{"id":25626,"date":"2023-12-07T01:40:33","date_gmt":"2023-12-07T01:40:33","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tai-thiet-ke-qui-trinh-kinh-doanh-business-process-redesign-bpr-la-gi-cac-nguyen-tac-quan-trong.html"},"modified":"2023-12-22T10:45:49","modified_gmt":"2023-12-22T03:45:49","slug":"tai-thiet-ke-qui-trinh-kinh-doanh-business-process-redesign-bpr-la-gi-cac-nguyen-tac-quan-trong","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tai-thiet-ke-qui-trinh-kinh-doanh-business-process-redesign-bpr-la-gi-cac-nguyen-tac-quan-trong.html","title":{"rendered":"T\u00e1i thi\u1ebft k\u1ebf qui tr\u00ecnh kinh doanh (Business Process Redesign – BPR) l\u00e0 g\u00ec? C\u00e1c nguy\u00ean t\u1eafc quan tr\u1ecdng"},"content":{"rendered":"
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H\u00ecnh minh h\u1ecda (Ngu\u1ed3n: innovategov.org)<\/p>\n<\/div>\n<\/div>\n

T\u00e1i thi\u1ebft k\u1ebf qui tr\u00ecnh kinh doanh\u00a0<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

T\u00e1i thi\u1ebft k\u1ebf qui tr\u00ecnh kinh doanh<\/b> trong ti\u1ebfng Anh l\u00e0 Business Process Redesign, <\/b>vi\u1ebft t\u1eaft l\u00e0\u00a0BPR<\/b>.<\/p>\n

T\u00e1i thi\u1ebft k\u1ebf qui tr\u00ecnh kinh doanh l\u00e0 vi\u1ec7c xem x\u00e9t v\u00e0 thi\u1ebft k\u1ebf l\u1ea1i c\u01a1 b\u1ea3n c\u00e1c qui tr\u00ecnh c\u1ee7a t\u1ed5 ch\u1ee9c nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 hi\u1ec7u qu\u1ea3 v\u1ec1 chi ph\u00ed, ch\u1ea5t l\u01b0\u1ee3ng, d\u1ecbch v\u1ee5 v\u00e0 t\u1ed1c \u0111\u1ed9. T\u1ea1o ra gi\u00e1 tr\u1ecb cho kh\u00e1ch h\u00e0ng l\u00e0 nh\u00e2n t\u1ed1 \u0111\u1ecbnh h\u01b0\u1edbng cho vi\u1ec7c t\u00e1i thi\u1ebft k\u1ebf qui tr\u00ecnh, trong \u0111\u00f3 c\u00f4ng ngh\u1ec7 th\u00f4ng tin th\u01b0\u1eddng \u0111\u00f3ng m\u1ed9t vai tr\u00f2 quan tr\u1ecdng.<\/p>\n

T\u00e1i thi\u1ebft k\u1ebf qui tr\u00ecnh kinh doanh h\u1eefu d\u1ee5ng trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p sau: <\/p>\n

– Nhi\u1ec1u m\u00e2u thu\u1eabn trong (m\u1ed9t ph\u1ea7n) t\u1ed5 ch\u1ee9c; <\/p>\n

– T\u1ea7n su\u1ea5t h\u1ecdp h\u00e0nh cao; <\/p>\n

– Qu\u00e1 nhi\u1ec1u c\u00e1c ho\u1ea1t \u0111\u1ed9ng giao ti\u1ebfp phi c\u1ea5u tr\u00fac (nh\u01b0 c\u00e1c b\u1ea3n ghi nh\u1edb, email v\u00e0 th\u00f4ng b\u00e1o).<\/p>\n

C\u00e1c nguy\u00ean t\u1eafc quan tr\u1ecdng<\/font><\/h3>\n

C\u00f3 b\u1ed1n nguy\u00ean t\u1eafc quan tr\u1ecdng \u0111\u1ed1i v\u1edbi b\u1ea5t c\u1ee9 d\u1ef1 \u00e1n t\u00e1i thi\u1ebft k\u1ebf qui tr\u00ecnh kinh doanh: <\/p>\n

1. X\u00e1c \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c tr\u01b0\u1edbc khi t\u00e1i thi\u1ebft k\u1ebf. <\/p>\n

