{"id":28484,"date":"2023-12-07T05:11:50","date_gmt":"2023-12-07T05:11:50","guid":{"rendered":"https:\/\/masterskills.org\/blog\/co-cau-to-chuc-theo-khach-hang-customer-organizational-structure-la-gi.html"},"modified":"2023-12-22T21:37:36","modified_gmt":"2023-12-22T14:37:36","slug":"co-cau-to-chuc-theo-khach-hang-customer-organizational-structure-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/co-cau-to-chuc-theo-khach-hang-customer-organizational-structure-la-gi.html","title":{"rendered":"C\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c theo kh\u00e1ch h\u00e0ng (Customer organizational structure) l\u00e0 g\u00ec?"},"content":{"rendered":"
\n
\n
\"Customer-Org-chart\"<\/div>\n
\n

H\u00ecnh minh ho\u1ea1 (Ngu\u1ed3n: thethrivingsmallbusiness)<\/p>\n<\/div>\n<\/div>\n

C\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c theo kh\u00e1ch h\u00e0ng<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

C\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c theo kh\u00e1ch h\u00e0ng<\/b> trong ti\u1ebfng Anh \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0\u00a0Customer organizational structure.<\/b><\/p>\n

Co\u031b c\u00e2\u0301u t\u00f4\u0309 ch\u01b0\u0301c th\u00ea\u0309 hi\u1eb9\u0302n hi\u0300nh th\u01b0\u0301c c\u00e2\u0301u ta\u0323o cu\u0309a t\u00f4\u0309 ch\u01b0\u0301c, bao g\u00f4\u0300m s\u01b0\u0323 pha\u0302n chia t\u00f4\u0309ng th\u00ea\u0309 tha\u0300nh ca\u0301c b\u1ecd\u0302 ph\u1ea1\u0302n mang ti\u0301nh \u0111\u1ecd\u0302c l\u1ea1\u0302p tu\u031bo\u031bng \u0111\u00f4\u0301i th\u01b0\u0323c hi\u1eb9\u0302n nh\u01b0\u0303ng hoa\u0323t \u0111\u1ecd\u0302ng nh\u00e2\u0301t \u0111i\u0323nh.<\/p>\n

Vi\u1eb9\u0302c hi\u0300nh tha\u0300nh ca\u0301c b\u1ecd\u0302 ph\u1ea1\u0302n cu\u0309a t\u00f4\u0309 ch\u01b0\u0301c pha\u0309n a\u0301nh qua\u0301 tri\u0300nh chuye\u0302n mo\u0302n hoa\u0301 va\u0300 h\u01a1\u0323p nho\u0301m hoa\u0323t \u0111\u1ecd\u0302ng theo chi\u00ea\u0300u ngang.<\/p>\n

Vi\u1eb9\u0302c h\u01a1\u0323p nho\u0301m ca\u0301c hoa\u0323t \u0111\u1ecd\u0302ng va\u0300 con ngu\u031b\u01a1\u0300i \u0111\u00ea\u0309 ta\u0323o ne\u0302n ca\u0301c b\u1ecd\u0302 ph\u1ea1\u0302n ta\u0323o \u0111i\u00ea\u0300u ki\u1eb9\u0302n m\u01a1\u0309 r\u1ecd\u0302ng t\u00f4\u0309 ch\u01b0\u0301c \u0111\u00ea\u0301n m\u01b0\u0301c \u0111\u1ecd\u0302 kho\u0302ng ha\u0323n ch\u00ea\u0301 va\u0300 \u0111o\u0301 cu\u0303ng la\u0300 ca\u0301ch \u0111\u00ea\u0309 co\u0301 \u0111u\u031b\u01a1\u0323c ngu\u00f4\u0300n nha\u0302n l\u01b0\u0323c th\u01b0\u0323c hi\u1eb9\u0302n ca\u0301c mu\u0323c tie\u0302u k\u00ea\u0301 hoa\u0323ch.<\/p>\n

