{"id":27457,"date":"2023-12-07T04:34:28","date_gmt":"2023-12-07T04:34:28","guid":{"rendered":"https:\/\/masterskills.org\/blog\/thuyet-tam-luan-chat-luong-cua-juran-jurans-quality-trilogy-la-gi.html"},"modified":"2023-12-22T15:13:03","modified_gmt":"2023-12-22T08:13:03","slug":"thuyet-tam-luan-chat-luong-cua-juran-jurans-quality-trilogy-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/thuyet-tam-luan-chat-luong-cua-juran-jurans-quality-trilogy-la-gi.html","title":{"rendered":"Thuy\u1ebft tam lu\u1eadn ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Juran (Juran’s Quality Trilogy) l\u00e0 g\u00ec?"},"content":{"rendered":"
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H\u00ecnh minh ho\u1ea1 (Ngu\u1ed3n: shsu)<\/p>\n<\/figcaption><\/figure>\n

Thuy\u1ebft tam lu\u1eadn ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Juran<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

Thuy\u1ebft tam lu\u1eadn ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Juran<\/b> trong ti\u1ebfng Anh \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 Juran’s Quality Trilogy.<\/b><\/p>\n

Thuy\u1ebft tam lu\u1eadn ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Juran<\/b> cho r\u1eb1ng qua\u0309n tri\u0323 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng lie\u0302n quan t\u01a1\u0301i 3 qui tri\u0300nh co\u031b ba\u0309n la\u0300 k\u00ea\u0301 hoa\u0323ch ch\u00e2\u0301t lu\u031b\u01a1\u0323ng, qua\u0309n l\u00ed ch\u00e2\u0301t lu\u031b\u01a1\u0323ng va\u0300 ca\u0309i ti\u00ea\u0301n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng.<\/p>\n

N\u1ed9i dung<\/font><\/h3>\n

– K\u00ea\u0301 hoa\u0323ch ho\u0301a ch\u00e2\u0301t lu\u031b\u01a1\u0323ng (Quality Planning):<\/b> theo Juran, tru\u031b\u01a1\u0301c h\u00ea\u0301t la\u0300 pha\u0309i nh\u1ea1\u0302n da\u0323ng kha\u0301ch ha\u0300ng, kha\u0301ch ha\u0300ng la\u0300 b\u00e2\u0301t k\u00ec m\u1ecd\u0302t ngu\u031b\u01a1\u0300i na\u0300o ta\u0301c \u0111\u1ecd\u0302ng le\u0302n qui tri\u0300nh. Kha\u0301ch ha\u0300ng bao g\u00f4\u0300m ca\u0309 kha\u0301ch ha\u0300ng be\u0302n trong va\u0300 kha\u0301ch ha\u0300ng be\u0302n ngoa\u0300i.\u00a0<\/p>\n

Sau khi xa\u0301c \u0111i\u0323nh \u0111u\u031b\u01a1\u0323c nhu c\u00e2\u0300u kha\u0301ch ha\u0300ng, \u0111i\u00ea\u0300u c\u00e2\u0300n thi\u00ea\u0301t la\u0300 pha\u0309i ta\u0323o ra \u0111u\u031b\u01a1\u0323c ha\u0300ng ho\u0301a va\u0300 di\u0323ch vu\u0323 \u0111\u00ea\u0309 \u0111a\u0301p \u01b0\u0301ng ca\u0301c nhu c\u00e2\u0300u \u0111o\u0301 va\u0300 hi\u0300nh tha\u0300nh ne\u0302n ca\u0301c mu\u0323c tie\u0302u ch\u00e2\u0301t lu\u031b\u01a1\u0323ng v\u01a1\u0301i chi phi\u0301 co\u0301 th\u00ea\u0309 th\u00e2\u0301p nh\u00e2\u0301t.\u00a0<\/p>\n

Ti\u00ea\u0301p \u0111\u00ea\u0301n la\u0300 thi\u00ea\u0301t k\u00ea\u0301 qui<\/span> tri\u0300nh. Thi\u00ea\u0301t k\u00ea\u0301 pha\u0309i ch\u01b0\u0301ng minh \u0111u\u031b\u01a1\u0323c kha\u0309 na\u0306ng sa\u0309n xu\u00e2\u0301t ra sa\u0309n ph\u00e2\u0309m trong ca\u0301c \u0111i\u00ea\u0300u ki\u1eb9\u0302n hoa\u0323t \u0111\u1ecd\u0302ng v\u00e2\u0303n cu\u0323 th\u00ea\u0309. Cu\u00f4\u0301i cu\u0300ng, qui<\/span> tri\u0300nh \u0111u\u031b\u01a1\u0323c chuy\u00ea\u0309n cho ngu\u031b\u01a1\u0300i v\u1ea1\u0302n ha\u0300nh b\u0103\u0300ng ca\u0301ch ke\u0301o ho\u0323 tham gia va\u0300o vi\u1eb9\u0302c l\u1ea1\u0302p k\u00ea\u0301 hoa\u0323ch va\u0300 \u0111a\u0300o ta\u0323o ho\u0323 \u0111\u00e2\u0300y \u0111u\u0309.<\/p>\n

