{"id":2326,"date":"2023-11-30T06:06:45","date_gmt":"2023-11-30T06:06:45","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=2326"},"modified":"2023-11-29T15:35:07","modified_gmt":"2023-11-29T15:35:07","slug":"phuong-phap-quan-ly-theo-muc-tieu-trong-doanh-nghiep","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/phuong-phap-quan-ly-theo-muc-tieu-trong-doanh-nghiep.html","title":{"rendered":"Ph\u01b0\u01a1ng Ph\u00e1p Qu\u1ea3n L\u00fd Theo M\u1ee5c Ti\u00eau Trong Doanh Nghi\u1ec7p"},"content":{"rendered":"

Ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd theo m\u1ee5c ti\u00eau (Management by Objectives \u2013 MBO) ph\u1ea3n \u00e1nh r\u00f5 n\u00e9t qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n c\u1ee7a qu\u1ea3n tr\u1ecb DN, t\u1eeb qu\u1ea3n l\u00fd mang t\u00ednh ch\u1ec9 huy theo chi\u1ec1u d\u1ecdc v\u1edbi ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd theo th\u1eddi gian (Management by Time \u2013 MBT) sang qu\u1ea3n l\u00fd m\u1ee5c ti\u00eau mang t\u00ednh k\u1ebft n\u1ed1i v\u00e0 c\u1ed9ng t\u00e1c theo chi\u1ec1u ngang.<\/em><\/strong><\/p>\n

T\u1ea1i sao n\u00ean \u00e1p d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd m\u1ee5c ti\u00eau?<\/strong><\/p>\n

Th\u1ef1c ti\u1ec5n ch\u1ec9 ra r\u1eb1ng, m\u00f4i tr\u01b0\u1eddng kinh doanh ng\u00e0y nay \u0111\u00e3 thay \u0111\u1ed5i v\u00e0 bi\u1ebfn \u0111\u1ed5i kh\u00f4ng ng\u1eebng d\u01b0\u1edbi t\u00e1c \u0111\u1ed9ng c\u1ee7a nhi\u1ec1u y\u1ebfu t\u1ed1. Th\u1ebf gi\u1edbi ng\u00e0y nay tr\u1edf n\u00ean “ph\u1eb3ng h\u01a1n, \u0111\u01b0\u1eddng bi\u00ean gi\u1edbi gi\u1eefa c\u00e1c qu\u1ed1c gia ng\u00e0y c\u00e0ng tr\u1edf n\u00ean m\u1edd h\u01a1n”. Trong cu\u1ed1n “Th\u1ebf gi\u1edbi ph\u1eb3ng”, Thomas L. Friedman nh\u1ea5n m\u1ea1nh: m\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 ch\u00ednh l\u00e0m th\u1ebf gi\u1edbi ph\u1eb3ng h\u01a1n ch\u00ednh l\u00e0 s\u1ef1 ph\u00e1t tri\u1ec3n s\u00e2u r\u1ed9ng c\u1ee7a Internet tr\u00ean to\u00e0n th\u1ebf gi\u1edbi. \u0110i c\u00f9ng v\u1edbi s\u1ef1 ph\u00e1t tri\u1ec3n \u0111\u00f3, kh\u00e1i ni\u1ec7m “oursource” (thu\u00ea ngo\u00e0i) c\u0169ng ra \u0111\u1eddi \u0111\u1ec3 t\u1eadn d\u1ee5ng l\u1ee3i th\u1ebf c\u1ea1nh tranh, \u0111\u1ed3ng th\u1eddi t\u1ea1o ra chu\u1ed7i gi\u00e1 tr\u1ecb to\u00e0n c\u1ea7u. Ch\u00fang ta c\u00f3 th\u1ec3 th\u1ea5y, Trung t\u00e2m Call Center c\u1ee7a c\u00e1c DN M\u1ef9 \u0111\u1eb7t t\u1ea1i \u1ea4n \u0110\u1ed9, thi\u1ebft k\u1ebf m\u00e1y bay Boeing t\u1ea1i Nga hay l\u1eafp r\u00e1p m\u00e1y \u1ea3nh Canon, gia c\u00f4ng gi\u00e0y Nike t\u1ea1i Vi\u1ec7t Nam! Thomas L. Friedman \u0111\u00e3 k\u1ebft lu\u1eadn r\u1eb1ng: “To\u00e0n c\u1ea7u ho\u00e1 3.0 \u0111\u00e3 l\u00e0m \u0111\u1ea3o l\u1ed9n s\u00e2n ch\u01a1i v\u1ed1n t\u1eeb tr\u00ean xu\u1ed1ng d\u01b0\u1edbi th\u00e0nh c\u1ea1nh nhau. V\u00e0 l\u1ebd t\u1ef1 nhi\u00ean, \u0111i\u1ec1u n\u00e0y th\u00fac \u0111\u1ea9y v\u00e0 \u0111\u00f2i h\u1ecfi nh\u1eefng t\u1eadp qu\u00e1n kinh doanh m\u1edbi, \u00edt mang t\u00ednh ch\u1ec9 huy v\u00e0 \u0111i\u1ec1u khi\u1ec3n, nh\u01b0ng l\u1ea1i k\u1ebft n\u1ed1i v\u00e0 c\u1ed9ng t\u00e1c theo chi\u1ec1u ngang nhi\u1ec1u h\u01a1n”.<\/p>\n

