{"id":29503,"date":"2023-12-07T07:40:02","date_gmt":"2023-12-07T07:40:02","guid":{"rendered":"https:\/\/masterskills.org\/blog\/quan-tri-van-de-issue-management-la-gi-muc-tieu-va-loi-ich.html"},"modified":"2023-12-23T06:09:35","modified_gmt":"2023-12-22T23:09:35","slug":"quan-tri-van-de-issue-management-la-gi-muc-tieu-va-loi-ich","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/quan-tri-van-de-issue-management-la-gi-muc-tieu-va-loi-ich.html","title":{"rendered":"Qu\u1ea3n tr\u1ecb v\u1ea5n \u0111\u1ec1 (Issue management) l\u00e0 g\u00ec? M\u1ee5c ti\u00eau v\u00e0 l\u1ee3i \u00edch"},"content":{"rendered":"
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H\u00ecnh minh h\u1ecda. Ngu\u1ed3n: LucidChart<\/p>\n<\/div>\n<\/div>\n

Qu\u1ea3n tr\u1ecb v\u1ea5n \u0111\u1ec1<\/font><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

Qu\u1ea3n tr\u1ecb v\u1ea5n \u0111\u1ec1 <\/b>trong ti\u1ebfng Anh l\u00e0 Issue Management<\/b>.\u00a0<\/p>\n

C\u00e1c v\u1ea5n \u0111\u1ec1 th\u01b0\u1eddng n\u1ea3y sinh trong m\u1ed1i quan h\u1ec7 gi\u1eefa doanh nghi\u1ec7p v\u00e0 c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng h\u1eefu quan c\u1ee7a m\u00ecnh. V\u1ea5n \u0111\u1ec1 l\u00e0 \u0111i\u1ec3m c\u1ea7n gi\u1ea3i quy\u1ebft ho\u1eb7c \u0111ang tranh c\u00e3i do kh\u00e1c nhau v\u1ec1 quan \u0111i\u1ec3m trong qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p ho\u1eb7c s\u1ef1 kh\u00e1c nhau trong k\u00ec v\u1ecdng c\u1ee7a c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng h\u1eefu quan.\u00a0<\/p>\n

Qu\u1ea3n tr\u1ecb v\u1ea5n \u0111\u1ec1<\/b> l\u00e0 m\u1ed9t qui tr\u00ecnh mang t\u00ednh h\u1ec7 th\u1ed1ng trong \u0111\u00f3 doanh nghi\u1ec7p c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh, \u0111\u00e1nh gi\u00e1 v\u00e0 t\u1eeb \u0111\u00f3 ph\u1ea3n \u1ee9ng v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 kinh t\u1ebf, x\u00e3 h\u1ed9i, m\u00f4i tr\u01b0\u1eddng c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a doanh nghi\u1ec7p.<\/p>\n

Kh\u00e1i ni\u1ec7m n\u00e0y cho th\u1ea5y c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 th\u1ec3 qu\u1ea3n tr\u1ecb c\u00e1c v\u1ea5n \u0111\u1ec1 m\u00e0 doanh nghi\u1ec7p ph\u1ea3i \u0111\u1ed1i m\u1eb7t. Kh\u00e1i ni\u1ec7m n\u00e0y kh\u00f4ng \u0111\u1ed3ng ngh\u0129a v\u1edbi vi\u1ec7c doanh nghi\u1ec7p c\u00f3 th\u1ec3 g\u00e2y \u1ea3nh h\u01b0\u1edfng l\u00ean \u0111\u1ebfn c\u00e1c \u0111\u1ed1i t\u01b0\u1ee3ng h\u1eefu quan \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau m\u00ecnh mong mu\u1ed1n, m\u00e0 \u0111\u00e2y l\u00e0 m\u1ed9t qui tr\u00ecnh qu\u1ea3n tr\u1ecb m\u00e0 doanh nghi\u1ec7p c\u00f3 s\u1eed d\u1ee5ng \u0111\u1ec3 ph\u1ea3n \u1ee9ng v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 kinh t\u1ebf, x\u00e3 h\u1ed9i, m\u00f4i tr\u01b0\u1eddng n\u1ed5i l\u00ean.\u00a0<\/p>\n

M\u1ee5c ti\u00eau c\u1ee7a qu\u1ea3n tr\u1ecb v\u1ea5n \u0111\u1ec1<\/font><\/h3>\n

