{"id":28578,"date":"2023-12-07T05:14:43","date_gmt":"2023-12-07T05:14:43","guid":{"rendered":"https:\/\/masterskills.org\/blog\/trien-khai-chuc-nang-chat-luong-quality-function-deployment-qfd-la-gi.html"},"modified":"2023-12-22T21:38:25","modified_gmt":"2023-12-22T14:38:25","slug":"trien-khai-chuc-nang-chat-luong-quality-function-deployment-qfd-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/trien-khai-chuc-nang-chat-luong-quality-function-deployment-qfd-la-gi.html","title":{"rendered":"Tri\u1ec3n khai ch\u1ee9c n\u0103ng ch\u1ea5t l\u01b0\u1ee3ng (Quality Function Deployment – QFD) l\u00e0 g\u00ec?"},"content":{"rendered":"
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H\u00ecnh minh h\u1ecda.<\/p>\n<\/div>\n<\/div>\n

Tri\u1ec3n khai ch\u1ee9c n\u0103ng ch\u1ea5t l\u01b0\u1ee3ng (Quality Function Deployment – QFD)<\/font><\/h2>\n

\u0110\u1ecbnh ngh\u0129a<\/b><\/p>\n

Tri\u1ec3n khai ch\u1ee9c n\u0103ng ch\u1ea5t l\u01b0\u1ee3ng<\/b> trong ti\u1ebfng Anh l\u00e0 Quality Function Deployment<\/b>, vi\u1ebft t\u1eaft l\u00e0 QFD<\/b>.<\/p>\n

Tri\u1ec3n khai ch\u1ee9c n\u0103ng ch\u1ea5t l\u01b0\u1ee3ng (QFD)<\/i> l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p ph\u00e2n lo\u1ea1i theo th\u1ee9 b\u1eadc \u01b0u ti\u00ean, gi\u1ea3i m\u00e3 v\u00e0 chuy\u1ec3n t\u1ea3i c\u00e1c y\u00eau c\u1ea7u \u0111\u1ea7u v\u00e0o c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0o trong thi\u1ebft k\u1ebf s\u1ea3n ph\u1ea9m v\u00e0 c\u00f4ng ngh\u1ec7 v\u00e0 bi\u1ebfn th\u00e0nh c\u00e1c th\u00f4ng s\u1ed1 k\u0129<\/span> thu\u1eadt \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ho\u1eb7c m\u1ed9t qu\u00e1 tr\u00ecnh.<\/p>\n

Hi\u1ec3u theo c\u00e1ch \u0111\u01a1n gi\u1ea3n, tri\u1ec3n khai ch\u1ee9c n\u0103ng ch\u1ea5t l\u01b0\u1ee3ng (QFD)<\/i> l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 c\u1ea5u tr\u00fac \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nhu c\u1ea7u ho\u1eb7c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 chuy\u1ec3n ch\u00fang th\u00e0nh c\u00e1c k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3 \u0111\u1ec3 s\u1ea3n xu\u1ea5t ra s\u1ea3n ph\u1ea9m \u0111\u00e1p \u1ee9ng c\u00e1c nhu c\u1ea7u \u0111\u00f3.<\/p>\n

B\u1ea3n ch\u1ea5t<\/font><\/h3>\n

– D\u1ef1a tr\u00ean y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng hay\u00a0ti\u1ebfng n\u00f3i c\u1ee7a c\u1ee7a kh\u00e1ch h\u00e0ng\u00a0(VOC), QFD \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c tham s\u1ed1 ch\u1ee7 y\u1ebfu c\u1ee7a qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t kinh doanh (VOP).<\/p>\n

– QFD l\u00e0 ph\u01b0\u01a1ng ph\u00e1p v\u0103n b\u1ea3n ho\u00e1 m\u1ed1i quan h\u1ec7 gi\u1eefa \u0111\u1eb7c t\u00ednh s\u1ea3n ph\u1ea9m, tham s\u1ed1 qu\u00e1 tr\u00ecnh v\u00e0 vi\u1ec7c ki\u1ec3m so\u00e1t c\u00e1c bi\u1ebfn \u0111\u1ed9ng.<\/p>\n

