{"id":20766,"date":"2023-12-06T02:02:32","date_gmt":"2023-12-06T02:02:32","guid":{"rendered":"https:\/\/masterskills.org\/blog\/nghe-sales-chia-se-kinh-nghiem-xuong-mau-ve-nghe-ban-hang.html"},"modified":"2023-12-22T04:52:59","modified_gmt":"2023-12-21T21:52:59","slug":"nghe-sales-chia-se-kinh-nghiem-xuong-mau-ve-nghe-ban-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/nghe-sales-chia-se-kinh-nghiem-xuong-mau-ve-nghe-ban-hang.html","title":{"rendered":"Ngh\u1ec1 sales chia s\u1ebb kinh nghi\u1ec7m \u201cx\u01b0\u01a1ng m\u00e1u\u201d v\u1ec1 ngh\u1ec1 b\u00e1n h\u00e0ng"},"content":{"rendered":"
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B\u1ea1n \u0111\u00e3 bao gi\u1edd t\u1ef1 h\u1ecfi \u0111i\u1ec1u g\u00ec l\u00e0m n\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t c\u1ee7a nh\u1eefng nh\u00e2n vi\u00ean kinh doanh gi\u1ecfi nh\u1ea5t v\u00e0 nh\u1eefng ng\u01b0\u1eddi ph\u1ea3i v\u1eadt l\u1ed9n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c 80% doanh s\u1ed1 \u0111\u1ec1 ra? \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 do h\u1ecd bi\u1ebft \u0111i\u1ec1u g\u00ec n\u00ean l\u00e0m v\u00e0 kh\u00f4ng bao gi\u1edd n\u00ean l\u00e0m \u0111\u1ec3 th\u00e0nh c\u00f4ng trong ngh\u1ec1 b\u00e1n h\u00e0ng.<\/p>\n

H\u00e3y c\u00f9ng nghe ng\u01b0\u1eddi trong ngh\u1ec1 chia s\u1ebb v\u1ec1 kinh nghi\u1ec7m x\u01b0\u01a1ng m\u00e1u c\u1ee7a h\u1ecd, thi\u1ebft ngh\u0129 \u0111\u00f3 c\u0169ng l\u00e0 b\u00ed k\u00edp g\u1ed1i \u0111\u1ea7u gi\u01b0\u1eddng m\u00e0 b\u1ea5t c\u1ee9 d\u00e2n sales n\u00e0o c\u0169ng n\u00ean bi\u1ebft.<\/p>\n

L\u00e0m ngh\u1ec1 b\u00e1n h\u00e0ng, h\u00e3y lu\u00f4n tin t\u01b0\u1edfng v\u00e0o b\u1ea3n th\u00e2n v\u00e0 s\u1ea3n ph\u1ea9m m\u00ecnh b\u00e1n ra \u2013 Thanh Hu\u1ef3nh, Sales Executive<\/strong><\/p>\n

