{"id":28675,"date":"2023-12-07T05:18:07","date_gmt":"2023-12-07T05:18:07","guid":{"rendered":"https:\/\/masterskills.org\/blog\/kha-nang-dieu-phoi-cac-hoat-dong-trong-khach-san-la-gi.html"},"modified":"2023-12-07T05:18:07","modified_gmt":"2023-12-07T05:18:07","slug":"kha-nang-dieu-phoi-cac-hoat-dong-trong-khach-san-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/kha-nang-dieu-phoi-cac-hoat-dong-trong-khach-san-la-gi.html","title":{"rendered":"Kh\u1ea3 n\u0103ng \u0111i\u1ec1u ph\u1ed1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng trong kh\u00e1ch s\u1ea1n l\u00e0 g\u00ec?"},"content":{"rendered":"
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\"at-01-coordination-iStock-512217782\"<\/div>\n
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H\u00ecnh minh ho\u1ea1 (Ngu\u1ed3n: bfe)<\/p>\n<\/div>\n<\/div>\n

Kh\u1ea3 n\u0103ng \u0111i\u1ec1u ph\u1ed1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng trong kh\u00e1ch s\u1ea1n<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

Kh\u1ea3 n\u0103ng \u0111i\u1ec1u ph\u1ed1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng<\/b> l\u00e0 s\u1ef1 \u0111i\u1ec1u khi\u1ec3n c\u00e1c ho\u1ea1t \u0111\u1ed9ng kh\u00e1c nhau t\u1ea1o ra s\u1ef1 nh\u1ecbp nh\u00e0ng li\u00ean k\u1ebft v\u1edbi nhau t\u1ea1o ra h\u00e0nh \u0111\u1ed9ng th\u1ed1ng nh\u1ea5t \u0111\u1ec3 th\u1ef1c thi nhi\u1ec7m v\u1ee5.<\/p>\n

C\u00e1c h\u00ecnh th\u1ee9c \u00e1p d\u1ee5ng trong kh\u00e1ch s\u1ea1n<\/font><\/h3>\n

Ba h\u00ecnh th\u1ee9c c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng trong kh\u00e1ch s\u1ea1n l\u00e0: li\u00ean h\u1ee3p g\u00f3p ph\u1ea7n, li\u00ean h\u1ee3p li\u00ean t\u1ee5c v\u00e0 li\u00ean h\u1ee3p t\u01b0\u01a1ng h\u1ed7 xoay chi\u1ec1u.<\/p>\n

– Li\u00ean h\u1ee3p g\u00f3p ph\u1ea7n<\/b> l\u00e0 c\u00e1c ho\u1ea1t \u0111\u1ed9ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n b\u1edfi nh\u1eefng c\u00e1 nh\u00e2n kh\u00e1c nhau ho\u1eb7c c\u00e1c nh\u00f3m ch\u1ee9c n\u0103ng nh\u01b0ng \u00edt b\u1ecb \u1ea3nh h\u01b0\u1edfng c\u1ee7a t\u00e1c \u0111\u1ed9ng qua l\u1ea1i. Do \u0111\u00f3 c\u1ea7n ph\u1ea3i ti\u00eau chu\u1ea9n ho\u00e1 c\u00e1c ch\u1ee9c n\u0103ng nhi\u1ec7m v\u1ee5 c\u1ee7a t\u1eebng nh\u00e2n vi\u00ean.\u00a0<\/p>\n

V\u00ed d\u1ee5:<\/b> nh\u00e2n vi\u00ean \u0111i\u1ec7n tho\u1ea1i, nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 bu\u1ed3ng v\u00e0 nh\u00e2n vi\u00ean thu ti\u1ec1n m\u1ed7i ng\u01b0\u1eddi c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n nhi\u1ec7m v\u1ee5 c\u1ee7a h\u1ecd m\u1ed9t c\u00e1ch \u0111\u1ed9c l\u1eadp, c\u00e1c n\u1ed7 l\u1ef1c c\u1ed1 g\u1eafng c\u1ee7a h\u1ecd \u0111\u1ec1u h\u01b0\u1edbng t\u1edbi m\u1ed9t k\u1ebft qu\u1ea3 c\u1ee5 th\u1ec3 nh\u01b0 c\u00e1c cu\u1ed9c \u0111i\u1ec7n tho\u1ea1i \u0111\u01b0\u1ee3c x\u1eed l\u00ed \u0111\u00fang c\u00e1ch, nhanh, k\u1ecbp th\u1eddi ch\u00ednh x\u00e1c;\u00a0<\/p>\n

Bu\u1ed3ng ng\u1ee7 v\u00e0 khu v\u1ef1c h\u00e0nh lang \u0111\u01b0\u1ee3c v\u1ec7 sinh s\u1ea1ch s\u1ebd, s\u1eafp x\u1ebfp g\u1ecdn g\u00e0ng, ng\u0103n n\u1eafp, c\u00f3 t\u00ednh th\u1ea9m m\u0129 cao;\u00a0<\/p>\n

