{"id":2293,"date":"2023-11-29T15:06:20","date_gmt":"2023-11-29T15:06:20","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=2293"},"modified":"2023-11-29T18:14:30","modified_gmt":"2023-11-29T18:14:30","slug":"5-phuong-phap-dat-cau-hoi-va-bi-quyet-su-dung-chung-cho-hieu-qua","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/5-phuong-phap-dat-cau-hoi-va-bi-quyet-su-dung-chung-cho-hieu-qua.html","title":{"rendered":"5 Ph\u01b0\u01a1ng Ph\u00e1p \u0110\u1eb7t C\u00e2u H\u1ecfi V\u00e0 B\u00ed Quy\u1ebft S\u1eed D\u1ee5ng Ch\u00fang Cho Hi\u1ec7u Qu\u1ea3"},"content":{"rendered":"

Sau \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p kh\u00e1 ph\u1ed5 bi\u1ebfn khi \u0111\u1eb7t c\u00e2u h\u1ecfi, khi n\u00e0o n\u00ean (kh\u00f4ng n\u00ean) s\u1eed d\u1ee5ng ch\u00fang:<\/p>\n

    \n
  1. C\u00e2u h\u1ecfi m\u1edf \u2013 C\u00e2u h\u1ecfi \u0111\u00f3ng:<\/strong><\/li>\n<\/ol>\n

    C\u00e2u h\u1ecfi \u0111\u00f3ng th\u01b0\u1eddng nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi l\u00e0 m\u1ed9t t\u1eeb, ho\u1eb7c c\u00e2u tr\u1ea3 l\u1eddi r\u1ea5t ng\u1eafn. V\u00ed d\u1ee5 khi b\u1ea1n h\u1ecfi \u201cB\u1ea1n c\u00f3 kh\u00e1t n\u01b0\u1edbc kh\u00f4ng?\u201d ch\u1ec9 c\u00e2u tr\u1ea3 l\u1eddi nh\u1eadn \u0111\u01b0\u1ee3c s\u1ebd l\u00e0 \u201cC\u00f3\u201d ho\u1eb7c \u201cKh\u00f4ng\u201d; c\u00f2n khi h\u1ecfi \u201cB\u1ea1n s\u1ed1ng \u1edf \u0111\u00e2u?\u201d th\u00f4ng th\u01b0\u1eddng b\u1ea1n s\u1ebd \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi b\u1eb1ng t\u00ean c\u1ee7a to\u00e0 nh\u00e0 ho\u1eb7c \u0111\u1ecba ch\u1ec9 n\u01a1i b\u1ea1n \u1edf.<\/p>\n

    C\u00e2u h\u1ecfi m\u1edf s\u1ebd d\u1eabn \u0111\u1ebfn c\u00e2u tr\u1ea3 l\u1eddi d\u00e0i h\u01a1n v\u00e0 th\u01b0\u1eddng b\u1eaft \u0111\u1ea7u b\u1eb1ng c\u1ee5m t\u1eeb\u00a0c\u00e1i g\u00ec,\u00a0t\u1ea1i sao hayb\u1eb1ng c\u00e1ch n\u00e0o. M\u1ed9t c\u00e2u h\u1ecfi m\u1edf \u0111\u00e1nh v\u00e0o ki\u1ebfn th\u1ee9c, s\u1ef1 hi\u1ec3u bi\u1ebft, quan \u0111i\u1ec3m ho\u1eb7c c\u1ea3m x\u00fac c\u1ee7a ng\u01b0\u1eddi tr\u1ea3 l\u1eddi. B\u1ea1n c\u0169ng c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00e1c c\u1ee5m t\u1eeb \u201cB\u1ea1n h\u00e3y k\u1ec3 v\u1edbi t\u00f4i\u2026\u201d hay \u201cH\u00e3y di\u1ec5n gi\u1ea3i\u2026\u201d \u0111\u1ec3 \u0111\u1eb7t c\u00e2u h\u1ecfi<\/a><\/span> m\u1edf.<\/p>\n

