1ecb tr\u01b0\u1edbc, ph\u1ea3i c\u00f3 c\u1ea5u tr\u00fac, ng\u1eafn g\u1ecdn v\u00e0 r\u00f5 r\u00e0ng.<\/p>\n<p>N\u1ebfu ng\u01b0\u1eddi b\u1ea1n g\u1ecdi ch\u01b0a bi\u1ebft v\u1ec1 b\u1ea1n th\u00ec ngay t\u1eeb ph\u00fat \u0111\u1ea7u ti\u00ean h\u00e3y gi\u1edbi thi\u1ec7u v\u1ec1 b\u1ea3n th\u00e2n. M\u1ed9t v\u00e0i l\u1eddi gi\u1edbi thi\u1ec7u ban \u0111\u1ea7u kh\u00f4ng ch\u1ec9 cho th\u1ea5y kh\u1ea3 n\u0103ng giao thi\u1ec7p m\u00e0 c\u00f2n cho ph\u00e9p ng\u01b0\u1eddi b\u1ea1n g\u1ecdi c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng th\u00f4ng tin ban \u0111\u1ea7u cho cu\u1ed9c n\u00f3i chuy\u1ec7n.<\/p>\n<p>N\u00eau r\u00f5 m\u1ee5c \u0111\u00edch g\u1ecdi ngay khi \u0111\u00e3 gi\u1edbi thi\u1ec7u. \u0110\u1eebng bao gi\u1edd ngh\u0129 r\u1eb1ng ng\u01b0\u1eddi nghe hi\u1ec3u \u0111\u01b0\u1ee3c l\u00fd do b\u1ea1n g\u1ecdi v\u00e0 nh\u1eefng g\u00ec b\u1ea1n mong \u0111\u1ee3i t\u1eeb h\u1ecd. H\u00e3y n\u00f3i r\u00f5 h\u01a1n v\u1ec1 v\u1ea5n \u0111\u1ec1 \u0111\u00f3 c\u0169ng nh\u01b0 c\u00e1c th\u00f4ng tin kh\u00e1c.<\/p>\n<p>Nh\u1eefng v\u1ea5n \u0111\u1ec1 hay th\u00f4ng tin quan tr\u1ecdng ph\u1ea3i n\u00f3i th\u1eadt r\u00f5 r\u00e0ng. N\u00f3i chuy\u1ec7n d\u00f4ng d\u00e0i hay ch\u1ec9 n\u00eau ra m\u1ed9t c\u00e1ch \u0111\u1ea1i kh\u00e1i s\u1ebd l\u00e0m ng\u01b0\u1eddi nghe m\u1ea5t t\u1eadp trung v\u00e0 ph\u1ea3n \u1ee9ng kh\u00f4ng t\u1ed1t.<\/p>\n<p>Nghi th\u1ee9c n\u00f3i chuy\u1ec7n tr\u00ean \u0111i\u1ec7n tho\u1ea1i lu\u00f4n \u0111\u00f2i h\u1ecfi t\u00ednh chuy\u00ean nghi\u1ec7p cao. Khi n\u00f3i chuy\u1ec7n v\u1edbi ng\u01b0\u1eddi ch\u01b0a quen th\u00ec tr\u00e1nh nh\u1eefng n\u1ed9i dung \u00edt mang t\u00ednh trang tr\u1ecdng v\u00e0 c\u00e1c c\u00e2u h\u1ecfi mang t\u00ednh c\u00e1 nh\u00e2n. M\u1ed9t khi m\u1ed1i quan h\u1ec7 t\u1ed1t \u0111\u00e3 \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng th\u00ec b\u1ea1n c\u00f3 th\u1ec3 h\u1ecfi th\u0103m gia \u0111\u00ecnh, hay c\u1ea3 v\u1ec1 nh\u1eefng ho\u1ea1t \u0111\u1ed9ng cu\u1ed1i tu\u1ea7n, nh\u01b0ng v\u1eabn ph\u1ea3i tr\u00e1nh nh\u1eefng v\u1ea5n \u0111\u1ec1 nh\u1ea1y c\u1ea3m (ch\u00ednh tr\u1ecb, t\u00f4n gi\u00e1o, ph\u00e2n bi\u1ec7t gi\u1edbi t\u00ednh,\u2026).<\/p>\n<p>T\u00ednh ri\u00eang t\u01b0 v\u00e0 b\u1ea3o m\u1eadt \u0111\u1ed1i v\u1edbi nh\u1eefng n\u1ed9i dung nh\u1ea5t \u0111\u1ecbnh c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c \u00fd th\u1ee9c r\u00f5 khi n\u00f3i chuy\u1ec7n qua \u0111i\u1ec7n tho\u1ea1i. H\u00e3y x\u00e1c nh\u1eadn v\u1edbi ng\u01b0\u1eddi nghe li\u1ec7u \u0111\u00e2y c\u00f3 ph\u1ea3i l\u00e0 l\u00fac th\u00edch h\u1ee3p \u0111\u1ec3 n\u00f3i v\u1ec1 nh\u1eefng v\u1ea5n \u0111\u1ec1 \u0111\u00f3 hay kh\u00f4ng.<\/p>\n<p>H\u00e3y th\u1eadt ki\u00ean nh\u1eabn. M\u1ed9t kh\u1ea3 n\u0103ng giao ti\u1ebfp t\u1ed1t \u0111\u00f2i h\u1ecfi b\u1ea1n ph\u1ea3i th\u1eadt b\u00ecnh t\u0129nh v\u00e0 ch\u1ea5p nh\u1eadn \u00e1p l\u1ef1c trong m\u1ed9t t\u00ecnh hu\u1ed1ng th\u1eed th\u00e1ch qua \u0111i\u1ec7n tho\u1ea1i. B\u1ea1n s\u1ebd tr\u00e1nh \u0111\u01b0\u1ee3c nh\u1eefng quy\u1ebft \u0111\u1ecbnh sai l\u1ea7m v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 t\u00f4n tr\u1ecdng.