{"id":28660,"date":"2023-12-07T05:17:36","date_gmt":"2023-12-07T05:17:36","guid":{"rendered":"https:\/\/masterskills.org\/blog\/qui-trinh-khach-guest-cycle-trong-khach-san-la-gi.html"},"modified":"2023-12-07T05:17:36","modified_gmt":"2023-12-07T05:17:36","slug":"qui-trinh-khach-guest-cycle-trong-khach-san-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/qui-trinh-khach-guest-cycle-trong-khach-san-la-gi.html","title":{"rendered":"Qui tr\u00ecnh kh\u00e1ch (Guest cycle) trong kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?"},"content":{"rendered":"
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\"3219B14F-DDAD-4688-A2ED-DAE44E90D0D5\"<\/div>\n
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H\u00ecnh minh ho\u1ea1 (Ngu\u1ed3n: haikudeck)<\/p>\n<\/div>\n<\/div>\n

Qui tr\u00ecnh kh\u00e1ch trong kh\u00e1ch s\u1ea1n<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

Qui tr\u00ecnh kh\u00e1ch<\/b> trong ti\u1ebfng Anh \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 Guest cycle.<\/b><\/p>\n

Ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c b\u1ed9 ph\u1eadn ph\u1ee5c v\u1ee5 tr\u1ef1c ti\u1ebfp trong kh\u00e1ch s\u1ea1n \u0111\u1ec1u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo m\u1ed9t qui tr\u00ecnh nh\u1ea5t \u0111\u1ecbnh. C\u00e1c qui tr\u00ecnh ph\u1ee5c v\u1ee5 \u1edf t\u1eebng b\u1ed9 ph\u1eadn kh\u00e1c nhau l\u00e0 kh\u00f4ng gi\u1ed1ng nhau.\u00a0<\/p>\n

Tuy nhi\u00ean ch\u00fang \u0111\u1ec1u c\u00f3 nh\u1eefng \u0111i\u1ec3m chung l\u00e0 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n theo m\u1ed9t chu tr\u00ecnh chung g\u1ecdi l\u00e0 qui tr\u00ecnh kh\u00e1ch.<\/p>\n

Qui tr\u00ecnh kh\u00e1ch <\/b>\u0111\u1ed1i v\u1edbi m\u1ed9t kh\u00e1ch s\u1ea1n l\u00e0 qu\u00e1 tr\u00ecnh g\u1ed3m c\u00e1c giai \u0111o\u1ea1n c\u1ee7a ti\u1ebfn tr\u00ecnh ti\u00eau d\u00f9ng s\u1ea3n ph\u1ea9m kh\u00e1ch s\u1ea1n c\u1ee7a c\u00f9ng m\u1ed9t kh\u00e1ch k\u1ec3 t\u1eeb khi ng\u01b0\u1eddi kh\u00e1ch b\u1eaft \u0111\u1ea7u c\u00f3 nhu c\u1ea7u ti\u00eau d\u00f9ng s\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch s\u1ea1n t\u1ea1i \u0111\u1ecba ph\u01b0\u01a1ng c\u1ee7a h\u1ecd v\u00e0 k\u1ebft th\u00fac khi kh\u00e1ch \u0111\u00e3 ti\u00eau d\u00f9ng xong s\u1ea3n ph\u1ea9m v\u00e0 r\u1eddi kh\u1ecfi kh\u00e1ch s\u1ea1n.<\/p>\n

Qu\u00e1 tr\u00ecnh n\u00e0y s\u1ebd l\u1eb7p l\u1ea1i cho c\u00e1c l\u01b0\u1ee3t kh\u00e1ch kh\u00e1c nhau c\u1ee7a kh\u00e1ch s\u1ea1n. Tuy nhi\u00ean \u0111\u00e2y g\u1ecdi l\u00e0 qui tr\u00ecnh kh\u00e1ch \u0111\u1ea7y \u0111\u1ee7 v\u00ec kh\u00f4ng ph\u1ea3i kh\u00e1ch du l\u1ecbch n\u00e0o c\u0169ng \u0111\u0103ng k\u00ed bu\u1ed3ng kh\u00e1ch s\u1ea1n tr\u01b0\u1edbc khi t\u1edbi – c\u00f3 ngh\u0129a l\u00e0 khi \u0111\u00f3, qui tr\u00ecnh kh\u00e1ch c\u1ecf th\u1ec3 ch\u1ec9 bao g\u1ed3m 3 giai \u0111o\u1ea1n sau c\u00f9ng m\u00e0 th\u00f4i.\u00a0<\/p>\n

C\u00e1c qui tr\u00ecnh kh\u00e1ch \u0111\u1ea7y \u0111\u1ee7<\/font><\/h3>\n

V\u1eady qui tr\u00ecnh kh\u00e1ch \u0111\u1ea7y \u0111\u1ee7 c\u1ee7a m\u1ed9t kh\u00e1ch s\u1ea1n \u0111\u01b0\u1ee3c th\u1ec3 hi\u1ec7n trong m\u1ed9t qu\u00e1 tr\u00ecnh bao g\u1ed3m 4 giai \u0111o\u1ea1n c\u01a1 b\u1ea3n sau:<\/p>\n

Giai \u0111o\u1ea1n 1: <\/b>Tr\u01b0\u1edbc khi kh\u00e1ch t\u1edbi kh\u00e1ch s\u1ea1n<\/p>\n

