{"id":27619,"date":"2023-12-07T04:39:29","date_gmt":"2023-12-07T04:39:29","guid":{"rendered":"https:\/\/masterskills.org\/blog\/hanh-vi-cong-dan-to-chuc-organizational-citizenship-behavior-ocb-la-gi.html"},"modified":"2023-12-07T04:39:29","modified_gmt":"2023-12-07T04:39:29","slug":"hanh-vi-cong-dan-to-chuc-organizational-citizenship-behavior-ocb-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/hanh-vi-cong-dan-to-chuc-organizational-citizenship-behavior-ocb-la-gi.html","title":{"rendered":"H\u00e0nh vi c\u00f4ng d\u00e2n t\u1ed5 ch\u1ee9c (Organizational Citizenship Behavior – OCB) l\u00e0 g\u00ec?"},"content":{"rendered":"
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\"H\u00e0nh<\/div>
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H\u00ecnh minh h\u1ecda (Ngu\u1ed3n: Seta Wicaksana)<\/p>\n<\/figcaption><\/figure>\n

H\u00e0nh vi c\u00f4ng d\u00e2n t\u1ed5 ch\u1ee9c<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

H\u00e0nh vi c\u00f4ng d\u00e2n t\u1ed5 ch\u1ee9c <\/b>trong ti\u1ebfng Anh g\u1ecdi l\u00e0: Organizational Citizenship Behavior – OCB.<\/b><\/p>\n

H\u00e0nh vi c\u00f4ng d\u00e2n t\u1ed5 ch\u1ee9c OCB<\/b> l\u00e0 h\u00e0nh vi mang t\u00ednh c\u00e1 nh\u00e2n, t\u1ef1 nguy\u1ec7n, kh\u00f4ng tr\u1ef1c ti\u1ebfp ho\u1eb7c r\u00f5 r\u00e0ng \u0111\u01b0\u1ee3c c\u00f4ng nh\u1eadn b\u1edfi h\u1ec7 th\u1ed1ng khen th\u01b0\u1edfng c\u1ee7a t\u1ed5 ch\u1ee9c nh\u01b0ng \u0111i\u1ec1u n\u00e0y l\u1ea1i th\u00fac \u0111\u1ea9y ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 c\u1ee7a t\u1ed5 ch\u1ee9c. C\u00e1c \u0111\u1eb7c \u0111i\u1ec3m n\u00e0y bao g\u1ed3m: h\u1ee3p t\u00e1c, h\u1eefu \u00edch v\u00e0 thi\u1ec7n ch\u00ed.<\/p>\n

H\u00e0nh vi c\u00f4ng d\u00e2n trong t\u1ed5 ch\u1ee9c \u0111\u01b0\u1ee3c Dennis Organ v\u00e0 c\u00e1c c\u1ed9ng s\u1ef1 (Smith, Organ, & Near, 1983) \u0111\u1ecbnh ngh\u0129a th\u00e0nh \u201ch\u00e0nh vi c\u00f4ng d\u00e2n trong t\u1ed5 ch\u1ee9c (Organizational commitment behavior – OCB)\u201d – \u0111\u00e2y \u0111\u01b0\u1ee3c xem l\u00e0 nghi\u00ean c\u1ee9u \u0111\u1ea7u ti\u00ean v\u1ec1 h\u00e0nh vi c\u00f4ng d\u00e2n trong t\u1ed5 ch\u1ee9c tr\u00ean th\u1ebf gi\u1edbi. <\/p>\n

N\u0103m 1988, Organ m\u1ed9t l\u1ea7n n\u1eefa \u0111\u00e3 l\u00e0m r\u00f5 l\u1ea1i b\u1ea3n ch\u1ea5t c\u1ee7a OCB \u0111\u00f3 l\u00e0 m\u1ed9t h\u00e0nh vi mang t\u00ednh c\u00e1 nh\u00e2n, t\u1ef1 nguy\u1ec7n, kh\u00f4ng \u0111\u01b0\u1ee3c th\u1eeba nh\u1eadn m\u1ed9t c\u00e1ch tr\u1ef1c ti\u1ebfp ho\u1eb7c r\u00f5 r\u00e0ng trong c\u00e1c ho\u1ea1t \u0111\u1ed9ng khen th\u01b0\u1edfng th\u00f4ng th\u01b0\u1eddng nh\u01b0ng l\u1ea1i c\u00f3 t\u00e1c d\u1ee5ng th\u00fac \u0111\u1ea9y c\u00e1c ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 c\u1ee7a t\u1ed5 ch\u1ee9c. <\/p>\n

H\u00e0nh vi n\u00e0y kh\u00f4ng xu\u1ea5t ph\u00e1t t\u1eeb y\u00eau c\u1ea7u m\u1ec7nh l\u1ec7nh, \u0111\u1eb7c \u0111i\u1ec3m c\u1ee7a c\u00f4ng vi\u1ec7c hay s\u1ef1 th\u1ecfa thu\u1eadn trong c\u00f4ng vi\u1ec7c.<\/p>\n

H\u00e0nh vi v\u00e0 th\u00e0nh ph\u1ea7n<\/font>
<\/h3>\n

M\u00f4 h\u00ecnh c\u1ee7a Organ (1988) \u0111\u00e3 t\u1ed5ng h\u1ee3p nghi\u00ean c\u1ee9u v\u00e0 \u0111\u01b0a ra OCB c\u00f3:<\/p>\n

