{"id":21511,"date":"2023-12-06T02:45:04","date_gmt":"2023-12-06T02:45:04","guid":{"rendered":"https:\/\/masterskills.org\/blog\/chien-luoc-5-whys-la-gi-va-cach-ap-dung-hieu-qua.html"},"modified":"2023-12-22T04:55:20","modified_gmt":"2023-12-21T21:55:20","slug":"chien-luoc-5-whys-la-gi-va-cach-ap-dung-hieu-qua","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/chien-luoc-5-whys-la-gi-va-cach-ap-dung-hieu-qua.html","title":{"rendered":"Chi\u1ebfn l\u01b0\u1ee3c 5 whys l\u00e0 g\u00ec v\u00e0 c\u00e1ch \u00e1p d\u1ee5ng hi\u1ec7u qu\u1ea3"},"content":{"rendered":"
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5 whys l\u00e0 g\u00ec hay 5 t\u1ea1i sao l\u00e0 g\u00ec? \u0110\u00f3 l\u00e0 qu\u00e1 tr\u00ecnh \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 t\u00ecm ra nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a m\u1ed9t v\u1ea5n \u0111\u1ec1 c\u1ee5 th\u1ec3.<\/p>\n

Chi\u1ebfn l\u01b0\u1ee3c 5 whys l\u00e0 g\u00ec?<\/strong><\/span><\/h2>\n

Hi\u1ec3u m\u1ed9t c\u00e1ch \u0111\u01a1n gi\u1ea3n, 5 whys l\u00e0 5 l\u1ea7n h\u1ecfi t\u1ea1i sao. M\u1ed7i c\u00e2u tr\u1ea3 l\u1eddi cho m\u1ed9t \u201cT\u1ea1i sao?\u201d t\u1ea1o c\u01a1 s\u1edf cho c\u00e2u h\u1ecfi ti\u1ebfp theo, d\u1eabn \u0111\u1ebfn n\u0103m l\u1ea7n l\u1eb7p l\u1ea1i c\u1ea7n thi\u1ebft \u0111\u1ec3 gi\u1ea3i quy\u1ebft m\u1ed9t v\u1ea5n \u0111\u1ec1. K\u1ef9 thu\u1eadt n\u00e0y gi\u00fap b\u1ea1n \u0111i s\u00e2u v\u00e0o v\u00e0 kh\u00e1m ph\u00e1 c\u00e1ch c\u00e1c v\u1ea5n \u0111\u1ec1 nh\u1ecf h\u01a1n c\u00f3 m\u1ed1i t\u01b0\u01a1ng quan nguy\u00ean nh\u00e2n v\u00e0 k\u1ebft qu\u1ea3 c\u01a1 b\u1ea3n v\u1edbi nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5.<\/p>\n

Khi n\u00e0o n\u00ean s\u1eed d\u1ee5ng chi\u1ebfn l\u01b0\u1ee3c 5 whys?<\/strong><\/span><\/h2>\n

5 whys kh\u00f4ng ch\u1ec9 h\u1eefu \u00edch nh\u01b0 m\u1ed9t c\u00f4ng c\u1ee5 ph\u00e2n t\u00edch m\u00e0 c\u00f2n \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng ph\u1ed5 bi\u1ebfn \u0111\u1ec3 kh\u1eafc ph\u1ee5c s\u1ef1 c\u1ed1, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 v\u00e0 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng cho c\u00e1c v\u1ea5n \u0111\u1ec1 t\u1eeb \u0111\u01a1n gi\u1ea3n \u0111\u1ebfn kh\u00f3 v\u1eeba ph\u1ea3i.<\/p>\n