– Qua\u0309n l\u00ed<\/span> ch\u00e2\u0301t lu\u031b\u01a1\u0323ng (Quality Control):\u00a0<\/b>qua\u0309n l\u00ed ch\u00e2\u0301t lu\u031b\u01a1\u0323ng \u0111u\u031b\u01a1\u0323c nh\u0103\u0300m va\u0300o ca\u0301c y\u00ea\u0301u t\u00f4\u0301 co\u031b ba\u0309n c\u00e2\u0300n \u0111u\u031b\u01a1\u0323c qua\u0309n l\u00ed. Ca\u0301c y\u00ea\u0301u t\u00f4\u0301 na\u0300y c\u00e2\u0300n pha\u0309i \u0111u\u031b\u01a1\u0323c nh\u1ea1\u0302n ra. Ca\u0301c bi\u1eb9\u0302n pha\u0301p va\u0300 phu\u031bo\u031bng pha\u0301p \u0111o\u0301 c\u00e2\u0300n pha\u0309i \u0111u\u031b\u01a1\u0323c xa\u0301c \u0111i\u0323nh.\u00a0<\/p>\n

Ca\u0301c tie\u0302u chu\u00e2\u0309n th\u01b0\u0323c hi\u1eb9\u0302n c\u00e2\u0300n pha\u0309i \u0111u\u031b\u01a1\u0323c thi\u00ea\u0301t l\u1ea1\u0302p, khi th\u01b0\u0323c hi\u1eb9\u0302n th\u01b0\u0323c t\u00ea\u0301 \u0111o va\u0300 \u0111u\u031b\u01a1\u0323c so sa\u0301nh v\u01a1\u0301i ca\u0301c tie\u0302u chu\u00e2\u0309n, thi\u0300 s\u01b0\u0323 kha\u0301c bi\u1eb9\u0302t c\u00e2\u0300n \u0111u\u031b\u01a1\u0323c xem xe\u0301t. Juran \u0111a\u0303 u\u0309ng h\u1ecd\u0302 vi\u1eb9\u0302c qua\u0309n l\u00ed<\/span> ch\u00e2\u0301t lu\u031b\u01a1\u0323ng pha\u0309i \u0111u\u031b\u01a1\u0323c giao cho c\u00e2\u0301p th\u00e2\u0301p nh\u00e2\u0301t va\u0300 n\u00ea\u0301u co\u0301 the\u0309, no\u0301 co\u0301 th\u00ea\u0309 cho nh\u01b0\u0303ng ngu\u031b\u01a1\u0300i co\u0302ng nha\u0302n chi\u0323u tra\u0301ch nhi\u1eb9\u0302m th\u01b0\u0323c thi nhi\u1eb9\u0302m vu\u0323.\u00a0<\/p>\n

\u0110i\u00ea\u0300u na\u0300y co\u0301 nghi\u0303a la\u0300 ne\u0302n co\u0301 s\u01b0\u0323 \u0111a\u0300o ta\u0323o r\u1ecd\u0302ng ra\u0303i trong vi\u1eb9\u0302c thu th\u1ea1\u0302p s\u00f4\u0301 li\u1eb9\u0302u va\u0300 ca\u0301c k\u0129<\/span> na\u0306ng gia\u0309i quy<\/span>\u00ea\u0301t v\u00e2\u0301n \u0111\u00ea\u0300.<\/p>\n

– Ca\u0309i ti\u00ea\u0301n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng (Quality Improvement): <\/b>\u0111u\u031b\u01a1\u0323c th\u01b0\u0323c hi\u1eb9\u0302n ti\u00ea\u0301p theo b\u0103\u0300ng ca\u0301ch ch\u01b0\u0301ng minh s\u01b0\u0323 c\u00e2\u0300n thi\u00ea\u0301t pha\u0309i ca\u0309i ti\u00ea\u0301n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng va\u0300 thi\u00ea\u0301t l\u1ea1\u0302p ca\u0301c d\u01b0\u0323 a\u0301n ca\u0309i ti\u00ea\u0301n cu\u0323 th\u00ea\u0309.\u00a0<\/p>\n

