{"id":29187,"date":"2023-12-07T07:25:17","date_gmt":"2023-12-07T07:25:17","guid":{"rendered":"https:\/\/masterskills.org\/blog\/iso-9000-international-standardization-organization-9000-la-gi-nhung-triet-li-co-ban.html"},"modified":"2023-12-23T06:08:24","modified_gmt":"2023-12-22T23:08:24","slug":"iso-9000-international-standardization-organization-9000-la-gi-nhung-triet-li-co-ban","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/iso-9000-international-standardization-organization-9000-la-gi-nhung-triet-li-co-ban.html","title":{"rendered":"ISO 9000 (International Standardization Organization 9000) l\u00e0 g\u00ec? Nh\u1eefng tri\u1ebft l\u00ed c\u01a1 b\u1ea3n"},"content":{"rendered":"
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H\u00ecnh minh ho\u1ea1 (Ngu\u1ed3n: theindependentbd)<\/p>\n<\/div>\n<\/div>\n

ISO 9000\u00a0<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

ISO 9000 <\/b>trong ti\u1ebfng Anh \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0\u00a0International Standardization Organization 9000.<\/b><\/p>\n

ISO 9000 <\/b>th\u01b0\u0323c ch\u00e2\u0301t la\u0300 m\u1ecd\u0302t phu\u031bo\u031bng th\u01b0\u0301c qua\u0309n l\u00ed<\/span> hay no\u0301i ca\u0301ch kha\u0301c la\u0300 h\u1eb9\u0302 th\u00f4\u0301ng qua\u0309n l\u00ed<\/span> ch\u00e2\u0301t lu\u031b\u01a1\u0323ng ch\u01b0\u0301 kho\u0302ng pha\u0309i chi\u0309 la\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng sa\u0309n ph\u00e2\u0309m.\u00a0<\/p>\n

ISO 9000 <\/b>la\u0300 t\u00f4\u0309ng h\u01a1\u0323p, t\u00f4\u0309ng k\u00ea\u0301t va\u0300 chu\u00e2\u0309n ho\u0301a \u0111i\u0323nh hu\u031b\u01a1\u0301ng nh\u01b0\u0303ng tha\u0300nh t\u01b0\u0323u va\u0300 kinh nghi\u1eb9\u0302m qua\u0309n l\u00ed<\/span> ch\u00e2\u0301t lu\u031b\u01a1\u0323ng cu\u0309a nhi\u00ea\u0300u nu\u031b\u01a1\u0301c giu\u0301p cho vi\u1eb9\u0302c qua\u0309n l\u00ed<\/span> ca\u0301c doanh nghi\u1eb9\u0302p, qua\u0309n l\u00ed<\/span> ca\u0301c \u0111i\u0323nh ch\u00ea\u0301 co\u0302ng i\u0301ch m\u1ecd\u0302t ca\u0301ch co\u0301 hi\u1eb9\u0302u qua\u0309 ho\u031bn.\u00a0<\/p>\n

Co\u0301 th\u00ea\u0309 a\u0301p du\u0323ng b\u1ecd\u0302 ISO 9000 \u0111\u00ea\u0309 ki\u00ea\u0309m soa\u0301t ch\u00e2\u0301t lu\u031b\u01a1\u0323ng \u01a1\u0309 b\u00e2\u0301t k\u00ec loa\u0323i hi\u0300nh t\u00f4\u0309 ch\u01b0\u0301c na\u0300o (doanh nghi\u1eb9\u0302p, tru\u031b\u01a1\u0300ng ho\u0323c, b\u1eb9\u0302nh vi\u1eb9\u0302n, hi\u1eb9\u0302p h\u1ecd\u0302i, u\u0309y ban…).<\/p>\n

Tri\u1ebft l\u00ed<\/font><\/h3>\n

Nh\u01b0\u0303ng tri\u00ea\u0301t l\u00ed<\/span> co\u031b ba\u0309n ma\u0300 ISO 9000 \u0111u\u031ba ra v\u00ea\u0300 m\u1ecd\u0302t h\u1eb9\u0302 th\u00f4\u0301ng qua\u0309n l\u00ed<\/span> ch\u00e2\u0301t lu\u031b\u01a1\u0323ng la\u0300 phu\u0300 h\u01a1\u0323p v\u01a1\u0301i nh\u01b0\u0303ng \u0111o\u0300i ho\u0309i cu\u0309a ca\u0301c doanh nghi\u1eb9\u0302p hi\u1eb9\u0302n nay. Th\u00ea\u0309 hi\u1eb9\u0302n \u01a1\u0309 nh\u01b0\u0303ng \u0111i\u00ea\u0309m sau:<\/p>\n

