{"id":28198,"date":"2023-12-07T04:59:15","date_gmt":"2023-12-07T04:59:15","guid":{"rendered":"https:\/\/masterskills.org\/blog\/dam-bao-chat-luong-quality-assurance-qa-la-gi-can-cu-tien-hanh.html"},"modified":"2023-12-22T21:35:21","modified_gmt":"2023-12-22T14:35:21","slug":"dam-bao-chat-luong-quality-assurance-qa-la-gi-can-cu-tien-hanh","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/dam-bao-chat-luong-quality-assurance-qa-la-gi-can-cu-tien-hanh.html","title":{"rendered":"\u0110\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng (Quality assurance – QA) l\u00e0 g\u00ec? C\u0103n c\u1ee9 ti\u1ebfn h\u00e0nh"},"content":{"rendered":"
\n
\n
<\/div>\n
\n

H\u00ecnh minh ho\u1ea1 (Ngu\u1ed3n: recruitment)<\/p>\n<\/div>\n<\/div>\n

\u0110a\u0309m ba\u0309o ch\u00e2\u0301t l\u01b0\u01a1\u0323ng<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

\u0110a\u0309m ba\u0309o ch\u00e2\u0301t l\u01b0<\/span>\u01a1\u0323ng<\/b> trong ti\u1ebfng Anh \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0\u00a0Quality assurance\u00a0– QA.<\/b><\/p>\n

\u0110a\u0309m ba\u0309o ch\u00e2\u0301t l\u01b0\u01a1\u0323ng l\u00e0 m\u1ed9t trong ca\u0301c phu\u031bo\u031bng th\u01b0\u0301c qua\u0309n l\u00ed<\/span> ch\u00e2\u0301t lu\u031b\u01a1\u0323ng.<\/p>\n

\u0110a\u0309m ba\u0309o ch\u00e2\u0301t l\u01b0\u01a1\u0323ng <\/b>la\u0300 t\u1ea1\u0302p trung va\u0300o cung c\u00e2\u0301p lo\u0300ng tin r\u0103\u0300ng ca\u0301c ye\u0302u c\u00e2\u0300u ch\u00e2\u0301t l\u01b0<\/span>\u01a1\u0323ng se\u0303 \u0111\u01b0<\/span>\u01a1\u0323c th\u01b0\u0323c hi\u1eb9\u0302n.<\/p>\n

\u0110a\u0309m ba\u0309o ch\u00e2\u0301t l\u01b0<\/span>\u01a1\u0323ng<\/b> lie\u0302n quan \u0111\u00ea\u0301n m\u00f4\u0301i quan h\u1eb9\u0302 gi\u01b0\u0303a kha\u0301ch ha\u0300ng va\u0300 ng\u01b0<\/span>\u01a1\u0300i sa\u0309n xu\u00e2\u0301t, h\u01b0<\/span>\u01a1\u0301ng t\u01a1\u0301i s\u01b0\u0323 tho\u0309a ma\u0303n cu\u0309a kha\u0301ch ha\u0300ng.\u00a0<\/p>\n

\u0110o\u0301 la\u0300 toa\u0300n b\u1ecd\u0302 ca\u0301c hoa\u0323t \u0111\u1ecd\u0302ng co\u0301 k\u00ea\u0301 hoa\u0323ch va\u0300 h\u1eb9\u0302 th\u00f4\u0301ng \u0111\u01b0<\/span>\u01a1\u0323c ti\u00ea\u0301n ha\u0300nh trong m\u1ecd\u0302t h\u1eb9\u0302 th\u00f4\u0301ng ch\u00e2\u0301t l\u01b0<\/span>\u01a1\u0323ng nh\u0103\u0300m \u0111a\u0309m ba\u0309o ch\u00e2\u0301t l\u01b0<\/span>\u01a1\u0323ng trong n\u1ecd\u0302i b\u1ecd\u0302 va\u0300 v\u01a1\u0301i be\u0302n ngoa\u0300i.<\/p>\n

Thu\u1eadt ng\u1eef li\u00ean quan<\/b><\/p>\n

Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng <\/b>bao g\u00f4\u0300m ca\u0301c hoa\u0323t \u0111\u1ecd\u0302ng nh\u0103\u0300m \u0111i\u0323nh h\u01b0<\/span>\u01a1\u0301ng va\u0300 ki\u00ea\u0309m soa\u0301t m\u1ecd\u0302t t\u00f4\u0309\u00a0ch\u01b0\u0301c v\u00ea\u0300\u00a0ch\u00e2\u0301t l\u01b0<\/span>\u01a1\u0323ng.\u00a0<\/p>\n

