{"id":2015,"date":"2023-11-29T23:16:13","date_gmt":"2023-11-29T23:16:13","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=2015"},"modified":"2023-11-30T04:24:52","modified_gmt":"2023-11-30T04:24:52","slug":"7-buoc-huan-luyen-nhan-vien-hieu-qua","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/7-buoc-huan-luyen-nhan-vien-hieu-qua.html","title":{"rendered":"7 B\u01b0\u1edbc Hu\u1ea5n Luy\u1ec7n Nh\u00e2n Vi\u00ean Hi\u1ec7u Qu\u1ea3"},"content":{"rendered":"

Nhi\u1ec1u nh\u00e0 tuy\u1ec3n d\u1ee5ng ch\u1ec9 \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean qua b\u00e1o c\u00e1o n\u0103ng l\u1ef1c h\u00e0ng n\u0103m. Tuy nhi\u00ean, vi\u1ec7c \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean m\u1ed7i n\u0103m m\u1ed9t l\u1ea7n kh\u00f4ng \u0111\u1ee7 \u0111\u1ec3 theo d\u00f5i ch\u1ea5t l\u01b0\u1ee3ng l\u00e0m vi\u1ec7c c\u0169ng nh\u01b0 c\u1ea3i thi\u1ec7n n\u0103ng l\u1ef1c l\u00e0m vi\u1ec7c v\u00e0 k\u1ecbp th\u1eddi n\u00e2ng cao k\u1ef9 n\u0103ng cho nh\u00e2n vi\u00ean. Vi\u1ec7c \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c nh\u00e2n vi\u00ean<\/a><\/span> n\u1ebfu kh\u00f4ng \u0111i k\u00e8m v\u1edbi \u0111\u00e0o t\u1ea1o, hu\u1ea5n luy\u1ec7n th\u00ec c\u0169ng kh\u00f4ng c\u00f3 \u00fd ngh\u0129a \u0111\u1ed1i v\u1edbi vi\u1ec7c c\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c chung.<\/strong><\/p>\n

Th\u00f4ng qua qu\u00e1 tr\u00ecnh \u0111\u00e0o t\u1ea1o, hu\u1ea5n luy\u1ec7n, ch\u1ee7 doanh nghi\u1ec7p t\u1ea1o \u0111i\u1ec1u ki\u1ec7n cho nh\u00e2n vi\u00ean ph\u00e1t tri\u1ec3n th\u00eam c\u00e1c ki\u1ebfn th\u1ee9c v\u00e0 k\u1ef9 n\u0103ng m\u1edbi, t\u1eeb \u0111\u00f3 n\u00e2ng cao n\u0103ng su\u1ea5t lao \u0111\u1ed9ng. B\u00ean c\u1ea1nh \u0111\u00f3, ph\u1ea3n h\u1ed3i, t\u01b0 v\u1ea5n v\u00e0 \u0111\u1ecbnh h\u01b0\u1edbng l\u00e0 nh\u1eefng vi\u1ec7c m\u00e0 c\u00e1c tr\u01b0\u1edfng b\u1ed9 ph\u1eadn, tr\u01b0\u1edfng nh\u00f3m c\u1ea7n th\u1ef1c hi\u1ec7n th\u01b0\u1eddng xuy\u00ean \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ed7i nh\u00e2n vi\u00ean n\u1eafm \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau, y\u00eau c\u1ea7u v\u00e0 qui tr\u00ecnh l\u00e0m vi\u1ec7c.<\/p>\n

Sau \u0111\u00e2y l\u00e0 7 b\u01b0\u1edbc gi\u00fap nh\u00e0 qu\u1ea3n l\u00fd t\u1ea1o m\u00f4i tr\u01b0\u1eddng \u0111\u00e0o tao, hu\u1ea5n luy\u1ec7n t\u00edch c\u1ef1c cho nh\u00e2n vi\u00ean.<\/span><\/a><\/p>\n

B\u01b0\u1edbc 1: X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 d\u1ef1a tr\u00ean s\u1ef1 tin t\u01b0\u1edfng l\u1eabn nhau<\/strong><\/p>\n