– Hi\u1eb9\u0302u qua\u0309 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng la\u0300 v\u00e2\u0301n \u0111\u00ea\u0300 chung cu\u0309a toa\u0300n b\u1ecd\u0302 t\u00f4\u0309 ch\u01b0\u0301c. Chi\u0309 co\u0301 th\u00ea\u0309 ta\u0323o ra m\u1ecd\u0302t sa\u0309n ph\u00e2\u0309m, m\u1ecd\u0302t di\u0323ch vu\u0323 co\u0301 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng, co\u0301 ti\u0301nh ca\u0323nh tranh cao khi ma\u0300 ca\u0309 h\u1eb9\u0302 th\u00f4\u0301ng \u0111u\u031b\u01a1\u0323c t\u00f4\u0309 ch\u01b0\u0301c t\u00f4\u0301t – \u0111o\u0301 la\u0300 s\u01b0\u0323 ph\u00f4\u0301i h\u01a1\u0323p \u0111\u00ea\u0309 ca\u0309i ti\u00ea\u0301n hoa\u0300n thi\u1eb9\u0302n l\u00ea\u0300 l\u00f4\u0301i la\u0300m vi\u1eb9\u0302c.<\/p>\n

– Pha\u0309i la\u0300m \u0111u\u0301ng, la\u0300m t\u00f4\u0301t ngay t\u01b0\u0300 ban \u0111\u00e2\u0300u, t\u01b0\u0300 khi chu\u00e2\u0309n bi\u0323 th\u01b0\u0323c hi\u1eb9\u0302n co\u0302ng vi\u1eb9\u0302c. Ne\u0302u cao vai tro\u0300 pho\u0300ng ng\u01b0\u0300a la\u0300 chi\u0301nh trong mo\u0323i hoa\u0323t \u0111\u1ecd\u0302ng cu\u0309a t\u00f4\u0309 ch\u01b0\u0301c.\u00a0<\/p>\n

Vi\u1eb9\u0302c ti\u0300m hi\u00ea\u0309u, pha\u0302n ti\u0301ch ca\u0301c nguye\u0302n nha\u0302n a\u0309nh hu\u031b\u01a1\u0309ng t\u01a1\u0301i k\u00ea\u0301t qua\u0309 hoa\u0323t \u0111\u1ecd\u0302ng cu\u0309a h\u1eb9\u0302 th\u00f4\u0301ng va\u0300 nh\u01b0\u0303ng bi\u1eb9\u0302n pha\u0301p pho\u0300ng ng\u01b0\u0300a \u0111u\u031b\u01a1\u0323c ti\u00ea\u0301n ha\u0300nh thu\u031b\u01a1\u0300ng xuye\u0302n v\u01a1\u0301i nh\u01b0\u0303ng co\u0302ng cu\u0323 ki\u00ea\u0309m tra h\u01b0\u0303u hi\u1eb9\u0302u.<\/p>\n

– Thoa\u0309 ma\u0303n t\u00f4\u0301i \u0111a nhu c\u00e2\u0300u cu\u0309a ngu\u031b\u01a1\u0300i tie\u0302u du\u0300ng, cu\u0309a xa\u0303 h\u1ecd\u0302i la\u0300 mu\u0323c \u0111i\u0301ch cu\u0309a h\u1eb9\u0302 th\u00f4\u0301ng \u0111a\u0309m ba\u0309o ch\u00e2\u0301t lu\u031b\u01a1\u0323ng, do \u0111o\u0301 vai tro\u0300 cu\u0309a nghie\u0302n c\u01b0\u0301u va\u0300 ca\u0309i ti\u00ea\u0301n sa\u0309n ph\u00e2\u0309m hay nghie\u0302n c\u01b0\u0301u sa\u0309n ph\u00e2\u0309m m\u01a1\u0301i la\u0300 r\u00e2\u0301t quan tro\u0323ng.<\/p>\n

– \u0110\u00ea\u0300 cao vai tro\u0300 cu\u0309a di\u0323ch vu\u0323 theo nghi\u0303a r\u1ecd\u0302ng, t\u01b0\u0301c la\u0300 quan ta\u0302m \u0111\u00ea\u0301n ph\u00e2\u0300n m\u00ea\u0300m cu\u0309a sa\u0309n ph\u00e2\u0309m, \u0111\u00ea\u0301n di\u0323ch vu\u0323 sau ba\u0301n ha\u0300ng.\u00a0<\/p>\n

