{"id":22300,"date":"2023-12-06T05:01:07","date_gmt":"2023-12-06T05:01:07","guid":{"rendered":"https:\/\/masterskills.org\/blog\/operation-manager-la-gi-vai-tro-nhiem-vu-va-ky-nang-can-co.html"},"modified":"2023-12-22T08:08:42","modified_gmt":"2023-12-22T01:08:42","slug":"operation-manager-la-gi-vai-tro-nhiem-vu-va-ky-nang-can-co","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/operation-manager-la-gi-vai-tro-nhiem-vu-va-ky-nang-can-co.html","title":{"rendered":"Operation Manager l\u00e0 g\u00ec? Vai tr\u00f2, nhi\u1ec7m v\u1ee5 v\u00e0 k\u1ef9 n\u0103ng c\u1ea7n c\u00f3"},"content":{"rendered":"
\n
Operation Manager ch\u1ecbu tr\u00e1ch nhi\u1ec7m qu\u1ea3n l\u00fd c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u1eb1ng ng\u00e0y, gi\u00e1m s\u00e1t c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft c\u1ee7a t\u1ed5 ch\u1ee9c. Vai tr\u00f2 c\u1ee7a h\u1ecd s\u1ebd kh\u00e1c nhau t\u00f9y v\u00e0o l\u0129nh v\u1ef1c ho\u1ea1t \u0111\u1ed9ng v\u00e0 quy m\u00f4 c\u1ee7a t\u1ed5 ch\u1ee9c.<\/div>\n

Operation Manager l\u00e0 g\u00ec?<\/span><\/strong><\/h2>\n

Operation Manager (OM) l\u00e0 tr\u01b0\u1edfng ph\u00f2ng v\u1eadn h\u00e0nh (B\u1ed9 ph\u1eadn Operation) hay nh\u00e0 qu\u1ea3n tr\u1ecb v\u1eadn h\u00e0nh. OM l\u00e0 ng\u01b0\u1eddi gi\u00e1m s\u00e1t b\u1ee9c tranh to\u00e0n c\u1ea3nh v\u1ec1 t\u1ed5 ch\u1ee9c, h\u1ecd ch\u1ecbu tr\u00e1ch nhi\u1ec7m qu\u1ea3n l\u00fd quy tr\u00ecnh mua h\u00e0ng, k\u1ebf to\u00e1n, nh\u00e2n s\u1ef1, h\u00e0ng t\u1ed3n kho,…\u00a0<\/p>\n

Operation Manager c\u00f3 vai tr\u00f2 \u0111\u1ea3m b\u1ea3o t\u1ed5 ch\u1ee9c ho\u1ea1t \u0111\u1ed9ng tr\u01a1n tru v\u00e0 \u0111\u00e1p \u1ee9ng \u0111\u1ea7y \u0111\u1ee7 m\u1ecdi th\u1ee9 c\u1ea7n thi\u1ebft \u0111\u1ec3 v\u1eadn h\u00e0nh hi\u1ec7u qu\u1ea3. H\u1ecd c\u00f3 ki\u1ebfn th\u1ee9c s\u00e2u r\u1ed9ng v\u00e0 hi\u1ec3u r\u00f5 c\u00e1c quy \u0111\u1ecbnh ph\u00e1p lu\u1eadt hi\u1ec7n h\u00e0nh \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ecdi ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n hi\u1ec7u qu\u1ea3 v\u00e0 an to\u00e0n nh\u1ea5t.<\/p>\n

\n

T\u1ea7m quan tr\u1ecdng c\u1ee7a Operation Manager trong doanh nghi\u1ec7p<\/span><\/strong><\/h2>\n

Operation Manager \u0111\u00f3ng vai tr\u00f2 h\u1ebft s\u1ee9c quan tr\u1ecdng \u0111\u1ed1i v\u1edbi s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a b\u1ea5t k\u1ef3 t\u1ed5 ch\u1ee9c n\u00e0o. H\u1ecd c\u00f3 tr\u00e1ch nhi\u1ec7m x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch, gi\u00e1m s\u00e1t ho\u1ea1t \u0111\u1ed9ng, qu\u1ea3n l\u00fd c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau trong t\u1ed5 ch\u1ee9c nh\u01b0 nh\u00e2n s\u1ef1, t\u00e0i ch\u00ednh,…<\/p>\n

Operation Manager c\u1ea7n \u0111\u1ea3m b\u1ea3o t\u1ed5 ch\u1ee9c \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c c\u00e1c ti\u00eau chu\u1ea9n v\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5. \u0110\u1ed3ng th\u1eddi x\u00e1c \u0111\u1ecbnh c\u00e1c l\u0129nh v\u1ef1c c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n ch\u1ea5t l\u01b0\u1ee3ng nh\u1eb1m t\u0103ng s\u1ee9c c\u1ea1nh tranh tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/p>\n

