{"id":28146,"date":"2023-12-07T04:57:20","date_gmt":"2023-12-07T04:57:20","guid":{"rendered":"https:\/\/masterskills.org\/blog\/bo-phan-sai-phai-concierge-trong-du-lich-la-gi-vai-tro-va-co-cau-to-chuc.html"},"modified":"2023-12-22T21:34:52","modified_gmt":"2023-12-22T14:34:52","slug":"bo-phan-sai-phai-concierge-trong-du-lich-la-gi-vai-tro-va-co-cau-to-chuc","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/bo-phan-sai-phai-concierge-trong-du-lich-la-gi-vai-tro-va-co-cau-to-chuc.html","title":{"rendered":"B\u1ed9 ph\u1eadn sai ph\u00e1i (Concierge) trong du l\u1ecbch l\u00e0 g\u00ec? Vai tr\u00f2 v\u00e0 c\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c"},"content":{"rendered":"
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H\u00ecnh minh h\u1ecda (Ngu\u1ed3n: news.timviec)<\/p>\n<\/figcaption><\/figure>\n

B\u1ed9 ph\u1eadn sai ph\u00e1i<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

B\u1ed9 ph\u1eadn sai ph\u00e1i<\/b> trong ti\u1ebfng Anh g\u1ecdi l\u00e0: Concierge.<\/b><\/p>\n

B\u1ed9 ph\u1eadn sai ph\u00e1i<\/b> l\u00e0 thu\u1eadt ng\u1eef \u0111\u1ec3 ch\u1ec9 nh\u1eefng nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ea1i ti\u1ec1n s\u1ea3nh v\u1edbi v\u00f4 v\u00e0n c\u00e1c c\u00f4ng vi\u1ec7c kh\u00e1c nhau. V\u00e0 v\u1edbi m\u1ecdi y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng l\u01b0u tr\u00fa ho\u1eb7c v\u00e3ng lai, m\u1ed9t nh\u00e2n vi\u00ean sai ph\u00e1i \u0111\u1ec1u ph\u1ea3i h\u1ed7 tr\u1ee3 v\u00e0 th\u1ef1c hi\u1ec7n. (Theo Tr\u01b0\u1eddng Trung C\u1ea5p Kinh T\u1ebf \u2013 Du L\u1ecbch TP.HCM )<\/i><\/p>\n

Vai tr\u00f2 c\u1ee7a b\u1ed9 ph\u1eadn sai ph\u00e1i<\/font><\/h3>\n

Trong chu\u1ed7i tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n th\u00ec \u1ea5n t\u01b0\u1ee3ng \u0111\u1ea7u ti\u00ean v\u00e0 \u1ea5n t\u01b0\u1ee3ng cu\u1ed1i c\u00f9ng ch\u00ednh l\u00e0:<\/p>\n

\u00c1nh m\u1eaft v\u00e0 n\u1ee5 c\u01b0\u1eddi c\u1ee7a nh\u00e2n vi\u00ean g\u00e1c c\u1eeda (doorman\/doorgirl), s\u1ef1 c\u1ea7n m\u1eabn v\u00e0 nhanh nh\u1eb9n c\u1ee7a nh\u00e2n vi\u00ean h\u00e0nh l\u00ed (bellman), s\u1ef1 linh ho\u1ea1t v\u00e0 chu \u0111\u00e1o c\u1ee7a nh\u00e2n vi\u00ean quan h\u1ec7 kh\u00e1ch h\u00e0ng (guest service attendant), s\u1ef1 \u0111a n\u0103ng v\u00e0 ki\u00ean nh\u1eabn c\u1ee7a nh\u00e2n vi\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng cao c\u1ea5p (butler).\u00a0<\/p>\n

H\u1ecd l\u00e0 nh\u1eefng con ng\u01b0\u1eddi g\u00f3p ph\u1ea7n l\u00e0m n\u00ean nh\u1eefng huy\u1ec1n tho\u1ea1i v\u1ec1 nghi\u1ec7p v\u1ee5 \u0111\u1ed9c \u0111\u00e1o v\u00e0 \u0111\u1eb7c s\u1eafc trong kh\u00e1ch s\u1ea1n – c\u00f4ng vi\u1ec7c c\u1ee7a b\u1ed9 ph\u1eadn sai ph\u00e1i (concierge).\u00a0<\/p>\n

B\u1ed9 ph\u1eadn sai ph\u00e1i \u0111\u01b0\u1ee3c h\u1ea7u h\u1ebft c\u00e1c kh\u00e1ch h\u00e0ng tin c\u1eady v\u00e0 \u01b0u chu\u1ed9ng do \u0111\u00e1p \u1ee9ng ph\u00f9 h\u1ee3p nhu c\u1ea7u v\u00e0 nh\u1eefng m\u1ed1i quan t\u00e2m c\u00e1 nh\u00e2n c\u1ee7a h\u1ecd t\u1eeb h\u1ed7 tr\u1ee3 th\u00f4ng tin trong v\u00e0 ngo\u00e0i kh\u00e1ch s\u1ea1n, v\u1eadn chuy\u1ec3n h\u00e0nh l\u00ed, h\u1ed7 tr\u1ee3 thu\u00ea xe, \u0111\u0103ng k\u00ed tour du l\u1ecbch, g\u1eedi th\u01b0, b\u01b0u thi\u1ebfp, thu\u00ea, m\u01b0\u1ee3n v\u1eadt d\u1ee5ng c\u00e1 nh\u00e2n…\u00a0<\/p>\n