    C\u00e2u h\u1ecfi m\u1edf s\u1ebd ph\u00e1t huy t\u00e1c d\u1ee5ng trong tr\u01b0\u1eddng h\u1ee3p:<\/p>\n

    Ph\u00e1t tri\u1ec3n m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n m\u1edf: Anh \u0111\u00e3 l\u00e0m g\u00ec trong d\u1ecbp l\u1ec5?<\/p>\n

    T\u00ecm ki\u1ebfm th\u00eam th\u00f4ng tin: \u201cCh\u00fang ta c\u1ea7n l\u00e0m g\u00ec ti\u1ebfp theo \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c th\u00e0nh c\u00f4ng?<\/p>\n

    Tham kh\u1ea3o \u00fd ki\u1ebfn ng\u01b0\u1eddi kh\u00e1c: \u201cAnh ngh\u0129 th\u1ebf n\u00e0o v\u1ec1 nh\u1eefng thay \u0111\u1ed5i n\u00e0y?\u201d<\/p>\n

    C\u00f2n c\u00e2u h\u1ecfi \u0111\u00f3ng s\u1ebd hi\u1ec7u qu\u1ea3 khi b\u1ea1n mu\u1ed1n:<\/p>\n

    Ki\u1ec3m tra kh\u1ea3 n\u0103ng hi\u1ec3u v\u1ea5n \u0111\u1ec1 c\u1ee7a b\u1ea1n ho\u1eb7c ng\u01b0\u1eddi kh\u00e1c: \u201cV\u1eady n\u1ebfu t\u00f4i \u0111\u1ea1t tr\u00ecnh \u0111\u1ed9 n\u00e0y, t\u00f4i c\u00f3 \u0111\u01b0\u1ee3c t\u0103ng l\u01b0\u01a1ng kh\u00f4ng?\u201d<\/p>\n

    K\u1ebft th\u00fac m\u1ed9t cu\u1ed9c\u00a0\u0111\u00e0m ph\u00e1n th\u01b0\u01a1ng l\u01b0\u1ee3ng, th\u1ea3o lu\u1eadn ho\u1eb7c ra quy\u1ebft \u0111\u1ecbnh: \u201cB\u00e2y gi\u1edd ch\u00fang ta \u0111\u00e3 n\u1eafm \u0111\u01b0\u1ee3c v\u1ea5n \u0111\u1ec1, m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec1u \u0111\u1ed3ng \u00fd \u0111\u00e2y l\u00e0 quy\u1ebft \u0111\u1ecbnh \u0111\u00fang \u0111\u1eafn ph\u1ea3i kh\u00f4ng?\u201d<\/p>\n

    Bi\u1ec3u m\u1eabu: \u201cB\u1ea1n c\u00f3 h\u00e0i l\u00f2ng v\u1edbi d\u1ecbch v\u1ee5 t\u1ea1i ng\u00e2n h\u00e0ng c\u1ee7a b\u1ea1n?\u201d<\/p>\n

    C\u00e2u h\u1ecfi \u0111\u00f3ng \u0111\u1eb7t ra kh\u00f4ng \u0111\u00fang l\u00fac c\u00f3 th\u1ec3 \u201cgi\u1ebft ch\u1ebft\u201d cu\u1ed9c \u0111\u1ed1i tho\u1ea1i v\u00e0 d\u1eabn \u0111\u1ebfn s\u1ef1 im l\u1eb7ng \u0111\u00e1ng s\u1ee3. T\u1ed1t nh\u1ea5t ch\u00fang ta n\u00ean tr\u00e1nh c\u00e1c c\u00e2u h\u1ecfi d\u1ea1ng n\u00e0y khi c\u00e2u chuy\u1ec7n \u0111ang tr\u00f4i ch\u1ea3y.<\/p>\n

      \n
    1. C\u00e2u h\u1ecfi \u201ch\u00ecnh n\u00f3n\u201d:<\/strong><\/li>\n<\/ol>\n

