{"id":28998,"date":"2023-12-07T05:31:05","date_gmt":"2023-12-07T05:31:05","guid":{"rendered":"https:\/\/masterskills.org\/blog\/thue-ngoai-qui-trinh-kinh-doanh-business-process-outsourcing-bpo-la-gi.html"},"modified":"2023-12-23T06:07:45","modified_gmt":"2023-12-22T23:07:45","slug":"thue-ngoai-qui-trinh-kinh-doanh-business-process-outsourcing-bpo-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/thue-ngoai-qui-trinh-kinh-doanh-business-process-outsourcing-bpo-la-gi.html","title":{"rendered":"Thu\u00ea ngo\u00e0i qui tr\u00ecnh kinh doanh (Business Process Outsourcing – BPO) l\u00e0 g\u00ec?"},"content":{"rendered":"
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H\u00ecnh minh h\u1ecda. Ngu\u1ed3n: MP Telecom<\/p>\n<\/div>\n<\/div>\n

Thu\u00ea ngo\u00e0i qui tr\u00ecnh kinh doanh (Business Process Outsourcing – BPO)<\/font><\/h2>\n

\u0110\u1ecbnh ngh\u0129a<\/b><\/p>\n

Thu\u00ea ngo\u00e0i qui tr\u00ecnh kinh doanh<\/b> trong ti\u1ebfng Anh l\u00e0 Business Process Outsourcing<\/b>, vi\u1ebft t\u1eaft l\u00e0 BPO<\/b>.\u00a0<\/p>\n

Thu\u00ea ngo\u00e0i qui tr\u00ecnh kinh doanh<\/i>, hay c\u00f2n g\u1ecdi l\u00e0 BPO, l\u00e0 m\u1ed9t ho\u1ea1t \u0111\u1ed9ng kinh doanh trong \u0111\u00f3 m\u1ed9t t\u1ed5 ch\u1ee9c thu\u00ea m\u1ed9t c\u00f4ng ty kh\u00e1c th\u1ef1c hi\u1ec7n m\u1ed9t nhi\u1ec7m v\u1ee5 (hay m\u1ed9t qui tr\u00ecnh) m\u00e0 t\u1ed5 ch\u1ee9c \u0111\u00f3 y\u00eau c\u1ea7u nh\u1eb1m m\u1ee5c \u0111\u00edch v\u1eadn h\u00e0nh tr\u01a1n tru ho\u1ea1t \u0111\u1ed9ng kinh doanh.<\/p>\n

(Theo CEOpedia Management Online, Business Process Outsourcing (BPO))<\/i><\/p>\n

C\u00f3 th\u1ec3 hi\u1ec3u, thu\u00ea ngo\u00e0i qui tr\u00ecnh kinh doanh<\/b> li\u00ean quan t\u1edbi c\u00e1c c\u00f4ng ty th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng ch\u1ee9c ch\u1ee9c n\u0103ng nh\u01b0 nh\u00e2n s\u1ef1, h\u1ec7 th\u1ed1ng th\u00f4ng tin, tr\u1ea3 l\u01b0\u01a1ng, k\u1ebf to\u00e1n, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, v\u00e0 th\u1eadm ch\u00ed l\u00e0 ho\u1ea1t \u0111\u1ed9ng marketing c\u1ee7a c\u00e1c doanh nghi\u1ec7p kh\u00e1c.<\/p>\n

S\u1ef1 c\u1ea7n thi\u1ebft c\u1ee7a ho\u1ea1t \u0111\u1ed9ng thu\u00ea ngo\u00e0i qui tr\u00ecnh kinh doanh<\/font><\/h3>\n

– Vi\u1ec7c c\u00e1c doanh nghi\u1ec7p thu\u00ea ngo\u00e0i m\u1ed9t kh\u00e2u n\u00e0o \u0111\u00f3 c\u1ee7a qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t \u0111ang d\u1ea7n tr\u1edf th\u00e0nh m\u1ed9t xu h\u01b0\u1edbng m\u1edbi hi\u1ec7n nay.\u00a0<\/p>\n

– Trong \u0111\u00f3 m\u1ed9t s\u1ed1 doanh nghi\u1ec7p ti\u1ebfp qu\u1ea3n v\u00ec \u0111\u1ea3m nhi\u1ec7m c\u00e1c ho\u1ea1t \u0111\u1ed9ng ch\u1ee9c n\u0103ng c\u1ee7a c\u00e1c doanh nghi\u1ec7p kh\u00e1c nh\u01b0 ngu\u1ed3n nh\u00e2n l\u1ef1c, h\u1ec7 th\u1ed1ng th\u00f4ng tin, tr\u1ea3 l\u01b0\u01a1ng, k\u1ebf to\u00e1n hay d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng hay th\u1eadm ch\u00ed c\u1ea3 marketing.<\/p>\n

