{"id":3135,"date":"2023-11-29T08:09:18","date_gmt":"2023-11-29T08:09:18","guid":{"rendered":"http:\/\/masterskills.org\/blog\/?p=3135"},"modified":"2023-12-14T14:31:27","modified_gmt":"2023-12-14T14:31:27","slug":"kpi-la-gi-xay-dung-kpi-nhu-nao-cho-hieu-qua","status":"publish","type":"post","link":"https:\/\/masterskills.org\/blog\/kpi-la-gi-xay-dung-kpi-nhu-nao-cho-hieu-qua.html","title":{"rendered":"KPI l\u00e0 g\u00ec ? x\u00e2y d\u1ef1ng KPI nh\u01b0 th\u1ebf n\u00e0o cho hi\u1ec7u qu\u1ea3 ?"},"content":{"rendered":"<p>1.\u00a0\u0110\u00e1nh gi\u00e1 c\u00f4ng vi\u1ec7c theo KPI<\/p>\n<p><strong>KPI theo ti\u1ebfng anh l\u00e0 Key Performance Indicator<\/strong>\u00a0c\u00f3 ngh\u0129a l\u00e0 ch\u1ec9 s\u1ed1 \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. Th\u00f4ng th\u01b0\u1eddng m\u1ed7i ch\u1ee9c danh s\u1ebd c\u00f3 b\u1ea3n m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ho\u1eb7c k\u1ebf ho\u1ea1ch l\u00e0m vi\u1ec7c h\u00e0ng th\u00e1ng. Nh\u00e0 qu\u1ea3n l\u00fd s\u1ebd \u00e1p d\u1ee5ng c\u00e1c ch\u1ec9 s\u1ed1 \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 c\u1ee7a ch\u1ee9c danh \u0111\u00f3. D\u1ef1a tr\u00ean vi\u1ec7c ho\u00e0n th\u00e0nh KPI, c\u00f4ng ty s\u1ebd c\u00f3 c\u00e1c ch\u1ebf \u0111\u1ed9 th\u01b0\u1edfng ph\u1ea1t cho t\u1eebng c\u00e1 nh\u00e2n.<\/p>\n<p>N\u00f3i 1 c\u00e1ch \u0111\u01a1n gi\u1ea3n, t\u01b0\u01a1ng t\u1ef1 nh\u01b0 khi \u0111i v\u00e0o m\u1ed9t ph\u00f2ng kh\u00e1m \u0111a khoa, ng\u01b0\u1eddi ta s\u1ebd tham v\u1ea5n cho m\u00ecnh m\u1ed9t lo\u1ea1t nh\u1eefng test (th\u1eed m\u00e1u, huy\u1ebft \u00e1p, nh\u1ecbp tim, X quang, n\u01b0\u1edbc ti\u1ec3u, m\u1eaft, m\u0169i, ch\u00e2n tay, th\u1ea7n kinh, vv\u2026). N\u1ebfu ta kh\u00e1m h\u1ebft, b\u00e1c s\u1ef9 s\u1ebd cho ta m\u1ed9t lo\u1ea1i k\u1ebft qu\u1ea3 th\u1ec3 hi\u1ec7n b\u1eb1ng nh\u1eefng ch\u1ec9 s\u1ed1 \u0111\u1ecbnh t\u00ednh v\u00e0 \u0111\u1ecbnh l\u01b0\u1ee3ng. T\u1ea5t c\u1ea3 nh\u1eefng th\u00f4ng tin \u0111\u00f3 \u0111\u1ec1u l\u00e0 KPI v\u1ec1 t\u00ecnh tr\u1ea1ng s\u1ee9c kh\u1ecfe c\u1ee7a ch\u00fang ta.<\/p>\n<p>Ch\u00fang ta gi\u00e1m s\u00e1t s\u1ee9c kh\u1ecfe c\u1ee7a m\u00ecnh, c\u1ee7a doanh nghi\u1ec7p, ph\u00f2ng ban v\u00e0 nh\u00e2n vi\u00ean, vv\u2026 th\u00f4ng qua c\u00e1c KPIs. T\u1eeb \u0111\u00f3 bi\u1ebft \u0111\u01b0\u1ee3c ch\u00fang ta \u0111ang c\u00f3 s\u1ee9c kh\u1ecfe t\u1ed1t hay x\u1ea5u, doanh nghi\u1ec7p \u0111ang th\u1eafng hay thua, nh\u00e2n vi\u00ean \u0111ang ho\u1ea1t \u0111\u1ed9ng ra sao, vv\u2026 \u0111\u1ec3 r\u1ed3i \u0111\u01b0a ra c\u00e1c bi\u1ec7n ph\u00e1p gi\u1ea3i quy\u1ebft hi\u1ec7u qu\u1ea3.