2. T\u00e1i thi\u1ebft k\u1ebf t\u1eebng qu\u00e1 tr\u00ecnh s\u01a1 c\u1ea5p tr\u01b0\u1edbc (t\u1ee9c l\u00e0 t\u1eadp h\u1ee3p nh\u1eefng bi\u1ebfn \u0111\u1ed5i nh\u00e2n t\u1ed1 \u0111\u1ea7u v\u00e0o c\u00f3 trong s\u1ea3n ph\u1ea9m v\u1edbi nh\u1eefng \u0111\u1eb7c t\u00ednh ri\u00eang) r\u1ed3i sau \u0111\u00f3 t\u1ed1i \u01b0u h\u00f3a c\u00e1c qui tr\u00ecnh th\u1ee9 c\u1ea5p (t\u1ee9c l\u00e0 c\u00e1c qui tr\u00ecnh h\u1ed7 tr\u1ee3 vi\u1ec7c th\u1ef1c hi\u1ec7n t\u1ed1t qui tr\u00ecnh s\u01a1 c\u1ea5p). <\/p>\n

3. T\u1ed1i \u01b0u vi\u1ec7c s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 th\u00f4ng tin.<\/p>\n

4. C\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c v\u00e0 c\u00e1c m\u00f4 h\u00ecnh qu\u1ea3n l\u00ed ph\u1ea3i t\u01b0\u01a1ng th\u00edch v\u1edbi qui tr\u00ecnh s\u01a1 c\u1ea5p.<\/p>\n

H\u01a1n n\u1eefa, \u0111\u1ec3 t\u00e1i thi\u1ebft k\u1ebf th\u00e0nh c\u00f4ng c\u1ea7n c\u00f3 m\u1ed9t \u0111i\u1ec1u ki\u1ec7n c\u01a1 b\u1ea3n l\u00e0 ban gi\u00e1m \u0111\u1ed1c v\u00e0 nh\u00e2n vi\u00ean ph\u1ea3i c\u00f9ng tham gia. Th\u01b0\u1eddng th\u00ec quy\u1ebft \u0111\u1ecbnh t\u00e1i thi\u1ebft k\u1ebf \u0111\u00f2i h\u1ecfi ph\u1ea3i l\u00e0m l\u1ea1i t\u1eeb \u0111\u1ea7u. <\/p>\n

\u0110\u1ec3 khuy\u1ebfn kh\u00edch nh\u1eefng c\u00e1ch nh\u00ecn m\u1edbi v\u1ec1 vi\u1ec7c thi\u1ebft k\u1ebf t\u1ed5 ch\u1ee9c, c\u1ea7n ph\u1ea3i coi c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c v\u00e0 c\u00e1c qui tr\u00ecnh nh\u01b0 th\u1ec3 “kh\u00f4ng t\u1ed3n t\u1ea1i”, ho\u1eb7c kh\u00f4ng th\u00edch h\u1ee3p trong vi\u1ec7c t\u00e1i thi\u1ebft k\u1ebf.<\/p>\n

T\u00e1i thi\u1ebft k\u1ebf qui tr\u00ecnh kinh doanh l\u00e0 m\u1ed9t kh\u00e1i ni\u1ec7m kh\u00f3 khi \u0111\u01b0a v\u00e0o th\u1ef1c ti\u1ec5n. Vi\u1ec7c thi\u1ebfu qu\u1ea3n l\u00ed d\u1ef1 \u00e1n th\u00edch h\u1ee3p, h\u1ea1n ch\u1ebf trong h\u1ed7 tr\u1ee3 qu\u1ea3n l\u00ed v\u00e0 “ph\u00f3 th\u00e1c” c\u00e1c d\u1ef1 \u00e1n t\u00e1i thi\u1ebft k\u1ebf cho b\u1ed9 ph\u1eadn c\u00f4ng ngh\u1ec7 th\u00f4ng tin (IT) th\u01b0\u1eddng l\u00e0 “tai h\u1ecda”. <\/p>\n

