{"id":28768,"date":"2023-12-07T05:21:30","date_gmt":"2023-12-07T05:21:30","guid":{"rendered":"https:\/\/masterskills.org\/blog\/chat-luong-san-pham-product-quality-la-gi-chi-tieu-phan-anh.html"},"modified":"2023-12-23T06:06:41","modified_gmt":"2023-12-22T23:06:41","slug":"chat-luong-san-pham-product-quality-la-gi-chi-tieu-phan-anh","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/chat-luong-san-pham-product-quality-la-gi-chi-tieu-phan-anh.html","title":{"rendered":"Ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m (Product quality) l\u00e0 g\u00ec? Ch\u1ec9 ti\u00eau ph\u1ea3n \u00e1nh"},"content":{"rendered":"
\n
\n
<\/div>\n
\n

H\u00ecnh minh ho\u1ea1 (Ngu\u1ed3n: gittigidiyor)<\/p>\n<\/div>\n<\/div>\n

Ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m<\/font><\/h2>\n

Kha\u0301i ni\u1eb9\u0302m<\/b><\/p>\n

Ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m <\/b>trong ti\u1ebfng Anh \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 product quality.<\/b><\/p>\n

Co\u0301 r\u00e2\u0301t nhi\u00ea\u0300u ca\u0301ch ti\u00ea\u0301p c\u1ea1\u0302n kha\u0301c nhau va\u0300 m\u00f4\u0303i ca\u0301ch ti\u00ea\u0301p c\u1ea1\u0302n la\u0323i hi\u0300nh tha\u0300nh m\u1ecd\u0302t ca\u0301ch hi\u00ea\u0309u v\u00ea\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng. Tuy nhie\u0302n co\u0301 nh\u01b0\u0303ng ca\u0301ch ti\u00ea\u0301p c\u1ea1\u0302n co\u031b ba\u0309n sau:<\/p>\n

Ti\u00ea\u0301p c\u1ea1\u0302n tuy\u1eb9\u0302t \u0111\u00f4\u0301i:<\/b> Gia\u0301 tri\u0323 s\u01b0\u0309 du\u0323ng ta\u0323o ne\u0302n thu\u1ecd\u0302c ti\u0301nh h\u01b0\u0303u i\u0301ch cu\u0309a sa\u0309n ph\u00e2\u0309m \u0111o\u0301 chi\u0301nh la\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng s\u1ea3n ph\u1ea9m.<\/p>\n

Ti\u00ea\u0301p c\u1ea1\u0302n sa\u0309n xu\u00e2\u0301t – sa\u0309n ph\u00e2\u0309m:<\/b> Ch\u00e2\u0301t lu\u031b\u01a1\u0323ng sa\u0309n ph\u00e2\u0309m la\u0300 \u0111a\u0323i lu\u031b\u01a1\u0323ng mo\u0302 ta\u0309 ca\u0301c \u0111\u1ea1\u0306c ti\u0301nh kinh t\u00ea\u0301 – k\u0129 thu\u1ea1\u0302t n\u1ecd\u0302i ta\u0323i pha\u0309n a\u0301nh gia\u0301 tri\u0323 s\u01b0\u0309 du\u0323ng \u0111u\u031b\u01a1\u0323c xa\u0301c \u0111i\u0323nh tre\u0302n co\u031b s\u01a1\u0309 hoa\u0300n ha\u0309o va\u0300 phu\u0300 h\u01a1\u0323p h\u1eb9\u0302 th\u00f4\u0301ng k\u0129 thu\u1ea1\u0302t sa\u0309n xu\u00e2\u0301t.<\/p>\n

Ti\u00ea\u0301p c\u1ea1\u0302n gia\u0301 tri\u0323:<\/b> Ch\u00e2\u0301t lu\u031b\u01a1\u0323ng la\u0300 kha\u0309 na\u0306ng tho\u0309a ma\u0303n nhu c\u00e2\u0300u cu\u0309a thi\u0323 tru\u031b\u01a1\u0300ng v\u01a1\u0301i chi phi\u0301 th\u00e2\u0301p nh\u00e2\u0301t.<\/p>\n