\u201cL\u1ea7n \u0111\u1ea7u ti\u00ean k\u00fd \u0111\u01b0\u1ee3c h\u1ee3p \u0111\u1ed3ng v\u1edbi kh\u00e1ch h\u00e0ng, m\u00ecnh nh\u01b0 m\u1eafc v\u00e0o m\u1edb b\u1ed3ng b\u00f4ng v\u00ec c\u00f3 qu\u00e1 nhi\u1ec1u chi ti\u1ebft c\u1ea7n th\u1ea3o lu\u1eadn. V\u1eeba lo l\u1eafng v\u1eeba c\u0103ng th\u1eb3ng \u0111\u1ebfn m\u1ee9c n\u1eb1m m\u01a1 m\u00ecnh c\u0169ng ngh\u0129 v\u1ec1 n\u00f3. V\u1eady m\u00e0 l\u00fac c\u00e1c \u0111i\u1ec1u kho\u1ea3n v\u1eeba \u0111\u01b0\u1ee3c th\u1ecfa thu\u1eadn xong th\u00ec kh\u00e1ch h\u00e0ng l\u1ea1i \u0111\u1ed5i \u00fd. H\u1ecd n\u00f3i r\u1eb1ng c\u00f3 m\u1ed9t c\u00f4ng ty kh\u00e1c ch\u00e0o gi\u00e1 th\u1ea5p h\u01a1n 30% so v\u1edbi gi\u00e1 b\u00ean m\u00ecnh \u0111\u01b0a ra. T\u1ea5t nhi\u00ean \u0111i c\u00f9ng v\u1edbi \u0111\u00f3 l\u00e0 c\u00e2u h\u1ecfi v\u1ec1 nh\u1eefng g\u00ec c\u00f4ng ty m\u00ecnh c\u00f3 th\u1ec3 l\u00e0m n\u1ebfu gi\u1ea3m gi\u00e1 nh\u01b0 b\u00ean \u0111\u1ed1i th\u1ee7. B\u1ecb h\u1eabng nh\u01b0 v\u1ea5p ph\u1ea3i \u1ed5 g\u00e0, m\u00ecnh h\u00edt m\u1ed9t h\u01a1i th\u1eadt s\u00e2u v\u00e0 nh\u1eb9 nh\u00e0ng nh\u1eafc l\u1ea1i c\u00e1c \u0111i\u1ec1u kho\u1ea3n m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1ed3ng \u00fd.<\/p>\n

Trong khi c\u1ea3 b\u00ean m\u00ecnh v\u00e0 \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh \u0111\u1ec1u cung c\u1ea5p c\u00e1c s\u1ea3n ph\u1ea9m m\u00e0 kh\u00e1ch c\u1ea7n, th\u00ec m\u00ecnh t\u1eadp trung v\u00e0o \u0111i\u1ec3m kh\u00e1c bi\u1ec7t n\u1ed5i b\u1eadt c\u1ee7a c\u00f4ng ty m\u00ecnh. M\u00ecnh \u0111\u01b0a ra r\u1ea5t nhi\u1ec1u b\u1eb1ng ch\u1ee9ng cho th\u1ea5y v\u00ec sao h\u1ecd \u0111\u00e3 ch\u1ecdn h\u1ee3p t\u00e1c v\u1edbi c\u00f4ng ty m\u00ecnh t\u1eeb \u0111\u1ea7u v\u00e0 \u0111\u00f3 l\u00e0 s\u1ef1 l\u1ef1a ch\u1ecdn \u0111\u00fang \u0111\u1eafn c\u1ee7a h\u1ecd. May m\u1eafn l\u00e0 kh\u00e1ch h\u00e0ng c\u0169ng th\u1ea5y \u0111\u01b0\u1ee3c r\u1eb1ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a b\u00ean m\u00ecnh th\u00ec h\u1ecd s\u1ebd \u00edt g\u1eb7p r\u1ee7i ro h\u01a1n \u0111i k\u00e8m v\u1edbi nhi\u1ec1u l\u1ee3i \u00edch kh\u00e1c.<\/p>\n

