{"id":28645,"date":"2023-12-07T05:17:00","date_gmt":"2023-12-07T05:17:00","guid":{"rendered":"https:\/\/masterskills.org\/blog\/qui-trinh-thao-tac-chuan-sop-standard-operating-procedure-trong-khach-san-la-gi.html"},"modified":"2023-12-22T21:39:00","modified_gmt":"2023-12-22T14:39:00","slug":"qui-trinh-thao-tac-chuan-sop-standard-operating-procedure-trong-khach-san-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/qui-trinh-thao-tac-chuan-sop-standard-operating-procedure-trong-khach-san-la-gi.html","title":{"rendered":"Qui tr\u00ecnh thao t\u00e1c chu\u1ea9n SOP (Standard Operating Procedure) trong kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?"},"content":{"rendered":"
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H\u00ecnh minh ho\u1ea1 (Ngu\u1ed3n: aurora)<\/p>\n<\/div>\n<\/div>\n

Qui tr\u00ecnh\u00a0thao t\u00e1c chu\u1ea9n SOP trong kh\u00e1ch s\u1ea1n<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/span><\/p>\n

Qui tr\u00ecnh\u00a0thao t\u00e1c chu\u1ea9n SOP <\/b>trong ti\u1ebfng Anh \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0\u00a0Standard Operating Procedure<\/b>.<\/p>\n

Khi tuy\u1ec3n d\u1ee5ng nh\u00e2n s\u1ef1 m\u1edbi cho c\u00f4ng ty, doanh nghi\u1ec7p th\u00ec giai \u0111o\u1ea1n \u0111\u1ea7u gi\u00fap nh\u00e2n s\u1ef1 ho\u00e0 nh\u1eadp v\u1edbi m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c, \u0111\u1ed3ng nghi\u1ec7p xung quanh l\u00e0 c\u1ef1c k\u00ec<\/span> quan tr\u1ecdng.\u00a0<\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, \u0111\u1ec3 c\u00e1c c\u00f4ng ty, doanh nghi\u1ec7p v\u1eadn h\u00e0nh m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, chuy\u00ean nghi\u1ec7p th\u00ec t\u1ea5t c\u1ea3 nh\u00e2n vi\u00ean ph\u1ea3i c\u00f3 s\u1ef1 \u0111\u1ed3ng b\u1ed9, th\u1ed1ng nh\u1ea5t trong c\u00e1ch l\u00e0m vi\u1ec7c. Ch\u00ednh v\u00ec th\u1ebf, SOP ra \u0111\u1eddi v\u00e0 l\u00e0 gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3 cho c\u00e1c nh\u00e0 Qu\u1ea3n l\u00ed<\/span> gi\u1ea3i quy<\/span>\u1ebft v\u1ea5n \u0111\u1ec1 ph\u1ee9c t\u1ea1p tr\u00ean.<\/p>\n

Qui tr\u00ecnh\u00a0thao t\u00e1c chu\u1ea9n SOP <\/b>l\u00e0\u00a0m\u1ed9t qui tr\u00ecnh c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee5 th\u1ec3 cho doanh nghi\u1ec7p, m\u00f4 t\u1ea3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ea7n thi\u1ebft \u0111\u1ec3 ho\u00e0n th\u00e0nh c\u00e1c nhi\u1ec7m v\u1ee5 theo qui \u0111\u1ecbnh c\u1ee7a ng\u00e0nh, lu\u1eadt c\u1ee7a t\u1ec9nh ho\u1eb7c th\u1eadm ch\u00ed ch\u1ec9 l\u00e0 ti\u00eau chu\u1ea9n ri\u00eang c\u1ee7a doanh nghi\u1ec7p \u0111\u1ec3 \u0111i\u1ec1u h\u00e0nh doanh nghi\u1ec7p. (Theo\u00a0brampton.ca)<\/i><\/p>\n

Qui tr\u00ecnh\u00a0thao t\u00e1c chu\u1ea9n SOP<\/b>\u00a0l\u00e0 thu\u1eadt ng\u1eef nh\u1eb1m \u0111\u1ec3 ch\u1ec9 qui tr\u00ecnh<\/span> thao t\u00e1c chu\u1ea9n. \u0110\u00e2y l\u00e0 h\u1ec7 th\u1ed1ng c\u00e1c qui tr\u00ecnh<\/span> chu\u1ea9n \u0111\u01b0\u1ee3c t\u1ea1o ra \u0111\u1ec3 nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n theo nh\u1eb1m duy tr\u00ec ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c v\u1edbi hi\u1ec7u qu\u1ea3 cao nh\u1ea5t.\u00a0<\/p>\n

