{"id":20865,"date":"2023-12-06T02:06:14","date_gmt":"2023-12-06T02:06:14","guid":{"rendered":"https:\/\/masterskills.org\/blog\/the-nao-la-lang-nghe-khach-hang-hieu-qua.html"},"modified":"2023-12-22T04:53:13","modified_gmt":"2023-12-21T21:53:13","slug":"the-nao-la-lang-nghe-khach-hang-hieu-qua","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/the-nao-la-lang-nghe-khach-hang-hieu-qua.html","title":{"rendered":"Th\u1ebf n\u00e0o l\u00e0 l\u1eafng nghe kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3?"},"content":{"rendered":"
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L\u1eafng nghe kh\u00e1ch h\u00e0ng<\/strong> l\u00e0 m\u1ed9t trong nh\u1eefng k\u1ef9 n\u0103ng quan tr\u1ecdng nh\u1ea5t \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 nh\u00e2n vi\u00ean kinh doanh n\u00e0o. Th\u1ebf nh\u01b0ng, n\u00f3 th\u01b0\u1eddng b\u1ecb b\u1ecf qua v\u00e0 \u0111\u00e1nh gi\u00e1 th\u1ea5p trong qu\u00e1 tr\u00ecnh b\u00e1n h\u00e0ng. V\u00ec sao l\u1ea1i nh\u01b0 v\u1eady? B\u1edfi nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y h\u1ecd c\u1ea7n ph\u1ea3i n\u00eau b\u1eadt \u0111\u01b0\u1ee3c \u01b0u \u0111i\u1ec3m c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty v\u00e0 n\u00f3i chuy\u1ec7n mang l\u1ea1i c\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c l\u00e0m ch\u1ee7 cu\u1ed9c trao \u0111\u1ed5i khi\u1ebfn h\u1ecd t\u1ef1 tin h\u01a1n.<\/p>\n

Tuy nhi\u00ean, n\u1ebfu kh\u00f4ng l\u1eafng nghe, b\u1ea1n s\u1ebd kh\u00f4ng n\u1eafm b\u1eaft r\u00f5 nhu c\u1ea7u c\u1ee7a kh\u00e1ch v\u00e0 s\u1ebd kh\u00f4ng b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng. Ngay c\u1ea3 khi b\u00e1n \u0111\u01b0\u1ee3c h\u00e0ng, \u201cgi\u1ea3i ph\u00e1p\u201d \u0111\u01b0\u1ee3c b\u00e1n c\u00f3 th\u1ec3 kh\u00f4ng \u0111\u00fang nh\u01b0 mong \u0111\u1ee3i, g\u00e2y ra s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 l\u00e0m t\u1ed5n h\u1ea1i uy t\u00edn c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng k\u1ef9 n\u0103ng l\u1eafng nghe t\u00edch c\u1ef1c, vi\u1ec7c b\u00e1n h\u00e0ng s\u1ebd tr\u1edf n\u00ean d\u1ec5 d\u00e0ng h\u01a1n, s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 th\u1ef1c s\u1ef1 gi\u1ea3i quy\u1ebft \u0111\u01b0\u1ee3c c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed3ng th\u1eddi \u0111\u1ea3m b\u1ea3o s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 l\u00f2ng trung th\u00e0nh c\u1ee7a h\u1ecd.<\/p>\n

V\u1eady th\u1ebf n\u00e0o l\u00e0 l\u1eafng nghe kh\u00e1ch h\u00e0ng hi\u1ec7u qu\u1ea3? B\u1ea1n c\u1ea7n \u0111\u00e1p \u1ee9ng c\u00e1c ti\u00eau ch\u00ed sau.<\/p>\n

L\u00e0m ch\u1eadm cu\u1ed9c tr\u00f2 chuy\u1ec7n<\/strong><\/p>\n

Nhi\u1ec1u nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng c\u00f3 xu h\u01b0\u1edbng tr\u1edf th\u00e0nh ng\u01b0\u1eddi n\u00f3i nhi\u1ec1u v\u1edbi r\u1ea5t nhi\u1ec1u \u00fd t\u01b0\u1edfng v\u00e0 \u00fd ki\u1ebfn. Tuy nhi\u00ean n\u00f3i thao thao b\u1ea5t tuy\u1ec7t c\u00f3 th\u1ec3 l\u00e0m t\u1ed5n h\u1ea1i \u0111\u1ebfn m\u1ed1i quan h\u1ec7 c\u1ee7a b\u1ea1n v\u1edbi kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. H\u1ecd s\u1ebd r\u01a1i v\u00e0o th\u1ebf b\u1ecb \u00e1p \u0111\u1ea3o, tr\u1edf n\u00ean m\u1ea5t h\u1ee9ng th\u00fa ho\u1eb7c c\u0103ng th\u1eb3ng.<\/p>\n

