{"id":28668,"date":"2023-12-07T05:17:54","date_gmt":"2023-12-07T05:17:54","guid":{"rendered":"https:\/\/masterskills.org\/blog\/san-pham-cua-khach-san-la-gi-phan-loai.html"},"modified":"2023-12-22T21:39:13","modified_gmt":"2023-12-22T14:39:13","slug":"san-pham-cua-khach-san-la-gi-phan-loai","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/san-pham-cua-khach-san-la-gi-phan-loai.html","title":{"rendered":"S\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec? Ph\u00e2n lo\u1ea1i"},"content":{"rendered":"
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H\u00ecnh minh ho\u1ea1 (Ngu\u1ed3n: westminstersecurity)<\/p>\n<\/div>\n<\/div>\n

S\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch s\u1ea1n<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

S\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch s\u1ea1n<\/b>\u00a0t\u1ea1m d\u1ecbch sang ti\u1ebfng Anh l\u00e0\u00a0Hotel products.<\/b><\/p>\n

S\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch s\u1ea1n <\/b>l\u00e0 t\u1ea5t c\u1ea3 nh\u1eefng d\u1ecbch v\u1ee5 v\u00e0 h\u00e0ng ho\u00e1 m\u00e0 kh\u00e1ch s\u1ea1n cung c\u1ea5p nh\u1eb1m \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng k\u1ec3 t\u1eeb khi h\u1ecd li\u00ean h\u1ec7 v\u1edbi kh\u00e1ch s\u1ea1n l\u1ea7n \u0111\u1ea7u \u0111\u1ec3 \u0111\u0103ng k\u00ed bu\u1ed3ng cho t\u1edbi khi ti\u00eau d\u00f9ng xong v\u00e0 r\u1eddi kh\u1ecfi kh\u00e1ch s\u1ea1n.<\/p>\n

Ph\u00e2n lo\u1ea1i<\/font><\/h3>\n

X\u00e9t tr\u00ean g\u00f3c \u0111\u1ed9 v\u1ec1 h\u00ecnh th\u1ee9c th\u1ec3 hi\u1ec7n ta c\u00f3 th\u1ec3 th\u1ea5y s\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch s\u1ea1n bao g\u1ed3m:<\/p>\n

– S\u1ea3n ph\u1ea9m h\u00e0ng ho\u00e1: <\/b>l\u00e0 nh\u1eefng s\u1ea3n ph\u1ea9m h\u1eefu h\u00ecnh (c\u00f3 h\u00ecnh d\u1ea1ng c\u1ee5 th\u1ec3) m\u00e0 kh\u00e1ch s\u1ea1n cung c\u1ea5p nh\u01b0: th\u1ee9c \u0103n, \u0111\u1ed3 u\u1ed1ng, h\u00e0ng l\u01b0u ni\u1ec7m, c\u00e1c h\u00e0ng ho\u00e1 kh\u00e1c \u0111\u01b0\u1ee3c b\u00e1n trong doanh nghi\u1ec7p kh\u00e1ch s\u1ea1n. \u0110\u00e2y l\u00e0 lo\u1ea1i s\u1ea3n ph\u1ea9m m\u00e0 sau khi trao \u0111\u1ed5i th\u00ec quy\u1ec1n s\u1edf h\u1eefu s\u1ebd thu\u1ed9c v\u1ec1 ng\u01b0\u1eddi tr\u1ea3 ti\u1ec1n.\u00a0<\/p>\n