Ch\u00ednh trong b\u1ed1i c\u1ea3nh \u0111\u00f3, ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd theo m\u1ee5c ti\u00eau (Management by Objectives \u2013 MBO) \u0111\u00e3 ra \u0111\u1eddi v\u00e0 \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng r\u1ed9ng r\u00e3i trong c\u00e1c DN n\u01b0\u1edbc ngo\u00e0i. Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y ph\u1ea3n \u00e1nh r\u00f5 n\u00e9t qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n c\u1ee7a qu\u1ea3n tr\u1ecb DN, t\u1eeb qu\u1ea3n l\u00fd mang t\u00ednh ch\u1ec9 huy theo chi\u1ec1u d\u1ecdc v\u1edbi ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd theo th\u1eddi gian (Management by Time \u2013 MBT) sang qu\u1ea3n l\u00fd m\u1ee5c ti\u00eau mang t\u00ednh k\u1ebft n\u1ed1i v\u00e0 c\u1ed9ng t\u00e1c theo chi\u1ec1u ngang. \u01afu \u0111i\u1ec3m n\u1ed5i b\u1eadt c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p n\u00e0y l\u00e0 gi\u00fap DN n\u00e2ng cao n\u0103ng su\u1ea5t, hi\u1ec7u qu\u1ea3 v\u00e0 t\u1ed1i \u0111a ho\u00e1 \u0111\u01b0\u1ee3c ngu\u1ed3n l\u1ef1c c\u1ee7a DN, nh\u1ea5t l\u00e0 ngu\u1ed3n l\u1ef1c con ng\u01b0\u1eddi, \u0111\u1ed3ng th\u1eddi c\u0169ng ph\u00e1 b\u1ecf v\u1ec1 c\u01a1 b\u1ea3n kh\u00e1i ni\u1ec7m “worklocation” (n\u01a1i l\u00e0m vi\u1ec7c), gi\u1ea3i ph\u00f3ng n\u0103ng l\u1ef1c v\u00e0 tr\u00ed tu\u1ec7 l\u00e0m vi\u1ec7c c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng.<\/p>\n

B\u1ea3ng so s\u00e1nh v\u1ec1 2 ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd theo th\u1eddi gian v\u00e0 theo m\u1ee5c ti\u00eau s\u1ebd cung c\u1ea5p cho DN m\u1ed9t c\u00e1i nh\u00ecn to\u00e0n di\u1ec7n v\u1ec1 ph\u01b0\u01a1ng th\u1ee9c qu\u1ea3n l\u00fd m\u1edbi trong th\u1eddi \u0111\u1ea1i to\u00e0n c\u1ea7u ho\u00e1:<\/p>\n\n\n\n\n
Ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd theo th\u1eddi gian<\/td>\nPh\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd theo m\u1ee5c ti\u00eau<\/td>\n<\/tr>\n
* \u0110\u1eb7c \u0111i\u1ec3m:<\/p>\n