M\u1ed9t vai tr\u00f2 quan tr\u1ecdng kh\u00e1c c\u1ee7a Operation Manager l\u00e0 \u0111\u1ea3m b\u1ea3o t\u1ed5 ch\u1ee9c tu\u00e2n th\u1ee7 lu\u1eadt v\u00e0 quy \u0111\u1ecbnh hi\u1ec7n h\u00e0nh c\u00f3 li\u00ean quan. H\u1ecd ph\u1ea3i nh\u1eadn th\u1ee9c \u0111\u01b0\u1ee3c c\u00e1c \u0111i\u1ec1u kho\u1ea3n c\u00f3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn t\u1ed5 ch\u1ee9c v\u00e0 \u0111\u1ea3m b\u1ea3o c\u00f4ng ty ho\u1ea1t \u0111\u1ed9ng trong khu\u00f4n kh\u1ed5 c\u1ee7a c\u00e1c quy \u0111\u1ecbnh n\u00e0y.<\/p>\n

\n

M\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c c\u1ee7a Operation Manager (OM)<\/span><\/strong><\/h2>\n

Qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1<\/span><\/strong><\/h3>\n

Operation Manager c\u00f3 tr\u00e1ch nhi\u1ec7m qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1 bao g\u1ed3m qu\u1ea3n l\u00fd v\u00e0 \u0111i\u1ec1u ph\u1ed1i nh\u00e2n s\u1ef1 \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c di\u1ec5n ra su\u00f4n s\u1ebb v\u00e0 hi\u1ec7u qu\u1ea3. H\u1ecd ch\u1ecbu tr\u00e1ch nhi\u1ec7m trong vi\u1ec7c tuy\u1ec3n d\u1ee5ng, h\u01b0\u1edbng d\u1eabn, \u0111\u00e0o t\u1ea1o trong c\u00f4ng vi\u1ec7c, qu\u1ea3n l\u00fd l\u01b0\u01a1ng th\u01b0\u1edfng, c\u00e1c v\u1ea5n \u0111\u1ec1 v\u1ec1 h\u1ee3p \u0111\u1ed3ng, ph\u00fac l\u1ee3i,… c\u1ee7a nh\u00e2n vi\u00ean trong c\u00f4ng ty.<\/p>\n

Operation Manager ph\u1ea3i \u0111\u1ea3m b\u1ea3o \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng \u0111\u00fang v\u1edbi vai tr\u00f2 v\u00e0 c\u00f3 \u0111\u1ee7 n\u0103ng l\u1ef1c \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3. Vi\u1ec7c qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1 \u0111\u00f3ng vai tr\u00f2 r\u1ea5t quan tr\u1ecdng trong vi\u1ec7c \u0111\u1ea3m b\u1ea3o s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a t\u1ed5 ch\u1ee9c v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau kinh doanh.<\/p>\n

Qu\u1ea3n l\u00fd h\u00e0ng t\u1ed3n kho, chu\u1ed7i cung \u1ee9ng<\/span><\/strong><\/h3>\n

Operation Manager c\u1ea7n gi\u00e1m s\u00e1t, \u0111\u1ea3m b\u1ea3o ngu\u1ed3n cung \u1ee9ng c\u1ee7a doanh nghi\u1ec7p v\u1eadn h\u00e0nh v\u1edbi chi ph\u00ed h\u1ee3p l\u00fd. C\u00f4ng vi\u1ec7c qu\u1ea3n l\u00fd h\u00e0ng t\u1ed3n kho, chu\u1ed7i cung \u1ee9ng r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c cung c\u1ea5p \u0111\u00fang th\u1eddi \u0111i\u1ec3m, \u0111\u1ee7 s\u1ed1 l\u01b0\u1ee3ng, \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng, chi ph\u00ed h\u1ee3p l\u00fd.<\/p>\n

Ki\u1ec3m so\u00e1t s\u1ed1 l\u01b0\u1ee3ng h\u00e0ng t\u1ed3n \u0111\u1ec3 c\u00f3 ph\u01b0\u01a1ng \u00e1n gi\u1ea3i quy\u1ebft ph\u00f9 h\u1ee3p, l\u00ean k\u1ebf ho\u1ea1ch \u0111\u1ea9y h\u00e0ng \u0111i n\u1ebfu b\u1ecb t\u1ed3n qu\u00e1 nhi\u1ec1u.<\/p>\n

>> Tham kh\u1ea3o: Qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng l\u00e0 g\u00ec?<\/em><\/p>\n

