{"id":28416,"date":"2023-12-07T05:09:06","date_gmt":"2023-12-07T05:09:06","guid":{"rendered":"https:\/\/masterskills.org\/blog\/quan-li-chat-luong-quality-management-la-gi-chuc-nang.html"},"modified":"2023-12-22T21:36:51","modified_gmt":"2023-12-22T14:36:51","slug":"quan-li-chat-luong-quality-management-la-gi-chuc-nang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/quan-li-chat-luong-quality-management-la-gi-chuc-nang.html","title":{"rendered":"Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng (Quality Management) l\u00e0 g\u00ec? Ch\u1ee9c n\u0103ng"},"content":{"rendered":"
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H\u00ecnh minh ho\u1ea1 (Ngu\u1ed3n: cgbusinessconsulting)<\/p>\n<\/div>\n<\/div>\n

Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng\u00a0<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng <\/b>trong ti\u1ebfng Anh \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0\u00a0Quality Management.<\/b><\/p>\n

– Theo GOST 15467-70: <\/b>Qua\u0309n l\u00ed ch\u00e2\u0301t lu\u031b\u01a1\u0323ng la\u0300 x\u00e2y d\u01b0\u0323ng, \u0111a\u0309m ba\u0309o va\u0300 duy tri\u0300 m\u01b0\u0301c ch\u00e2\u0301t lu\u031b\u01a1\u0323ng t\u00e2\u0301t y\u00ea\u0301u cu\u0309a sa\u0309n ph\u00e2\u0309m khi thi\u00ea\u0301t k\u00ea\u0301, ch\u00ea\u0301 ta\u0323o, lu\u031bu tho\u0302ng va\u0300 tie\u0302u du\u0300ng.\u00a0<\/p>\n

\u0110i\u00ea\u0300u na\u0300y \u0111u\u031b\u01a1\u0323c th\u01b0\u0323c hi\u1eb9\u0302n b\u0103\u0300ng ca\u0301ch ki\u00ea\u0309m tra ch\u00e2\u0301t lu\u031b\u01a1\u0323ng co\u0301 h\u1eb9\u0302 th\u00f4\u0301ng, cu\u0303ng nhu\u031b ta\u0301c \u0111\u1ecd\u0302ng hu\u031b\u01a1\u0301ng \u0111i\u0301ch t\u01a1\u0301i ca\u0301c nha\u0301n t\u00f4\u0301 va\u0300 \u0111i\u00ea\u0300u ki\u1eb9\u0302n a\u0309nh hu\u031b\u01a1\u0309ng t\u01a1\u0301i ch\u00e2\u0301t lu\u031b\u01a1\u0323ng chi phi\u0301.<\/p>\n

– Theo ca\u0301c tie\u0302u chu\u00e2\u0309n co\u0302ng nghi\u1eb9\u0302p Nh\u1ea1\u0302t Ba\u0309n (JIS) xa\u0301c \u0111i\u0323nh: <\/b>Qua\u0309n l\u00ed<\/span> ch\u00e2\u0301t lu\u031b\u01a1\u0323ng la\u0300 h\u1eb9\u0302 th\u00f4\u0301ng ca\u0301c phu\u031bo\u031bng pha\u0301p sa\u0309n xu\u00e2\u0301t ta\u0323o \u0111i\u00ea\u0300u ki\u1eb9\u0302n sa\u0309n xu\u00e2\u0301t ti\u00ea\u0301t ki\u1eb9\u0302m ha\u0300ng hoa\u0301 co\u0301 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng cao ho\u1ea1\u0306c \u0111u\u031ba ra nh\u01b0\u0303ng di\u0323ch vu\u0323 co\u0301 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng tho\u0309a ma\u0303n ye\u0302u c\u00e2\u0300u cu\u0309a ngu\u031b\u01a1\u0300i tie\u0302u du\u0300ng.<\/p>\n