<\/p>\n<p>Ch\u00fac b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i hi\u1ec7u qu\u1ea3 v\u00e0 th\u1ec3 hi\u1ec7n t\u1ed1t phong c\u00e1ch c\u1ee7a m\u00ecnh<\/p>\n<p><strong>M\u00d4 T\u1ea2 NGHI\u1ec6P V\u1ee4 \u0110I\u1ec6N THO\u1ea0I<\/strong><\/p>\n<p>C\u1ea7n t\u1ea1o m\u1ed9t danh b\u1ea1 \u0111i\u1ec7n tho\u1ea1i ri\u00eang m\u00e0 ng\u01b0\u1eddi th\u01b0 k\u00fd th\u01b0\u1eddng d\u00f9ng trong c\u00f4ng vi\u1ec7c. B\u1ea3n danh b\u1ea1 g\u1ed3m s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u00e1c c\u01a1 quan th\u01b0\u1eddng xuy\u00ean c\u1ea7n li\u00ean h\u1ec7, c\u01a1 quan c\u00f4ng an, ph\u00f2ng ch\u00e1y ch\u1eefa ch\u00e1y, s\u1ed1 \u0111i\u1ec7n tho\u1ea1i c\u00e1c ph\u00f2ng ban trong c\u00f4ng ty\u2026 Ng\u01b0\u1eddi th\u01b0 k\u00fd n\u00ean h\u1ecdc thu\u1ed9c c\u00e1c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i \u0111\u00f3, n\u00ean treo b\u1ea3n danh b\u1ea1 \u0111i\u1ec7n tho\u1ea1i \u1edf n\u01a1i d\u1ec5 nh\u00ecn th\u1ea5y. Ngo\u00e0i ra n\u1ebfu c\u00f3 m\u00e1y vi t\u00ednh h\u1ed7 tr\u1ee3 cho vi\u1ec7c l\u01b0u tr\u1eef s\u1ed1 \u0111i\u1ec7n tho\u1ea1i, ng\u01b0\u1eddi th\u01b0 k\u00fd ph\u1ea3i bi\u1ebft ch\u1ecdn ph\u1ea7n m\u1ec1m \u0111\u1ec3 s\u1eed d\u1ee5ng cho th\u00edch h\u1ee3p.<\/p>\n<p>Ng\u01b0\u1eddi th\u01b0 k\u00fd tr\u1ef1c \u0111i\u1ec7n tho\u1ea1i c\u1ea7n n\u1eafm \u0111\u01b0\u1ee3c nh\u1eefng ng\u00e0y ngh\u1ec9 c\u1ed1 \u0111\u1ecbnh ho\u1eb7c b\u1ea5t th\u01b0\u1eddng c\u1ee7a c\u00e1c tr\u01b0\u1edfng b\u1ed9 ph\u1eadn v\u00e0 Ban gi\u00e1m \u0111\u1ed1c.<\/p>\n<p>C\u1ea7n c\u1eadp nh\u1eadt th\u00f4ng tin ho\u1ea1t \u0111\u1ed9ng h\u00e0ng ng\u00e0y c\u1ee7a \u0111\u01a1n v\u1ecb. Ch\u1ec9 c\u1ea7n nh\u1eefng th\u00f4ng tin ch\u00ednh, v\u00ed d\u1ee5 trong tu\u1ea7n n\u00e0y \u0111\u01a1n v\u1ecb \u0111ang chu\u1ea9n b\u1ecb \u0111\u00f3n Hu\u00e2n Ch\u01b0\u01a1ng Lao \u0110\u1ed9ng h\u1ea1ng 2 ho\u1eb7c \u0111\u01a1n v\u1ecb \u0111ang t\u1ed5 ch\u1ee9c k\u1ef7 ni\u1ec7m 10 n\u0103m th\u00e0nh l\u1eadp\u2026<\/p>\n<p>Th\u01b0\u1eddng xuy\u00ean ki\u1ec3m tra m\u1ea1ng \u0111i\u1ec7n tho\u1ea1i trong \u0111\u01a1n v\u1ecb, n\u1ebfu c\u00f3 h\u1ecfng h\u00f3c ph\u1ea3i b\u00e1o ngay cho b\u1ed9 ph\u1eadn s\u1eeda ch\u1eefa. Trong nh\u1eefng c\u00f4ng ty v\u1eeba v\u00e0 l\u1edbn, ng\u01b0\u1eddi ta th\u01b0\u1eddng c\u00f3 t\u1ed5ng \u0111\u00e0i \u0111i\u1ec7n tho\u1ea1i ri\u00eang. Ng\u01b0\u1eddi th\u01b0 k\u00fd tr\u1ef1c \u0111i\u1ec7n tho\u1ea1i (ti\u1ebfp t\u00e2n) c\u1ea7n thu\u1ed9c l\u00f2ng s\u1ed1 m\u00e1y \u0111i\u1ec7n tho\u1ea1i n\u1ed9i b\u1ed9 c\u1ee7a t\u1eebng b\u1ed9 ph\u1eadn trong \u0111\u01a1n v\u1ecb, khi c\u00f3 \u0111i\u1ec7n tho\u1ea1i g\u1ecdi \u0111\u1ebfn li\u00ean h\u1ec7 s\u1ebd nhanh ch\u00f3ng chuy\u1ec3n \u0111i\u1ec7n tho\u1ea1i \u0111\u1ebfn c\u00e1c b\u1ed9 ph\u1eadn.<\/p>\n<p>Trong khi nh\u1eadn \u0111i\u1ec7n tho\u1ea1i trong ng\u00e0y, ng\u01b0\u1eddi th\u01b0 k\u00fd tr\u1ef1c \u0111i\u1ec7n tho\u1ea1i ph\u1ea3i n\u1eafm \u0111\u01b0\u1ee3c c\u00f3 bao nhi\u00eau cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i g\u1ecdi \u0111\u1ebfn \u0111\u01a1n v\u1ecb, bi\u1ebft \u0111\u01b0\u1ee3c s\u1ed1 \u0111i\u1ec7n tho\u1ea1i g\u1ecdi \u0111\u1ebfn, ph\u00e2n lo\u1ea1i n\u1ed9i dung c\u1ee7a c\u00e1c cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i c\u1ea7n li\u00ean h\u1ec7. T\u1ea5t c\u1ea3 th\u00f4ng tin tr\u00ean c\u1ea7n t\u1ed5ng h\u1ee3p v\u00e0 b\u00e1o c\u00e1o l\u1ea1i cho tr\u01b0\u1edfng b\u1ed9 ph\u1eadn. Nh\u01b0 v\u1eady, ng\u01b0\u1eddi th\u01b0 k\u00fd tr\u1ef1c \u0111i\u1ec7n tho\u1ea1i \u1edf ca l\u00e0m vi\u1ec7c sau c\u0169ng s\u1ebd bi\u1ebft \u0111\u01b0\u1ee3c di\u1ec5n ti\u1ebfn c\u00e1c cu\u1ed9c g\u1ecdi \u1edf ca l\u00e0m vi\u1ec7c tr\u01b0\u1edbc. C\u00f4ng vi\u1ec7c giao ca s\u1ebd su\u00f4n s\u1ebb v\u00e0 t\u1ea1o m\u1ed9t s\u1ef1 li\u1ec1n m\u1ea1ch trong c\u00f4ng vi\u1ec7c c\u1ee7a \u0111\u01a1n v\u1ecb.