{"id":22718,"date":"2023-12-06T05:19:48","date_gmt":"2023-12-06T05:19:48","guid":{"rendered":"https:\/\/masterskills.org\/blog\/10-sieu-quy-luat-ban-hang.html"},"modified":"2023-12-22T08:10:21","modified_gmt":"2023-12-22T01:10:21","slug":"10-sieu-quy-luat-ban-hang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/10-sieu-quy-luat-ban-hang.html","title":{"rendered":"10 “si\u00eau” quy lu\u1eadt b\u00e1n h\u00e0ng"},"content":{"rendered":"
\n

M\u1ed9t cu\u1ed9c \u0111i\u1ec1u tra g\u1ea7n \u0111\u00e2y c\u1ee7a h\u00e3ng\u00a0Gallup\u00a0v\u1ec1 t\u00ednh trung th\u1ef1c v\u00e0 \u0111\u1ea1o \u0111\u1ee9c kinh doanh \u0111\u00e3 x\u1ebfp h\u1ea1ng nh\u1eefng nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng \u00f4t\u00f4 v\u00e0 b\u1ea3o hi\u1ec3m \u0111\u1ee9ng cu\u1ed1i b\u1ea3ng danh s\u00e1ch. C\u00f2n h\u00e3ng th\u1ed1ng k\u00ea Bill Brooks \u01b0\u1edbc t\u00ednh r\u1eb1ng h\u01a1n 85% kh\u00e1ch h\u00e0ng c\u00f3 c\u00e1i nh\u00ecn ti\u00eau c\u1ef1c v\u1ec1 t\u1ea5t c\u1ea3 \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng. <\/strong><\/p>\n

<\/strong><\/p>\n

Tuy nhi\u00ean, m\u1ecdi vi\u1ec7c kh\u00f4ng \u0111\u1ebfn n\u1ed7i qu\u00e1 t\u1ec7 nh\u01b0 v\u1eady: b\u1ea1n c\u00f3 th\u1ec3 ch\u1ee9ng minh \u0111\u00f3 l\u00e0 sai l\u1ea7m c\u1ee7a ph\u1ea7n \u0111\u00f4ng m\u1ecdi ng\u01b0\u1eddi. Tr\u00ean th\u1ef1c t\u1ebf, b\u00e1n h\u00e0ng l\u00e0 m\u1ed9t \u201csi\u00eau\u201d k\u1ef9 n\u0103ng kh\u00f4ng d\u1ec5 d\u00e0ng th\u00e0nh th\u1ee5c. V\u00e0 b\u1ea1n s\u1ebd c\u1ea7n \u0111\u1ebfn nh\u1eefng \u201csi\u00eau\u201d quy lu\u1eadt \u0111\u1ec3 bi\u1ebfn ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng tr\u1edf th\u00e0nh m\u1ed9t trong nh\u1eefng nhi\u1ec7m v\u1ee5 \u0111\u01a1n gi\u1ea3n v\u00e0 th\u00e0nh c\u00f4ng nh\u1ea5t:\u00a0<\/p>\n

Quy lu\u1eadt 1.<\/strong>\u00a0Gi\u1eef cho mi\u1ec7ng c\u1ee7a b\u1ea1n \u0111\u00f3ng k\u00edn trong khi \u0111\u00f4i tai m\u1edf to<\/strong><\/span><\/h2>\n

\u0110i\u1ec1u n\u00e0y l\u00e0 r\u1ea5t quan tr\u1ecdng trong m\u1ed9t v\u00e0i ph\u00fat \u0111\u1ea7u ti\u00ean c\u1ee7a b\u1ea5t c\u1ee9 giao d\u1ecbch b\u00e1n h\u00e0ng n\u00e0o. B\u1ea1n c\u1ea7n nh\u1edb r\u1eb1ng:\u00a0<\/p>\n

1. \u0110\u1eebng n\u00f3i v\u1ec1 b\u1ea3n th\u00e2n.\u00a0<\/p>\n

2. \u0110\u1eebng n\u00f3i v\u1ec1 c\u00e1c s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n.\u00a0<\/p>\n

