{"id":27910,"date":"2023-12-07T04:49:07","date_gmt":"2023-12-07T04:49:07","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tieu-chuan-iso-iec-20000-12018-la-gi-doi-tuong-su-dung-va-loi-ich.html"},"modified":"2023-12-22T16:59:07","modified_gmt":"2023-12-22T09:59:07","slug":"tieu-chuan-iso-iec-20000-12018-la-gi-doi-tuong-su-dung-va-loi-ich","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tieu-chuan-iso-iec-20000-12018-la-gi-doi-tuong-su-dung-va-loi-ich.html","title":{"rendered":"Ti\u00eau chu\u1ea9n ISO\/IEC 20000-1: l\u00e0 g\u00ec? \u0110\u1ed1i t\u01b0\u1ee3ng s\u1eed d\u1ee5ng v\u00e0 l\u1ee3i \u00edch"},"content":{"rendered":"
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H\u00ecnh minh h\u1ecda (Ngu\u1ed3n:iso-cert.vn)<\/p>\n<\/figcaption><\/figure>\n

Ti\u00eau chu\u1ea9n ISO\/IEC 20000-1:<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

Ti\u00eau chu\u1ea9n ISO\/IEC 20000-1:<\/b> l\u00e0 ti\u00eau chu\u1ea9n ch\u1ec9 \u0111\u1ecbnh c\u00e1c y\u00eau c\u1ea7u cho m\u1ed9t t\u1ed5 ch\u1ee9c \u0111\u1ec3 thi\u1ebft l\u1eadp, th\u1ef1c hi\u1ec7n, duy tr\u00ec v\u00e0 li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00ed d\u1ecbch v\u1ee5 (SMS). C\u00e1c y\u00eau c\u1ea7u \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh trong t\u00e0i li\u1ec7u n\u00e0y bao g\u1ed3m l\u1eadp k\u1ebf ho\u1ea1ch, thi\u1ebft k\u1ebf, chuy\u1ec3n ti\u1ebfp, ph\u00e2n ph\u1ed1i v\u00e0 c\u1ea3i ti\u1ebfn d\u1ecbch v\u1ee5 \u0111\u1ec3 \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u v\u1ec1 d\u1ecbch v\u1ee5 v\u00e0 mang l\u1ea1i gi\u00e1 tr\u1ecb.<\/font><\/p>\n

(Theo International Organization for Standardization)<\/i><\/font><\/p>\n

\u0110\u1ed1i t\u01b0\u1ee3ng s\u1eed d\u1ee5ng<\/font><\/h3>\n

ISO \/ IEC 20000-1: c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi:\u00a0<\/p>\n

– M\u1ed9t t\u1ed5 ch\u1ee9c t\u00ecm ki\u1ebfm d\u1ecbch v\u1ee5 t\u1eeb c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 v\u00e0 y\u00eau c\u1ea7u \u0111\u1ea3m b\u1ea3o r\u1eb1ng c\u00e1c y\u00eau c\u1ea7u d\u1ecbch v\u1ee5 c\u1ee7a h\u1ecd s\u1ebd \u0111\u01b0\u1ee3c \u0111\u00e1p \u1ee9ng;\u00a0\u00a0<\/p>\n

– M\u1ed9t t\u1ed5 ch\u1ee9c \u0111\u00f2i h\u1ecfi m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn nh\u1ea5t qu\u00e1n b\u1edfi t\u1ea5t c\u1ea3 c\u00e1c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh, bao g\u1ed3m c\u1ea3 nh\u1eefng ng\u01b0\u1eddi trong chu\u1ed7i cung \u1ee9ng;\u00a0\u00a0<\/p>\n

– M\u1ed9t nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 d\u1ef1 \u0111\u1ecbnh th\u1ec3 hi\u1ec7n kh\u1ea3 n\u0103ng c\u1ee7a m\u00ecnh \u0111\u1ed1i v\u1edbi vi\u1ec7c thi\u1ebft k\u1ebf, chuy\u1ec3n \u0111\u1ed5i, cung c\u1ea5p v\u00e0 c\u1ea3i ti\u1ebfn c\u00e1c d\u1ecbch v\u1ee5 \u0111\u00e1p \u1ee9ng c\u00e1c y\u00eau c\u1ea7u d\u1ecbch v\u1ee5;\u00a0\u00a0<\/p>\n

– M\u1ed9t nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u1ec3 theo d\u00f5i, \u0111o l\u01b0\u1eddng v\u00e0 xem x\u00e9t c\u00e1c qui tr\u00ecnh v\u00e0 d\u1ecbch v\u1ee5 qu\u1ea3n l\u00ed d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh;\u00a0<\/p>\n

– M\u1ed9t nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u1ec3 c\u1ea3i thi\u1ec7n thi\u1ebft k\u1ebf, chuy\u1ec3n ti\u1ebfp, cung c\u1ea5p v\u00e0 c\u1ea3i ti\u1ebfn d\u1ecbch v\u1ee5 th\u00f4ng qua vi\u1ec7c tri\u1ec3n khai v\u00e0 v\u1eadn h\u00e0nh SMS hi\u1ec7u qu\u1ea3;\u00a0\u00a0<\/p>\n