B\u01b0\u1edbc \u0111\u1ea7u ti\u00ean quy\u1ebft \u0111\u1ecbnh th\u00e0nh c\u00f4ng cho qu\u00e1 tr\u00ecnh \u0111\u00e0o t\u1ea1o l\u00e0 x\u00e2y d\u1ef1ng s\u1ef1 t\u00f4n tr\u1ecdng, tin t\u01b0\u1edfng gi\u1eefa c\u1ea5p tr\u00ean v\u00e0 nh\u00e2n vi\u00ean. \u0110\u00e2y kh\u00f4ng ph\u1ea3i l\u00e0 c\u00e1c kh\u00f3a h\u1ecdc ng\u1eafn ng\u00e0y v\u1edbi gi\u1ea3ng vi\u00ean thu\u00ea ngo\u00e0i m\u00e0 l\u00e0 qu\u00e1 tr\u00ecnh \u0111i\u1ec1u ch\u1ec9nh, h\u1ecdc h\u1ecfi l\u00e2u d\u00e0i l\u1eabn nhau gi\u1eefa c\u1ea3 hai ph\u00eda. N\u1ebfu kh\u00f4ng x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c m\u1ed1i quan h\u1ec7 n\u00e0y, vi\u1ec7c \u0111\u00e0o t\u1ea1o kh\u00f3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 nh\u01b0 \u00fd.<\/p>\n

B\u01b0\u1edbc 2: X\u00e1c \u0111\u1ecbnh m\u1ee5c ti\u00eau v\u00e0 l\u00fd do \u0111\u00e0o t\u1ea1o<\/strong><\/p>\n

Tr\u01b0\u1edbc khi t\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i \u0111\u00e0o t\u1ea1o, \u0111i\u1ec1u quan tr\u1ecdng m\u00e0 m\u1ed9t nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n l\u00e0m l\u00e0 \u0111\u01b0a ra m\u1ee5c ti\u00eau c\u0169ng nh\u01b0 l\u00fd do t\u00edch c\u1ef1c c\u1ee7a kh\u00f3a \u0111\u00e0o t\u1ea1o. Kh\u00f4ng n\u00ean \u0111\u01b0a ra nh\u1eefng l\u00fd do nh\u01b0 : g\u1ea7n \u0111\u00e2y doanh s\u1ed1 b\u00e1n h\u00e0ng qu\u00e1 k\u00e9m, k\u1ef7 lu\u1eadt l\u00e0m vi\u1ec7c l\u1ecfng l\u1ebbo, n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c th\u1ea5p (d\u00f9 \u0111\u00e2y l\u00e0 t\u00ecnh tr\u1ea1ng th\u1ef1c t\u1ebf). \u0110\u1ec3 nh\u00e2n vi\u00ean bi\u1ebft tr\u01b0\u1edbc l\u00fd do n\u1eb7ng n\u1ec1 s\u1ebd khi\u1ebfn bu\u1ed5i h\u1ecdc k\u00e9m hi\u1ec7u qu\u1ea3, nh\u00e2n vi\u00ean xu\u1ed1ng tinh th\u1ea7n, kh\u00f4ng th\u1ec3 t\u1eadp trung ti\u1ebfp thu ki\u1ebfn th\u1ee9c c\u0169ng nh\u01b0 l\u00e0m vi\u1ec7c thi\u1ebfu hi\u1ec7u qu\u1ea3 torng nh\u1eefng ng\u00e0y tr\u01b0\u1edbc \u0111\u00f3. Nh\u1eefng chi ti\u1ebft c\u1ee5 th\u1ec3 c\u1ee7a v\u1ea5n \u0111\u1ec1, c\u1ea5p tr\u00ean v\u00e0 nh\u00e2n vi\u00ean s\u1ebd c\u00f9ng trao \u0111\u1ed5i th\u1eb3ng th\u1eafn trong bu\u1ed5i h\u1ecdc.<\/p>\n

B\u01b0\u1edbc 3: Th\u1ecfa thu\u1eadn v\u1ec1 nh\u1eefng h\u00e0nh vi th\u00edch h\u1ee3p, kh\u00f4ng th\u00edch h\u1ee3p, h\u1eadu qu\u1ea3 v\u00e0 m\u1ee5c ti\u00eau<\/strong><\/p>\n