3. V\u00e0 h\u01a1n t\u1ea5t c\u1ea3, \u0111\u1eebng rao gi\u1ea3ng b\u00e1n h\u00e0ng th\u00e1i qu\u00e1!\u00a0<\/p>\n

Hi\u1ec3n nhi\u00ean, b\u1ea1n mu\u1ed1n gi\u1edbi thi\u1ec7u v\u1ec1 b\u1ea3n th\u00e2n. B\u1ea1n mu\u1ed1n cho kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng bi\u1ebft t\u00ean m\u00ecnh v\u00e0 m\u1ee5c \u0111\u00edch c\u1ee7a cu\u1ed9c giao ti\u1ebfp b\u00e1n h\u00e0ng (tr\u1ef1c ti\u1ebfp hay qua \u0111i\u1ec7n tho\u1ea1i), nh\u01b0ng nh\u1eefng \u0111i\u1ec1u \u0111\u00f3 \u0111\u1ec1u kh\u00f4ng th\u00edch h\u1ee3p. R\u1ed1t cu\u1ed9c, t\u1ea1i \u0111i\u1ec3m n\u00e0y, b\u1ea1n c\u00f3 th\u1ec3 n\u00f3i v\u1ec1 c\u00e1i g\u00ec v\u1edbi kh\u00e1ch h\u00e0ng? Tr\u01b0\u1edbc ti\u00ean, h\u00e3y l\u1eafng nghe h\u1ecd, l\u1eafng nghe nh\u1eefng nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a h\u1ecd. R\u1ed3i tr\u00ean c\u01a1 s\u1edf \u0111\u00f3 b\u1ea1n m\u1edbi b\u1eaft \u0111\u1ea7u cu\u1ed9c h\u1ed9i tho\u1ea1i sao cho th\u00edch h\u1ee3p nh\u1ea5t v\u1edbi nh\u1eefng mong mu\u1ed1n \u0111\u00f3.\u00a0<\/p>\n

Quy lu\u1eadt 2.<\/strong>\u00a0B\u00e1n h\u00e0ng v\u1edbi nh\u1eefng c\u00e2u h\u1ecfi, kh\u00f4ng ph\u1ea3i c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi<\/strong><\/span><\/h2>\n

B\u1ea1n h\u00e3y nh\u1edb k\u1ef9 \u0111i\u1ec1u n\u00e0y: \u201cKh\u00f4ng ai quan t\u00e2m t\u1edbi vi\u1ec7c b\u1ea1n tuy\u1ec7t v\u1eddi nh\u01b0 th\u1ebf n\u00e0o, n\u1ebfu b\u1ea1n ch\u01b0a cho h\u1ecd th\u1ea5y r\u1eb1ng h\u1ecd l\u00e0 nh\u1eefng ng\u01b0\u1eddi tuy\u1ec7t v\u1eddi\u201d.\u00a0<\/p>\n

H\u00e3y qu\u00ean \u0111i vi\u1ec7c \u201cb\u00e1n\u201d s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n m\u00e0 thay v\u00e0o \u0111\u00f3 \u0111\u1eb7t tr\u1ecdng t\u00e2m v\u00e0o vi\u1ec7c t\u00ecm hi\u1ec3u l\u00fd do t\u1ea1i sao kh\u00e1ch h\u00e0ng mu\u1ed1n mua h\u00e0ng. \u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c n\u00e0y, b\u1ea1n c\u1ea7n h\u00f2a \u0111\u1ed3ng th\u1ef1c s\u1ef1 v\u1edbi c\u00e1c kh\u00e1ch h\u00e0ng, b\u1ea1n c\u1ea7n \u0111\u1eb7t ra c\u00e1c c\u00e2u h\u1ecfi (nhi\u1ec1u v\u00e0 th\u1eadt nhi\u1ec1u), nh\u01b0ng kh\u00f4ng n\u00ean c\u00f3 b\u1ea5t c\u1ee9 \u1ea9n \u00fd hay \u0111\u1ed9ng c\u01a1 n\u00e0o.\u00a0<\/p>\n