Vi\u1eb9\u0302c xa\u0302y d\u01b0\u0323ng h\u1eb9\u0302 th\u00f4\u0301ng phu\u0323c vu\u0323 ba\u0301n va\u0300 sau ba\u0301n ha\u0300ng la\u0300 m\u1ecd\u0302t ph\u00e2\u0300n quan tro\u0323ng cu\u0309a chi\u00ea\u0301n lu\u031b\u01a1\u0323c sa\u0309n ph\u00e2\u0309m, chi\u00ea\u0301n lu\u031b\u01a1\u0323c ca\u0323nh tranh cu\u0309a m\u1ecd\u0302t doanh nghi\u1eb9\u0302p. Tho\u0302ng qua ca\u0301c di\u0323ch vu\u0323 na\u0300y uy ti\u0301n cu\u0309a doanh nghi\u1eb9\u0302p nga\u0300y ca\u0300ng l\u01a1\u0301n va\u0300 \u0111u\u031bo\u031bng nhie\u0302n l\u01a1\u0323i nhu\u1ea1\u0302n se\u0303 ta\u0306ng.<\/p>\n

– Tra\u0301ch nhi\u1eb9\u0302m \u0111\u00f4\u0301i v\u01a1\u0301i k\u00ea\u0301t qua\u0309 hoa\u0323t \u0111\u1ecd\u0302ng cu\u0309a t\u00f4\u0309 ch\u01b0\u0301c thu\u1ecd\u0302c v\u00ea\u0300 t\u01b0\u0300ng ngu\u031b\u01a1\u0300i. Pha\u0302n \u0111i\u0323nh ro\u0303 tra\u0301ch nhi\u1eb9\u0302m cu\u0309a t\u01b0\u0300ng ngu\u031b\u01a1\u0300i trong t\u00f4\u0309 ch\u01b0\u0301c, co\u0302ng vi\u1eb9\u0302c se\u0303 \u0111u\u031b\u01a1\u0323c th\u01b0\u0323c hi\u1eb9\u0302n hi\u1eb9\u0302u qua\u0309 ho\u031bn.\u00a0<\/p>\n

Quan ta\u0302m \u0111\u00ea\u0301n chi phi\u0301 \u0111\u00ea\u0309 thoa\u0309 ma\u0303n nhu c\u00e2\u0300u – cu\u0323 th\u00ea\u0309 la\u0300 \u0111\u00f4\u0301i v\u01a1\u0301i gia\u0301 tha\u0300nh. Pha\u0309i ti\u0300m ca\u0301ch gia\u0309m chi phi\u0301 \u00e2\u0309n cu\u0309a sa\u0309n xu\u00e2\u0301t, \u0111o\u0301 la\u0300 nh\u01b0\u0303ng t\u00f4\u0309n th\u00e2\u0301t do qua\u0301 tri\u0300nh hoa\u0323t \u0111\u1ecd\u0302ng kho\u0302ng phu\u0300 h\u01a1\u0323p, kho\u0302ng ch\u00e2\u0301t lu\u031b\u01a1\u0323ng ga\u0302y ra, ch\u01b0\u0301 kho\u0302ng pha\u0309i do chi phi\u0301 \u0111\u00e2\u0300u va\u0300o.<\/p>\n

\u0110i\u00ea\u0300u n\u00f4\u0309i b\u1ea1\u0302t xuye\u0302n su\u00f4\u0301t b\u1ecd\u0302 tie\u0302u chu\u00e2\u0309n ISO 9000 la\u0300 ca\u0301c v\u00e2\u0301n \u0111\u00ea\u0300 lie\u0302n quan \u0111\u00ea\u0301n con ngu\u031b\u01a1\u0300i.\u00a0<\/p>\n

N\u00ea\u0301u kho\u0302ng ta\u0323o \u0111i\u00ea\u0300u ki\u1eb9\u0302n \u0111\u00ea\u0309 t\u00e2\u0301t ca\u0309 mo\u0323i ngu\u031b\u01a1\u0300i nh\u1ea1\u0302n th\u01b0\u0301c \u0111u\u031b\u01a1\u0323c \u0111u\u0301ng vai tro\u0300 va\u0300 t\u00e2\u0300m quan tro\u0323ng cu\u0309a ch\u00e2\u0301t lu\u031b\u01a1\u0323ng co\u0301 a\u0309nh hu\u031b\u01a1\u0309ng tr\u01b0\u0323c ti\u00ea\u0301p \u0111\u00ea\u0301n quy\u00ea\u0300n l\u01a1\u0323i cu\u0309a ho\u0323 va\u0300 kho\u0302ng ta\u0323o cho ho\u0323 co\u0301 \u0111i\u00ea\u0300u ki\u1eb9\u0302n pha\u0301t huy \u0111u\u031b\u01a1\u0323c mo\u0323i kha\u0309 na\u0306ng thi\u0300 h\u1eb9\u0302 th\u00f4\u0301ng ch\u00e2\u0301t lu\u031b\u01a1\u0323ng se\u0303 kho\u0302ng \u0111a\u0323t \u0111u\u031b\u01a1\u0323c k\u00ea\u0301t qua\u0309 nhu\u031b mong \u0111\u01a1\u0323i.<\/p>\n

