{"id":20823,"date":"2023-12-06T02:04:46","date_gmt":"2023-12-06T02:04:46","guid":{"rendered":"https:\/\/masterskills.org\/blog\/7-ky-nang-xu-ly-tu-choi-cua-khach-hang.html"},"modified":"2023-12-22T04:53:02","modified_gmt":"2023-12-21T21:53:02","slug":"7-ky-nang-xu-ly-tu-choi-cua-khach-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/7-ky-nang-xu-ly-tu-choi-cua-khach-hang.html","title":{"rendered":"7 k\u1ef9 n\u0103ng x\u1eed l\u00fd t\u1eeb ch\u1ed1i c\u1ee7a kh\u00e1ch h\u00e0ng"},"content":{"rendered":"
\n
<\/figure>\n

X\u1eed l\u00fd t\u1eeb ch\u1ed1i l\u00e0 m\u1ed9t ph\u1ea7n trong c\u00f4ng vi\u1ec7c c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean kinh doanh. Nh\u01b0ng \u0111i\u1ec1u \u0111\u00f3 kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 m\u1ecdi l\u1eddi t\u1eeb ch\u1ed1i \u0111\u1ec1u x\u1ea5u. Tr\u00ean th\u1ef1c t\u1ebf, m\u1ed9t c\u00e2u \u201cKh\u00f4ng\u201d ng\u00e0y h\u00f4m nay c\u00f3 th\u1ec3 chuy\u1ec3n th\u00e0nh \u201cC\u00f3\u201d v\u00e0o ng\u00e0y mai. Th\u1eadm ch\u00ed, n\u1ebfu \u0111\u01b0\u1ee3c x\u1eed l\u00fd \u0111\u00fang c\u00e1ch, s\u1ed1 l\u01b0\u1ee3ng h\u00e0ng b\u00e1n \u0111\u01b0\u1ee3c c\u00f3 th\u1ec3 v\u01b0\u1ee3t ra ngo\u00e0i ph\u1ea1m vi th\u1ecfa thu\u1eadn ban \u0111\u1ea7u.<\/p>\n

V\u1edbi suy ngh\u0129 \u0111\u00f3, \u0111\u00e2y l\u00e0 b\u1ea3y k\u1ef9 n\u0103ng tuy\u1ec7t v\u1eddi \u0111\u1ec3 x\u1eed l\u00fd t\u1eeb ch\u1ed1i. V\u00e0 cho d\u00f9 ch\u00fang c\u00f3 gi\u00fap b\u1ea1n nh\u1eadn \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng \u00fd hay kh\u00f4ng, th\u00ec m\u1ed9t \u0111i\u1ec1u ch\u1eafc ch\u1eafn l\u00e0 b\u1ea1n c\u0169ng s\u1ebd c\u00f3 th\u00eam kinh nghi\u1ec7m v\u00e0 c\u1ea3m th\u1ea5y \u0111\u1ee1 n\u1eb7ng l\u00f2ng h\u01a1n n\u1ebfu c\u00f3 m\u1ed9t kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng l\u00e0m \u201ctan n\u00e1t\u201d tr\u00e1i tim b\u1ea1n.<\/p>\n

Ch\u1ea5p nh\u1eadn v\u00e0 kh\u00f4ng xem l\u1eddi t\u1eeb ch\u1ed1i l\u00e0 v\u1ea5n \u0111\u1ec1 nghi\u00eam tr\u1ecdng<\/strong><\/p>\n

Nhi\u1ec1u th\u1ed1ng k\u00ea ch\u1ec9 ra r\u1eb1ng, ch\u1ec9 c\u00f3 2% giao d\u1ecbch \u0111\u01b0\u1ee3c \u201cch\u1ed1t\u201d ngay t\u1eeb l\u1ea7n ti\u1ebfp c\u1eadn \u0111\u1ea7u ti\u00ean v\u00e0 ng\u1ea1c nhi\u00ean h\u01a1n n\u1eefa khi c\u00f3 80% giao d\u1ecbch \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n sau l\u1ea7n g\u1eb7p th\u1ee9 5. \u0110i\u1ec1u n\u00e0y \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c t\u1eeb ch\u1ed1i l\u00e0 m\u1ed9t ph\u1ea7n t\u1ea5t y\u1ebfu c\u1ee7a vi\u1ec7c b\u00e1n h\u00e0ng.<\/p>\n