– Ng\u01b0\u1eddi \u0111\u00e1nh gi\u00e1 ho\u1eb7c ki\u1ec3m to\u00e1n vi\u00ean l\u00e0m ti\u00eau ch\u00ed \u0111\u00e1nh gi\u00e1 s\u1ef1 ph\u00f9 h\u1ee3p c\u1ee7a SMS c\u1ee7a nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 theo c\u00e1c y\u00eau c\u1ea7u trong ISO \/ IEC 20000-1: . <\/p>\n

L\u1ee3i \u00edch<\/font><\/h3>\n

Nh\u1eefng l\u1ee3i \u00edch c\u1ee7a ch\u1ee9ng nh\u1eadn ISO\/IEC 20000-1:\u00a0\u00a0<\/p>\n

– Uy t\u00edn v\u00e0 l\u1ee3i th\u1ebf c\u1ea1nh tranh:\u00a0Ch\u1ee9ng nh\u1eadn ISO\/IEC 20000-1: l\u00e0 b\u1eb1ng ch\u1ee9ng cho th\u1ea5y m\u1ed9t t\u1ed5 ch\u1ee9c \u0111\u00e3 ch\u1ee9ng minh \u0111\u1ed9 tin c\u1eady v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 cao.\u00a0<\/p>\n

– Ti\u1ebfp c\u1eadn th\u1ecb tr\u01b0\u1eddng:\u00a0Nhi\u1ec1u t\u1ed5 ch\u1ee9c, nh\u00e0 th\u1ea7u ch\u00ednh ph\u1ee7 v\u00e0 doanh nghi\u1ec7p qu\u1ea3n l\u00ed d\u1ecbch v\u1ee5, v\u00ed d\u1ee5, trong c\u00e1c l\u0129nh v\u1ef1c c\u00f4ng c\u1ed9ng v\u00e0 t\u01b0 nh\u00e2n, b\u1eaft bu\u1ed9c ch\u1ee9ng nh\u1eadn ISO\/IEC 20000-1: nh\u01b0 m\u1ed9t \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 trao h\u1ee3p \u0111\u1ed3ng.\u00a0<\/p>\n

– N\u0103ng su\u1ea5t cao h\u01a1n:\u00a0ISO\/IEC 20000-1: l\u00e0 t\u1ea5t c\u1ea3 v\u1ec1 th\u1ef1c h\u00e0nh qu\u1ea3n l\u00ed d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t. Ch\u1ee9ng nh\u1eadn ISO\/IEC 20000-1: do \u0111\u00f3 \u0111\u1ea3m b\u1ea3o m\u1ed9t t\u1ed5 ch\u1ee9c c\u00f3 th\u1ec3 cung c\u1ea5p d\u1ecbch v\u1ee5 hi\u1ec7u qu\u1ea3.<\/p>\n

– \u0110\u00e1nh gi\u00e1 \u0111\u1ed9c l\u1eadp:\u00a0Ki\u1ec3m to\u00e1n ch\u1ee9ng nh\u1eadn cung c\u1ea5p c\u01a1 h\u1ed9i \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 m\u1ed9t t\u1ed5 ch\u1ee9c theo ti\u00eau chu\u1ea9n \u0111\u01b0\u1ee3c qu\u1ed1c t\u1ebf c\u00f4ng nh\u1eadn \u0111\u1ec3 qu\u1ea3n l\u00ed d\u1ecbch v\u1ee5.\u00a0<\/p>\n

– C\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c:\u00a0Ch\u1ee9ng nh\u1eadn ISO\/IEC 20000-1: c\u00f3 ngh\u0129a l\u00e0 t\u1ed5 ch\u1ee9c c\u00f3 c\u00e1c qui tr\u00ecnh m\u1ea1nh m\u1ebd \u0111\u1ec3 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c \u2013 \u0111i\u1ec1u c\u1ea7n thi\u1ebft cho b\u1ea5t k\u00ec doanh nghi\u1ec7p n\u00e0o s\u1ebd th\u00e0nh c\u00f4ng trong d\u00e0i h\u1ea1n.\u00a0\u00a0<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: C\u1ea5p Ch\u1ee9ng Nh\u1eadn ISO\/IEC 20000: Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 CNTT, t\u1ed5 ch\u1ee9c ISO-CERT.VN)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Ti\u00eau chu\u1ea9n ISO\/IEC 20000-1: l\u00e0 ti\u00eau chu\u1ea9n ch\u1ec9 \u0111\u1ecbnh c\u00e1c y\u00eau c\u1ea7u cho m\u1ed9t t\u1ed5 ch\u1ee9c \u0111\u1ec3 thi\u1ebft l\u1eadp, th\u1ef1c hi\u1ec7n, duy tr\u00ec v\u00e0 li\u00ean t\u1ee5c c\u1ea3i thi\u1ec7n h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00ed d\u1ecbch v\u1ee5 (SMS).\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/27910"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=27910"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/27910\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=27910"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=27910"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=27910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}