– Qu\u1ea3n l\u00fd DN theo chi\u1ec1u d\u1ecdc mang n\u1eb7ng t\u00ednh ch\u1ec9 huy v\u00e0 \u0111i\u1ec1u khi\u1ec3n.<\/p>\n

* \u01afu \u0111i\u1ec3m:<\/p>\n

– Duy tr\u00ec \u00fd th\u1ee9c k\u1ef7 lu\u1eadt c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n

* Nh\u01b0\u1ee3c \u0111i\u1ec3m:<\/p>\n

– T\u1ea1o s\u1ee9c \u1ef3 v\u00e0 t\u00ednh th\u1ee5 \u0111\u1ed9ng c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n

– Kh\u00f4ng khai th\u00e1c h\u1ebft n\u0103ng l\u1ef1c l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n

– L\u00e3ng ph\u00ed v\u1ec1 th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c lao \u0111\u1ed9ng cao, \u0111\u1eb7c bi\u1ec7t l\u00e0 “hidden lost time” (l\u00e3ng ph\u00ed th\u1eddi gian \u1ea9n), t\u1ee9c l\u00e0 nh\u00e2n vi\u00ean v\u1eabn l\u00e0m vi\u1ec7c nh\u01b0ng l\u00e0m r\u1ea5t ch\u1eadm ho\u1eb7c l\u00e0m vi\u1ec7c theo ki\u1ec3u \u0111\u1ed1i ph\u00f3.<\/p>\n

– Kh\u00f4ng th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c v\u00ec m\u1ee5c ti\u00eau chung c\u1ee7a DN.<\/p>\n

 <\/td>\n

* \u0110\u1eb7c \u0111i\u1ec3m:<\/p>\n

– Qu\u1ea3n l\u00fd DN theo chi\u1ec1u ngang mang t\u00ednh k\u1ebft n\u1ed1i v\u00e0 c\u1ed9ng t\u00e1c.<\/p>\n

* \u01afu \u0111i\u1ec3m:<\/p>\n

– N\u0103ng su\u1ea5t lao \u0111\u1ed9ng cao.<\/p>\n

– Ph\u00e1t huy \u0111\u01b0\u1ee3c tr\u00ed tu\u1ec7 v\u00e0 n\u0103ng l\u1ef1c l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n

– T\u1ea1o m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c mang t\u00ednh c\u1ea1nh tranh.<\/p>\n

– Th\u00fac \u0111\u1ea9y l\u00e0m vi\u1ec7c v\u00ec m\u1ee5c ti\u00eau c\u1ee7a nh\u00e2n vi\u00ean v\u00e0 c\u1ee7a DN.<\/p>\n

– T\u1ed1i \u0111a ho\u00e1 ngu\u1ed3n l\u1ef1c DN v\u00e0 h\u1ea1n ch\u1ebf l\u00e3ng ph\u00ed v\u1ec1 th\u1eddi gian.<\/p>\n

* Nh\u01b0\u1ee3c \u0111i\u1ec3m:<\/p>\n

– N\u1ebfu kh\u00f4ng c\u00f3 c\u00f4ng c\u1ee5 ki\u1ec3m so\u00e1t t\u1ed1t th\u00ec s\u1ebd d\u1ec5 m\u1ea5t “c\u1ea3 ch\u00ec l\u1eabn ch\u00e0i” \u2013 m\u1ee5c ti\u00eau kh\u00f4ng \u0111\u1ea1t \u0111\u01b0\u1ee3c v\u00e0 v\u1eabn l\u00e3ng ph\u00ed.<\/p>\n