Chi\u1ec1u h\u00f4m \u0111\u00f3, m\u00ecnh \u0111\u00e3 nh\u1eadn \u0111\u01b0\u1ee3c cu\u1ed9c g\u1ecdi th\u00f4ng b\u00e1o r\u1eb1ng h\u1ee3p \u0111\u1ed3ng \u0111\u01b0\u1ee3c k\u00fd \u0111\u00e3 g\u1eedi \u0111\u1ebfn c\u00f4ng ty m\u00ecnh. M\u1ed9t c\u1ea3m gi\u00e1c nh\u1eb9 nh\u00f5m tho\u00e1ng qua v\u00e0 h\u01a1n h\u1ebft l\u00e0 m\u00ecnh th\u1ea5y t\u1ef1 h\u00e0o v\u1ec1 b\u1ea3n th\u00e2n. \u0110\u00f3 l\u00e0 b\u1edfi v\u00ec m\u00ecnh nh\u1eadn ra r\u1eb1ng b\u00e1n gi\u00e1 tr\u1ecb s\u1ea3n ph\u1ea9m \u2013 ch\u1ee9 kh\u00f4ng ph\u1ea3i gi\u1ea3m gi\u00e1 \u2013 l\u00e0 \u0111i\u1ec1u h\u1ebft s\u1ee9c \u0111\u00fang \u0111\u1eafn. Nh\u1eefng ng\u01b0\u1eddi m\u1edbi v\u00e0o ngh\u1ec1 b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 c\u1ea3m th\u1ea5y ho\u1ea3ng s\u1ee3, cu\u1ed1ng l\u00ean v\u00e0 nhanh ch\u00f3ng gi\u1ea3m gi\u00e1 trong t\u00ecnh hu\u1ed1ng nh\u01b0 th\u1ebf n\u00e0y nh\u01b0ng m\u00ecnh \u0111\u00e3 kh\u00f4ng l\u00e0m v\u1eady. C\u0169ng c\u00f3 l\u00fac m\u00ecnh ngh\u0129 l\u1ea1i \u0111i\u1ec1u g\u00ec s\u1ebd x\u1ea3y ra n\u1ebfu m\u00ecnh \u0111\u1ed3ng \u00fd gi\u1ea3m gi\u00e1. Li\u1ec7u kh\u00e1ch h\u00e0ng n\u00e0y c\u00f3 t\u00f4n tr\u1ecdng m\u00ecnh ho\u1eb7c c\u00f4ng ty c\u1ee7a m\u00ecnh sau \u0111\u00f3 kh\u00f4ng? Ch\u1eafc l\u00e0 kh\u00f4ng r\u1ed3i! Nh\u1edd vi\u1ec7c lu\u00f4n tin t\u01b0\u1edfng v\u00e0o gi\u00e1 tr\u1ecb s\u1ea3n ph\u1ea9m m\u00e0 m\u1ed1i quan h\u1ec7 gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 c\u00f4ng ty v\u1eabn duy tr\u00ec cho \u0111\u1ebfn h\u00f4m nay. L\u1ea7n \u0111\u1ea7u ti\u00ean b\u00e1n h\u00e0ng c\u0169ng l\u00e0 b\u00e0i h\u1ecdc \u0111\u1eaft gi\u00e1 nh\u1ea5t m\u00e0 m\u00ecnh c\u00f3 \u0111\u01b0\u1ee3c.<\/p>\n

Bi\u1ebft m\u00ecnh bi\u1ebft ng\u01b0\u1eddi, tr\u0103m tr\u1eadn \u0111\u1ec1u th\u1eafng kh\u00f4ng bao gi\u1edd l\u1ed7i th\u1eddi \u2013 H\u1eefu Vinh, Account Executive<\/strong><\/p>\n

Binh ph\u00e1p T\u00f4n t\u1eed c\u00f3 vi\u1ebft \u201c\u2026Bi\u1ebft m\u00ecnh m\u00e0 kh\u00f4ng bi\u1ebft ng\u01b0\u1eddi, m\u1ed9t tr\u1eadn th\u1eafng m\u1ed9t tr\u1eadn thua\u2026\u201d nh\u01b0ng t\u00f4i \u0111\u00e3 kh\u00f4ng may m\u1eafn quay v\u00e0o \u00f4 m\u1ea5t l\u01b0\u1ee3t.<\/p>\n

