{"id":27995,"date":"2023-12-07T04:52:04","date_gmt":"2023-12-07T04:52:04","guid":{"rendered":"https:\/\/masterskills.org\/blog\/nghe-thuat-phuc-vu-khach-hang-the-art-of-customer-service-la-gi-muu-ke-kinh-doanh.html"},"modified":"2023-12-22T17:11:16","modified_gmt":"2023-12-22T10:11:16","slug":"nghe-thuat-phuc-vu-khach-hang-the-art-of-customer-service-la-gi-muu-ke-kinh-doanh","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/nghe-thuat-phuc-vu-khach-hang-the-art-of-customer-service-la-gi-muu-ke-kinh-doanh.html","title":{"rendered":"Ngh\u1ec7 thu\u1eadt ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng (The Art of Customer Service) l\u00e0 g\u00ec? M\u01b0u k\u1ebf kinh doanh"},"content":{"rendered":"
\n
\n
<\/div>
\n

H\u00ecnh minh ho\u1ea1 (Ngu\u1ed3n: blacksheepproductions)<\/p>\n<\/figcaption><\/figure>\n

Ngh\u1eb9\u0302 thu\u1ea1\u0302t phu\u0323c vu\u0323 kha\u0301ch ha\u0300ng<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

Ngh\u1eb9\u0302 thu\u1ea1\u0302t phu\u0323c vu\u0323 kha\u0301ch ha\u0300ng <\/b>trong ti\u1ebfng Anh \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 The Art of Customer Service.<\/b><\/p>\n

Ngh\u1eb9\u0302 thu\u1ea1\u0302t phu\u0323c vu\u0323 kha\u0301ch ha\u0300ng<\/b> la\u0300 vi\u1eb9\u0302c s\u01b0\u0309 du\u0323ng co\u0301 hi\u1eb9\u0302u qua\u0309 nh\u00e2\u0301t ca\u0301c y\u00ea\u0301u t\u00f4\u0301 ta\u0302m l\u00ed, ca\u0301c l\u01a1\u0323i th\u00ea\u0301, ca\u0301c ngu\u00f4\u0300n l\u01b0\u0323c, ca\u0301c co\u031b h\u1ecd\u0302i, ca\u0301c phu\u031bo\u031bng pha\u0301p, ca\u0301c hi\u0300nh th\u01b0\u0301c trong kinh doanh, tho\u0302ng qua vi\u1eb9\u0302c n\u0103\u0301m b\u0103\u0301t nhanh cho\u0301ng ca\u0301c tho\u0302ng tin v\u00ea\u0300 thi\u0323 tru\u031b\u01a1\u0300ng, kha\u0301ch ha\u0300ng, \u0111\u00f4\u0301i thu\u0309 ca\u0323nh tranh, ba\u0323n ha\u0300ng, ca\u0301c co\u031b quan qua\u0309n l\u00ed vi mo\u0302, mo\u0302i tru\u031b\u01a1\u0300ng ca\u0323nh tranh trong qu\u00f4\u0301c t\u00ea\u0301.\u00a0<\/p>\n

\u0110\u00ea\u0309 s\u01b0\u0309 du\u0323ng co\u0301 hi\u1eb9\u0302u qua\u0309 ca\u0301c mu\u031bu k\u00ea\u0301 kinh doanh \u0111em la\u0323i s\u01b0\u0323 pha\u0301t tri\u00ea\u0309n nhanh cho\u0301ng va\u0300 b\u00ea\u0300n v\u01b0\u0303ng cho doanh nghi\u1eb9\u0302p.<\/p>\n

Ngh\u1eb9\u0302 thu\u1ea1\u0302t kinh doanh th\u01b0\u0323c ch\u00e2\u0301t la\u0300 vi\u1eb9\u0302c xem xe\u0301t pha\u0302n ti\u0301ch hoa\u0300n ca\u0309nh cu\u0323 th\u00ea\u0309 cu\u0309a doanh nghi\u1eb9\u0302p va\u0300 mo\u0302i tru\u031b\u01a1\u0300ng \u0111\u00ea\u0309 \u0111\u1ea1\u0306t ra mu\u0323c tie\u0302u c\u00e2\u0300n \u0111a\u0323t, r\u00f4\u0300i ch\u00ea\u0301 ng\u01b0\u0323 hoa\u0300n ca\u0309nh \u0111\u00ea\u0309 \u0111a\u0323t \u0111\u00ea\u0301n mu\u0323c tie\u0302u \u0111a\u0303 \u0111\u00ea\u0300 ra.<\/p>\n

C\u00f4ng c\u1ee5<\/font><\/h3>\n

Co\u0302ng cu\u0323 cu\u0309a ngh\u1eb9\u0302 thu\u1ea1\u0302t phu\u0323c vu\u0323 kha\u0301ch ha\u0300ng<\/p>\n

\u0110\u00ea\u0309 th\u01b0\u0323c hi\u1eb9\u0302n ngh\u1eb9\u0302 thu\u1ea1\u0302t kinh doanh, phu\u0323c vu\u0323 kha\u0301ch ha\u0300ng pha\u0309i s\u01b0\u0309 du\u0323ng t\u00f4\u0309ng h\u01a1\u0323p ca\u0301c co\u0302ng cu\u0323 sau:\u00a0<\/p>\n