M\u1eb7t kh\u00e1c, kh\u00f4ng ph\u1ea3i ai c\u0169ng mu\u1ed1n ho\u1eb7c c\u1ea7n s\u1ea3n ph\u1ea9m hay d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. Nhi\u1ec1u ng\u01b0\u1eddi s\u1ebd n\u00f3i kh\u00f4ng. V\u00ec v\u1eady, b\u1ea1n n\u00ean l\u00e0m quen v\u1edbi l\u1eddi t\u1eeb ch\u1ed1i.<\/p>\n

\u0110\u01b0a ra c\u00e1c ph\u1ea3n h\u1ed3i t\u1ed1t nh\u1ea5t<\/strong><\/p>\n

Nh\u1eefng nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng gi\u1ecfi lu\u00f4n s\u1eb5n s\u00e0ng ph\u1ea3n h\u1ed3i l\u1ea1i s\u1ef1 t\u1eeb ch\u1ed1i. H\u1ecd l\u1ef1a ch\u1ecdn t\u1eeb ng\u1eef, c\u1ee5m t\u1eeb v\u00e0 c\u00e2u tr\u1ea3 l\u1eddi thuy\u1ebft ph\u1ee5c \u0111\u1ec3 chuy\u1ec3n h\u01b0\u1edbng ho\u1eb7c t\u1ea1o ra c\u00e1ch nh\u00ecn kh\u00e1c v\u1ec1 t\u00ecnh hu\u1ed1ng.<\/p>\n

V\u00ed d\u1ee5, khi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng n\u00f3i r\u1eb1ng: \u201cKh\u00f4ng, c\u1ea3m \u01a1n. Ch\u00fang t\u00f4i \u0111\u00e3 c\u00f3 nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 cho vi\u1ec7c \u0111\u00f3\u201d, nhi\u1ec1u nh\u00e2n vi\u00ean kinh doanh s\u1ebd l\u1eadp t\u1ee9c tr\u1ea3 l\u1eddi b\u1eb1ng c\u00e1ch n\u00f3i v\u1ec1 s\u1ea3n ph\u1ea9m c\u1ee7a h\u1ecd t\u1ed1t ho\u1eb7c c\u00f3 gi\u00e1 th\u1ea5p h\u01a1n ra sao. Trong khi ng\u01b0\u1eddi b\u00e1n h\u00e0ng gi\u1ecfi s\u1ebd tr\u1ea3 l\u1eddi \u201cT\u00f4i r\u1ea5t vui v\u00ec b\u1ea1n \u0111\u00e3 n\u00f3i \u0111i\u1ec1u \u0111\u00f3. Nhi\u1ec1u kh\u00e1ch h\u00e0ng tr\u01b0\u1edbc \u0111\u00e2y \u0111\u00e3 t\u1eebng h\u1ee3p t\u00e1c v\u1edbi nh\u1eefng \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh c\u1ee7a ch\u00fang t\u00f4i, nh\u01b0ng theo th\u1eddi gian 100% h\u1ecd \u0111\u00e3 chuy\u1ec3n sang l\u00e0m vi\u1ec7c v\u1edbi ch\u00fang t\u00f4i. \u0110\u00e2y l\u00e0 m\u1ed9t s\u1ed1 l\u1eddi ch\u1ee9ng th\u1ef1c t\u1eeb c\u00e1c c\u00f4ng ty m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 tham kh\u1ea3o\u201d.<\/p>\n<\/p>\n

