{"id":28588,"date":"2023-12-07T05:15:05","date_gmt":"2023-12-07T05:15:05","guid":{"rendered":"https:\/\/masterskills.org\/blog\/5-tai-sao-5-whys-la-gi-ban-chat-va-noi-dung-cua-phuong-phap-5-whys.html"},"modified":"2023-12-22T21:38:28","modified_gmt":"2023-12-22T14:38:28","slug":"5-tai-sao-5-whys-la-gi-ban-chat-va-noi-dung-cua-phuong-phap-5-whys","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/5-tai-sao-5-whys-la-gi-ban-chat-va-noi-dung-cua-phuong-phap-5-whys.html","title":{"rendered":"5 T\u1ea1i sao (5 Whys) l\u00e0 g\u00ec? B\u1ea3n ch\u1ea5t v\u00e0 n\u1ed9i dung c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p 5 Whys"},"content":{"rendered":"
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H\u00ecnh minh h\u1ecda<\/p>\n<\/div>\n<\/div>\n

5 T\u1ea1i sao (5 Whys)<\/font><\/h2>\n

\u0110\u1ecbnh ngh\u0129a<\/b><\/p>\n

5 T\u1ea1i sao <\/b>trong ti\u1ebfng Anh l\u00e0 5 Whys<\/b>.<\/p>\n

5 Whys<\/i> l\u00e0 m\u1ed9t k\u0129<\/span> thu\u1eadt ph\u00e2n t\u00edch gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 t\u00ecm c\u00e1ch t\u00ecm ra nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a s\u1ef1 c\u1ed1 m\u1ed9t c\u00e1ch nhanh ch\u00f3ng.<\/p>\n

Khi m\u1ed9t v\u1ea5n \u0111\u1ec1 r\u00f5 r\u00e0ng xu\u1ea5t hi\u1ec7n, m\u1ed9t c\u00e2u h\u1ecfi t\u1ea1i sao n\u00f3 x\u1ea3y ra \u0111\u01b0\u1ee3c \u0111\u1eb7t ra. Khi c\u00e2u h\u1ecfi t\u1ea1i sao \u0111\u01b0\u1ee3c tr\u1ea3 l\u1eddi, m\u1ed9t c\u00e2u h\u1ecfi t\u1ea1i sao kh\u00e1c \u0111\u01b0\u1ee3c \u0111\u1eb7t ra \u0111\u1ec3 gi\u1ea3i quy\u1ebft c\u00e2u tr\u1ea3 l\u1eddi tr\u01b0\u1edbc \u0111\u00f3 . \u0110i\u1ec1u n\u00e0y ti\u1ebfp t\u1ee5c cho \u0111\u1ebfn khi \u00edt nh\u1ea5t 5 c\u1ea5p \u0111\u1ed9 nguy\u00ean nh\u00e2n v\u00e0 h\u1eadu qu\u1ea3 cho v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c ph\u01a1i b\u00e0y.<\/p>\n

5 Whys th\u01b0\u1eddng cung c\u1ea5p m\u1ed9t c\u00e1i nh\u00ecn t\u1ed5ng quan \u0111\u1ea7y \u0111\u1ee7 v\u1ec1 nh\u1eefng g\u00ec \u0111ang x\u1ea3y ra v\u00e0 ch\u1ec9 ra m\u1ed9t gi\u1ea3i ph\u00e1p.<\/p>\n

Hi\u1ec3u theo c\u00e1ch \u0111\u01a1n gi\u1ea3n,\u00a05 Whys <\/i>l\u00e0 m\u1ed9t\u00a0k\u0129\u00a0thu\u1eadt d\u00f9ng \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, gi\u00fap ng\u01b0\u1eddi s\u1eed d\u1ee5ng nhanh ch\u00f3ng t\u00ecm ra nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 th\u1eadt s\u1ef1.<\/p>\n

B\u1ea3n ch\u1ea5t v\u00e0 n\u1ed9i dung c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p\u00a05 Whys<\/font><\/h3>\n