Ti\u00ea\u0301p c\u1ea1\u0302n tie\u0302u du\u0300ng:\u00a0<\/b>Ch\u00e2\u0301t lu\u031b\u01a1\u0323ng sa\u0309n ph\u00e2\u0309m la\u0300 t\u00f4\u0309ng th\u00ea\u0309 ca\u0301c chi\u0309 tie\u0302u, ca\u0301c \u0111\u1ea1\u0306c tru\u031bng kinh t\u00ea\u0301 – k\u0129 thu\u1ea1\u0302t cu\u0309a sa\u0309n ph\u00e2\u0309m th\u00ea\u0309 hi\u1eb9\u0302n s\u01b0\u0323 tho\u0309a ma\u0303n nhu c\u00e2\u0300u ngu\u031b\u01a1\u0300i tie\u0302u du\u0300ng trong ca\u0301c \u0111i\u00ea\u0300u ki\u1eb9\u0302n tie\u0302u du\u0300ng xa\u0301c \u0111i\u0323nh, phu\u0300 h\u01a1\u0323p v\u01a1\u0301i co\u0302ng du\u0323ng cu\u0309a sa\u0309n ph\u00e2\u0309m ma\u0300 ngu\u031b\u01a1\u0300i tie\u0302u du\u0300ng mong mu\u00f4\u0301n.<\/p>\n

H\u1eb9\u0302 th\u00f4\u0301ng tie\u0302u chu\u00e2\u0309n Vi\u1eb9\u0302t Nam ISO 8402<\/b> \u0111i\u0323nh nghi\u0303a “Ch\u00e2\u0301t lu\u031b\u01a1\u0323ng la\u0300 t\u1ea1\u0302p h\u01a1\u0323p ca\u0301c \u0111\u1ea1\u0306c ti\u0301nh cu\u0309a m\u1ecd\u0302t th\u01b0\u0323c th\u00ea\u0309 (\u0111\u00f4\u0301i tu\u031b\u01a1\u0323ng) ta\u0323o cho th\u01b0\u0323c th\u00ea\u0309 \u0111o\u0301 kha\u0309 na\u0306ng tho\u0309a ma\u0303n nh\u01b0\u0303ng nhu c\u00e2\u0300u \u0111a\u0303 ne\u0302u ra ho\u1ea1\u0306c nhu c\u00e2\u0300u ti\u00ea\u0300m \u00e2\u0309n”.<\/p>\n

Tie\u0302u chu\u00e2\u0309n ISO 9000\/2000: <\/b>Ch\u00e2\u0301t lu\u031b\u01a1\u0323ng la\u0300 m\u01b0\u0301c \u0111\u1ecd\u0302 cu\u0309a m\u1ecd\u0302t ta\u0302p h\u01a1\u0323p ca\u0301c \u0111\u1ea1\u0306c ti\u0301nh v\u00f4\u0301n co\u0301 \u0111a\u0301p \u01b0\u0301ng ca\u0301c ye\u0302u c\u00e2\u0300u (Nhu c\u00e2\u0300u hay mong \u0111\u01a1\u0323i \u0111a\u0303 \u0111u\u031b\u01a1\u0323c co\u0302ng b\u00f4\u0301, ng\u00e2\u0300m hi\u00ea\u0309u hay b\u0103\u0301t bu\u1ecd\u0302c).<\/p>\n

\u0110\u1ea1\u0306c \u0111i\u00ea\u0309m cu\u0309a pha\u0323m tru\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng<\/font><\/h3>\n

– La\u0300 m\u1ecd\u0302t pha\u0323m tru\u0300 kinh t\u00ea\u0301 – xa\u0303 h\u1ecd\u0302i – k\u0129 thu\u1ea1\u0302t<\/b><\/p>\n

Pha\u0301t tri\u00ea\u0309n theo kho\u0302ng gian va\u0300 th\u01a1\u0300i gian<\/p>\n