Lu\u00f4n h\u1ecfi t\u1ea1i sao<\/strong><\/p>\n

B\u1ea1n kh\u00f4ng th\u1ec3 bi\u1ebft m\u00ecnh \u0111\u00e3 l\u00e0m g\u00ec sai tr\u1eeb khi h\u1ecfi. C\u00f3 th\u1ec3 c\u00f3 m\u1ed9t s\u1ed1 chi ti\u1ebft nh\u1ecf trong \u0111\u1ec1 xu\u1ea5t b\u00e1n h\u00e0ng ho\u1eb7c b\u1ea1n \u0111\u00e3 n\u00f3i g\u00ec \u0111\u00f3 khi\u1ebfn kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng. \u0110\u1ec3 bi\u1ebft ch\u00ednh x\u00e1c, b\u1ea1n c\u1ea7n h\u1ecfi l\u00fd do t\u1ea1i sao h\u1ecd kh\u00f4ng s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n.<\/p>\n

N\u1ebfu l\u00ed do l\u00e0 \u0111i\u1ec1u g\u00ec \u0111\u00f3 kh\u00f4ng qu\u00e1 l\u1edbn, b\u1ea1n th\u1eadm ch\u00ed c\u00f3 th\u1ec3 s\u1eeda ngay l\u1eadp t\u1ee9c v\u00e0 thay \u0111\u1ed5i \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3. Vi\u1ec7c kh\u00f4ng bi\u1ebft m\u00ecnh \u0111ang l\u00e0m g\u00ec sai s\u1ebd khi\u1ebfn b\u1ea1n m\u1eafc sai l\u1ea7m t\u1eeb l\u1ea7n n\u00e0y sang l\u1ea7n kh\u00e1c v\u00e0 t\u1eeb t\u1eeb ph\u00e1 h\u1ee7y s\u1ef1 nhi\u1ec7t t\u00ecnh c\u1ee7a b\u1ea1n.<\/p>\n<\/p>\n

Ngay l\u1eadp t\u1ee9c l\u00e0m \u0111i\u1ec1u g\u00ec \u0111\u00f3 hi\u1ec7u qu\u1ea3<\/strong><\/p>\n

Ng\u1ed3i y\u00ean v\u00e0 suy ng\u1eabm l\u00e0 m\u1ed9t trong nh\u1eefng \u0111i\u1ec1u t\u1ed3i t\u1ec7 nh\u1ea5t b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m khi x\u1eed l\u00fd t\u1eeb ch\u1ed1i c\u1ee7a kh\u00e1ch h\u00e0ng. Thay v\u00e0o \u0111\u00f3, h\u00e3y l\u00e0m m\u1ed9t \u0111i\u1ec1u g\u00ec \u0111\u00f3 kh\u00e1c c\u00f3 th\u1ec3 l\u00e0m thay \u0111\u1ed5i t\u00ecnh hu\u1ed1ng ho\u1eb7c l\u00e0m m\u1edbi b\u1ea3n th\u00e2n v\u00e0 ti\u1ebfp c\u1eadn kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ti\u1ebfp theo. H\u00e3y ng\u1eebng suy ngh\u0129 v\u00e0 b\u1eaft b\u1eaft tay h\u00e0nh \u0111\u1ed9ng.<\/p>\n<\/p>\n

T\u1eadp trung v\u00e0o th\u00e0nh t\u00edch<\/strong><\/p>\n

Kh\u00f4ng ph\u1ea3i cu\u1ed9c g\u1ecdi n\u00e0o c\u0169ng b\u1ecb t\u1eeb ch\u1ed1i, m\u1ed9t s\u1ed1 cu\u1ed9c g\u1ecdi s\u1ebd mang \u0111\u1ebfn cho b\u1ea1n k\u1ebft qu\u1ea3 t\u00edch c\u1ef1c. H\u00e3y ch\u00fa tr\u1ecdng v\u00e0o th\u00e0nh t\u00edch \u0111\u1ea1t \u0111\u01b0\u1ee3c h\u01a1n l\u00e0 l\u1eddi t\u1eeb ch\u1ed1i v\u00e0 b\u1ea1n s\u1ebd c\u1ea3m th\u1ea5y t\u1ed1t h\u01a1n v\u1ec1 b\u1ea3n th\u00e2n.<\/p>\n