– \u0110\u01b0\u1ee3c ph\u1ed5 bi\u1ebfn v\u00e0o nh\u1eefng n\u0103m 1970 b\u1edfi h\u1ec7 th\u1ed1ng s\u1ea3n xu\u1ea5t Toyota, ph\u01b0\u01a1ng ph\u00e1p “5 Whys” l\u00e0 xem x\u00e9t m\u1ed9t v\u1ea5n \u0111\u1ec1 b\u1ea5t k\u00ec<\/span> v\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi: “T\u1ea1i sao?”, “Nguy\u00ean nh\u00e2n g\u00ec g\u00e2y ra v\u1ea5n \u0111\u1ec1 n\u00e0y?” Th\u00f4ng th\u01b0\u1eddng, c\u00e2u tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi “t\u1ea1i sao” \u0111\u1ea7u ti\u00ean s\u1ebd g\u1ee3i ra c\u00e2u tr\u1ea3 l\u1eddi cho c\u00e2u h\u1ecfi “t\u1ea1i sao” th\u1ee9 hai, r\u1ed3i th\u1ee9 ba v\u00e0 ti\u1ebfp t\u1ee5c \u0111\u1ebfn l\u1ea7n th\u1ee9 n\u0103m. Do v\u1eady m\u1edbi c\u00f3 c\u00e1i t\u00ean ph\u01b0\u01a1ng ph\u00e1p 5 t\u1ea1i sao.<\/p>\n

– C\u00e1ch h\u1ecfi c\u1ee7a 5 t\u1ea1i sao s\u1ebd cho ph\u00e9p truy v\u1ea5n \u0111\u01b0\u1ee3c nguy\u00ean nh\u00e2n s\u00e2u xa, th\u1ef1c s\u1ef1 c\u1ee7a m\u1ed7i v\u1ea5n \u0111\u1ec1 v\u00e0 t\u00ecm \u0111\u1ebfn c\u00e1c nguy\u00ean nh\u00e2n th\u1ef1c th\u1ee5, c\u00f3 t\u00ednh g\u1ed1c r\u1ec5. Con s\u1ed1 5 ch\u1ec9 c\u00f3 t\u00ednh \u01b0\u1edbc \u0111\u1ecbnh r\u1eb1ng c\u1ea7n c\u00f3 nhi\u1ec1u b\u01b0\u1edbc truy v\u1ea5n, nhi\u1ec1u b\u01b0\u1edbc t\u00ecm hi\u1ec3u \u0111\u1ec3 \u0111i \u0111\u1ebfn nguy\u00ean nh\u00e2n th\u1ef1c th\u1ee5, kh\u00f4ng d\u1eebng \u1edf c\u00e1c nguy\u00ean nh\u00e2n b\u1ec1 m\u1eb7t.<\/p>\n

– Trong qu\u00e1 tr\u00ecnh t\u00ecm gi\u1ea3i ph\u00e1p, h\u00e3y b\u1eaft \u0111\u1ea7u t\u1eeb k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng v\u00e0 suy ng\u01b0\u1ee3c l\u1ea1i (h\u01b0\u1edbng v\u1ec1 nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5), li\u00ean t\u1ee5c h\u1ecfi: “T\u1ea1i sao?”. \u0110i\u1ec1u n\u00e0y c\u1ea7n ph\u1ea3i \u0111\u01b0\u1ee3c l\u1eb7p \u0111i l\u1eb7p l\u1ea1i cho \u0111\u1ebfn khi nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 c\u1ee7a v\u1ea5n \u0111\u1ec1 \u0111\u00e3 r\u00f5 r\u00e0ng.<\/p>\n

V\u00ed d\u1ee5<\/font><\/h3>\n

Sau \u0111\u00e2y l\u00e0 m\u1ed9t v\u00ed d\u1ee5 v\u1ec1 ph\u00e2n t\u00edch “5 Whys”:<\/p>\n

– C\u00e2u h\u1ecfi 1: T\u1ea1i sao kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang ta kh\u00f4ng h\u00e0i l\u00f2ng?<\/p>\n

Tr\u1ea3 l\u1eddi: B\u1edfi v\u00ec ch\u00fang ta \u0111\u00e3 kh\u00f4ng cung c\u1ea5p d\u1ecbch v\u1ee5 \u0111\u00fang th\u1eddi h\u1ea1n nh\u01b0 ch\u00fang ta h\u1ee9a.<\/p>\n

– C\u00e2u h\u1ecfi 2: T\u1ea1i sao ch\u00fang ta kh\u00f4ng th\u1ec3 \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c th\u1eddi h\u1ea1n hay ti\u1ebfn \u0111\u1ed9 giao h\u00e0ng?<\/p>\n

Tr\u1ea3 l\u1eddi: V\u00ec ch\u00fang ta \u0111\u00e3 ngh\u0129 n\u00f3 kh\u00f4ng t\u1ed1n nhi\u1ec1u th\u1eddi gian nh\u01b0 v\u1eady.<\/p>\n