<\/p>\n<p>2.\u00a0Th\u1ebf n\u00e0o l\u00e0 m\u1ed9t KPI?<\/p>\n<p>\u0110i\u1ec1u \u0111\u00f3 do b\u1ea1n \u0111\u1ecbnh ra c\u00e1c ch\u1ec9 s\u1ed1 cho t\u1eebng ch\u1ee9c danh, nh\u01b0ng m\u1ed9t Kpi c\u0169ng ph\u1ea3i \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c 5 ti\u00eau chu\u1ea9n c\u1ee7a m\u1ed9t m\u1ee5c ti\u00eau. B\u1ea1n c\u1ea7n xem th\u00eam v\u1ec1 qu\u1ea3n tr\u1ecb theo m\u1ee5c ti\u00eau \u0111\u1ec3 bi\u1ebft 5 ti\u00eau chu\u1ea9n n\u00e0y.<\/p>\n<p>\u0110\u1ec3 th\u1ef1c hi\u1ec7n KPI, c\u00f4ng ty n\u00ean x\u00e2y d\u1ef1ng m\u1ed9t h\u1ec7 th\u1ed1ng c\u00e1c m\u1ee5c ti\u00eau t\u1eeb cao xu\u1ed1ng th\u1ea5p theo ph\u01b0\u01a1ng ph\u00e1p MBO, tuy v\u1eady c\u00f3 nh\u1eefng c\u00f4ng vi\u1ec7c kh\u00f3 c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp \u0111\u01b0\u1ee3c c\u00e1c m\u1ee5c ti\u00eau, khi \u0111\u00f3 ng\u01b0\u1eddi ta s\u1ebd x\u00e2y d\u1ef1ng c\u00e1c chu\u1ea9n cho qu\u00e1 tr\u00ecnh (g\u1ecdi l\u00e0 ph\u01b0\u01a1ng ph\u00e1p qu\u1ea3n l\u00fd theo qu\u00e1 tr\u00ecnh MBP), c\u00e1c chu\u1ea9n \u0111\u00f3 c\u0169ng l\u00e0 c\u00e1c kpi.<\/p>\n<p>3.\u00a0C\u00e1ch x\u00e1c \u0111\u1ecbnh KPI<\/p>\n<p>Vi\u1ec7c thi\u1ebft l\u1eadp ch\u1ec9 ti\u00eau, \u0111\u00e1nh gi\u00e1 hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c v\u00e0 khen th\u01b0\u1edfng lu\u00f4n l\u00e0 v\u1ea5n \u0111\u1ec1 \u201cgai g\u00f3c\u201d c\u1ee7a m\u1ecdi t\u1ed5 ch\u1ee9c, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c doanh nghi\u1ec7p. C\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t, v\u1edbi s\u1ef1 k\u1ebft h\u1ee3p c\u1ee7a Phi\u1ebfu c\u00e2n b\u1eb1ng \u0111i\u1ec3m, l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 xu\u1ea5t s\u1eafc \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng r\u1ea5t nhi\u1ec1u \u0111\u1ec3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 tr\u00ean. \u0110i\u1ec1u \u0111\u1ea7u ti\u00ean ch\u00fang ta c\u1ea7n xem x\u00e9t \u0111\u00f3 l\u00e0 s\u1ef1 kh\u00e1c bi\u1ec7t gi\u1eefa th\u01b0\u1edbc \u0111o hi\u1ec7u su\u1ea5t v\u00e0 th\u01b0\u1edbc \u0111o k\u1ebft qu\u1ea3. Ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t \u0111\u1ea1i di\u1ec7n cho k\u1ebft qu\u1ea3 c\u1ee7a c\u00e1c h\u00e0nh \u0111\u1ed9ng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n tr\u01b0\u1edbc \u0111\u00f3, trong khi ch\u1ec9 s\u1ed1 k\u1ebft qu\u1ea3 l\u00e0 th\u01b0\u1edbc \u0111o d\u1eabn h\u01b0\u1edbng hay \u0111\u1ecbnh h\u01b0\u1edbng nh\u1eefng k\u1ebft qu\u1ea3 \u0111\u1ea1t \u0111\u01b0\u1ee3c trong c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t. \u0110i\u1ec1u \u0111\u00e1ng l\u01b0u \u00fd l\u00e0 Phi\u1ebfu c\u00e2n b\u1eb1ng \u0111i\u1ec3m ch\u01b0a t\u1ed5 h\u1ee3p c\u00e1c ch\u1ec9 s\u1ed1 k\u1ebft qu\u1ea3 v\u00e0 ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t.<\/p>\n<p>B\u1edfi v\u00ec, n\u1ebfu kh\u00f4ng c\u00f3 c\u00e1c t\u00e1c nh\u00e2n d\u1eabn d\u1eaft, c\u00e1c ch\u1ec9 s\u1ed1 hi\u1ec7u su\u1ea5t kh\u00f4ng th\u1ec3 cho ch\u00fang ta bi\u1ebft c\u00e1ch \u0111\u1ec3 hy v\u1ecdng c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c k\u1ebft qu\u1ea3. Ng\u01b0\u1ee3c l\u1ea1i, c\u00e1c ch\u1ec9 s\u1ed1 k\u1ebft qu\u1ea3 c\u00f3 th\u1ec3 b\u00e1o hi\u1ec7u nh\u1eefng c\u1ea3i thi\u1ec7n ch\u00ednh trong doanh nghi\u1ec7p nh\u01b0ng kh\u00f4ng cho bi\u1ebft li\u1ec7u nh\u1eefng c\u1ea3i thi\u1ec7n \u0111\u00f3 c\u00f3 d\u1eabn d\u1eaft c\u00e1c k\u1ebft qu\u1ea3 v\u1ec1 kh\u00e1ch h\u00e0ng, t\u00e0i ch\u00ednh hay kh\u00f4ng n\u1ebfu kh\u00f4ng c\u00f3 c\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t.<\/p>\n<p><strong>Sau \u0111\u00e2y l\u00e0 b\u1ea3ng so s\u00e1nh ph\u00e2n bi\u1ec7t hai lo\u1ea1i th\u01b0\u1edbc \u0111o n\u00e0y :<\/strong><\/p>\n<p>C\u00e1c ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng hi\u1ec7u su\u1ea5t l\u00e0 nh\u1eefng th\u01b0\u1edbc \u0111o c\u00f3 th\u1ec3 l\u01b0\u1ee3ng h\u00f3a \u0111\u01b0\u1ee3c. Nh\u1eefng th\u01b0\u1edbc \u0111o n\u00e0y \u0111\u00e3 \u0111\u01b0\u1ee3c s\u1ef1 \u0111\u1ed3ng \u00fd c\u1ee7a t\u1ea5t c\u1ea3 c\u00e1c th\u00e0nh vi\u00ean v\u00e0 ch\u00fang ph\u1ea3n \u00e1nh nh\u1eefng nh\u00e2n t\u1ed1 th\u00e0nh c\u00f4ng c\u1ed1t y\u1ebfu c\u1ee7a doanh nghi\u1ec7p. Khi \u0111\u01a1n v\u1ecb \u0111\u1eb7t m\u1ee5c ti\u00eau \u201cTr\u1edf th\u00e0nh \u0111\u01a1n v\u1ecb ho\u1ea1t \u0111\u1ed9ng hi\u1ec7u qu\u1ea3 nh\u1ea5t trong ng\u00e0nh\u201d, v\u00ed d\u1ee5 nh\u01b0 t\u1ea1i c\u00e1c tr\u01b0\u1eddng