{"id":28582,"date":"2023-12-07T05:14:53","date_gmt":"2023-12-07T05:14:53","guid":{"rendered":"https:\/\/masterskills.org\/blog\/phan-tich-nguyen-nhan-goc-re-root-cause-analysis-la-gi.html"},"modified":"2023-12-22T21:38:26","modified_gmt":"2023-12-22T14:38:26","slug":"phan-tich-nguyen-nhan-goc-re-root-cause-analysis-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/phan-tich-nguyen-nhan-goc-re-root-cause-analysis-la-gi.html","title":{"rendered":"Ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 (Root Cause Analysis) l\u00e0 g\u00ec?"},"content":{"rendered":"
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H\u00ecnh minh h\u1ecda. Ngu\u1ed3n: Six Sigma<\/p>\n<\/div>\n<\/div>\n

Ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 (Root Cause Analysis)<\/font><\/h2>\n

\u0110\u1ecbnh ngh\u0129a<\/b><\/p>\n

Ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5<\/b> trong ti\u1ebfng Anh l\u00e0 Root Cause Analysis<\/b>.<\/p>\n

Nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5<\/i> l\u00e0 nguy\u00ean nh\u00e2n c\u01a1 b\u1ea3n, nguy\u00ean nh\u00e2n c\u01a1 s\u1edf ho\u1eb7c b\u1ea3n ch\u1ea5t c\u1ee7a m\u1ed9t c\u00e1i g\u00ec \u0111\u00f3, ho\u1eb7c ngu\u1ed3n g\u1ed1c xu\u1ea5t ph\u00e1t c\u1ee7a m\u1ed9t \u0111i\u1ec1u g\u00ec \u0111\u00f3.<\/p>\n

Ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 (RCA)<\/i> l\u00e0 m\u1ed9t qui<\/span> tr\u00ecnh c\u00f3 h\u1ec7 th\u1ed1ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a c\u00e1c v\u1ea5n \u0111\u1ec1 ho\u1eb7c s\u1ef1 ki\u1ec7n v\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn \u0111\u1ec3 ph\u1ea3n \u1ee9ng l\u1ea1i v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 n\u00e0y.<\/p>\n

RCA d\u1ef1a tr\u00ean \u00fd t\u01b0\u1edfng c\u01a1 b\u1ea3n r\u1eb1ng qu\u1ea3n l\u00ed hi\u1ec7u qu\u1ea3 \u0111\u00f2i h\u1ecfi nhi\u1ec1u h\u01a1n l\u00e0 ch\u1ec9 \u0111\u01a1n thu\u1ea7n \u0111\u01b0a ra c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00e0 kh\u00f4ng t\u00ecm c\u00e1ch ng\u0103n ch\u1eb7n ch\u00fang.<\/p>\n

B\u1ea3n ch\u1ea5t<\/font><\/h3>\n

RCA l\u00e0 ph\u01b0\u01a1ng ph\u00e1p r\u1ea5t hi\u1ec7u qu\u1ea3 d\u00f9ng \u0111\u1ec3 t\u00ecm ra nguy\u00ean nh\u00e2n c\u1ee7a c\u00e1c s\u1ef1 c\u1ed1, sai s\u00f3t hay m\u1ed9t k\u1ebft qu\u1ea3 kh\u00f4ng mong \u0111\u1ee3i \u0111\u00e3 x\u1ea3y ra. Ph\u01b0\u01a1ng ph\u00e1p n\u00e0y t\u1eadp trung x\u00e1c \u0111\u1ecbnh l\u1ed7i h\u1ec7 th\u1ed1ng v\u00e0 qui tr\u00ecnh, ch\u1ee9 kh\u00f4ng ph\u1ea3i l\u1ed7i c\u1ee7a c\u00e1 nh\u00e2n.<\/p>\n

M\u1ee5c ti\u00eau c\u1ee7a\u00a0Ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 RCA<\/font><\/h3>\n

M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng RCA l\u00e0 ph\u00e2n t\u00edch c\u00e1c s\u1ef1 c\u1ed1 ho\u1eb7c s\u1ef1 ki\u1ec7n \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh:<\/p>\n

– Chuy\u1ec7n g\u00ec \u0111\u00e3 x\u1ea3y ra?<\/p>\n

– S\u1ef1 c\u1ed1 x\u1ea3y ra nh\u01b0 th\u1ebf n\u00e0o?<\/p>\n

– T\u1ea1i sao s\u1ef1 c\u1ed1 \u0111\u00f3 l\u1ea1i x\u1ea3y ra nh\u01b0 v\u1eady?<\/p>\n