Sau th\u1eddi gian theo \u0111u\u1ed5i kh\u00e1 l\u00e2u th\u00ec t\u00f4i c\u0169ng k\u1ebft n\u1ed1i \u0111\u01b0\u1ee3c v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng v\u00e0 s\u1eafp x\u1ebfp m\u1ed9t cu\u1ed9c g\u1eb7p m\u1eb7t tr\u1ef1c ti\u1ebfp. Tuy nhi\u00ean, t\u00f4i \u0111\u00e3 kh\u00f4ng d\u00e0nh \u0111\u1ee7 th\u1eddi gian \u0111\u1ec3 nghi\u00ean c\u1ee9u c\u1eb7n k\u1ebd v\u1ec1 c\u00f4ng ty tr\u01b0\u1edbc khi ng\u1ed3i l\u1ea1i v\u1edbi h\u1ecd. Th\u1ebf n\u00ean, ph\u1ea7n l\u1edbn cu\u1ed9c g\u1eb7p ch\u1ec9 l\u00e0 \u0111\u1ec3 t\u00ecm hi\u1ec3u v\u1ec1 doanh nghi\u1ec7p, thay v\u00ec tr\u00ecnh b\u00e0y gi\u1ea3i ph\u00e1p m\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a t\u00f4i s\u1ebd gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c gi\u00fap h\u1ecd.<\/p>\n

Kh\u00f4ng c\u1ea7n ph\u1ea3i n\u00f3i, t\u00f4i \u0111\u00e3 kh\u00f4ng ch\u1ed1t deal th\u00e0nh c\u00f4ng v\u00e0 m\u1ecdi c\u00f4ng s\u1ee9c theo \u0111u\u1ed5i tr\u01b0\u1edbc \u0111\u00f3 tr\u1edf th\u00e0nh c\u00f4ng c\u1ed1c. B\u00f9 l\u1ea1i t\u00f4i c\u00f3 cho m\u00ecnh m\u1ed9t b\u00e0i h\u1ecdc \u0111\u1eaft gi\u00e1 trong ngh\u1ec1 b\u00e1n h\u00e0ng: \u0110\u1ea7u t\u01b0 th\u1eddi gian \u0111\u1ec3 t\u00ecm hi\u1ec3u t\u1eeb nh\u1eefng \u0111i\u1ec1u nh\u1ecf nh\u1eb7t nh\u1ea5t v\u1ec1 kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc khi ti\u1ebfp x\u00fac v\u1edbi h\u1ecd, b\u1ea1n s\u1ebd c\u00f3 nhi\u1ec1u c\u01a1 h\u1ed9i \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh.<\/p>\n

\u0110\u1eebng bao gi\u1edd n\u00f3i qu\u00e1 nhi\u1ec1u v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng \u2013 Ho\u00e0ng Thi\u1ec7n, Sales Supervisor<\/strong><\/p>\n

N\u1ebfu b\u1ea1n \u0111\u00e3 t\u00ecm hi\u1ec3u t\u1ea5t t\u1ea7n t\u1eadt v\u1ec1 kh\u00e1ch h\u00e0ng, h\u1ecfi h\u1ecd nh\u1eefng c\u00e2u h\u1ecfi \u0111\u00fang th\u00ec c\u00f3 l\u1ebd b\u1ea1n \u0111\u00e3 n\u1eafm r\u00f5 v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd l\u00e0 g\u00ec. \u0110\u00f3 l\u00e0 th\u00f4ng tin tuy\u1ec7t v\u1eddi c\u1ea7n c\u00f3, nh\u01b0ng h\u00e3y c\u1ea9n th\u1eadn \u0111\u1eebng nh\u1eafc \u0111i nh\u1eafc l\u1ea1i v\u1ec1 c\u00e1c kh\u00f3 kh\u0103n m\u00e0 h\u1ecd ph\u1ea3i \u0111\u1ed1i m\u1eb7t.<\/p>\n