C\u00f3 l\u1ebd b\u01b0\u1edbc quan tr\u1ecdng nh\u1ea5t trong qu\u00e1 tr\u00ecnh hu\u1ea5n luy\u1ec7n <\/a><\/span>l\u00e0 thuy\u1ebft ph\u1ee5c \u0111\u01b0\u1ee3c nh\u00e2n vi\u00ean ch\u1ea5p nh\u1eadn r\u1eb1ng \u0111ang nh\u1eefng v\u1ea5n \u0111\u1ec1 nh\u1ea5t \u0111\u1ecbnh t\u1ed3n t\u1ea1i trong c\u00f4ng vi\u1ec7c.Tr\u00e1nh \u0111\u1ec1 c\u1eadp th\u1eb3ng \u0111\u1ebfn c\u00e1c v\u1ea5n \u0111\u1ec1 trong c\u00f4ng vi\u1ec7c v\u00ec cho r\u1eb1ng nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 t\u1ef1 nh\u1eadn ra l\u00e0 sai l\u1ea7m \u0111i\u1ec3n h\u00ecnh c\u1ee7a ng\u01b0\u1eddi qu\u1ea3n l\u00fd. L\u01b0u \u00fd l\u00e0 \u0111\u1ec1 c\u1eadp th\u1eb3ng v\u00e0o v\u1ea5n \u0111\u1ec1 kh\u00f4ng ph\u1ea3i l\u00e0 ch\u1ec9 tr\u00edch. Vai tr\u00f2 ch\u00ednh c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd l\u00e0 h\u01b0\u1edbng d\u1eabn nh\u00e2n vi\u00ean v\u00e0 c\u1ea3i thi\u1ec7n n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c, kh\u00f4ng ph\u1ea3i l\u00e0 b\u1eaft l\u1ed7i v\u00e0 x\u1eed ph\u1ea1t.<\/p>\n

\u0110\u1ec3 thuy\u1ebft ph\u1ee5c m\u1ed9t nh\u00e2n vi\u00ean ch\u1ea5p nh\u1eadn v\u1ea5n \u0111\u1ec1 \u0111ang t\u1ed3n t\u1ea1i, ng\u01b0\u1eddi qu\u1ea3n l\u00fd ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh b\u1ea3n ch\u1ea5t c\u1ee7a v\u1ea5n \u0111\u1ec1 v\u00e0 gi\u00fap nh\u00e2n vi\u00ean hi\u1ec3u \u0111\u01b0\u1ee3c h\u1eadu qu\u1ea3 c\u1ee7a vi\u1ec7c kh\u00f4ng thay \u0111\u1ed5i h\u00e0nh vi. \u0110\u1ec3 gi\u00fap nh\u00e2n vi\u00ean n\u1eafm \u0111\u01b0\u1ee3c c\u00e1c v\u1ea5n \u0111\u1ec1 n\u00e0y, nh\u00e0 qu\u1ea3n l\u00fd ph\u1ea3i x\u00e1c \u0111\u1ecbnh h\u00e0nh \u0111\u1ed9ng v\u00e0 l\u00e0m r\u00f5 c\u00e1c h\u1eadu qu\u1ea3.<\/p>\n

L\u00e0m r\u00f5 c\u00e1c h\u00e0nh \u0111\u1ed9ng:<\/strong><\/p>\n

    \n
  1. Tr\u00edch d\u1eabn c\u00e1c v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 li\u00ean quan \u0111\u1ebfn v\u1ea5n \u0111\u1ec1 \u0111ang t\u1ed3n t\u1ea1i.
    \n2. L\u00e0m r\u00f5 y\u00eau c\u1ea7u, m\u1ee5c ti\u00eau m\u00e0 nh\u00e0 qu\u1ea3n l\u00fd mu\u1ed1n nh\u00e2n vi\u00ean \u0111\u1ea1t \u0111\u01b0\u1ee3c trong t\u00ecnh hu\u1ed1ng \u0111\u00f3.
    \n3. Y\u00eau c\u1ea7u nh\u00e2n vi\u00ean \u0111\u01b0a ra th\u1ecfa thu\u1eadn v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y.<\/li>\n<\/ol>\n

    L\u00e0m r\u00f5 h\u1eadu qu\u1ea3:<\/strong><\/p>\n

      \n
    1. Y\u00eau c\u1ea7u nh\u00e2n vi\u00ean \u0111\u01b0a ra \u00fd ki\u1ebfn ri\u00eang v\u1ec1 c\u00e1c h\u1eadu qu\u1ea3 c\u00e1c v\u1ea5n \u0111\u1ec1 t\u1ed3n t\u1ea1i g\u00e2y n\u00ean.
      \n2. Y\u00eau c\u1ea7u nh\u00e2n vi\u00ean \u0111\u01b0a ra th\u1ecfa thu\u1eadn v\u1ec1 v\u1ea5n \u0111\u1ec1 n\u00e0y.<\/li>\n<\/ol>\n