– C\u00e1c h\u00e0nh \u0111\u1ed9ng ng\u0103n ng\u1eeba s\u1ef1 c\u1ed1 ti\u1ebfp t\u1ee5c t\u00e1i di\u1ec5n<\/p>\n

\u01afu \u0111i\u1ec3m c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng RCA<\/font><\/h3>\n

– X\u00e1c \u0111\u1ecbnh c\u00e1c r\u00e0o c\u1ea3n v\u00e0 nguy\u00ean nh\u00e2n c\u1ee7a c\u00e1c v\u1ea5n \u0111\u1ec1, \u0111\u1ec3 c\u00f3 th\u1ec3 t\u00ecm ra gi\u1ea3i ph\u00e1p l\u00e2u d\u00e0i.<\/p>\n

– Ph\u00e1t tri\u1ec3n c\u00e1ch ti\u1ebfp c\u1eadn h\u1ee3p l\u00ed<\/span> \u0111\u1ec3 gi\u1ea3i quy<\/span>\u1ebft v\u1ea5n \u0111\u1ec1, s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u00e3 t\u1ed3n t\u1ea1i trong c\u01a1 quan.<\/p>\n

– X\u00e1c \u0111\u1ecbnh nhu c\u1ea7u hi\u1ec7n t\u1ea1i v\u00e0 t\u01b0\u01a1ng lai \u0111\u1ec3 c\u1ea3i thi\u1ec7n t\u1ed5 ch\u1ee9c.<\/p>\n

– Thi\u1ebft l\u1eadp c\u00e1c qui<\/span> tr\u00ecnh l\u1eb7p l\u1ea1i, t\u1eebng b\u01b0\u1edbc, trong \u0111\u00f3 m\u1ed9t qui<\/span> tr\u00ecnh c\u00f3 th\u1ec3 x\u00e1c nh\u1eadn k\u1ebft qu\u1ea3 c\u1ee7a qui<\/span> tr\u00ecnh kh\u00e1c.<\/p>\n

Nguy\u00ean t\u1eafc khi th\u1ef1c hi\u1ec7n RCA<\/font><\/h3>\n

– T\u1eadp trung v\u00e0o c\u00e1c bi\u1ec7n ph\u00e1p kh\u1eafc ph\u1ee5c nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u00f3 hi\u1ec7u qu\u1ea3 h\u01a1n l\u00e0 ch\u1ec9 \u0111\u01a1n gi\u1ea3n l\u00e0 \u0111i s\u00e2u v\u00e0o d\u1ea5u hi\u1ec7u c\u1ee7a m\u1ed9t v\u1ea5n \u0111\u1ec1 ho\u1eb7c s\u1ef1 ki\u1ec7n.<\/p>\n

– RCA \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n hi\u1ec7u qu\u1ea3 nh\u1ea5t khi \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u00f4ng qua m\u1ed9t qui<\/span> tr\u00ecnh c\u00f3 h\u1ec7 th\u1ed1ng v\u1edbi c\u00e1c k\u1ebft lu\u1eadn \u0111\u01b0\u1ee3c h\u1ed7 tr\u1ee3 b\u1eb1ng b\u1eb1ng ch\u1ee9ng.<\/p>\n

– Th\u01b0\u1eddng c\u00f3 nhi\u1ec1u h\u01a1n m\u1ed9t nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 cho m\u1ed9t v\u1ea5n \u0111\u1ec1 ho\u1eb7c s\u1ef1 ki\u1ec7n.<\/p>\n

– Tr\u1ecdng t\u00e2m c\u1ee7a \u0111i\u1ec1u tra v\u00e0 ph\u00e2n t\u00edch th\u00f4ng qua vi\u1ec7c x\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1 l\u00e0 T\u1ea0I SAO s\u1ef1 ki\u1ec7n x\u1ea3y ra ch\u1ee9 kh\u00f4ng ph\u1ea3i x\u00e1c \u0111\u1ecbnh l\u00e0 ng\u01b0\u1eddi g\u00e2y ra l\u1ed7i.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: Root Cause Analysis, Washington State Department of Enterprise Services)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Ph\u00e2n t\u00edch nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 (ti\u1ebfng Anh: Root Cause Analysis) l\u00e0 m\u1ed9t qui tr\u00ecnh c\u00f3 h\u1ec7 th\u1ed1ng \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a c\u00e1c v\u1ea5n \u0111\u1ec1 ho\u1eb7c s\u1ef1 ki\u1ec7n v\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn \u0111\u1ec3 ph\u1ea3n \u1ee9ng l\u1ea1i v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 n\u00e0y.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28582"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28582"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28582\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28582"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28582"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}