 <\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

MBO t\u1ea1i Vi\u1ec7t Nam<\/strong><\/p>\n

T\u00ednh \u0111\u1ebfn th\u1eddi \u0111i\u1ec3m n\u00e0y, Vi\u1ec7t Nam \u0111\u00e3 gia nh\u1eadp WTO nh\u01b0ng d\u01b0\u1eddng nh\u01b0 c\u00e1c DN Vi\u1ec7t Nam, nh\u1ea5t l\u00e0 DN v\u1eeba v\u00e0 nh\u1ecf ch\u01b0a t\u1ef1 th\u00edch \u1ee9ng v\u1edbi s\u00e2n ch\u01a1i to\u00e0n c\u1ea7u n\u00e0y. R\u1ea5t \u00edt DN Vi\u1ec7t Nam \u00e1p d\u1ee5ng m\u1ed9t c\u00e1ch to\u00e0n di\u1ec7n MBO t\u1eeb c\u1ea5p l\u00e3nh \u0111\u1ea1o \u0111\u1ebfn t\u1eebng nh\u00e2n vi\u00ean. H\u1ea7u h\u1ebft DN v\u1eabn ch\u1ec9 d\u1eebng l\u1ea1i \u1edf vi\u1ec7c ph\u00e2n t\u00edch nh\u1eefng k\u1ebft qu\u1ea3 v\u00e0 h\u1ea1n ch\u1ebf trong ho\u1ea1t \u0111\u1ed9ng kinh doanh h\u00e0ng n\u0103m, r\u1ed3i \u0111\u1ec1 ra m\u1ee5c ti\u00eau cho n\u0103m sau. Vi\u1ec7c ph\u00e2n b\u1ed5 m\u1ee5c ti\u00eau \u0111\u1ebfn t\u1eebng ph\u00f2ng ban, t\u1eebng nh\u00e2n vi\u00ean c\u00f2n nhi\u1ec1u l\u00fang t\u00fang v\u00e0 b\u1ee1 ng\u1ee1. H\u01a1n n\u1eefa, DN Vi\u1ec7t Nam v\u1eabn ch\u1ec9 ch\u00fa tr\u1ecdng \u0111\u1ebfn vi\u1ec7c tri\u1ec3n khai chi\u1ebfn l\u01b0\u1ee3c v\u1ec1 doanh s\u1ed1 v\u00e0 l\u1ee3i nhu\u1eadn, ch\u1ee9 ch\u01b0a quan t\u00e2m \u0111\u1ebfn vi\u1ec7c n\u00e2ng cao n\u0103ng su\u1ea5t, gi\u1ea3m chi ph\u00ed \u0111\u1ea7u v\u00e0o v\u00e0 t\u1ed1i \u0111a ho\u00e1 ngu\u1ed3n l\u1ef1c c\u1ee7a DN. Ngu\u1ed3n l\u1ef1c c\u1ee7a DN th\u00f4ng th\u01b0\u1eddng bao g\u1ed3m 5 y\u1ebfu t\u1ed1 ch\u00ednh: lao \u0111\u1ed9ng, nguy\u00ean v\u1eadt li\u1ec7u, m\u00e1y m\u00f3c, n\u0103ng l\u01b0\u1ee3ng v\u00e0 h\u1ec7 th\u1ed1ng. Quy tr\u00ecnh h\u1ec7 th\u1ed1ng, trong \u0111\u00f3 MBO v\u00e0 ngu\u1ed3n l\u1ef1c lao \u0111\u1ed9ng l\u00e0 2 y\u1ebfu t\u1ed1 quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn n\u0103ng su\u1ea5t v\u00e0 gi\u1ea3m chi ph\u00ed. Th\u1ef1c t\u1ebf cho th\u1ea5y, 2 y\u1ebfu t\u1ed1 n\u00e0y th\u01b0\u1eddng \u00edt \u0111\u01b0\u1ee3c ch\u00fa tr\u1ecdng.<\/p>\n