\u0110\u00e2y c\u0169ng l\u00e0 ba nguy\u00ean nh\u00e2n ch\u00ednh khi\u1ebfn BPR th\u1ea5t b\u1ea1i trong th\u1ef1c t\u1ebf. M\u1ed9t v\u1ea5n \u0111\u1ec1 n\u1eefa c\u1ee7a t\u00e1i thi\u1ebft k\u1ebf qui tr\u00ecnh kinh doanh l\u00e0 m\u1eb7c d\u00f9 c\u00f3 v\u1ebb thi\u00ean v\u1ec1 m\u1eb7t ch\u1ee9c n\u0103ng “ph\u1ea7n c\u1ee9ng” nh\u01b0ng m\u1eb7t “ph\u1ea7n m\u1ec1m” l\u00e0 con ng\u01b0\u1eddi l\u1ea1i kh\u00f3 d\u1ef1 \u0111o\u00e1n (v\u00ed d\u1ee5 nh\u01b0 khi\u1ebfn nh\u00e2n s\u1ef1 l\u00e0m vi\u1ec7c trong m\u1ed9t c\u01a1 c\u1ea5u m\u1edbi v\u1edbi nh\u1eefng qui \u0111\u1ecbnh m\u1edbi). R\u1ea5t nhi\u1ec1u d\u1ef1 \u00e1n t\u00e1i thi\u1ebft k\u1ebf sa l\u1ea7y t\u1eeb kh\u00e2u thi\u1ebft k\u1ebf.<\/p>\n

Vi\u1ec7c t\u00e1i thi\u1ebft k\u1ebf c\u01a1 c\u1ea5u v\u00e0 qui tr\u00ecnh c\u1ee7a t\u1ed5 ch\u1ee9c c\u0169ng nh\u01b0 vi\u1ec7c \u00e1p d\u1ee5ng nh\u1eefng c\u00f4ng ngh\u1ec7 m\u1edbi nh\u01b0 m\u1ed9t ph\u1ea7n c\u1ee7a d\u1ef1 \u00e1n t\u00e1i thi\u1ebft k\u1ebf qui tr\u00ecnh kinh doanh s\u1ebd kh\u00f4ng t\u1ef1 \u0111\u1ed9ng b\u00f9 \u0111\u1eafp t\u1ea5t c\u1ea3 nh\u1eefng sai s\u00f3t trong t\u1ed5 ch\u1ee9c m\u00e0 cung c\u1ea5p m\u1ed9t gi\u1ea3i ph\u00e1p l\u00e2u d\u00e0i v\u00e0 b\u1ec1n v\u1eefng. \u0110\u00f3 l\u00e0 l\u00ed do ch\u00ednh gi\u1ea3i th\u00edch t\u1ea1i sao ng\u01b0\u1eddi lao \u0111\u1ed9ng, ban gi\u00e1m \u0111\u1ed1c v\u00e0 v\u0103n h\u00f3a t\u1ed5 ch\u1ee9c \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 nh\u1eefng “y\u1ebfu t\u1ed1 ch\u1ee7 ch\u1ed1t” c\u1ee7a BPR.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: Nh\u1eefng m\u00f4 h\u00ecnh qu\u1ea3n tr\u1ecb kinh \u0111i\u1ec3n, NXB \u0110\u1ea1i h\u1ecdc Kinh t\u1ebf Qu\u1ed1c d\u00e2n)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n T\u00e1i thi\u1ebft k\u1ebf qui tr\u00ecnh kinh doanh (ti\u1ebfng Anh: Business Process Redesign, vi\u1ebft t\u1eaft: BPR) l\u00e0 vi\u1ec7c xem x\u00e9t v\u00e0 thi\u1ebft k\u1ebf l\u1ea1i c\u01a1 b\u1ea3n c\u00e1c qui tr\u00ecnh c\u1ee7a t\u1ed5 ch\u1ee9c nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 c\u1ea3i thi\u1ec7n \u0111\u00e1ng k\u1ec3 hi\u1ec7u qu\u1ea3 v\u1ec1 chi ph\u00ed, ch\u1ea5t l\u01b0\u1ee3ng, d\u1ecbch v\u1ee5 v\u00e0 t\u1ed1c \u0111\u1ed9.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[414],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/25626"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=25626"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/25626\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=25626"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=25626"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=25626"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}