      K\u1ef9 thu\u1eadt \u0111\u1eb7t c\u00e2u h\u1ecfi\u00a0<\/a><\/span>d\u1ea1ng h\u00ecnh n\u00f3n b\u1eaft \u0111\u1ea7u t\u1eeb nh\u1eefng c\u00e2u h\u1ecfi chung, sau \u0111\u00f3 \u0111i v\u00e0o tr\u1ecdng t\u00e2m trong m\u1ed7i c\u00e2u tr\u1ea3 l\u1eddi \u0111\u1ec3 h\u1ecfi s\u00e2u h\u01a1n theo t\u1eebng c\u1ea5p \u0111\u1ed9. Lo\u1ea1i c\u00e2u h\u1ecfi n\u00e0y ph\u1ed5 bi\u1ebfn khi ng\u01b0\u1eddi \u0111i\u1ec1u tra mu\u1ed1n l\u1ea5y th\u00f4ng tin t\u1eeb nh\u00e2n ch\u1ee9ng:<\/p>\n

      \u201cC\u00f3 bao nhi\u00eau ng\u01b0\u1eddi tham gia v\u00e0o tr\u1eadn \u1ea9u \u0111\u1ea3?\u201d<\/p>\n

      \u201cKho\u1ea3ng 10\u201d<\/p>\n

      \u201cNg\u01b0\u1eddi l\u1edbn hay tr\u1ebb em?\u201d<\/p>\n

      B\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng k\u1ef9 thu\u1eadt n\u00e0y, nh\u00e2n vi\u00ean \u0111i\u1ec1u tra \u0111\u00e3 gi\u00fap ng\u01b0\u1eddi l\u00e0m ch\u1ee9ng x\u00e2y d\u1ef1ng l\u1ea1i t\u00ecnh hu\u1ed1ng v\u00e0 t\u1eadp trung v\u00e0o chi ti\u1ebft h\u1eefu \u00edch. C\u00f3 th\u1ec3 anh ta s\u1ebd nh\u1eadn ra ng\u01b0\u1eddi thanh ni\u00ean \u0111\u1ed9i chi\u1ebfc m\u0169 nh\u01b0 v\u1eady tr\u00ean m\u1ed9t c\u1ea3nh c\u1ee7a CCTV. N\u1ebfu \u0111i\u1ec1u tra vi\u00ean ch\u1ec9 h\u1ecfi c\u00e2u h\u1ecfi m\u1edf nh\u01b0 \u201cC\u00f3 chi ti\u1ebft n\u00e0o anh c\u00f3 th\u1ec3 n\u00f3i v\u1edbi t\u00f4i v\u1ec1 nh\u1eefng vi\u1ec7c anh \u0111\u00e3 th\u1ea5y?\u201d, c\u00f3 th\u1ec3 anh ta s\u1ebd kh\u00f4ng c\u00f3 \u0111\u01b0\u1ee3c th\u00f4ng tin qu\u00fd gi\u00e1 n\u00e0y.<\/p>\n

      C\u00e2u h\u1ecfi h\u00ecnh n\u00f3n h\u1eefu d\u1ee5ng cho c\u00e1c t\u00ecnh hu\u1ed1ng:<\/p>\n

      T\u00ecm th\u00eam th\u00f4ng tin v\u1ec1 m\u1ed9t chi ti\u1ebft c\u1ee5 th\u1ec3: \u201cH\u00e3y tr\u00ecnh b\u00e0y cho t\u00f4i th\u00eam v\u1ec1 ph\u01b0\u01a1ng \u00e1n s\u1ed1 2\u201d<\/p>\n

      Thu h\u00fat ho\u1eb7c l\u00e0m t\u0103ng s\u1ef1 tin t\u01b0\u1edfng c\u1ee7a ng\u01b0\u1eddi \u0111ang n\u00f3i chuy\u1ec7n v\u1edbi b\u1ea1n: \u201cAnh c\u00f3 s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a IT Helpdesk bao gi\u1edd ch\u01b0a?\u201d, \u201cH\u1ecd c\u00f3 x\u1eed l\u00fd \u0111\u01b0\u1ee3c l\u1ed7i kh\u00f4ng?\u201d, \u201cTh\u00e1i \u0111\u1ed9 c\u1ee7a nh\u00e2n vi\u00ean ti\u1ebfp chuy\u1ec7n anh nh\u01b0 th\u1ebf n\u00e0o?\u201d<\/p>\n