SOP \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 gi\u00fap nh\u00e2n vi\u00ean l\u00e0m quen v\u1edbi c\u00f4ng vi\u1ec7c m\u1edbi c\u0169ng nh\u01b0 gi\u00fap \u0111\u1ed9i ng\u0169 Qu\u1ea3n l\u00ed<\/span> gi\u00e1m s\u00e1t nh\u00e2n s\u1ef1 hi\u1ec7u qu\u1ea3. SOP \u0111\u01b0\u1ee3c \u1ee9ng d\u1ee5ng trong r\u1ea5t nhi\u1ec1u l\u0129nh v\u1ef1c nh\u01b0: y t\u1ebf, gi\u00e1o d\u1ee5c, h\u00e0ng kh\u00f4ng\u2026<\/p>\n

Qui tr\u00ecnh<\/span> thao t\u00e1c chu\u1ea9n SOP<\/b> l\u00e0 qui tr\u00ecnh<\/span> gi\u00fap tr\u00e1nh kh\u1ecfi c\u00e1c sai s\u00f3t. N\u1ebfu l\u00e0m theo \u0111\u00fang c\u00e1c b\u01b0\u1edbc trong qui tr\u00ecnh<\/span>, n\u00f3 gi\u00fap ng\u01b0\u1eddi m\u1edbi nhanh ch\u00f3ng l\u00e0m quen v\u1edbi m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c.\u00a0<\/p>\n

Vai tr\u00f2 \u00fd ngh\u0129a<\/font><\/h3>\n

Vai tr\u00f2 chung<\/b><\/p>\n

Qui tr\u00ecnh<\/span> thao t\u00e1c chu\u1ea9n n\u00e0y \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong nhi\u1ec1u l\u0129nh v\u1ef1c kh\u00e1c nhau. \u0110\u1eb7c bi\u1ec7t, khi \u00e1p d\u1ee5ng SOP v\u00e0o l\u0129nh v\u1ef1c kinh doanh m\u1eb7t h\u00e0ng \u0111\u1ed3 u\u1ed1ng, Nh\u00e0 h\u00e0ng \u2013 Kh\u00e1ch s\u1ea1n th\u00ec hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a b\u1ea1n s\u1ebd c\u00e0ng \u0111\u01b0\u1ee3c n\u00e2ng cao h\u01a1n.\u00a0<\/p>\n

B\u1edfi \u0111\u00e2y l\u00e0 c\u01a1 s\u1edf h\u01b0\u1edbng d\u1eabn c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean c\u1ee7a t\u1eebng v\u1ecb tr\u00ed kh\u00e1ch s\u1ea1n; c\u01a1 s\u1edf \u0111\u00e1nh gi\u00e1, ph\u00e2n lo\u1ea1i m\u1ee9c \u0111\u1ed9 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c; gi\u00fap \u0111\u1ec1 b\u1ea1t v\u1edbi nh\u00e2n vi\u00ean c\u00f3 n\u0103ng l\u1ef1c; c\u0103n c\u1ee9 ch\u00ednh x\u00e1c \u0111\u1ec3 \u0111\u00e0o t\u1ea1o nh\u00e2n l\u1ef1c trong kh\u00e1ch s\u1ea1n.<\/p>\n

Khi s\u1eed d\u1ee5ng qui tr\u00ecnh<\/span> thao t\u00e1c chu\u1ea9n SOP, b\u1ea1n c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng l\u1ee3i \u00edch nh\u01b0 sau:<\/p>\n

\u2013 Ti\u1ebft ki\u1ec7m th\u1eddi gian l\u00e0m vi\u1ec7c, c\u1ea3i thi\u1ec7n v\u00e0 t\u0103ng hi\u1ec7u su\u1ea5t.<\/p>\n

\u2013 Ng\u0103n ng\u1eeba l\u00e3ng ph\u00ed t\u00e0i nguy\u00ean do kh\u00f4ng th\u1ef1c hi\u1ec7n thao t\u00e1c chu\u1ea9n.<\/p>\n

\u2013 \u1ed4n \u0111\u1ecbnh ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ea7u ra, n\u0103ng su\u1ea5t l\u00e0m vi\u1ec7c \u1ed5n \u0111\u1ecbnh.<\/p>\n

