{"id":29536,"date":"2023-12-07T07:41:51","date_gmt":"2023-12-07T07:41:51","guid":{"rendered":"https:\/\/masterskills.org\/blog\/tieu-chuan-thuc-hien-cong-viec-job-performance-standards-la-gi-bang-diem-can-bang.html"},"modified":"2023-12-23T06:09:46","modified_gmt":"2023-12-22T23:09:46","slug":"tieu-chuan-thuc-hien-cong-viec-job-performance-standards-la-gi-bang-diem-can-bang","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/tieu-chuan-thuc-hien-cong-viec-job-performance-standards-la-gi-bang-diem-can-bang.html","title":{"rendered":"Ti\u00eau chu\u1ea9n th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c (Job Performance Standards) l\u00e0 g\u00ec? B\u1ea3ng \u0111i\u1ec3m c\u00e2n b\u1eb1ng"},"content":{"rendered":"
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H\u00ecnh minh ho\u1ea1 (Ngu\u1ed3n: sinerjiakademi)<\/p>\n<\/div>\n<\/div>\n

Ti\u00eau chu\u1ea9n th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c<\/font><\/b><\/h2>\n

Kh\u00e1i ni\u1ec7m<\/b><\/p>\n

Tie\u0302u chu\u00e2\u0309n th\u01b0\u0323c hi\u1eb9\u0302n co\u0302ng vi\u1eb9\u0302c<\/b> trong ti\u1ebfng Anh \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 job performance standards.<\/b><\/p>\n

Tie\u0302u chu\u00e2\u0309n th\u01b0\u0323c hi\u1eb9\u0302n co\u0302ng vi\u1eb9\u0302c la\u0300 m\u1ecd\u0302t h\u1eb9\u0302 th\u00f4\u0301ng ca\u0301c chi\u0309 tie\u0302u\/tie\u0302u chi\u0301 \u0111\u00ea\u0309 th\u00ea\u0309 hi\u1eb9\u0302n ca\u0301c ye\u0302u c\u00e2\u0300u cu\u0309a vi\u1eb9\u0302c hoa\u0300n tha\u0300nh m\u1ecd\u0302t co\u0302ng vi\u1eb9\u0302c ca\u0309 v\u00ea\u0300 m\u1ea1\u0306t s\u00f4\u0301 lu\u031b\u01a1\u0323ng va\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng. \u0110o\u0301 chi\u0301nh la\u0300 ca\u0301c m\u00f4\u0301c chu\u00e2\u0309n cho vi\u1eb9\u0302c \u0111o lu\u031b\u01a1\u0300ng th\u01b0\u0323c t\u00ea\u0301 th\u01b0\u0323c hi\u1eb9\u0302n co\u0302ng vi\u1eb9\u0302c cu\u0309a ngu\u031b\u01a1\u0300i lao \u0111\u1ecd\u0302ng.\u00a0<\/p>\n

\u0110\u00ea\u0309 co\u0301 th\u00ea\u0309 \u0111a\u0301nh gia\u0301 co\u0301 hi\u1eb9\u0302u qua\u0309, ca\u0301c tie\u0302u chu\u00e2\u0309n c\u00e2\u0300n \u0111u\u031b\u01a1\u0323c xa\u0302y d\u01b0\u0323ng m\u1ecd\u0302t ca\u0301ch h\u01a1\u0323p l\u00ed va\u0300 kha\u0301ch quan, t\u01b0\u0301c la\u0300 pha\u0309i pha\u0309n a\u0301nh \u0111u\u031b\u01a1\u0323c ca\u0301c k\u00ea\u0301t qua\u0309 va\u0300 ha\u0300nh vi c\u00e2\u0300n co\u0301 \u0111\u00ea\u0309 hoa\u0300n tha\u0300nh t\u00f4\u0301t co\u0302ng vi\u1eb9\u0302c.<\/p>\n

Y\u00eau c\u1ea7u \u0111\u1ed1i v\u1edbi c\u00e1c ti\u00eau chu\u1ea9n<\/font><\/b><\/h3>\n

– Ye\u0302u c\u00e2\u0300u \u0111\u00f4\u0301i v\u01a1\u0301i ca\u0301c tie\u0302u chu\u00e2\u0309n th\u01b0\u0323c hi\u1eb9\u0302n co\u0302ng vi\u1eb9\u0302c la\u0300:<\/b><\/p>\n