        \n
      1. C\u00e2u h\u1ecfi th\u0103m d\u00f2<\/strong><\/li>\n<\/ol>\n

        S\u1eed d\u1ee5ng c\u00e2u h\u1ecf<\/a><\/span>i th\u0103m d\u00f2 l\u00e0 m\u1ed9t c\u00e1ch t\u00ecm ki\u1ebfm th\u00f4ng tin kh\u00e1c ch\u1eb3ng h\u1ea1n nh\u01b0 h\u1ecfi v\u1ec1 m\u1ed9t v\u00ed d\u1ee5 c\u1ee5 th\u1ec3 \u0111\u1ec3 gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 v\u1ec1 v\u1ea5n \u0111\u1ec3 h\u1ecd v\u1eeba n\u00f3i. C\u00f3 l\u00fac b\u1ea1n s\u1ebd c\u1ea7n th\u00f4ng tin th\u00eam \u0111\u1ec3 l\u00e0m s\u00e1ng t\u1ecf v\u1ea5n \u0111\u1ec1, \u201cKhi n\u00e0o anh c\u1ea7n b\u1ea3n b\u00e1o c\u00e1o? Anh c\u00f3 mu\u1ed1n xem b\u1ea3n nh\u00e1p tr\u01b0\u1edbc khi t\u00f4i g\u1eedi cho anh b\u1ea3n cu\u1ed1i c\u00f9ng kh\u00f4ng?\u201d, ho\u1eb7c \u0111\u1ec3 ki\u1ec3m tra xem li\u1ec7u c\u00f3 minh ch\u1ee9ng n\u00e0o cho \u0111i\u1ec1u v\u1eeba \u0111\u01b0\u1ee3c \u0111\u01b0a ra hay kh\u00f4ng, \u201cL\u00e0m th\u1ebf n\u00e0o anh bi\u1ebft \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng d\u1eef li\u1ec7u m\u1edbi?\u201d<\/p>\n

        \u0110\u1ec3 \u0111\u1eb7t c\u00e2u h\u1ecfi th\u0103m d\u00f2 hi\u1ec7u qu\u1ea3, n\u00ean s\u1eed d\u1ee5ng c\u00f4ng th\u1ee9c \u201c5 V\u00ec sao\u201d (5 whys) \u2013 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p gi\u00fap b\u1ea1n nhanh ch\u00f3ng n\u1eafm \u0111\u01b0\u1ee3c g\u1ed1c r\u1ec5 v\u1ea5n \u0111\u1ec1.<\/p>\n

        C\u00e2u h\u1ecfi th\u0103m d\u00f2 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng khi:<\/p>\n

        L\u00e0m r\u00f5 v\u1ea5n \u0111\u1ec1 \u0111\u1ec3 hi\u1ec3u th\u1ea5u \u0111\u00e1o to\u00e0n b\u1ed9 c\u00e2u chuy\u1ec7n<\/p>\n

        L\u1ea5y \u0111\u01b0\u1ee3c th\u00f4ng tin t\u1eeb khi ng\u01b0\u1eddi n\u00f3i \u0111ang c\u1ed1 g\u1eafng tr\u00e1nh n\u00e9 kh\u00f4ng ti\u1ebft l\u1ed9 cho b\u1ea1n bi\u1ebft<\/p>\n

          \n
        1. C\u00e2u h\u1ecfi d\u1eabn d\u1eaft<\/strong><\/li>\n<\/ol>\n

          C\u00e2u h\u1ecfi d\u1eabn d\u1eaft h\u01b0\u1edbng ng\u01b0\u1eddi kh\u00e1c tr\u1ea3 l\u1eddi theo c\u00e1ch b\u1ea1n ngh\u0129 b\u1eb1ng m\u1ed9t v\u00e0i ph\u01b0\u01a1ng ph\u00e1p sau:<\/p>\n