Khi n\u00ea\u0300n kinh t\u00ea\u0301 mang ti\u0301nh toa\u0300n c\u00e2\u0300u ho\u0301a thi\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng cu\u0303ng mang ti\u0301nh toa\u0300n c\u00e2\u0300u<\/p>\n

– La\u0300 m\u1ecd\u0302t pha\u0323m tru\u0300 kha\u0301ch quan<\/b><\/p>\n

Ti\u0301nh ch\u00e2\u0301t, \u0111\u1ea1\u0306c \u0111i\u00ea\u0309m n\u1ecd\u0302i ta\u0323i sa\u0309n ph\u00e2\u0309m \u0111u\u031b\u01a1\u0323c th\u00ea\u0309 hi\u1eb9\u0302n trong qua\u0301 tri\u0300nh hi\u0300nh tha\u0300nh va\u0300 s\u01b0\u0309 du\u0323ng<\/p>\n

Tho\u0309a ma\u0303n ye\u0302u c\u00e2\u0300u ngu\u031b\u01a1\u0300i tie\u0302u du\u0300ng trong ca\u0301c \u0111i\u00ea\u0300u ki\u1eb9\u0302n hoa\u0300n ca\u0309nh cu\u0323 th\u00ea\u0309<\/p>\n

– La\u0300 m\u1ecd\u0302t pha\u0323m tru\u0300 mang ti\u0301nh chu\u0309 quan<\/b><\/p>\n

Phu\u0323 thu\u1ecd\u0302c va\u0300o ca\u0301c gia\u0309i pha\u0301p thi\u00ea\u0301t k\u00ea\u0301 (75%), ki\u00ea\u0309m tra (20%) va\u0300 nghi\u1eb9\u0302m thu (5%)<\/p>\n

Phu\u0323 thu\u1ecd\u0302c va\u0300o la\u0303nh \u0111a\u0323o (50%), gia\u0301o du\u0323c (25%), ngu\u031b\u01a1\u0300i lao \u0111\u1ecd\u0302ng (25%)<\/p>\n

Qui t\u0103\u0301c Pareto (80\/20): Phu\u0323 thu\u1ecd\u0302c la\u0303nh \u0111a\u0323o (80%) va\u0300 ngu\u031b\u01a1\u0300i lao \u0111\u1ecd\u0302ng (20%)<\/p>\n

Deming: Do h\u1eb9\u0302 th\u00f4\u0301ng (94%) va\u0300 ngu\u031b\u01a1\u0300i lao \u0111\u1ecd\u0302ng (6%)<\/p>\n

Ch\u00e2\u0301t lu\u031b\u01a1\u0323ng sinh ra t\u01b0\u0300 pho\u0300ng gia\u0301m \u0111\u00f4\u0301c va\u0300 thu\u031b\u01a1\u0300ng ch\u00ea\u0301t ta\u0323i \u0111o\u0301.\u00a0<\/p>\n

Ca\u0301c chi\u0309 tie\u0302u pha\u0309n a\u0301nh ch\u00e2\u0301t lu\u031b\u01a1\u0323ng<\/font><\/h3>\n

– Tre\u0302n go\u0301c \u0111\u1ecd\u0302 ngu\u031b\u01a1\u0300i tie\u0302u du\u0300ng<\/b><\/p>\n

Ch\u00e2\u0301t lu\u031b\u01a1\u0323ng “ca\u0309m nh\u1ea1\u0302n”: la\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng ma\u0300 ngu\u031b\u01a1\u0300i tie\u0302u du\u0300ng ca\u0309m nh\u1ea1\u0302n \u0111u\u031b\u01a1\u0323c t\u01b0\u0300 sa\u0309n ph\u00e2\u0309m.<\/p>\n

Ch\u00e2\u0301t lu\u031b\u01a1\u0323ng “\u0111a\u0301nh gia\u0301”: la\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng kha\u0301ch ha\u0300ng co\u0301 th\u00ea\u0309 ki\u00ea\u0309m tra tru\u031b\u01a1\u0301c khi mua.<\/p>\n