+ Tie\u0302u chu\u00e2\u0309n pha\u0309i cho th\u00e2\u0301y nh\u01b0\u0303ng gi\u0300 ngu\u031b\u01a1\u0300i lao \u0111\u1ecd\u0302ng c\u00e2\u0300n la\u0300m trong co\u0302ng vi\u1eb9\u0302c va\u0300 c\u00e2\u0300n pha\u0309i la\u0300m t\u00f4\u0301t \u0111\u00ea\u0301n m\u01b0\u0301c na\u0300o?<\/p>\n

+ Ca\u0301c tie\u0302u chu\u00e2\u0309n pha\u0309i pha\u0309n a\u0301nh \u0111u\u031b\u01a1\u0323c m\u1ecd\u0302t ca\u0301ch h\u01a1\u0323p l\u00ed ca\u0301c m\u01b0\u0301c \u0111\u1ecd\u0302 ye\u0302u c\u00e2\u0300u v\u00ea\u0300 s\u00f4\u0301 lu\u031b\u01a1\u0323ng va\u0300 ch\u00e2\u0301t lu\u031b\u01a1\u0323ng cu\u0309a th\u01b0\u0323c hi\u1eb9\u0302n co\u0302ng vi\u1eb9\u0302c, phu\u0300 h\u01a1\u0323p v\u01a1\u0301i \u0111\u1ea1\u0306c \u0111i\u00ea\u0309m cu\u0309a t\u01b0\u0300ng co\u0302ng vi\u1eb9\u0302c.<\/p>\n

– Hi\u1eb9\u0302n nay, ca\u0301c tie\u0302u chu\u00e2\u0309n th\u01b0\u0323c hi\u1eb9\u0302n co\u0302ng vi\u1eb9\u0302c co\u0301 th\u00ea\u0309 chia tha\u0300nh ca\u0301c nho\u0301m sau:<\/b><\/p>\n

+ Ca\u0301c tie\u0302u chu\u00e2\u0309n v\u00ea\u0300 k\u00ea\u0301t qua\u0309 th\u01b0\u0323c hi\u1eb9\u0302n co\u0302ng vi\u1eb9\u0302c: s\u00f4\u0301 lu\u031b\u01a1\u0323ng, ch\u00e2\u0301t lu\u031b\u01a1\u0323ng, th\u01a1\u0300i gian\/th\u01a1\u0300i ha\u0323n th\u01b0\u0323c hi\u1eb9\u0302n co\u0302ng vi\u1eb9\u0302c<\/p>\n

+ Ca\u0301c tie\u0302u chu\u00e2\u0309n v\u00ea\u0300 ha\u0300nh vi tha\u0301i \u0111\u1ecd\u0302 th\u01b0\u0323c hi\u1eb9\u0302n co\u0302ng vi\u1eb9\u0302c, ch\u0103\u0309ng ha\u0323n tha\u0301i \u0111\u1ecd\u0302 v\u01a1\u0301i kha\u0301ch ha\u0300ng, y\u0301 th\u01b0\u0301c ch\u00e2\u0301p ha\u0300nh k\u1ec9 lu\u1ea1\u0302t…<\/p>\n

Ba\u0309ng \u0111i\u00ea\u0309m ca\u0302n b\u0103\u0300ng (Balanced Scorecard)<\/font><\/b><\/h3>\n

Trong xu th\u00ea\u0301 hi\u1eb9\u0302n nay, \u0111\u00ea\u0309 ca\u0301c tie\u0302u chu\u00e2\u0309n th\u01b0\u0323c hi\u1eb9\u0302n co\u0302ng vi\u1eb9\u0302c cu\u0309a ngu\u031b\u01a1\u0300i lao \u0111\u1ecd\u0302ng g\u0103\u0301n k\u00ea\u0301t v\u01a1\u0301i mu\u0323c tie\u0302u chi\u00ea\u0301n lu\u031b\u01a1\u0323c cu\u0309a t\u00f4\u0309 ch\u01b0\u0301c, ca\u0301c doanh nghi\u1eb9\u0302p thu\u031b\u01a1\u0300ng s\u01b0\u0309 du\u0323ng Ba\u0309ng \u0111i\u00ea\u0309m ca\u0302n b\u0103\u0300ng (Balanced Scorecard).<\/p>\n