Ca\u0301c nho\u0301m ch\u00e2\u0301t lu\u031b\u01a1\u0323ng cu\u0323 th\u00ea\u0309 c\u00e2\u0300n pha\u0309i \u0111u\u031b\u01a1\u0323c tha\u0300nh l\u1ea1\u0302p \u0111\u00ea\u0309 hu\u031b\u01a1\u0301ng d\u00e2\u0303n d\u01b0\u0323 a\u0301n pha\u0301t hi\u1eb9\u0302n ra nguye\u0302n nha\u0302n, \u0111u\u031ba ra gia\u0309i pha\u0301p kh\u0103\u0301c phu\u0323c trong \u0111i\u00ea\u0300u ki\u1eb9\u0302n hoa\u0323t \u0111\u1ecd\u0302ng cu\u0323 th\u00ea\u0309. Cu\u00f4\u0301i cu\u0300ng la\u0300 co\u031b ch\u00ea\u0301 qua\u0309n l\u00ed<\/span> qui<\/span> tri\u0300nh m\u01a1\u0301i, duy tri\u0300 va\u0300 pha\u0301t tri\u00ea\u0309n tha\u0300nh qua\u0309.<\/p>\n

M\u00f4\u0301i quan h\u1eb9\u0302 gi\u01b0\u0303a 3 qui<\/span> tri\u0300nh \u0111u\u031b\u01a1\u0323c chi\u0309 ra trong Thuy\u00ea\u0301t tam lu\u1ea1\u0302n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng.<\/b><\/p>\n

1993: Juran \u0111a\u0303 \u0111u\u031ba ra kha\u0301i ni\u1eb9\u0302m “chi phi\u0301 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng” \u2013 chi phi\u0301 phu\u0300 h\u01a1\u0323p (chi phi\u0301 \u0111a\u0301nh gia\u0301 va\u0300 chi phi\u0301 pho\u0300ng ng\u01b0\u0300a) ta\u0306ng le\u0302n thi\u0300 t\u1ec9<\/span> l\u1eb9\u0302 l\u00f4\u0303i se\u0303 gia\u0309m xu\u00f4\u0301ng va\u0300 chi phi\u0301 sai ho\u0309ng cu\u0303ng gia\u0309m xu\u00f4\u0301ng.\u00a0<\/p>\n

La\u0300 ngu\u031b\u01a1\u0300i co\u0301 kha\u0309 na\u0306ng hi\u00ea\u0309u \u0111u\u031b\u01a1\u0323c ta\u0301c \u0111\u1ecd\u0302ng cu\u0309a ca\u0301c chi\u0301nh sa\u0301ch khi ti\u0301nh toa\u0301n b\u0103\u0300ng \u0111\u00f4\u0300ng USD, s\u01b0\u0323 \u0111a\u0301nh \u0111\u00f4\u0309i d\u00e2\u0303n t\u01a1\u0301i m\u01b0\u0301c \u0111\u1ecd\u0302 phu\u0300 h\u01a1\u0323p cao t\u01b0\u0300 50% – 80% trong t\u00f4\u0309ng s\u00f4\u0301 chi phi\u0301 cu\u0303ng no\u0301i le\u0302n r\u0103\u0300ng ca\u0301c co\u0302ng ty hoa\u0323t \u0111\u1ecd\u0302ng nhu\u031b v\u1ea1\u0302y la\u0300 kho\u0302ng t\u00f4\u0301t. Pha\u0301t hi\u1eb9\u0302n na\u0300y cu\u0303ng no\u0301i le\u0302n r\u0103\u0300ng l\u00f4\u0303i zero kho\u0302ng pha\u0309i la\u0300 m\u1ecd\u0302t mu\u0323c tie\u0302u th\u01b0\u0323c t\u00ea\u0301.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5, Trung t\u00e2m \u0110\u00e0o t\u1ea1o t\u1eeb xa, \u0110\u1ea1i h\u1ecdc Kinh t\u1ebf Qu\u1ed1c d\u00e2n)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Thuy\u1ebft tam lu\u1eadn ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a Juran (ti\u1ebfng Anh: Juran’s Quality Trilogy) cho r\u1eb1ng qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng li\u00ean quan t\u1edbi 3 qui tr\u00ecnh c\u01a1 b\u1ea3n l\u00e0 k\u1ebf ho\u1ea1ch ch\u1ea5t l\u01b0\u1ee3ng, qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/27457"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=27457"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/27457\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=27457"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=27457"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=27457"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}