{"id":28666,"date":"2023-12-07T05:17:49","date_gmt":"2023-12-07T05:17:49","guid":{"rendered":"https:\/\/masterskills.org\/blog\/co-che-van-hanh-bo-may-to-chuc-trong-khach-san-la-gi.html"},"modified":"2023-12-22T21:45:51","modified_gmt":"2023-12-22T14:45:51","slug":"co-che-van-hanh-bo-may-to-chuc-trong-khach-san-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/co-che-van-hanh-bo-may-to-chuc-trong-khach-san-la-gi.html","title":{"rendered":"C\u01a1 ch\u1ebf v\u1eadn h\u00e0nh b\u1ed9 m\u00e1y t\u1ed5 ch\u1ee9c trong kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?"},"content":{"rendered":"
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H\u00ecnh minh ho\u1ea1 (Ngu\u1ed3n: smallville)<\/p>\n<\/div>\n<\/div>\n

C\u01a1 ch\u1ebf\u00a0v\u1eadn h\u00e0nh\u00a0b\u1ed9 m\u00e1y t\u1ed5 ch\u1ee9c trong kh\u00e1ch s\u1ea1n<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

C\u01a1 ch\u1ebf v\u1eadn h\u00e0nh b\u1ed9 m\u00e1y t\u1ed5 ch\u1ee9c <\/b>l\u00e0 t\u1ed5ng th\u1ec3 c\u00e1c y\u1ebfu t\u1ed1, c\u00e1c m\u1ed1i quan h\u1ec7, \u0111\u1ed9ng l\u1ef1c v\u00e0 qui lu\u1eadt chi ph\u1ed1i s\u1ef1 v\u1eadn \u0111\u1ed9ng c\u1ee7a b\u1ed9 m\u00e1y t\u1ed5 ch\u1ee9c nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch c\u1ee7a kh\u00e1ch s\u1ea1n.\u00a0<\/p>\n

Y\u00eau c\u1ea7u \u0111\u1ea3m b\u1ea3o<\/font><\/h3>\n

C\u01a1 ch\u1ebf v\u1eadn h\u00e0nh b\u1ed9 m\u00e1y t\u1ed5 ch\u1ee9c ph\u1ea3i b\u1ea3o \u0111\u1ea3m \u0111\u01b0\u1ee3c t\u00ednh thang b\u1eadc, t\u00ednh th\u1ed1ng nh\u1ea5t, t\u00ednh u\u1ef7 quy\u1ec1n v\u00e0 t\u00ednh ph\u1ed1i h\u1ee3p.<\/p>\n

– T\u00ednh thang b\u1eadc trong b\u1ed9 m\u00e1y t\u1ed5 ch\u1ee9c <\/b>l\u00e0 s\u1ef1 ph\u1ea3n \u00e1nh m\u1ed1i quan h\u1ec7 quy\u1ec1n l\u1ef1c th\u00f4ng tin trong b\u1ed9 m\u00e1y t\u1ed5 ch\u1ee9c c\u1ee7a kh\u00e1ch s\u1ea1n, th\u00f4ng qua s\u01a1 \u0111\u1ed3 t\u1ed5 ch\u1ee9c b\u1ed9 m\u00e1y m\u00e0 b\u1ea5t c\u1ee9 ng\u01b0\u1eddi lao \u0111\u1ed9ng n\u00e0o trong kh\u00e1ch s\u1ea1n c\u0169ng c\u00f3 th\u1ec3 nh\u1eadn ra v\u1ecb tr\u00ed c\u1ee7a m\u00ecnh, v\u1ecb tr\u00ed \u0111\u00f3 ph\u1ea3i ch\u1ecbu s\u1ef1 ch\u1ec9 huy, \u0111i\u1ec1u h\u00e0nh tr\u1ef1c ti\u1ebfp c\u1ee7a ai, l\u00e0m vi\u1ec7c v\u1edbi ai, quan h\u1ec7 th\u00f4ng tin nh\u01b0 th\u1ebf n\u00e0o?\u00a0<\/p>\n

