{"id":28111,"date":"2023-12-07T04:55:57","date_gmt":"2023-12-07T04:55:57","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tieu-chuan-iso-100012018-la-gi.html"},"modified":"2023-12-22T17:22:46","modified_gmt":"2023-12-22T10:22:46","slug":"tieu-chuan-iso-100012018-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tieu-chuan-iso-100012018-la-gi.html","title":{"rendered":"Ti\u00eau chu\u1ea9n ISO 10001: l\u00e0 g\u00ec?"},"content":{"rendered":"
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H\u00ecnh minh h\u1ecda (Ngu\u1ed3n: diverse-employment)<\/p>\n<\/figcaption><\/figure>\n

Ti\u00eau chu\u1ea9n ISO 10001:<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

Ti\u00eau chu\u1ea9n ISO 10001:<\/b> hay Ti\u00eau chu\u1ea9n Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng – S\u1ef1 th\u1ecfa m\u00e3n c\u1ee7a kh\u00e1ch h\u00e0ng – H\u01b0\u1edbng d\u1eabn v\u1ec1 qui t\u1eafc \u1ee9ng x\u1eed<\/span> \u0111\u1ed1i v\u1edbi t\u1ed5 ch\u1ee9c<\/b> c\u00f3 t\u00ean ti\u1ebfng Anh l\u00e0: ISO 10001: Quality management \u2014 Customer satisfaction \u2014 Guidelines for codes of conduct for organizations.<\/b><\/p>\n

Ti\u00eau chu\u1ea9n ISO 10001:<\/b> l\u00e0 ti\u00eau chu\u1ea9n \u0111\u01b0a ra c\u00e1c h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 l\u1eadp k\u1ebf ho\u1ea1ch, thi\u1ebft k\u1ebf, ph\u00e1t tri\u1ec3n, th\u1ef1c hi\u1ec7n, duy tr\u00ec v\u00e0 c\u1ea3i thi\u1ec7n c\u00e1c qui t\u1eafc \u1ee9ng x\u1eed<\/span> v\u1ec1 s\u1ef1 th\u1ecfa m\u00e3n c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/p>\n

T\u00e0i li\u1ec7u n\u00e0y \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho c\u00e1c qui t\u1eafc<\/span> li\u00ean quan \u0111\u1ebfn s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u00e0 \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c x\u00e2y d\u1ef1ng nh\u1eefng h\u1ee9a h\u1eb9n v\u00e0 cam k\u1ebft k\u00e8m theo v\u1ec1 h\u00e0nh vi c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng.\u00a0<\/p>\n

Nh\u1eefng l\u1eddi h\u1ee9a h\u1eb9n v\u00e0 c\u00e1c \u0111i\u1ec1u kho\u1ea3n li\u00ean quan nh\u01b0 v\u1eady nh\u1eb1m m\u1ee5c \u0111\u00edch n\u00e2ng cao s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/p>\n

Gi\u1edbi thi\u1ec7u<\/font><\/h3>\n

Ph\u1ee5 l\u1ee5c A \u0111\u01b0a ra c\u00e1c v\u00ed d\u1ee5 \u0111\u01a1n gi\u1ea3n v\u1ec1 c\u00e1c th\u00e0nh ph\u1ea7n c\u1ee7a c\u00e1c qui t\u1eafc cho c\u00e1c t\u1ed5 ch\u1ee9c kh\u00e1c nhau.\u00a0\u00a0<\/p>\n

L\u01afU \u00dd Trong su\u1ed1t t\u00e0i li\u1ec7u n\u00e0y, c\u00e1c thu\u1eadt ng\u1eef “s\u1ea3n ph\u1ea9m” v\u00e0 “d\u1ecbch v\u1ee5” \u0111\u1ec1 c\u1eadp \u0111\u1ebfn c\u00e1c k\u1ebft qu\u1ea3 \u0111\u1ea7u ra c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c d\u00e0nh cho ho\u1eb7c theo y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.\u00a0<\/p>\n

T\u00e0i li\u1ec7u n\u00e0y \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng cho m\u1ecdi t\u1ed5 ch\u1ee9c, b\u1ea5t k\u1ec3 lo\u1ea1i h\u00ecnh, qui m\u00f4, hay c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u00e0 t\u1ed5 ch\u1ee9c cung c\u1ea5p, bao g\u1ed3m c\u1ea3 c\u00e1c t\u1ed5 ch\u1ee9c thi\u1ebft k\u1ebf b\u1ed9 qui t\u1eafc \u1ee9ng x\u1eed v\u1ec1 s\u1ef1 th\u1ecfa m\u00e3n c\u1ee7a kh\u00e1ch h\u00e0ng cho c\u00e1c t\u1ed5 ch\u1ee9c kh\u00e1c s\u1eed d\u1ee5ng.\u00a0<\/p>\n

Ph\u1ee5 l\u1ee5c C \u0111\u01b0a ra h\u01b0\u1edbng d\u1eabn c\u1ee5 th\u1ec3 cho c\u00e1c doanh nghi\u1ec7p nh\u1ecf.\u00a0<\/p>\n

T\u00e0i li\u1ec7u n\u00e0y nh\u1eb1m v\u00e0o c\u00e1c qui t\u1eafc \u1ee9ng x\u1eed v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng li\u00ean quan \u0111\u1ebfn c\u00e1c kh\u00e1ch h\u00e0ng c\u00e1 nh\u00e2n mua ho\u1eb7c s\u1eed d\u1ee5ng h\u00e0ng h\u00f3a, t\u00e0i s\u1ea3n ho\u1eb7c d\u1ecbch v\u1ee5 cho m\u1ee5c \u0111\u00edch c\u00e1 nh\u00e2n ho\u1eb7c h\u1ed9 gia \u0111\u00ecnh, m\u1eb7c d\u00f9 ti\u00eau chu\u1ea9n n\u00e0y c\u00f3 kh\u1ea3 n\u0103ng \u0111\u01b0\u1ee3c \u00e1p d\u1ee5ng cho t\u1ea5t c\u1ea3 c\u00e1c qui t\u1eafc \u1ee9ng x\u1eed v\u1ec1 th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng.\u00a0<\/p>\n

T\u00e0i li\u1ec7u n\u00e0y kh\u00f4ng qui \u0111\u1ecbnh n\u1ed9i dung ch\u00ednh c\u1ee7a c\u00e1c qui t\u1eafc \u1ee9ng x\u1eed v\u1ec1 th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng, c\u0169ng nh\u01b0 kh\u00f4ng \u0111\u1ec1 c\u1eadp \u0111\u1ebfn c\u00e1c lo\u1ea1i qui t\u1eafc \u1ee9ng x\u1eed kh\u00e1c, ch\u1eb3ng h\u1ea1n nh\u01b0 c\u00e1c qui t\u1eafc li\u00ean quan \u0111\u1ebfn s\u1ef1 t\u01b0\u01a1ng t\u00e1c gi\u1eefa m\u1ed9t t\u1ed5 ch\u1ee9c v\u00e0 nh\u00e2n vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c ho\u1eb7c gi\u1eefa c\u00e1c t\u1ed5 ch\u1ee9c v\u00e0 nh\u00e0 cung c\u1ea5p.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: International Organization for Standardization)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Ti\u00eau chu\u1ea9n ISO 10001: l\u00e0 ti\u00eau chu\u1ea9n v\u1ec1 qui t\u1eafc \u1ee9ng x\u1eed v\u1ec1 s\u1ef1 th\u1ecfa m\u00e3n c\u1ee7a kh\u00e1ch h\u00e0ng.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28111"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28111"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28111\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}