Qua\u0309n l\u00ed<\/span> ch\u00e2\u0301t l\u01b0<\/span>\u01a1\u0323ng \u0111a\u0309m ba\u0309o cho ca\u0301c doanh nghi\u1eb9\u0302p la\u0300m \u0111u\u0301ng nh\u01b0\u0303ng vi\u1eb9\u0302c pha\u0309i la\u0300m. Ca\u0301c doanh nghi\u1eb9\u0302p mu\u00f4\u0301n na\u0302ng cao kha\u0309 na\u0306ng ca\u0323nh tranh tre\u0302n thi\u0323 tr\u01b0<\/span>\u01a1\u0300ng qu\u00f4\u0301c t\u00ea\u0301, pha\u0309i ti\u0300m hi\u00ea\u0309u va\u0300 a\u0301p du\u0323ng co\u0301 hi\u1eb9\u0302u qua\u0309 ca\u0301c t\u01b0<\/span> t\u01b0<\/span>\u01a1\u0309ng va\u0300 co\u0302ng cu\u0323\u00a0qua\u0309n l\u00ed<\/span> ch\u00e2\u0301t l\u01b0<\/span>\u01a1\u0323ng.\u00a0<\/p>\n

Tr\u01b0<\/span>\u01a1\u0301c h\u00ea\u0301t, qua\u0309n l\u00ed<\/span> ch\u00e2\u0301t l\u01b0<\/span>\u01a1\u0323ng b\u0103\u0301t \u0111\u00e2\u0300u t\u01b0\u0300\u00a0nh\u01b0\u0303ng hoa\u0323t \u0111\u1ecd\u0302ng mang ti\u0301nh \u0111i\u0323nh h\u01b0<\/span>\u01a1\u0301ng, n\u00ea\u0301u kho\u0302ng co\u0301 \u0111i\u0323nh h\u01b0<\/span>\u01a1\u0301ng ch\u0103\u0309ng kha\u0301c na\u0300o \u0111i bi\u00ea\u0309n ma\u0300 kho\u0302ng bi\u00ea\u0301t ha\u0300nh tri\u0300nh se\u0303 \u0111i \u0111\u00ea\u0301n \u0111a\u0302u.\u00a0<\/p>\n

Vi\u1eb9\u0302c \u0111i\u0323nh h\u01b0<\/span>\u01a1\u0301ng \u0111\u01b0<\/span>\u01a1\u0323c th\u00ea\u0309\u00a0hi\u1eb9\u0302n b\u0103\u0300ng nhi\u00ea\u0300u hi\u0300nh th\u01b0\u0301c kha\u0301c nhau nh\u01b0<\/span> xa\u0302y d\u01b0\u0323ng nhi\u1eb9\u0302m vu\u0323\u00a0chi\u00ea\u0301n l\u01b0<\/span>\u01a1\u0323c (mission), xa\u0302y d\u01b0\u0323ng chi\u0301nh sa\u0301ch (policy), xa\u0302y d\u01b0\u0323ng mu\u0323c tie\u0302u (goal, objective), xa\u0302y d\u01b0\u0323ng t\u00e2\u0300m nhi\u0300n (vision).<\/p>\n

Vi\u1eb9\u0302c xa\u0301c \u0111i\u0323nh \u0111u\u0301ng \u0111\u0103\u0301n ca\u0301c hoa\u0323t \u0111\u1ecd\u0302ng \u0111i\u0323nh h\u01b0<\/span>\u01a1\u0301ng tre\u0302n \u0111a\u0302y la\u0300 \u0111i\u00ea\u0300u co\u031b ba\u0309n \u0111\u00f4\u0301i v\u01a1\u0301i mo\u0323i t\u00f4\u0309\u00a0ch\u01b0\u0301c, tuy nhie\u0302n n\u00ea\u0301u chi\u0309 \u0111i\u0323nh h\u01b0<\/span>\u01a1\u0301ng \u0111u\u0301ng \u0111\u0103\u0301n tho\u0302i ch\u01b0<\/span>a \u0111u\u0309.<\/p>\n