V\u00ed d\u1ee5,<\/b> nh\u00e2n vi\u00ean l\u1ec5 t\u00e2n mu\u1ed1n t\u0103ng l\u01b0\u01a1ng ho\u1eb7c \u0111\u1ec1 xu\u1ea5t c\u00e1c \u00fd ki\u1ebfn c\u1ee7a m\u00ecnh th\u00ec c\u1ea5p \u0111\u1ea7u ti\u00ean c\u00f3 quy\u1ec1n h\u1ea1n l\u00e0 ai. Ho\u1eb7c th\u00f4ng tin t\u1eeb gi\u00e1m \u0111\u1ed1c kh\u00e1ch s\u1ea1n xu\u1ed1ng t\u1edbi t\u1eebng nh\u00e2n vi\u00ean \u1edf t\u1eebng b\u1ed9 ph\u1eadn ph\u1ea3i qua c\u1ea5p n\u00e0o v\u00e0 ng\u01b0\u1ee3c l\u1ea1i.<\/p>\n

– T\u00ednh th\u1ed1ng nh\u1ea5t trong t\u1ed5 ch\u1ee9c v\u00e0 \u0111i\u1ec1u h\u00e0nh <\/b>l\u00e0 m\u1ed7i nh\u00e2n vi\u00ean ch\u1ec9 ch\u1ecbu tr\u00e1ch nhi\u1ec7m tr\u01b0\u1edbc m\u1ed9t v\u00e0 ch\u1ec9 tr\u01b0\u1edbc m\u1ed9t c\u1ea5p tr\u00ean m\u00e0 th\u00f4i (ch\u1ec9 c\u00f3 m\u1ed9t th\u1ee7 tr\u01b0\u1edfng tr\u1ef1c ti\u1ebfp).<\/p>\n

– T\u00ednh u\u1ef7 quy\u1ec1n trong t\u1ed5 ch\u1ee9c v\u00e0 \u0111i\u1ec1u h\u00e0nh <\/b>l\u00e0 s\u1ef1 tho\u1ea3 thu\u1eadn gi\u1eefa c\u1ea5p tr\u00ean (ng\u01b0\u1eddi \u0111\u01b0\u1ee3c giao quy\u1ec1n l\u1ef1c) v\u00e0 c\u1ea5p d\u01b0\u1edbi v\u1ec1 m\u1ee9c \u0111\u1ed9 tr\u00e1ch nhi\u1ec7m, m\u1ee9c \u0111\u1ed9 t\u1ef1 do h\u00e0nh \u0111\u1ed9ng v\u00e0 quy\u1ec1n h\u1ea1n \u0111\u1ed1i v\u1edbi c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c giao.\u00a0<\/p>\n

U\u1ef7 quy\u1ec1n l\u00e0 giao quy\u1ec1n h\u1ea1n tr\u00e1ch nhi\u1ec7m v\u00e0 k\u1ebft qu\u1ea3 cu\u1ed1i c\u00f9ng. N\u1ebfu kh\u00f4ng c\u00f3 u\u1ef7 quy\u1ec1n s\u1ebd kh\u00f4ng c\u00f3 b\u1ed9 m\u00e1y t\u1ed5 ch\u1ee9c v\u00e0 n\u1ebfu c\u00f3 ch\u1ec9 l\u00e0 h\u00ecnh th\u1ee9c. U\u1ef7 quy\u1ec1n l\u00e0 y\u00eau c\u1ea7u c\u1ee7a c\u00f4ng t\u00e1c t\u1ed5 ch\u1ee9c, ng\u01b0\u1eddi qu\u1ea3n l\u00ed gi\u1ecfi l\u00e0 ng\u01b0\u1eddi bi\u1ebft u\u1ef7 quy\u1ec1n.\u00a0<\/p>\n

C\u01a1 s\u1edf c\u1ee7a u\u1ef7 quy\u1ec1n l\u00e0 m\u1ee9c \u0111\u1ed9 tin c\u1eady c\u1ee7a c\u1ea5p d\u01b0\u1edbi \u0111\u1ed1i v\u1edbi c\u1ea5p tr\u00ean. U\u1ef7 quy\u1ec1n ph\u1ea3i r\u00f5 r\u00e0ng, ho\u00e0n ch\u1ec9nh v\u00e0 b\u1ea3o \u0111\u1ea3m t\u00ednh hi\u1ec7u l\u1ef1c. Ng\u01b0\u1eddi th\u1ee7 tr\u01b0\u1edfng gi\u1ecfi l\u00e0 ng\u01b0\u1eddi th\u1ee7 tr\u01b0\u1edfng bi\u1ebft giao quy\u1ec1n v\u00e0 ki\u1ec3m so\u00e1t quy\u1ec1n l\u1ef1c cho c\u1ea5p d\u01b0\u1edbi v\u00e0 ng\u01b0\u1eddi gi\u00fap vi\u1ec7c.<\/p>\n