Th\u1eed h\u00ecnh dung b\u1ea1n thu\u00ea m\u1ed9t qu\u1ea7y h\u00e0ng b\u00e1n \u0111\u0129a CD trong l\u1ec5 h\u1ed9i \u00e2m nh\u1ea1c th\u01b0\u1eddng ni\u00ean \u1edf \u0111\u1ecba ph\u01b0\u01a1ng. S\u1ebd kh\u00f4ng m\u1ea5t qu\u00e1 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 b\u1ea1n nh\u1eadn ra r\u1eb1ng c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ea1n kh\u00f4ng ph\u1ea3i l\u00e0 b\u00e1n nh\u1eefng chi\u1ebfc \u0111\u0129a CD m\u00e0 l\u00e0 \u0111\u1eb7t tai nghe v\u00e0o b\u1ea5t c\u1ee9 ai gh\u00e9 qua c\u1eeda h\u00e0ng \u0111\u1ec3 h\u1ecd th\u01b0\u1edfng th\u1ee9c \u00e2m nh\u1ea1c mi\u1ec5n ph\u00ed! B\u1ea1n c\u0169ng s\u1ebd nhanh ch\u00f3ng th\u1ea5y r\u1eb1ng b\u1ea5t c\u1ee9 khi n\u00e0o m\u1ecdi ng\u01b0\u1eddi nh\u1eadn ra r\u1eb1ng b\u1ea1n \u0111ang c\u1ed1 g\u1eafng \u201cb\u00e1n\u201d \u0111\u0129a CD, ngay l\u1eadp t\u1ee9c h\u1ecd s\u1ebd c\u00f3 ph\u1ea3n \u1ee9ng v\u00e0 t\u00ecm m\u1ecdi c\u00e1ch \u0111\u1ec3 tr\u00e1nh xa c\u1eeda h\u00e0ng c\u1ee7a b\u1ea1n.\u00a0<\/p>\n

V\u00ec v\u1eady, b\u1ea1n h\u00e3y bi\u1ebfn c\u00f4ng vi\u1ec7c b\u00e1n h\u00e0ng c\u1ee7a m\u00ecnh th\u00e0nh vi\u1ec7c gi\u1edbi thi\u1ec7u \u00e2m nh\u1ea1c cho b\u1ea5t c\u1ee9 ai c\u00f3 mong mu\u1ed1n. M\u1ed9t khi \u0111\u00e3 nghe, h\u1ecd c\u00f3 th\u1ec3 th\u00edch hay kh\u00f4ng th\u00edch. Nh\u01b0ng ch\u1eafc ch\u1eafn, b\u1ea1n s\u1ebd ki\u1ebfm \u0111\u01b0\u1ee3c nhi\u1ec1u ti\u1ec1n h\u01a1n c\u00e1c c\u1eeda h\u00e0ng b\u00e1n \u0111\u0129a CD kh\u00e1c trong h\u1ed9i ch\u1ee3.\u00a0<\/p>\n

Trong ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng, c\u00f3 m\u1ed9t \u0111i\u1ec1u b\u1ea1n n\u00ean bi\u1ebft v\u1ec1 b\u1ea3n ch\u1ea5t t\u1ef1 nhi\u00ean c\u1ee7a con ng\u01b0\u1eddi l\u00e0 t\u00e2m l\u00fd \u201ckh\u00e1ng c\u1ef1 b\u00e1n h\u00e0ng\u201d. C\u00f3 ngh\u0129a h\u00e0nh \u0111\u1ed9ng b\u00e1n h\u00e0ng lu\u00f4n t\u1ea1o ra m\u1ed9t s\u1ef1 kh\u00e1ng c\u1ef1 nh\u1ea5t \u0111\u1ecbnh! V\u00e0 \u0111i\u1ec1u n\u00e0y d\u1eabn ch\u00fang ta t\u1edbi quy lu\u1eadt ti\u1ebfp theo.\u00a0<\/p>\n

Quy lu\u1eadt 3.<\/strong>\u00a0H\u00e3y t\u1ecf ra t\u00f2 m\u00f2 v\u00e0 hi\u1ebfu k\u1ef3 v\u1ec1 nh\u1eefng kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng<\/strong><\/span><\/h2>\n