h\u1ecdc th\u00ec s\u1ebd x\u00e2y d\u1ef1ng c\u00e1c ch\u1ec9 s\u1ed1 KPI nh\u01b0 \u201cT\u1ec9 l\u1ec7 t\u1ed1t nghi\u1ec7p\u201d v\u00e0 \u201cT\u1ec9 l\u1ec7 ki\u1ebfm vi\u1ec7c th\u00e0nh c\u00f4ng sau t\u1ed1t nghi\u1ec7p\u201d. T\u00f3m l\u1ea1i, d\u00f9 s\u1eed d\u1ee5ng ch\u1ec9 s\u1ed1 KPI n\u00e0o, ch\u00fang \u0111\u00f2i h\u1ecfi ph\u1ea3i ph\u1ea3n \u00e1nh \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau v\u00e0 s\u1ee9 m\u1ec7nh c\u1ee7a doanh nghi\u1ec7p.<\/p>\n<p>C\u00e1c ch\u1ec9 s\u1ed1 KPI ch\u1ec9 c\u00f3 gi\u00e1 tr\u1ecb khi \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh v\u00e0 \u0111o l\u01b0\u1eddng m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c. \u201cThu h\u00fat c\u00e0ng nhi\u1ec1u kh\u00e1ch h\u00e0ng c\u0169, mua h\u00e0ng nhi\u1ec1u l\u1ea7n\u201d l\u00e0 m\u1ed9t ch\u1ec9 s\u1ed1 KPI v\u00f4 \u00edch v\u00ec kh\u00f4ng c\u00f3 s\u1ef1 ph\u00e2n bi\u1ec7t r\u00f5 r\u00e0ng gi\u1eefa kh\u00e1ch h\u00e0ng m\u1edbi v\u00e0 kh\u00e1ch h\u00e0ng c\u0169. \u201cTr\u1edf th\u00e0nh doanh nghi\u1ec7p n\u1ed5i ti\u1ebfng nh\u1ea5t\u201d c\u0169ng kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t ch\u1ec9 s\u1ed1 KPI chu\u1ea9n do kh\u00f4ng c\u00f3 c\u00e1ch n\u00e0o \u0111o s\u1ef1 n\u1ed5i ti\u1ebfng c\u1ee7a doanh nghi\u1ec7p hay so s\u00e1nh n\u00f3 v\u1edbi c\u00e1c doanh nghi\u1ec7p kh\u00e1c.<\/p>\n<p>Ch\u00ednh v\u00ec v\u1eady m\u00e0 vi\u1ec7c x\u00e1c \u0111\u1ecbnh r\u00f5 c\u00e1c ch\u1ec9 s\u1ed1 KPI v\u00e0 b\u00e1m s\u00e1t c\u00e1c ch\u1ec9 s\u1ed1 n\u00e0y r\u1ea5t quan tr\u1ecdng. \u0110\u1ed1i v\u1edbi m\u1ed7i ch\u1ec9 s\u1ed1 KPI, c\u1ea7n ph\u1ea3i \u0111\u1eb7t ra ch\u1ec9 ti\u00eau c\u1ee5 th\u1ec3. V\u00ed d\u1ee5, n\u1ebfu \u0111\u1eb7t m\u1ee5c ti\u00eau x\u00e2y d\u1ef1ng \u0111\u1ed9i ng\u0169 b\u00e1n h\u00e0ng gi\u1ecfi th\u00ec doanh nghi\u1ec7p s\u1ebd x\u00e2y d\u1ef1ng \u201cDoanh s\u1ed1 h\u00e0ng n\u0103m \u201d th\u00e0nh ch\u1ec9 s\u1ed1 KPI. Ch\u1ec9 s\u1ed1 n\u00e0y \u0111\u01b0\u1ee3c \u0111\u1ecbnh ngh\u0129a l\u00e0 \u201cDoanh s\u1ed1 thu \u0111\u01b0\u1ee3c trong m\u1ed9t n\u0103m\u201d v\u00e0 c\u00e1ch \u0111o l\u01b0\u1eddng ch\u1ec9 s\u1ed1 n\u00e0y \u0111\u01b0\u1ee3c thi\u1ebft l\u1eadp b\u1eb1ng c\u00e1ch thu th\u1eadp d\u1eef li\u1ec7u t\u1eeb h\u1ec7 th\u1ed1ng th\u00f4ng tin c\u1ee7a kinh doanh. Sau \u0111\u00f3, ch\u00fang ta c\u1ea7n ph\u1ea3i \u0111\u1eb7t ch\u1ec9 ti\u00eau cho ch\u1ec9 s\u1ed1 KPI n\u00e0y, v\u00ed d\u1ee5 nh\u01b0 \u201cT\u0103ng doanh thu 30%\/n\u0103m\u201d \u2013 \u0111\u00e2y m\u1edbi th\u1eadt s\u1ef1 l\u00e0 m\u1ed9t ch\u1ec9 s\u1ed1 KPI chu\u1ea9n.