{"id":28327,"date":"2023-12-07T05:06:10","date_gmt":"2023-12-07T05:06:10","guid":{"rendered":"https:\/\/masterskills.org\/blog\/ki-nang-nhan-thuc-conceptual-skills-trong-quan-tri-la-gi-vi-du-ve-ki-nang-nhan-thuc.html"},"modified":"2023-12-22T21:36:19","modified_gmt":"2023-12-22T14:36:19","slug":"ki-nang-nhan-thuc-conceptual-skills-trong-quan-tri-la-gi-vi-du-ve-ki-nang-nhan-thuc","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/ki-nang-nhan-thuc-conceptual-skills-trong-quan-tri-la-gi-vi-du-ve-ki-nang-nhan-thuc.html","title":{"rendered":"K\u0129 n\u0103ng nh\u1eadn th\u1ee9c (Conceptual Skills) trong qu\u1ea3n tr\u1ecb l\u00e0 g\u00ec? V\u00ed d\u1ee5 v\u1ec1 k\u0129 n\u0103ng nh\u1eadn th\u1ee9c"},"content":{"rendered":"
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H\u00ecnh minh h\u1ecda<\/i><\/p>\n<\/figcaption><\/figure>\n

K\u0129 n\u0103ng nh\u1eadn th\u1ee9c<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

K\u0129 n\u0103ng nh\u1eadn th\u1ee9c<\/b> trong ti\u1ebfng Anh l\u00e0 Conceptual Skills.<\/b><\/p>\n

K\u0129 n\u0103ng nh\u1eadn th\u1ee9c<\/i> l\u00e0 kh\u1ea3 n\u0103ng suy ngh\u0129 s\u00e1ng t\u1ea1o, ph\u00e2n t\u00edch v\u00e0 hi\u1ec3u nh\u1eefng \u00fd t\u01b0\u1edfng ph\u1ee9c t\u1ea1p v\u00e0 tr\u1eebu t\u01b0\u1ee3ng. Nh\u00e0 qu\u1ea3n l\u00ed c\u1ea5p cao c\u1ea7n s\u1eed d\u1ee5ng k\u0129 n\u0103ng nh\u1eadn th\u1ee9c <\/i>\u0111\u1ec3 c\u00f3 c\u00e1i nh\u00ecn t\u1ed5ng th\u1ec3 v\u1ec1 c\u00f4ng ty, hi\u1ec3u \u0111\u01b0\u1ee3c m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn v\u00e0 ph\u00f2ng ban, \u0111\u00e1nh gi\u00e1 t\u00e1c \u0111\u1ed9ng c\u1ee7a c\u00f4ng ty t\u1edbi m\u00f4i tr\u01b0\u1eddng xung quanh.<\/p>\n

(Theo businessdictionary.com<\/i>)<\/p>\n

C\u00e1c k\u0129 n\u0103ng trong qu\u1ea3n tr\u1ecb<\/b><\/p>\n

Nh\u00e0 l\u00ed lu\u1eadn v\u00e0 t\u00e2m l\u00fd h\u1ecdc Daniel Katz \u0111\u00e3 x\u00e1c \u0111\u1ecbnh ba k\u0129 n\u0103ng<\/span> ph\u1ed5 bi\u1ebfn c\u1ea7n thi\u1ebft cho m\u1ecdi nh\u00e0 qu\u1ea3n l\u00ed. \u0110\u00f3 l\u00e0 c\u00e1c k\u0129 n\u0103ng<\/span> nh\u1eadn th\u1ee9c<\/i>, k\u0129 n\u0103ng<\/span> con ng\u01b0\u1eddi v\u00e0 k\u0129 n\u0103ng\u00a0<\/span>k\u0129 thu\u1eadt.<\/p>\n

– <\/i>K\u0129 n\u0103ng nh\u1eadn th\u1ee9c:\u00a0<\/i>cho ph\u00e9p nh\u00e0 qu\u1ea3n l\u00ed h\u00ecnh dung to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c v\u00e0 l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c \u00fd t\u01b0\u1edfng v\u00e0 m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c kh\u00e1i ni\u1ec7m tr\u1eebu t\u01b0\u1ee3ng.<\/p>\n