Vai tr\u00f2 c\u1ee7a SOP trong Nh\u00e0 h\u00e0ng \u2013 Kh\u00e1ch s\u1ea1n<\/b><\/p>\n

M\u1ed7i b\u1ed9 ph\u1eadn trong nh\u00e0 h\u00e0ng kh\u00e1ch s\u1ea1n<\/span> s\u1ebd c\u00f3 SOP ri\u00eang bi\u1ec7t nh\u01b0ng ch\u00fang \u0111\u1ec1u ph\u1ea3i \u0111\u1ea3m b\u1ea3o c\u00e1c n\u1ed9i dung: kh\u1ed1i l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c, \u0111\u1eb7c \u0111i\u1ec3m c\u1ee7a t\u1eebng c\u00f4ng \u0111o\u1ea1n, th\u1eddi gian c\u1ea7n thi\u1ebft \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c, y\u00eau c\u1ea7u v\u1ec1 k\u0129<\/span> n\u0103ng, tr\u00ecnh \u0111\u1ed9 chuy\u00ean m\u00f4n, nghi\u1ec7p v\u1ee5 \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c.\u00a0<\/p>\n

Qui tr\u00ecnh<\/span> thao t\u00e1c chu\u1ea9n c\u00f3 t\u00e1c d\u1ee5ng quan tr\u1ecdng trong vi\u1ec7c qu\u1ea3n tr\u1ecb nh\u00e2n l\u1ef1c c\u1ee7a kh\u00e1ch s\u1ea1n:<\/p>\n

\u2013 L\u00e0m c\u01a1 s\u1edf \u0111\u1ec3 h\u01b0\u1edbng d\u1eabn c\u00f4ng vi\u1ec7c cho nh\u00e2n vi\u00ean c\u1ee7a t\u1eebng v\u1ecb tr\u00ed trong kh\u00e1ch s\u1ea1n<\/p>\n

\u2013 L\u00e0 c\u01a1 s\u1edf \u0111\u1ec3 \u0111\u00e1nh gi\u00e1, ph\u00e2n lo\u1ea1i m\u1ee9c \u0111\u1ed9 ho\u00e0n th\u00e0nh c\u00f4ng vi\u1ec7c c\u1ee7a nh\u00e2n vi\u00ean<\/p>\n

\u2013 Gi\u00fap cho c\u00f4ng t\u00e1c \u0111\u1ec1 b\u1ea1t trong c\u00f4ng vi\u1ec7c \u0111\u1ed1i v\u1edbi nh\u1eefng nh\u00e2n vi\u00ean c\u00f3 n\u0103ng l\u1ef1c<\/p>\n

\u2013 L\u00e0 c\u0103n c\u1ee9 ch\u00ednh x\u00e1c \u0111\u1ec3 \u0111\u00e0o t\u1ea1o nh\u00e2n l\u1ef1c trong kh\u00e1ch s\u1ea1n<\/p>\n

Y\u00eau c\u1ea7u \u0111\u1ed1i v\u1edbi c\u00e1c v\u1ecb tr\u00ed \u0111\u1ec3 v\u1eadn h\u00e0nh SOP hi\u1ec7u qu\u1ea3 <\/font><\/h3>\n

\u0110\u1ec3 c\u00f3 th\u1ec3 v\u1eadn h\u00e0nh qui<\/span> tr\u00ecnh SOP m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 th\u00ec \u0111i\u1ec1u \u0111\u1ea7u ti\u00ean qui<\/span> tr\u00ecnh l\u00e0m vi\u1ec7c n\u00e0y ph\u1ea3i \u0111\u01b0\u1ee3c nghi\u00ean c\u1ee9u c\u1ee5 th\u1ec3 v\u00e0 x\u00e2y d\u1ef1ng m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c, h\u1ea1n ch\u1ebf t\u1ed1i \u0111a sai s\u00f3t v\u00e0 \u0111\u01b0\u1ee3c t\u00ednh to\u00e1n h\u1ee3p l\u00ed<\/span> cho t\u1eebng v\u1ecb tr\u00ed trong kh\u00e1ch s\u1ea1n.\u00a0<\/p>\n

Ngo\u00e0i ra, c\u00e1c c\u00e1c nh\u00e2n v\u1ecb tr\u00ed trong qui<\/span> tr\u00ecnh c\u1ea7n ph\u1ea3i c\u00f3 tr\u00e1ch nhi\u1ec7m c\u1ee5 th\u1ec3 \u0111\u1ec3 tri\u1ec3n khai hi\u1ec7u qu\u1ea3<\/p>\n