– Theo t\u00f4\u0309 ch\u01b0\u0301c tie\u0302u chu\u00e2\u0309n ho\u0301a qu\u00f4\u0301c t\u00ea\u0301 ISO 9000 cho r\u0103\u0300ng:<\/b>\u00a0Qua\u0309n l\u00ed<\/span> ch\u00e2\u0301t lu\u031b\u01a1\u0323ng la\u0300 m\u1ecd\u0302t hoa\u0323t \u0111\u1ecd\u0302ng co\u0301 ch\u01b0\u0301c na\u0306ng qua\u0309n l\u00ed<\/span> chung nh\u0103\u0300m mu\u0323c \u0111i\u0301ch \u0111\u00ea\u0300 ra chi\u0301nh sa\u0301ch, mu\u0323c tie\u0302u, tra\u0301ch nhi\u1eb9\u0302m va\u0300 th\u01b0\u0323c hi\u1eb9\u0302n chu\u0301ng b\u0103\u0300ng ca\u0301c bi\u1eb9\u0302n pha\u0301p nhu\u031b hoa\u0323ch \u0111i\u0323nh ch\u00e2\u0301t lu\u031b\u01a1\u0323ng, ki\u00ea\u0309m soa\u0301t ch\u00e2\u0301t lu\u031b\u01a1\u0323ng, \u0111a\u0309m ba\u0309o ch\u00e2\u0301t lu\u031b\u01a1\u0323ng va\u0300 ca\u0309i ti\u00ea\u0301n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng trong khuo\u0302n kh\u00f4\u0309 m\u1ecd\u0302t h\u1eb9\u0302 th\u00f4\u0301ng ch\u00e2\u0301t lu\u031b\u01a1\u0323ng.<\/p>\n

M\u1ecd\u0302t s\u00f4\u0301 thu\u1ea1\u0302t ng\u01b0\u0303 trong qua\u0309n\u00a0l\u00ed\u00a0ch\u00e2\u0301t lu\u031b\u01a1\u0323ng \u0111u\u031b\u01a1\u0323c hi\u00ea\u0309u nhu\u031b sau:<\/font><\/h3>\n

– “Chi\u0301nh sa\u0301ch ch\u00e2\u0301t lu\u031b\u01a1\u0323ng”<\/b> la\u0300 toa\u0300n b\u1ecd\u0302 y\u0301 \u0111\u00f4\u0300 va\u0300 \u0111i\u0323nh hu\u031b\u01a1\u0301ng v\u00ea\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng do la\u0303nh \u0111a\u0323o cao nh\u00e2\u0301t cu\u0309a doanh nghi\u1eb9\u0302p chi\u0301nh th\u01b0\u0301c co\u0302ng b\u00f4\u0301.\u00a0<\/p>\n

\u0110a\u0301y la\u0300 l\u01a1\u0300i tuye\u0302n b\u00f4\u0301 v\u00ea\u0300 vi\u1eb9\u0302c ngu\u031b\u01a1\u0300i cung c\u00e2\u0301p \u0111i\u0323nh \u0111a\u0301p \u01b0\u0301ng ca\u0301c nhu c\u00e2\u0300u cu\u0309a kha\u0301ch ha\u0300ng, ne\u0302n t\u00f4\u0309 ch\u01b0\u0301c nhu\u031b th\u00ea\u0301 na\u0300o va\u0300 bi\u1eb9\u0302n pha\u0301p \u0111\u00ea\u0309 \u0111a\u0323t \u0111u\u031b\u01a1\u0323c \u0111i\u00ea\u0300u na\u0300y.<\/p>\n

– “Hoa\u0323ch di\u0323nh ch\u00e2\u0301t lu\u031b\u01a1\u0323ng”<\/b> la\u0300 ca\u0301c hoa\u0323t \u0111\u1ecd\u0302ng nh\u0103\u0300m thi\u00ea\u0301t l\u1ea1\u0302p ca\u0301c mu\u0323c tie\u0302u va\u0300 ye\u0302u c\u00e2\u0300u \u0111\u00f4\u0301i v\u01a1\u0301i ch\u00e2\u0301t lu\u031b\u01a1\u0323ng va\u0300 \u0111\u00ea\u0309 th\u01b0\u0323c hi\u1eb9\u0302n ca\u0301c y\u00ea\u0301u t\u00f4\u0301 cu\u0309a h\u1eb9\u0302 th\u00f4\u0301ng ch\u00e2\u0301t lu\u031b\u01a1\u0323ng.<\/p>\n

– “Ki\u00ea\u0309m soa\u0301t ch\u00e2\u0301t lu\u031b\u01a1\u0323ng” <\/b>la\u0300 ca\u0301c k\u0129<\/span> thu\u1ea1\u0302t va\u0300 ca\u0301c hoa\u0323t \u0111\u1ecd\u0302ng ta\u0301c nghi\u1eb9\u0302p \u0111u\u031b\u01a1\u0323c s\u01b0\u0309 du\u0323ng \u0111\u00ea\u0309 th\u01b0\u0323c hi\u1eb9\u0302n ca\u0301c ye\u0302u c\u00e2\u0300u ch\u00e2\u0301t lu\u031b\u01a1\u0323ng.<\/p>\n