\n

Qu\u1ea3n l\u00fd ng\u00e2n s\u00e1ch, t\u00e0i ch\u00ednh<\/span><\/strong><\/h3>\n

Operation Manager c\u1ea7n x\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch t\u00e0i ch\u00ednh, \u0111i\u1ec1u ph\u1ed1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng li\u00ean quan \u0111\u1ebfn qu\u1ea3n l\u00fd ng\u00e2n s\u00e1ch, t\u00e0i ch\u00ednh c\u1ee7a t\u1ed5 ch\u1ee9c. Vi\u1ec7c n\u00e0y nh\u1eb1m \u0111\u1ea3m b\u1ea3o t\u1ed5 ch\u1ee9c c\u00f3 \u0111\u1ee7 ngu\u1ed3n l\u1ef1c \u0111\u1ec3 v\u1eadn h\u00e0nh, c\u00e1c kho\u1ea3n ti\u1ec1n \u0111\u01b0\u1ee3c d\u00f9ng v\u1edbi m\u1ee5c \u0111\u00edch h\u1ee3p l\u00fd, ti\u1ebft ki\u1ec7m.<\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, Operation Manager c\u0169ng c\u1ea7n qu\u1ea3n l\u00fd c\u00e1c quy tr\u00ecnh li\u00ean quan \u0111\u1ebfn t\u00e0i ch\u00ednh nh\u01b0 h\u1ea1ch to\u00e1n, ki\u1ec3m so\u00e1t chi ph\u00ed, l\u1eadp b\u00e1o c\u00e1o t\u00e0i ch\u00ednh, \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 \u0111\u1ea7u t\u01b0 v\u00e0 n\u00e2ng cao hi\u1ec7u su\u1ea5t t\u00e0i ch\u00ednh c\u1ee7a t\u1ed5 ch\u1ee9c. Vi\u1ec7c qu\u1ea3n l\u00fd ng\u00e2n s\u00e1ch v\u00e0 t\u00e0i ch\u00ednh \u0111\u00f3ng vai tr\u00f2 r\u1ea5t quan tr\u1ecdng trong vi\u1ec7c \u0111\u1ea3m b\u1ea3o s\u1ef1 \u1ed5n \u0111\u1ecbnh, ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n

>> Tham kh\u1ea3o: Qu\u1ea3n tr\u1ecb t\u00e0i ch\u00ednh: M\u1ee5c ti\u00eau, ch\u1ee9c n\u0103ng v\u00e0 nguy\u00ean t\u1eafc<\/em><\/p>\n

Qu\u1ea3n l\u00fd ho\u1ea1t \u0111\u1ed9ng chung c\u1ee7a doanh nghi\u1ec7p\u00a0<\/span><\/strong><\/h3>\n

Operation Manager c\u00f3 tr\u00e1ch nhi\u1ec7m qu\u1ea3n l\u00fd c\u00e1c ho\u1ea1t \u0111\u1ed9ng di\u1ec5n ra trong t\u1ed5 ch\u1ee9c nh\u01b0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t, Marketing, \u0111\u00e1nh gi\u00e1 chi\u1ebfn l\u01b0\u1ee3c, cung c\u1ea5p d\u1ecbch v\u1ee5, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng,…<\/p>\n

Tr\u00ean th\u1ef1c t\u1ebf t\u1ea1i c\u00e1c t\u1eadp \u0111o\u00e0n l\u1edbn, Operation Manager c\u00f3 th\u1ec3 ch\u1ecbu tr\u00e1ch nhi\u1ec7m trong l\u0129nh v\u1ef1c chuy\u00ean m\u00f4n c\u1ee5 th\u1ec3. Ch\u1eb1ng h\u1ea1n nh\u01b0 chuy\u00ean v\u1ec1 ph\u00e1t tri\u1ec3n s\u1ea3n ph\u1ea9m s\u1ebd ch\u1ecbu tr\u00e1ch nhi\u1ec7m v\u1ec1 quy tr\u00ecnh s\u1ea3n xu\u1ea5t, gi\u00e1m s\u00e1t, ki\u1ec3m so\u00e1t, \u0111i\u1ec1u ch\u1ec9nh qu\u00e1 tr\u00ecnh l\u00e0m s\u1ea3n ph\u1ea9m.<\/p>\n