Trong th\u01b0\u0323c t\u00ea\u0301, ca\u0301c b\u1ecd\u0302 ph\u1ea1\u0302n co\u0301 th\u00ea\u0309 \u0111u\u031b\u01a1\u0323c hi\u0300nh tha\u0300nh theo nh\u01b0\u0303ng tie\u0302u chi\u0301 kha\u0301c nhau, la\u0300m xu\u00e2\u0301t hi\u1eb9\u0302n ca\u0301c mo\u0302 hi\u0300nh t\u00f4\u0309 ch\u01b0\u0301c b\u1ecd\u0302 ph\u1ea1\u0302n kha\u0301c nhau. Trong \u0111\u00f3 c\u00f3 th\u1ec3 k\u1ebf t\u1edbi m\u00f4 h\u00ecnh t\u00f4\u0309 ch\u01b0\u0301c theo kh\u00e1ch h\u00e0ng.<\/p>\n

Nh\u01b0\u0303ng nhu c\u00e2\u0300u mang \u0111\u1ea1\u0306c tru\u031bng rie\u0302ng cu\u0309a kha\u0301ch ha\u0300ng \u0111\u00f4\u0301i v\u01a1\u0301i ca\u0301c sa\u0309n ph\u00e2\u0309m va\u0300 di\u0323ch vu\u0323 \u0111a\u0303 d\u00e2\u0303n nhi\u00ea\u0300u t\u00f4\u0309 ch\u01b0\u0301c \u0111\u00ea\u0301n v\u01a1\u0301i co\u031b c\u00e2\u0301u theo kha\u0301ch ha\u0300ng.<\/p>\n

C\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c theo kh\u00e1ch h\u00e0ng<\/b> l\u00e0 hi\u0300nh th\u01b0\u0301c ta\u0323o ne\u0302n b\u1ecd\u0302 ph\u1ea1\u0302n trong \u0111o\u0301 ca\u0301c ca\u0301 nha\u0302n phu\u0323c vu\u0323 m\u1ecd\u0302t nho\u0301m kha\u0301ch ha\u0300ng mu\u0323c tie\u0302u \u0111u\u031b\u01a1\u0323c h\u01a1\u0323p nho\u0301m trong m\u1ecd\u0302t \u0111o\u031bn vi\u0323 co\u031b c\u00e2\u0301u.\u00a0<\/p>\n

V\u00ed d\u1ee5<\/font><\/h3>\n

Vi\u0301 du\u0323, m\u1ecd\u0302t t\u00f4\u0309 ch\u01b0\u0301c t\u01b0\u0300 thi\u1eb9\u0302n hi\u0300nh tha\u0300nh b\u1ecd\u0302 ph\u1ea1\u0302n theo nh\u01b0\u0303ng nho\u0301m ngu\u031b\u01a1\u0300i c\u00e2\u0300n giu\u0301p \u0111\u01a1\u0303. M\u1ecd\u0302t doanh nghi\u1eb9\u0302p kinh t\u00ea\u0301 qu\u00f4\u0301c pho\u0300ng co\u0301 th\u00ea\u0309 co\u0301 pha\u0302n h\u1eb9\u0302 cung c\u00e2\u0301p sa\u0309n ph\u00e2\u0309m phu\u0323c vu\u0323 qu\u00f4\u0301c pho\u0300ng va\u0300 pha\u0302n h\u1eb9\u0302 cung c\u00e2\u0301p sa\u0309n ph\u00e2\u0309m phu\u0323c vu\u0323 kha\u0301ch ha\u0300ng da\u0302n s\u01b0\u0323.<\/p>\n

Mo\u0302 hi\u0300nh t\u00f4\u0309\u00a0ch\u01b0\u0301c b\u1ecd\u0302\u00a0ph\u1ea1\u0302n theo kha\u0301ch ha\u0300ng cu\u0309a m\u1ecd\u0302t doanh nghi\u1eb9\u0302p kinh t\u00ea\u0301\u00a0qu\u00f4\u0301c pho\u0300ng<\/b><\/p>\n