Thay v\u00e0o \u0111\u00f3 h\u00e3y tr\u00ecnh b\u00e0y r\u00f5 r\u00e0ng nh\u1eefng suy ngh\u0129 c\u1ee7a b\u1ea1n v\u1edbi t\u1ed1c \u0111\u1ed9 d\u1ec5 ti\u1ebfp thu, d\u1eebng l\u1ea1i m\u1ed9t ch\u00fat trong tr\u01b0\u1eddng h\u1ee3p h\u1ecd kh\u00e1ch h\u00e0ng c\u1ea7n l\u00e0m r\u00f5, \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn v\u00e0 gi\u00fap \u0111\u1ecbnh h\u00ecnh nh\u1eefng g\u00ec h\u1ecd chia s\u1ebb.<\/p>\n

\u0110\u1eebng ng\u1eaft l\u1eddi<\/strong><\/p>\n

Ng\u1eaft l\u1eddi kh\u00f4ng ch\u1ec9 l\u00e0 s\u1ef1 th\u00f4 l\u1ed7 trong giao ti\u1ebfp m\u00e0 c\u00f2n c\u00f3 ngh\u0129a l\u00e0 b\u1ea1n s\u1ebd b\u1ecf l\u1ee1 \u0111i\u1ec1u g\u00ec \u0111\u00f3 th\u00fa v\u1ecb, th\u1eadm ch\u00ed l\u00e0 quan tr\u1ecdng gi\u00fap x\u00e1c \u0111\u1ecbnh ch\u00ednh x\u00e1c nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng. Th\u1ebf nh\u01b0ng, b\u1ea1n kh\u00f4ng th\u1ec3 v\u00ec \u0111\u00e3 chen ngang.<\/p>\n

H\u00e3y \u0111\u00e1nh bay n\u1ed7i s\u1ee3 im l\u1eb7ng c\u1ee7a b\u1ea1n. B\u1ea1n s\u1ebd th\u1ea5y r\u1eb1ng n\u1ebfu c\u00f3 m\u1ed9t kho\u1ea3ng l\u1eb7ng khi kh\u00e1ch h\u00e0ng n\u00f3i xong, h\u1ecd th\u01b0\u1eddng s\u1ebd c\u00f3 \u0111i\u1ec1u g\u00ec \u0111\u00f3 mu\u1ed1n b\u1ed5 sung \u2013 \u0111i\u1ec1u m\u00e0 b\u1ea1n s\u1ebd kh\u00f4ng bao gi\u1edd nghe th\u1ea5y n\u1ebfu b\u1eaft \u0111\u1ea7u n\u00f3i chuy\u1ec7n ngay l\u1eadp t\u1ee9c.<\/p>\n

B\u1ea1n c\u00f3 th\u1ec3 ng\u1eaft l\u1eddi n\u1ebfu b\u1ea1n kh\u00f4ng nghe th\u1ea5y ho\u1eb7c mu\u1ed1n l\u00e0m r\u00f5 \u0111i\u1ec1u g\u00ec \u0111\u00f3. Nh\u01b0ng ngay c\u1ea3 nh\u01b0 v\u1eady, b\u1ea1n n\u00ean ghi ch\u00fa \u0111\u1ec3 h\u1ecfi l\u1ea1i sau khi kh\u00e1ch h\u00e0ng \u0111\u00e3 n\u00f3i xong \u0111\u1ec3 tr\u00e1nh c\u1ea3n tr\u1edf m\u1ed9t \u00fd ngh\u0129 tr\u1ecdn v\u1eb9n.<\/p>\n

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L\u1eafng nghe kh\u00e1ch h\u00e0ng ch\u00ednh l\u00e0 k\u1ebft n\u1ed1i v\u1edbi h\u1ecd. N\u00f3 li\u00ean quan \u0111\u1ebfn vi\u1ec7c ch\u00fa \u00fd \u0111\u1ebfn nhu c\u1ea7u c\u1ee7a h\u1ecd v\u00e0 hi\u1ec3u c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap h\u1ecd \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau.<\/strong><\/em><\/p>\n<\/blockquote>\n