Thu \u0111\u00fang, \u0111\u1ee7 v\u00e0 ch\u00ednh x\u00e1c c\u00e1c kho\u1ea3n ti\u00eau d\u00f9ng c\u1ee7a kh\u00e1ch t\u1ea1i kh\u00e1ch s\u1ea1n. \u0110\u00f2i h\u1ecfi s\u1ef1 t\u0103ng c\u01b0\u1eddng v\u00e0 ho\u1ea1t \u0111\u1ed9ng c\u00f3 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00f4ng t\u00e1c gi\u00e1m s\u00e1t.<\/p>\n

– Li\u00ean h\u1ee3p li\u00ean t\u1ee5c l<\/b>\u00e0 \u0111\u1ea7u ra c\u1ee7a c\u00f4ng vi\u1ec7c n\u00e0y tr\u1edf th\u00e0nh \u0111\u1ea7u v\u00e0o c\u1ee7a c\u00f4ng vi\u1ec7c kia (t\u00ednh d\u00e2y chuy\u1ec1n trong s\u1ea3n xu\u1ea5t d\u1ecbch v\u1ee5).\u00a0<\/p>\n

V\u00ec v\u1eady c\u1ea7n c\u00f3 s\u1ef1 li\u00ean k\u1ebft ch\u1eb7t ch\u1ebd \u0111\u1ec3 ho\u1ea1t \u0111\u1ed9ng li\u00ean t\u1ee5c b\u1ea3o \u0111\u1ea3m cho s\u1ea3n xu\u1ea5t d\u00e2y chuy\u1ec1n c\u1ee7a kh\u00e1ch s\u1ea1n t\u1ea1o ra s\u1ea3n ph\u1ea9m cu\u1ed1i c\u00f9ng \u0111\u1ea1t n\u0103ng su\u1ea5t v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng cao.\u00a0<\/p>\n

Trong kinh doanh kh\u00e1ch s\u1ea1n, h\u00ecnh th\u1ee9c li\u00ean h\u1ee3p li\u00ean t\u1ee5c l\u00e0 kh\u00e1 ph\u1ed5 bi\u1ebfn. \u0110i\u1ec3n h\u00ecnh l\u00e0 qui tr\u00ecnh l\u00e0m th\u1ee7 t\u1ee5c \u0111\u0103ng k\u00ed bu\u1ed3ng cho kh\u00e1ch c\u1ea7n c\u00f3 s\u1ef1 li\u00ean h\u1ee3p gi\u1eefa b\u1ed9 ph\u1eadn \u0111\u00f3n ti\u1ebfp, b\u1ed9 ph\u1eadn bu\u1ed3ng v\u00e0 b\u1ed9 ph\u1eadn k\u1ebf to\u00e1n ho\u1eb7c ho\u1ea1t \u0111\u1ed9ng gi\u1eefa b\u1ed9 ph\u1eadn ph\u1ee5c v\u1ee5 b\u00e0n v\u1edbi b\u1ebfp v\u00e0 bar.\u00a0<\/p>\n

S\u1ea3n ph\u1ea9m \u0111\u1ea7u ra c\u1ee7a b\u1ed9 ph\u1eadn n\u00e0y tr\u1edf th\u00e0nh nguy\u00ean li\u1ec7u \u0111\u1ea7u v\u00e0o c\u1ee7a b\u1ed9 ph\u1eadn kia. H\u00ecnh th\u1ee9c li\u00ean h\u1ee3p li\u00ean t\u1ee5c n\u00e0y s\u1ebd \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3 t\u1ed1t khi m\u00e0 h\u1ec7 th\u1ed1ng ph\u00e2n ph\u1ed1i v\u00e0 ph\u1ee5c v\u1ee5 \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c h\u1ee3p l\u00ed, \u0111\u01b0\u1ee3c ti\u00eau chu\u1ea9n ho\u00e1, c\u00e1c m\u1eaft x\u00edch gi\u1eefa c\u00e1c c\u00f4ng vi\u1ec7c ph\u1ea3i \u0111\u01b0\u1ee3c quan t\u00e2m \u0111\u00fang m\u1ee9c v\u00ec \u1edf ngay m\u1ed7i m\u1eaft x\u00edch th\u01b0\u1eddng c\u00f3 nhi\u1ec1u v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh.<\/p>\n

– Li\u00ean h\u1ee3p t\u01b0\u01a1ng h\u1ed7 xoay chi\u1ec1u<\/b> l\u00e0 s\u1ef1 \u0111i\u1ec1u ph\u1ed1i mang t\u00ednh qui m\u00f4 l\u1edbn. Trong \u0111\u00f3, c\u00e1c b\u1ed9 ph\u1eadn ho\u1eb7c c\u00e1c c\u00e1 nh\u00e2n cung c\u1ea5p cho nhau \u0111\u1ea7u v\u00e0o v\u00e0 c\u1ea3 \u0111\u1ea7u ra. \u0110\u1ea7u ra c\u1ee7a b\u1ed9 ph\u1eadn (c\u00e1 nh\u00e2n) n\u00e0y l\u00e0 \u0111\u1ea7u v\u00e0o d\u01b0\u1edbi d\u1ea1ng th\u00f4ng tin cho c\u00e1c b\u1ed9 ph\u1eadn (c\u00e1 nh\u00e2n) kh\u00e1c.\u00a0<\/p>\n