<\/p>\n<p>Tuy nhi\u00ean, tr\u00ean th\u1ef1c t\u1ebf c\u00f3 r\u1ea5t nhi\u1ec1u ch\u1ec9 s\u1ed1 \u0111o l\u01b0\u1eddng \u0111\u01b0\u1ee3c. \u0110i\u1ec1u n\u00e0y kh\u00f4ng c\u00f3 ngh\u0129a ch\u00fang \u0111\u1ec1u l\u00e0 ch\u00eca kh\u00f3a th\u00e0nh c\u00f4ng c\u1ee7a doanh nghi\u1ec7p. V\u00ec v\u1eady, khi l\u1ef1a ch\u1ecdn c\u00e1c ch\u1ec9 s\u1ed1 KPI, c\u1ea7n ph\u1ea3i th\u1eadn tr\u1ecdng ch\u1ecdn ra nh\u1eefng ch\u1ec9 s\u1ed1 th\u1eadt s\u1ef1 c\u1ea7n thi\u1ebft v\u00e0 c\u00f3 th\u1ec3 gi\u00fap cho \u0111\u01a1n v\u1ecb \u0111\u1ea1t m\u1ee5c ti\u00eau \u0111\u1ec1 ra. M\u1eb7t kh\u00e1c, c\u00e1c ch\u1ec9 s\u1ed1 KPI c\u00f2n gi\u00fap cho to\u00e0n b\u1ed9 nh\u00e2n vi\u00ean th\u1ea5y \u0111\u01b0\u1ee3c b\u1ee9c tranh t\u1ed5ng th\u1ec3 v\u1ec1 nh\u1eefng nh\u00e2n t\u1ed1 quan tr\u1ecdng v\u00e0 nh\u1eefng vi\u1ec7c h\u1ecd c\u1ea7n \u01b0u ti\u00ean th\u1ef1c hi\u1ec7n trong c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a m\u00ecnh. Nh\u01b0 v\u1eady, y\u1ebfu t\u1ed1 quan tr\u1ecdng l\u00e0 c\u1ea7n b\u1ea3o \u0111\u1ea3m m\u1ecdi nh\u00e2n vi\u00ean \u0111\u1ec1u t\u1eadp trung v\u00e0o vi\u1ec7c \u0111\u1ea1t m\u1ee5c ti\u00eau \u0111\u1ec1 ra trong c\u00e1c ch\u1ec9 s\u1ed1 KPI \u0111\u1ec3 \u0111o l\u01b0\u1eddng \u0111\u1ea1t hi\u1ec7u qu\u1ea3 cao nh\u1ea5t.<\/p>\n<p>4.\u00a0\u00a0\u00a0\u00a0\u00a0L\u1ee3i \u00edch c\u1ee7a KPI<\/p>\n<p>KPI th\u01b0\u1eddng \u0111\u01b0\u1ee3c t\u00ednh to\u00e1n trong\u00a0<strong>h\u1ec7 th\u1ed1ng\u00a0qu\u1ea3n tr\u1ecb t\u1ed5ng th\u1ec3 doanh nghi\u1ec7p ERP<\/strong>, v\u1edbi m\u1ed7i ph\u00f2ng ban l\u1ea1i c\u00f3 b\u1ed9 ch\u1ec9 s\u1ed1 KPI kh\u00e1c nhau. \u0110i\u1ec1u \u0111\u00f3 cho th\u1ea5y l\u1ee3i \u00edch c\u1ee7a\u00a0<strong>KPI trong ho\u1ea1t \u0111\u1ed9ng qu\u1ea3n tr\u1ecb doanh nghi\u1ec7p<\/strong>.