<\/p>\n<p>Khi nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin nh\u1edd nh\u1eafn l\u1ea1i qua cu\u1ed9c g\u1ecdi \u0111\u1ebfn, ng\u01b0\u1eddi th\u01b0 k\u00fd c\u1ea7n \u0111\u1ecdc l\u1ea1i cho ng\u01b0\u1eddi g\u1ecdi nghe, ho\u1eb7c ghi v\u00e0o phi\u1ebfu nh\u1eafn tin \u0111\u1ec3 l\u1ea1i tr\u00ean b\u00e0n l\u00e0m vi\u1ec7c c\u1ee7a ng\u01b0\u1eddi \u0111\u01b0\u1ee3c nh\u1eafn.<\/p>\n<p><strong><a href=\"https:\/\/www.masterskills.org\/Telephone-skills-training.htm\"><span style=\"color: #0000ff;\">K\u1ef8 N\u0102NG GIAO TI\u1ebeP QUA \u0110I\u1ec6N THO\u1ea0I<\/span><\/a>:<\/strong><\/p>\n<p>\u0110\u1eebng t\u01b0\u1edfng ng\u01b0\u1eddi \u1edf \u0111\u1ea7u d\u00e2y b\u00ean kia s\u1ebd kh\u00f4ng \u201cnh\u00ecn\u201d th\u1ea5y b\u1ea1n.<\/p>\n<p>(D\u00e2n tr\u00ed) \u2013 Ng\u00e0y nay, \u0111i\u1ec7n tho\u1ea1i l\u00e0 m\u1ed9t trong nh\u1eefng ph\u01b0\u01a1ng ti\u1ec7n l\u00e0m vi\u1ec7c kh\u00f4ng th\u1ec3 thi\u1ebfu c\u1ee7a ch\u00fang ta. Nh\u01b0ng h\u1ea7u h\u1ebft \u0111\u1ec1u ch\u01b0a t\u1eebng h\u1ecdc hay \u0111\u1ecdc qua m\u1ed9t v\u0103n b\u1ea3n n\u00e0o h\u01b0\u1edbng d\u1eabn v\u1ec1 c\u00e1ch<span style=\"color: #0000ff;\"><a style=\"color: #0000ff;\" href=\"https:\/\/www.masterskills.org\/Telephone-skills-training.htm\"> giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i<\/a><\/span>.<\/p>\n<p>N\u1ebfu b\u1ea1n l\u00e0 nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n c\u1ee7a c\u00f4ng ty, kh\u1ea3 n\u0103ng giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i kh\u00f4ng ch\u1ec9 n\u00f3i l\u00ean t\u00ednh c\u00e1ch c\u1ee7a b\u1ea1n m\u00e0 c\u00f2n l\u00e0m \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn h\u00ecnh \u1ea3nh c\u1ee7a to\u00e0n c\u00f4ng ty.<\/p>\n<p>Trong khi g\u1ecdi \u0111i\u1ec7n tho\u1ea1i, h\u00e3y nh\u1edb k\u1ef9 nh\u1eefng \u0111i\u1ec1u sau \u0111\u00e2y:<\/p>\n<p>\u2013 \u0110\u1eebng h\u1ee9a s\u1ebd g\u1ecdi \u0111i\u1ec7n cho ai r\u1ed3i qu\u00ean khu\u1ea5y m\u1ea5t.<\/p>\n<p>\u2013 \u0110\u1eebng g\u1ecdi nh\u1ea7m t\u00ean ng\u01b0\u1eddi b\u00ean kia \u0111\u1ea7u d\u00e2y. N\u1ebfu kh\u00f4ng bi\u1ebft, h\u00e3y h\u1ecfi th\u1eb3ng th\u1eafn.<\/p>\n<p>\u2013 \u0110\u1eebng ngh\u0129 r\u1eb1ng ng\u01b0\u1eddi b\u00ean kia kh\u00f4ng bi\u1ebft b\u1ea1n \u0111ang v\u1eeba n\u00f3i \u0111i\u1ec7n tho\u1ea1i v\u1eeba \u0103n u\u1ed1ng, h\u00fat thu\u1ed1c, ng\u00e1p, \u2026<\/p>\n<p>\u2013 C\u1ed1 g\u1eafng k\u1ebft th\u00fac cu\u1ed9c n\u00e0y r\u1ed3i h\u00e3y b\u1eaft cu\u1ed9c kh\u00e1c. B\u1ea1n c\u00f3 th\u1ec3 nh\u1ea7m l\u1eabn n\u1ed9i dung hai cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i. H\u01a1n n\u1eefa, ng\u01b0\u1eddi g\u1ecdi s\u1ebd c\u1ea3m th\u1ea5y kh\u00f4ng \u0111\u01b0\u1ee3c t\u00f4n tr\u1ecdng.<\/p>\n<p>\u2013 \u0110\u1eebng b\u1ea5t nh\u00e3 y\u00eau c\u1ea7u ng\u01b0\u1eddi b\u00ean kia ph\u1ea3i g\u1ecdi \u0111i\u1ec7n v\u00e0o l\u00fac kh\u00e1c.<\/p>\n<p>\u2013 \u0110\u1eebng chuy\u1ec3n cu\u1ed9c g\u1ecdi qua nhi\u1ec1u ng\u01b0\u1eddi.