Chi\u1ebfn l\u01b0\u1ee3c 5 whys kh\u00f4ng ph\u1ea3i l\u00e0 ph\u01b0\u01a1ng ph\u00e1p t\u1ed1t nh\u1ea5t cho c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p h\u01a1n v\u00ec n\u00f3 th\u01b0\u1eddng d\u1eabn b\u1ea1n \u0111\u1ebfn m\u1ed9t con \u0111\u01b0\u1eddng duy nh\u1ea5t v\u00e0 v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p, c\u00f3 th\u1ec3 c\u00f3 nhi\u1ec1u nguy\u00ean nh\u00e2n. Ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n v\u00e0 hi\u1ec7u qu\u1ea3 (s\u01a1 \u0111\u1ed3 x\u01b0\u01a1ng c\u00e1) ho\u1eb7c ph\u00e2n t\u00edch sai h\u1ecfng v\u00e0 t\u00e1c \u0111\u1ed9ng c\u1ee7a n\u00f3 (FMEA) c\u00f3 th\u1ec3 l\u00e0 c\u00f4ng c\u1ee5 hi\u1ec7u qu\u1ea3 h\u01a1n cho c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p.<\/p>\n

\u0110\u1ed1i v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1eeba ph\u1ea3i \u0111\u01a1n gi\u1ea3n, 5 whys l\u00e0 m\u1ed9t c\u00e1ch tuy\u1ec7t v\u1eddi \u0111\u1ec3 nhanh ch\u00f3ng t\u00ecm ra nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 m\u00e0 kh\u00f4ng c\u1ea7n ph\u1ea3i s\u1eed d\u1ee5ng c\u00e1ch ti\u1ebfp c\u1eadn d\u00e0i h\u01a1n, chuy\u00ean s\u00e2u h\u01a1n. T\u00ednh \u0111\u01a1n gi\u1ea3n c\u1ee7a n\u00f3 l\u00e0m cho n\u00f3 tr\u1edf th\u00e0nh m\u1ed9t c\u00f4ng c\u1ee5 linh ho\u1ea1t \u0111\u1ec3 s\u1eed d\u1ee5ng v\u1edbi c\u00e1c ph\u01b0\u01a1ng ph\u00e1p v\u00e0 k\u1ef9 thu\u1eadt tinh g\u1ecdn kh\u00e1c nh\u01b0 th\u1ef1c hi\u1ec7n ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5, kaizen v\u00e0 Six Sigma.<\/p>\n

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\u201cB\u1eb1ng c\u00e1ch h\u1ecfi t\u1ea1i sao n\u0103m l\u1ea7n, b\u1ea3n ch\u1ea5t c\u1ee7a v\u1ea5n \u0111\u1ec1 c\u0169ng nh\u01b0 gi\u1ea3i ph\u00e1p c\u1ee7a n\u00f3 tr\u1edf n\u00ean r\u00f5 r\u00e0ng h\u01a1n.\u201d<\/strong><\/em><\/p>\n<\/blockquote>\n

V\u00ed d\u1ee5 v\u1ec1 vi\u1ec7c \u00e1p d\u1ee5ng 5 whys<\/strong><\/p>\n

\u0110\u1ec3 hi\u1ec3u th\u00eam v\u1ec1 5 whys l\u00e0 g\u00ec h\u00e3y xem x\u00e9t v\u00ed d\u1ee5 sau:<\/p>\n

T\u00ecnh hu\u1ed1ng l\u00e0 A \u0111\u00e3 kh\u00f4ng g\u1eedi b\u1ea3n tin c\u1eadp nh\u1eadt ph\u1ea7n m\u1ec1m \u0111\u00fang h\u1ea1n. C\u00e1c c\u00e2u h\u1ecfi t\u1ea1i sao \u0111\u01b0\u1ee3c \u0111\u1eb7t ra s\u1ebd l\u00e0:<\/p>\n

\u2013 T\u1ea1i sao A kh\u00f4ng g\u1eedi b\u1ea3n tin \u0111\u00fang h\u1ea1n?\u00a0V\u00ec c\u00e1c b\u1ea3n c\u1eadp nh\u1eadt \u0111\u00e3 kh\u00f4ng \u0111\u01b0\u1ee3c tri\u1ec3n khai \u0111\u00fang h\u1ea1n.<\/p>\n