          \u0110i k\u00e8m v\u1edbi gi\u1ea3 \u0111\u1ecbnh: \u201cAnh ngh\u0129 d\u1ef1 \u00e1n \u0111\u00f3 tr\u1ec5 bao l\u00e2u?\u201d. C\u00e2u h\u1ecfi n\u00e0y th\u1eeba nh\u1eadn r\u1eb1ng d\u1ef1 \u00e1n tr\u00ean s\u1ebd kh\u00f4ng ho\u00e0n th\u00e0nh \u0111\u00fang th\u1eddi h\u1ea1n.<\/p>\n

          Th\u00eam v\u00e0o m\u1ed9t l\u1eddi k\u00eau g\u1ecdi c\u00e1 nh\u00e2n \u0111\u1ec3 \u0111\u1ed3ng \u00fd \u1edf ph\u1ea7n k\u1ebft: \u201cLori r\u1ea5t c\u00f3 n\u0103ng l\u1ef1c, anh ngh\u0129 th\u1ebf ch\u1ee9?\u201d hay \u201cPh\u01b0\u01a1ng \u00e1n 2 t\u1ed1t h\u01a1n ph\u1ea3i kh\u00f4ng?\u201d<\/p>\n

          Ch\u1ecdn l\u1ecdc t\u1eeb \u0111\u1ec3 \u0111\u1eb7t c\u00e2u h\u1ecfi <\/a><\/span>sao cho ng\u01b0\u1eddi tr\u1ea3 l\u1eddi d\u1ec5 d\u00e0ng n\u00f3i \u201cc\u00f3\u201d (xu h\u01b0\u1edbng t\u1ef1 nhi\u00ean c\u1ee7a vi\u1ec7c tr\u1ea3 l\u1eddi \u201cc\u00f3\u201d thay v\u00ec \u201ckh\u00f4ng\u201d chi\u1ebfm m\u1ed9t ph\u1ea7n quan tr\u1ecdng trong c\u00e2u h\u1ecfi l\u1ea5y \u00fd ki\u1ebfn): \u201cCh\u00fang ta s\u1ebd ch\u1ecdn ph\u01b0\u01a1ng \u00e1n 2 ch\u1ee9?\u201d d\u1ec5 nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi \u0111\u1ed3ng \u00fd h\u01a1n c\u00e1ch h\u1ecfi \u201cAnh c\u00f3 mu\u1ed1n ch\u1ecdn ph\u01b0\u01a1ng \u00e1n 2 hay kh\u00f4ng?\u201d. N\u00ean \u0111\u1eb7t c\u00e2u h\u1ecfi mang t\u00ednh c\u00e1 nh\u00e2n \u0111\u1ec3 d\u1ec5 d\u00e0ng \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u00ed d\u1ee5: \u201cAnh c\u00f3 mu\u1ed1n t\u00f4i ch\u1ecdn ph\u01b0\u01a1ng \u00e1n 2 kh\u00f4ng?\u201d thay v\u00ec \u201cT\u00f4i ch\u1ecdn ph\u01b0\u01a1ng \u00e1n 2 nh\u00e9?\u201d<\/p>\n

          Cho ng\u01b0\u1eddi tr\u1ea3 l\u1eddi l\u1ef1a ch\u1ecdn gi\u1eefa hai ph\u01b0\u01a1ng \u00e1n \u2013 c\u1ea3 hai ph\u01b0\u01a1ng \u00e1n n\u00e0y b\u1ea1n \u0111\u1ec1u th\u00edch th\u1ef1c hi\u1ec7n \u2013 thay v\u00ec ch\u1ec9 \u0111\u01b0a ra m\u1ed9t gi\u1ea3i ph\u00e1p, ho\u1eb7c kh\u00f4ng th\u1ef1c hi\u1ec7n g\u00ec c\u1ea3. N\u00f3i chung th\u00ec kh\u1ea3 n\u0103ng \u201ckh\u00f4ng ch\u1ecdn g\u00ec c\u1ea3\u201d v\u1eabn c\u00f3 th\u1ec3 x\u1ea3y ra khi b\u1ea1n h\u1ecfi \u201cAnh ch\u1ecdn ph\u01b0\u01a1ng \u00e1n A hay B\u201d, nh\u01b0ng th\u01b0\u1eddng th\u00ec \u0111a s\u1ed1 s\u1ebd ch\u1ec9 ngh\u0129 \u0111\u1ebfn vi\u1ec7c l\u1ef1a ch\u1ecdn m\u1ed9t trong hai ph\u01b0\u01a1ng \u00e1n b\u1ea1n \u0111\u01b0a ra.<\/p>\n