<\/p>\n<p>\u2013 Kh\u00f4ng n\u00ean gi\u1eef th\u00e1i \u0111\u1ed9 thi\u1ebfu nhi\u1ec7t t\u00ecnh khi n\u00f3i chuy\u1ec7n, k\u1ec3 c\u1ea3 khi \u0111\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 kh\u00e1ch c\u1ee7a m\u00ecnh. N\u1ebfu h\u1ecd mu\u1ed1n g\u1eb7p ng\u01b0\u1eddi kh\u00e1c, h\u00e3y nhi\u1ec7t t\u00ecnh chuy\u1ec3n ho\u1eb7c h\u1ecfi h\u1ecd l\u1eddi nh\u1eafn.<\/p>\n<p>\u2013 \u0110\u1eebng ph\u00e1t ng\u00f4n n\u1ebfu kh\u00f4ng ch\u1eafc ch\u1eafn v\u00e0o nh\u1eefng g\u00ec m\u00ecnh n\u00f3i.<\/p>\n<p>\u2013 B\u1ea5t ng\u1edd g\u00e1c m\u00e1y m\u00e0 kh\u00f4ng c\u00f3 s\u1ef1 gi\u1ea3i th\u00edch, th\u1eadt ngu ng\u1ed1c!<\/p>\n<p>Ngo\u00e0i ra, b\u1ea1n c\u1ea7n ch\u00fa \u00fd \u0111\u1ebfn k\u1ef9 n\u0103ng nghe v\u00e0 n\u00f3i:<\/p>\n<p>Ngh\u1ec7 thu\u1eadt nghe kh\u00f4ng \u0111\u01a1n gi\u1ea3n l\u00e0 vi\u1ec7c im l\u1eb7ng l\u1eafng nghe. N\u00ean nh\u1edb b\u00ean kia kh\u00f4ng nh\u00ecn th\u1ea5y v\u1ebb m\u1eb7t ch\u0103m ch\u00fa c\u1ee7a b\u1ea1n. H\u1ecd ch\u1ec9 c\u1ea3m th\u1ea5y s\u1ef1 ch\u00fa \u00fd c\u1ee7a b\u1ea1n khi b\u1ea1n l\u00ean ti\u1ebfng \u0111\u1ed3ng t\u00ecnh, g\u00f3p l\u1eddi v\u00e0o cu\u1ed9c th\u1ea3o lu\u1eadn, nh\u01b0 \u201cv\u00e2ng, t\u00f4i \u0111ang nghe\u201d, ho\u1eb7c \u0111\u01a1n gi\u1ea3n l\u00e0 nh\u1eefng c\u00e2u \u1eadm \u1eeb c\u0169ng \u0111\u01b0\u1ee3c. \u0110\u1eebng im l\u1eb7ng tuy\u1ec7t \u0111\u1ed1i, ng\u01b0\u1eddi kia s\u1ebd ngh\u0129 h\u1ecd \u0111ang \u0111\u1ed9c tho\u1ea1i.<\/p>\n<p>H\u00e3y chu\u1ea9n b\u1ecb m\u1ed9t cu\u1ed1n s\u1ed5 nh\u1ecf, m\u1ed9t chi\u1ebfc b\u00fat \u0111\u1ec3 ghi l\u1ea1i nh\u1eefng th\u00f4ng tin quan tr\u1ecdng.<\/p>\n<p>Ngh\u1ec7 thu\u1eadt n\u00f3i: D\u00f9 kh\u00f4ng n\u00f3i chuy\u1ec7n tr\u1ef1c ti\u1ebfp nh\u01b0ng gi\u1ecdng n\u00f3i s\u1ebd gi\u00fap b\u1ea1n th\u1ec3 hi\u1ec7n h\u00ecnh \u1ea3nh c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch kh\u00e1 sinh \u0111\u1ed9ng. H\u00e3y t\u01b0\u01a1i c\u01b0\u1eddi, n\u1ee5 c\u01b0\u1eddi d\u00f9 kh\u00f4ng \u0111\u01b0\u1ee3c nh\u00ecn th\u1ea5yv\u1eabn gi\u00fap gi\u1ecdng n\u00f3i t\u01b0\u01a1i vui h\u01a1n, th\u00e2n thi\u1ec7n h\u01a1n. H\u00e3y th\u1ec3 hi\u1ec7n s\u1ef1 nhi\u1ec7t t\u00ecnh v\u00e0 t\u1ef1 tin trong l\u1eddi n\u00f3i c\u1ee7a b\u1ea1n.<\/p>\n<p>\u0110\u1eebng n\u00f3i qu\u00e1 to c\u0169ng \u0111\u1eebng th\u00ec th\u1ea7m khi\u1ebfn \u0111\u1ea7u d\u00e2y b\u00ean kia ph\u1ea3i li\u00ean t\u1ee5c h\u1ecfi l\u1ea1i. \u0110\u1eebng g\u00e0o v\u00e0o m\u00e1y nh\u00e9, b\u1ea1n \u0111ang qu\u00e1t th\u1eb3ng v\u00e0o tai ng\u01b0\u1eddi ta \u0111\u1ea5y.<\/p>\n<p>H\u00e3y ch\u00fa \u00fd, n\u1ebfu ng\u01b0\u1eddi ta g\u1ecdi cho b\u1ea1n, \u0111\u1eebng \u201ccon c\u00e0 con k\u00ea\u201d, k\u00e9o d\u00e0i cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i kh\u00f4ng c\u1ea7n thi\u1ebft. C\u00f3 th\u1ec3 h\u1ecd \u0111ang s\u1ed1t ru\u1ed9t v\u00ec ph\u1ea3i tr\u1ea3 ti\u1ec1n \u0111i\u1ec7n tho\u1ea1i \u0111\u1ea5y.<\/p>\n<p><strong><br \/>\n<strong>C\u00c1CH NGHE \u0110I\u1ec6N THO\u1ea0I<\/strong><\/strong><\/p>\n<p>\u0110\u1eebng \u0111\u1ec3 ng\u01b0\u1eddi g\u1ecdi ch\u1edd qu\u00e1 ba h\u1ed3i chu\u00f4ng. B\u1ea1n ph\u1ea3i ng\u01b0ng c\u00f4ng vi\u1ec7c \u0111ang l\u00e0m v\u00e0 nhanh ch\u00f3ng nh\u1ea5c m\u00e1y.<\/p>\n<p>Khi nghe \u0111i\u1ec7n tho\u1ea1i c\u1ea7n t\u1eadp trung ch\u00fa \u00fd, tr\u00e1nh v\u1eeba l\u00e0m vi\u1ec7c kh\u00e1c v\u1eeba nghe.