M\u1ee5c ti\u00eau c\u1ee7a qu\u1ea3n tr\u1ecb v\u1ea5n \u0111\u1ec1<\/b> l\u00e0 gi\u1ea3m thi\u1ec3u nh\u1eefng b\u1ea5t ng\u1edd li\u00ean quan \u0111\u1ebfn c\u00e1c s\u1ef1 ki\u1ec7n ho\u1eb7c xu h\u01b0\u1edbng trong x\u00e3 h\u1ed9i, \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng nh\u01b0 l\u00e0 m\u1ed9t h\u1ec7 th\u1ed1ng c\u1ea3nh b\u00e1o s\u1edbm c\u1ee7a doanh nghi\u1ec7p, gi\u00fap nh\u00e0 qu\u1ea3n tr\u1ecb ti\u1ebfp c\u1eadn m\u1ed9t c\u00e1ch h\u1ec7 th\u1ed1ng ph\u01b0\u01a1ng th\u1ee9c gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 hi\u1ec7n t\u1ea1i, c\u0169ng nh\u01b0 l\u01b0\u1eddng tr\u01b0\u1edbc c\u00e1c v\u1ea5n \u0111\u1ec1 c\u00f3 th\u1ec3 g\u1eb7p ph\u1ea3i trong t\u01b0\u01a1ng lai \u0111\u1ec3 ch\u1ee7 \u0111\u1ed9ng thay \u0111\u1ed5i tr\u01b0\u1edbc.<\/p>\n

L\u1ee3i \u00edch c\u1ee7a vi\u1ec7c qu\u1ea3n tr\u1ecb v\u1ea5n \u0111\u1ec1<\/font><\/h3>\n

C\u00f3 nhi\u1ec1u l\u1ee3i \u00edch kh\u00e1c nhau t\u1eeb vi\u1ec7c s\u1eed d\u1ee5ng qu\u1ea3n tr\u1ecb v\u1ea5n \u0111\u1ec1:\u00a0<\/p>\n

– Doanh nghi\u1ec7p gi\u1eef \u0111\u01b0\u1ee3c l\u1ee3i th\u1ebf c\u1ea1nh tranh tr\u01b0\u1edbc \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh<\/p>\n

– H\u00e0nh vi doanh nghi\u1ec7p s\u1ebd ph\u00f9 h\u1ee3p v\u1edbi mong \u0111\u1ee3i c\u1ee7a x\u00e3 h\u1ed9i<\/p>\n

– Doanh nghi\u1ec7p \u00edt c\u00f3 kh\u1ea3 n\u0103ng m\u1eafc l\u1ed7i v\u1ec1 \u0111\u1ea1o \u0111\u1ee9c v\u00e0 x\u00e3 h\u1ed9i h\u01a1n<\/p>\n

– Gi\u00fap doanh nghi\u1ec7p ph\u00e1t hi\u1ec7n v\u1ea5n \u0111\u1ec1 s\u1edbm h\u01a1n v\u00e0 c\u00f3 \u0111\u01b0\u1ee3c c\u00e1c gi\u1ea3i ph\u00e1p ph\u00f9 h\u1ee3p s\u1edbm h\u01a1n, c\u00f3 th\u1ec3 ngay khi v\u1ea5n \u0111\u1ec1 m\u1edbi ch\u1ec9 manh nha xu\u1ea5t hi\u1ec7n<\/p>\n

– Kh\u1ea3 n\u0103ng \u0111\u1ed5 v\u1ee1 c\u1ee7a doanh nghi\u1ec7p gi\u1ea3m xu\u1ed1ng v\u00e0 danh ti\u1ebfng t\u0103ng l\u00ean<\/p>\n

Qui tr\u00ecnh qu\u1ea3n tr\u1ecb v\u1ea5n \u0111\u1ec1<\/font><\/h3>\n

Qui tr\u00ecnh qu\u1ea3n tr\u1ecb v\u1ea5n \u0111\u1ec1<\/b> th\u01b0\u1eddng bao g\u1ed3m 6 b\u01b0\u1edbc:<\/p>\n