H\u1ea7u h\u1ebft DN Vi\u1ec7t Nam v\u1eabn duy tr\u00ec MBT l\u00e0 ch\u1ee7 y\u1ebfu, d\u1eabn \u0111\u1ebfn n\u0103ng su\u1ea5t th\u1ea5p, l\u00e3ng ph\u00ed v\u1ec1 th\u1eddi gian v\u00e0 ngu\u1ed3n l\u1ef1c lao \u0111\u1ed9ng c\u00f2n cao. \u0110\u1ed9i ng\u0169 nh\u00e2n vi\u00ean th\u01b0\u1eddng kh\u00f4ng n\u1eafm r\u00f5 m\u1ee5c ti\u00eau c\u1ee7a c\u00f4ng ty, m\u1ee5c ti\u00eau c\u1ee7a ph\u00f2ng ban v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n l\u00e0 g\u00ec. \u0110i\u1ec1u \u0111\u00f3 t\u1ea1o m\u1ed9t s\u1ee9c \u1ef3 v\u00e0 t\u00ednh th\u1ee5 \u0111\u1ed9ng r\u1ea5t cao trong DN v\u00e0 kh\u00f4ng khai th\u00e1c h\u1ebft kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c v\u00e0 tr\u00ed tu\u1ec7 c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, m\u1ed9t s\u1ed1 DN Vi\u1ec7t Nam \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c c\u1ee7a nh\u00e2n vi\u00ean theo ki\u1ec3u “c\u00e0o b\u1eb1ng” d\u1ef1a v\u00e0o th\u1eddi gian l\u00e0m vi\u1ec7c, kh\u00f4ng d\u1ef1a v\u00e0o m\u1ee5c ti\u00eau, kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c v\u00e0 hi\u1ec7u qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean, t\u1eeb \u0111\u00f3 kh\u00f4ng khuy\u1ebfn kh\u00edch th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c v\u00ec m\u1ee5c ti\u00eau chung c\u1ee7a DN.<\/p>\n

Cu\u1ed1i c\u00f9ng, v\u1ea5n \u0111\u1ec1 quan tr\u1ecdng trong MBO l\u00e0 vi\u1ec7c truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin v\u1ec1 m\u1ee5c ti\u00eau. Th\u1ef1c t\u1ebf, ngay \u1edf c\u1ea5p \u0111\u1ed9 qu\u1ea3n l\u00fd (gi\u00e1m \u0111\u1ed1c \u0111i\u1ec1u h\u00e0nh v\u00e0 gi\u00e1m \u0111\u1ed1c b\u1ed9 ph\u1eadn) trong DN Vi\u1ec7t Nam v\u1eabn t\u1ed3n t\u1ea1i m\u00e2u thu\u1eabn ch\u1ee7 y\u1ebfu v\u1ec1 m\u1ee5c ti\u00eau \u01b0u ti\u00ean ph\u00e1t tri\u1ec3n c\u1ee7a DN, t\u1eeb \u0111\u00f3 d\u1eabn \u0111\u1ebfn kh\u00f3 kh\u0103n trong vi\u1ec7c \u0111\u1ea1t m\u1ee5c ti\u00eau chung c\u1ee7a DN.<\/p>\n

M\u1ed9t s\u1ed1 b\u01b0\u1edbc c\u01a1 b\u1ea3n c\u1ee7a MBO \u00e1p d\u1ee5ng cho DN Vi\u1ec7t Nam<\/strong><\/p>\n

B\u01b0\u1edbc 1: X\u00e2y d\u1ef1ng m\u1ee5c ti\u00eau c\u1ee7a DN v\u00e0 ph\u00e2n b\u1ed5 m\u1ee5c ti\u00eau cho t\u1eebng ph\u00f2ng ban, b\u1ed9 ph\u1eadn trong DN<\/strong><\/p>\n

\u0110\u1ec3 l\u00e0m \u0111\u01b0\u1ee3c \u0111i\u1ec1u n\u00e0y, tr\u01b0\u1edbc ti\u00ean ph\u1ea3i ph\u00e2n t\u00edch v\u1ec1 th\u1ecb tr\u01b0\u1eddng, bao g\u1ed3m: nhu c\u1ea7u c\u1ee7a th\u1ecb tr\u01b0\u1eddng, \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh, t\u1ed1c \u0111\u1ed9 t\u0103ng tr\u01b0\u1edfng c\u1ee7a ng\u00e0nh\u2026 Tr\u00ean c\u01a1 s\u1edf \u0111\u00f3, d\u1ef1 b\u00e1o v\u1ec1 doanh thu, s\u1ea3n l\u01b0\u1ee3ng c\u1ee7a DN v\u00e0 cu\u1ed1i c\u00f9ng l\u00e0 x\u00e2y d\u1ef1ng m\u1ee5c ti\u00eau c\u1ee7a DN. M\u1ee5c ti\u00eau c\u1ee7a DN bao g\u1ed3m: m\u1ee5c ti\u00eau d\u00e0i h\u1ea1n v\u00e0 m\u1ee5c ti\u00eau ng\u1eafn h\u1ea1n. M\u1ee5c ti\u00eau c\u1ee7a DN th\u01b0\u1eddng c\u00f3 c\u00e1c \u0111i\u1ec3m ch\u00ednh nh\u01b0: doanh s\u1ed1, l\u1ee3i nhu\u1eadn, s\u1ed1 kh\u00e1ch h\u00e0ng m\u1edbi, ph\u00e1t tri\u1ec3n m\u1ea1ng l\u01b0\u1edbi, ch\u1ea5t l\u01b0\u1ee3ng, d\u1ecbch v\u1ee5, chi ph\u00ed\u2026<\/p>\n