<\/p>\n<p>\u2013 KPI \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean s\u1ebd \u0111o l\u01b0\u1eddng hi\u1ec7u qu\u1ea3 hi\u1ec7u su\u1ea5t l\u00e0m vi\u1ec7c c\u1ee7a m\u1ed9t c\u00e1 nh\u00e2n, t\u1ed5 ch\u1ee9c, doanh nghi\u1ec7p so v\u1edbi m\u1ee5c ti\u00eau \u0111\u1ec1 ra<\/p>\n<p>\u2013 KPI \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean s\u1ebd gi\u00fap c\u1ea5p qu\u1ea3n l\u00fd \u0111\u01b0a ra ch\u1ebf \u0111\u1ed9 l\u01b0\u01a1ng th\u01b0\u1edfng h\u1ee3p l\u00fd, t\u1eeb \u0111\u00f3 c\u00f3 th\u1ec3 t\u1ea1o \u0111\u1ed9ng l\u1ef1c cho nh\u00e2n vi\u00ean l\u00e0m vi\u1ec7c t\u1ed1t h\u01a1n.<\/p>\n<p>\u2013 KPI \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean g\u00f3p ph\u1ea7n gi\u00fap \u0111\u1ed9i ng\u0169 nh\u00e2n vi\u00ean c\u00f3 c\u00e1i nh\u00ecn t\u1ed5ng th\u1ec3 v\u1ec1 m\u1ee5c ti\u00eau c\u00f4ng vi\u1ec7c, c\u00e1c nh\u00e2n t\u1ed1 quan tr\u1ecdng v\u00e0 c\u00e1c c\u00f4ng vi\u1ec7c \u01b0u ti\u00ean c\u1ea7n l\u00e0m tr\u01b0\u1edbc \u0111\u1ec3 ho\u00e0n th\u00e0nh m\u1ee5c ti\u00eau.<\/p>\n<p>\u2013 KPI \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean g\u00f3p ph\u1ea7n \u0111\u1ecbnh h\u00ecnh v\u00e0 ph\u00e1t tri\u1ec3n m\u1ee5c ti\u00eau, t\u1ea7m nh\u00ecn, chi\u1ebfn l\u01b0\u1ee3c v\u00e0 v\u0103n h\u00f3a doanh nghi\u1ec7p m\u1ed9t c\u00e1ch s\u00e2u s\u00e1t trong t\u1eebng c\u00e1 nh\u00e2n.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1.\u00a0\u0110\u00e1nh gi\u00e1 c\u00f4ng vi\u1ec7c theo KPI KPI theo ti\u1ebfng anh l\u00e0 Key Performance Indicator\u00a0c\u00f3 ngh\u0129a l\u00e0 ch\u1ec9 s\u1ed1 \u0111\u00e1nh gi\u00e1 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c. Th\u00f4ng th\u01b0\u1eddng m\u1ed7i ch\u1ee9c danh s\u1ebd c\u00f3 b\u1ea3n m\u00f4 t\u1ea3 c\u00f4ng vi\u1ec7c ho\u1eb7c k\u1ebf ho\u1ea1ch l\u00e0m vi\u1ec7c h\u00e0ng th\u00e1ng. Nh\u00e0 qu\u1ea3n l\u00fd s\u1ebd \u00e1p d\u1ee5ng c\u00e1c ch\u1ec9 s\u1ed1 \u0111\u1ec3 \u0111\u00e1nh gi\u00e1 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[193],"tags":[],"_links":{"self":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3135"}],"collection":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/comments?post=3135"}],"version-history":[{"count":0,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/posts\/3135\/revisions"}],"wp:attachment":[{"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/media?parent=3135"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/categories?post=3135"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/masterskills.org\/blog\/wp-json\/wp\/v2\/tags?post=3135"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}