{"id":27451,"date":"2023-12-07T04:34:16","date_gmt":"2023-12-07T04:34:16","guid":{"rendered":"https:\/\/masterskills.org\/blog\/triet-li-quan-tri-chat-luong-cua-philip-crosby-la-gi-chuong-trinh-14-diem.html"},"modified":"2023-12-22T15:12:53","modified_gmt":"2023-12-22T08:12:53","slug":"triet-li-quan-tri-chat-luong-cua-philip-crosby-la-gi-chuong-trinh-14-diem","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/triet-li-quan-tri-chat-luong-cua-philip-crosby-la-gi-chuong-trinh-14-diem.html","title":{"rendered":"Tri\u1ebft l\u00ed qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Philip Crosby l\u00e0 g\u00ec? Ch\u01b0\u01a1ng tr\u00ecnh 14 \u0111i\u1ec3m"},"content":{"rendered":"
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H\u00ecnh minh ho\u1ea1 (Ngu\u1ed3n: yumpu)<\/p>\n<\/figcaption><\/figure>\n

Tri\u1ebft l\u00ed qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Philip Crosby\u00a0<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

Tri\u1ebft l\u00ed qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Philip Crosby <\/b>cho r\u1eb1ng “kho\u0302ng sai l\u00f4\u0303i”, “ch\u00e2\u0301t lu\u031b\u01a1\u0323ng la\u0300 cho kho\u0302ng”, ca\u0301i t\u00f4\u0301n ke\u0301m nh\u00e2\u0301t chi\u0301nh la\u0300 ca\u0301i thi\u00ea\u0301u ch\u00e2\u0301t lu\u031b\u01a1\u0323ng, nghi\u0303a la\u0300 kho\u0302ng la\u0300m \u0111u\u0301ng mo\u0323i vi\u1eb9\u0302c ngay t\u01b0\u0300 \u0111\u00e2\u0300u.<\/p>\n

Ch\u01b0\u01a1ng tr\u00ecnh 14 \u0111i\u1ec3m (Crosby’s 14 Steps to Quality Improvement)<\/font><\/h3>\n

4 n\u1ecd\u0302i dung xa\u0301c th\u01b0\u0323c cu\u0309a qua\u0309n tri\u0323 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng: ch\u00e2\u0301t lu\u031b\u01a1\u0323ng la\u0300 s\u01b0\u0323 phu\u0300 h\u01a1\u0323p v\u01a1\u0301i ca\u0301c ye\u0302u c\u00e2\u0300u, ch\u00e2\u0301t lu\u031b\u01a1\u0323ng la\u0300 s\u01b0\u0323 pho\u0300ng ng\u01b0\u0300a, tie\u0302u chu\u00e2\u0309n th\u01b0\u0323c hi\u1eb9\u0302n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng la\u0300 l\u00f4\u0303i zero, \u0111\u00ea\u0309 ca\u0309i ti\u00ea\u0301n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng c\u00e2\u0300n th\u01b0\u0323c hi\u1eb9\u0302n chu\u031bo\u031bng tri\u0300nh 14 \u0111i\u00ea\u0309m:<\/p>\n

1. La\u0300m ro\u0303 quy\u00ea\u0301t ta\u0302m cu\u0309a la\u0303nh \u0111a\u0323o \u0111\u00f4\u0301i v\u01a1\u0301i qua\u0309n tri\u0323 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng (Management Commitment)<\/p>\n

2. Thi\u00ea\u0301t l\u1ea1\u0302p ca\u0301c t\u00f4\u0309 ca\u0309i ti\u00ea\u0301n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng co\u0301 \u0111a\u0323i di\u1eb9\u0302n cu\u0309a m\u00f4\u0303i pho\u0300ng ban tham gia (Quality Improvement Team)<\/p>\n

3. Xa\u0301c \u0111i\u0323nh xem nh\u01b0\u0303ng sai ho\u0309ng, khuy\u00ea\u0301t t\u1ea1\u0302t ch\u00e2\u0301t lu\u031b\u01a1\u0323ng hi\u1eb9\u0302n co\u0301 va\u0300 ti\u00ea\u0300m ta\u0300ng n\u0103\u0300m \u01a1\u0309 \u0111a\u0302u (Quality Measurement)<\/p>\n

4. \u0110o ca\u0301c chi phi\u0301 cho ch\u00e2\u0301t lu\u031b\u01a1\u0323ng va\u0300 s\u01b0\u0309 du\u0323ng vi\u1eb9\u0302c la\u0300m na\u0300y nhu\u031b m\u1ecd\u0302t co\u0302ng cu\u0323 qua\u0309n l\u00ed<\/span> (Cost of Quality Evaluation)<\/p>\n