C\u00f4ng d\u1ee5ng c\u1ee7a QFD<\/font><\/h3>\n

– QFD l\u00e0 m\u1ed9t c\u1ea5u tr\u00fac k\u0129<\/span> thu\u1eadt \u0111\u1ec3 gi\u1ea3i quy\u1ebft nh\u1eefng b\u00e0i to\u00e1n k\u1ebft h\u1ee3p vi\u1ec7c ph\u00e1t tri\u1ec3n v\u00e0 c\u1ea3i thi\u1ec7n s\u1ea3n ph\u1ea9m. QFD th\u01b0\u1eddng k\u1ebft h\u1ee3p h\u1ec7 th\u1ed1ng c\u00e1c ma tr\u1eadn v\u1edbi quan h\u1ec7 t\u01b0\u01a1ng h\u1ed7 l\u1eabn nhau, th\u00f4ng th\u01b0\u1eddng bao g\u1ed3m 4 giai \u0111o\u1ea1n:<\/p>\n

+ Giai \u0111o\u1ea1n 1: Giai \u0111o\u1ea1n l\u1eadp \u00fd t\u01b0\u1edfng ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 l\u1eadp c\u00e1c bi\u1ec7n ph\u00e1p thi h\u00e0nh, \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 QFD 1 “ma tr\u1eadn ho\u1ea1ch \u0111\u1ecbnh”<\/p>\n

+ Giai \u0111o\u1ea1n 2: Giai \u0111o\u1ea1n l\u1eadp thi\u1ebft k\u1ebf th\u1ef1c hi\u1ec7n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 QFD 2 “ma tr\u1eadn thi\u1ebft k\u1ebf”<\/p>\n

+ Giai \u0111o\u1ea1n 3: Giai \u0111o\u1ea1n l\u1eadp bi\u1ec7n ph\u00e1p th\u1ef1c thi \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 QFD 3 “ma tr\u1eadn \u0111i\u1ec1u h\u00e0nh”<\/p>\n

+ Giai \u0111o\u1ea1n 4: Giai \u0111o\u1ea1n th\u1ef1c hi\u1ec7n c\u00e1c ph\u00e9p ki\u1ec3m tra, ki\u1ec3m so\u00e1t theo c\u00e1c ti\u00eau ch\u00ed \u0111\u00e3 \u0111\u1ec1 ra \u0111\u1ec3 kh\u1eb3ng \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng h\u00e0ng ho\u00e1, \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 QFD 4 “ma tr\u1eadn ki\u1ec3m so\u00e1t”.<\/p>\n

– Th\u00f4ng qua 4 giai \u0111o\u1ea1n tr\u00ean, nh\u1eefng y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c chuy\u1ec3n t\u1ea3i th\u00e0nh c\u00e1c y\u00eau c\u1ea7u v\u1ec1 k\u0129<\/span> thu\u1eadt, ti\u1ebfp theo nh\u1eefng y\u00eau c\u1ea7u s\u1ebd \u0111\u01b0\u1ee3c \u0111\u01b0a v\u00e0o nh\u1eefng \u0111\u1eb7c t\u00ednh c\u1ea5u th\u00e0nh s\u1ea3n ph\u1ea9m, sau \u0111\u00f3 s\u1ebd l\u00e0 c\u00e1c b\u01b0\u1edbc x\u1eed l\u00ed<\/span> v\u00e0 c\u00e1c b\u01b0\u1edbc \u0111i\u1ec1u h\u00e0nh \u0111\u1ec3 t\u1ea1o ra s\u1ea3n ph\u1ea9m cu\u1ed1i c\u00f9ng.<\/p>\n

– V\u1edbi m\u1ed7i ma tr\u1eadn d\u00f9ng \u0111\u1ec3 chuy\u1ec3n t\u1ea3i trong m\u1ed9t qu\u00e1 tr\u00ecnh trung gian \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 “ng\u00f4i nh\u00e0 ch\u1ea5t l\u01b0\u1ee3ng” hay l\u00e0 m\u1ed9t QFD \u0111\u01a1n.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: 6 Sigma – N\u1ed9i dung c\u01a1 b\u1ea3n v\u00e0 h\u01b0\u1edbng d\u1eabn \u00e1p d\u1ee5ng, NXB H\u1ed3ng \u0110\u1ee9c;\u00a0Customer-Focused Development with QFD, NPD Solutions)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Tri\u1ec3n khai ch\u1ee9c n\u0103ng ch\u1ea5t l\u01b0\u1ee3ng (Quality Function Deployment – QFD) l\u00e0 m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn c\u00f3 c\u1ea5u tr\u00fac \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nhu c\u1ea7u ho\u1eb7c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 chuy\u1ec3n ch\u00fang th\u00e0nh c\u00e1c k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3 \u0111\u1ec3 s\u1ea3n xu\u1ea5t ra s\u1ea3n ph\u1ea9m \u0111\u00e1p \u1ee9ng c\u00e1c nhu c\u1ea7u \u0111\u00f3.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28578"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28578"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28578\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28578"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28578"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28578"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}