\n

Nh\u1eefng k\u1ef9 n\u0103ng, t\u1ed1 ch\u1ea5t c\u1ee7a m\u1ed9t Operation Manager<\/span><\/strong><\/h2>\n
    \n
  1. Chuy\u00ean m\u00f4n, nghi\u1ec7p v\u1ee5<\/li>\n
  2. K\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o<\/li>\n
  3. K\u1ef9 n\u0103ng giao ti\u1ebfp<\/li>\n
  4. K\u1ef9 n\u0103ng x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c<\/li>\n
  5. K\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m<\/li>\n
  6. K\u1ef9 n\u0103ng qu\u1ea3n l\u00fd r\u1ee7i ro, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/li>\n<\/ol>\n

    Chuy\u00ean m\u00f4n, nghi\u1ec7p v\u1ee5<\/span><\/strong><\/h3>\n

    Operation Manager c\u1ea7n c\u00f3 ki\u1ebfn th\u1ee9c chuy\u00ean m\u00f4n v\u1ec1 c\u00e1c quy tr\u00ecnh, ph\u01b0\u01a1ng ph\u00e1p, c\u00f4ng ngh\u1ec7 li\u00ean quan \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng s\u1ea3n xu\u1ea5t, qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng, qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1, t\u00e0i ch\u00ednh v\u00e0 c\u00e1c l\u0129nh v\u1ef1c kh\u00e1c li\u00ean quan \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

    B\u1eb1ng c\u1ea5p l\u00e0 kh\u00f4ng b\u1eaft bu\u1ed9c, tuy nhi\u00ean mu\u1ed1n leo l\u00ean v\u1ecb tr\u00ed Operation Manager nhanh h\u01a1n, m\u1ed9t ng\u01b0\u1eddi c\u1ea7n c\u00f3 b\u1eb1ng c\u1eed nh\u00e2n v\u1edbi chuy\u00ean ng\u00e0nh li\u00ean quan \u0111\u1ebfn qu\u1ea3n tr\u1ecb. \u0110\u1ed3ng th\u1eddi c\u00f3 nhi\u1ec1u n\u0103m kinh nghi\u1ec7m t\u1ea1i v\u1ecb tr\u00ed Manager ho\u1eb7c qu\u1ea3n l\u00fd t\u01b0\u01a1ng \u0111\u01b0\u01a1ng \u0111\u1ec3 c\u00f3 kh\u1ea3 n\u0103ng l\u00e3nh \u0111\u1ea1o \u0111\u1ed9i nh\u00f3m hi\u1ec7u qu\u1ea3.<\/p>\n

    K\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o<\/span><\/strong><\/h3>\n

    Operation Manager c\u0169ng l\u00e0 ng\u01b0\u1eddi \u0111\u00f3ng vai tr\u00f2 l\u00e3nh \u0111\u1ea1o trong m\u1ed9t t\u1ed5 ch\u1ee9c, \u0111\u1eb7c bi\u1ec7t l\u00e0 trong nh\u1eefng m\u00f4i tr\u01b0\u1eddng l\u1edbn \u0111\u00f2i h\u1ecfi s\u1ef1 chuy\u00ean nghi\u1ec7p, k\u1ef9 n\u0103ng l\u00e3nh \u0111\u1ea1o c\u1ee7a Operation Manager l\u1ea1i c\u00e0ng h\u1ebft s\u1ee9c quan tr\u1ecdng.<\/p>\n

    Operation Manager c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng ph\u00e1t tri\u1ec3n k\u1ebf ho\u1ea1ch v\u00e0 chi\u1ebfn l\u01b0\u1ee3c cho t\u1ed5 ch\u1ee9c, ph\u00e2n c\u00f4ng c\u00f4ng vi\u1ec7c h\u1ee3p l\u00fd, t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c v\u00e0 truy\u1ec1n \u0111\u1ed9ng l\u1ef1c cho nh\u00e2n vi\u00ean, t\u0103ng hi\u1ec7u su\u1ea5t c\u00f4ng vi\u1ec7c.<\/p>\n

    \n

    K\u1ef9 n\u0103ng giao ti\u1ebfp<\/span><\/strong><\/h3>\n

    T\u00ednh ch\u1ea5t c\u00f4ng vi\u1ec7c c\u1ee7a Operation Manager l\u00e0 th\u01b0\u1eddng xuy\u00ean giao ti\u1ebfp, thi\u1ebft l\u1eadp v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 v\u1edbi c\u00e1c b\u00ean li\u00ean quan nh\u01b0 nh\u00e0 cung c\u1ea5p, kh\u00e1ch h\u00e0ng, ban gi\u00e1m \u0111\u1ed1c,…<\/p>\n

    Giao ti\u1ebfp hi\u1ec7u qu\u1ea3 gi\u00fap Operation Manager c\u00f3 th\u1ec3 truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin, \u00fd t\u01b0\u1edfng v\u00e0 k\u1ebf ho\u1ea1ch c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng v\u00e0 ch\u00ednh x\u00e1c \u0111\u1ebfn c\u00e1c th\u00e0nh vi\u00ean trong t\u1ed5 ch\u1ee9c, c\u00e1c nh\u00e0 cung c\u1ea5p, kh\u00e1ch h\u00e0ng.<\/p>\n