5. Na\u0302ng cao y\u0301 th\u01b0\u0301c v\u00ea\u0300 tra\u0301ch nhi\u1eb9\u0302m va\u0300 m\u00f4\u0301i quan ta\u0302m ca\u0301 nha\u0302n cu\u0309a mo\u0323i nha\u0302n vie\u0302n (Quality Awareness)<\/p>\n

6. Ha\u0300nh \u0111\u1ecd\u0302ng gia\u0309i quy\u00ea\u0301t nh\u01b0\u0303ng sai ho\u0309ng, khuy\u00ea\u0301t t\u1ea1\u0302t pha\u0301t hi\u1eb9\u0302n \u01a1\u0309 ca\u0301c bu\u031b\u01a1\u0301c tre\u0302n (Corrective Action)<\/p>\n

7. L\u1ea1\u0302p ban phu\u0323 tra\u0301ch chu\u031bo\u031bng tri\u0300nh kho\u0302ng co\u0301 sai ho\u0309ng (Establish an Ad Hoc\u00a0Committee for the Zero Defects\u00a0Program)<\/p>\n

8. \u0110a\u0300o ta\u0323o ca\u0301c ki\u00ea\u0309m soa\u0301t vie\u0302n \u0111\u00ea\u0309 ho\u0323 th\u01b0\u0323c hi\u1eb9\u0302n ti\u0301ch c\u01b0\u0323c ph\u00e2\u0300n tra\u0301ch nhi\u1eb9\u0302m cu\u0309a mi\u0300nh trong chu\u031bo\u031bng tri\u0300nh ca\u0309i ti\u00ea\u0301n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng (Supervisor Training)<\/p>\n

9. T\u00f4\u0309 ch\u01b0\u0301c nga\u0300y “kho\u0302ng co\u0301 sai ho\u0309ng” \u0111\u00ea\u0309 mo\u0323i tha\u0300nh vie\u0302n th\u00e2\u0301y ro\u0303 la\u0300 \u0111a\u0303 co\u0301 s\u01b0\u0323 thay \u0111\u00f4\u0309i (Zero Defects Day)<\/p>\n

10. Khuy\u00ea\u0301n khi\u0301ch ca\u0301c ca\u0301 nha\u0302n \u0111\u00ea\u0300 ra mu\u0323c tie\u0302u ca\u0309i ti\u00ea\u0301n cho ba\u0309n than mi\u0300nh va\u0300 cho nho\u0301m cu\u0309a mi\u0300nh (Goal Setting)<\/p>\n

11. Khuy\u00ea\u0301n khi\u0301ch ca\u0301c nha\u0302n vie\u0302n tho\u0302ng ba\u0301o cho la\u0303nh \u0111a\u0323o qua\u0309n l\u00ed<\/span> bi\u00ea\u0301t nh\u01b0\u0303ng tr\u01a1\u0309 nga\u0323i ho\u0323 g\u1ea1\u0306p pha\u0309i khi ph\u00e2\u0301n \u0111\u00e2\u0301u \u0111a\u0323t mu\u0323c tie\u0302u ca\u0309i ti\u00ea\u0301n cu\u0309a ho\u0323 (Error Cause Removal)<\/p>\n

12. Co\u0302ng nh\u1ea1\u0302n va\u0300 hoan nghe\u0302nh nh\u01b0\u0303ng ai tham gia (Recognition)<\/p>\n

13. T\u00f4\u0309 ch\u01b0\u0301c ca\u0301c hoa\u0323t \u0111\u1ecd\u0302ng ch\u00e2\u0301t lu\u031b\u01a1\u0323ng (Quality Councils)<\/p>\n

14. L\u1ea1\u0302p la\u0323i t\u00e2\u0301t ca\u0309 ca\u0301c bu\u031b\u01a1\u0301c tre\u0302n \u0111\u00ea\u0309 nh\u00e2\u0301n ma\u0323nh chu\u031bo\u031bng tri\u0300nh ca\u0309i ti\u00ea\u0301n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng kho\u0302ng bao gi\u01a1\u0300 ch\u00e2\u0301m d\u01b0\u0301t (Do It Over Again).<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, Trung t\u00e2m \u0110\u00e0o t\u1ea1o t\u1eeb xa, \u0110\u1ea1i h\u1ecdc Kinh t\u1ebf Qu\u1ed1c d\u00e2n. Goleansixsigma)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Tri\u1ebft l\u00ed qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Philip Crosby cho r\u1eb1ng “kh\u00f4ng sai l\u1ed7i”, “ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 cho kh\u00f4ng”, c\u00e1i t\u1ed1n k\u00e9m nh\u1ea5t ch\u00ednh l\u00e0 c\u00e1i thi\u1ebfu ch\u1ea5t l\u01b0\u1ee3ng, ngh\u0129a l\u00e0 kh\u00f4ng l\u00e0m \u0111\u00fang m\u1ecdi vi\u1ec7c ngay t\u1eeb \u0111\u1ea7u.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/27451"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=27451"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/27451\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=27451"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=27451"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=27451"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}