{"id":27448,"date":"2023-12-07T04:34:13","date_gmt":"2023-12-07T04:34:13","guid":{"rendered":"https:\/\/masterskills.org\/blog\/triet-li-quan-tri-chat-luong-cua-armand-feigenbaum-la-gi.html"},"modified":"2023-12-22T16:49:51","modified_gmt":"2023-12-22T09:49:51","slug":"triet-li-quan-tri-chat-luong-cua-armand-feigenbaum-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/triet-li-quan-tri-chat-luong-cua-armand-feigenbaum-la-gi.html","title":{"rendered":"Tri\u1ebft l\u00ed qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Armand Feigenbaum l\u00e0 g\u00ec?"},"content":{"rendered":"
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H\u00ecnh minh ho\u1ea1 (Ngu\u1ed3n: slideshare)<\/p>\n<\/figcaption><\/figure>\n

Tri\u1ebft l\u00ed qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Armand Feigenbaum<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

Tri\u1ebft l\u00ed qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Armand Feigenbaum <\/b>cho r\u0103\u0300ng ch\u00e2\u0301t lu\u031b\u01a1\u0323ng t\u00f4\u0309ng h\u01a1\u0323p la\u0300 vi\u1eb9\u0302c \u0111a\u0323t \u0111\u00ea\u0301n s\u01b0\u0323 hoa\u0300n ha\u0309o ho\u031bn la\u0300 vi\u1eb9\u0302c ti\u0300m ra l\u00f4\u0303i.\u00a0<\/p>\n

Theo quan \u0111i\u00ea\u0309m cu\u0309a o\u0302ng, ch\u00e2\u0301t lu\u031b\u01a1\u0323ng \u0111u\u031b\u01a1\u0323c xa\u0301c \u0111i\u0323nh b\u01a1\u0309i kha\u0301ch ha\u0300ng, xe\u0301t theo khi\u0301a ca\u0323nh na\u0300y thi\u0300 gi\u00f4\u0301ng v\u01a1\u0301i quan \u0111i\u00ea\u0309m cu\u0309a\u00a0Juran.<\/p>\n

O\u0302ng cu\u0303ng ca\u0309m th\u00e2\u0301y r\u0103\u0300ng tri\u00ea\u0301t l\u00ed<\/span> v\u00ea\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng vu\u031b\u01a1\u0323t ra ngoa\u0300i khu sa\u0309n xu\u00e2\u0301t cu\u0309a nha\u0300 ma\u0301y \u0111\u00ea\u0309 bao g\u00f4\u0300m t\u00e2\u0301t ca\u0309 ca\u0301c hoa\u0323t \u0111\u1ecd\u0302ng cu\u0309a co\u0302ng ty. \u0110i\u00ea\u0300u na\u0300y gi\u00f4\u0301ng v\u01a1\u0301i quan \u0111i\u00ea\u0309m cu\u0309a\u00a0Crosby\u00a0v\u00ea\u0300 m\u1ecd\u0302t pha\u0323m vi r\u1ecd\u0302ng ho\u031bn cu\u0309a\u00a0qua\u0309n l\u00ed ch\u00e2\u0301t lu\u031b\u01a1\u0323ng toa\u0300n di\u1eb9\u0302n.<\/p>\n

N\u1ed9i dung<\/font><\/h3>\n

Theo o\u0302ng, ca\u0301c nha\u0300 qua\u0309n l\u00ed<\/span> pha\u0309i co\u0301 s\u01b0\u0323 hi\u00ea\u0309u bi\u00ea\u0301t v\u00ea\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng la\u0300 gi\u0300 va\u0300 l\u01a1\u0323i i\u0301ch ma\u0300 co\u0302ng ty thu la\u0323i \u0111u\u031b\u01a1\u0323c la\u0300 nhu\u031b th\u00ea\u0301 na\u0300o. La\u0300 nh\u01b0\u0303ng ngu\u031b\u01a1\u0300i la\u0303nh \u0111a\u0323o, ca\u0301c nha\u0300 qua\u0309n l\u00ed<\/span> pha\u0309i th\u00ea\u0309 hi\u1eb9\u0302n \u0111u\u031b\u01a1\u0323c r\u0103\u0300ng ch\u00e2\u0301t lu\u031b\u01a1\u0323ng la\u0300 co\u0302ng vi\u1eb9\u0302c cu\u0309a mo\u0323i ngu\u031b\u01a1\u0300i.\u00a0<\/p>\n