M\u00ecnh c\u00f2n nh\u1edb bu\u1ed5i thuy\u1ebft tr\u00ecnh v\u1ec1 ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd h\u00e0ng t\u1ed3n kho h\u00f4m \u0111\u00f3 c\u00f3 c\u1ea3 Gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh c\u1ee7a c\u00f4ng ty kh\u00e1ch h\u00e0ng tham d\u1ef1. Trong khi m\u00ecnh nh\u1ea5n m\u1ea1nh \u0111\u1ebfn c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00e0 h\u1ecd g\u1eb7p ph\u1ea3i \u0111\u1ec3 gi\u00fap kh\u00e1ch h\u00e0ng th\u1ea5y \u0111\u01b0\u1ee3c r\u1eb1ng gi\u1ea3i ph\u00e1p c\u1ee7a m\u00ecnh ho\u00e0n to\u00e0n gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd, th\u1ebf nh\u01b0ng \u0111\u1eafng l\u00f2ng l\u00e0 h\u1ecd l\u1ea1i cho r\u1eb1ng m\u00ecnh \u0111ang t\u1ecf th\u00e1i \u0111\u1ed9 coi th\u01b0\u1eddng v\u00ec quy tr\u00ecnh hi\u1ec7n t\u1ea1i c\u1ee7a h\u1ecd k\u00e9m hi\u1ec7u qu\u1ea3. Th\u1ebf m\u1edbi n\u00f3i, l\u00f2ng t\u1ed1t kh\u00f4ng \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u00fang ch\u1ed7 \u0111\u00fang c\u00e1ch th\u00ec kh\u00f4ng kh\u00e1c g\u00ec li\u1ec1u thu\u1ed1c \u0111\u1ed9c. Thay v\u00ec \u201cx\u00e2u x\u00e9\u201d c\u00e1c kh\u00f3 kh\u0103n m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 bi\u1ebft v\u00e0 \u0111ang \u0111au \u0111\u1ea7u v\u00ec ch\u00fang, ch\u00fang ta n\u00ean ch\u1ec9 ra c\u00e1ch s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang ta c\u00f3 th\u1ec3 gi\u00fap h\u1ecd ra sao. Kh\u00f4ng ai th\u00edch b\u1ecb n\u00f3i v\u1ec1 \u0111i\u1ec3m y\u1ebfu c\u1ee7a m\u00ecnh, nh\u1ea5t l\u00e0 khi h\u1ecd l\u00e0 kh\u00e1ch h\u00e0ng v\u00e0 b\u1ea1n \u0111ang c\u1ed1 g\u1eafng b\u00e1n s\u1ea3n ph\u1ea9m cho h\u1ecd.<\/p>\n

Trong kinh doanh, ch\u1eef t\u00edn qu\u00fd h\u01a1n v\u00e0ng \u2013 Tuy\u1ebft Ph\u01b0\u1ee3ng, Sales Manager<\/strong><\/p>\n

H\u1ee9a nhi\u1ec1u nh\u01b0ng l\u00e0m \u00edt kh\u00f4ng kh\u00e1c g\u00ec vi\u1ec7c l\u1eeba d\u1ed1i trong ngh\u1ec1 b\u00e1n h\u00e0ng. B\u1ea5t k\u1ec3 l\u00e0 b\u00e1n s\u1ea3n ph\u1ea9m g\u00ec, b\u00e1n v\u1edbi s\u1ed1 l\u01b0\u1ee3ng bao nhi\u00eau th\u00ec n\u00f3i d\u1ed1i l\u00e0 c\u00e1ch t\u1ec7 nh\u1ea5t \u0111\u1ec3 b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng. Ph\u00f3ng \u0111\u1ea1i c\u00f4ng d\u1ee5ng c\u1ee7a s\u1ea3n ph\u1ea9m ho\u1eb7c \u0111\u1ec1 cao kh\u1ea3 n\u0103ng d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n hay t\u1ec7 h\u01a1n l\u00e0 che gi\u1ea5u nh\u1eefng h\u1ea1n ch\u1ebf, s\u1ebd kh\u00f4ng gi\u00fap \u00edch cho b\u1ea1n v\u1ec1 l\u00e2u d\u00e0i.<\/p>\n