T\u1ea5t c\u1ea3 nh\u1eefng c\u00e2u h\u1ecfi b\u1eaft \u0111\u1ea7u v\u1edbi C\u00e1i g\u00ec? \u1ede \u0111\u00e2u? V\u00ec sao? Khi n\u00e0o? Nh\u01b0 th\u1ebf n\u00e0o? c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c nh\u1eefng nh\u00e2n vi\u00ean thu\u1ed9c b\u1ed9 ph\u1eadn sai ph\u00e1i gi\u1ea3i \u0111\u00e1p, h\u01b0\u1edbng d\u1eabn, h\u1ed7 tr\u1ee3 m\u1ed9t c\u00e1ch chu \u0111\u00e1o v\u00e0 c\u1ea9n tr\u1ecdng khi\u1ebfn kh\u00e1ch h\u00e0ng tr\u1edf n\u00ean t\u1ef1 tin v\u00e0 c\u1ea3m th\u1ea5y quan tr\u1ecdng.\u00a0<\/p>\n

Khi l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n, kh\u00e1ch h\u00e0ng d\u1ec5 b\u1eaft chuy\u1ec7n v\u00e0 th\u00e2n quen v\u1edbi nh\u00e2n vi\u00ean sai ph\u00e1i h\u01a1n nh\u00e2n vi\u00ean t\u1ea1i c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c.<\/p>\n

Trong khi \u0111\u1eb7c th\u00f9 nghi\u1ec7p v\u1ee5 cho ph\u00e9p nh\u00e2n vi\u00ean sai ph\u00e1i \u0111i \u0111\u1ebfn h\u1ea7u h\u1ebft c\u00e1c khu v\u1ef1c trong kh\u00e1ch s\u1ea1n n\u00ean nh\u00e2n vi\u00ean sai ph\u00e1i \u0111\u01b0\u1ee3c coi l\u00e0 nh\u1eefng ra-\u0111a ti\u1ebfp nh\u1eadn v\u00e0 b\u00e1o c\u00e1o th\u00f4ng tin nh\u1eb1m ph\u1ed1i h\u1ee3p c\u00e1c b\u1ed9 ph\u1eadn l\u00e0m h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng.<\/p>\n

Qu\u1ea7y d\u1ecbch v\u1ee5 sai ph\u00e1i th\u01b0\u1eddng \u0111\u01b0\u1ee3c \u0111\u1eb7t \u1edf n\u01a1i d\u1ec5 d\u00e0ng ti\u1ebfp c\u1eadn b\u1edfi kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c t\u1ea1i c\u1eeda ra v\u00e0o c\u1ee7a kh\u00e1ch s\u1ea1n. \u0110\u1eb1ng sau qu\u1ea7y th\u01b0\u1eddng \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ph\u00f2ng \u0111\u1ec3 h\u00e0nh l\u00ed v\u00e0 c\u00e1c v\u1eadt d\u1ee5ng c\u1ee7a kh\u00e1ch g\u1eedi.\u00a0<\/p>\n

T\u1ea1i qu\u1ea7y d\u1ecbch v\u1ee5 sai ph\u00e1i, m\u1ed9t \u0111\u01b0\u1eddng d\u00e2y \u0111i\u1ec7n tho\u1ea1i tr\u1ef1c ti\u1ebfp ra b\u00ean ngo\u00e0i \u0111\u01b0\u1ee3c l\u1eafp \u0111\u1eb7t \u0111\u1ec3 nh\u00e2n vi\u00ean g\u1ecdi \u0111i\u1ec7n h\u1ed7 tr\u1ee3 kh\u00e1ch v\u00e0 m\u1ed9t \u0111\u01b0\u1eddng d\u00e2y \u0111i\u1ec7n tho\u1ea1i n\u1ed9i b\u1ed9 \u0111\u1ec3 li\u00ean l\u1ea1c v\u1edbi c\u00e1c b\u1ed9 ph\u1eadn kh\u00e1c.\u00a0<\/p>\n

M\u00e1y t\u00ednh k\u1ebft n\u1ed1i h\u1ec7 th\u1ed1ng c\u1ee7a kh\u00e1ch s\u1ea1n v\u00e0 k\u1ebft n\u1ed1i Internet \u0111\u1ec3 tra c\u1ee9u th\u00f4ng tin. B\u1ea3n \u0111\u1ed3 v\u00e0 c\u00e1c t\u1edd r\u01a1i th\u00f4ng tin \u0111\u01b0\u1ee3c in v\u00e0 s\u1eb5n s\u00e0ng cung c\u1ea5p cho kh\u00e1ch khi c\u00f3 y\u00eau c\u1ea7u.<\/p>\n

C\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c c\u1ee7a b\u1ed9 ph\u00e2n sai ph\u00e1i<\/font><\/h3>\n
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(T\u00e0i li\u1ec7u tham kh\u1ea3o: Qu\u1ea3n tr\u1ecb kh\u00e1ch s\u1ea1n, B\u00f9i Xu\u00e2n Phong, NXB Lao \u0111\u1ed9ng, 2015)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n B\u1ed9 ph\u1eadn sai ph\u00e1i (ti\u1ebfng Anh: Concierge) l\u00e0 thu\u1eadt ng\u1eef \u0111\u1ec3 ch\u1ec9 nh\u1eefng nh\u00e2n vi\u00ean h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng t\u1ea1i ti\u1ec1n s\u1ea3nh v\u1edbi v\u00f4 v\u00e0n c\u00e1c c\u00f4ng vi\u1ec7c kh\u00e1c nhau.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28146"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28146"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28146\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28146"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28146"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}