Ch\u00e2\u0301t lu\u031b\u01a1\u0323ng “kinh nghi\u1eb9\u0302m”: la\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng ma\u0300 kha\u0301ch ha\u0300ng chi\u0309 co\u0301 th\u00ea\u0309 \u0111a\u0301nh gia\u0301 tho\u0302ng qua tie\u0302u du\u0300ng.<\/p>\n

Ch\u00e2\u0301t lu\u031b\u01a1\u0323ng “tin tu\u031b\u01a1\u0309ng”: la\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng ngu\u031b\u01a1\u0300i mua d\u01b0\u0323a va\u0300o ti\u00ea\u0301ng ta\u0306m ma\u0300 “tin tu\u031b\u01a1\u0309ng” va\u0300o ch\u00e2\u0301t lu\u031b\u01a1\u0323ng do ngu\u031b\u01a1\u0300i sa\u0309n xu\u00e2\u0301t cung c\u00e2\u0301p.\u00a0<\/p>\n

– Tre\u0302n go\u0301c \u0111\u1ecd\u0302 ngu\u031b\u01a1\u0300i sa\u0309n xu\u00e2\u0301t<\/b><\/p>\n

Thu\u031b\u01a1\u0300ng \u0111a\u0301nh gia\u0301 tre\u0302n ca\u0309 3 phu\u031bo\u031bng ti\u1eb9\u0302n Marketing, k\u0129 thu\u1ea1\u0302t va\u0300 kinh t\u00ea\u0301<\/p>\n

Tho\u0302ng qua h\u1eb9\u0302 th\u00f4\u0301ng ca\u0301c chi\u0309 tie\u0302u phu\u0300 h\u01a1\u0323p v\u01a1\u0301i t\u01b0\u0300ng loa\u0323i sa\u0309n ph\u00e2\u0309m, \u01a1\u0309 ca\u0301c khi\u0301a ca\u0323nh sau:<\/p>\n

Ti\u0301nh na\u0306ng ta\u0301c du\u0323ng, ca\u0301c ti\u0301nh ch\u00e2\u0301t co\u031b l\u00ed ho\u0301a, ca\u0301c chi\u0309 tie\u0302u th\u00e2\u0309m m\u0129, tu\u00f4\u0309i tho\u0323, \u0111\u1ecd\u0302 tin c\u1ea1\u0302y, \u0111\u1ecd\u0302 an toa\u0300n, ti\u0301nh d\u00ea\u0303 s\u01b0\u0309 du\u0323ng, ti\u0301nh d\u00ea\u0303 v\u1ea1\u0302n chuy\u00ea\u0309n, ba\u0309o qua\u0309n, ti\u0301nh d\u00ea\u0303 s\u01b0\u0309a ch\u01b0\u0303a, ti\u00ea\u0301t ki\u1eb9\u0302m tie\u0302u hao na\u0306ng lu\u031b\u01a1\u0323ng, nhie\u0302n li\u1eb9\u0302u, chi phi\u0301, gia\u0301 ca\u0309, m\u01b0\u0301c ga\u0302y o\u0302 nhi\u00ea\u0303m mo\u0302i tr\u01b0\u1eddng.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: T\u00e0i li\u1ec7u Qua\u0309n tri\u0323 ca\u0301c \u0111\u00f4\u0301i tu\u031b\u01a1\u0323ng be\u0302n trong doanh nghi\u1eb9\u0302p, \u0110H Kinh t\u1ebf Qu\u1ed1c d\u00e2n)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m (ti\u1ebfng Anh: Product quality) l\u00e0 t\u1eadp h\u1ee3p c\u00e1c \u0111\u1eb7c t\u00ednh c\u1ee7a m\u1ed9t th\u1ef1c th\u1ec3 (\u0111\u1ed1i t\u01b0\u1ee3ng) t\u1ea1o cho th\u1ef1c th\u1ec3 \u0111\u00f3 kh\u1ea3 n\u0103ng th\u1ecfa m\u00e3n nh\u1eefng nhu c\u1ea7u \u0111\u00e3 n\u00eau ra ho\u1eb7c nhu c\u1ea7u ti\u1ec1m \u1ea9n.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28768"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28768"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28768\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28768"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28768"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}