{"id":28766,"date":"2023-12-07T05:21:27","date_gmt":"2023-12-07T05:21:27","guid":{"rendered":"https:\/\/masterskills.org\/blog\/quan-tri-chat-luong-quality-management-la-gi-noi-dung-quan-tri.html"},"modified":"2023-12-22T21:39:59","modified_gmt":"2023-12-22T14:39:59","slug":"quan-tri-chat-luong-quality-management-la-gi-noi-dung-quan-tri","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/quan-tri-chat-luong-quality-management-la-gi-noi-dung-quan-tri.html","title":{"rendered":"Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng (Quality Management) l\u00e0 g\u00ec? N\u1ed9i dung qu\u1ea3n tr\u1ecb"},"content":{"rendered":"
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H\u00ecnh minh ho\u1ea1 (Ngu\u1ed3n: preparationinfo)<\/p>\n<\/div>\n<\/div>\n

Qua\u0309n tri\u0323 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

Qua\u0309n tri\u0323 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng <\/b>trong ti\u1ebfng Anh \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 quality management.
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Qua\u0309n tri\u0323 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng<\/b> la\u0300 t\u00f4\u0309ng h\u01a1\u0323p ca\u0301c hoa\u0323t \u0111\u1ecd\u0302ng qua\u0309n tri\u0323 xa\u0301c \u0111i\u0323nh ca\u0301c chi\u0309 tie\u0302u, tie\u0302u chu\u00e2\u0309n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng, n\u1ecd\u0302i dung, phu\u031bo\u031bng pha\u0301p va\u0300 tra\u0301ch nhi\u1eb9\u0302m th\u01b0\u0323c hi\u1eb9\u0302n ca\u0301c chi\u0309 tie\u0302u va\u0300 tie\u0302u chu\u00e2\u0309n \u0111a\u0303 xa\u0301c \u0111i\u0323nh b\u0103\u0300ng ca\u0301c phu\u031bo\u031bng ti\u1eb9\u0302n thi\u0301ch h\u01a1\u0323p nhu\u031b l\u1ea1\u0302p k\u00ea\u0301 hoa\u0323ch, \u0111i\u00ea\u0300u khi\u00ea\u0309n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng nh\u0103\u0300m \u0111a\u0309m ba\u0309o va\u0300 ca\u0309i ti\u00ea\u0301n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng trong khuo\u0302n kh\u00f4\u0309 m\u1ecd\u0302t h\u1eb9\u0302 th\u00f4\u0301ng ch\u00e2\u0301t lu\u031b\u01a1\u0323ng xa\u0301c \u0111i\u0323nh v\u01a1\u0301i hi\u1eb9\u0302u qua\u0309 cao nh\u00e2\u0301t.<\/p>\n

ISO 8402\/1994 \u0111i\u0323nh nghi\u0303a qua\u0309n tri\u0323 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng \u0111\u00f4\u0300ng b\u1ecd\u0302 (Total Quality Management – TQM): TQM la\u0300 ca\u0301ch m\u1ecd\u0302t t\u00f4\u0309 ch\u01b0\u0301c t\u1ea1\u0302p trung va\u0300o ch\u00e2\u0301t lu\u031b\u01a1\u0323ng, d\u01b0\u0323a va\u0300o s\u01b0\u0323 tham gia cu\u0309a t\u00e2\u0301t ca\u0309 ca\u0301c tha\u0300nh vie\u0302n nh\u0103\u0300m \u0111a\u0323t t\u01a1\u0301i s\u01b0\u0323 tha\u0300nh co\u0302ng la\u0302u da\u0300i nh\u01a1\u0300 tho\u0309a ma\u0303n kha\u0301ch ha\u0300ng va\u0300 \u0111em la\u0323i l\u01a1\u0323i i\u0301ch cho ca\u0301c tha\u0300nh vie\u0302n cu\u0309a t\u00f4\u0309 ch\u01b0\u0301c \u0111o\u0301 va\u0300 cho xa\u0303 h\u1ecd\u0302i.<\/p>\n

Mu\u0323c \u0111i\u0301ch cu\u0309a qua\u0309n tri\u0323 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng<\/font><\/h3>\n

\u0110a\u0301p \u01b0\u0301ng ye\u0302u c\u00e2\u0300u va\u0300 mong \u0111\u01a1\u0323i cu\u0309a kha\u0301ch ha\u0300ng<\/p>\n

