{"id":29028,"date":"2023-12-07T05:32:38","date_gmt":"2023-12-07T05:32:38","guid":{"rendered":"https:\/\/masterskills.org\/blog\/phuong-phap-tiep-can-he-thong-systematic-approach-trong-quan-tri-chat-luong-la-gi.html"},"modified":"2023-12-23T06:07:57","modified_gmt":"2023-12-22T23:07:57","slug":"phuong-phap-tiep-can-he-thong-systematic-approach-trong-quan-tri-chat-luong-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/phuong-phap-tiep-can-he-thong-systematic-approach-trong-quan-tri-chat-luong-la-gi.html","title":{"rendered":"Ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn h\u1ec7 th\u1ed1ng (Systematic approach) trong qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng l\u00e0 g\u00ec?"},"content":{"rendered":"
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H\u00ecnh minh ho\u1ea1 (Ngu\u1ed3n: rpx2)<\/p>\n<\/div>\n<\/div>\n

Ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn h\u1ec7 th\u1ed1ng trong qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

Ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn h\u1ec7 th\u1ed1ng<\/b> hay ph\u01b0\u01a1ng ph\u00e1p h\u1ec7 th\u1ed1ng<\/b>\u00a0trong ti\u1ebfng Anh \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0\u00a0Systematic approach.<\/b><\/p>\n

Vi\u1ec7c x\u00e1c \u0111\u1ecbnh, hi\u1ec3u bi\u1ebft v\u00e0 qu\u1ea3n l\u00ed<\/span> m\u1ed9t h\u1ec7 th\u1ed1ng c\u00e1c qu\u00e1 tr\u00ecnh c\u00f3 li\u00ean quan l\u1eabn nhau \u0111\u1ed1i v\u1edbi m\u1ee5c ti\u00eau \u0111\u1ec1 ra s\u1ebd \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

T\u1ed5 ch\u1ee9c kh\u00f4ng th\u1ec3 gi\u1ea3i quy\u1ebft b\u00e0i to\u00e1n ch\u1ea5t l\u01b0\u1ee3ng theo t\u1eebng y\u1ebfu t\u1ed1 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng m\u1ed9t c\u00e1ch ri\u00eang l\u1ebb m\u00e0 ph\u1ea3i xem x\u00e9t to\u00e0n b\u1ed9 c\u00e1c y\u1ebfu t\u1ed1 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng m\u1ed9t c\u00e1ch h\u1ec7 th\u1ed1ng v\u00e0 \u0111\u1ed3ng b\u1ed9, ph\u1ed1i h\u1ee3p h\u00e0i ho\u00e0 c\u00e1c y\u1ebfu t\u1ed1 n\u00e0y.\u00a0<\/p>\n

Ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn h\u1ec7 th\u1ed1ng<\/b> c\u1ee7a qu\u1ea3n l\u00ed<\/span> l\u00e0 c\u00e1ch huy \u0111\u1ed9ng, ph\u1ed1i h\u1ee3p to\u00e0n b\u1ed9 ngu\u1ed3n l\u1ef1c \u0111\u1ec3 ph\u1ee5c v\u1ee5 m\u1ee5c ti\u00eau chung c\u1ee7a t\u1ed5 ch\u1ee9c.\u00a0<\/p>\n

Vi\u1ec7c x\u00e1c \u0111\u1ecbnh, hi\u1ec3u bi\u1ebft v\u00e0 qu\u1ea3n l\u00ed<\/span> m\u1ed9t h\u1ec7 th\u1ed1ng c\u00e1c qu\u00e1 tr\u00ecnh c\u00f3 li\u00ean quan l\u1eabn nhau \u0111\u1ed1i v\u1edbi m\u1ee5c ti\u00eau \u0111\u1ec1 ra s\u1ebd \u0111em l\u1ea1i hi\u1ec7u qu\u1ea3 cho t\u1ed5 ch\u1ee9c.<\/p>\n

Ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn h\u1ec7 th\u1ed1ng<\/b> l\u00e0 c\u00e1ch th\u1ee9c qu\u1ea3n tr\u1ecb m\u1ecdi b\u1ed9 ph\u1eadn c\u1ee7a t\u1ed5 ch\u1ee9c sao cho to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c c\u00f9ng h\u01b0\u1edbng v\u1ec1 m\u1ed9t m\u1ee5c ti\u00eau chung.<\/p>\n

N\u1ed9i dung c\u1ee7a ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn h\u1ec7 th\u1ed1ng<\/font><\/h3>\n

\u0110\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 ch\u1ea5t l\u01b0\u1ee3ng kh\u00f4ng th\u1ec3 ti\u1ebfn h\u00e0nh c\u00e1c n\u1ed7 l\u1ef1c ri\u00eang r\u1ebd m\u00e0 c\u1ea7n ph\u1ea3i gi\u1ea3i quy\u1ebft t\u1ea5t c\u1ea3 c\u00e1c nh\u00e2n t\u1ed1 t\u00e1c \u0111\u1ed9ng \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng, c\u00e1c qu\u00e1 tr\u00ecnh ch\u1ea5t l\u01b0\u1ee3ng trong m\u1ed9t h\u1ec7 th\u1ed1ng ho\u00e0n ch\u1ec9nh t\u1eeb l\u00fac nh\u1eadn th\u1ee9c c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ebfn l\u00fac th\u1ecfa m\u00e3n c\u00e1c y\u00eau c\u1ea7u \u0111\u00f3.\u00a0<\/p>\n

Ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn h\u1ec7 th\u1ed1ng trong qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng khuy\u1ebfn kh\u00edch c\u00e1c t\u1ed5 ch\u1ee9c ph\u00e2n t\u00edch c\u00e1c y\u00eau c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng, x\u00e1c \u0111\u1ecbnh c\u00e1c qu\u00e1 tr\u00ecnh gi\u00fap cho s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng ch\u1ea5p nh\u1eadn v\u00e0 gi\u1eef c\u00e1c qu\u00e1 tr\u00ecnh n\u00e0y trong t\u1ea7m ki\u1ec3m so\u00e1t.\u00a0<\/p>\n

Nh\u01b0 v\u1eady \u0111\u1ec3 qu\u00e1n tri\u1ec7t quan \u0111i\u1ec3m v\u1ec1 ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn h\u1ec7 th\u1ed1ng, c\u00e1c doanh nghi\u1ec7p v\u00e0 c\u00e1c t\u1ed5 ch\u1ee9c c\u1ea7n ph\u1ea3i x\u00e2y d\u1ef1ng v\u00e0 \u00e1p d\u1ee5ng m\u1ed9t h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng g\u1ed3m m\u1ed9t s\u1ed1 b\u01b0\u1edbc quan tr\u1ecdng nh\u01b0 sau:<\/p>\n

– X\u00e1c \u0111\u1ecbnh nhu c\u1ea7u v\u00e0 mong mu\u1ed1n c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c b\u00ean quan t\u00e2m kh\u00e1c<\/p>\n

– X\u00e2y d\u1ef1ng ch\u00ednh s\u00e1ch, m\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng<\/p>\n

– X\u00e1c \u0111\u1ecbnh c\u00e1c qu\u00e1 tr\u00ecnh v\u00e0 tr\u00e1ch nhi\u1ec7m c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng<\/p>\n

– X\u00e1c \u0111\u1ecbnh v\u00e0 cung c\u1ea5p c\u00e1c ngu\u1ed3n l\u1ef1c c\u1ea7n thi\u1ebft \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau ch\u1ea5t l\u01b0\u1ee3ng<\/p>\n

– \u00c1p d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p \u0111o n\u00e0y \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh hi\u1ec7u l\u1ef1c v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a m\u1ed7i qu\u00e1 tr\u00ecnh<\/p>\n

– X\u00e1c \u0111\u1ecbnh bi\u1ec7n ph\u00e1p ng\u0103n ng\u1eeba s\u1ef1 kh\u00f4ng ph\u00f9 h\u1ee3p v\u00e0 lo\u1ea1i b\u1ecf c\u00e1c nguy\u00ean nh\u00e2n g\u00e2y ra ch\u00fang<\/p>\n

– Thi\u1ebft l\u1eadp v\u00e0 \u00e1p d\u1ee5ng m\u1ed9t qu\u00e1 tr\u00ecnh \u0111\u1ec3 c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c h\u1ec7 th\u1ed1ng qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng<\/p>\n

Nh\u01b0 v\u1eady, ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn h\u1ec7 th\u1ed1ng trong qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng c\u00f3 nh\u1eefng \u0111\u1eb7c tr\u01b0ng kh\u00e1 ri\u00eang bi\u1ec7t: \u0111\u00f3 l\u00e0 h\u01b0\u1edbng v\u00e0o qu\u00e1 tr\u00ecnh, h\u01b0\u1edbng v\u00e0o ph\u00f2ng ng\u1eeba, c\u00f3 c\u01a1 ch\u1ebf h\u00e0nh \u0111\u1ed9ng kh\u1eafc ph\u1ee5c v\u00e0 ph\u00f2ng ng\u1eeba, c\u00f3 ti\u00eau chu\u1ea9n v\u00e0 qui t\u1eafc l\u00e0m chu\u1ea9n m\u1ef1c \u0111\u00e1nh gi\u00e1, linh h\u1ecda \u0111\u00e1p \u1ee9ng c\u00e1c bi\u1ebfn \u0111\u1ed9ng c\u1ee7a m\u00f4i tr\u01b0\u1eddng.<\/p>\n

B\u1eb1ng c\u00e1ch ti\u1ebfp c\u1eadn nh\u01b0 v\u1eady, c\u00e1c doanh nghi\u1ec7p v\u00e0 t\u1ed5 ch\u1ee9c t\u1ea1o ra s\u1ef1 tin t\u01b0\u1edfng v\u00e0o kh\u1ea3 n\u0103ng c\u1ee7a c\u00e1c qu\u00e1 tr\u00ecnh v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a s\u1ea3n ph\u1ea9m, cung c\u1ea5p c\u01a1 s\u1edf cho vi\u1ec7c c\u1ea3i ti\u1ebfn li\u00ean t\u1ee5c.\u00a0<\/p>\n

\u0110i\u1ec1u n\u00e0y d\u1eabn \u0111\u1ebfn vi\u1ec7c gia t\u0103ng s\u1ef1 th\u1ecfa m\u00e3n c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 c\u00e1c b\u00ean quan t\u00e2m kh\u00e1c c\u0169ng nh\u01b0 ngay c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o:\u00a0Ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn h\u1ec7 th\u1ed1ng trong qu\u1ea3n tr\u1ecb ch\u1ea5t l\u01b0\u1ee3ng, \u0110H Duy T\u00e2n)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Ph\u01b0\u01a1ng ph\u00e1p ti\u1ebfp c\u1eadn h\u1ec7 th\u1ed1ng (ti\u1ebfng Anh: Systematic approach) l\u00e0 c\u00e1ch th\u1ee9c qu\u1ea3n tr\u1ecb m\u1ecdi b\u1ed9 ph\u1eadn c\u1ee7a t\u1ed5 ch\u1ee9c sao cho to\u00e0n b\u1ed9 t\u1ed5 ch\u1ee9c c\u00f9ng h\u01b0\u1edbng v\u1ec1 m\u1ed9t m\u1ee5c ti\u00eau chung.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/29028"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=29028"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/29028\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=29028"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=29028"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=29028"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}