Ch\u00fang ta l\u00e0m sales nh\u01b0ng ch\u1eafc c\u0169ng kh\u00f4ng \u00edt l\u1ea7n \u0111\u1ee9ng \u1edf vai tr\u00f2 ng\u01b0\u1eddi mua ph\u1ea3i kh\u00f4ng n\u00e0o? V\u1eady th\u00ec li\u1ec7u b\u1ea1n c\u00f3 mu\u1ed1n ti\u00eau ti\u1ec1n c\u1ee7a m\u00ecnh cho nh\u1eefng l\u1eddi n\u00f3i d\u1ed1i kh\u00f4ng? T\u00f4i c\u00e1 l\u00e0 kh\u00f4ng.<\/p>\n

Thay v\u00ec h\u1ee9a h\u1eb9n qu\u00e1 m\u1ee9c, h\u00e3y \u0111\u1ec3 cho kh\u00e1ch h\u00e0ng t\u1ef1 c\u1ea3m th\u1ea5y c\u1ea7n mua. Ch\u00fang ta c\u00f3 th\u1ec3 l\u00e0m \u0111i\u1ec1u n\u00e0y b\u1eb1ng c\u00e1ch \u0111\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi nh\u1ecf \u0111\u1ec3 nh\u1eb9 nh\u00e0ng khi\u1ebfn kh\u00e1ch h\u00e0ng ch\u00fa \u00fd \u0111\u1ebfn s\u1ea3n ph\u1ea9m. Cu\u1ed1i c\u00f9ng h\u1ecd s\u1ebd t\u1ef1 thuy\u1ebft ph\u1ee5c b\u1ea3n th\u00e2n r\u1eb1ng h\u1ecd c\u1ea7n s\u1ea3n ph\u1ea9m c\u1ee7a ch\u00fang ta.<\/p>\n

M\u1ed9t c\u00e1ch kh\u00e1c \u0111\u1eb7c bi\u1ec7t th\u00edch h\u1ee3p n\u1ebfu c\u00f4ng ty c\u00f3 ch\u01b0\u01a1ng tr\u00ecnh d\u00f9ng th\u1eed mi\u1ec5n ph\u00ed. \u0110\u1ec3 khi\u1ebfn kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y th\u00fa v\u1ecb h\u01a1n, ch\u00fang ta c\u00f3 th\u1ec3 h\u1ee9a \u00edt h\u01a1n v\u00e0 l\u00e0m nhi\u1ec1u h\u01a1n. N\u1ebfu k\u1ef3 v\u1ecdng th\u1ea5p nh\u01b0ng s\u1ea3n ph\u1ea9m th\u1ef1c s\u1ef1 c\u00f3 th\u1ec3 l\u00e0m nhi\u1ec1u h\u01a1n th\u00ec kh\u00e1ch h\u00e0ng s\u1ebd th\u00edch th\u00fa v\u1edbi tr\u1ea3i nghi\u1ec7m m\u00e0 h\u1ecd c\u00f3 \u0111\u01b0\u1ee3c. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap ch\u00fang ta d\u1ec5 d\u00e0ng thuy\u1ebft ph\u1ee5c h\u1ecd trong giai \u0111o\u1ea1n b\u00e1n h\u00e0ng ti\u1ebfp theo.<\/p>\n

T\u1ef1u chung l\u1ea1i, t\u1ed1t h\u01a1n l\u00e0 kh\u00f4ng b\u00e1n g\u00ec c\u00f2n h\u01a1n l\u00e0 b\u00e1n h\u00e0ng thi\u1ebfu trung th\u1ef1c. B\u1edfi v\u00ec sau \u0111\u00f3 n\u1ebfu v\u1ea5n \u0111\u1ec1 \u201cqu\u00ean \u0111\u1ec1 c\u1eadp\u201d b\u1ecb ph\u00e1t hi\u1ec7n, th\u00ec ch\u00fang ta kh\u00f4ng ch\u1ec9 m\u1ea5t kh\u00e1ch h\u00e0ng m\u00e0 c\u00f2n m\u1ea5t lu\u00f4n c\u1ea3 uy t\u00edn.<\/p>\n<\/p>\n