B\u01b0\u1edbc 2: X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch d\u1ef1a tr\u00ean m\u1ee5c ti\u00eau c\u1ee7a DN<\/strong><\/p>\n

– X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch v\u1ec1 y\u00eau c\u1ea7u ngu\u1ed3n l\u1ef1c t\u1ed5ng th\u1ec3, \u0111\u00f3 l\u00e0 \u0111i\u1ec1u ki\u1ec7n c\u1ea7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a DN.<\/p>\n

– X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch h\u00e0ng tu\u1ea7n, h\u00e0ng th\u00e1ng c\u1ee7a c\u00e1c ph\u00f2ng ban d\u1ef1a tr\u00ean m\u1ee5c ti\u00eau c\u1ee5 th\u1ec3 c\u1ee7a t\u1eebng ph\u00f2ng ban.<\/p>\n

– X\u00e2y d\u1ef1ng k\u1ebf ho\u1ea1ch l\u00e0m vi\u1ec7c c\u1ee5 th\u1ec3 c\u1ee7a c\u00e1c ph\u00f2ng ban \u0111\u1ec3 \u0111\u1ea1t m\u1ee5c ti\u00eau trong t\u1eebng khu v\u1ef1c c\u1ee5 th\u1ec3. \u0110\u00f3 l\u00e0 k\u1ebf ho\u1ea1ch ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c, kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c d\u1ef1 ki\u1ebfn, k\u1ebf ho\u1ea1ch h\u01b0\u1edbng d\u1eabn v\u00e0 \u0111\u00e0o t\u1ea1o nh\u00e2n vi\u00ean nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau.<\/p>\n

B\u01b0\u1edbc 3: Ph\u00e2n b\u1ed5 m\u1ee5c ti\u00eau v\u00e0 k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3 cho t\u1eebng nh\u00e2n vi\u00ean<\/strong><\/p>\n\n\n\n\n\n\n\n\n
KPI<\/td>\nCh\u1ec9 ti\u00eau<\/td>\n% \u0110\u00e1nh gi\u00e1<\/td>\n<\/tr>\n
Doanh s\u1ed1<\/td>\n% so v\u1edbi n\u0103m tr\u01b0\u1edbc<\/td>\n40%<\/td>\n<\/tr>\n
L\u00e3i g\u1ed9p<\/td>\n% so v\u1edbi n\u0103m tr\u01b0\u1edbc<\/td>\n30%<\/td>\n<\/tr>\n
Ph\u00e1t tri\u1ec3n m\u1ea1ng l\u01b0\u1edbi<\/td>\nS\u1ed1 \u0111i\u1ec3m b\u00e1n h\u00e0ng m\u1edbi<\/td>\n15%<\/td>\n<\/tr>\n
Thu ti\u1ec1n c\u1ee7a kh\u00e1ch h\u00e0ng<\/td>\nS\u1ed1 ng\u00e0y ph\u1ea3i thu<\/td>\n10%<\/td>\n<\/tr>\n
H\u00e0nh ch\u00ednh b\u00e1o c\u00e1o<\/td>\n\u0110\u00fang th\u1eddi h\u1ea1n<\/td>\n5%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