– “\u0110a\u0309m ba\u0309o ch\u00e2\u0301t lu\u031b\u01a1\u0323ng”<\/b> la\u0300 mo\u0323i hoa\u0323t \u0111\u1ecd\u0302ng co\u0301 k\u00ea\u0301 hoa\u0323ch va\u0300 co\u0301 h\u1eb9\u0302 th\u00f4\u0301ng ch\u00e2\u0301t lu\u031b\u01a1\u0323ng \u0111u\u031b\u01a1\u0323c kh\u0103\u0309ng \u0111i\u0323nh \u0111\u00ea\u0309 \u0111em la\u0323i lo\u0300ng tin tho\u0309a ma\u0303n ca\u0301c ye\u0302u c\u00e2\u0300u \u0111\u00f4\u0301i v\u01a1\u0301i ch\u00e2\u0301t lu\u031b\u01a1\u0323ng.<\/p>\n

– “H\u1eb9\u0302 th\u00f4\u0301ng ch\u00e2\u0301t lu\u031b\u01a1\u0323ng”<\/b> la\u0300 bao g\u00f4\u0300m co\u031b c\u00e2\u0301u t\u00f4\u0309 ch\u01b0\u0301c, thu\u0309 tu\u0323c, qua\u0301 tri\u0300nh va\u0300 ngu\u00f4\u0300n l\u01b0\u0323c c\u00e2\u0300n thi\u00ea\u0301t \u0111\u00ea\u0309 th\u01b0\u0323c hi\u1eb9\u0302n co\u0302ng ta\u0301c qua\u0309n l\u00ed<\/span> ch\u00e2\u0301t lu\u031b\u01a1\u0323ng.<\/p>\n

Ch\u1ee9c n\u0103ng<\/font><\/h3>\n

– Ch\u01b0\u0301c na\u0306ng hoa\u0323ch \u0111i\u0323nh<\/b><\/p>\n

Hoa\u0323ch \u0111i\u0323nh la\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng quan tro\u0323ng ha\u0300ng \u0111\u00e2\u0300u va\u0300 \u0111i tru\u031b\u01a1\u0301c ca\u0301c ch\u01b0\u0301c na\u0306ng kha\u0301c cu\u0309a qua\u0309n l\u00ed<\/span> ch\u00e2\u0301t lu\u031b\u01a1\u0323ng.<\/p>\n

Hoa\u0323ch \u0111i\u0323nh ch\u00e2\u0301t lu\u031b\u01a1\u0323ng la\u0300 m\u1ecd\u0302t hoa\u0323t \u0111\u1ecd\u0302ng xa\u0301c \u0111i\u0323nh mu\u0323c tie\u0302u va\u0300 ca\u0301c phu\u031bo\u031bng ti\u1eb9\u0302n, ngu\u00f4\u0300n l\u01b0\u0323c va\u0300 bi\u1eb9\u0302n pha\u0301p nh\u0103\u0300m th\u01b0\u0323c hi\u1eb9\u0302n mu\u0323c tie\u0302u ch\u00e2\u0301t lu\u031b\u01a1\u0323ng sa\u0309n ph\u00e2\u0309m.<\/p>\n

– Ch\u01b0\u0301c na\u0306ng t\u00f4\u0309 ch\u01b0\u0301c<\/b><\/p>\n

Theo nghi\u0303a \u0111\u00e2\u0300y \u0111u\u0309 \u0111\u00ea\u0309 la\u0300m t\u00f4\u0301t ch\u01b0\u0301c na\u0306ng t\u00f4\u0309 ch\u01b0\u0301c c\u00e2\u0300n th\u01b0\u0323c hi\u1eb9\u0302n ca\u0301c nhi\u1eb9\u0302m vu\u0323 chu\u0309 y\u00ea\u0301u sau \u0111a\u0301y:<\/p>\n

+ T\u00f4\u0309 ch\u01b0\u0301c h\u1eb9\u0302 th\u00f4\u0301ng qua\u0309n l\u00ed<\/span> ch\u00e2\u0301t lu\u031b\u01a1\u0323ng<\/p>\n

+ T\u00f4\u0309 ch\u01b0\u0301c th\u01b0\u0323c hi\u1eb9\u0302n bao g\u00f4\u0300m vi\u1eb9\u0302c ti\u00ea\u0301n ha\u0300nh ca\u0301c bi\u1eb9\u0302n pha\u0301p kinh t\u00ea\u0301, t\u00f4\u0309 ch\u01b0\u0301c, k\u0129<\/span> thu\u1ea1\u0302t, chi\u0301nh tri\u0323, tu\u031b tu\u031b\u01a1\u0309ng, ha\u0300nh chi\u0301nh nh\u0103\u0300m th\u01b0\u0323c hi\u1eb9\u0302n k\u00ea\u0301 hoa\u0323ch \u0111a\u0303 xa\u0301c \u0111i\u0323nh.<\/p>\n

– Ch\u01b0\u0301c na\u0306ng ki\u00ea\u0309m tra, ki\u00ea\u0309m soa\u0301t<\/b><\/p>\n