– K\u0129 n\u0103ng<\/span> con ng\u01b0\u1eddi, c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 k\u0129 n\u0103ng<\/span> quan h\u1ec7 con ng\u01b0\u1eddi: bao g\u1ed3m vi\u1ec7c giao ti\u1ebfp v\u00e0 ch\u00fa \u00fd \u0111\u1ebfn m\u1ed1i quan h\u1ec7 v\u1edbi ng\u01b0\u1eddi kh\u00e1c.<\/p>\n

– K\u0129 n\u0103ng<\/span> k\u0129 thu\u1eadt: l\u00e0 nh\u1eefng ki\u1ebfn th\u1ee9c v\u00e0 n\u0103ng l\u1ef1c \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. Nh\u00e0 qu\u1ea3n l\u00ed c\u1ea7n c\u00f3 k\u0129 n\u0103ng<\/span> k\u0129 thu\u1eadt \u0111\u1ec3 giao ti\u1ebfp hi\u1ec7u qu\u1ea3 v\u1edbi nh\u00e2n vi\u00ean tr\u1ef1c ti\u1ebfp l\u00e0m vi\u1ec7c v\u00e0 h\u1ed7 tr\u1ee3 h\u1ecd.<\/p>\n

D\u00f9 m\u1ecdi nh\u00e0 qu\u1ea3n l\u00ed \u0111\u1ec1u c\u00f3 nh\u1eefng k\u0129 n\u0103ng<\/span> tr\u00ean, t\u1ec9 tr\u1ecdng c\u1ea7n thi\u1ebft c\u1ee7a t\u1eebng k\u0129 n\u0103ng<\/span> thay \u0111\u1ed5i t\u00f9y theo ng\u00e0nh v\u00e0 c\u1ea5p \u0111\u1ed9 qu\u1ea3n l\u00ed.<\/p>\n

T\u1ea7m quan tr\u1ecdng c\u1ee7a k\u0129 n\u0103ng nh\u1eadn th\u1ee9c theo c\u1ea5p qu\u1ea3n l\u00ed<\/font><\/h3>\n

C\u00e1c nh\u00e0 qu\u1ea3n l\u00ed c\u1ea5p cao ch\u1ee7 y\u1ebfu c\u1ea7n s\u1eed d\u1ee5ng k\u0129 n\u0103ng<\/span> nh\u1eadn th\u1ee9c<\/i>, nh\u01b0ng h\u1ecd c\u0169ng s\u1eed d\u1ee5ng c\u00e1c k\u0129 n\u0103ng<\/span> con ng\u01b0\u1eddi,v\u00e0 k\u0129 n\u0103ng<\/span>\u00a0k\u0129 thu\u1eadt \u0111\u1ec3 thi\u1ebft l\u1eadp m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c ph\u00f9 h\u1ee3p v\u1edbi t\u1ed5 ch\u1ee9c.<\/p>\n

H\u1ea7u h\u1ebft c\u00e1c nh\u00e0 qu\u1ea3n l\u00ed c\u1ea5p trung ch\u1ee7 y\u1ebfu s\u1eed d\u1ee5ng k\u0129 n\u0103ng<\/span> con ng\u01b0\u1eddi, v\u00ec h\u1ecd c\u1ea7n giao ti\u1ebfp v\u1edbi c\u1ea5p tr\u00ean, c\u1ea5p d\u01b0\u1edbi v\u00e0 xuy\u00ean su\u1ed1t t\u1ed5 ch\u1ee9c \u0111\u1ec3 l\u00e0m t\u1ed1t c\u00f4ng vi\u1ec7c, nh\u01b0ng h\u1ecd c\u0169ng c\u1ea7n c\u00e1c k\u0129 n\u0103ng<\/span> nh\u1eadn th\u1ee9c <\/i>\u0111\u1ec3 x\u00e1c \u0111\u1ecbnh m\u1ee5c \u0111\u00edch v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c.<\/p>\n