Trong s\u1ed1 nh\u1eefng s\u1ea3n ph\u1ea9m h\u00e0ng ho\u00e1 th\u00ec h\u00e0ng l\u01b0u ni\u1ec7m l\u00e0 m\u1ed9t lo\u1ea1i h\u00e0ng \u0111\u1eb7c bi\u1ec7t, n\u00f3 c\u00f3 \u00fd ngh\u0129a v\u1ec1 m\u1eb7t tinh th\u1ea7n \u0111\u1eb7c bi\u1ec7t \u0111\u1ed1i v\u1edbi kh\u00e1ch l\u00e0 ng\u01b0\u1eddi t\u1eeb nh\u1eefng \u0111\u1ecba ph\u01b0\u01a1ng kh\u00e1c, \u0111\u1ea5t n\u01b0\u1edbc kh\u00e1c \u0111\u1ebfn.\u00a0<\/p>\n

Ch\u00ednh v\u00ec v\u1eady, c\u00e1c nh\u00e0 qu\u1ea3n l\u00ed kh\u00e1ch s\u1ea1n th\u01b0\u1eddng r\u1ea5t ch\u00fa \u00fa t\u1edbi vi\u1ec7c \u0111\u01b0a nh\u1eefng s\u1ea3n ph\u1ea9m n\u00e0y v\u00e0o ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a kh\u00e1ch s\u1ea1n.<\/p>\n

– S\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 (s\u1ea3n ph\u1ea9m d\u01b0\u1edbi d\u1ea1ng phi v\u1eadt ch\u1ea5t hay v\u00f4 h\u00ecnh):<\/b> l\u00e0 nh\u1eefng s\u1ea3n ph\u1ea9m c\u00f3 gi\u00e1 tr\u1ecb v\u1ec1 v\u1eadt ch\u1ea5t ho\u1eb7c tinh th\u1ea7n (hay c\u0169ng c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t s\u1ef1 tr\u1ea3i nghi\u1ec7m, m\u1ed9t c\u1ea3m gi\u00e1c v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng hay kh\u00f4ng h\u00e0i l\u00f2ng) m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u1ed3ng \u00fd b\u1ecf ti\u1ec1n ra \u0111\u1ec3 \u0111\u1ed5i l\u1ea5y ch\u00fang. S\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n bao g\u1ed3m 2 lo\u1ea1i l\u00e0 d\u1ecbch v\u1ee5 ch\u00ednh v\u00e0 d\u1ecbch v\u1ee5 b\u1ed5 sung:<\/p>\n

+ D\u1ecbch v\u1ee5 ch\u00ednh: <\/b>l\u00e0 d\u1ecbch v\u1ee5 bu\u1ed3ng ng\u1ee7 v\u00e0 d\u1ecbch v\u1ee5 \u0103n u\u1ed1ng nh\u1eb1m tho\u1ea3 m\u00e3n nhu c\u1ea7u thi\u1ebft y\u1ebfu c\u1ee7a kh\u00e1ch khi h\u1ecd l\u01b0u l\u1ea1i t\u1ea1i kh\u00e1ch s\u1ea1n.<\/p>\n

+ D\u1ecbch v\u1ee5 b\u1ed5 sung: <\/b>l\u00e0 c\u00e1c d\u1ecbch v\u1ee5 kh\u00e1c ngo\u00e0i hai d\u1ecbch v\u1ee5 tr\u00ean nh\u1eb1m tho\u1ea3 m\u00e3n c\u00e1c nhu c\u1ea7u th\u1ee9 y\u1ebfu trong th\u1eddi gian kh\u00e1ch l\u01b0u l\u1ea1i t\u1ea1i kh\u00e1ch s\u1ea1n.\u00a0<\/p>\n

\u0110\u1ed1i v\u1edbi d\u1ecbch v\u1ee5 b\u1ed5 sung c\u1ee7a kh\u00e1ch s\u1ea1n, ng\u01b0\u1eddi ta l\u1ea1i chia ra th\u00e0nh d\u1ecbch v\u1ee5 b\u1ed5 sung b\u1eaft bu\u1ed9c v\u00e0 d\u1ecbch v\u1ee5 b\u1ed5 sung kh\u00f4ng b\u1eaft bu\u1ed9c. Vi\u1ec7c t\u1ed3n t\u1ea1i d\u1ecbch v\u1ee5 b\u1ed5 sung b\u1eaft bu\u1ed9c v\u00e0 kh\u00f4ng b\u1eaft bu\u1ed9c tu\u1ef3 thu\u1ed9c v\u00e0o qui \u0111\u1ecbnh trong ti\u00eau chu\u1ea9n ph\u00e2n h\u1ea1ng kh\u00e1ch s\u1ea1n c\u1ee7a m\u1ed7i qu\u1ed1c gia.<\/p>\n