\n
<\/div>\n
\n

Mo\u0302 hi\u0300nh t\u00f4\u0309 ch\u01b0\u0301c b\u1ecd\u0302 ph\u1ea1\u0302n theo kha\u0301ch ha\u0300ng cu\u0309a m\u1ecd\u0302t doanh nghi\u1eb9\u0302p kinh t\u00ea\u0301 qu\u00f4\u0301c pho\u0300ng<\/p>\n<\/div>\n<\/div>\n

Khi nh\u01b0\u0303ng ha\u0323n ch\u00ea\u0301 cu\u0309a phu\u031bo\u031bng th\u01b0\u0301c t\u00f4\u0309 ch\u01b0\u0301c theo ch\u01b0\u0301c na\u0306ng \u0111a\u0303 l\u01a1\u0301n ho\u031bn u\u031bu th\u00ea\u0301 cu\u0309a no\u0301, ca\u0301c nha\u0300 qua\u0309n\u00a0l\u00ed\u00a0se\u0303 hu\u031b\u01a1\u0301ng t\u01a1\u0301i vi\u1eb9\u0302c t\u00f4\u0309 ch\u01b0\u0301c b\u1ecd\u0302 ph\u1ea1\u0302n theo ca\u0301c mu\u0323c tie\u0302u \u0111\u1ecd\u0302c l\u1ea1\u0302p nh\u01b0 kh\u00e1ch h\u00e0ng la\u0300m xu\u00e2\u0301t hi\u1eb9\u0302n ca\u0301c\u00a0\u0111o\u031bn vi\u0323\u00a0– nh\u01b0\u0303ng b\u1ecd\u0302\u00a0ph\u1ea1\u0302n l\u01a1\u0301n cu\u0309a t\u00f4\u0309\u00a0ch\u01b0\u0301c, th\u01b0\u0323c hi\u1eb9\u0302n t\u00e2\u0301t ca\u0309\u00a0hay ph\u00e2\u0300n l\u01a1\u0301n ca\u0301c hoa\u0323t\u00a0\u0111\u1ecd\u0302ng c\u00e2\u0300n thi\u00ea\u0301t cho phu\u0323c vu\u0323\u00a0m\u1ecd\u0302t nho\u0301m kha\u0301ch ha\u0300ng.<\/p>\n

T\u00f4\u0309\u00a0ch\u01b0\u0301c theo kha\u0301ch ha\u0300ng la\u0300 hi\u0300nh th\u01b0\u0301c ta\u0323o ne\u0302n b\u1ecd\u0302\u00a0ph\u1ea1\u0302n trong\u00a0\u0111o\u0301 ca\u0301c ca\u0301 nha\u0302n th\u01b0\u0323c hi\u1eb9\u0302n ca\u0301c hoa\u0323t\u00a0\u0111\u1ecd\u0302ng phu\u0323c vu\u0323\u00a0m\u1ecd\u0302t nho\u0301m kha\u0301ch ha\u0300ng mu\u0323c tie\u0302u \u0111u\u031b\u01a1\u0323c h\u01a1\u0323p nho\u0301m trong m\u1ecd\u0302t\u00a0\u0111o\u031bn vi\u0323\u00a0co\u031b\u00a0c\u00e2\u0301u.<\/p>\n

Phu\u031bo\u031bng th\u01b0\u0301c h\u01a1\u0323p nho\u0301m ca\u0301c hoa\u0323t\u00a0\u0111\u1ecd\u0302ng va\u0300\u00a0\u0111\u1ecd\u0302i ngu\u0303\u00a0nha\u0302n l\u01b0\u0323c theo kha\u0301ch ha\u0300ng t\u01b0\u0300\u00a0la\u0302u\u00a0\u0111a\u0303\u00a0\u0111u\u031b\u01a1\u0323c ca\u0301c t\u00f4\u0309\u00a0ch\u01b0\u0301c l\u01a1\u0301n,\u00a0\u0111a sa\u0309n ph\u00e2\u0309m, phu\u0323c vu\u0323 nhi\u00ea\u0300u nho\u0301m kha\u0301ch ha\u0300ng, hoa\u0323t\u00a0\u0111\u1ecd\u0302ng tre\u0302n nhi\u00ea\u0300u thi\u0323\u00a0tru\u031b\u01a1\u0300ng s\u01b0\u0309\u00a0du\u0323ng\u00a0\u0111\u00ea\u0309\u00a0la\u0300m ta\u0306ng kha\u0309 na\u0306ng thi\u0301ch nghi cu\u0309a ca\u0301c t\u00f4\u0309\u00a0ch\u01b0\u0301c v\u01a1\u0301i mo\u0302i tru\u031b\u01a1\u0300ng.<\/p>\n