\u2013 T\u1ea1i sao c\u00e1c b\u1ea3n c\u1eadp nh\u1eadt kh\u00f4ng \u0111\u01b0\u1ee3c tri\u1ec3n khai \u0111\u00fang h\u1ea1n?\u00a0B\u1edfi v\u00ec c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n v\u1eabn \u0111ang l\u00e0m vi\u1ec7c tr\u00ean c\u00e1c t\u00ednh n\u0103ng m\u1edbi.<\/p>\n

\u2013\u00a0 T\u1ea1i sao c\u00e1c nh\u00e0 ph\u00e1t tri\u1ec3n v\u1eabn l\u00e0m vi\u1ec7c tr\u00ean c\u00e1c t\u00ednh n\u0103ng m\u1edbi?\u00a0M\u1ed9t trong nh\u1eefng nh\u00e0 ph\u00e1t tri\u1ec3n m\u1edbi kh\u00f4ng r\u00e0nh v\u1ec1 c\u00e1c th\u1ee7 t\u1ee5c.<\/p>\n

\u2013\u00a0 T\u1ea1i sao nh\u00e0 ph\u00e1t tri\u1ec3n m\u1edbi kh\u00f4ng quen v\u1edbi t\u1ea5t c\u1ea3 c\u00e1c th\u1ee7 t\u1ee5c?\u00a0Anh \u1ea5y \u0111\u00e3 kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o b\u00e0i b\u1ea3n.<\/p>\n

\u2013\u00a0 T \u1ea1i sao anh ta kh\u00f4ng \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o b\u00e0i b\u1ea3n?\u00a0B\u1edfi v\u00ec Gi\u00e1m \u0111\u1ed1c c\u00f4ng ngh\u1ec7 tin r\u1eb1ng nh\u00e2n vi\u00ean m\u1edbi kh\u00f4ng c\u1ea7n \u0111\u00e0o t\u1ea1o k\u1ef9 l\u01b0\u1ee1ng v\u00e0 h\u1ecd n\u00ean h\u1ecdc h\u1ecfi trong khi l\u00e0m vi\u1ec7c.<\/p>\n

B\u1ea1n c\u00f3 th\u1ec3 nh\u1eadn th\u1ea5y r\u1eb1ng nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a v\u1ea5n \u0111\u1ec1 ban \u0111\u1ea7u h\u00f3a ra l\u00e0 m\u1ed9t c\u00e1i g\u00ec \u0111\u00f3 ho\u00e0n to\u00e0n kh\u00e1c v\u1edbi h\u1ea7u h\u1ebft c\u00e1c mong \u0111\u1ee3i. H\u01a1n n\u1eefa, r\u00f5 r\u00e0ng \u0111\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 v\u1ea5n \u0111\u1ec1 c\u00f4ng ngh\u1ec7 m\u00e0 l\u00e0 v\u1ea5n \u0111\u1ec1 quy tr\u00ecnh.\u00a0\u0110\u00e2y l\u00e0 \u0111i\u1ec1u ph\u1ed5 bi\u1ebfn v\u00ec ch\u00fang ta th\u01b0\u1eddng t\u1eadp trung v\u00e0o v\u1ea5n \u0111\u1ec1 ph\u1ea7n s\u1ea3n ph\u1ea9m m\u00e0 b\u1ecf qu\u00ean y\u1ebfu t\u1ed1 con ng\u01b0\u1eddi.<\/p>\n

Do \u0111\u00f3, ph\u00e2n t\u00edch 5 whys nh\u1eb1m m\u1ee5c \u0111\u00edch ki\u1ec3m tra s\u00e2u m\u1ed9t v\u1ea5n \u0111\u1ec1 nh\u1ea5t \u0111\u1ecbnh cho \u0111\u1ebfn khi n\u00f3 ch\u1ec9 ra cho b\u1ea1n nguy\u00ean nh\u00e2n th\u1ef1c s\u1ef1. H\u00e3y nh\u1edb r\u1eb1ng \u201c5\u201d ch\u1ec9 l\u00e0 m\u1ed9t con s\u1ed1.\u00a0H\u1ecfi \u201cT\u1ea1i sao\u201d nhi\u1ec1u l\u1ea7n n\u1ebfu b\u1ea1n c\u1ea7n \u0111\u1ec3 ho\u00e0n th\u00e0nh quy tr\u00ecnh v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh \u0111\u1ed9ng th\u00edch h\u1ee3p.<\/p>\n