– X\u00e2y d\u1ef1ng KPI (Key Performance Indicator \u2013 ch\u1ec9 s\u1ed1 th\u1ef1c hi\u1ec7n ch\u00ednh) cho t\u1eebng nh\u00e2n vi\u00ean d\u1ef1a tr\u00ean c\u00f4ng vi\u1ec7c c\u1ee5 th\u1ec3 c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean \u0111\u00f3. V\u00ed d\u1ee5 v\u1ec1 KPI c\u1ee7a nh\u00e2n vi\u00ean b\u00e1n h\u00e0ng trong c\u00f4ng ty h\u00e0ng ti\u00eau d\u00f9ng nhanh (xem b\u1ea3ng).<\/p>\n

– X\u00e2y d\u1ef1ng c\u01a1 ch\u1ebf l\u01b0\u01a1ng th\u01b0\u1edfng d\u1ef1a tr\u00ean k\u1ebft qu\u1ea3 c\u00f4ng vi\u1ec7c v\u00e0 KPI.<\/p>\n

– Th\u00fac \u0111\u1ea9y nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a c\u00e1 nh\u00e2n v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a DN th\u00f4ng qua c\u00e1c ch\u01b0\u01a1ng tr\u00ecnh ph\u00fac l\u1ee3i, cu\u1ed9c thi trong n\u1ed9i b\u1ed9 c\u00f4ng ty nh\u01b0: ng\u01b0\u1eddi b\u00e1n h\u00e0ng gi\u1ecfi nh\u1ea5t, ng\u01b0\u1eddi \u0111\u1ea1t n\u0103ng su\u1ea5t cao nh\u1ea5t\u2026, t\u1ea1o m\u00f4i tr\u01b0\u1eddng c\u1ea1nh tranh l\u00e0nh m\u1ea1nh v\u00e0 c\u1edfi m\u1edf.<\/p>\n

B\u01b0\u1edbc 4: Theo d\u00f5i, gi\u00e1m s\u00e1t m\u1ee5c ti\u00eau c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean, t\u1eebng ph\u00f2ng ban v\u00e0 to\u00e0n DN<\/strong><\/p>\n

– Th\u1ef1c hi\u1ec7n vi\u1ec7c truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin v\u1ec1 m\u1ee5c ti\u00eau c\u1ee7a DN, c\u1ee7a ph\u00f2ng ban v\u00e0 c\u1ee7a nh\u00e2n vi\u00ean m\u1ed9t c\u00e1ch ch\u1eb7t ch\u1ebd, \u0111\u1ea3m b\u1ea3o vi\u1ec7c th\u00f4ng su\u1ed1t v\u00e0 th\u1ea5u hi\u1ec3u c\u1ee7a t\u1eebng th\u00e0nh vi\u00ean, t\u1eeb c\u1ea5p qu\u1ea3n l\u00fd \u0111\u1ebfn nh\u00e2n vi\u00ean. Th\u1ef1c hi\u1ec7n vi\u1ec7c trao \u0111\u1ed5i c\u1edfi m\u1edf th\u00f4ng tin trong t\u1ed5 ch\u1ee9c.<\/p>\n

– T\u1ed5 ch\u1ee9c c\u00e1c bu\u1ed5i h\u1ecdp h\u00e0ng th\u00e1ng, h\u00e0ng tu\u1ea7n v\u00e0 th\u1eadm ch\u00ed h\u00e0ng ng\u00e0y \u0111\u1ec3 theo d\u00f5i v\u1ec1 vi\u1ec7c ph\u00e2n b\u1ed5 ngu\u1ed3n l\u1ef1c c\u1ee7a DN, ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n l\u00fd c\u1ee7a c\u00e1c ph\u00f2ng ban, ho\u1ea1t \u0111\u1ed9ng l\u00e0m vi\u1ec7c h\u00e0ng ng\u00e0y.<\/p>\n

– X\u00e2y d\u1ef1ng h\u1ec7 th\u1ed1ng b\u00e1o c\u00e1o ng\u00e0y, tu\u1ea7n, th\u00e1ng, qu\u00fd, tr\u00ean c\u01a1 s\u1edf \u0111\u00f3 c\u00f3 quy\u1ebft \u0111\u1ecbnh k\u1ecbp th\u1eddi \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o DN kh\u00f4ng \u0111i ch\u1ec7ch m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh.<\/p>\n