Feigenbaum tin tu\u031b\u01a1\u0309ng r\u0103\u0300ng co\u0302ng vi\u1eb9\u0302c cu\u0309a ki\u00ea\u0309m tra vie\u0302n v\u00ea\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng na\u0300y ne\u0302n hoa\u0323t \u0111\u1ecd\u0302ng nhu\u031b ca\u0301c nha\u0300 tu\u031b v\u00e2\u0301n be\u0302n ngoa\u0300i \u0111\u00ea\u0309 h\u00f4\u0303 tr\u01a1\u0323 cho ca\u0301c phu\u031bo\u031bng pha\u0301p va\u0300 k\u0129<\/span> thu\u1ea1\u0302t m\u01a1\u0301i. Tro\u0323ng ta\u0302m cu\u0309a t\u00f4\u0309 ch\u01b0\u0301c ne\u0302n nh\u00e2\u0301n ma\u0323nh va\u0300o ca\u0309i ti\u00ea\u0301n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng theo ye\u0302u c\u00e2\u0300u cu\u0309a kha\u0301ch ha\u0300ng.\u00a0<\/p>\n

Ca\u0301c ca\u0309i ti\u00ea\u0301n na\u0300y chu\u0309 y\u00ea\u0301u \u0111a\u0323t \u0111u\u031b\u01a1\u0323c tho\u0302ng qua ca\u0301c bi\u1eb9\u0302n pha\u0301p th\u00f4\u0301ng ke\u0302, tho\u0302ng qua qua\u0309n l\u00ed<\/span> qui<\/span> tri\u0300nh b\u0103\u0301t \u0111\u00e2\u0300u b\u0103\u0300ng vi\u1eb9\u0302c thi\u00ea\u0301t k\u00ea\u0301 sa\u0309n ph\u00e2\u0309m, tho\u0302ng qua vi\u1eb9\u0302c hi\u0300nh tha\u0300nh va\u0300 cung c\u00e2\u0301p ca\u0301c di\u0323ch vu\u0323 chuye\u0302n nga\u0300nh. T\u01b0\u0323 \u0111\u1ecd\u0302ng ho\u0301a ne\u0302n \u0111u\u031b\u01a1\u0323c s\u01b0\u0309 du\u0323ng \u0111\u00ea\u0309 ca\u0309i ti\u00ea\u0301n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng chi\u0309 sau khi t\u00e2\u0301t ca\u0309 ca\u0301c phu\u031bo\u031bng pha\u0301p \u0111u\u031b\u01a1\u0323c s\u01b0\u0309 du\u0323ng.<\/p>\n

Y\u0301 tu\u031b\u01a1\u0309ng cu\u0309a Feigenbaum bao ha\u0300m ca\u0301c y\u00ea\u0301u t\u00f4\u0301 cu\u0309a ca\u0301c y\u0301 tu\u031b\u01a1\u0309ng \u0111a\u0303 \u0111u\u031b\u01a1\u0323c ne\u0302u cu\u0309a\u00a0Deming,\u00a0Juran va\u0300 Crosby. O\u0302ng \u0111a\u0303 ta\u0301n \u0111\u00f4\u0300ng ca\u0301ch xa\u0302y d\u01b0\u0323ng m\u1ecd\u0302t h\u1eb9\u0302 th\u00f4\u0301ng toa\u0300n di\u1eb9\u0302n qua\u0309n l\u00ed<\/span> toa\u0300n b\u1ecd\u0302 chu\u00f4\u0303i gia\u0301 tri\u0323 n\u00f4\u0301i k\u00ea\u0301t ngu\u031b\u01a1\u0300i cung c\u00e2\u0301p va\u0300 kha\u0301ch ha\u0300ng.<\/p>\n

Ho\u031bn t\u00e2\u0301t ca\u0309 l\u00ed<\/span> thuy\u00ea\u0301t kha\u0301c, Feigenbaum a\u0301p du\u0323ng m\u1ecd\u0302t ca\u0301ch ti\u00ea\u0301p c\u1ea1\u0302n \u0111\u00f4\u0301i v\u01a1\u0301i ch\u00e2\u0301t lu\u031b\u01a1\u0323ng d\u01b0\u0323a tre\u0302n co\u031b s\u01a1\u0309 ngu\u031b\u01a1\u0300i tie\u0302u du\u0300ng “n\u00ea\u0301u anh mu\u00f4\u0301n th\u00e2\u0301y \u0111u\u031b\u01a1\u0323c ch\u00e2\u0301t lu\u031b\u01a1\u0323ng ha\u0300ng ho\u0301a cu\u0309a anh ha\u0303y \u0111i ra ngoa\u0300i va\u0300 ho\u0309i ngu\u031b\u01a1\u0300i tie\u0302u du\u0300ng”.\u00a0<\/p>\n