    K\u1ef9 n\u0103ng giao ti\u1ebfp \u0111\u1ed3ng th\u1eddi c\u0169ng gi\u00fap Operation Manager c\u00f3 th\u1ec3 l\u1eafng nghe v\u00e0 hi\u1ec3u quan \u0111i\u1ec3m, \u00fd ki\u1ebfn v\u00e0 ph\u1ea3n h\u1ed3i t\u1eeb c\u00e1c th\u00e0nh vi\u00ean, t\u1eeb \u0111\u00f3 \u0111\u01b0a ra nh\u1eefng quy\u1ebft \u0111\u1ecbnh ph\u00f9 h\u1ee3p \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n

    K\u1ef9 n\u0103ng x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c<\/span><\/strong><\/h3>\n

    L\u00e0 ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c ho\u1ea1t \u0111\u1ed9ng cho doanh nghi\u1ec7p, Operation Manager c\u1ea7n s\u1edf h\u1eefu k\u1ef9 n\u0103ng x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c hi\u1ec7u qu\u1ea3. \u0110\u1ed3ng th\u1eddi th\u1ef1c hi\u1ec7n gi\u00e1m s\u00e1t c\u00e1c b\u1ed9 ph\u1eadn, ph\u00f2ng ban kh\u00e1c trong qu\u00e1 tr\u00ecnh v\u1eadn h\u00e0nh.<\/p>\n

    Kh\u1ea3 n\u0103ng x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c t\u1ed1t gi\u00fap ti\u1ebft ki\u1ec7m chi ph\u00ed t\u1ed1i \u0111a cho doanh nghi\u1ec7p, \u0111\u1ea3m b\u1ea3o m\u1ecdi ho\u1ea1t \u0111\u1ed9ng di\u1ec5n ra tr\u01a1n tru v\u00e0 \u0111\u1ea1t hi\u1ec7u su\u1ea5t cao.<\/p>\n

    K\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m<\/span><\/strong><\/h3>\n

    L\u00e0 c\u1ea7u n\u1ed1i gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn, ph\u00f2ng ban v\u00e0 \u0111\u1ed9i ng\u0169 nh\u00e2n s\u1ef1 trong t\u1ed5 ch\u1ee9c, Operation Manager c\u1ea7n c\u00f3 k\u1ef9 n\u0103ng l\u00e0m vi\u1ec7c nh\u00f3m hi\u1ec7u qu\u1ea3. K\u1ef9 n\u0103ng n\u00e0y nh\u1eb1m th\u00fac \u0111\u1ea9y s\u1ef1 h\u1ee3p t\u00e1c v\u00e0 trao \u0111\u1ed5i th\u00f4ng tin gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c nhau trong t\u1ed5 ch\u1ee9c, t\u0103ng s\u1ef1 \u0111\u1ed3ng thu\u1eadn, tinh th\u1ea7n \u0111o\u00e0n k\u1ebft gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean.<\/p>\n

    T\u1eeb \u0111\u00f3 t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng th\u00e2n thi\u1ec7n, l\u00e0nh m\u1ea1nh, s\u1eed d\u1ee5ng ngu\u1ed3n nh\u00e2n l\u1ef1c ph\u00f9 h\u1ee3p, g\u00f3p ph\u1ea7n v\u00e0o s\u1ef1 t\u0103ng tr\u01b0\u1edfng v\u00e0 ph\u00e1t tri\u1ec3n b\u1ec1n v\u1eefng c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

    K\u1ef9 n\u0103ng qu\u1ea3n l\u00fd r\u1ee7i ro, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1<\/span><\/strong><\/h3>\n

    Xung \u0111\u1ed9t gi\u1eefa c\u00e1c nh\u00e2n s\u1ef1, s\u1ef1 ch\u1eadm tr\u1ec5 trong vi\u1ec7c th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5, s\u1ef1 c\u1ed1 h\u1ec7 th\u1ed1ng v\u00e0 c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u00e1c c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn v\u1eadn h\u00e0nh, Operation Manager ph\u1ea3i s\u1eed d\u1ee5ng c\u00e1c k\u1ef9 n\u0103ng gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a m\u00ecnh \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a v\u1ea5n \u0111\u1ec1, \u0111\u00e1nh gi\u00e1 c\u00e1c ph\u01b0\u01a1ng \u00e1n v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c gi\u1ea3i ph\u00e1p \u0111\u1ec3 kh\u1eafc ph\u1ee5c.<\/p>\n