C\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e0 qu\u1ea3n l\u00ed c\u1ea5p c\u01a1 s\u1edf (c\u00e1c gi\u00e1m s\u00e1t vi\u00ean tr\u1ef1c ti\u1ebfp) kh\u00f4ng \u0111\u00f2i h\u1ecfi nhi\u1ec1u k\u0129 n\u0103ng<\/span> nh\u1eadn th\u1ee9c<\/i>. H\u1ecd ch\u1ee7 y\u1ebfu d\u1ef1a v\u00e0o k\u0129 n\u0103ng<\/span> k\u0129 thu\u1eadt, v\u00e0 ngo\u00e0i ra c\u0169ng c\u1ea7n m\u1ed9t s\u1ed1 k\u0129 n\u0103ng<\/span> quan h\u1ec7 con ng\u01b0\u1eddi.<\/p>\n

Sidney Fine, m\u1ed9t gi\u00e1o s\u01b0 v\u00e0 nh\u00e0 s\u1eed h\u1ecdc, \u0111\u00e3 m\u00f4 t\u1ea3 ba nh\u00f3m k\u0129 n\u0103ng li\u00ean quan \u0111\u1ebfn d\u1eef li\u1ec7u (nh\u1eadn th\u1ee9c), con ng\u01b0\u1eddi v\u00e0 v\u1eadt (k\u0129 thu\u1eadt). Ba nh\u00f3m k\u0129 n\u0103ng n\u00e0y t\u01b0\u01a1ng \u1ee9ng v\u1edbi c\u00e1c k\u0129 n\u0103ng c\u1ee7a Katz. Fine m\u00f4 t\u1ea3 c\u00e1c k\u0129 n\u0103ng d\u1eef li\u1ec7u (nh\u1eadn th\u1ee9c) ho\u1ea1t \u0111\u1ed9ng v\u1edbi nhau trong m\u1ed9t h\u1ec7 th\u1ed1ng ph\u00e2n c\u1ea5p ch\u1ed3ng l\u00ean nhau, nh\u01b0 th\u1ec3 hi\u1ec7n trong h\u00ecnh \u1ea3nh n\u00e0y:<\/p>\n

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\n<\/figcaption><\/figure>\n

V\u00ed d\u1ee5 v\u1ec1 k\u0129 n\u0103ng nh\u1eadn th\u1ee9c<\/font><\/h4>\n

Julia l\u00e0 qu\u1ea3n l\u00ed c\u1ea5p c\u01a1 s\u1edf, ch\u1ecbu tr\u00e1ch nhi\u1ec7m gi\u00e1m s\u00e1t hai ng\u01b0\u1eddi kh\u00e1c trong b\u1ed9 ph\u1eadn \u0111\u1ed3 h\u1ecda t\u1ea1i Razzle Dazzle, m\u1ed9t c\u00f4ng ty marketing v\u00e0\u00a0quan h\u1ec7 c\u00f4ng ch\u00fang. Do \u0111\u1eb7c th\u00f9 ng\u00e0nh, c\u00f4 \u1ea5y c\u00f3 k\u0129 n\u0103ng<\/span> nh\u1eadn th\u1ee9c <\/i>t\u1ed1t. S\u1ebfp c\u1ee7a c\u00f4 \u0111\u01b0a ra c\u00e1c m\u1eabu v\u1ec1 lo\u1ea1i c\u00f4ng vi\u1ec7c m\u00e0 anh hy v\u1ecdng nh\u00f3m c\u1ee7a c\u00f4 s\u1ebd t\u1ea1o ra, c\u00f4 sao ch\u00e9p c\u00e1c v\u00ed d\u1ee5 v\u00e0 so s\u00e1nh c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00f3m c\u00f4 v\u1edbi ti\u00eau chu\u1ea9n.<\/p>\n