– Th\u01b0\u0301 nh\u00e2\u0301t<\/b> la\u0300 pha\u0309i co\u0301 m\u1ecd\u0302t ngu\u00f4\u0300n l\u01b0\u0323c nh\u00e2\u0301t \u0111i\u0323nh \u0111u\u0309 \u0111\u00ea\u0309 la\u0300m vi\u1eb9\u0302c; ro\u0303 ra\u0300ng doanh nghi\u1eb9\u0302p nghe\u0300o na\u0300n v\u00ea\u0300 v\u00f4\u0301n, y\u00ea\u0301u \u01a1\u0301t v\u00ea\u0300 co\u0302ng ngh\u1eb9\u0302, thi\u00ea\u0301t bi\u0323 thi\u0300 la\u0300m sao co\u0301 th\u00ea\u0309 la\u0300m chu\u0309 \u0111u\u031b\u01a1\u0323c ti\u0300nh th\u00ea\u0301.\u00a0<\/p>\n

– Th\u01b0\u0301 hai <\/b>la\u0300 doanh nghi\u1eb9\u0302p pha\u0309i n\u0103\u0301m b\u0103\u0301t \u0111u\u031b\u01a1\u0323c tho\u0302ng tin \u0111\u00e2\u0300y \u0111u\u0309 (v\u00ea\u0300 kha\u0301ch ha\u0300ng, v\u00ea\u0300 \u0111\u00f4\u0301i thu\u0309 ca\u0323nh tranh, v\u00ea\u0300 n\u1ecd\u0302i b\u1ecd\u0302 doanh nghi\u1eb9\u0302p, v\u00ea\u0300 tri\u0300nh \u0111\u1ecd\u0302 k\u0129 thu\u1ea1\u0302t nga\u0300nh ha\u0300ng, v\u00ea\u0300 bi\u00ea\u0301n \u0111\u1ecd\u0302ng thi\u0323 tru\u031b\u01a1\u0300ng va\u0300 co\u031b ch\u00ea\u0301 qua\u0309n l\u00ed vi\u0303 mo\u0302 cu\u0309a nha\u0300 nu\u031b\u01a1\u0301c v.v.).\u00a0<\/p>\n

– Th\u01b0\u0301 ba, <\/b>pha\u0309i co\u0301 mu\u031bu lu\u031b\u01a1\u0323c kinh doanh ta\u0300i gio\u0309i (th\u00ea\u0309 hi\u1eb9\u0302n qua ca\u0301c mu\u031bu k\u00ea\u0301 kinh doanh).\u00a0<\/p>\n

– Th\u01b0\u0301 tu\u031b, <\/b>pha\u0309i co\u0301 ca\u0301c hoa\u0323t \u0111\u1ecd\u0302ng quan h\u1eb9\u0302 co\u0302ng chu\u0301ng (PR) t\u00f4\u0301t, ca\u0301c chi phi\u0301 tho\u0309a \u0111a\u0301ng v\u00ea\u0300 ca\u0301c hoa\u0323t \u0111\u1ecd\u0302ng marketing.<\/p>\n

Mu\u031bu k\u00ea\u0301 kinh doanh<\/font><\/h3>\n

Mu\u031bu k\u00ea\u0301 kinh doanh la\u0300 ca\u0301ch hoa\u0323t \u0111\u1ecd\u0302ng co\u0301 ti\u0301nh toa\u0301n \u0111\u00ea\u0309 bu\u1ecd\u0302c ngu\u031b\u01a1\u0300i kha\u0301c pha\u0309i la\u0300m theo \u0111u\u0301ng y\u0301 mu\u00f4\u0301n cu\u0309a mi\u0300nh.\u00a0<\/p>\n

Th\u01b0\u0323c ch\u00e2\u0301t cu\u0309a mu\u031bu k\u00ea\u0301 kinh doanh la\u0300 ca\u0301c ki\u0323ch ba\u0309n la\u0300m gia\u0300u cho doanh nghi\u1eb9\u0302p xu\u00e2\u0301t pha\u0301t t\u01b0\u0300 hoa\u0300n ca\u0309nh cu\u0323 th\u00ea\u0309 cu\u0309a doanh nghi\u1eb9\u0302p, ti\u0300m ra ca\u0301c \u0111i\u00ea\u0309m kha\u0301c bi\u1eb9\u0302t t\u00f4\u0301i u\u031bu \u0111\u00ea\u0309 th\u01b0\u0323c hi\u1eb9\u0302n tha\u0300nh co\u0302ng ca\u0301c y\u0301 \u0111\u00f4\u0300 kinh doanh ma\u0300 doanh nghi\u1eb9\u0302p kha\u0301c kho\u0302ng bi\u00ea\u0301t, ho\u1ea1\u0306c bi\u00ea\u0301t nhu\u031bng cu\u0303ng kho\u0302ng th\u00ea\u0309la\u0300m kha\u0301c \u0111u\u031b\u01a1\u0323c.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: T\u00e2m l\u00ed h\u1ecdc l\u00e3nh \u0111\u1ea1o v\u00e0 qu\u1ea3n l\u00ed, PGS.TS. \u0110\u00f4\u0303\u00a0Thi\u0323 Ha\u0309i Ha\u0300, B\u1ed9 K\u1ebf ho\u1ea1ch v\u00e0 \u0110\u1ea7u t\u01b0, 2012)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Ngh\u1ec7 thu\u1eadt ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng (ti\u1ebfng Anh: The Art of Customer Service) l\u00e0 vi\u1ec7c s\u1eed d\u1ee5ng c\u00f3 hi\u1ec7u qu\u1ea3 nh\u1ea5t c\u00e1c y\u1ebfu t\u1ed1 t\u00e2m l\u00ed, c\u00e1c l\u1ee3i th\u1ebf, c\u00e1c ngu\u1ed3n l\u1ef1c, c\u00e1c c\u01a1 h\u1ed9i, c\u00e1c ph\u01b0\u01a1ng ph\u00e1p, c\u00e1c h\u00ecnh th\u1ee9c trong kinh doanh.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/27995"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=27995"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/27995\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=27995"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=27995"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=27995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}