+ 7 lo\u1ea1i h\u00e0nh vi, bao g\u1ed3m: H\u00e0nh vi t\u1eadn t\u00ecnh, h\u00e0nh vi tu\u00e2n th\u1ee7 qui \u0111\u1ecbnh, h\u00e0nh vi cao th\u01b0\u1ee3ng, h\u00e0nh vi ph\u1ea9m h\u1ea1nh nh\u00e2n vi\u00ean v\u00e0 h\u00e0nh vi l\u1ecbch thi\u1ec7p, h\u00e0nh vi trung th\u00e0nh v\u00e0 h\u00e0nh vi ph\u00e1t tri\u1ec3n b\u1ea3n th\u00e2n;<\/p>\n

+ 5 th\u00e0nh ph\u1ea7n, bao g\u1ed3m: T\u1eadn t\u00ecnh, l\u01b0\u01a1ng t\u00e2m, cao th\u01b0\u1ee3ng, l\u1ecbch thi\u1ec7p v\u00e0 ph\u1ea9m h\u1ea1nh nh\u00e2n vi\u00ean;<\/p>\n

Trong m\u1ed9t t\u1ed5 ch\u1ee9c, \u0111\u1eb7c t\u00ednh ti\u1ec3u s\u1eed c\u00e1 nh\u00e2n c\u1ee7a t\u1eebng ng\u01b0\u1eddi bao g\u1ed3m th\u00e2m ni\u00ean l\u00e0m vi\u1ec7c, \u0111\u1ed9 tu\u1ed5i, gi\u1edbi t\u00ednh, tr\u00ecnh \u0111\u1ed9 h\u1ecdc v\u1ea5n v\u00e0 v\u1ecb tr\u00ed c\u00f4ng vi\u1ec7c. Nh\u1eefng \u0111\u1eb7c t\u00ednh n\u00e0y th\u01b0\u1eddng kh\u00e1ch quan v\u00e0 d\u1ec5 d\u00e0ng thu th\u1eadp th\u00f4ng qua l\u00ed l\u1ecbch c\u1ee7a nh\u00e2n vi\u00ean t\u1ea1i c\u00f4ng ty.<\/p>\n

Vai tr\u00f2 c\u1ee7a OCB \u0111\u1ed1i v\u1edbi t\u1ed5 ch\u1ee9c<\/font><\/h3>\n

+\u00a0\u1ea2nh h\u01b0\u1edfng c\u1ee7a OCB \u0111\u1ed1i v\u1edbi t\u1ed5 ch\u1ee9c th\u1ec3 hi\u1ec7n \u1edf k\u1ebft qu\u1ea3 s\u1ea3n xu\u1ea5t, kinh doanh t\u1ea1i \u0111\u00f3. \u0110\u1ed1i v\u1edbi nh\u00e2n vi\u00ean m\u1edbi v\u00e0o t\u1ed5 ch\u1ee9c l\u00e0m vi\u1ec7c, s\u1ef1 h\u1ed7 tr\u1ee3, gi\u00fap \u0111\u1ee1 v\u00e0 chia s\u1ebb kinh nghi\u1ec7m c\u1ee7a nh\u1eefng ng\u01b0\u1eddi \u0111i tr\u01b0\u1edbc s\u1ebd gi\u00fap h\u1ecd nhanh ch\u00f3ng l\u00e0m quen v\u1edbi m\u00f4i tr\u01b0\u1eddng m\u1edbi, \u0111\u1ed3ng th\u1eddi n\u00e2ng cao kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c c\u1ee7a m\u1ed7i ng\u01b0\u1eddi.<\/p>\n

+ Khi ng\u01b0\u1eddi lao \u0111\u1ed9ng l\u00e0m vi\u1ec7c v\u1edbi tinh th\u1ea7n, tr\u00e1ch nhi\u1ec7m cao trong c\u00f4ng vi\u1ec7c h\u1eb1ng ng\u00e0y c\u1ee7a m\u00ecnh, th\u00e2n thi\u1ec7n v\u00e0 vui v\u1ebb v\u1edbi \u0111\u1ed3ng nghi\u1ec7p xung quanh s\u1ebd l\u00e0m cho m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c tr\u1edf n\u00ean g\u1eafn k\u1ebft v\u00e0 tho\u1ea3i m\u00e1i h\u01a1n.<\/p>\n

+ OCB l\u00e0 h\u00e0nh vi c\u00e1 nh\u00e2n c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng, tuy nhi\u00ean l\u1ea1i \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp \u0111\u1ebfn c\u1ea5p qu\u1ea3n l\u00ed, \u0111\u1ed3ng th\u1eddi ti\u1ebft ki\u1ec7m ngu\u1ed3n nh\u00e2n l\u1ef1c cho t\u1ed5 ch\u1ee9c.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: \u1ea2nh h\u01b0\u1edfng c\u1ee7a h\u00e0nh vi c\u00f4ng d\u00e2n trong t\u1ed5 ch\u1ee9c (OCB) t\u1edbi k\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng t\u1ea1i C\u00f4ng ty TNHH MTV Cao su B\u00ecnh Long, Tr\u1ea7n Qu\u1ed1c B\u00ecnh, T\u1ea1p ch\u00ed C\u00f4ng th\u01b0\u01a1ng, )<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n H\u00e0nh vi c\u00f4ng d\u00e2n t\u1ed5 ch\u1ee9c l\u00e0 c\u01a1 s\u1edf quan tr\u1ecdng nh\u1eb1m n\u00e2ng cao n\u0103ng su\u1ea5t v\u00e0 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng, \u0111\u1ea3m b\u1ea3o s\u1ef1 c\u00f4ng b\u1eb1ng, tin t\u01b0\u1edfng v\u00e0 t\u0103ng s\u1ef1 g\u1eafn k\u1ebft ng\u01b0\u1eddi lao \u0111\u1ed9ng v\u1edbi t\u1ed5 ch\u1ee9c.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/27619"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=27619"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/27619\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=27619"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=27619"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=27619"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}