{"id":27643,"date":"2023-12-07T04:40:18","date_gmt":"2023-12-07T04:40:18","guid":{"rendered":"https:\/\/masterskills.org\/blog\/ket-qua-lam-viec-employee-performance-la-gi.html"},"modified":"2023-12-22T16:52:20","modified_gmt":"2023-12-22T09:52:20","slug":"ket-qua-lam-viec-employee-performance-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/ket-qua-lam-viec-employee-performance-la-gi.html","title":{"rendered":"K\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c (Employee performance) l\u00e0 g\u00ec?"},"content":{"rendered":"
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H\u00ecnh minh h\u1ecda (Ngu\u1ed3n: Bloomtips)<\/p>\n<\/figcaption><\/figure>\n

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K\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c<\/font><\/h2>\n<\/div>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

K\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c<\/b> trong ti\u1ebfng Anh g\u1ecdi l\u00e0: Employee performance.<\/b><\/p>\n

K\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c<\/b> l\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a vi\u1ec7c ti\u1ebfn h\u00e0nh c\u00e1c c\u00f4ng vi\u1ec7c m\u00e0 t\u1ed5 ch\u1ee9c giao tr\u00e1ch nhi\u1ec7m th\u1ef1c hi\u1ec7n cho nh\u00e2n s\u1ef1 c\u1ee7a t\u1ed5 ch\u1ee9c (Cascio, 1989). Armstrong (1991) k\u1ebft qu\u1ea3 c\u1ee7a m\u1ed9t c\u00f4ng vi\u1ec7c l\u00e0 vi\u1ec7c ho\u00e0n thi\u1ec7n m\u1ed9t nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c giao t\u1ea1i th\u1eddi \u0111i\u1ec3m n\u00e0o \u0111\u00f3.<\/p>\n

V\u1eady, k\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c l\u00e0 \u0111\u1ea7u ra ho\u1eb7c l\u00e0 k\u1ebft qu\u1ea3 c\u1ee7a h\u00e0nh vi th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. H\u00e0nh vi n\u00e0y \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi t\u1eebng c\u00e1 nh\u00e2n ri\u00eang l\u1ebb, xu\u1ea5t ph\u00e1t t\u1eeb vi\u1ec7c \u0111\u01b0\u1ee3c giao tr\u00e1ch nhi\u1ec7m th\u1ef1c hi\u1ec7n t\u1eeb t\u1ed5 ch\u1ee9c. <\/p>\n

K\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c c\u00f3 th\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c, l\u00e0 nh\u1eefng ti\u00eau chu\u1ea9n d\u1ef1 b\u00e1o ho\u1eb7c nh\u1eefng ti\u00eau chu\u1ea9n ch\u1ee7 ch\u1ed1t \u0111\u01b0\u1ee3c qui \u0111\u1ecbnh trong m\u1ed9t khu\u00f4n kh\u1ed5, l\u00e0 c\u00f4ng c\u1ee5 \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n, nh\u00f3m v\u00e0 t\u1ed5 ch\u1ee9c.<\/p>\n

C\u00e1c y\u1ebfu t\u1ed1 d\u1ef1 \u0111o\u00e1n, \u0111o l\u01b0\u1eddng k\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c<\/font><\/h3>\n

Hunter & Hunter (1984) li\u1ec7t k\u00ea nh\u1eefng kh\u00eda c\u1ea1nh c\u00f3 th\u1ec3 d\u1ef1 \u0111o\u00e1n \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c t\u01b0\u01a1ng lai g\u1ed3m: k\u1ebft qu\u1ea3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c trong qu\u00e1 kh\u1ee9, ki\u1ebfn th\u1ee9c v\u1ec1 c\u00f4ng vi\u1ec7c, c\u00e1c k\u0129 n\u0103ng li\u00ean quan \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng t\u00e2m tr\u00ed, kh\u1ea3 n\u0103ng nh\u1eadn th\u1ee9c, k\u0129 n\u0103ng x\u00e3 h\u1ed9i, v\u00e0 th\u00e1i \u0111\u1ed9 li\u00ean quan \u0111\u1ebfn c\u00f4ng vi\u1ec7c. <\/p>\n