M\u1ee5c qu\u1ea3n l\u00ed<\/font><\/h3>\n

Ca\u0301c ye\u0302u c\u00e2\u0300u cu\u0309a h\u1eb9\u0302\u00a0th\u00f4\u0301ng qua\u0309n l\u00ed<\/span> ch\u00e2\u0301t lu\u031b\u01a1\u0323ng\u00a0\u0111u\u031b\u01a1\u0323c s\u0103\u0301p x\u00ea\u0301p trong 4 mu\u0323c l\u01a1\u0301n:<\/p>\n

– Tra\u0301ch nhi\u1eb9\u0302m cu\u0309a qua\u0309n l\u00ed<\/span>\/ la\u0303nh\u00a0\u0111a\u0323o<\/p>\n

– Qua\u0309n l\u00ed<\/span> ngu\u00f4\u0300n l\u01b0\u0323c<\/p>\n

– Th\u01b0\u0323c hi\u1eb9\u0302n sa\u0309n ph\u00e2\u0309m<\/p>\n

– \u0110o lu\u031b\u01a1\u0300ng, pha\u0302n ti\u0301ch va\u0300 ca\u0309i ti\u00ea\u0301n<\/p>\n

Phu\u031bo\u031bng pha\u0301p ti\u00ea\u0301p c\u1ea1\u0302n qua\u0301 tri\u0300nh coi mo\u0323i hoa\u0323t\u00a0\u0111\u1ecd\u0302ng ti\u00ea\u0301p nh\u1ea1\u0302n\u00a0\u0111\u00e2\u0300u va\u0300o va\u0300 chuy\u00ea\u0309n hoa\u0301 chu\u0301ng tha\u0300nh ca\u0301c\u00a0\u0111\u00e2\u0300u ra la\u0300 m\u1ecd\u0302t qua\u0301 tri\u0300nh. M\u1ecd\u0302t t\u00f4\u0309\u00a0ch\u01b0\u0301c thu\u031b\u01a1\u0300ng pha\u0309i qua\u0309n l\u00ed<\/span> nhi\u00ea\u0300u qua\u0301 tri\u0300nh co\u0301 lie\u0302n h\u1eb9\u0302\u00a0m\u1ea1\u0302t thi\u00ea\u0301t v\u01a1\u0301i nhau va\u0300\u00a0\u0111\u00e2\u0300u ra cu\u0309a qua\u0301 tri\u0300nh na\u0300y se\u0303\u00a0tr\u01a1\u0309 tha\u0300nh\u00a0\u0111\u00e2\u0300u va\u0300o cu\u0309a qua\u0301 tri\u0300nh ti\u00ea\u0301p theo.\u00a0<\/p>\n

Phu\u031bo\u031bng pha\u0301p ti\u00ea\u0301p c\u1ea1\u0302n qua\u0301 tri\u0300nh la\u0300 vi\u1eb9\u0302c xa\u0301c \u0111i\u0323nh va\u0300 qua\u0309n l\u00ed m\u1ecd\u0302t ca\u0301ch co\u0301 h\u1eb9\u0302\u00a0th\u00f4\u0301ng ca\u0301c qua\u0301 tri\u0300nh\u00a0\u0111u\u031bo\u031bc th\u01b0\u0323c hi\u1eb9\u0302n trong 1 t\u00f4\u0309\u00a0ch\u01b0\u0301c va\u0300 s\u01b0\u0323\u00a0tu\u031bo\u031bng ta\u0301c gi\u01b0\u0303a chu\u0301ng v\u01a1\u0301i nhau.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: T\u00f4\u0309\u00a0ch\u01b0\u0301c va\u0300 qua\u0309n l\u00ed t\u00f4\u0309\u00a0ch\u01b0\u0301c, Trung t\u00e2m \u0111\u00e0o t\u1ea1o t\u1eeb xa, \u0110H Kinh t\u1ebf Qu\u1ed1c d\u00e2n)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n ISO 9000 (ti\u1ebfng Anh: International Standardization Organization 9000) th\u1ef1c ch\u1ea5t l\u00e0 m\u1ed9t ph\u01b0\u01a1ng th\u1ee9c qu\u1ea3n l\u00ed hay n\u00f3i c\u00e1ch kh\u00e1c l\u00e0 h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng ch\u1ee9 kh\u00f4ng ph\u1ea3i ch\u1ec9 l\u00e0 ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/29187"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=29187"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/29187\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=29187"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=29187"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=29187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}