{"id":29371,"date":"2023-12-07T07:34:10","date_gmt":"2023-12-07T07:34:10","guid":{"rendered":"https:\/\/masterskills.org\/blog\/quan-li-chat-luong-toan-dien-total-quality-management-tqm-la-gi.html"},"modified":"2023-12-07T07:34:10","modified_gmt":"2023-12-07T07:34:10","slug":"quan-li-chat-luong-toan-dien-total-quality-management-tqm-la-gi","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/quan-li-chat-luong-toan-dien-total-quality-management-tqm-la-gi.html","title":{"rendered":"Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (Total Quality Management – TQM) l\u00e0 g\u00ec?"},"content":{"rendered":"
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\"Total-Quality-Management-Principles\"<\/div>\n
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H\u00ecnh minh h\u1ecda. Ngu\u1ed3n: eduCBA<\/p>\n<\/div>\n<\/div>\n

Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<\/b> trong ti\u1ebfng Anh l\u00e0 total quality management, <\/b>vi\u1ebft t\u1eaft l\u00e0 TQM.<\/b><\/p>\n

Ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n bao g\u1ed3m nhi\u1ec1u chu\u1ea9n m\u1ef1c, ngh\u0129a l\u00e0 t\u1eeb ki\u1ec3m tra ch\u1ea5t l\u01b0\u1ee3ng \u0111\u1ebfn qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n

Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m l\u00e0 m\u1ed9t t\u1eadp h\u1ee3p c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a ch\u1ee9c n\u0103ng qu\u1ea3n l\u00ed chung nh\u1eb1m x\u00e1c \u0111\u1ecbnh ch\u00ednh s\u00e1ch ch\u1ea5t l\u01b0\u1ee3ng, m\u1ee5c \u0111\u00edch, tr\u00e1ch nhi\u1ec7m v\u00e0 th\u1ef1c hi\u1ec7n ch\u00fang b\u1eb1ng nh\u1eefng bi\u1ec7n ph\u00e1p nh\u01b0 l\u1eadp k\u1ebf ho\u1ea1ch ch\u1ea5t l\u01b0\u1ee3ng, \u0111i\u1ec1u khi\u1ec3n ch\u1ea5t l\u01b0\u1ee3ng, \u0111\u1ea3m b\u1ea3o ch\u1ea5t l\u01b0\u1ee3ng v\u00e0 c\u1ea3i ti\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng trong khu\u00f4n kh\u1ed5 m\u1ed9t h\u1ec7 th\u1ed1ng ch\u1ea5t l\u01b0\u1ee3ng.<\/p>\n

Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<\/b> nh\u1eb1m qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng tr\u00ean qui m\u00f4 t\u1ed5ng th\u1ec3 \u0111\u1ec3 th\u1ecfa m\u00e3n c\u00e1c nhu c\u1ea7u b\u00ean trong v\u00e0 b\u00ean ngo\u00e0i. N\u00f3 bao g\u1ed3m ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a th\u00f4ng tin, \u0111\u00e0o t\u1ea1o, th\u00e1i \u0111\u1ed9 t\u00e1c phong, c\u00e1ch c\u01b0 x\u1eed, m\u1ee5c ti\u00eau, t\u1ed5 ch\u1ee9c, m\u1ed1i quan h\u1ec7 n\u1ed9i b\u1ed9 gi\u1eefa c\u00e1c ph\u00f2ng ban, nh\u1eefng ph\u01b0\u01a1ng ti\u1ec7n, c\u00f4ng c\u1ee5, \u0111i\u1ec1u ki\u1ec7n \u0111\u1ec3 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c, s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 \u1edf b\u00ean trong v\u00e0 b\u00ean ngo\u00e0i…<\/p>\n

Hi\u1ec3u v\u1ec1 qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<\/font><\/h3>\n

Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n l\u00e0 s\u1ef1 ph\u1ed1i h\u1ee3p ch\u1eb7t ch\u1ebd t\u1ea5t c\u1ea3 c\u00e1c bi\u1ec7n ph\u00e1p \u0111\u1ec3 qu\u1ea3n l\u00ed m\u1ecdi ph\u01b0\u01a1ng di\u1ec7n nh\u01b0: k\u0129 thu\u1eadt, t\u00e0i ch\u00ednh, v\u0103n b\u1ea3n, t\u00e0i li\u1ec7u, con ng\u01b0\u1eddi,… m\u00e0 nh\u1eefng bi\u1ec7n ph\u00e1p n\u00e0y ch\u1eafc ch\u1eafn s\u1ebd l\u00e0m cho c\u00e1c s\u1ea3n ph\u1ea9m d\u1ecbch v\u1ee5 l\u00e0m ra \u0111\u1ea1t ch\u1ea5t l\u01b0\u1ee3ng (kh\u00f4ng ph\u1ea3i b\u1eb1ng m\u1ed9t s\u1ef1 ng\u1eabu nhi\u00ean m\u00e0 b\u1eb1ng c\u00e1c bi\u1ec7n ph\u00e1p th\u01b0\u1eddng xuy\u00ean ki\u1ec3m so\u00e1t, gi\u00e1m s\u00e1t m\u1ed9t c\u00e1ch ch\u1ee7 \u0111\u1ed9ng c\u1ee7a c\u00e1c doanh nghi\u1ec7p.\u00a0<\/p>\n

Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<\/b> \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a trong ISO 8402 (TCVN 5814) nh\u01b0 sau:<\/p>\n

“Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n l\u00e0 c\u00e1ch qu\u1ea3n l\u00ed c\u1ee7a m\u1ed9t t\u1ed5 ch\u1ee9c t\u1eadp trung v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng, d\u1ef1a v\u00e0o s\u1ef1 tham gia c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean c\u1ee7a n\u00f3 nh\u1eb1m \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 th\u00e0nh c\u00f4ng l\u00e2u d\u00e0i nh\u1edd vi\u1ec7c th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng v\u00e0 \u0111em l\u1ea1i l\u1ee3i \u00edch cho c\u00e1c th\u00e0nh vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c \u0111\u00f3 v\u00e0 cho x\u00e3 h\u1ed9i”.<\/p>\n

Thu\u1eadt ng\u1eef qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n<\/b> \u0111\u1ec1 c\u1eadp t\u1edbi n\u1ed7 l\u1ef1c c\u1ee7a to\u00e0n b\u1ed9 doanh nghi\u1ec7p \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m cao. Tri\u1ebft l\u00ed n\u00e0y \u0111\u00f2i h\u1ecfi s\u1ef1 tham gia c\u1ee7a m\u1ecdi ng\u01b0\u1eddi t\u1eeb tr\u00ean xu\u1ed1ng d\u01b0\u1edbi. Tri\u1ebft l\u00ed n\u00e0y c\u0169ng g\u1eafn v\u1edbi s\u1ef1 tham gia c\u1ee7a c\u1ea3 nh\u00e0 cung c\u1ea5p v\u00e0 c\u1ea3 kh\u00e1ch h\u00e0ng, trong \u0111\u00f3 kh\u00e1ch h\u00e0ng l\u00e0 \u0111i\u1ec3m trung t\u00e2m, s\u1ef1 th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng l\u00e0 \u0111\u1ed9ng l\u1ef1c th\u00fac \u0111\u1ea9y v\u00e0 m\u1ee5c ti\u00eau c\u1ee7a n\u00f3 l\u00e0 kh\u00f4ng ng\u1eebng c\u1ea3i thi\u1ec7n ch\u00e1t l\u01b0\u1ee3ng.<\/p>\n

(Theo Gi\u00e1o tr\u00ecnh Qu\u1ea3n tr\u1ecb kinh doanh kh\u00e1ch s\u1ea1n, NXB \u0110\u1ea1i h\u1ecdc Kinh t\u1ebf qu\u1ed1c d\u00e2n<\/i>)<\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng to\u00e0n di\u1ec7n (ti\u1ebfng Anh: Total Quality Management, vi\u1ebft t\u1eaft: TQM) nh\u1eb1m qu\u1ea3n l\u00ed ch\u1ea5t l\u01b0\u1ee3ng tr\u00ean qui m\u00f4 t\u1ed5ng th\u1ec3 \u0111\u1ec3 th\u1ecfa m\u00e3n c\u00e1c nhu c\u1ea7u b\u00ean trong v\u00e0 b\u00ean ngo\u00e0i.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/29371"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=29371"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/29371\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=29371"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=29371"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=29371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}