Viswesvaran v\u00e0 c\u00e1c c\u1ed9ng s\u1ef1 (1996) \u0111\u01b0a ra 10 kh\u00eda c\u1ea1nh \u0111\u1ec3 \u0111o l\u01b0\u1eddng k\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c: k\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c t\u1ed5ng th\u1ec3, n\u0103ng su\u1ea5t, ch\u1ea5t l\u01b0\u1ee3ng, l\u00e3nh \u0111\u1ea1o, kh\u1ea3 n\u0103ng giao ti\u1ebfp, kh\u1ea3 n\u0103ng qu\u1ea3n l\u00ed, n\u1ed7 l\u1ef1c, kh\u1ea3 n\u0103ng l\u00e0m vi\u1ec7c gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n, ki\u1ebfn th\u1ee9c v\u1ec1 c\u00f4ng vi\u1ec7c v\u00e0 ph\u00f9 h\u1ee3p ho\u1eb7c \u0111\u01b0\u1ee3c ch\u00ednh quy\u1ec1n ch\u1ea5p nh\u1eadn. <\/p>\n

Beh & Rose (2007) x\u00e1c \u0111\u1ecbnh 7 kh\u00eda c\u1ea1nh \u0111o l\u01b0\u1eddng k\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c g\u1ed3m: n\u1ed7 l\u1ef1c, s\u1ef1 ph\u00f9 h\u1ee3p, th\u1eddi gian, c\u00f4ng vi\u1ec7c, quy\u1ec1n \u0111\u01b0\u1ee3c giao, cam k\u1ebft v\u00e0 s\u1ef1 v\u01b0\u1ee3t tr\u1ed9i. <\/p>\n

K\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c trong m\u00f4 h\u00ecnh nghi\u00ean c\u1ee9u c\u1ee7a Manouchehr v\u00e0 c\u00e1c c\u1ed9ng s\u1ef1 (2010) \u0111\u01b0\u1ee3c \u0111o b\u1edfi 5 y\u1ebfu t\u1ed1: s\u1ef1 s\u1eafp x\u1ebfp c\u00f4ng vi\u1ec7c, nh\u1eadn bi\u1ebft m\u1ee9c \u0111\u1ed9 \u01b0u ti\u00ean c\u1ee7a c\u00f4ng vi\u1ec7c, t\u1ef1 quy\u1ebft \u0111\u1ecbnh, ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c \u0111\u00fang th\u1eddi gian, ti\u1ebft ki\u1ec7m. <\/p>\n

CIPD (Chartered Institute of Personnel and Development), th\u1ee9 t\u1ef1 \u01b0u ti\u00ean v\u1ec1 m\u1ee9c \u0111\u1ed9 quan tr\u1ecdng c\u1ee7a c\u00e1c kh\u00eda c\u1ea1nh trong thang \u0111o k\u1ebft qu\u1ea3 vi\u1ec7c th\u1ef1c hi\u1ec7n nh\u01b0: <\/p>\n

\u0110\u1ea1t m\u1ee5c ti\u00eau, n\u0103ng l\u1ef1c, ch\u1ea5t l\u01b0\u1ee3ng, s\u1ef1 \u0111\u00f3ng g\u00f3p cho nh\u00f3m, quan t\u00e2m \u0111\u1ebfn kh\u00e1ch h\u00e0ng, quan h\u1ec7 c\u00f4ng vi\u1ec7c, n\u0103ng su\u1ea5t lao \u0111\u1ed9ng, t\u00ednh linh ho\u1ea1t, m\u1ee5c ti\u00eau k\u0129 n\u0103ng\/ h\u1ecdc t\u1eadp, s\u1eafp x\u1ebfp h\u00e0i h\u00f2a m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n v\u1edbi m\u1ee5c \u0111\u00edch c\u1ee7a t\u1ed5 ch\u1ee9c, nh\u1eadn th\u1ee9c v\u1ec1 ho\u1ea1t \u0111\u1ed9ng kinh doanh, nh\u1eadn th\u1ee9c v\u1ec1 ho\u1ea1t \u0111\u1ed9ng t\u00e0i ch\u00ednh.\u00a0<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: Ph\u00e2n t\u00edch m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c n\u01a1i c\u00f4ng s\u1edf t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn k\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean t\u1ea1i Li\u00ean hi\u1ec7p C\u00e1c t\u1ed5 ch\u1ee9c h\u1eefu ngh\u1ecb Vi\u1ec7t Nam, Nguy\u1ec5n L\u00ea Th\u1ea3o Vy, T\u1ea1p ch\u00ed C\u00f4ng th\u01b0\u01a1ng, )<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n K\u1ebft qu\u1ea3 l\u00e0m vi\u1ec7c (ti\u1ebfng Anh: Employee performance) l\u00e0 c\u00f4ng c\u1ee5 \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n, nh\u00f3m v\u00e0 t\u1ed5 ch\u1ee9c.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/27643"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=27643"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/27643\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=27643"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=27643"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=27643"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}