C\u00e1ch s\u1eed d\u1ee5ng 5 Whys nh\u01b0 th\u1ebf n\u00e0o?<\/strong><\/span><\/h2>\n

Ph\u01b0\u01a1ng ph\u00e1p 5 whys r\u1ea5t d\u1ec5 \u00e1p \u200b\u200bd\u1ee5ng v\u00e0o th\u1ef1c t\u1ebf, v\u1ec1 c\u01a1 b\u1ea3n l\u00e0 x\u00e1c \u0111\u1ecbnh m\u1ed9t v\u1ea5n \u0111\u1ec1 v\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi \u201cT\u1ea1i sao?\u201d n\u0103m l\u1ea7n (c\u00f3 th\u1ec3 \u00edt h\u01a1n ho\u1eb7c nhi\u1ec1u h\u01a1n) \u0111\u1ec3 t\u00ecm ra nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 nh\u1eb1m \u0111\u01b0a ra gi\u1ea3i ph\u00e1p l\u00e2u d\u00e0i.<\/p>\n

V\u1eady c\u00e1c b\u01b0\u1edbc \u0111\u1ec3 \u00e1p d\u1ee5ng th\u00e0nh c\u00f4ng 5 whys l\u00e0 g\u00ec? \u0110\u00f3 l\u00e0:<\/strong><\/p>\n

T\u1ed5 ch\u1ee9c m\u1ed9t cu\u1ed9c h\u1ecdp nh\u00f3m<\/strong><\/p>\n

V\u1edbi m\u1ed9t v\u1ea5n \u0111\u1ec1 x\u1ea3y ra, h\u00e3y c\u1ed1 g\u1eafng t\u1eadp h\u1ee3p m\u1ed9t nh\u00f3m ng\u01b0\u1eddi t\u1eeb c\u00e1c ph\u00f2ng ban c\u00f3 li\u00ean quan. B\u1eb1ng c\u00e1ch th\u00e0nh l\u1eadp m\u1ed9t nh\u00f3m \u0111a ch\u1ee9c n\u0103ng, b\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng quan \u0111i\u1ec3m \u0111\u1ed9c \u0111\u00e1o. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap b\u1ea1n thu th\u1eadp \u0111\u1ee7 th\u00f4ng tin \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh s\u00e1ng su\u1ed1t. H\u00e3y l\u01b0u \u00fd r\u1eb1ng \u0111\u00e2y kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t nhi\u1ec7m v\u1ee5 c\u00e1 nh\u00e2n v\u00e0 n\u00f3 c\u1ea7n \u0111\u01b0\u1ee3c c\u1ea3 nh\u00f3m th\u1ef1c hi\u1ec7n.<\/p>\n

X\u00e1c \u0111\u1ecbnh c\u00e1c v\u1ea5n \u0111\u1ec1<\/strong><\/p>\n

Th\u1ea3o lu\u1eadn v\u1ea5n \u0111\u1ec1 v\u1edbi nh\u00f3m v\u00e0 tr\u00ecnh b\u00e0y r\u00f5 r\u00e0ng v\u1ea5n \u0111\u1ec1 s\u1ebd gi\u00fap b\u1ea1n x\u00e1c \u0111\u1ecbnh ph\u1ea1m vi c\u1ee7a v\u1ea5n \u0111\u1ec1 b\u1ea1n s\u1ebd \u0111i\u1ec1u tra.<\/p>\n

\u0110i\u1ec1u n\u00e0y r\u1ea5t quan tr\u1ecdng v\u00ec \u0111i\u1ec1u tra m\u1ed9t v\u1ea5n \u0111\u1ec1 ph\u1ea1m vi r\u1ed9ng c\u00f3 th\u1ec3 t\u1ed1n th\u1eddi gian. H\u00e3y c\u1ed1 g\u1eafng t\u1eadp trung h\u1ebft m\u1ee9c c\u00f3 th\u1ec3 \u0111\u1ec3 t\u00ecm ra gi\u1ea3i ph\u00e1p h\u1eefu hi\u1ec7u.<\/p>\n