T\u1ed5 ch\u1ee9c ho\u1ea1t \u0111\u1ed9ng nh\u1eadn \u0111\u0103ng k\u00ed bu\u1ed3ng kh\u00e1ch s\u1ea1n: Ho\u1ea1t \u0111\u1ed9ng nh\u1eadn \u0111\u0103ng k\u00ed bu\u1ed3ng kh\u00e1ch s\u1ea1n b\u1eaft \u0111\u1ea7u t\u01b0 khi kh\u00e1ch c\u00f3 nhu c\u1ea7u li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch s\u1ea1n \u0111\u1ec3 t\u00ecm hi\u1ec3u v\u00e0 \u0111\u01b0a ra y\u00eau c\u1ea7u \u0111\u1eb7t bu\u1ed3ng c\u1ee7a m\u00ecnh v\u00e0o m\u1ed9t th\u1eddi \u0111i\u1ec3m n\u00e0o \u0111\u00f3 trong t\u01b0\u01a1ng lai.<\/p>\n

Giai \u0111o\u1ea1n 2:<\/b> Khi kh\u00e1ch t\u1edbi kh\u00e1ch s\u1ea1n<\/p>\n

T\u1ed5 ch\u1ee9c l\u00e0m th\u1ee7 t\u1ee5c check-in cho kh\u00e1ch: Giai \u0111o\u1ea1n ph\u1ee5c v\u1ee5 n\u00e0y trong nghi\u1ec7p v\u1ee5 l\u1ec5 t\u00e2n kh\u00e1ch s\u1ea1n th\u01b0\u1eddng \u0111\u01b0\u1ee3c b\u1eaft \u0111\u1ea7u t\u1eeb tr\u01b0\u1edbc khi kh\u00e1ch t\u1edbi kh\u00e1ch s\u1ea1n m\u1ed9t s\u1ed1 ng\u00e0y \u0111\u1ed1i v\u1edbi vi\u1ec7c ph\u1ee5c v\u1ee5 nh\u1eefng kh\u00e1ch \u0111\u0103ng k\u00ed bu\u1ed3ng tr\u01b0\u1edbc.<\/p>\n

Giai \u0111o\u1ea1n 3: <\/b>Trong th\u1eddi gian kh\u00e1ch l\u01b0u l\u1ea1i t\u1ea1i kh\u00e1ch s\u1ea1n<\/p>\n

T\u1ed5 ch\u1ee9c ph\u1ee5c v\u1ee5 trong th\u1eddi gian kh\u00e1ch l\u01b0u l\u1ea1i t\u1ea1i kh\u00e1ch s\u1ea1n: Trong th\u1eddi gian kh\u00e1ch l\u01b0u tr\u00fa t\u1ea1i kh\u00e1ch s\u1ea1n, h\u1ecd c\u00f3 nhu c\u1ea7u ti\u00eau d\u00f9ng nhi\u1ec1u lo\u1ea1i s\u1ea3n ph\u1ea9m kh\u00e1c nhau.<\/p>\n

Giai \u0111o\u1ea1n 4: <\/b>Khi kh\u00e1ch chu\u1ea9n b\u1ecb r\u1eddi kh\u00e1ch s\u1ea1n<\/p>\n

T\u1ed5 ch\u1ee9c l\u00e0m th\u1ee7 t\u1ee5c check-out cho kh\u00e1ch: Sau m\u1ed9t kho\u1ea3ng th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh kh\u00e1ch s\u1ebd r\u1eddi kh\u00e1ch s\u1ea1n.<\/p>\n

D\u01b0\u1edbi gi\u00e1c \u0111\u1ed9 c\u1ee7a m\u1ed9t nh\u00e0 qu\u1ea3n l\u00ed kh\u00e1ch s\u1ea1n, d\u1ef1a v\u00e0o qu\u00e1 tr\u00ecnh kh\u00e1ch n\u00f3i tr\u00ean, ch\u00fang ta s\u1ebd \u0111i s\u00e2u t\u00ecm hi\u1ec3u v\u1ec1 c\u00f4ng t\u00e1c t\u1ed5 ch\u1ee9c ho\u1ea1t \u0111\u1ed9ng kinh doanh l\u01b0u tr\u00fa trong kh\u00e1ch s\u1ea1n.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: Gi\u00e1o tr\u00ecnh Qu\u1ea3n tr\u1ecb Kinh doanh Kh\u00e1ch s\u1ea1n, 2008, NXB \u0110\u1ea1i h\u1ecdc Kinh t\u1ebf Qu\u1ed1c d\u00e2n)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Qui tr\u00ecnh kh\u00e1ch (ti\u1ebfng Anh: Guest cycle) \u0111\u1ed1i v\u1edbi m\u1ed9t kh\u00e1ch s\u1ea1n l\u00e0 qu\u00e1 tr\u00ecnh g\u1ed3m c\u00e1c giai \u0111o\u1ea1n c\u1ee7a ti\u1ebfn tr\u00ecnh ti\u00eau d\u00f9ng s\u1ea3n ph\u1ea9m kh\u00e1ch s\u1ea1n c\u1ee7a c\u00f9ng m\u1ed9t kh\u00e1ch.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28660"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28660"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28660\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28660"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28660"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28660"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}