      B\u01b0\u1edbc 4: \u0110\u01b0a ra c\u00e1c ph\u01b0\u01a1ng \u00e1n thay th\u1ebf<\/strong><\/p>\n

      Sau khi \u0111\u00e3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 c\u0169ng nh\u01b0 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u1ec1 m\u1ee5c ti\u00eau, b\u01b0\u1edbc ti\u1ebfp theo l\u00e0 khuy\u1ebfn kh\u00edch nh\u00e2n vi\u00ean t\u1ef1 \u0111\u01b0a ra c\u00e1c gi\u1ea3i ph\u00e1p kh\u00e1c nhau \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1. Nh\u00e0 qu\u1ea3n l\u00fd kh\u00f4ng n\u00ean xen ngang v\u1edbi c\u00e1c \u00fd t\u01b0\u1edfng c\u1ee7a m\u00ecnh. H\u00e3y \u0111\u1ec3 nh\u00e2n vi\u00ean ch\u1ee7 \u0111\u1ed9ng s\u00e1ng t\u1ea1o v\u00e0 c\u00f3 \u00fd ki\u1ebfn g\u00f3p \u00fd sau c\u00f9ng. H\u01b0\u1edbng nh\u00e2n vi\u00ean \u0111\u01b0a ra c\u00e1c gi\u00e1p ph\u00e1p c\u1ee5 th\u1ec3 cho t\u1eebng v\u1ea5n \u0111\u1ec1, kh\u00f4ng \u0111\u01b0a ra gi\u1ea3i ph\u00e1p chung chung.
      \nM\u1ee5c ti\u00eau cu\u1ed1i c\u00f9ng c\u1ee7a b\u01b0\u1edbc n\u00e0y kh\u00f4ng ph\u1ea3i l\u00e0 \u0111\u1ec3 ch\u1ecdn ra m\u1ed9t gi\u1ea3i ph\u00e1p thay th\u1ebf m\u00e0 \u0111\u1ec3 t\u1ed1i \u0111a h\u00f3a s\u1ed1 l\u01b0\u1ee3ng c\u00e1c s\u1ef1 l\u1ef1a ch\u1ecdn, cho ph\u00e9p ng\u01b0\u1eddi lao \u0111\u1ed9ng xem x\u00e9t,th\u1ea3o lu\u1eadn v\u1ec1 \u01b0u \u0111i\u1ec3m v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m c\u1ee7a h\u1ecd. Nh\u00e0 qu\u1ea3n l\u00fd n\u00ean ch\u1ea5p nh\u1eadn g\u1ee3i \u00fd c\u1ee7a nh\u00e2n vi\u00ean, th\u1ea3o lu\u1eadn v\u1ec1 nh\u1eefng l\u1ee3i \u00edch c\u0169ng nh\u01b0 h\u1ea1n ch\u1ebf c\u1ee7a nh\u1eefng g\u1ee3i \u00fd \u0111\u00f3, cung c\u1ea5p th\u00eam c\u00e1c g\u1ee3i \u00fd v\u00e0 y\u00eau c\u1ea7u nh\u00e2n vi\u00ean gi\u1ea3i th\u00edch l\u00e0m th\u1ebf n\u00e0o m\u00e0 nh\u1eefng g\u1ee3i \u00fd n\u00e0y c\u00f3 th\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1.<\/p>\n

      B\u01b0\u1edbc 5: Cam k\u1ebft h\u00e0nh \u0111\u1ed9ng<\/strong><\/p>\n

      \u0110\u00e2y m\u1edbi l\u00e0 l\u00fac nh\u00e0 qu\u1ea3n l\u00fd h\u1ed7 tr\u1ee3 nh\u00e2n vi\u00ean ch\u1ecdn ra m\u1ed9t ph\u01b0\u01a1ng \u00e1n thay th\u1ebf. \u0110\u1ec3 th\u1ef1c hi\u1ec7n b\u01b0\u1edbc n\u00e0y, ng\u01b0\u1eddi qu\u1ea3n l\u00fd ph\u1ea3i c\u00f3 cam k\u1ebft v\u1edbi nh\u00e2n vi\u00ean v\u1ec1 nh\u1eefng vi\u1ec7c c\u1ea7n l\u00e0m khi n\u00e0o n\u00f3 s\u1ebd \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n c\u0169ng nh\u01b0 ho\u00e0n th\u00e0nh. \u0110\u1eebng l\u1ef1a ch\u1ecdn thay nh\u1eadn vi\u00ean m\u00e0 thay v\u00e0o \u0111\u00f3 l\u00e0 th\u00fac \u0111\u1ea9y v\u00e0 h\u1ed7 tr\u1ee3 v\u00e0 khen ng\u1ee3i.<\/p>\n