D\u1ecbch v\u1ee5 tr\u1ecdn g\u00f3i c\u1ee7a s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 kh\u00e1ch s\u1ea1n<\/font><\/h3>\n

M\u1eb7c d\u00f9 c\u00e1c s\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch s\u1ea1n t\u1ed3n t\u1ea1i d\u01b0\u1edbi c\u1ea3 hai h\u00ecnh th\u1ee9c h\u00e0ng ho\u00e1 v\u00e0 d\u1ecbch v\u1ee5 nh\u01b0ng h\u1ea7u nh\u01b0 c\u00e1c s\u1ea3n ph\u1ea9m l\u00e0 h\u00e0ng ho\u00e1 \u0111\u1ec1u \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n d\u01b0\u1edbi h\u00ecnh th\u1ee9c d\u1ecbch v\u1ee5 khi \u0111em b\u00e1n cho kh\u00e1ch (th\u1eddi gian, kh\u00f4ng gian s\u1ea3n xu\u1ea5t v\u00e0 ti\u00eau d\u00f9ng l\u00e0 tr\u00f9ng nhau).\u00a0<\/p>\n

V\u00ec v\u1eady nhi\u1ec1u nh\u00e0 nghi\u00ean c\u1ee9u cho r\u1eb1ng s\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch s\u1ea1n l\u00e0 d\u1ecbch v\u1ee5. V\u00ec th\u1ebf ho\u1ea1t \u0111\u1ed9ng kinh doanh kh\u00e1ch s\u1ea1n thu\u1ed9c l\u0129nh v\u1ef1c kinh doanh d\u1ecbch v\u1ee5.<\/p>\n

N\u1ebfu x\u00e9t tr\u00ean g\u00f3c g\u1ed9 c\u00e1c th\u00e0nh ph\u1ea7n c\u1ea5u th\u00e0nh n\u00ean s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n th\u00ec lo\u1ea1i h\u00ecnh d\u1ecbch v\u1ee5 n\u00e0y \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 d\u1ecbch v\u1ee5 tr\u1ecdn g\u00f3i v\u00ec c\u0169ng c\u00f3 \u0111\u1ee7 4 th\u00e0nh ph\u1ea7n l\u00e0 ph\u01b0\u01a1ng ti\u1ec7n th\u1ef1c hi\u1ec7n d\u1ecbch v\u1ee5, h\u00e0ng ho\u00e1 b\u00e1n k\u00e8m, d\u1ecbch v\u1ee5 hi\u1ec7n, d\u1ecbch v\u1ee5 \u1ea9n:<\/p>\n

– Ph\u01b0\u01a1ng ti\u1ec7n th\u1ef1c hi\u1ec7n d\u1ecbch v\u1ee5: <\/b>ph\u1ea3i c\u00f3 tr\u01b0\u1edbc khi d\u1ecbch v\u1ee5 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c cung c\u1ea5p.\u00a0<\/p>\n

V\u00ed d\u1ee5 trong ho\u1ea1t \u0111\u1ed9ng kinh doanh bu\u1ed3ng ng\u1ee7 \u0111\u00f3 ch\u00ednh l\u00e0 to\u00e0 nh\u00e0 v\u1edbi \u0111\u1ea7y \u0111\u1ee7 c\u00e1c trang thi\u1ebft b\u1ecb ti\u1ec7n nghi trong \u0111\u00f3.<\/p>\n