B\u1ea1n h\u00e3y h\u1ecfi xem h\u1ecd \u0111ang s\u1eed d\u1ee5ng nh\u1eefng s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 n\u00e0o. Nh\u1eefng g\u00ec h\u1ecd \u0111ang s\u1eed d\u1ee5ng c\u00f3 qu\u00e1 \u0111\u1eaft \u0111\u1ecf, hay kh\u00f4ng \u0111\u1ee7 \u0111\u1ed9 tin c\u1eady? Nhi\u1ec7m v\u1ee5 c\u1ee7a b\u1ea1n l\u00e0 t\u00ecm hi\u1ec3u xem c\u00e1c kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 mong mu\u1ed1n g\u00ec. H\u00e3y \u0111\u01b0a ra nh\u1eefng c\u00e2u h\u1ecfi s\u1ebd cung c\u1ea5p cho b\u1ea1n nhi\u1ec1u th\u00f4ng tin v\u1ec1 nh\u1eefng nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/p>\n

Khi b\u1ea1n bi\u1ebft r\u00f5 nh\u1eefng nhu c\u1ea7u c\u1ee7a c\u00e1c kh\u00e1ch h\u00e0ng, ti\u1ebfp theo b\u1ea1n \u0111\u1eebng thuy\u1ebft ph\u1ee5c h\u1ecd mua h\u00e0ng, nh\u01b0 th\u1ebf h\u1ecd s\u1ebd tin t\u01b0\u1edfng v\u00e0 coi b\u1ea1n nh\u01b0 m\u1ed9t nh\u00e0 t\u01b0 v\u1ea5n c\u00f3 gi\u00e1 tr\u1ecb v\u00e0 mu\u1ed1n giao d\u1ecbch mua s\u1eafm nhi\u1ec1u h\u01a1n trong t\u01b0\u01a1ng lai.\u00a0<\/p>\n

Quy lu\u1eadt 4.<\/strong>\u00a0N\u00f3i chuy\u1ec7n v\u1edbi kh\u00e1ch h\u00e0ng nh\u01b0 th\u1ec3 b\u1ea1n n\u00f3i chuy\u1ec7n v\u1edbi gia \u0111\u00ecnh hay b\u1ea1n b\u00e8 c\u1ee7a b\u1ea1n<\/strong><\/span><\/h2>\n

Trong c\u00e1c giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng, b\u1ea1n kh\u00f4ng n\u00ean n\u00f3i v\u1edbi gi\u1ecdng \u201cki\u1ec3u m\u1eabu b\u00e1n h\u00e0ng\u201d. \u0110\u00f3 l\u00e0 nh\u1eefng l\u1eddi thuy\u1ebft ph\u1ee5c s\u00e1o r\u1ed7ng v\u00e0 mang t\u00ednh kh\u1ea9u hi\u1ec7u. M\u1ed9t l\u1ed1i ph\u00e1t \u00e2m kh\u00e1ch s\u00e1o, gi\u1ecdng \u0111i\u1ec7u ph\u00f3ng \u0111\u1ea1i v\u00e0 nh\u1eefng l\u1eddi gi\u1edbi thi\u1ec7u r\u1eadp khu\u00f4n s\u1ebd kh\u00f4ng \u0111\u01b0\u1ee3c ch\u1ea5p nh\u1eadn trong m\u00f4i tr\u01b0\u1eddng b\u00e1n h\u00e0ng chuy\u00ean nghi\u1ec7p ng\u00e0y nay. Thay v\u00e0o \u0111\u00f3, h\u00e3y n\u00f3i chuy\u1ec7n m\u1ed9t c\u00e1ch b\u00ecnh th\u01b0\u1eddng nh\u01b0 th\u1ec3 xung quanh b\u1ea1n l\u00e0 b\u1ea1n b\u00e8 v\u00e0 ng\u01b0\u1eddi th\u00e2n.\u00a0<\/p>\n

Quy lu\u1eadt 5.<\/strong>\u00a0Ch\u00fa \u00fd t\u1edbi t\u00e2m tr\u1ea1ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/strong><\/span><\/h2>\n