Tuy mo\u0302 hi\u0300nh t\u00f4\u0309 ch\u01b0\u0301c b\u1ecd\u0302 ph\u1ea1\u0302n theo kha\u0301ch ha\u0300ng i\u0301t \u0111u\u031b\u01a1\u0323c s\u01b0\u0309 du\u0323ng nhu\u031b m\u1ecd\u0302t mo\u0302 hi\u0300nh duy nh\u00e2\u0301t ho\u1ea1\u0306c nhu\u031b m\u1ecd\u0302t da\u0323ng co\u031b c\u00e2\u0301u t\u00f4\u0309 ch\u01b0\u0301c chi\u0301nh, song no\u0301 thu\u031b\u01a1\u0300ng \u0111u\u031b\u01a1\u0323c s\u01b0\u0309 du\u0323ng cho m\u1ecd\u0302t t\u00f4\u0309 ch\u01b0\u0301c t\u00f4\u0309ng th\u00ea\u0309.<\/p>\n

\u01afu v\u00e0 nh\u01b0\u1ee3c \u0111i\u1ec3m<\/font><\/h3>\n

U\u031bu \u0111i\u00ea\u0309m chi\u0301nh cu\u0309a mo\u0302 hi\u0300nh t\u00f4\u0309 ch\u01b0\u0301c n\u00e0y la\u0300<\/b><\/p>\n

T\u1ea1\u0302p trung s\u01b0\u0323 chu\u0301 y\u0301 va\u0300o kh\u00e1ch h\u00e0ng<\/p>\n

Vi\u1eb9\u0302c ph\u00f4\u0301i h\u01a1\u0323p ha\u0300nh \u0111\u1ecd\u0302ng gi\u01b0\u0303a ca\u0301c b\u1ecd\u0302 ph\u1ea1\u0302n vi\u0300 mu\u0323c tie\u0302u cu\u00f4\u0301i cu\u0300ng co\u0301 hi\u1eb9\u0302u qua\u0309 ho\u031bn<\/p>\n

Ca\u0301c \u0111\u00ea\u0300 xu\u00e2\u0301t \u0111\u00f4\u0309i m\u01a1\u0301i co\u0302ng ngh\u1eb9\u0302 d\u00ea\u0303 \u0111u\u031b\u01a1\u0323c quan ta\u0302m<\/p>\n

Co\u0301 \u0111u\u031b\u01a1\u0323c tho\u0302ng tin t\u00f4\u0301t ho\u031bn v\u00ea\u0300 thi\u0323 tru\u031b\u01a1\u0300ng va\u0300 co\u0301 kha\u0309 na\u0306ng l\u01a1\u0301n ho\u031bn la\u0300 kha\u0301ch ha\u0300ng se\u0303 \u0111u\u031b\u01a1\u0323c ti\u0301nh t\u01a1\u0301i khi \u0111\u00ea\u0300 ra quy\u00ea\u0301t \u0111i\u0323nh<\/p>\n

S\u01b0\u0309 du\u0323ng \u0111u\u031b\u01a1\u0323c l\u01a1\u0323i th\u00ea\u0301 ngu\u00f4\u0300n l\u01b0\u0323c cu\u0309a ca\u0301c \u0111i\u0323a phu\u031bo\u031bng kha\u0301c nhau<\/p>\n

Vi\u1eb9\u0302c qui \u0111i\u0323nh tra\u0301ch nhi\u1eb9\u0302m gia\u0309i tri\u0300nh \u0111\u00f4\u0301i v\u01a1\u0301i k\u00ea\u0301t qua\u0309 cu\u00f4\u0301i cu\u0300ng tu\u031bo\u031bng \u0111\u00f4\u0301i d\u00ea\u0303 da\u0300ng<\/p>\n