– H\u00e0ng ho\u00e1 b\u00e1n k\u00e8m: <\/b>l\u00e0 h\u00e0ng ho\u00e1 \u0111\u01b0\u1ee3c mua hay ti\u00eau th\u1ee5 b\u1edfi kh\u00e1ch h\u00e0ng trong th\u1eddi gian s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5.\u00a0<\/p>\n

V\u00ed d\u1ee5 trong kh\u00e1ch s\u1ea1n l\u00e0 c\u00e1c v\u1eadt \u0111\u1eb7t bu\u1ed3ng nh\u01b0: x\u00e0 ph\u00f2ng, b\u00e0n ch\u1ea3i \u0111\u00e1nh r\u0103ng, gi\u1ea5y v\u1ec7 sinh, s\u1eefa t\u1eafm\u2026<\/p>\n

– D\u1ecbch v\u1ee5 hi\u1ec7n: <\/b>l\u00e0 nh\u1eefng l\u1ee3i \u00edch tr\u1ef1c ti\u1ebfp m\u00e0 kh\u00e1ch h\u00e0ng d\u1ec5 d\u00e0ng c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c khi ti\u00eau d\u00f9ng v\u00e0 c\u0169ng l\u00e0 nh\u1eefng kh\u00eda c\u1ea1nh ch\u1ee7 y\u1ebfu c\u1ee7a d\u1ecbch v\u1ee5 m\u00e0 kh\u00e1ch h\u00e0ng mu\u1ed1n mua.\u00a0<\/p>\n

V\u00ed d\u1ee5 trong kh\u00e1ch s\u1ea1n l\u00e0 chi\u1ebfc gi\u01b0\u1eddng \u0111\u1ec7m th\u1eadt \u00eam \u00e1i trong c\u0103n bu\u1ed3ng \u1ea5m c\u00fang, s\u1ea1ch s\u1ebd\u2026<\/p>\n

– D\u1ecbch v\u1ee5 \u1ea9n: <\/b>l\u00e0 nh\u1eefng l\u1ee3i \u00edch mang t\u00ednhc h\u1ea5t t\u00e2m l\u00ed m\u00e0 kh\u00e1ch h\u00e0ng ch\u1ec9 c\u1ea3m nh\u1eadn \u0111\u01b0\u1ee3c sau khi \u0111\u00e3 ti\u00eau d\u00f9ng d\u1ecbch v\u1ee5.\u00a0<\/p>\n

V\u00ed d\u1ee5 c\u1ea3m gi\u00e1c v\u1ec1 s\u1ef1 an to\u00e0n, y\u00ean t\u0129nh khi \u1edf t\u1ea1i kh\u00e1ch s\u1ea1n hay s\u1ef1 c\u1ea3m nh\u1eadn v\u1ec1 th\u00e1i \u0111\u1ed9 ph\u1ee5c v\u1ee5 ni\u1ec1m n\u1edf, \u00e2n c\u1ea7n, l\u1ecbch s\u1ef1 v\u00e0 chu \u0111\u00e1o c\u1ee7a nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 c\u1ee7a kh\u00e1ch s\u1ea1n\u2026<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: Gi\u00e1o tr\u00ecnh Qu\u1ea3n tr\u1ecb Kinh doanh Kh\u00e1ch s\u1ea1n, 2008, NXB \u0110\u1ea1i h\u1ecdc Kinh t\u1ebf Qu\u1ed1c d\u00e2n)<\/i><\/p>\n

<\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n S\u1ea3n ph\u1ea9m c\u1ee7a kh\u00e1ch s\u1ea1n l\u00e0 t\u1ea5t c\u1ea3 nh\u1eefng d\u1ecbch v\u1ee5 v\u00e0 h\u00e0ng ho\u00e1 m\u00e0 kh\u00e1ch s\u1ea1n cung c\u1ea5p nh\u1eb1m \u0111\u00e1p \u1ee9ng nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28668"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28668"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28668\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28668"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28668"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}