Lu\u00f4n gi\u1eef s\u1ef1 chuy\u00ean nghi\u1ec7p<\/strong><\/p>\n

B\u1ea1n c\u1ea7n ph\u1ea3i gi\u1eef l\u1ecbch s\u1ef1 v\u00e0 chuy\u00ean nghi\u1ec7p ngay c\u1ea3 khi b\u1ecb t\u1eeb ch\u1ed1i. N\u1ebfu b\u1ea1n x\u1eed l\u00fd t\u1eeb ch\u1ed1i l\u1ecbch s\u1ef1 v\u00e0 kh\u00f4ng th\u1ec3 hi\u1ec7n s\u1ef1 th\u1ea5t v\u1ecdng, kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng s\u1ebd nh\u1edb \u0111\u1ebfn b\u1ea1n v\u00ec \u0111i\u1ec1u \u0111\u00f3. Gi\u1eef b\u00ecnh t\u0129nh kh\u00f4ng ch\u1ec9 ph\u1ea3n \u00e1nh kh\u1ea3 n\u0103ng b\u00e1n h\u00e0ng m\u00e0 c\u00f2n c\u00f3 th\u1ec3 thay \u0111\u1ed5i ho\u00e0n to\u00e0n \u0111\u1ed9ng l\u1ef1c b\u00e1n h\u00e0ng c\u1ee7a b\u1ea1n. N\u1ebfu h\u1ecd c\u1ea7n d\u1ecbch v\u1ee5\/s\u1ea3n ph\u1ea9m c\u1ee7a b\u1ea1n trong t\u01b0\u01a1ng lai, h\u1ecd s\u1ebd ghi nh\u1edb th\u00e1i \u0111\u1ed9 t\u00edch c\u1ef1c \u0111\u00f3 v\u00e0 s\u1ebd li\u00ean h\u1ec7 v\u1edbi b\u1ea1n \u0111\u1ea7u ti\u00ean.<\/p>\n

\u201cB\u1ea1n kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi vi\u1ec7c b\u1ecb t\u1eeb ch\u1ed1i khi b\u00e1n h\u00e0ng, nh\u01b0ng b\u1ea1n c\u00f3 th\u1ec3 ki\u1ec3m so\u00e1t c\u00e1ch b\u1ea1n ph\u1ea3n \u1ee9ng v\u1edbi t\u1eeb \u201ckh\u00f4ng\u201d.\u201d<\/strong><\/em><\/p>\n

Lu\u00f4n theo d\u00f5i<\/strong><\/p>\n

L\u00e0 m\u1ed9t nh\u00e2n vi\u00ean kinh doanh, b\u1ea1n kh\u00f4ng n\u00ean g\u1ea1ch t\u00ean kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng ra kh\u1ecfi danh s\u00e1ch c\u1ee7a m\u00ecnh m\u00e3i m\u00e3i sau khi h\u1ecd \u0111\u01b0a ra c\u00e2u tr\u1ea3 l\u1eddi \u201cKh\u00f4ng\u201d cho b\u1ea1n. N\u1ebfu kh\u00e1ch h\u00e0ng t\u1eeb ch\u1ed1i, \u0111i\u1ec1u \u0111\u00f3 kh\u00f4ng nh\u1ea5t thi\u1ebft c\u00f3 ngh\u0129a l\u00e0 h\u1ecd s\u1ebd kh\u00f4ng bao gi\u1edd l\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. H\u1ecd c\u00f3 th\u1ec3 kh\u00f4ng quan t\u00e2m b\u00e2y gi\u1edd, nh\u01b0ng trong lai l\u00e0 c\u00f3 th\u1ec3. V\u1eady n\u00ean, h\u00e3y th\u01b0\u1eddng xuy\u00ean li\u00ean h\u1ec7 v\u1edbi h\u1ecd \u0111\u1ec3 xem h\u1ecd c\u00f3 thay \u0111\u1ed5i \u00fd \u0111\u1ecbnh hay kh\u00f4ng, nh\u01b0ng l\u01b0u \u00fd kh\u00f4ng n\u00ean g\u1ecdi qu\u00e1 nhi\u1ec1u.<\/p>\n