Li\u1ec7u kh\u00e1ch h\u00e0ng \u0111ang c\u00f3 \u0111i\u1ec1u g\u00ec b\u1ef1c b\u1ed9i? H\u1ecd \u0111ang x\u00fac \u0111\u1ed9ng hay b\u1ed1i r\u1ed1i? N\u1ebfu \u0111\u00fang nh\u01b0 v\u1eady, b\u1ea1n h\u00e3y h\u1ecfi: \u201cC\u00f3 l\u1ebd ch\u00fang ta n\u00ean g\u1eb7p g\u1ee1 v\u00e0o m\u1ed9t d\u1ecbp kh\u00e1c ch\u0103ng?\u201d. Ph\u1ea7n l\u1edbn c\u00e1c nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng th\u01b0\u1eddng qu\u00e1 quan t\u00e2m t\u1edbi nh\u1eefng \u0111i\u1ec1u m\u00ecnh \u0111\u1ecbnh n\u00f3i, \u0111\u1ebfn n\u1ed7i h\u1ecd qu\u00ean m\u1ea5t r\u1eb1ng ng\u01b0\u1eddi \u0111\u1ed1i tho\u1ea1i v\u1edbi h\u1ecd l\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u00ecnh th\u01b0\u1eddng v\u1edbi nh\u1eefng t\u00e2m t\u01b0 ri\u00eang .\u00a0<\/p>\n

Quy lu\u1eadt 6.<\/strong>\u00a0N\u1ebfu kh\u00e1ch h\u00e0ng \u0111\u1eb7t c\u00e2u h\u1ecfi, h\u00e3y tr\u1ea3 l\u1eddi ng\u1eafn g\u1ecdn v\u00e0 sau \u0111\u00f3 ti\u1ebfp t\u1ee5c c\u00e2u chuy\u1ec7n \u0111ang b\u1ecf d\u1edf<\/strong><\/span><\/h2>\n

H\u00e3y nh\u1edb r\u1eb1ng: nh\u1eefng c\u00e2u h\u1ecfi \u0111\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 v\u1ec1 b\u1ea1n, m\u00e0 \u0111\u1ec3 h\u1ecd x\u00e1c \u0111\u1ecbnh xem b\u1ea1n c\u00f3 \u0111\u00fang l\u00e0 ng\u01b0\u1eddi h\u1ecd c\u1ea7n hay kh\u00f4ng.\u00a0<\/p>\n

Quy lu\u1eadt 7. Ch\u1ec9 sau khi b\u1ea1n x\u00e1c \u0111\u1ecbnh m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c nh\u1eefng nhu c\u1ea7u c\u1ee7a c\u00e1c kh\u00e1ch h\u00e0ng, b\u1ea1n m\u1edbi b\u1eaft \u0111\u1ea7u \u0111\u1ec1 c\u1eadp \u0111\u1ebfn nh\u1eefng g\u00ec b\u1ea1n cung c\u1ea5p<\/strong><\/span><\/h2>\n

Ph\u1ea3i bi\u1ebft r\u00f5 v\u1ec1 ng\u01b0\u1eddi b\u1ea1n \u0111ang n\u00f3i chuy\u1ec7n, sau \u0111\u00f3 m\u1edbi x\u00e1c \u0111\u1ecbnh xem m\u00ecnh ph\u1ea3i n\u00f3i g\u00ec v\u1edbi h\u1ecd.<\/p>\n

Quy lu\u1eadt 8: \u0110\u1eebng bi\u1ebfn cu\u1ed9c n\u00f3i chuy\u1ec7n th\u00e0nh m\u1ed9t seminar gi\u1edbi thi\u1ec7u v\u1ec1 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<\/strong><\/span><\/h2>\n