O\u0302ng ta \u0111a\u0303 pha\u0301t tri\u00ea\u0309n m\u1ecd\u0302t s\u00f4\u0301 phu\u031bo\u031bng pha\u0301p kinh t\u00ea\u0301 lu\u031b\u01a1\u0323ng \u0111\u00ea\u0309 ca\u0309i ti\u00ea\u0301n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng sa\u0309n ph\u00e2\u0309m va\u0300 l\u01b0\u0323a cho\u0323n ca\u0301c phu\u031bo\u031bng pha\u0301p na\u0300y cho ca\u0301c ca\u0301ch ti\u00ea\u0301p c\u1ea1\u0302n t\u01b0\u0323 \u0111\u1ecd\u0302ng ho\u0301a co\u0301 ti\u0301nh truy\u00ea\u0300n th\u00f4\u0301ng ho\u031bn \u0111\u00ea\u0309 ca\u0309i ti\u00ea\u0301n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng.\u00a0<\/p>\n

Tuy nhie\u0302n, m\u1ecd\u0302t \u0111i\u00ea\u0300u r\u00e2\u0301t co\u0301 y\u0301 nghi\u0303a r\u0103\u0300ng m\u1ecd\u0302t s\u00f4\u0301 phu\u031bo\u031bng pha\u0301p cu\u0309a o\u0302ng ta la\u0300 nh\u0103\u0300m va\u0300o vi\u1eb9\u0302c xa\u0301c \u0111i\u0323nh nhu c\u00e2\u0300u kha\u0301ch ha\u0300ng. Ca\u0309i ti\u00ea\u0301n sa\u0309n ph\u00e2\u0309m \u0111u\u031b\u01a1\u0323c d\u01b0\u0323a tre\u0302n kinh nghi\u1eb9\u0302m \u0111a\u0303 ti\u0301ch lu\u0303y \u0111u\u031b\u01a1\u0323c tho\u0302ng qua vi\u1eb9\u0302c s\u01b0\u0309 du\u0323ng sa\u0309n ph\u00e2\u0309m trong m\u1ecd\u0302t nga\u0300nh.\u00a0<\/p>\n

Kho\u0302ng gi\u00f4\u0301ng v\u01a1\u0301i Deming, ngu\u031b\u01a1\u0300i kho\u0302ng gia\u0300nh nhi\u00ea\u0300u tro\u0323ng ta\u0302m va\u0300o vi\u1eb9\u0302c qua\u0309n tri\u0323 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng cu\u0309a ngu\u031b\u01a1\u0300i cung c\u00e2\u0301p. M\u1ecd\u0302t khi ngu\u031b\u01a1\u0300i cung c\u00e2\u0301p ca\u0309i ti\u00ea\u0301n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng cu\u0309a no\u0301 thi\u0300 se\u0303 khuy\u00ea\u0301n khi\u0301ch ngu\u031b\u01a1\u0300i kha\u0301c \u0111a\u0301p \u01b0\u0301ng ca\u0301c tie\u0302u chu\u00e2\u0309n m\u01a1\u0301i.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, Trung t\u00e2m \u0110\u00e0o t\u1ea1o t\u1eeb xa, \u0110\u1ea1i h\u1ecdc Kinh t\u1ebf Qu\u1ed1c d\u00e2n)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Tri\u1ebft l\u00ed qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Armand Feigenbaum cho r\u1eb1ng ch\u1ea5t l\u01b0\u1ee3ng t\u1ed5ng h\u1ee3p l\u00e0 vi\u1ec7c \u0111\u1ea1t \u0111\u1ebfn s\u1ef1 ho\u00e0n h\u1ea3o h\u01a1n l\u00e0 vi\u1ec7c t\u00ecm ra l\u1ed7i.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/27448"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=27448"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/27448\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=27448"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=27448"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=27448"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}