N\u1ebfu b\u1ea1n ch\u01b0a bao gi\u1edd b\u1ecb t\u1eeb ch\u1ed1i, th\u00ec b\u1ea1n ch\u01b0a bao gi\u1edd th\u1ea5y m\u1eb7t tr\u00e1i c\u1ee7a vi\u1ec7c b\u00e1n h\u00e0ng. Vi\u1ec7c b\u1ecb t\u1eeb ch\u1ed1i khi b\u00e1n h\u00e0ng l\u00e0 \u0111i\u1ec1u kh\u00f4ng th\u1ec3 tr\u00e1nh kh\u1ecfi v\u00e0 ngay c\u1ea3 nh\u1eefng nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u00f3 th\u00e0nh t\u00edch t\u1ed1t nh\u1ea5t c\u0169ng s\u1ebd th\u1ec9nh tho\u1ea3ng g\u1eb7p ph\u1ea3i. Th\u1ebf n\u00ean, b\u1ea1n c\u1ea7n c\u00f3 chi\u1ebfn l\u01b0\u1ee3c x\u1eed l\u00fd t\u1eeb ch\u1ed1i ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi t\u00ecnh hu\u1ed1ng c\u1ee7a m\u00ecnh, nh\u01b0ng n\u1ebfu b\u1ea1n kh\u00f4ng th\u1ec3 ngh\u0129 ra c\u00e1ch n\u00e0o th\u00ec ch\u1ec9 c\u1ea7n \u00e1p d\u1ee5ng c\u00e1c chi\u1ebfn l\u01b0\u1ee3c \u0111\u01b0\u1ee3c li\u1ec7t k\u00ea \u1edf tr\u00ean l\u00e0 \u0111\u1ee7.<\/p>\n

Pha L\u00ea<\/strong><\/p>\n

\t\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"

X\u1eed l\u00fd t\u1eeb ch\u1ed1i l\u00e0 m\u1ed9t ph\u1ea7n trong c\u00f4ng vi\u1ec7c c\u1ee7a c\u00e1c nh\u00e2n vi\u00ean kinh doanh. Nh\u01b0ng \u0111i\u1ec1u \u0111\u00f3 kh\u00f4ng c\u00f3 ngh\u0129a l\u00e0 m\u1ecdi l\u1eddi t\u1eeb ch\u1ed1i \u0111\u1ec1u x\u1ea5u. Tr\u00ean th\u1ef1c t\u1ebf, m\u1ed9t c\u00e2u \u201cKh\u00f4ng\u201d ng\u00e0y h\u00f4m nay c\u00f3 th\u1ec3 chuy\u1ec3n th\u00e0nh \u201cC\u00f3\u201d v\u00e0o ng\u00e0y mai. Th\u1eadm ch\u00ed, n\u1ebfu \u0111\u01b0\u1ee3c x\u1eed l\u00fd \u0111\u00fang c\u00e1ch, s\u1ed1 l\u01b0\u1ee3ng h\u00e0ng b\u00e1n \u0111\u01b0\u1ee3c c\u00f3 th\u1ec3 v\u01b0\u1ee3t ra ngo\u00e0i ph\u1ea1m vi th\u1ecfa thu\u1eadn ban \u0111\u1ea7u.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[428],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/20823"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=20823"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/20823\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=20823"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=20823"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=20823"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}