Di\u1ec5n gi\u1ea3i v\u00e0 l\u00e0m r\u00f5<\/strong><\/p>\n

M\u1ed9t ph\u1ea7n quan tr\u1ecdng c\u1ee7a vi\u1ec7c l\u1eafng nghe kh\u00e1ch h\u00e0ng l\u00e0 cho h\u1ecd bi\u1ebft r\u1eb1ng b\u1ea1n \u0111ang l\u1eafng nghe m\u1ed9t c\u00e1ch c\u1ea9n th\u1eadn v\u00e0 ch\u0103m ch\u00fa. Ng\u01b0\u1eddi n\u00f3i s\u1ebd bi\u1ebft b\u1ea1n \u0111ang l\u1eafng nghe v\u00e0 s\u1ebd \u0111\u00e1nh gi\u00e1 cao \u0111i\u1ec1u \u0111\u00f3, t\u1eeb \u0111\u00f3 chia s\u1ebb c\u00e2u chuy\u1ec7n c\u1ee7a h\u1ecd nhi\u1ec1u h\u01a1n v\u00e0 h\u1ecd s\u1ebd th\u1ea5y b\u1ea1n d\u1ec5 m\u1ebfn h\u01a1n.<\/p>\n

H\u00e3y c\u1ed1 g\u1eafng di\u1ec5n gi\u1ea3i suy ngh\u0129 c\u1ee7a h\u1ecd b\u1eb1ng ng\u00f4n ng\u1eef c\u1ee7a b\u1ea1n \u0111\u1ec3 cho h\u1ecd th\u1ea5y r\u1eb1ng b\u1ea1n quan t\u00e2m \u0111\u1ebfn nh\u1eefng g\u00ec h\u1ecd \u0111ang n\u00f3i v\u00e0 c\u0169ng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n hi\u1ec3u h\u1ecd m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c. N\u1ebfu kh\u00f4ng, b\u1ea1n c\u00f3 th\u1ec3 b\u1ecf qua m\u1ed9t v\u00e0i chi ti\u1ebft qu\u00fd gi\u00e1 m\u00e0 kh\u00f4ng h\u1ec1 hay bi\u1ebft \u2013 \u0111i\u1ec1u n\u00e0y \u0111\u1eb7c bi\u1ec7t ph\u1ed5 bi\u1ebfn v\u1edbi c\u00e1c cu\u1ed9c giao ti\u1ebfp qua \u0111i\u1ec7n tho\u1ea1i.<\/p>\n

L\u1eafng nghe c\u1ea3m x\u00fac<\/strong><\/p>\n

L\u1eddi n\u00f3i kh\u00f4ng ph\u1ea3i l\u00fac n\u00e0o c\u0169ng \u0111\u1ea1i di\u1ec7n ch\u00ednh x\u00e1c cho nh\u1eefng g\u00ec m\u00e0 kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y. C\u00f3 th\u1ec3 kh\u00f3 \u0111\u1ec3 l\u00e0m s\u00e1ng t\u1ecf m\u1ecdi th\u1ee9 v\u1edbi cu\u1ed9c tr\u00f2 chuy\u1ec7n qua \u0111i\u1ec7n tho\u1ea1i v\u00ec b\u1ea1n kh\u00f4ng th\u1ec3 \u0111\u1ecdc ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 c\u1ee7a \u0111\u1ed1i ph\u01b0\u01a1ng \u2013 nh\u01b0ng kh\u00f4ng ph\u1ea3i l\u00e0 kh\u00f4ng th\u1ec3.<\/p>\n

H\u00e3y b\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch c\u1ea3m nh\u1eadn gi\u1ecdng n\u00f3i v\u00e0 m\u1ee9c \u0111\u1ed9 c\u0103ng th\u1eb3ng c\u1ee7a h\u1ecd. Ch\u00fa \u00fd \u0111\u1ebfn \u00e2m l\u01b0\u1ee3ng, t\u1ed1c \u0111\u1ed9 v\u00e0 ng\u1eef \u0111i\u1ec7u c\u1ee7a gi\u1ecdng n\u00f3i c\u00f3 th\u1ec3 cho b\u1ea1n bi\u1ebft h\u1ecd \u0111ang c\u1ea3m th\u1ea5y nh\u01b0 th\u1ebf n\u00e0o. N\u00f3 c\u00f3 kh\u1edbp ho\u1eb7c t\u01b0\u01a1ng \u0111\u1ed3ng v\u1edbi nh\u1eefng t\u1eeb ng\u1eef h\u1ecd \u0111ang s\u1eed d\u1ee5ng hay kh\u00f4ng?<\/p>\n