<\/p>\n<p>B\u1ea1n c\u1ea7n c\u00f3 m\u1ed9t t\u01b0 th\u1ebf tho\u1ea3i m\u00e1i, \u0111\u1eebng d\u00f9ng \u0111\u1ea7u k\u1eb9p v\u00e0o \u0111i\u1ec7n tho\u1ea1i \u0111\u1ec3 n\u00f3i chuy\u1ec7n. Nh\u01b0 v\u1eady c\u1ed5 b\u1ecb g\u1eadp xu\u1ed1ng, ti\u1ebfng n\u00f3i s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c t\u1ef1 nhi\u00ean. Ng\u01b0\u1eddi \u0111\u1ed1i tho\u1ea1i s\u1ebd kh\u00f4ng vui v\u00ec bi\u1ebft B\u1ea1n ph\u1ea3i ti\u1ebfp chuy\u1ec7n h\u1ecd trong t\u00e1c phong qu\u00e1 b\u1eadn r\u1ed9n. C\u00f3 ng\u01b0\u1eddi cho r\u1eb1ng nghe \u0111i\u1ec7n tho\u1ea1i theo c\u00e1ch n\u00e0y m\u1edbi l\u00e0 hi\u1ec7n \u0111\u1ea1i, v\u0103n minh. Ng\u01b0\u1ee3c l\u1ea1i khi n\u00f3i chuy\u1ec7n v\u1edbi ng\u01b0\u1eddi kh\u00e1c, ch\u00fang ta t\u1eadp trung ch\u00fa \u00fd v\u00e0o cu\u1ed9c n\u00f3i chuy\u1ec7n, nh\u01b0 th\u1ebf m\u1edbi \u0111\u00fang l\u00e0 ng\u01b0\u1eddi l\u1ecbch s\u1ef1.<\/p>\n<p>B\u1ea1n ph\u1ea3i ng\u01b0ng ngay n\u1ed9i dung cu\u1ed9c n\u00f3i chuy\u1ec7n v\u1edbi ng\u01b0\u1eddi c\u00f9ng ph\u00f2ng tr\u01b0\u1edbc khi nh\u1ea5c m\u00e1y. \u0110\u1eebng \u0111\u1ec3 ng\u01b0\u1eddi nghe ph\u00e1t hi\u1ec7n \u0111o\u1ea1n cu\u1ed1i c\u1ee7a c\u00e2u chuy\u1ec7n tr\u01b0\u1edbc khi h\u1ecd nghe B\u1ea1n A l\u00f4, kh\u00e1ch s\u1ebd cho r\u1eb1ng h\u1ecd \u0111\u00e3 g\u1ecdi \u0111i\u1ec7n v\u00e0o m\u1ed9t l\u00fac kh\u00f4ng ph\u00f9 h\u1ee3p.<\/p>\n<p>B\u1ea1n ph\u1ea3i th\u1ec3 hi\u1ec7n tr\u1ea1ng th\u00e1i vui v\u1ebb, s\u1eb5n s\u00e0ng gi\u00fap \u0111\u1ee1 v\u00e0 gi\u1ecdng n\u00f3i th\u00e2n thi\u1ec7n.<\/p>\n<p>N\u1ebfu nghe kh\u00f4ng r\u00f5, B\u1ea1n \u0111\u1eebng ng\u1ea1i khi y\u00eau c\u1ea7u ng\u01b0\u1eddi g\u1ecdi n\u00f3i ch\u1eadm l\u1ea1i ho\u1eb7c xin ph\u00e1t \u00e2m r\u00f5 h\u01a1n.<\/p>\n<p>Khi nghe c\u1ee7a t\u00ean ng\u01b0\u1eddi n\u01b0\u1edbc ngo\u00e0i, t\u1ed1t nh\u1ea5t B\u1ea1n n\u00ean nh\u1edd h\u1ecd \u0111\u00e1nh v\u1ea7n ch\u1eadm r\u00e3i \u0111\u1ec3 ghi l\u1ea1i cho ch\u00ednh x\u00e1c. V\u00ed d\u1ee5 nh\u01b0:<\/p>\n<p>-\u201cI\u2019m sorry. Could you spell in for me please?\u201d<\/p>\n<p>-\u201cXin l\u1ed7i, l\u00e0m \u01a1n \u0111\u00e1nh v\u1ea7n gi\u00f9m t\u00f4i!\u201d<\/p>\n<p>Khi ti\u1ebfp \u0111i\u1ec7n tho\u1ea1i c\u1ee7a ng\u01b0\u1eddi n\u00f3i ti\u1ebfng Anh, B\u1ea1n ph\u1ea3i th\u1ee7 s\u1eb5n m\u1ed9t s\u1ed1 c\u00e2u thu\u1ed9c l\u00f2ng d\u01b0\u1edbi \u0111\u00e2y \u0111\u1ec3 \u1ee9ng bi\u1ebfn:<\/p>\n<p>-\u201cI\u2019m sorry, I don\u2019t understand what you mean. Could you speak slowly please?\u201d<\/p>\n<p>-\u201cXin l\u1ed7i, t\u00f4i kh\u00f4ng hi\u1ec3u \u0111i\u1ec1u \u00f4ng n\u00f3i. Xin l\u00e0m \u01a1n n\u00f3i ch\u1eadm l\u1ea1i.\u201d<\/p>\n<p>\u2013 I didnt catch what you said. Will you repeat that?<\/p>\n<p>-\u201cT\u00f4i kh\u00f4ng nghe k\u1ecbp \u00f4ng n\u00f3i. L\u00e0m \u01a1n n\u00f3i l\u1ea1i nh\u00e9\u201d.<\/p>\n<p>-\u201cExcuse me, could you speak slowly please?\u201d<\/p>\n<p>\u2013 \u201cXin l\u1ed7i vui l\u00f2ng n\u00f3i ch\u1eadm l\u1ea1i.\u201d<\/p>\n<p>N\u1ebfu c\u00e2u n\u00f3i qu\u00e1 d\u00e0i ho\u1eb7c c\u00f3 nhi\u1ec1u \u1ea9n \u00fd khi\u1ebfn B\u1ea1n kh\u00f4ng hi\u1ec3u r\u00f5, c\u1ea7n y\u00eau c\u1ea7u ng\u01b0\u1eddi g\u1ecdi nh\u1eafc l\u1ea1i ho\u1eb7c n\u00f3i r\u00f5 \u00fd h\u01a1n.<\/p>\n<p>N\u1ebfu khi \u0111ang n\u00f3i chuy\u1ec7n c\u00f3 nh\u1eefng ti\u1ebfng \u1ed3n \u0111\u1ed9t xu\u1ea5t (nh\u01b0 ti\u1ebfng \u0111\u00f3ng \u0111inh, ti\u1ebfng \u0111\u1ed9ng c\u01a1 do c\u00e1c b\u1ed9 ph\u1eadn s\u1eeda ch\u1eefa), B\u1ea1n n\u00ean xin l\u1ed7i v\u00e0 gi\u1ea3i th\u00edch cho ng\u01b0\u1eddi g\u1ecdi \u0111\u01b0\u1ee3c r\u00f5.