\u0110a\u0323t hi\u1eb9\u0302u qua\u0309 kinh t\u00ea\u0301 – xa\u0303 h\u1ecd\u0302i cao: \u0111a\u0309m ba\u0309o l\u01a1\u0323i i\u0301ch cu\u0309a ngu\u031b\u01a1\u0300i sa\u0309n xu\u00e2\u0301t, ngu\u031b\u01a1\u0300i tie\u0302u du\u0300ng va\u0300 ca\u0301c be\u0302n co\u0301 lie\u0302n quan.<\/p>\n

Nhi\u1eb9\u0302m vu\u0323 chu\u0309 y\u00ea\u0301u<\/font><\/h3>\n

Xa\u0301c \u0111i\u0323nh ye\u0302u c\u00e2\u0300u ch\u00e2\u0301t lu\u031b\u01a1\u0323ng sa\u0309n ph\u00e2\u0309m \u01a1\u0309 t\u01b0\u0300ng giai \u0111oa\u0323n phu\u0300 h\u01a1\u0323p v\u01a1\u0301i t\u01b0\u0300ng \u0111oa\u0323n thi\u0323 tru\u031b\u01a1\u0300ng<\/p>\n

Duy tri\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng sa\u0309n ph\u00e2\u0309m<\/p>\n

Ca\u0309i ti\u00ea\u0301n va\u0300 na\u0302ng cao ch\u00e2\u0301t lu\u031b\u01a1\u0323ng sa\u0309n ph\u00e2\u0309m<\/p>\n

Ye\u0302u c\u00e2\u0300u co\u031b ba\u0309n<\/font><\/h3>\n

Xu\u00e2\u0301t pha\u0301t t\u01b0\u0300 nhu c\u00e2\u0300u va\u0300 c\u00e2\u0300u cu\u0309a kha\u0301ch ha\u0300ng<\/p>\n

\u0110a\u0309m ba\u0309o ti\u0301nh \u0111\u00f4\u0300ng b\u1ecd\u0302 va\u0300 toa\u0300n di\u1eb9\u0302n<\/p>\n

Th\u01b0\u0323c hi\u1eb9\u0302n qua\u0309n tri\u0323 theo qua\u0301 tri\u0300nh<\/p>\n

Coi y\u00ea\u0301u t\u00f4\u0301 con ngu\u031b\u01a1\u0300i co\u0301 vai tro\u0300 quy\u00ea\u0301t \u0111i\u0323nh<\/p>\n

Bi\u00ea\u0301t s\u01b0\u0309 du\u0323ng ca\u0301c phu\u031bo\u031bng pha\u0301p va\u0300 co\u0302ng cu\u0323 qua\u0309n tri\u0323 hi\u1eb9\u0302n \u0111a\u0323i<\/p>\n

K\u00ea\u0301t h\u01a1\u0323p ch\u1ea1\u0306t che\u0303 v\u01a1\u0301i ca\u0301c n\u1ecd\u0302i dung hoa\u0323t \u0111\u1ecd\u0302ng qua\u0309n tri\u0323 kha\u0301c trong m\u1ecd\u0302t h\u1eb9\u0302 th\u00f4\u0301ng doanh nghi\u1eb9\u0302p<\/p>\n

N\u1ecd\u0302i dung<\/font><\/h3>\n

– Qua\u0309n tri\u0323 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng trong kha\u0302u thi\u00ea\u0301t k\u00ea\u0301<\/b><\/p>\n

La\u0300 pha\u0302n h\u1eb9\u0302 \u0111\u00e2\u0300u tie\u0302n trong qua\u0309n tri\u0323 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng. Nh\u01b0\u0303ng tho\u0302ng s\u00f4\u0301 kinh t\u00ea\u0301 – k\u0129 thu\u1ea1\u0302t thi\u00ea\u0301t k\u00ea\u0301 \u0111a\u0303 \u0111u\u031b\u01a1\u0323c phe\u0302 chu\u00e2\u0309n la\u0300 tie\u0302u chu\u00e2\u0309n ch\u00e2\u0301t lu\u031b\u01a1\u0323ng quan tro\u0323ng bu\u1ecd\u0302c ca\u0301c b\u1ecd\u0302 ph\u1ea1\u0302n sa\u0309n xu\u00e2\u0301t sa\u0309n ph\u00e2\u0309m pha\u0309i tua\u0302n thu\u0309. Ch\u00e2\u0301t lu\u031b\u01a1\u0323ng thi\u00ea\u0301t k\u00ea\u0301 cu\u0303ng ta\u0301c \u0111\u1ecd\u0302ng tr\u01b0\u0323c ti\u00ea\u0301p t\u01a1\u0301i ch\u00e2\u0301t lu\u031b\u01a1\u0323ng cu\u0309a m\u00f4\u0303i sa\u0309n ph\u00e2\u0309m.<\/p>\n