B\u01b0\u1edbc 5: \u0110\u00e1nh gi\u00e1 v\u00e0 \u0111i\u1ec1u ch\u1ec9nh m\u1ee5c ti\u00eau c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean, ph\u00f2ng ban v\u00e0 DN<\/strong><\/p>\n

– D\u00f9ng “ph\u01b0\u01a1ng ph\u00e1p b\u1ea3ng \u0111\u00e1nh gi\u00e1 c\u00e2n b\u1eb1ng” (Balanced Score Card) \u0111\u1ec3 \u0111o l\u01b0\u1eddng, \u0111\u00e1nh gi\u00e1 n\u0103ng l\u1ef1c c\u1ee7a nh\u00e2n vi\u00ean.<\/p>\n

– D\u1ef1a tr\u00ean th\u00f4ng tin ph\u1ea3n h\u1ed3i v\u00e0 k\u1ebft qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng th\u1ef1c t\u1ebf, t\u1ed5 ch\u1ee9c bu\u1ed5i h\u1ecdp \u0111\u00e1nh gi\u00e1 k\u1ebft qu\u1ea3 h\u00e0ng th\u00e1ng, h\u00e0ng qu\u00fd \u0111\u1ed1i v\u1edbi t\u1eebng nh\u00e2n vi\u00ean, ph\u00f2ng ban v\u00e0 DN.<\/p>\n

– Th\u1ef1c hi\u1ec7n \u0111i\u1ec1u ch\u1ec9nh m\u1ee5c ti\u00eau c\u1ee7a DN theo s\u00e1t v\u1edbi di\u1ec5n bi\u1ebfn th\u1ecb tr\u01b0\u1eddng.<\/p>\n

– Cung c\u1ea5p c\u00e1c k\u1ef9 n\u0103ng c\u1ea7n thi\u1ebft, kho\u00e1 \u0111\u00e0o t\u1ea1o \u0111\u1ec3 gi\u00fap nh\u00e2n vi\u00ean ph\u00e1t tri\u1ec3n v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau c\u1ee7a c\u00e1 nh\u00e2n, qua \u0111\u00f3 gi\u00fap DN \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung.<\/p>\n

\"\"\ufe0f<\/span><\/span>\u00a0Kh\u00f3a h\u1ecdc\u00a0K\u1ef8 N\u0102NG QU\u1ea2N L\u00dd THEO M\u1ee4C TI\u00caU\u00a0 c\u1ee7a Vi\u1ec7n MasterSkills c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n tr\u1edf th\u00e0nh nh\u00e0 l\u00e3nh \u0111\u1ea1o hi\u1ec7u qu\u1ea3.<\/p>\n

Tham kh\u1ea3m chi ti\u1ebft h\u01a1n t\u1ea1i : https:\/\/masterskills.org\/Objective-management-skills-training.htm<\/a><\/p>\n

—————— ** —————–
\n👉<\/span><\/span>\u00a0H\u1ecdc vi\u1ec7n Masterskills Vietnam\u00a0👈<\/span><\/span>
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\n\"\"<\/span>\u00a0Tel.(028) 22 194 047
\n\"\"<\/span>\u00a0Email:info@masterskills.org<\/p>\n

www.strategy.vn I Theo \u0110TCK<\/em><\/p>\n

 <\/p>\n","protected":false},"excerpt":{"rendered":"

Ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd theo m\u1ee5c ti\u00eau (Management by Objectives \u2013 MBO) ph\u1ea3n \u00e1nh r\u00f5 n\u00e9t qu\u00e1 tr\u00ecnh ph\u00e1t tri\u1ec3n c\u1ee7a qu\u1ea3n tr\u1ecb DN, t\u1eeb qu\u1ea3n l\u00fd mang t\u00ednh ch\u1ec9 huy theo chi\u1ec1u d\u1ecdc v\u1edbi ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd theo th\u1eddi gian (Management by Time \u2013 MBT) sang qu\u1ea3n l\u00fd m\u1ee5c ti\u00eau mang t\u00ednh k\u1ebft […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[175],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/2326"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=2326"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/2326\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=2326"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=2326"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=2326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}