<\/p>\n<p><strong>K\u1ebeT TH\u00daC CU\u1ed8C G\u1eccI<\/strong><\/p>\n<p>Ng\u01b0\u1eddi th\u01b0 k\u00fd c\u1ea7n ph\u1ea3i bi\u1ebft k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1, \u0111\u1eebng bao gi\u1edd c\u00fap m\u00e1y \u0111\u1ed9t ng\u1ed9t. C\u00e1c c\u00e2u k\u1ebft th\u00fac d\u1ec5 th\u01b0\u01a1ng bao gi\u1edd c\u0169ng t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u1ed1t cho ng\u01b0\u1eddi g\u1ecdi.<\/p>\n<p>N\u1ebfu B\u1ea1n l\u00e0 ng\u01b0\u1eddi b\u00e1n h\u00e0ng c\u1ee7a c\u00f4ng ty, \u0111\u1eebng bao gi\u1edd k\u1ebft th\u00fac cu\u1ed9c g\u1ecdi tr\u01b0\u1edbc ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n. Khi c\u1ea3m th\u1ea5y n\u1ed9i dung cu\u1ed9c \u0111i\u1ec7n \u0111\u00e0m \u0111\u00e3 c\u1ea1n. H\u00e3y d\u00f9ng nh\u1eefng c\u00e2u l\u1ecbch s\u1ef1 \u0111\u1ec3 g\u1ee3i \u00fd:<\/p>\n<p>* Th\u01b0a \u00d4ng, \u00d4ng c\u00f3 c\u1ea7n t\u00f4i gi\u00fap g\u00ec n\u1eefa kh\u00f4ng?<\/p>\n<p>\u2013 Whatelse can I do for you, sir?<\/p>\n<p>* B\u00e0 c\u00f3 th\u1ec3 g\u1ecdi l\u1ea1i cho t\u00f4i b\u1ea5t c\u1ee9 l\u00fac n\u00e0o.<\/p>\n<p>\u2013 Please call me anytime for further information.<\/p>\n<p>H\u00e3y s\u1eed d\u1ee5ng nh\u1eefng c\u00e2u ch\u00e0o \u0111\u1ec3 k\u1ebft th\u00fac:<\/p>\n<p>\u201cC\u00e1m \u01a1n \u00f4ng (b\u00e0) nhi\u1ec1u, xin ch\u00e0o. \u201d<\/p>\n<p>\u2013 Thank you for your time. Bye for now.<\/p>\n<p>* T\u1ea1m bi\u1ec7t \u00d4ng (B\u00e0). Xin ch\u00fac \u00d4ng B\u00e0 m\u1ed9t ng\u00e0y l\u00e0nh.<\/p>\n<p>-Good \u2013 bye! Have a nice day!<\/p>\n<p>* C\u1ea3m \u01a1n Qu\u00ed v\u1ecb \u0111\u00e3 g\u1ecdi cho C\u00f4ng ty ch\u00fang t\u00f4i. Xin Ch\u00e0o.<\/p>\n<p>-Thank you for your calling. Good \u2013 bye!<\/p>\n<p>* C\u1ea3m \u01a1n \u0111\u00e3 g\u1ecdi cho ch\u00fang t\u00f4i. Ch\u00fac m\u1ed9t ng\u00e0y l\u00e0nh\u201d<\/p>\n<p>-Thank you for your calling. Have a nice day!<\/p>\n<p>Kh\u00e1ch h\u00e0ng sau khi c\u00fap m\u00e1y s\u1ebd c\u00f3 c\u1ea3m t\u00ecnh v\u1edbi B\u1ea1n v\u00ed B\u1ea1n qu\u00e1 d\u1ec5 th\u01b0\u01a1ng!<\/p>\n<p>Tuy\u1ec7t \u0111\u1ed1i tr\u00e1nh nh\u1eefng th\u00f3i quen x\u1ea5u:<\/p>\n<p>\u2013 B\u00ecnh ph\u1ea9m ng\u01b0\u1eddi \u0111\u1ed1i tho\u1ea1i ngay khi c\u00fap m\u00e1y. V\u1eeba h\u1ea1 tay xu\u1ed1ng \u0111\u1ec3 g\u00e1c m\u00e1y, c\u00f4 th\u01b0 k\u00fd \u0111\u00e3 v\u1ed9i bu\u00f4ng m\u1ed9t c\u00e2u \u0111\u1ea1i lo\u1ea1i nh\u01b0: \u201cTh\u1eb1ng cha nhi\u1ec1u chuy\u1ec7n!\u201d \u201cX\u00ec. Tho\u00e1t n\u1ee3 con m\u1eb9 n\u00f3i dai\u201d (?).<\/p>\n<p>B\u1ea1n n\u00ean nh\u1edb r\u1eb1ng, ng\u01b0\u1eddi \u1edf \u0111\u1ea7u d\u00e2y b\u00ean kia c\u00f3 th\u1ec3 v\u1eabn c\u00f2n online v\u00e0 v\u1eabn c\u00f3 th\u1ec3 nghe \u0111\u01b0\u1ee3c nh\u1eefng c\u00e2u cu\u1ed1i c\u00f9ng \u0111\u00f3 c\u1ee7a b\u1ea1n v\u00e0 B\u1ea1n \u0111\u00e3 l\u00e0m h\u1ecfng n\u1ed7 l\u1ef1c trong giao ti\u1ebfp tr\u01b0\u1edbc \u0111\u00f3. V\u1ea3 l\u1ea1i n\u1ebfu B\u1ea1n kh\u00f4ng th\u1ef1c s\u1ef1 y\u00eau m\u1ebfn c\u00f4ng vi\u1ec7c giao ti\u1ebfp th\u00ec \u0111\u1eebng nh\u1eadn l\u1eddi c\u00f4ng vi\u1ec7c ti\u1ebfp t\u00e2n, tr\u1ef1c \u0111i\u1ec7n tho\u1ea1i, th\u1eadm ch\u00ed kh\u00f4ng n\u00ean l\u00e0m th\u01b0 k\u00fd!!! Ngo\u00e0i ra, cho d\u00f9 B\u1ea1n \u0111\u00e3 ch\u1eafc ch\u1eafn l\u00e0 \u0111\u00e3 g\u00e1c m\u00e1y, nh\u1eefng l\u1eddi b\u00ecnh