Balanced Scorecard la\u0300 m\u1ecd\u0302t h\u1eb9\u0302 th\u00f4\u0301ng chuy\u00ea\u0309n t\u00e2\u0300m nhi\u0300n va\u0300 chi\u00ea\u0301n lu\u031b\u01a1\u0323c cu\u0309a t\u00f4\u0309 ch\u01b0\u0301c tha\u0300nh ca\u0301c mu\u0323c tie\u0302u ro\u0303 ra\u0300ng, cu\u0323 th\u00ea\u0309, cho phe\u0301p g\u0103\u0301n k\u00ea\u0301t ca\u0301c hoa\u0323t \u0111\u1ecd\u0302ng cu\u0309a ngu\u031b\u01a1\u0300i lao \u0111\u1ecd\u0302ng v\u01a1\u0301i \u0111i\u0323nh hu\u031b\u01a1\u0301ng chi\u00ea\u0301n lu\u031b\u01a1\u0323c cu\u0309a t\u00f4\u0309 ch\u01b0\u0301c.\u00a0<\/p>\n

Thay vi\u0300 chi\u0309 t\u1ea1\u0302p trung va\u0300o ki\u00ea\u0309m soa\u0301t ca\u0301c y\u00ea\u0301u t\u00f4\u0301 ta\u0300i chi\u0301nh, Balanced Scorcard th\u00ea\u0309 hi\u1eb9\u0302n s\u01b0\u0323 ca\u0302n b\u0103\u0300ng cu\u0309a t\u00f4\u0309 ch\u01b0\u0301c \u01a1\u0309 ca\u0309 4 khi\u0301a ca\u0323nh: ta\u0300i chi\u0301nh, kha\u0301ch ha\u0300ng, qua\u0301 tri\u0300nh n\u1ecd\u0302i b\u1ecd\u0302, \u0111a\u0300o ta\u0323o va\u0300 pha\u0301t tri\u00ea\u0309n.\u00a0<\/p>\n

– Khi\u0301a ca\u0323nh ta\u0300i chi\u0301nh: <\/b>Ca\u0301c tie\u0302u chi\u0301 \u0111a\u0301nh gia\u0301 k\u00ea\u0301t qua\u0309 v\u00ea\u0300 ta\u0300i chi\u0301nh la\u0300 y\u00ea\u0301u t\u00f4\u0301 quan tro\u0323ng nh\u00e2\u0301t cu\u0309a Balanced Scorcard.\u00a0<\/p>\n

Ca\u0301c tie\u0302u chi\u0301 na\u0300y cho bi\u00ea\u0301t t\u00f4\u0309 ch\u01b0\u0301c co\u0301 \u0111a\u0323t \u0111u\u031b\u01a1\u0323c k\u00ea\u0301t qua\u0309 cu\u00f4\u0301i cu\u0300ng kho\u0302ng. Ca\u0301c tie\u0302u chi\u0301 \u0111a\u0301nh gia\u0301 k\u00ea\u0301t qua\u0309 th\u01b0\u0323c hi\u1eb9\u0302n co\u0302ng vi\u1eb9\u0302c cu\u0309a ngu\u031b\u01a1\u0300i lao \u0111\u1ecd\u0302ng co\u0301 th\u00ea\u0309 la\u0300 doanh thu, doanh s\u00f4\u0301 ba\u0301n, l\u01a1\u0323i nhu\u1ea1\u0302n…<\/p>\n

– V\u00ea\u0300 khi\u0301a ca\u0323nh kha\u0301ch ha\u0300ng:<\/b>\u00a0T\u00f4\u0309 ch\u01b0\u0301c pha\u0309i luo\u0302n xa\u0301c \u0111i\u0323nh ro\u0303: kha\u0301ch ha\u0300ng mu\u0323c tie\u0302u la\u0300 gi\u0300, \u0111a\u0302u la\u0300 gia\u0301 tri\u0323 ma\u0300 t\u00f4\u0309 ch\u01b0\u0301c mang la\u0323i cho kha\u0301ch ha\u0300ng.\u00a0<\/p>\n