H\u1ecfi t\u1ea1i sao<\/strong><\/p>\n

Tr\u01b0\u1edfng nh\u00f3m s\u1ebd \u0111\u01b0a ra c\u00e1c c\u00e2u h\u1ecfi v\u00e0 c\u1ed1 g\u1eafng gi\u1eef cho nh\u00f3m t\u1eadp trung. C\u00e1c c\u00e2u tr\u1ea3 l\u1eddi n\u00ean d\u1ef1a tr\u00ean s\u1ef1 ki\u1ec7n v\u00e0 d\u1eef li\u1ec7u th\u1ef1c t\u1ebf, thay v\u00ec d\u1ef1a tr\u00ean \u00fd ki\u1ebfn \u200b\u200bc\u1ea3m t\u00ednh. H\u1ecfi \u201cT\u1ea1i sao\u201d nhi\u1ec1u l\u1ea7n n\u1ebfu c\u1ea7n cho \u0111\u1ebfn khi nh\u00f3m c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh \u0111\u01b0\u1ee3c nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a v\u1ea5n \u0111\u1ec1 ban \u0111\u1ea7u.<\/p>\n

\u0110\u1eebng h\u1ecfi qu\u00e1 nhi\u1ec1u T\u1ea1i sao. N\u1ebfu c\u1ee9 ti\u1ebfp t\u1ee5c, b\u1ea1n c\u00f3 th\u1ec3 s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c v\u00f4 s\u1ed1 l\u1eddi \u0111\u1ec1 ngh\u1ecb v\u00e0 ph\u00e0n n\u00e0n v\u00f4 l\u00fd, \u0111\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ee5c \u0111\u00edch. H\u00e3y t\u1eadp trung v\u00e0o vi\u1ec7c t\u00ecm ra nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5.<\/p>\n

Th\u1ec9nh tho\u1ea3ng s\u1ebd c\u00f3 nhi\u1ec1u t\u00ecnh hu\u1ed1ng c\u00f3 nhi\u1ec1u nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5. L\u00fac n\u00e0y, ph\u00e2n t\u00edch 5 whys s\u1ebd gi\u1ed1ng nh\u01b0 m\u1ed9t th\u00e2n c\u00e2y v\u1edbi nhi\u1ec1u nh\u00e1nh kh\u00e1c nhau. \u0110i\u1ec1u n\u00e0y s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u \u0111\u01b0\u1ee3c nhi\u1ec1u l\u00fd do g\u00e2y \u1ea3nh h\u01b0\u1edfng ti\u00eau c\u1ef1c ti\u1ec1m \u1ea9n v\u00e0 lo\u1ea1i b\u1ecf \u0111\u1ec3 mang l\u1ea1i hi\u1ec3u qu\u1ea3 l\u00e2u d\u00e0i.<\/p>\n

H\u00e0nh \u0111\u1ed9ng<\/strong><\/p>\n

Sau khi nh\u00f3m ph\u00e1t hi\u1ec7n (c\u00e1c) nguy\u00ean nh\u00e2n g\u1ed1c, \u0111\u00e3 \u0111\u1ebfn l\u00fac th\u1ef1c hi\u1ec7n c\u00e1c h\u00e0nh \u0111\u1ed9ng kh\u1eafc ph\u1ee5c. T\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean n\u00ean tham gia v\u00e0o m\u1ed9t cu\u1ed9c th\u1ea3o lu\u1eadn \u0111\u1ec3 t\u00ecm v\u00e0 \u00e1p d\u1ee5ng gi\u1ea3i ph\u00e1p t\u1ed1t nh\u1ea5t s\u1ebd b\u1ea3o v\u1ec7 quy tr\u00ecnh c\u1ee7a b\u1ea1n kh\u1ecfi c\u00e1c v\u1ea5n \u0111\u1ec1 l\u1eb7p l\u1ea1i.<\/p>\n