Gia\u0309m ga\u0301nh n\u1ea1\u0306ng cho ca\u0301c nha\u0300 qua\u0309n l\u00ed c\u00e2\u0301p cao va\u0300 ta\u0323o kha\u0309 na\u0306ng t\u00f4\u0301t ho\u031bn cho vi\u1eb9\u0302c pha\u0301t tri\u00ea\u0309n \u0111\u1ecd\u0302i ngu\u0303 ca\u0301c nha\u0300 qua\u0309n chung<\/p>\n

Nhu\u031b\u01a1\u0323c \u0111i\u00ea\u0309m ti\u00ea\u0300m \u00e2\u0309n cu\u0309a nho\u0301m mo\u0302 hi\u0300nh na\u0300y l\u00e0<\/b><\/p>\n

Co\u0302ng vi\u1eb9\u0302c co\u0301 th\u00ea\u0309 bi\u0323 tru\u0300ng l\u0103\u0301p<\/p>\n

S\u01b0\u0323 tranh gia\u0300nh ngu\u00f4\u0300n l\u01b0\u0323c gi\u01b0\u0303a ca\u0301c tuy\u00ea\u0301n co\u0301 th\u00ea\u0309 d\u00e2\u0303n \u0111\u00ea\u0301n pha\u0309n hi\u1eb9\u0302u qua\u0309<\/p>\n

Co\u0301 kho\u0301 kha\u0306n trong vi\u1eb9\u0302c thi\u0301ch \u01b0\u0301ng v\u01a1\u0301i ca\u0301c y\u00ea\u0301u t\u00f4\u0301 ta\u0301c \u0111\u1ecd\u0302ng le\u0302n toa\u0300n t\u00f4\u0309 ch\u01b0\u0301c<\/p>\n

C\u00e2\u0300n nhi\u00ea\u0300u ngu\u031b\u01a1\u0300i co\u0301 na\u0306ng l\u01b0\u0323c qua\u0309n\u00a0l\u00ed\u00a0chung<\/p>\n

Co\u0301 xu th\u00ea\u0301 la\u0300m cho vi\u1eb9\u0302c th\u01b0\u0323c hi\u1eb9\u0302n ca\u0301c di\u0323ch vu\u0323 h\u00f4\u0303 tr\u01a1\u0323 t\u1ea1\u0302p trung tr\u01a1\u0309 ne\u0302n kho\u0301 kha\u0306n<\/p>\n

La\u0300m na\u0309y sinh kho\u0301 kha\u0306n \u0111\u00f4\u0301i v\u01a1\u0301i vi\u1eb9\u0302c ki\u00ea\u0309m soa\u0301t cu\u0309a c\u00e2\u0301p qua\u0309n\u00a0l\u00ed\u00a0cao nh\u00e2\u0301t<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: T\u00f4\u0309\u00a0ch\u01b0\u0301c va\u0300 qua\u0309n l\u00ed t\u00f4\u0309\u00a0ch\u01b0\u0301c, Trung t\u00e2m \u0111\u00e0o t\u1ea1o t\u1eeb xa, \u0110H Kinh t\u1ebf Qu\u1ed1c d\u00e2n)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n C\u01a1 c\u1ea5u t\u1ed5 ch\u1ee9c theo kh\u00e1ch h\u00e0ng (ti\u1ebfng Anh: Customer organizational structure) l\u00e0 h\u00ecnh th\u1ee9c t\u1ea1o n\u00ean b\u1ed9 ph\u1eadn trong \u0111\u00f3 c\u00e1c c\u00e1 nh\u00e2n ph\u1ee5c v\u1ee5 m\u1ed9t nh\u00f3m kh\u00e1ch h\u00e0ng m\u1ee5c ti\u00eau \u0111\u01b0\u1ee3c h\u1ee3p nh\u00f3m trong m\u1ed9t \u0111\u01a1n v\u1ecb c\u01a1 c\u1ea5u.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28484"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28484"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28484\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28484"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28484"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}