Tu\u031bo\u031bng \u01b0\u0301ng v\u01a1\u0301i ca\u0301c mu\u0323c tie\u0302u \u0111o\u0301 ca\u0301c tie\u0302u chi\u0301 cu\u0323 th\u00ea\u0309 \u0111\u00ea\u0309 \u0111o lu\u031b\u01a1\u0300ng k\u00ea\u0301t qua\u0309 th\u01b0\u0323c hi\u1eb9\u0302n co\u0302ng vi\u1eb9\u0302c la\u0300: s\u01b0\u0323 tho\u0309a ma\u0303n cu\u0309a kha\u0301ch ha\u0300ng, s\u01b0\u0323 trung tha\u0300nh cu\u0309a kha\u0301ch ha\u0300ng, thi\u0323 ph\u00e2\u0300n va\u0300 s\u00f4\u0301 lu\u031b\u01a1\u0323ng kha\u0301ch ha\u0300ng m\u01a1\u0301i.<\/p>\n

– Lie\u0302n quan \u0111\u00ea\u0301n khi\u0301a ca\u0323nh qua\u0301 tri\u0300nh n\u1ecd\u0302i b\u1ecd\u0302:<\/b>\u00a0C\u00e2\u0300n th\u00e2\u0301y r\u0103\u0300ng \u0111\u00ea\u0309 tho\u0309a ma\u0303n nhu c\u00e2\u0300u kha\u0301ch ha\u0300ng t\u00f4\u0301t nh\u00e2\u0301t t\u00f4\u0309 ch\u01b0\u0301c c\u00e2\u0300n ca\u0309i ti\u00ea\u0301n qua\u0301 tri\u0300nh phu\u0323c vu\u0323 va\u0300 ti\u0300m ra nh\u01b0\u0303ng \u0111i\u0323nh hu\u031b\u01a1\u0301ng m\u01a1\u0301i.\u00a0<\/p>\n

Ca\u0301c tie\u0302u chi\u0301 \u0111a\u0301nh gia\u0301 co\u0301 th\u00ea\u0309 la\u0300: sa\u0301ng ki\u00ea\u0301n ca\u0309i ti\u00ea\u0301n, pha\u0301t tri\u00ea\u0309n sa\u0309n ph\u00e2\u0309m\/d\u1ecbch vu\u0323 m\u01a1\u0301i, ca\u0309i ti\u00ea\u0301n qui tri\u0300nh, hoa\u0323t \u0111\u1ecd\u0302ng sau ba\u0301n ha\u0300ng, t\u1ec9 l\u1eb9\u0302 ta\u0306ng na\u0306ng su\u00e2\u0301t, ch\u00e2\u0301t lu\u031b\u01a1\u0323ng, ti\u0301nh ki\u0323p th\u01a1\u0300i…<\/p>\n

– V\u00ea\u0300 khi\u0301a ca\u0323nh ho\u0323c ho\u0309i va\u0300 pha\u0301t tri\u00ea\u0309n:<\/b> \u0110\u00ea\u0309 \u0111a\u0323t nh\u01b0\u0303ng k\u00ea\u0301t qua\u0309 mong mu\u00f4\u0301n v\u00ea\u0300 kha\u0301ch ha\u0300ng va\u0300 qua\u0301 tri\u0300nh n\u1ecd\u0302i b\u1ecd\u0302, t\u00f4\u0309 ch\u01b0\u0301c c\u00e2\u0300n co\u0301 ca\u0301c ngu\u00f4\u0300n l\u01b0\u0323c \u0111a\u0301p \u01b0\u0301ng ye\u0302u c\u00e2\u0300u ch\u0103\u0309ng ha\u0323n nhu\u031b ngu\u00f4\u0300n nha\u0302n l\u01b0\u0323c, h\u1eb9\u0302 th\u00f4\u0301ng tho\u0302ng tin.\u00a0<\/p>\n

Lie\u0302n quan \u0111\u00ea\u0301n ngu\u00f4\u0300n nha\u0302n l\u01b0\u0323c, ca\u0301c tie\u0302u chi\u0301 \u0111o lu\u031b\u01a1\u0300ng co\u0301 th\u00ea\u0309 la\u0300 k\u0129 na\u0306ng th\u01b0\u0323c hie\u0302n co\u0302ng vi\u1eb9\u0302c.<\/p>\n