M\u00f4\u0303i t\u00f4\u0309\u00a0ch\u01b0\u0301c c\u00e2\u0300n xa\u0301c \u0111i\u0323nh va\u0300 a\u0301p du\u0323ng ca\u0301c co\u0302ng cu\u0323 \u0111\u00ea\u0309\u00a0ki\u00ea\u0309m soa\u0301t mo\u0323i hoa\u0323t \u0111\u1ecd\u0302ng cu\u0309a t\u00f4\u0309\u00a0ch\u01b0\u0301c lie\u0302n quan \u0111\u00ea\u0301n ch\u00e2\u0301t l\u01b0<\/span>\u01a1\u0323ng, ha\u0300i ho\u0300a va\u0300 h\u01b0<\/span>\u01a1\u0301ng mo\u0323i hoa\u0323t \u0111\u1ecd\u0302ng na\u0300y nh\u0103\u0300m \u0111a\u0301p \u01b0\u0301ng ca\u0301c mu\u0323c tie\u0302u, chi\u0301nh sa\u0301ch \u0111a\u0303 \u0111\u00ea\u0300\u00a0ra, tho\u0309a ma\u0303n ca\u0301c ye\u0302u c\u00e2\u0300u cu\u0309a kha\u0301ch ha\u0300ng va\u0300 ca\u0301c be\u0302n lie\u0302n quan.<\/p>\n

C\u0103n c\u1ee9 ti\u1ebfn h\u00e0nh ho\u1ea1t \u0111\u1ed9ng \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng<\/font><\/h3>\n

Ca\u0306n c\u01b0\u0301 \u0111\u00ea\u0309 ca\u0301c doanh nghi\u1eb9\u0302p ti\u00ea\u0301n ha\u0300nh ca\u0301c hoa\u0323t \u0111\u1ecd\u0302ng v\u00ea\u0300 \u0111a\u0309m ba\u0309o ch\u00e2\u0301t l\u01b0<\/span>\u01a1\u0323ng la\u0300 ca\u0301c tie\u0302u chu\u00e2\u0309n v\u00ea\u0300 mo\u0302 hi\u0300nh h\u1eb9\u0302 th\u00f4\u0301ng qua\u0309n l\u00ed<\/span> ch\u00e2\u0301t l\u01b0<\/span>\u01a1\u0323ng nh\u01b0<\/span> b\u1ecd\u0302 tie\u0302u chu\u00e2\u0309n ISO 9000 (ISO vi\u1ebft t\u1eaft c\u1ee7a International Organization for Standardization –\u00a0T\u1ed5 ch\u1ee9c ti\u00eau chu\u1ea9n h\u00f3a qu\u1ed1c t\u1ebf).<\/p>\n

H\u1eb9\u0302 th\u00f4\u0301ng qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng theo ISO 9000 la\u0300 ph\u01b0<\/span>o\u031bng th\u01b0\u0301c qua\u0309n l\u00ed<\/span> tie\u0302n ti\u00ea\u0301n, bao g\u00f4\u0300m ca\u0301c hoa\u0323t \u0111\u1ecd\u0302ng qua\u0309n l\u00ed<\/span> va\u0300 k\u0129 thu\u1ea1\u0302t \u0111\u01b0<\/span>\u01a1\u0323c s\u01b0\u0309 du\u0323ng \u0111\u00ea\u0309 \u0111a\u0323t, duy tri\u0300 va\u0300 ca\u0309i ti\u00ea\u0301n ch\u00e2\u0301t l\u01b0<\/span>\u01a1\u0323ng sa\u0309n ph\u00e2\u0309m, qui tri\u0300nh ho\u1ea1\u0306c di\u0323ch vu\u0323 va\u0300 \u0111\u00ea\u0309 gia\u0309m b\u01a1\u0301t ca\u0301c chi phi\u0301 \u00e2\u0309n trong sa\u0309n xu\u00e2\u0301t, kinh doanh, ta\u0323o lo\u0300ng tin \u0111\u00f4\u0301i v\u01a1\u0301i kha\u0301ch ha\u0300ng.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n, NXB H\u1ed3ng \u0110\u1ee9c)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n \u0110\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng (ti\u1ebfng Anh: Quality assurance – QA) li\u00ean quan \u0111\u1ebfn m\u1ed1i quan h\u1ec7 gi\u1eefa kh\u00e1ch h\u00e0ng v\u00e0 ng\u01b0\u1eddi s\u1ea3n xu\u1ea5t, h\u01b0\u1edbng t\u1edbi s\u1ef1 th\u1ecfa m\u00e3n c\u1ee7a kh\u00e1ch h\u00e0ng.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28198"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28198"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28198\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}