Do \u0111\u00f3 k\u1ebft qu\u1ea3 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a b\u1ed9 ph\u1eadn n\u00e0y c\u00f3 \u1ea3nh h\u01b0\u1edfng tr\u1ef1c ti\u1ebfp t\u1ee9c th\u1eddi t\u1edbi k\u1ebft qu\u1ea3 v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng ho\u1ea1t \u0111\u1ed9ng c\u1ee7a b\u1ed9 ph\u1eadn kh\u00e1c trong to\u00e0n kh\u00e1ch s\u1ea1n. H\u00ecnh th\u1ee9c li\u00ean h\u1ee3p t\u01b0\u01a1ng h\u1ed7 xoay chi\u1ec1u l\u00e0 \u0111\u1eb7c tr\u01b0ng \u0111i\u1ec3n h\u00ecnh c\u1ee7a t\u1ed5 ch\u1ee9c lao \u0111\u1ed9ng trong kh\u00e1ch s\u1ea1n.<\/p>\n

V\u00ed d\u1ee5 <\/b>b\u1ed9 ph\u1eadn \u0111\u00f3n ti\u1ebfp c\u1ee7a kh\u00e1ch s\u1ea1n v\u00e0 b\u1ed9 ph\u1eadn ph\u1ee5c v\u1ee5 bu\u1ed3ng l\u00e0 m\u1ed9t h\u00ecnh th\u1ee9c li\u00ean h\u1ee3p t\u01b0\u01a1ng h\u1ed7 xoay chi\u1ec1u \u0111\u1eb7c tr\u01b0ng. Khi c\u00f3 kh\u00e1ch tr\u1ea3 bu\u1ed3ng, b\u1ed9 ph\u1eadn \u0111\u00f3n ti\u1ebfp ph\u1ea3i th\u00f4ng b\u00e1o cho b\u1ed9 ph\u1eadn bu\u1ed3ng c\u00f3 bu\u1ed3ng tr\u1ed1ng ch\u01b0a l\u00e0m v\u1ec7 sinh.\u00a0<\/p>\n

\u0110\u1ebfn l\u01b0\u1ee3t m\u00ecnh b\u1ed9 ph\u1eadn bu\u1ed3ng \u0111\u00e3 l\u00e0m v\u1ec7 sinh c\u00e1c bu\u1ed3ng m\u00e0 kh\u00e1ch v\u1eeba tr\u1ea3 ph\u1ea3i th\u00f4ng b\u00e1o ngay cho b\u1ed9 ph\u1eadn \u0111\u00f3n ti\u1ebfp l\u00e0 c\u00e1c bu\u1ed3ng kh\u00e1ch v\u1eeba tr\u1ea3 \u0111\u00e3 \u0111\u01b0\u1ee3c chu\u1ea9n b\u1ecb chu \u0111\u00e1o, s\u1eb5n s\u00e0ng \u0111\u00f3n ti\u1ebfp kh\u00e1ch m\u1edbi.\u00a0<\/p>\n

Nh\u01b0 v\u1eady, c\u1ea3 b\u1ed9 ph\u1eadn \u0111\u00f3n ti\u1ebfp v\u00e0 ph\u1ee5c v\u1ee5 bu\u1ed3ng \u0111\u1ec1u cung c\u1ea5p \u0111\u1ea7u v\u00e0o v\u00e0 \u0111\u1ea7u ra cho nhau, ph\u1ed1i h\u1ee3p nh\u1ecbp nh\u00e0nh trong qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t v\u00e0 ti\u00eau th\u1ee5 d\u1ecbch v\u1ee5 bu\u1ed3ng ng\u1ee7.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: Gi\u00e1o tr\u00ecnh Qu\u1ea3n tr\u1ecb Kinh doanh Kh\u00e1ch s\u1ea1n, 2008, NXB \u0110\u1ea1i h\u1ecdc Kinh t\u1ebf Qu\u1ed1c d\u00e2n)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Kh\u1ea3 n\u0103ng \u0111i\u1ec1u ph\u1ed1i c\u00e1c ho\u1ea1t \u0111\u1ed9ng l\u00e0 s\u1ef1 \u0111i\u1ec1u khi\u1ec3n c\u00e1c ho\u1ea1t \u0111\u1ed9ng kh\u00e1c nhau t\u1ea1o ra s\u1ef1 nh\u1ecbp nh\u00e0ng li\u00ean k\u1ebft v\u1edbi nhau t\u1ea1o ra h\u00e0nh \u0111\u1ed9ng th\u1ed1ng nh\u1ea5t \u0111\u1ec3 th\u1ef1c thi nhi\u1ec7m v\u1ee5.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28675"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28675"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28675\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28675"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28675"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28675"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}