ph\u1ea9m c\u1ee7a B\u1ea1n c\u00f3 th\u1ec3 l\u1ecdt v\u00e0o tai c\u00e1c \u0111\u1ed3ng nghi\u1ec7p, th\u1eadm ch\u00ed nh\u1eefng kh\u00e1ch \u0111ang ng\u1ed3i ch\u1edd trong ph\u00f2ng kh\u00e1ch. H\u1ecd s\u1ebd ngh\u0129 g\u00ec v\u1ec1 B\u1ea1n? Ch\u01b0a k\u1ec3, c\u00e2u chuy\u1ec7n s\u1ebd \u0111\u1ebfn m\u1ed9t l\u00fac n\u00e0o \u0111\u00f3 \u0111\u1ebfn tai ng\u01b0\u1eddi m\u00e0 B\u1ea1n b\u00ecnh ph\u1ea9m, n\u00f3 s\u1ebd g\u00e2y h\u1ea1i \u0111\u1ebfn con \u0111\u01b0\u1eddng c\u00f4ng danh c\u1ee7a B\u1ea1n \u0111\u1ea5y.<\/p>\n<p>\u2013 \u0110\u1eebng \u0111\u01b0a c\u1ea3m x\u00fac c\u1ee7a ch\u00ednh B\u1ea1n v\u00e0o cu\u1ed9c \u0111\u1ed1i tho\u1ea1i. N\u00ean nh\u1edb r\u1eb1ng B\u1ea1n \u0111ang l\u00e0m vi\u1ec7c cho c\u00f4ng ty v\u00e0 lu\u00f4n lu\u00f4n nh\u1edb r\u1eb1ng cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i c\u1ee7a B\u1ea1n c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn t\u00ecnh h\u00ecnh ho\u1ea1t \u0111\u1ed9ng v\u00e0 doanh thu c\u1ee7a C\u00f4ng ty.<\/p>\n<p>M\u1ed9t c\u00f4 th\u01b0 k\u00fd d\u1ec5 m\u1ebfn v\u00e0 nhi\u1ec7t t\u00ecnh s\u1ebd gi\u00fap kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng c\u00f3 c\u1ea3m t\u00ecnh v\u1edbi C\u00f4ng ty v\u00e0 ng\u01b0\u1ee3c l\u1ea1i m\u1ed9t c\u00f4 th\u01b0 k\u00fd g\u1eaft g\u1ecfng, x\u1ea5u t\u00ednh s\u1ebd \u0111u\u1ed5i nh\u1eefng ng\u01b0\u1eddi kh\u00e1ch \u0111\u00f3 \u0111i. Cho d\u00f9 ng\u01b0\u1eddi kh\u00e1ch h\u00e0ng c\u00f3 d\u1ec5 gh\u00e9t \u0111\u1ebfn c\u1ee1 n\u00e0o, b\u1ea1n c\u0169ng n\u00ean nh\u1edb \u0111\u00f3 l\u00e0 c\u00f4ng vi\u1ec7c v\u00e0 B\u1ea1n \u0111ang th\u1ef1c thi m\u1ed9t t\u00e1c v\u1ee5 m\u00e0 B\u1ea1n \u0111\u1ef1\u01a1c tr\u1ea3 l\u01b0\u01a1ng. N\u1ebfu c\u1ea3m th\u1ea5y b\u1ecb x\u00fac ph\u1ea1m trong khi th\u1ef1c hi\u1ec7n giao ti\u1ebfp, B\u1ea1n n\u00ean ch\u1ecdn ngh\u1ec1 kh\u00e1c.<\/p>\n<p>\u2013 G\u00e1c m\u00e1y tr\u01b0\u1edbc. N\u1ebfu kh\u00e1ch l\u00e0 ng\u01b0\u1eddi g\u1ecdi \u0111\u1ebfn, h\u00e3y \u0111\u1ec3 h\u1ecd g\u00e1c m\u00e1y tr\u01b0\u1edbc. N\u1ebfu B\u1ea1n l\u00e0m vi\u1ec7c n\u00e0y, k\u00e1hch h\u00e0ng s\u1ebd c\u00f3 c\u1ea3m gi\u00e1c x\u00fac ph\u1ea1m l\u00e0 C\u00f4ng ty c\u1ee7a B\u1ea1n kh\u00f4ng c\u1ea7n h\u1ecd.<\/p>\n<p>Nh\u01b0 \u0111\u00e3 n\u00f3i \u1edf tr\u00ean, B\u1ea1n ph\u1ea3i y\u00eau c\u00f4ng vi\u1ec7c giao ti\u1ebfp khi nh\u1eadn c\u00f4ng vi\u1ec7c n\u00e0y v\u00e0 ph\u1ea3i h\u1ecdc c\u00e1ch k\u1ebft th\u00fac cu\u1ed9c \u0111i\u1ec7n \u0111\u00e0m b\u1eb1ng c\u00e1ch th\u1ee9c l\u1ecbch s\u1ef1 nh\u01b0 tr\u00ean.<\/p>\n<p><strong>\u00a0 \u201cM\u1ecdi ng\u01b0\u1eddi th\u00e0nh c\u00f4ng hay th\u1ea5t b\u1ea1i \u0111\u1ec1u do giao ti\u1ebfp m\u00e0 th\u00e0nh\u201d<\/strong><\/p>\n<p style=\"text-align: right;\">(S\u01b0u t\u1ea7m)<\/p>\n<p><span class=\"_5mfr _47e3\"><img loading=\"lazy\" decoding=\"async\" class=\"img\" src=\"https:\/\/static.xx.fbcdn.net\/images\/emoji.php\/v9\/f8\/1\/16\/1f3da.png\" alt=\"\" width=\"16\" height=\"16\" \/><span class=\"_7oe\">\ufe0f<\/span><\/span>\u00a0Kh\u00f3a h\u1ecdc\u00a0K\u1ef8 N\u0102NG\u00a0G\u1eccI \u0110I\u1ec6N THO\u1ea0I\u00a0c\u1ee7a Vi\u1ec7n MasterSkills \u0111\u1ea3m b\u1ea3o \u0111em \u0111\u1ebfn cho b\u1ea1n m\u1ed9t ch\u1ea5t l\u01b0\u1ee3ng \u0111\u00e0o t\u1ea1o hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/p>\n<p>Tham kh\u1ea3o chi ti\u1ebft h\u01a1n t\u1ea1i :<a