B\u1ea1n \u0111\u1eebng qu\u00e1 lan man v\u1ec1 nh\u1eefng g\u00ec m\u00e0 c\u00e1c kh\u00e1ch h\u00e0ng kh\u00f4ng \u0111\u1ec1 c\u1eadp t\u1edbi c\u0169ng nh\u01b0 kh\u00f4ng mu\u1ed1n l\u1eafng nghe. Thay v\u00e0o \u0111\u00f3, ch\u1ec9 n\u00f3i nh\u1eefng \u0111i\u1ec1u m\u00e0 b\u1ea1n c\u1ea3m th\u1ea5y s\u1ebd h\u1eefu \u00edch v\u1edbi kh\u00e1ch h\u00e0ng trong ho\u00e0n c\u1ea3nh c\u1ee5 th\u1ec3 c\u1ee7a h\u1ecd. V\u00e0 n\u1ebfu c\u00f3 th\u1ec3, h\u00e3y gi\u1edbi thi\u1ec7u nh\u1eefng l\u1ee3i \u00edch theo \u0111\u00fang ng\u00f4n t\u1eeb c\u1ee7a kh\u00e1ch h\u00e0ng, ch\u1ee9 kh\u00f4ng ph\u1ea3i c\u1ee7a b\u1ea1n.\u00a0<\/p>\n

Quy lu\u1eadt 9. Tr\u1edf th\u00e0nh c\u1ea7u n\u1ed1i gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5<\/strong><\/span><\/h2>\n

Sau khi th\u1ef1c hi\u1ec7n t\u1ea5t c\u1ea3 8 quy lu\u1eadt tr\u00ean, b\u1ea1n \u0111\u00e3 bi\u1ebft \u0111\u01b0\u1ee3c nhu c\u1ea7u v\u00e0 \u0111\u00f2i h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi lo\u1ea1i h\u00ecnh s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. C\u1ed9ng v\u1edbi vi\u1ec7c x\u00e2y d\u1ef1ng m\u1ed9t t\u00ecnh c\u1ea3m tin c\u1eady, gi\u00fap \u0111\u1ee1 \u0111\u00f4i b\u00ean, t\u1ee9c l\u00e0 b\u1ea1n \u0111\u00e3 th\u00e0nh c\u00f4ng trong vi\u1ec7c b\u1eafc c\u1ea7u n\u1ed1i gi\u1eefa nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 m\u00e0 b\u1ea1n cung c\u1ea5p.\u00a0<\/p>\n

Quy lu\u1eadt 10.\u00a0B\u1ea1n kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng<\/strong><\/span><\/h2>\n

\u0110\u1eebng k\u1ebft th\u00fac b\u1eb1ng m\u1ed9t l\u1eddi \u0111\u1ec1 ngh\u1ecb b\u00e1n h\u00e0ng th\u00f4ng th\u01b0\u1eddng \u0111\u1ec3 tr\u00e1nh nh\u1eafc nh\u1edf c\u00e1c kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng r\u1eb1ng h\u1ecd \u0111ang giao d\u1ecbch v\u1edbi m\u1ed9t \u201cnh\u00e2n vi\u00ean b\u00e1n h\u00e0ng\u201d. B\u1ea1n kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, m\u00e0 l\u00e0 m\u1ed9t ng\u01b0\u1eddi b\u1ea1n \u0111ang cung c\u1ea5p v\u00e0 gi\u1edbi thi\u1ec7u m\u1ed9t s\u1ea3n ph\u1ea9m\/d\u1ecbch v\u1ee5 c\u1ee5 th\u1ec3 n\u00e0o \u0111\u00f3. V\u00e0 n\u1ebfu b\u1ea1n l\u00e0m cho c\u00e1c kh\u00e1ch h\u00e0ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, t\u1ee9c l\u00e0 b\u1ea1n \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng xu\u1ea5t s\u1eafc.\u00a0<\/p>\n