N\u1ebfu kh\u00e1ch h\u00e0ng c\u00f3 v\u1ebb b\u1ef1c b\u1ed9i ho\u1eb7c kh\u00f3 ch\u1ecbu, h\u00e3y th\u1ec3 hi\u1ec7n s\u1ef1 \u0111\u1ed3ng c\u1ea3m. N\u1ebfu h\u1ecd c\u00f3 v\u1ebb l\u1ea1c quan, h\u00e3y c\u1ed1 g\u1eafng duy tr\u00ec s\u1ef1 t\u00edch c\u1ef1c \u0111\u00f3 b\u1eb1ng c\u00e1ch h\u00f2a v\u00e0o c\u00e1ch n\u00f3i chuy\u1ec7n c\u1ee7a h\u1ecd.<\/p>\n

\u0110\u1eb7t c\u00e2u h\u1ecfi<\/strong><\/p>\n

H\u1ea7u h\u1ebft c\u00e1c nh\u00e2n vi\u00ean kinh doanh \u0111\u1ec1u bi\u1ebft t\u1ea7m quan tr\u1ecdng c\u1ee7a vi\u1ec7c \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111\u00fang nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng. X\u00e9t cho c\u00f9ng, \u0111\u1ecbnh ngh\u0129a ch\u00ednh x\u00e1c c\u1ee7a vi\u1ec7c b\u00e1n h\u00e0ng l\u00e0 t\u00edch c\u1ef1c l\u1eafng nghe m\u1ecdi ng\u01b0\u1eddi n\u00f3i v\u1ec1 nhu c\u1ea7u c\u1ee7a h\u1ecd v\u00e0 sau \u0111\u00f3 gi\u00fap h\u1ecd gi\u1ea3i quy\u1ebft nhu c\u1ea7u \u0111\u00f3.<\/p>\n

H\u00e3y d\u00e0nh ph\u1ea7n \u0111\u1ea7u ti\u00ean c\u1ee7a cu\u1ed9c tr\u00f2 chuy\u1ec7n \u0111\u1ec3 \u0111\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi hay nh\u1eb1m n\u1eafm b\u1eaft \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 ai c\u0169ng nh\u01b0 v\u1ea5n \u0111\u1ec1 h\u1ecd g\u1eb7p ph\u1ea3i l\u00e0 g\u00ec. Nh\u1eefng l\u1eddi g\u1ee3i \u00fd nh\u01b0 \u201cH\u00e3y cho t\u00f4i bi\u1ebft\u2026\u201d s\u1ebd khuy\u1ebfn kh\u00edch h\u1ecd k\u1ec3 ra c\u00e2u chuy\u1ec7n v\u00e0 chia s\u1ebb kinh nghi\u1ec7m c\u1ee7a h\u1ecd c\u0169ng nh\u01b0 \u0111i\u1ec1u m\u00e0 h\u1ecd \u0111ang c\u1ea3m th\u1ea5y.<\/p>\n

Song song \u0111\u00f3, \u0111\u1eebng gi\u1ea3 \u0111\u1ecbnh b\u1ea5t c\u1ee9 \u0111i\u1ec1u g\u00ec! H\u00e3y gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc b\u1eb1ng c\u00e1ch \u0111\u1eb7t th\u00eam c\u00e2u h\u1ecfi. C\u00e1c c\u00e2u h\u1ecfi \u0111\u00e0o s\u00e2u s\u1ebd cho kh\u00e1ch h\u00e0ng th\u1ea5y r\u1eb1ng b\u1ea1n \u0111ang l\u1eafng nghe c\u1ea9n th\u1eadn v\u00e0 \u0111\u1eb7c bi\u1ec7t quan t\u00e2m \u0111\u1ebfn nh\u1eefng g\u00ec h\u1ecd n\u00f3i.<\/p>\n

Ch\u1ec9 khi b\u1ea1n hi\u1ec3u h\u1ecd l\u00e0 ai, b\u1ea1n m\u1edbi c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u chia s\u1ebb th\u00f4ng tin v\u00e0 c\u00e1ch b\u1ea1n c\u00f3 th\u1ec3 gi\u00fap h\u1ecd c\u00f3 \u0111\u01b0\u1ee3c \u0111i\u1ec1u h\u1ecd mu\u1ed1n.<\/p>\n

\u0110\u1eebng \u0111\u1ec3 kh\u00e1ch h\u00e0ng l\u1eb7p l\u1ea1i<\/strong><\/p>\n

M\u1ed9t trong nh\u1eefng n\u1ed7i th\u1ea5t v\u1ecdng l\u1edbn nh\u1ea5t c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 ph\u1ea3i l\u1eb7p l\u1ea1i nh\u1eefng g\u00ec \u0111\u00e3 n\u00f3i. C\u00e0ng th\u1ea5t v\u1ecdng th\u00ec s\u1ef1 ki\u00ean nh\u1eabn c\u1ee7a h\u1ecd c\u0169ng s\u1ebd gi\u1ea3m \u0111i \u0111\u00e1ng k\u1ec3.<\/p>\n