– Qua\u0309n tri\u0323 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng trong kha\u0302u cung \u01b0\u0301ng<\/b><\/p>\n

Mu\u0323c \u0111i\u0301ch: \u0110a\u0301p \u01b0\u0301ng \u0111u\u0301ng chu\u0309ng loa\u0323i, s\u00f4\u0301 lu\u031b\u01a1\u0323ng, th\u01a1\u0300i gian, \u0111i\u0323a \u0111i\u00ea\u0309m va\u0300 ca\u0301c \u0111\u1ea1\u0306c ti\u0301nh kinh t\u00ea\u0301 – k\u0129 thu\u1ea1\u0302t c\u00e2\u0300n thi\u00ea\u0301t cu\u0309a nguye\u0302n v\u1ea1\u0302t li\u1eb9\u0302u \u0111a\u0309m ba\u0309o cho qua\u0301 tri\u0300nh sa\u0309n xu\u00e2\u0301t ti\u00ea\u0301n ha\u0300nh thu\u031b\u01a1\u0300ng xuye\u0302n lie\u0302n tu\u0323c v\u1edbi chi ph\u00ed th\u1ea5p nh\u1ea5t.<\/p>\n

– Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n xu\u1ea5t<\/b><\/p>\n

Mu\u0323c \u0111i\u0301ch cu\u0309a qua\u0309n tri\u0323 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng trong sa\u0309n xu\u00e2\u0301t la\u0300 khai tha\u0301c, huy \u0111\u1ecd\u0302ng co\u0301 hi\u1eb9\u0302u qua\u0309 qua\u0301 tri\u0300nh, co\u0302ng ngh\u1eb9\u0302, thi\u00ea\u0301t bi\u0323 va\u0300 con ngu\u031b\u01a1\u0300i \u0111a\u0303 l\u01b0\u0323a cho\u0323n \u0111\u00ea\u0309 sa\u0309n xu\u00e2\u0301t sa\u0309n ph\u00e2\u0309m co\u0301 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng phu\u0300 h\u01a1\u0323p v\u01a1\u0301i tie\u0302u chu\u00e2\u0309n thi\u00ea\u0301t k\u00ea\u0301.<\/p>\n

– Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng trong v\u00e0 sau khi b\u00e1n<\/b><\/p>\n

Mu\u0323c tie\u0302u cu\u0309a qua\u0309n tri\u0323 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng trong giai \u0111oa\u0323n na\u0300y nh\u0103\u0300m \u0111a\u0309m ba\u0309o tho\u0309a ma\u0303n kha\u0301ch ha\u0300ng nhanh nh\u00e2\u0301t, thu\u1ea1\u0302n ti\u1eb9\u0302n nh\u00e2\u0301t va\u0300 v\u01a1\u0301i qua \u0111o\u0301 ta\u0306ng uy ti\u0301n cu\u0309a doanh nghi\u1eb9\u0302p.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: T\u00e0i li\u1ec7u Qua\u0309n tri\u0323 ca\u0301c \u0111\u00f4\u0301i tu\u031b\u01a1\u0323ng be\u0302n trong doanh nghi\u1eb9\u0302p, \u0110H Kinh t\u1ebf Qu\u1ed1c d\u00e2n)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng (ti\u1ebfng Anh: Quality Management) l\u00e0 t\u1ed5ng h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n tr\u1ecb x\u00e1c \u0111\u1ecbnh c\u00e1c ch\u1ec9 ti\u00eau, ti\u00eau chu\u1ea9n ch\u1ea5t l\u01b0\u1ee3ng, n\u1ed9i dung, ph\u01b0\u01a1ng ph\u00e1p v\u00e0 tr\u00e1ch nhi\u1ec7m th\u1ef1c hi\u1ec7n c\u00e1c ch\u1ec9 ti\u00eau v\u00e0 ti\u00eau chu\u1ea9n \u0111\u00e3 x\u00e1c \u0111\u1ecbnh.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28766"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28766"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28766\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28766"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28766"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}