    Operation Manager c\u0169ng c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh \u0111\u00fang \u0111\u1eafn v\u00e0 k\u1ecbp th\u1eddi khi \u0111\u1ed1i m\u1eb7t v\u1edbi c\u00e1c t\u00ecnh hu\u1ed1ng kh\u1ea9n c\u1ea5p. K\u1ef9 n\u0103ng qu\u1ea3n l\u00fd r\u1ee7i ro, gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 linh ho\u1ea1t gi\u00fap Operation Manager c\u00f3 th\u1ec3 \u0111\u1ea3m b\u1ea3o m\u1ecdi ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c di\u1ec5n ra an to\u00e0n v\u00e0 hi\u1ec7u qu\u1ea3, \u0111\u1ed3ng th\u1eddi t\u1ea1o ra gi\u00e1 tr\u1ecb v\u00e0 s\u1ef1 tin t\u01b0\u1edfng cho c\u00e1c b\u00ean li\u00ean quan.<\/p>\n

    \n

    Th\u00e1ch th\u1ee9c v\u00e0 c\u01a1 h\u1ed9i c\u1ee7a v\u1ecb tr\u00ed Operation Manager<\/span><\/strong><\/h2>\n

    Th\u00e1ch th\u1ee9c<\/strong><\/p>\n

      \n
    • Qu\u1ea3n l\u00fd vi\u1ec7c v\u1eadn h\u00e0nh c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u00f2i h\u1ecfi Operation Manager ph\u1ea3i lu\u00f4n \u0111\u1ed1i m\u1eb7t v\u1edbi c\u00e1c th\u00e1ch th\u1ee9c v\u1ec1 qu\u1ea3n l\u00fd ngu\u1ed3n l\u1ef1c, qu\u1ea3n l\u00fd r\u1ee7i ro, qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1, qu\u1ea3n l\u00fd chi ph\u00ed, qu\u1ea3n l\u00fd ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m\/ d\u1ecbch v\u1ee5.<\/li>\n
    • T\u00ednh ch\u1ea5t c\u00f4ng vi\u1ec7c \u0111\u00f2i h\u1ecfi Operation Manager ph\u1ea3i l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 kh\u1ea9n c\u1ea5p, b\u1ea5t ng\u1edd, \u0111\u00f2i h\u1ecfi m\u1ed9t ng\u01b0\u1eddi ph\u1ea3i c\u00f3 kh\u1ea3 n\u0103ng \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh nhanh ch\u00f3ng v\u00e0 \u0111\u00fang \u0111\u1eafn.<\/li>\n<\/ul>\n

      C\u01a1 h\u1ed9i<\/strong><\/p>\n

        \n
      • C\u00f3 nhi\u1ec1u c\u01a1 h\u1ed9i \u0111\u1ec3 h\u1ecdc h\u1ecfi v\u00e0 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng, t\u1eeb \u0111\u00f3 gi\u00fap Operation Manager c\u00f3 th\u1ec3 th\u0103ng ti\u1ebfn l\u00ean c\u00e1c ch\u1ee9c danh cao h\u01a1n trong t\u1ed5 ch\u1ee9c.<\/li>\n
      • C\u00f3 c\u01a1 h\u1ed9i h\u1ee3p t\u00e1c v\u1edbi c\u00e1c \u0111\u1ed1i t\u00e1c cung \u1ee9ng kh\u00e1c, ph\u00e1t tri\u1ec3n v\u00e0 duy tr\u00ec c\u00e1c m\u1ed1i quan h\u1ec7, t\u1ea1o ra gi\u00e1 tr\u1ecb cho t\u1ed5 ch\u1ee9c.<\/li>\n<\/ul>\n

        H\u1ecdc g\u00ec \u0111\u1ec3 l\u00e0m Operation Manager?<\/span><\/strong><\/h2>\n

        B\u1eb1ng c\u1eed nh\u00e2n, c\u00e1c b\u1eb1ng th\u1ea1c s\u0129 hay ch\u1ee9ng ch\u1ec9 l\u00e0 kh\u00f4ng b\u1eaft bu\u1ed9c v\u1edbi v\u1ecb tr\u00ed Operation Manager. Tuy nhi\u00ean, vi\u1ec7c ho\u00e0n th\u00e0nh c\u00e1c kh\u00f3a h\u1ecdc \u0111\u1ea1i h\u1ecdc hay \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c b\u1eb1ng c\u1ea5p cao h\u01a1n s\u1ebd l\u00e0 b\u00e0n \u0111\u1ea1p v\u1eefng ch\u1eafc v\u00e0 nhanh ch\u00f3ng h\u01a1n cho l\u1ed9 tr\u00ecnh tr\u1edf th\u00e0nh Operation Manager.<\/p>\n