Cho d\u00f9 tr\u00ean c\u01b0\u01a1ng v\u1ecb m\u1ed9t ch\u1ee7 doanh nghi\u1ec7p hay m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng, ch\u1eafc h\u1eb3n b\u1ea1n \u0111\u1ec1u mong mu\u1ed1n doanh s\u1ed1 b\u00e1n h\u00e0ng c\u1ee7a c\u00f4ng ty c\u00f3 nh\u1eefng b\u01b0\u1edbc ti\u1ebfn nh\u1ea3y v\u1ecdt, nh\u01b0ng \u0111\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y \u0111\u00f2i h\u1ecfi \u1edf b\u1ea1n k\u1ef9 n\u0103ng g\u00e2y d\u1ef1ng thi\u1ec7n c\u1ea3m c\u0169ng nh\u01b0 n\u1eafm v\u1eefng ngh\u1ec7 thu\u1eadt b\u00e1n h\u00e0ng. H\u00e3y t\u00ecm ra nh\u1eefng thi\u1ebfu s\u00f3t trong ho\u1ea1t \u0111\u1ed9ng b\u00e1n h\u00e0ng c\u1ee7a m\u00ecnh t\u1eeb 10 \u201csi\u00eau\u201d quy lu\u1eadt tr\u00ean \u0111\u1ec3 s\u1eeda \u0111\u1ed5i, c\u00f9ng v\u1edbi th\u1eddi gian, ch\u1eafc ch\u1eafn b\u1ea1n s\u1ebd tr\u1edf th\u00e0nh m\u1ed9t nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng si\u00eau \u0111\u1eb3ng.<\/p>\n

Ngu\u1ed3n: Bwportal, d\u1ecbch t\u1eeb Entrepreneur<\/em><\/strong><\/p>\n

<\/p>\n

\n

CH\u01af\u01a0NG TR\u00ccNH \u0110\u00c0O T\u1ea0O<\/p>\n

GI\u00c1M \u0110\u1ed0C KINH DOANH – CCO<\/p>\n

(CHIEF CUSTOMER OFFICER)<\/p>\n

V\u1edbi nh\u1eadn th\u1ee9c s\u00e2u s\u1eafc v\u1ec1 nh\u1eefng thay \u0111\u1ed5i c\u1ee7a ng\u00e0nh qu\u1ea3n tr\u1ecb b\u00e1n h\u00e0ng t\u1ea1i Vi\u1ec7t Nam v\u00e0 tr\u00ean th\u1ebf gi\u1edbi, c\u00e1c chuy\u00ean gia c\u1ee7a Masterskills \u0111\u00e3 nghi\u00ean c\u1ee9u v\u00e0 bi\u00ean so\u1ea1n Ch\u01b0\u01a1ng tr\u00ecnh \u0111\u00e0o t\u1ea1o Gi\u00e1m \u0111\u1ed1c Kinh doanh (CCO). Ch\u01b0\u01a1ng tr\u00ecnh \u0111\u1eb7c bi\u1ec7t n\u00e0y \u0111\u01b0\u1ee3c tri\u1ec3n khai nh\u1eb1m g\u00f3p ph\u1ea7n x\u00e2y d\u1ef1ng m\u1ed9t l\u1ef1c l\u01b0\u1ee3ng ph\u00e1t tri\u1ec3n kinh doanh chuy\u00ean nghi\u1ec7p cho c\u1ed9ng \u0111\u1ed3ng doanh nghi\u1ec7p \u0111ang ho\u1ea1t \u0111\u1ed9ng t\u1ea1i Vi\u1ec7t Nam.<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

M\u1ed9t cu\u1ed9c \u0111i\u1ec1u tra g\u1ea7n \u0111\u00e2y c\u1ee7a h\u00e3ng\u00a0Gallup\u00a0v\u1ec1 t\u00ednh trung th\u1ef1c v\u00e0 \u0111\u1ea1o \u0111\u1ee9c kinh doanh \u0111\u00e3 x\u1ebfp h\u1ea1ng nh\u1eefng nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng \u00f4t\u00f4 v\u00e0 b\u1ea3o hi\u1ec3m \u0111\u1ee9ng cu\u1ed1i b\u1ea3ng danh s\u00e1ch. C\u00f2n h\u00e3ng th\u1ed1ng k\u00ea Bill Brooks \u01b0\u1edbc t\u00ednh r\u1eb1ng h\u01a1n 85% kh\u00e1ch h\u00e0ng c\u00f3 c\u00e1i nh\u00ecn ti\u00eau c\u1ef1c v\u1ec1 t\u1ea5t c\u1ea3 \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng. <\/strong><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[168],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/22718"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=22718"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/22718\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=22718"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=22718"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=22718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}