– C\u00e2u h\u1ecfi 3: T\u1ea1i sao ta m\u1ea5t nhi\u1ec1u th\u1eddi gian h\u01a1n d\u1ef1 ki\u1ebfn?<\/p>\n

Tr\u1ea3 l\u1eddi: B\u1edfi v\u00ec ch\u00fang ta kh\u00f4ng \u0111\u00e1nh gi\u00e1 \u0111\u00fang s\u1ef1 ph\u1ee9c t\u1ea1p c\u1ee7a c\u00f4ng vi\u1ec7c.<\/p>\n

– C\u00e2u h\u1ecfi 4: T\u1ea1i sao ch\u00fang ta \u0111\u00e1nh gi\u00e1 th\u1ea5p s\u1ef1 ph\u1ee9c t\u1ea1p c\u1ee7a c\u00f4ng vi\u1ec7c?<\/p>\n

Tr\u1ea3 l\u1eddi: B\u1edfi v\u00ec ch\u00fang ta \u0111\u00e3 v\u1ed9i v\u00e3 \u01b0\u1edbc l\u01b0\u1ee3ng th\u1eddi gian c\u1ea7n thi\u1ebft \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c, trong khi ch\u01b0a li\u1ec7t k\u00ea c\u00e1c giai \u0111o\u1ea1n c\u1ee5 th\u1ec3 \u0111\u1ec3 ho\u00e0n th\u00e0nh d\u1ef1 \u00e1n.<\/p>\n

– C\u00e2u h\u1ecfi 5: T\u1ea1i sao ch\u00fang ta kh\u00f4ng l\u00e0m v\u1eady?<\/p>\n

Tr\u1ea3 l\u1eddi: B\u1edfi v\u00ec ch\u00fang ta \u0111ang ph\u1ea3i ch\u1ea1y c\u00e1c d\u1ef1 \u00e1n kh\u00e1c.<\/p>\n

K\u1ebft lu\u1eadn<\/b><\/span><\/p>\n

– R\u00f5 r\u00e0ng, v\u1edbi k\u1ebft qu\u1ea3 tr\u1ea3 l\u1eddi cho 5 l\u1ea7n t\u1ea1i sao, ch\u00fang ta c\u1ea7n ph\u1ea3i xem x\u00e9t l\u1ea1i vi\u1ec7c ho\u1ea1ch \u0111\u1ecbnh th\u1eddi gian c\u1ee7a m\u00ecnh v\u00e0 m\u00f4 t\u1ea3 \u0111\u1ea7y \u0111\u1ee7 c\u00e1c c\u00f4ng \u0111o\u1ea1n quan tr\u1ecdng.<\/p>\n

– Ph\u01b0\u01a1ng ph\u00e1p “5 Whys<\/span>” l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 r\u1ea5t hi\u1ec7u qu\u1ea3 v\u00e0 d\u1ec5 s\u1eed d\u1ee5ng \u0111\u1ec3 t\u00ecm ra g\u1ed1c r\u1ec5 c\u1ee7a v\u1ea5n \u0111\u1ec1. B\u1edfi v\u00ec n\u00f3 r\u1ea5t c\u01a1 b\u1ea3n n\u00ean d\u1ec5 \u00e1p d\u1ee5ng cho h\u1ea7u h\u1ebft m\u1ecdi v\u1ea5n \u0111\u1ec1. Tuy nhi\u00ean, n\u1ebfu n\u00f3 kh\u00f4ng \u0111\u01b0a ra m\u1ed9t c\u00e2u tr\u1ea3 l\u1eddi r\u00f5 r\u00e0ng, th\u00ec n\u00ean \u00e1p d\u1ee5ng c\u00e1c k\u0129<\/span> thu\u1eadt gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 kh\u00e1c.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: 6 Sigma – N\u1ed9i dung c\u01a1 b\u1ea3n v\u00e0 h\u01b0\u1edbng d\u1eabn \u00e1p d\u1ee5ng, NXB H\u1ed3ng \u0110\u1ee9c; Businessdictionary)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n 5 T\u1ea1i sao (ti\u1ebfng Anh: 5 Whys) l\u00e0 m\u1ed9t k\u0129 thu\u1eadt \u0111\u01a1n gi\u1ea3n d\u00f9ng \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1, gi\u00fap ng\u01b0\u1eddi s\u1eed d\u1ee5ng nhanh ch\u00f3ng t\u00ecm ra nguy\u00ean nh\u00e2n g\u1ed1c r\u1ec5 th\u1eadt s\u1ef1 b\u1eb1ng c\u00e1ch \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi t\u1ea1i sao.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28588"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28588"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28588\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28588"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28588"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}