      B\u01b0\u1edbc 6: Ki\u1ec3m so\u00e1t c\u00e1c l\u1eddi b\u00e0o ch\u1eefa<\/strong><\/p>\n

      Trong qu\u00e1 tr\u00ecnh th\u1ea3o lu\u1eadn c\u0169ng nh\u01b0 hu\u1ea5n luy\u1ec7n, nh\u00e2n vi\u00ean s\u1ebd \u0111\u01b0a ra l\u1eddi b\u00e0o ch\u1eefa, bi\u1ec7n minh cho c\u00e1c h\u00e0nh \u0111\u1ed9ng c\u1ee7a m\u00ecnh. \u0110\u1ec3 tr\u00e1nh cho t\u00ecnh h\u00ecnh tr\u1edf n\u00ean c\u0103ng th\u1eb3ng, h\u00e3y tr\u00ecnh b\u00e0y m\u1ee5c ti\u00eau c\u1ee7a nh\u00e0 qu\u1ea3n l\u00fd khi \u0111\u01b0a ra nh\u1eefng \u0111i\u1ec3m n\u00e0y l\u00e0 \u0111\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c, kh\u00f4ng nh\u1eb1m b\u00e0i x\u00edch c\u00e1 nh\u00e2n v\u00e0 th\u00e1i \u0111\u1ed9 c\u1edfi m\u1edf, th\u1eb3ng th\u1eafn, c\u00f4ng b\u1eb1ng khi \u0111\u01b0a ra c\u00e1c v\u1ea5n \u0111\u1ec1. M\u1eb7t kh\u00e1c, h\u00e3y t\u00edch c\u1ef1c ghi nh\u1eadn l\u1ea1i c\u00e1c \u00fd ki\u1ebfn n\u00e0y, b\u00e0y t\u00f2 s\u1ef1 c\u1ea3m th\u00f4ng v\u00e0 th\u1ea5u hi\u1ec3u \u0111\u1ed1i v\u1edbi h\u00e0nh vi b\u00e0o ch\u1eefa c\u0169ng nh\u01b0 n\u1ed9i dung m\u00e0 nh\u00e2n vi\u00ean \u0111\u1ec1 c\u1eadp t\u1edbi.<\/p>\n

      B\u01b0\u1edbc 7: Ph\u1ea3n h\u1ed3i th\u01b0\u1eddng xuy\u00ean<\/strong><\/p>\n

      Nh\u00e0 qu\u1ea3n l\u00fd ph\u1ea3i hi\u1ec3u \u0111\u01b0\u1ee3c gi\u00e1 tr\u1ecb v\u00e0 t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c ph\u1ea3n h\u1ed3i li\u00ean t\u1ee5c cho nh\u00e2n vi\u00ean, c\u1ea3 nh\u1eefng khen ng\u1ee3i l\u1eabn s\u1eeda l\u1ed7i.
      \nSau \u0111\u00e2y l\u00e0 4 \u0111i\u1ec1u quan tr\u1ecdng c\u1ea7n nh\u1edb khi \u0111\u01b0a ra ph\u1ea3n h\u1ed3i:<\/p>\n

      Th\u00f4ng tin ph\u1ea3n h\u1ed3i n\u00ean<\/strong><\/p>\n

      K\u1ecbp th\u1eddi: Nh\u00e0 qu\u1ea3n l\u00fd c\u1ea7n ph\u1ea3n h\u1ed3i ngay sau khi nh\u00e2n vi\u00ean ho\u00e0n th\u00e0nh nhi\u1ec7m v\u1ee5 v\u00e0 ngay khi nh\u00e0 qu\u1ea3n l\u00fd nh\u1eadn ra m\u1ed9t h\u00e0nh \u0111\u1ed9ng \u0111\u00e1ng khen hay kh\u00f4ng th\u00edch h\u1ee3p t\u1eeb nh\u00e2n vi\u00ean.<\/p>\n