Khi quy\u1ebft \u0111\u1ecbnh \u0111\u01b0\u1ee3c \u0111\u01b0a ra, m\u1ed9t trong c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m ph\u1ea3i ch\u1ecbu tr\u00e1ch nhi\u1ec7m gi\u00e1m s\u00e1t to\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh.<\/p>\n

Sau m\u1ed9t kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh, nh\u00f3m c\u1ea7n h\u1ecdp l\u1ea1i v\u00e0 ki\u1ec3m tra xem h\u00e0nh \u0111\u1ed9ng c\u1ee7a h\u1ecd c\u00f3 th\u1ef1c s\u1ef1 c\u00f3 t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c hay kh\u00f4ng. N\u1ebfu kh\u00f4ng, qu\u00e1 tr\u00ecnh n\u00e0y n\u00ean \u0111\u01b0\u1ee3c l\u1eb7p l\u1ea1i.<\/p>\n

Cu\u1ed1i c\u00f9ng, tr\u01b0\u1eddng h\u1ee3p n\u00e0y n\u00ean \u0111\u01b0\u1ee3c l\u1eadp th\u00e0nh t\u00e0i li\u1ec7u v\u00e0 g\u1eedi cho to\u00e0n t\u1ed5 ch\u1ee9c. Chia s\u1ebb th\u00f4ng tin n\u00e0y s\u1ebd cung c\u1ea5p m\u1ed9t c\u00e1i nh\u00ecn t\u1ed5ng quan s\u00e2u s\u1eafc v\u1ec1 c\u00e1c lo\u1ea1i v\u1ea5n \u0111\u1ec1 kh\u00e1c nhau m\u00e0 m\u1ed9t nh\u00f3m c\u00f3 th\u1ec3 g\u1eb7p ph\u1ea3i v\u00e0 c\u00e1ch nh\u1eefng v\u1ea5n \u0111\u1ec1 \u0111\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c x\u1eed l\u00fd.<\/p>\n

T\u00f3m l\u1ea1i, \u0111\u1ec3 tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi 5 whys l\u00e0 g\u00ec, b\u1ea1n c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi: 5 whys l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 \u0111\u01a1n gi\u1ea3n v\u00e0 hi\u1ec7u qu\u1ea3 \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 b\u1eb1ng c\u00e1ch \u0111\u1eb7t m\u1ed9t chu\u1ed7i c\u00e1c c\u00e2u h\u1ecfi \u201cT\u1ea1i sao\u201d. 5 Whys c\u0169ng khuy\u1ebfn kh\u00edch m\u1ed7i th\u00e0nh vi\u00ean trong nh\u00f3m chia s\u1ebb \u00fd t\u01b0\u1edfng \u0111\u1ec3 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c, thay v\u00ec \u0111\u1ed5 l\u1ed7i cho ng\u01b0\u1eddi kh\u00e1c \u0111\u1ed3ng th\u1eddi mang l\u1ea1i cho nh\u00f3m s\u1ef1 t\u1ef1 tin r\u1eb1ng h\u1ecd c\u00f3 th\u1ec3 lo\u1ea1i b\u1ecf b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 n\u00e0o v\u00e0 ng\u0103n ch\u1eb7n qu\u00e1 tr\u00ecnh th\u1ea5t b\u1ea1i l\u1eb7p l\u1ea1i.<\/p>\n

\u00a0Tr\u00e2m Nguy\u1ec5n\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0<\/p>\n

<\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

5 whys l\u00e0 g\u00ec hay 5 t\u1ea1i sao l\u00e0 g\u00ec? \u0110\u00f3 l\u00e0 qu\u00e1 tr\u00ecnh \u0111\u01a1n gi\u1ea3n \u0111\u1ec3 t\u00ecm ra nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a m\u1ed9t v\u1ea5n \u0111\u1ec1 c\u1ee5 th\u1ec3.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[429],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/21511"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=21511"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/21511\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=21511"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=21511"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=21511"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}