        C\u00e1c chuy\u00ean ng\u00e0nh v\u1ec1 qu\u1ea3n tr\u1ecb nh\u01b0 qu\u1ea3n tr\u1ecb t\u00e0i ch\u00ednh, qu\u1ea3n tr\u1ecb nh\u00e2n s\u1ef1, Marketing, kinh doanh,… l\u00e0 nh\u1eefng ng\u00e0nh h\u1ecdc ph\u00f9 h\u1ee3p \u0111\u1ec3 l\u00e0m Operation Manager. C\u00e1c doanh nghi\u1ec7p l\u1edbn, c\u00f3 quy m\u00f4 to\u00e0n c\u1ea7u c\u00f3 th\u1ec3 y\u00eau c\u1ea7u c\u00e1c b\u1eb1ng c\u1ea5p cao h\u01a1n nh\u01b0 th\u1ea1c s\u0129, c\u00e1c ch\u1ee9ng ch\u1ec9 li\u00ean quan,… \u0111\u1ec3 \u0111\u00e1p \u1ee9ng y\u00eau c\u1ea7u cao h\u01a1n trong c\u00f4ng vi\u1ec7c.<\/p>\n

        >> Tham kh\u1ea3o:\u00a0C\u00e1c ch\u01b0\u01a1ng tr\u00ecnh \u0110\u00e0o t\u1ea1o Qu\u1ea3n tr\u1ecb t\u1ea1i H\u1ecdc Vi\u1ec7n Qu\u1ea3n L\u00fd Masterskills<\/strong><\/em><\/p>\n

        \n

        Ph\u00e2n bi\u1ec7t Operation Manager v\u00e0 Operation Director\u00a0<\/span><\/strong><\/h2>\n
        \n\n\n\n\n\n\n\n
        \n

        So s\u00e1nh<\/strong><\/p>\n<\/td>\n

        		\n

        Operation Manager<\/strong><\/p>\n<\/td>\n

        		\n

        Operation Director<\/strong><\/p>\n<\/td>\n<\/tr>\n

        \n

        C\u1ea5p b\u1eadc<\/strong><\/p>\n<\/td>\n

        		\n

        Qu\u1ea3n l\u00fd c\u1ea5p trung, l\u00e0 ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp gi\u00e1m s\u00e1t, h\u1ed7 tr\u1ee3, \u0111i\u1ec1u ph\u1ed1i c\u00f4ng vi\u1ec7c cho \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean.<\/p>\n<\/td>\n

        		\n

        Qu\u1ea3n l\u00fd c\u1ea5p cao, l\u00e0 ng\u01b0\u1eddi \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh, ch\u1ec9 \u0111\u1ea1o v\u00e0 ch\u1ecbu m\u1ecdi tr\u00e1ch nhi\u1ec7m c\u00f4ng vi\u1ec7c tr\u01b0\u1edbc H\u1ed9i \u0111\u1ed3ng qu\u1ea3n tr\u1ecb.<\/p>\n<\/td>\n<\/tr>\n

        \n

        Ch\u1ee9c n\u0103ng<\/strong><\/p>\n<\/td>\n

        		\n

        Tr\u1ef1c ti\u1ebfp tri\u1ec3n khai c\u00e1c k\u1ebf ho\u1ea1ch, chi\u1ebfn l\u01b0\u1ee3c \u0111\u00e3 \u0111\u01b0\u1ee3c c\u1ea5p tr\u00ean ph\u00ea duy\u1ec7t.<\/p>\n<\/td>\n

        		\n

        X\u00e2y d\u1ef1ng, ph\u00ea duy\u1ec7t c\u00e1c k\u1ebf ho\u1ea1ch, chi\u1ebfn l\u01b0\u1ee3c, ch\u00ednh s\u00e1ch, \u0111\u01b0a xu\u1ed1ng c\u1ea5p d\u01b0\u1edbi tri\u1ec3n khai.<\/p>\n<\/td>\n<\/tr>\n

        \n

        Vai tr\u00f2<\/strong><\/p>\n<\/td>\n

        		\n

        Th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng, c\u00f4ng vi\u1ec7c c\u1ea7n thi\u1ebft \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00e1c m\u1ee5c ti\u00eau, t\u1ea7m nh\u00ecn do Operation Director \u0111\u1eb7t ra.<\/p>\n<\/td>\n

