{"id":28117,"date":"2023-12-07T04:56:10","date_gmt":"2023-12-07T04:56:10","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tieu-chuan-iso-100042018-la-gi.html"},"modified":"2023-12-07T04:56:10","modified_gmt":"2023-12-07T04:56:10","slug":"tieu-chuan-iso-100042018-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tieu-chuan-iso-100042018-la-gi.html","title":{"rendered":"Ti\u00eau chu\u1ea9n ISO 10004: l\u00e0 g\u00ec?"},"content":{"rendered":"
\n
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\"Ti\u00eau<\/div>
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H\u00ecnh minh h\u1ecda (Ngu\u1ed3n: liamd.pw)<\/p>\n<\/figcaption><\/figure>\n

Ti\u00eau chu\u1ea9n ISO 10004:<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

Ti\u00eau chu\u1ea9n ISO 10004:<\/b> hay Ti\u00eau chu\u1ea9n Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng – S\u1ef1 th\u1ecfa m\u00e3n c\u1ee7a kh\u00e1ch h\u00e0ng – H\u01b0\u1edbng d\u1eabn theo d\u00f5i v\u00e0 \u0111o l\u01b0\u1eddng<\/b> c\u00f3 t\u00ean ti\u1ebfng Anh l\u00e0: ISO 10004: Quality management \u2014 Customer satisfaction \u2014 Guidelines for monitoring and measuring.<\/b>\u00a0<\/p>\n

Ti\u00eau chu\u1ea9n ISO 10004:<\/b> l\u00e0 ti\u00eau chu\u1ea9n \u0111\u01b0a ra c\u00e1c h\u01b0\u1edbng d\u1eabn \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c qui tr\u00ecnh theo d\u00f5i v\u00e0 \u0111o l\u01b0\u1eddng s\u1ef1 th\u1ecfa m\u00e3n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

T\u00e0i li\u1ec7u n\u00e0y \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf cho m\u1ecdi t\u1ed5 ch\u1ee9c, b\u1ea5t k\u1ec3 lo\u1ea1i h\u00ecnh, qui m\u00f4, hay s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 m\u00e0 t\u1ed5 ch\u1ee9c cung c\u1ea5p.<\/p>\n

Tr\u1ecdng t\u00e2m c\u1ee7a ti\u00eau chu\u1ea9n n\u00e0y l\u00e0 kh\u00e1ch h\u00e0ng b\u00ean ngo\u00e0i t\u1ed5 ch\u1ee9c.\u00a0<\/p>\n

L\u01afU \u00dd: Trong to\u00e0n b\u1ed9 t\u00e0i li\u1ec7u n\u00e0y, c\u00e1c thu\u1eadt ng\u1eef “s\u1ea3n ph\u1ea9m” v\u00e0 “d\u1ecbch v\u1ee5” \u0111\u1ec1 c\u1eadp \u0111\u1ebfn c\u00e1c k\u1ebft qu\u1ea3 \u0111\u1ea7u ra c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c d\u00e0nh cho ho\u1eb7c theo y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

Gi\u1edbi thi\u1ec7u<\/font><\/h3>\n

M\u1ed9t trong nh\u1eefng y\u1ebfu t\u1ed1 then ch\u1ed1t \u0111\u1ed1i v\u1edbi th\u00e0nh c\u00f4ng c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c l\u00e0 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi t\u1ed5 ch\u1ee9c v\u00e0 c\u00e1c s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a t\u1ed5 ch\u1ee9c.\u00a0<\/p>\n

Do \u0111\u00f3, c\u1ea7n ph\u1ea3i theo d\u00f5i v\u00e0 \u0111o l\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. Th\u00f4ng tin thu \u0111\u01b0\u1ee3c t\u1eeb vi\u1ec7c theo d\u00f5i v\u00e0 \u0111o l\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 gi\u00fap t\u1ed5 ch\u1ee9c x\u00e1c \u0111\u1ecbnh c\u00e1c c\u01a1 h\u1ed9i c\u1ea3i thi\u1ec7n chi\u1ebfn l\u01b0\u1ee3c, s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5, c\u00e1c qui tr\u00ecnh v\u00e0 \u0111\u1eb7c tr\u01b0ng c\u00f3 gi\u00e1 tr\u1ecb \u0111\u1ed1i v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 ph\u1ee5c v\u1ee5 c\u00e1c m\u1ee5c ti\u00eau c\u1ee7a t\u1ed5 ch\u1ee9c.\u00a0<\/p>\n

Nh\u1eefng c\u1ea3i ti\u1ebfn nh\u01b0 v\u1eady c\u00f3 th\u1ec3 c\u1ee7ng c\u1ed1 ni\u1ec1m tin c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 d\u1eabn \u0111\u1ebfn l\u1ee3i \u00edch th\u01b0\u01a1ng m\u1ea1i v\u00e0 c\u00e1c l\u1ee3i \u00edch kh\u00e1c.\u00a0<\/p>\n

Ti\u00eau chu\u1ea9n n\u00e0y cung c\u1ea5p h\u01b0\u1edbng d\u1eabn cho t\u1ed5 ch\u1ee9c v\u1ec1 vi\u1ec7c thi\u1ebft l\u1eadp c\u00e1c qui tr\u00ecnh hi\u1ec7u qu\u1ea3 \u0111\u1ec3 theo d\u00f5i v\u00e0 \u0111o l\u01b0\u1eddng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng. S\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a c\u00e1c c\u00e1 nh\u00e2n ho\u1eb7c t\u1ed5 ch\u1ee9c khi nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t s\u1ea3n ph\u1ea9m ho\u1eb7c d\u1ecbch v\u1ee5 t\u1eeb m\u1ed9t t\u1ed5 ch\u1ee9c c\u00f4ng c\u1ed9ng ho\u1eb7c t\u01b0 nh\u00e2n l\u00e0 tr\u1ecdng t\u00e2m c\u1ee7a t\u00e0i li\u1ec7u n\u00e0y.<\/p>\n

\u1ede Vi\u1ec7t Nam hi\u1ec7n \u0111ang \u00e1p d\u1ee5ng TCVN ISO 10004:2015 do Ban k\u0129 thu\u1eadt ti\u00eau chu\u1ea9n qu\u1ed1c gia TCVN\/TC 176\u00a0Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng\u00a0bi\u00ean so\u1ea1n, T\u1ed5ng c\u1ee5c Ti\u00eau chu\u1ea9n \u0110o l\u01b0\u1eddng Ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ec1 ngh\u1ecb, B\u1ed9 Khoa h\u1ecdc v\u00e0 C\u00f4ng ngh\u1ec7 c\u00f4ng b\u1ed1.<\/p>\n

TCVN ISO 10004:2015 ho\u00e0n to\u00e0n t\u01b0\u01a1ng \u0111\u01b0\u01a1ng v\u1edbi ISO 10004:2012.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: International Organization for Standardization)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Ti\u00eau chu\u1ea9n ISO 10004: l\u00e0 ti\u00eau chu\u1ea9n v\u1ec1 Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng – S\u1ef1 th\u1ecfa m\u00e3n c\u1ee7a kh\u00e1ch h\u00e0ng.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28117"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28117"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28117\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28117"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28117"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28117"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}