href=\"https:\/\/masterskills.org\/Job_interview-skills-training.htm\">\u00a0https:\/\/masterskills.org\/Telephone-skills-training.htm<\/a><\/p>\n<p>&#8212;&#8212;&#8212;&#8212;&#8212;&#8212; ** &#8212;&#8212;&#8212;&#8212;&#8212;&#8211;<br \/>\n<span class=\"_5mfr _47e3\"><span class=\"_7oe\">&#x1f449;<\/span><\/span>\u00a0H\u1ecdc vi\u1ec7n Masterskills Vietnam\u00a0<span class=\"_5mfr _47e3\"><span class=\"_7oe\">&#x1f448;<\/span><\/span><br \/>\n<span class=\"_5mfr _47e3\"><img loading=\"lazy\" decoding=\"async\" class=\"img\" src=\"https:\/\/static.xx.fbcdn.net\/images\/emoji.php\/v9\/f79\/1\/16\/1f3e3.png\" alt=\"\" width=\"16\" height=\"16\" \/><\/span>\u00a0V\u0103n ph\u00f2ng: L\u1ea7u 9, T\u00f2a nh\u00e0 Vietcomreal, 68 Nguy\u1ec5n Hu\u1ec7, Ph\u01b0\u1eddng B\u1ebfn Ngh\u00e9, Qu\u1eadn 1, Tp.HCM<br \/>\n<span class=\"_5mfr _47e3\"><img loading=\"lazy\" decoding=\"async\" class=\"img\" src=\"https:\/\/static.xx.fbcdn.net\/images\/emoji.php\/v9\/faa\/1\/16\/1f552.png\" alt=\"\" width=\"16\" height=\"16\" \/><\/span>\u00a0Th\u1eddi gian l\u00e0m vi\u1ec7c: T\u1eeb 8h30 ~ 17h00 (T\u1eeb Th\u1ee9 hai \u0111\u1ebfn Th\u1ee9 s\u00e1u)<br \/>\n<span class=\"_5mfr _47e3\"><img loading=\"lazy\" decoding=\"async\" class=\"img\" src=\"https:\/\/static.xx.fbcdn.net\/images\/emoji.php\/v9\/f79\/1\/16\/1f3e3.png\" alt=\"\" width=\"16\" height=\"16\" \/><\/span>\u00a0H\u1ecdc t\u1ea1i Tp.HCM: T\u1ea7ng 2, T\u00f2a nh\u00e0 TS Building, S\u1ed1 17, \u0110\u01b0\u1eddng s\u1ed1 2, C\u01b0 x\u00e1 \u0110\u00f4 Th\u00e0nh, P.4, Q.3, Tp.HCM<br \/>\n<span class=\"_5mfr _47e3\"><img loading=\"lazy\" decoding=\"async\" class=\"img\" src=\"https:\/\/static.xx.fbcdn.net\/images\/emoji.php\/v9\/f79\/1\/16\/1f3e3.png\" alt=\"\" width=\"16\" height=\"16\" \/><\/span>\u00a0H\u1ecdc t\u1ea1i H\u00e0 n\u1ed9i: T\u1ea7ng 7, Trung T\u00e2m TM V\u00e2n H\u1ed3, S\u1ed1 51, L\u00ea \u0110\u1ea1i H\u00e0nh, Q.Hai B\u00e0 Tr\u01b0ng, Tp.H\u00e0 N\u1ed9i<br \/>\n<span class=\"_5mfr _47e3\"><img loading=\"lazy\" decoding=\"async\" class=\"img\" src=\"https:\/\/static.xx.fbcdn.net\/images\/emoji.php\/v9\/f4d\/1\/16\/1f4de.png\" alt=\"\" width=\"16\" height=\"16\" \/><\/span>\u00a0Tel.(028) 22 194 047<br \/>\n<span class=\"_5mfr _47e3\"><img loading=\"lazy\" decoding=\"async\" class=\"img\" src=\"https:\/\/static.xx.fbcdn.net\/images\/emoji.php\/v9\/fbe\/1\/16\/1f4e7.png\" alt=\"\" width=\"16\" height=\"16\" \/><\/span>\u00a0Email:info@masterskills.org<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>H\u1ea7u h\u1ebft trong ch\u00fang ta ai c\u0169ng \u0111\u00e3 t\u1eebng tr\u1ea3i qua nh\u1eefng cu\u1ed9c g\u1ecdi t\u1ea1o n\u00ean c\u1ea3m gi\u00e1c b\u1ef1c b\u1ed9i hay n\u1ea3n ch\u00ed. B\u1ea1n c\u00f3 bi\u1ebft \u0111\u00f3 \u0111a ph\u1ea7n l\u00e0 do thi\u1ebfu hi\u1ec3u bi\u1ebft v\u1ec1 c\u00e1ch giao ti\u1ebfp tr\u00ean \u0111i\u1ec7n tho\u1ea1i? Nh\u1eefng ch\u1ec9 d\u1eabn sau \u0111\u00e2y s\u1ebd cho th\u1ea5y nh\u1eefng nghi th\u1ee9c ch\u00fang ta n\u00ean [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[158],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/2006"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=2006"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/2006\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=2006"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=2006"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=2006"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}