C\u00f3 th\u1ec3 kh\u00e1ch h\u00e0ng s\u1ebd kh\u00f4ng ng\u1ea1i l\u1eb7p l\u1ea1i n\u1ebfu v\u1ea5n \u0111\u1ec1 c\u1ee7a h\u1ecd ph\u1ee9c t\u1ea1p ho\u1eb7c c\u00f3 nhi\u1ec1u b\u1ed9 ph\u1eadn c\u00f9ng tham gia x\u1eed l\u00fd. Nh\u01b0ng h\u1ecd s\u1ebd tr\u1edf n\u00ean r\u1ea5t b\u1ef1c b\u1ed9i khi nh\u1eafc l\u1ea1i t\u00ecnh hu\u1ed1ng v\u00ec nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng \u2013 ng\u01b0\u1eddi \u0111\u00e1ng l\u1ebd ph\u1ea3i \u201cph\u1ee5c v\u1ee5\u201d h\u1ecd l\u1ea1i kh\u00f4ng l\u1eafng nghe.<\/p>\n

Ghi nh\u1edb nh\u1eefng chi ti\u1ebft nh\u1ecf<\/strong><\/p>\n

B\u1ea1n s\u1ebd n\u1ed5i b\u1eadt tr\u01b0\u1edbc kh\u00e1ch h\u00e0ng n\u1ebfu b\u1ea1n nh\u1edb nh\u1eefng chi ti\u1ebft nh\u1ecf c\u1ee7a cu\u1ed9c tr\u00f2 chuy\u1ec7n v\u00e0 \u0111\u1ec1 c\u1eadp \u0111\u1ebfn ch\u00fang sau \u0111\u00f3. \u0110i\u1ec1u n\u00e0y c\u00f3 th\u1ec3 bao g\u1ed3m s\u1ef1 c\u1ed1 v\u1edbi chi\u1ebfc xe m\u00e1y ho\u1eb7c c\u00e2u chuy\u1ec7n v\u1ec1 con g\u00e1i c\u1ee7a h\u1ecd m\u00e0 h\u1ecd \u0111\u00e3 k\u1ec3 cho b\u1ea1n nghe khi g\u1eb7p g\u1ee1.<\/p>\n

Nh\u1eefng chi ti\u1ebft nh\u1ecf n\u00e0y tuy nh\u1ecf nh\u1eb7t nh\u01b0ng s\u1ebd ch\u1ee9ng t\u1ecf b\u1ea1n lu\u00f4n lu\u00f4n ch\u0103m ch\u00fa l\u1eafng nghe kh\u00e1ch h\u00e0ng \u0111\u1ed3ng th\u1eddi gi\u00fap b\u1ea1n d\u1ec5 d\u00e0ng t\u1ea1o m\u1ed1i quan h\u1ec7 th\u00e2n thi\u1ebft v\u1edbi h\u1ecd.<\/p>\n

H\u00e0 Ph\u01b0\u01a1ng<\/strong><\/p>\n

\t\t\t<\/div>\n","protected":false},"excerpt":{"rendered":"

L\u1eafng nghe kh\u00e1ch h\u00e0ng<\/strong> l\u00e0 m\u1ed9t trong nh\u1eefng k\u1ef9 n\u0103ng quan tr\u1ecdng nh\u1ea5t \u0111\u1ed1i v\u1edbi b\u1ea5t k\u1ef3 nh\u00e2n vi\u00ean kinh doanh n\u00e0o. Th\u1ebf nh\u01b0ng, n\u00f3 th\u01b0\u1eddng b\u1ecb b\u1ecf qua v\u00e0 \u0111\u00e1nh gi\u00e1 th\u1ea5p trong qu\u00e1 tr\u00ecnh b\u00e1n h\u00e0ng. V\u00ec sao l\u1ea1i nh\u01b0 v\u1eady? B\u1edfi nh\u00e2n vi\u00ean c\u1ea3m th\u1ea5y h\u1ecd c\u1ea7n ph\u1ea3i n\u00eau b\u1eadt \u0111\u01b0\u1ee3c \u01b0u \u0111i\u1ec3m c\u1ee7a s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty v\u00e0 n\u00f3i chuy\u1ec7n mang l\u1ea1i c\u1ea3m gi\u00e1c \u0111\u01b0\u1ee3c l\u00e0m ch\u1ee7 cu\u1ed9c trao \u0111\u1ed5i khi\u1ebfn h\u1ecd t\u1ef1 tin h\u01a1n.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[428],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/20865"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=20865"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/20865\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=20865"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=20865"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=20865"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}