          Ch\u00fa \u00fd r\u1eb1ng c\u00e2u h\u1ecfi d\u1eabn d\u1eaft\/ c\u00f3 xu h\u01b0\u1edbng \u0111\u00f3ng.<\/p>\n

          C\u00e2u h\u1ecfi d\u1eabn d\u1eaft \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng t\u1ed1t khi:<\/p>\n

          B\u1ea1n mu\u1ed1n \u0111\u01b0\u1ee3c nghe c\u00e2u tr\u1ea3 l\u1eddi mong mu\u1ed1n nh\u01b0ng v\u1eabn \u0111\u1ec3 ng\u01b0\u1eddi kh\u00e1c c\u00f3 c\u1ea3m gi\u00e1c r\u1eb1ng h\u1ecd \u0111\u01b0\u1ee3c quy\u1ec1n ch\u1ecdn.<\/p>\n

          K\u1ebft th\u00fac\u00a0l\u1eddi ch\u00e0o h\u00e0ng: \u201cN\u1ebfu anh kh\u00f4ng c\u00f2n th\u1eafc m\u1eafc n\u00e0o n\u1eefa, ch\u00fang ta quy\u1ebft \u0111\u1ecbnh gi\u00e1 ch\u1ee9?\u201d<\/p>\n

            \n
          1. C\u00e2u h\u1ecfi tu t\u1eeb:<\/strong><\/li>\n<\/ol>\n

            C\u00e2u h\u1ecfi tu t\u1eeb kh\u00f4ng th\u1eadt s\u1ef1 kh\u00f4ng ph\u1ea3i l\u00e0 c\u00e2u h\u1ecfi v\u00ec kh\u00f4ng \u0111\u00f2i h\u1ecfi c\u00e2u tr\u1ea3 l\u1eddi m\u00e0 ch\u1ec9 l\u00e0 nh\u1eefng c\u00e2u kh\u1eb3ng \u0111\u1ecbnh \u0111\u01b0\u1ee3c vi\u1ebft d\u01b0\u1edbi d\u1ea1ng c\u00e2u h\u1ecfi\u00a0: \u00abM\u1eabu thi\u1ebft k\u1ebf c\u1ee7a John r\u1ea5t s\u00e1ng t\u1ea1o ph\u1ea3i kh\u00f4ng?\u00a0\u00bb<\/p>\n

            Ng\u01b0\u1eddi ta s\u1eed d\u1ee5ng c\u00e2u h\u1ecfi tu t\u1eeb v\u00ec mu\u1ed1n ng\u01b0\u1eddi nghe d\u1ec5 d\u00e0ng \u0111\u1ed3ng thu\u1eadn v\u00e0 tham gia v\u00e0o cu\u1ed9c tr\u00f2 chuy\u1ec7n (\u00ab\u00a0\u0110\u00fang r\u1ed3i. T\u00f4i th\u00edch l\u00e0m vi\u1ec7c v\u1edbi m\u1ed9t \u0111\u1ed3ng nghi\u1ec7p s\u00e1ng t\u1ea1o nh\u01b0 th\u1ebf\u00a0\u00bb) \u2013 h\u01a1n l\u00e0 ch\u1ec9 \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u1ec1 m\u1ed9t s\u1ef1 th\u1eadt hi\u1ec3n nhi\u00ean r\u1eb1ng\u00a0 \u00ab\u00a0John l\u00e0 m\u1ed9t nh\u00e0 thi\u1ebft k\u1ebf r\u1ea5t s\u00e1ng t\u1ea1o\u00a0\u00bb. (v\u1edbi c\u00e2u n\u00f3i n\u00e0y h\u1ecd c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi \u00ab\u00a0Th\u00ec sao n\u00e0o\u00a0?\u00a0\u00bb)<\/p>\n