Kh\u00f4ng bao gi\u1edd tranh c\u00e3i v\u1edbi kh\u00e1ch h\u00e0ng, kh\u00f4ng bao gi\u1edd \u0111\u01b0\u1ee3c th\u1eafng kh\u00e1ch h\u00e0ng v\u00ec th\u1eafng t\u1ee9c l\u00e0 thua \u2013 Trung T\u00edn, Senior Account Executive<\/strong><\/p>\n

M\u1eb7c d\u00f9 \u0111i\u1ec1u n\u00e0y l\u00e0 hi\u1ec3n nhi\u00ean, nh\u01b0ng d\u1ea1o qua m\u1ed9t v\u00f2ng c\u00e1c di\u1ec5n \u0111\u00e0n hay fanpage m\u00ecnh c\u00f3 th\u1ec3 \u0111\u1ecdc \u0111\u01b0\u1ee3c h\u00e0ng tr\u0103m t\u00ecnh hu\u1ed1ng c\u00e3i tay \u0111\u00f4i v\u1edbi kh\u00e1ch h\u00e0ng, th\u1eadm ch\u00ed nhi\u1ec1u b\u1ea1n c\u00f2n xem \u0111\u00f3 l\u00e0 m\u1ed9t chi\u1ebfn t\u00edch l\u1eaby l\u1eebng n\u00ean kh\u00f4ng ng\u1ea1i n\u00f3i ra cho th\u1ebf gi\u1edbi c\u00f9ng bi\u1ebft. Khi \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean v\u00f4 l\u00fd hay tr\u00e1i ng\u01b0\u1ee3c v\u1edbi logic th\u00f4ng th\u01b0\u1eddng, ch\u00fang ta s\u1ebd d\u1ec5 m\u1ea5t b\u00ecnh t\u0129nh v\u00e0 b\u1eaft \u0111\u1ea7u b\u1ea3o v\u1ec7 c\u00f4ng l\u00fd cho ch\u00ednh m\u00ecnh. Th\u1ebf nh\u01b0ng tranh c\u00e3i v\u1edbi h\u1ecd ch\u1ec9 khi\u1ebfn ch\u00fang ta thua cu\u1ed9c, h\u1ea7u nh\u01b0 l\u00e0 trong m\u1ecdi tr\u01b0\u1eddng h\u1ee3p. M\u00ecnh ch\u01b0a bao gi\u1edd th\u1ea5y m\u1ed9t cu\u1ed9c tranh c\u00e3i n\u00e0o gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng; ng\u01b0\u1ee3c l\u1ea1i b\u1ea1n s\u1ebd m\u1ea5t kh\u00e1ch h\u00e0ng v\u00e0 r\u1ea5t c\u00f3 th\u1ec3 l\u00e0 c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n.<\/p>\n

Thay v\u00ec tranh c\u00e3i, m\u00ecnh t\u00ecnh nguy\u1ec7n l\u00e0m \u201cth\u00f9ng r\u00e1c\u201d \u0111\u1ec3 kh\u00e1ch h\u00e0ng tr\u00fat b\u1ea7u t\u00e2m s\u1ef1. Im l\u1eb7ng l\u1eafng nghe, kh\u00f4ng n\u00f3i xen v\u00e0o s\u1ebd gi\u00fap c\u01a1n th\u1ecbnh n\u1ed9 c\u1ee7a h\u1ecd gi\u1ea3m \u0111i ph\u1ea7n n\u00e0o. Kh\u00e1ch h\u00e0ng c\u00f3 quy\u1ec1n c\u1ea3m nh\u1eadn theo c\u00e1ch c\u1ee7a h\u1ecd v\u00e0 v\u00ec v\u1eady m\u00ecnh lu\u00f4n th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi h\u1ecd, n\u00f3i v\u1edbi h\u1ecd r\u1eb1ng m\u00ecnh r\u1ea5t ti\u1ebfc v\u00ec s\u1ef1 c\u1ed1 \u0111\u00e3 x\u1ea3y ra v\u00e0 \u0111ang c\u1ed1 g\u1eafng t\u00ecm c\u00e1ch x\u1eed l\u00fd.<\/p>\n