– C\u00e1c doanh nghi\u1ec7p n\u00e0y \u0111ang c\u00f3 xu h\u01b0\u1edbng l\u1ef1a ch\u1ecdn thu\u00ea ngo\u00e0i qui tr\u00ecnh kinh doanh m\u1ed9t ho\u1eb7c m\u1ed9t v\u00e0i ho\u1ea1t \u0111\u1ed9ng n\u00e0o \u0111\u00f3 trong ch\u1ee9c n\u0103ng c\u1ee7a m\u00ecnh. BPO l\u00e0 h\u00ecnh th\u1ee9c \u0111\u01b0\u1ee3c c\u00e1c doanh nghi\u1ec7p l\u1ef1a ch\u1ecdn do h\u00ecnh th\u1ee9c n\u00e0y ph\u00e1t huy \u0111\u01b0\u1ee3c nhi\u1ec1u \u01b0u \u0111i\u1ec3m.<\/p>\n

M\u1ee5c \u0111\u00edch<\/font><\/h3>\n

– C\u00e1c doanh nghi\u1ec7p th\u1ef1c hi\u1ec7n thu\u00ea ngo\u00e0i qui tr\u00ecnh kinh doanh<\/b> v\u00ec nhi\u1ec1u l\u00ed do:<\/p>\n

(1) Ti\u1ebft ki\u1ec7m chi ph\u00ed<\/p>\n

(2) Gi\u00fap doanh nghi\u1ec7p t\u1eadp trung h\u01a1n v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ed1t l\u00f5i c\u1ee7a h\u1ecd<\/p>\n

(3) C\u00f3 kh\u1ea3 n\u0103ng cung c\u1ea5p c\u00e1c d\u1ecbch v\u1ee5 t\u1ed1t h\u01a1n cho kh\u00e1ch h\u00e0ng<\/p>\n

(4) C\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn \u0111\u01b0\u1ee3c nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 ph\u00f9 h\u1ee3p nh\u1ea5t v\u1edbi nhu c\u1ea7u c\u1ee7a m\u00ecnh khi l\u1ef1a ch\u1ecdn nh\u00e0 cung c\u1ea5p c\u00f3 t\u00ednh chuy\u00ean nghi\u1ec7p v\u00e0 chuy\u00ean m\u00f4n h\u00f3a cao<\/p>\n

Nh\u1eadn x\u00e9t: BPO l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ti\u1ec7n \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c chi\u1ebfn l\u01b0\u1ee3c t\u01b0\u01a1ng t\u1ef1 nh\u01b0 h\u1ee3p t\u00e1c v\u00e0 li\u00ean doanh. Th\u1ecb tr\u01b0\u1eddng BPO to\u00e0n c\u1ea7u \u0111\u1ea1t gi\u00e1 tr\u1ecb h\u01a1n 173 t\u1ec9 $.<\/p>\n

\u01afu \u0111i\u1ec3m c\u1ee7a BPO<\/font><\/h3>\n

(1) BPO gi\u00fap doanh nghi\u1ec7p l\u00e0m vi\u1ec7c v\u1edbi nh\u00e0 cung \u1ee9ng “t\u1ed1t nh\u1ea5t tr\u00ean th\u1ebf gi\u1edbi” v\u1ed1n ch\u1ec9 t\u1eadp trung v\u00e0o vi\u1ec7c th\u1ef1c hi\u1ec7n m\u1ed9t nhi\u1ec7m v\u1ee5 chuy\u00ean bi\u1ec7t.<\/p>\n

(2) T\u1ea1o ra s\u1ef1 linh ho\u1ea1t cho doanh nghi\u1ec7p khi kh\u00e1ch h\u00e0ng thay \u0111\u1ed5i nhu c\u1ea7u \u0111\u1ed9t ng\u1ed9t<\/p>\n

(3) Gi\u00fap doanh nghi\u1ec7p t\u1eadp trung v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng n\u1ed9i t\u1ea1i trong chu\u1ed7i gi\u00e1 tr\u1ecb, v\u1ed1n r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 duy tr\u00ec l\u1ee3i th\u1ebf c\u1ea1nh tranh.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o:\u00a0Qu\u1ea3n tr\u1ecb chi\u1ebfn l\u01b0\u1ee3c, Tr\u01b0\u1eddng \u0110\u1ea1i h\u1ecdc Kinh t\u1ebf TP. H\u1ed3 Ch\u00ed Minh; Gi\u00e1o tr\u00ecnh Qu\u1ea3n tr\u1ecb chi\u1ebfn l\u01b0\u1ee3c, NXB \u0110\u1ea1i h\u1ecdc Kinh t\u1ebf Qu\u1ed1c d\u00e2n)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Thu\u00ea ngo\u00e0i qui tr\u00ecnh kinh doanh (ti\u1ebfng Anh: Business Process Outsourcing, vi\u1ebft t\u1eaft: BPO) li\u00ean quan t\u1edbi c\u00e1c c\u00f4ng ty th\u1ef1c hi\u1ec7n c\u00e1c ho\u1ea1t \u0111\u1ed9ng ch\u1ee9c ch\u1ee9c n\u0103ng nh\u01b0 nh\u00e2n s\u1ef1, h\u1ec7 th\u1ed1ng th\u00f4ng tin, tr\u1ea3 l\u01b0\u01a1ng, k\u1ebf to\u00e1n, ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng, marketing.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28998"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=28998"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/28998\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=28998"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=28998"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=28998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}