C\u00e1c c\u00e1ch \u0111\u1ec3 x\u00e2y d\u1ef1ng c\u00e1c ti\u00eau chu\u1ea9n<\/font><\/b><\/h3>\n

Tre\u0302n th\u01b0\u0323c t\u00ea\u0301, vi\u1eb9\u0302c xa\u0302y d\u01b0\u0323ng ca\u0301c tie\u0302u chu\u00e2\u0309n th\u01b0\u0323c hi\u1eb9\u0302n co\u0302ng vi\u1eb9\u0302c kho\u0302ng pha\u0309i la\u0300 d\u00ea\u0303 da\u0300ng. Co\u0301 hai ca\u0301ch \u0111\u00ea\u0309 xa\u0302y d\u01b0\u0323ng ca\u0301c tie\u0302u chu\u00e2\u0309n:<\/p>\n

– Chi\u0309 \u0111a\u0323o t\u1ea1\u0302p trung:<\/b> trong ca\u0301ch na\u0300y, ngu\u031b\u01a1\u0300i la\u0303nh \u0111a\u0323o b\u1ecd\u0302 ph\u1ea1\u0302n vi\u00ea\u0301t ca\u0301c tie\u0302u chu\u00e2\u0309n va\u0300 ph\u00f4\u0309 bi\u00ea\u0301n cho ngu\u031b\u01a1\u0300i lao \u0111\u1ecd\u0302ng \u0111\u00ea\u0309 th\u01b0\u0323c hi\u1eb9\u0302n.<\/p>\n

– Tha\u0309o lu\u1ea1\u0302n da\u0302n chu\u0309:<\/b> trong ca\u0301ch na\u0300y, ngu\u031b\u01a1\u0300i lao \u0111\u1ecd\u0302ng va\u0300 ngu\u031b\u01a1\u0300i la\u0303nh \u0111a\u0323o b\u1ecd\u0302 ph\u1ea1\u0302n cu\u0300ng ba\u0300n ba\u0323c \u0111\u00ea\u0309 \u0111u\u031ba ra quy\u00ea\u0301t \u0111i\u0323nh v\u00ea\u0300 ca\u0301c tie\u0302u chu\u00e2\u0309n th\u01b0\u0323c hi\u1eb9\u0302n co\u0302ng vi\u1eb9\u0302c.<\/p>\n

Ca\u0301ch la\u0300m na\u0300y ph\u01b0\u0301c ta\u0323p ho\u031bn nhu\u031bng thu hu\u0301t \u0111u\u031b\u01a1\u0323c ngu\u031b\u01a1\u0300i lao \u0111\u1ecd\u0302ng va\u0300o vi\u1eb9\u0302c xa\u0302y d\u01b0\u0323ng ca\u0301c tie\u0302u chu\u00e2\u0309n th\u01b0\u0323c hi\u1eb9\u0302n co\u0302ng vi\u1eb9\u0302c va\u0300 do \u0111o\u0301 co\u0301 y\u0301 nghi\u0303a quan tro\u0323ng \u0111\u00f4\u0301i v\u01a1\u0301i s\u01b0\u0323 u\u0309ng h\u1ecd\u0302 va\u0300 t\u01b0\u0323 nguy\u1eb9\u0302n th\u01b0\u0323c hi\u1eb9\u0302n ca\u0301c tie\u0302u chu\u00e2\u0309n \u0111o\u0301.<\/p>\n

(T\u00e0i li\u1ec7u tham kh\u1ea3o: T\u00e0i li\u1ec7u \u0110\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c, Trung t\u00e2m \u0111\u00e0o t\u1ea1o t\u1eeb xa, \u0110H Kinh t\u1ebf Qu\u1ed1c d\u00e2n)<\/i><\/p>\n<\/p><\/div>\n","protected":false},"excerpt":{"rendered":"

\n Ti\u00eau chu\u1ea9n th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c (ti\u1ebfng Anh: Job Performance Standards) l\u00e0 c\u00e1c m\u1ed1c chu\u1ea9n cho vi\u1ec7c \u0111o l\u01b0\u1eddng th\u1ef1c t\u1ebf th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c c\u1ee7a ng\u01b0\u1eddi lao \u0111\u1ed9ng.\n <\/div>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[416],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/29536"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=29536"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/29536\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=29536"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=29536"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=29536"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}