Ki\u00ea\u0309m tra, ki\u00ea\u0309m soa\u0301t ch\u00e2\u0301t lu\u031b\u01a1\u0323ng la\u0300 qua\u0301 tri\u0300nh \u0111i\u00ea\u0300u khi\u00ea\u0309n, \u0111a\u0301nh gia\u0301 ca\u0301c hoa\u0323t \u0111\u1ecd\u0302ng ta\u0301c nghi\u1eb9\u0302p tho\u0302ng qua nh\u01b0\u0303ng k\u0129<\/span> thu\u1ea1\u0302t, phu\u031bo\u031bng ti\u1eb9\u0302n, phu\u031bo\u031bng pha\u0301p va\u0300 hoa\u0323t \u0111\u1ecd\u0302ng nh\u0103\u0300m \u0111a\u0309m ba\u0309o ch\u00e2\u0301t lu\u031b\u01a1\u0323ng sa\u0309n ph\u00e2\u0309m theo \u0111u\u0301ng ye\u0302u c\u00e2\u0300u \u0111\u1ea1\u0306t ra.<\/p>\n

– Ch\u01b0\u0301c na\u0306ng ki\u0301ch thi\u0301ch<\/b><\/p>\n

Ki\u0301ch thi\u0301ch vi\u1eb9\u0302c \u0111a\u0309m ba\u0309o va\u0300 na\u0302ng cao ch\u00e2\u0301t lu\u031b\u01a1\u0323ng \u0111u\u031b\u01a1\u0323c th\u01b0\u0323c hi\u1eb9\u0302n tho\u0302ng qua a\u0301p du\u0323ng ch\u00ea\u0301 \u0111\u1ecd\u0302 thu\u031b\u01a1\u0309ng pha\u0323t v\u00ea\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng \u0111\u00f4\u0301i v\u01a1\u0301i ngu\u031b\u01a1\u0300i lao \u0111\u1ecd\u0302ng va\u0300 a\u0301p du\u0323ng gia\u0309i thu\u031b\u01a1\u0309ng qu\u00f4\u0301c gia v\u00ea\u0300 \u0111a\u0309m ba\u0309o va\u0300 n\u00e2ng cao ch\u00e2\u0301t lu\u031b\u01a1\u0323ng.<\/p>\n

– Ch\u01b0\u0301c na\u0306ng \u0111i\u00ea\u0300u chi\u0309nh, \u0111i\u00ea\u0300u ho\u0300a, ph\u00f4\u0301i h\u01a1\u0323p<\/b><\/p>\n

\u0110o\u0301 la\u0300 toa\u0300n b\u1ecd\u0302 nh\u01b0\u0303ng hoa\u0323t \u0111\u1ecd\u0302ng nh\u0103\u0300m ta\u0323o ra s\u01b0\u0323 ph\u00f4\u0301i h\u01a1\u0323p \u0111\u00f4\u0300ng b\u1ecd\u0302, kh\u0103\u0301c phu\u0323c ca\u0301c t\u00f4\u0300n ta\u0323i va\u0300 \u0111u\u031ba ch\u00e2\u0301t lu\u031b\u01a1\u0323ng sa\u0309n ph\u00e2\u0309m le\u0302n m\u01b0\u0301c cao ho\u031bn tru\u031b\u01a1\u0301c nh\u0103\u0300m gia\u0309m d\u00e2\u0300n khoa\u0309ng ca\u0301ch gi\u01b0\u0303a mong mu\u00f4\u0301n cu\u0309a kha\u0301ch ha\u0300ng va\u0300 th\u01b0\u0323c t\u00ea\u0301 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng \u0111a\u0323t \u0111u\u031b\u01a1\u0323c, tho\u0309a ma\u0303n kha\u0301ch ha\u0300ng \u01a1\u0309 m\u01b0\u0301c cao ho\u031bn.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: Ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng tr\u00ecnh, TS. My\u0323\u00a0Duy Tha\u0300nh, 2012, \u0110\u1ea1i h\u1ecdc Thu\u1ef7 L\u1ee3i)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng (ti\u1ebfng Anh: Quality Management) l\u00e0 x\u00e2y d\u1ef1ng, \u0111\u1ea3m b\u1ea3o v\u00e0 duy tr\u00ec m\u1ee9c ch\u1ea5t l\u01b0\u1ee3ng t\u1ea5t y\u1ebfu c\u1ee7a s\u1ea3n ph\u1ea9m khi thi\u1ebft k\u1ebf, ch\u1ebf t\u1ea1o, l\u01b0u th\u00f4ng v\u00e0 ti\u00eau d\u00f9ng.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28416"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28416"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28416\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28416"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28416"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28416"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}