– \u0110\u1ed1i v\u1edbi c\u1ea5p nh\u00e2n vi\u00ean:\u00a0<\/b>L\u00e0 ng\u01b0\u1eddi tr\u1ef1c ti\u1ebfp th\u1ef1c hi\u1ec7n c\u00e1c c\u00f4ng \u0111o\u1ea1n trong qui<\/span> tr\u00ecnh SOP v\u00ec v\u1eady m\u1ed7i nh\u00e2n vi\u00ean ph\u1ea3i c\u00f3 tr\u00e1ch nhi\u1ec7m th\u1ef1c hi\u1ec7n \u0111\u00fang v\u00e0 \u0111\u1ee7 y\u00eau c\u1ea7u c\u1ee7a qui<\/span> tr\u00ecnh.\u00a0<\/p>\n

Kh\u00f4ng y\u00eau c\u1ea7u nh\u00e2n vi\u00ean “s\u00e1ng t\u1ea1o” trong vi\u1ec7c x\u00e2y d\u1ef1ng n\u00ean SOP m\u1edbi. Tuy nhi\u00ean, trong qu\u00e1 tr\u00ecnh v\u1eadn h\u00e0nh v\u00e0 th\u1ef1c hi\u1ec7n nh\u00e2n vi\u00ean c\u00f3 tr\u00e1ch nhi\u1ec7m ph\u1ea3n h\u1ed3i c\u00e1c \u00fd ki\u1ebfn, b\u1ea5t c\u1eadp trong qui<\/span> tr\u00ecnh v\u00e0 \u0111\u01b0a ra nh\u1eefng \u00fd ki\u1ebfn cho c\u1ea5p qu\u1ea3n l\u00ed<\/span> \u0111\u1ec3 c\u00f3 th\u1ec3 c\u1ea3i thi\u1ec7n SOP t\u1ed1t h\u01a1n.<\/p>\n

– \u0110\u1ed1i v\u1edbi c\u1ea5p qu\u1ea3n l\u00ed<\/span>:\u00a0<\/b>Tr\u01b0\u1edbc ti\u00ean, c\u1ea5p qu\u1ea3n l\u00ed<\/span> c\u1ea7n am hi\u1ec3u \u0111\u01b0\u1ee3c b\u1ea3n ch\u1ea5t c\u00f4ng vi\u1ec7c t\u1ea1i c\u00e1c v\u1ecb tr\u00ed v\u00e0 c\u1ea7n ph\u1ea3i n\u1eafm r\u00f5 \u0111\u01b0\u1ee3c qui<\/span> tr\u00ecnh.\u00a0<\/p>\n

B\u00ean c\u1ea1nh \u0111\u00f3, c\u1ea5p qu\u1ea3n l\u00ed<\/span> ph\u1ea3i lu\u00f4n lu\u00f4n l\u1eafng nghe \u00fd ki\u1ebfn ph\u1ea3n h\u1ed3i t\u1eeb c\u1ea5p d\u01b0\u1edbi, th\u01b0\u1eddng xuy\u00ean r\u00e0 so\u00e1t v\u00e0 \u0111\u01b0a ra nh\u1eefng \u0111i\u1ec1u ch\u1ec9nh ph\u00f9 h\u1ee3p \u0111\u1ec3 mang l\u1ea1i hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c t\u1ed1t nh\u1ea5t cho c\u00f4ng ty.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: Qu\u1ea3n tr\u1ecb Nh\u00e0 h\u00e0ng Kh\u00e1ch s\u1ea1n, Tr\u01b0\u1eddng trung c\u1ea5p Kinh t\u1ebf – Du l\u1ecbch, TP H\u1ed3 Ch\u00ed Minh.\u00a0H\u01b0\u1edbng nghi\u1ec7p \u00c1 Ch\u00e2u \u0110\u00e0 N\u1eb5ng)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Qui tr\u00ecnh thao t\u00e1c chu\u1ea9n SOP (ti\u1ebfng Anh: Standard Operating Procedure) l\u00e0 h\u1ec7 th\u1ed1ng c\u00e1c qui tr\u00ecnh chu\u1ea9n \u0111\u01b0\u1ee3c t\u1ea1o ra \u0111\u1ec3 nh\u00e2n vi\u00ean th\u1ef1c hi\u1ec7n theo nh\u1eb1m duy tr\u00ec ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c v\u1edbi hi\u1ec7u qu\u1ea3 cao nh\u1ea5t.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28645"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28645"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28645\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28645"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28645"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28645"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}