1. X\u00e1c \u0111\u1ecbnh v\u1ea5n \u0111\u1ec1: b\u01b0\u1edbc n\u00e0y c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng nhi\u1ec1u c\u00e1ch th\u1ee9c kh\u00e1c nhau nh\u01b0 d\u1ef1 b\u00e1o x\u00e3 h\u1ed9i, nghi\u00ean c\u1ee9u t\u01b0\u01a1ng lai, r\u00e0 so\u00e1t m\u00f4i tr\u01b0\u1eddng v\u00e0 r\u00e0 so\u00e1t c\u00e1c v\u1ea5n \u0111\u1ec1 c\u00f4ng ch\u00fang.<\/p>\n

2. Ph\u00e2n t\u00edch v\u1ea5n \u0111\u1ec1: c\u00e1c v\u1ea5n \u0111\u1ec1 \u0111\u01b0\u1ee3c mi\u00eau t\u1ea3, \u0111\u00e1nh gi\u00e1 trong b\u00e1o c\u00e1o vi\u1ebft, \u0111\u1ec3 t\u1eeb \u0111\u00f3 c\u00e1c nh\u00e0 qu\u1ea3n tr\u1ecb c\u00f3 s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u1ec1 v\u1ea5n \u0111\u1ec1 c\u1ea7n qu\u1ea3n l\u00ed.<\/p>\n

3. X\u1ebfp h\u1ea1ng ho\u1eb7c x\u1ebfp th\u1ee9 t\u1ef1 \u01b0u ti\u00ean c\u00e1c v\u1ea5n \u0111\u1ec1: x\u00e1c \u0111\u1ecbnh t\u1ea7m quan tr\u1ecdng c\u1ee7a c\u00e1c v\u1ea5n \u0111\u1ec1 c\u1ea7n qu\u1ea3n tr\u1ecb<\/p>\n

4. Chu\u1ea9n b\u1ecb ph\u1ea3n \u1ee9ng: \u1edf b\u01b0\u1edbc ng\u00e0y quan tr\u1ecdng l\u00e0 ph\u1ea3i \u0111\u01b0a ra c\u00e1c l\u1ef1a ch\u1ecdn gi\u1ea3i ph\u00e1p.<\/p>\n

5. \u00c1p d\u1ee5ng ph\u1ea3n \u1ee9ng \u0111\u1ed1i v\u1edbi v\u1ea5n \u0111\u1ec1: k\u1ebf ho\u1ea1ch c\u1ee5 th\u1ec3 \u0111\u01b0\u1ee3c \u0111\u01b0a ra \u0111\u1ec3 ti\u1ebfn h\u00e0nh \u00e1p d\u1ee5ng.<\/p>\n

6. Ki\u1ec3m so\u00e1t v\u00e0 \u0111\u00e1nh gi\u00e1 ph\u1ea3n \u1ee9ng v\u1ea5n \u0111\u1ec1: t\u00ecnh tr\u1ea1ng c\u1ee7a v\u1ea5n \u0111\u1ec1 c\u0169ng nh\u01b0 t\u00ecnh tr\u1ea1ng c\u1ee7a vi\u1ec7c \u00e1p d\u1ee5ng ph\u1ea3n \u1ee9ng ph\u1ea3i \u0111\u01b0\u1ee3c xem x\u00e9t m\u1ed9t c\u00e1ch \u0111\u1ecbnh k\u00ec.<\/p>\n

(Theo Gi\u00e1o tr\u00ecnh Qu\u1ea3n tr\u1ecb kinh doanh, NXB \u0110\u1ea1i h\u1ecdc Kinh t\u1ebf qu\u1ed1c d\u00e2n<\/i>)<\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Qu\u1ea3n tr\u1ecb v\u1ea5n \u0111\u1ec1 (ti\u1ebfng Anh: Issue management) l\u00e0 m\u1ed9t qui tr\u00ecnh mang t\u00ednh h\u1ec7 th\u1ed1ng trong \u0111\u00f3 doanh nghi\u1ec7p c\u00f3 th\u1ec3 x\u00e1c \u0111\u1ecbnh, \u0111\u00e1nh gi\u00e1 v\u00e0 t\u1eeb \u0111\u00f3 ph\u1ea3n \u1ee9ng v\u1edbi c\u00e1c v\u1ea5n \u0111\u1ec1 kinh t\u1ebf, x\u00e3 h\u1ed9i, m\u00f4i tr\u01b0\u1eddng c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ho\u1ea1t \u0111\u1ed9ng kinh doanh c\u1ee7a doanh nghi\u1ec7p.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/29503"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=29503"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/29503\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=29503"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=29503"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=29503"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}