Hai n\u0103m sau, c\u00f4 \u1ea5y tr\u1edf th\u00e0nh gi\u00e1m \u0111\u1ed1c marketing tr\u1ef1c tuy\u1ebfn. L\u00e0 ng\u01b0\u1eddi qu\u1ea3n l\u00ed c\u1ea5p trung, c\u00f4 v\u1eabn c\u00f3 c\u00e1c k\u0129 n\u0103ng nh\u1eadn th\u1ee9c<\/b> \u0111\u1ec3 sao ch\u00e9p v\u00e0 so s\u00e1nh, nh\u01b0ng c\u00f4 c\u0169ng c\u00f3 k\u0129 n\u0103ng<\/span> ph\u00e2n t\u00edch \u0111\u1ed3 h\u1ecda cho c\u00e1c kh\u00e1i ni\u1ec7m ph\u1ee9c t\u1ea1p h\u01a1n, ch\u1eb3ng h\u1ea1n nh\u01b0 \u1ea9n d\u1ee5 v\u00e0 \u00fd ngh\u0129a, m\u00e0u s\u1eafc, h\u00ecnh d\u1ea1ng v\u00e0 k\u1ebft c\u1ea5u. Sau \u0111\u00f3, c\u00f4 t\u1eadp h\u1ee3p c\u00e1c v\u00ed d\u1ee5 v\u1ec1 s\u1ea3n ph\u1ea9m t\u1ed1t \u0111\u1ec3 chia s\u1ebb v\u1edbi ng\u01b0\u1eddi gi\u00e1m s\u00e1t b\u00ean d\u01b0\u1edbi.<\/p>\n

5 n\u0103m sau, Julia tr\u1edf th\u00e0nh \u0111\u1ed1i t\u00e1c trong c\u00f4ng ty. C\u00f4 \u1ea5y t\u1ea1o ra chi\u1ebfn l\u01b0\u1ee3c thi\u1ebft k\u1ebf s\u00e1ng t\u1ea1o v\u00e0 \u0111i\u1ec1u ph\u1ed1i ho\u1ea1t \u0111\u1ed9ng c\u1ee7a c\u00e1c b\u1ed9 ph\u1eadn b\u00ean d\u01b0\u1edbi \u0111\u1ec3 c\u00f4ng ty c\u00f3 th\u1ec3 \u0111\u00e1p \u1ee9ng c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c. Khi th\u1ea3o lu\u1eadn \u0111\u1ec3 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh chi\u1ebfn l\u01b0\u1ee3c, c\u00f4 \u1ea5y s\u1ebd t\u1ed5ng h\u1ee3p th\u00f4ng tin t\u1eeb to\u00e0n b\u1ed9 c\u00f4ng ty, c\u0169ng nh\u01b0 t\u1eeb c\u00e1c thay \u0111\u1ed5i trong \u0111i\u1ec1u ki\u1ec7n v\u00e0 xu h\u01b0\u1edbng tr\u00ean th\u1ecb tr\u01b0\u1eddng.<\/p>\n

(Theo study.com<\/i>)<\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n K\u0129 n\u0103ng nh\u1eadn th\u1ee9c (ti\u1ebfng Anh: Conceptual Skills) l\u00e0 kh\u1ea3 n\u0103ng suy ngh\u0129 s\u00e1ng t\u1ea1o, ph\u00e2n t\u00edch v\u00e0 hi\u1ec3u nh\u1eefng \u00fd t\u01b0\u1edfng ph\u1ee9c t\u1ea1p v\u00e0 tr\u1eebu t\u01b0\u1ee3ng. K\u0129 n\u0103ng n\u00e0y r\u1ea5t quan tr\u1ecdng v\u1edbi nh\u00e0 qu\u1ea3n l\u00ed c\u1ea5p cao \u0111\u1ec3 c\u00f3 c\u00e1i nh\u00ecn t\u1ed5ng th\u1ec3 v\u1ec1 c\u00f4ng ty.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28327"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28327"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28327\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28327"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28327"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28327"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}