            C\u00e2u h\u1ecfi tu t\u1eeb \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng t\u1ed1t \u0111\u1ec3:<\/p>\n

            Thu h\u00fat ng\u01b0\u1eddi nghe.<\/p>\n

            K\u1ebft lu\u1eadn:<\/strong><\/p>\n

            \u0110\u1eb7t c\u00e2u h\u1ecfi<\/a><\/span> l\u00e0 k\u1ef9 n\u0103ng s\u1ed1ng r\u1ea5t c\u1ea7n thi\u1ebft trong cu\u1ed9c s\u1ed1ng. Th\u00f4ng qua vi\u1ec7c \u0111\u1eb7t c\u00e2u h\u1ecfi th\u00edch h\u1ee3p, b\u1ea1n c\u00f3 th\u1ec3 th\u00fac \u0111\u1ea9y qu\u00e1 tr\u00ecnh.<\/p>\n

             <\/p>\n

            Tham kh\u1ea3m chi ti\u1ebft h\u01a1n t\u1ea1i :\u00a0https:\/\/masterskills.org\/Listenning-question-skills-training.htm<\/a><\/span><\/p>\n

            —————— ** —————–
            \n👉<\/span><\/span>\u00a0H\u1ecdc vi\u1ec7n Masterskills Vietnam\u00a0👈<\/span><\/span>
            \n\"\"<\/span>\u00a0V\u0103n ph\u00f2ng: L\u1ea7u 9, T\u00f2a nh\u00e0 Vietcomreal, 68 Nguy\u1ec5n Hu\u1ec7, Ph\u01b0\u1eddng B\u1ebfn Ngh\u00e9, Qu\u1eadn 1, Tp.HCM
            \n\"\"<\/span>\u00a0Th\u1eddi gian l\u00e0m vi\u1ec7c: T\u1eeb 8h30 ~ 17h00 (T\u1eeb Th\u1ee9 hai \u0111\u1ebfn Th\u1ee9 s\u00e1u)
            \n\"\"<\/span>\u00a0H\u1ecdc t\u1ea1i Tp.HCM: T\u1ea7ng 2, T\u00f2a nh\u00e0 TS Building, S\u1ed1 17, \u0110\u01b0\u1eddng s\u1ed1 2, C\u01b0 x\u00e1 \u0110\u00f4 Th\u00e0nh, P.4, Q.3, Tp.HCM
            \n\"\"<\/span>\u00a0H\u1ecdc t\u1ea1i H\u00e0 n\u1ed9i: T\u1ea7ng 7, Trung T\u00e2m TM V\u00e2n H\u1ed3, S\u1ed1 51, L\u00ea \u0110\u1ea1i H\u00e0nh, Q.Hai B\u00e0 Tr\u01b0ng, Tp.H\u00e0 N\u1ed9i
            \n\"\"<\/span>\u00a0Tel.(028) 22 194 047
            \n\"\"<\/span>\u00a0Email:info@masterskills.org<\/p>\n","protected":false},"excerpt":{"rendered":"

            Sau \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 ph\u01b0\u01a1ng ph\u00e1p kh\u00e1 ph\u1ed5 bi\u1ebfn khi \u0111\u1eb7t c\u00e2u h\u1ecfi, khi n\u00e0o n\u00ean (kh\u00f4ng n\u00ean) s\u1eed d\u1ee5ng ch\u00fang: C\u00e2u h\u1ecfi m\u1edf \u2013 C\u00e2u h\u1ecfi \u0111\u00f3ng: C\u00e2u h\u1ecfi \u0111\u00f3ng th\u01b0\u1eddng nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi l\u00e0 m\u1ed9t t\u1eeb, ho\u1eb7c c\u00e2u tr\u1ea3 l\u1eddi r\u1ea5t ng\u1eafn. V\u00ed d\u1ee5 khi b\u1ea1n h\u1ecfi \u201cB\u1ea1n c\u00f3 kh\u00e1t […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[166],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/2293"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=2293"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/2293\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=2293"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=2293"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=2293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}