– T\u00ednh ph\u1ed1i h\u1ee3p ho\u1ea1t \u0111\u1ed9ng gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n<\/b> l\u00e0 y\u00eau c\u1ea7u c\u1ea7n thi\u1ebft v\u00e0 c\u00f3 \u00fd ngh\u0129a quy\u1ebft \u0111\u1ecbnh \u0111\u1ebfn n\u0103ng su\u1ea5t, ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 hi\u1ec7u qu\u1ea3 kinh doanh c\u1ee7a to\u00e0n kh\u00e1ch s\u1ea1n.\u00a0<\/p>\n

Th\u1ee9 nh\u1ea5t, t\u00ednh \u0111\u1ed9c l\u1eadp t\u01b0\u01a1ng \u0111\u1ed1i gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn trong khi \u0111\u00f3 kh\u00e1ch s\u1ea1n l\u1ea1i c\u00f3 r\u1ea5t nhi\u1ec1u c\u00e1c b\u1ed9 ph\u1eadn ch\u00ednh v\u00e0 trong m\u1ed7i b\u1ed9 ph\u1eadn ch\u00ednh l\u1ea1i c\u00f3 nhi\u1ec1u b\u1ed9 ph\u1eadn nh\u1ecf c\u1ea5u th\u00e0nh.\u00a0<\/p>\n

Th\u1ee9 hai, kh\u00e1ch c\u1ea7n tho\u1ea3 m\u00e3n t\u1ed5ng h\u1ee3p v\u00e0 \u0111\u1ed3ng b\u1ed9 c\u00e1c nhu c\u1ea7u.\u00a0<\/p>\n

Th\u1ee9 ba, s\u1ea3n ph\u1ea9m kh\u00e1ch s\u1ea1n l\u00e0 k\u1ebft qu\u1ea3 t\u1ea1o ra t\u1eeb h\u00e0nh \u0111\u1ed9ng th\u1ed1ng nh\u1ea5t trong ho\u1ea1t \u0111\u1ed9ng c\u1ee7a t\u1eebng c\u00e1 nh\u00e2n, t\u1eebng b\u1ed9 ph\u1eadn theo ch\u1ee9c n\u0103ng, nhi\u1ec7m v\u1ee5 \u0111\u01b0\u1ee3c ph\u00e2n c\u00f4ng.\u00a0<\/p>\n

Th\u1ee9 t\u01b0, ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a d\u1ecbch v\u1ee5 l\u01b0u tr\u00fa v\u00e0 \u0103n u\u1ed1ng trong kh\u00e1ch s\u1ea1n c\u00f3 nh\u1eefng \u0111\u1eb7c tr\u01b0ng kh\u00e1c bi\u1ec7t so v\u1edbi c\u00e1c lo\u1ea1i h\u00e0ng ho\u00e1 v\u00e0 d\u1ecbch v\u1ee5 \u0103n u\u1ed1ng b\u00ecnh th\u01b0\u1eddng.\u00a0<\/p>\n

Th\u1ee9 n\u0103m, y\u00eau c\u1ea7u v\u1ec1 th\u00f4ng tin trong c\u00e1c m\u1ed1i quan h\u1ec7 gi\u1eefa c\u00e1c b\u1ed9 ph\u1eadn trong kh\u00e1ch s\u1ea1n c\u1ea7n b\u1ea3o \u0111\u1ea3m th\u00f4ng su\u1ed1t, k\u1ecbp th\u1eddi v\u00e0 ch\u00ednh x\u00e1c.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: Gi\u00e1o tr\u00ecnh Qu\u1ea3n tr\u1ecb Kinh doanh Kh\u00e1ch s\u1ea1n, 2008, NXB \u0110\u1ea1i h\u1ecdc Kinh t\u1ebf Qu\u1ed1c d\u00e2n)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n C\u01a1 ch\u1ebf v\u1eadn h\u00e0nh b\u1ed9 m\u00e1y t\u1ed5 ch\u1ee9c l\u00e0 t\u1ed5ng th\u1ec3 c\u00e1c y\u1ebfu t\u1ed1, c\u00e1c m\u1ed1i quan h\u1ec7, \u0111\u1ed9ng l\u1ef1c v\u00e0 qui lu\u1eadt chi ph\u1ed1i s\u1ef1 v\u1eadn \u0111\u1ed9ng c\u1ee7a b\u1ed9 m\u00e1y t\u1ed5 ch\u1ee9c nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c \u0111\u00edch c\u1ee7a kh\u00e1ch s\u1ea1n.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28666"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28666"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28666\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28666"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28666"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28666"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}