        		\n

        \u0110\u01b0a ra t\u1ea7m nh\u00ecn, \u0111\u1ecbnh h\u01b0\u1edbng v\u00e0 ph\u01b0\u01a1ng \u00e1n th\u1ef1c hi\u1ec7n \u0111\u1ec3 c\u00e1c b\u1ed9 ph\u1eadn c\u1ea5p d\u01b0\u1edbi theo \u0111\u00f3 th\u1ef1c hi\u1ec7n, trong \u0111\u00f3 c\u00f3 Operation Director.<\/p>\n<\/td>\n<\/tr>\n

        \n

        Quy tr\u00ecnh l\u00e0m vi\u1ec7c<\/strong><\/p>\n<\/td>\n

        		\n

        Th\u1ef1c hi\u1ec7n vi\u1ec7c qu\u1ea3n l\u00fd c\u00e1c ho\u1ea1t \u0111\u1ed9ng b\u1eb1ng c\u00e1ch t\u1ed1i \u01b0u ho\u00e1 hi\u1ec7u qu\u1ea3 s\u1eed d\u1ee5ng c\u00e1c ngu\u1ed3n l\u1ef1c nh\u01b0 nh\u00e2n s\u1ef1, thi\u1ebft b\u1ecb, m\u00e1y m\u00f3c,\u2026 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<\/td>\n

        		\n

        \u0110\u01b0a ra quy\u1ebft \u0111\u1ecbnh v\u00e0 gi\u00e1m s\u00e1t hi\u1ec7u su\u1ea5t, hi\u1ec7u qu\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a doanh nghi\u1ec7p. Ph\u00e1t hi\u1ec7n c\u00e1c l\u1ed7 h\u1ed5ng, thi\u1ebfu s\u00f3t v\u00e0 t\u00ecm gi\u1ea3i ph\u00e1p \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00f4ng vi\u1ec7c m\u1ed9t c\u00e1ch \u1ed5n th\u1ecfa nh\u1ea5t.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n

        Trong th\u1eddi \u0111\u1ea1i c\u00f4ng ngh\u1ec7 ph\u00e1t tri\u1ec3n nhanh ch\u00f3ng nh\u01b0 hi\u1ec7n nay, Operation Manager c\u1ea7n ph\u1ea3i quan t\u00e2m v\u00e0 linh ho\u1ea1t v\u1edbi c\u00f4ng ngh\u1ec7 \u0111\u1ec3 c\u00f3 th\u1ec3 thi\u1ebft k\u1ebf c\u00e1c quy tr\u00ecnh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 ti\u1ebft ki\u1ec7m th\u1eddi gian h\u01a1n.<\/p>\n

        Operation Manager \u0111\u01b0\u1ee3c xem l\u00e0 m\u1ed9t v\u1ecb tr\u00ed qu\u1ea3n l\u00fd r\u1ea5t quan tr\u1ecdng trong t\u1ed5 ch\u1ee9c. V\u1edbi nhi\u1ec1u tr\u00e1ch nhi\u1ec7m v\u00e0 th\u00e1ch th\u1ee9c, v\u1ecb tr\u00ed n\u00e0y \u0111\u00f2i h\u1ecfi h\u1ecd ph\u1ea3i n\u1eafm v\u1eefng c\u00e1c ki\u1ebfn th\u1ee9c v\u1ec1 qu\u1ea3n tr\u1ecb nh\u01b0 qu\u1ea3n l\u00fd t\u00e0i ch\u00ednh, qu\u1ea3n l\u00fd nh\u00e2n s\u1ef1, qu\u1ea3n l\u00fd chu\u1ed7i cung \u1ee9ng v\u00e0 qu\u1ea3n l\u00fd r\u1ee7i ro \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n hi\u1ec7u qu\u1ea3 v\u00e0 ti\u1ebft ki\u1ec7m nh\u1ea5t<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

        Operation Manager ch\u1ecbu tr\u00e1ch nhi\u1ec7m qu\u1ea3n l\u00fd c\u00e1c ho\u1ea1t \u0111\u1ed9ng h\u1eb1ng ng\u00e0y, gi\u00e1m s\u00e1t c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft c\u1ee7a t\u1ed5 ch\u1ee9c. Vai tr\u00f2 c\u1ee7a h\u1ecd s\u1ebd kh\u00e1c nhau t\u00f9y v\u00e0o l\u0129nh v\u1ef1c ho\u1ea1t \u0111\u1ed9ng v\u00e0 quy m\u00f4 c\u1ee7a t\u1ed5 ch\u1ee9c. Operation Manager l\u00e0 g\u00ec? Operation Manager (OM) l\u00e0 tr\u01b0\u1edfng ph\u00f2ng v\u1eadn h\u00e0nh (B\u1ed9 ph\u1eadn […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[168],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/22300"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=22300"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/22300\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=22300"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=22300"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=22300"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}