M\u1ed9t l\u1ea7n n\u1eefa (xin l\u1ed7i v\u00ec ph\u1ea3i l\u1eb7p l\u1ea1i v\u00ec m\u00ecnh th\u1ea5y v\u1ea5n \u0111\u1ec1 n\u00e0y r\u1ea5t quan tr\u1ecdng \u0111\u1ed1i v\u1edbi nh\u1eefng ai theo ngh\u1ec1 b\u00e1n h\u00e0ng): khi c\u00f3 v\u1ea5n \u0111\u1ec1 x\u1ea3y ra, h\u00e3y n\u00f3i v\u1edbi kh\u00e1ch h\u00e0ng nh\u1eefng g\u00ec b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m cho h\u1ecd, ch\u1ee9 kh\u00f4ng ph\u1ea3i nh\u1eefng ch\u00ednh s\u00e1ch c\u1ee7a c\u00f4ng ty. N\u1ebfu b\u1ea1n c\u1ea7n th\u1eddi gian \u0111\u1ec3 gi\u1ea3i quy\u1ebft kh\u00f3 kh\u0103n c\u1ee7a h\u1ecd, h\u00e3y n\u00f3i th\u1eb3ng ra nh\u01b0 v\u1eady. H\u00e3y cho h\u1ecd bi\u1ebft khi n\u00e0o b\u1ea1n s\u1ebd c\u00f3 c\u00e2u tr\u1ea3 l\u1eddi. Ngay c\u1ea3 khi b\u1ea1n ch\u01b0a t\u00ecm ra gi\u1ea3i ph\u00e1p, h\u00e3y cho h\u1ecd bi\u1ebft b\u1ea1n \u0111ang l\u00e0m g\u00ec, n\u1ebfu kh\u00f4ng b\u1ea1n s\u1ebd khi\u1ebfn h\u1ecd kh\u00f3 ch\u1ecbu m\u1ed9t l\u1ea7n n\u1eefa \u2013 l\u1ea7n n\u00e0y s\u1ebd l\u00e0 v\u1ec1 b\u1ea1n!<\/p>\n

\n

Hu\u1ef3nh Tr\u00e2m<\/strong><\/p>\n

<\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

B\u1ea1n \u0111\u00e3 bao gi\u1edd t\u1ef1 h\u1ecfi \u0111i\u1ec1u g\u00ec l\u00e0m n\u00ean s\u1ef1 kh\u00e1c bi\u1ec7t c\u1ee7a nh\u1eefng nh\u00e2n vi\u00ean kinh doanh gi\u1ecfi nh\u1ea5t v\u00e0 nh\u1eefng ng\u01b0\u1eddi ph\u1ea3i v\u1eadt l\u1ed9n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c 80% doanh s\u1ed1 \u0111\u1ec1 ra? \u0110\u00f3 c\u00f3 th\u1ec3 l\u00e0 do h\u1ecd bi\u1ebft \u0111i\u1ec1u g\u00ec n\u00ean l\u00e0m v\u00e0 kh\u00f4ng bao gi\u1edd n\u00ean l\u00e0m \u0111\u1ec3 th\u00e0nh c\u00f4ng trong ngh\u1ec1 b\u00e1n h\u00e0ng.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[428],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/20766"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=20766"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/20766\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=20766"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=20766"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=20766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}